★ 5

Good equipment, nice locker room & Validated parking! Yay!

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★ 5

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★ 5

It's nice and laid back

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★ 5

Good equipment

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★ 5

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★ 5

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★ 5

Very good

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★ 5

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★ 5

Terrific gym here in Long Beach.

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★ 5

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★ 5

Always greeting great gym

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★ 1

One of the most unprofessional experiences I’ve ever had at a gym. During a class full of women, GM Daniel Hernandez, brought a man into the studio and they stood there smirking and staring at women’s bodies while we were doing squats. It was objectifying, extremely uncomfortable, and completely inappropriate. As a general manager, he should have known better. Non-participants aren’t allowed in the room during class, yet he chose to interrupt the workout and allow it anyway.

When I called to address it, Daniel was rude, dismissive, and immature. He talked over me, repeated my full name out loud numerous times, and even gave me a fake customer service number. His behavior showed zero regard for member safety or comfort. His blatant disrespect for customers and complete lack of professionalism were shocking.

The management transition from Gold’s to EoS has been terrible, and Daniel Hernandez’s leadership is taking the gym in a very bad direction.

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★ 5

Nice facilities. Good staff. Very little influencer bullshit throughout the whole pad.

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★ 4

Great Gym! They keep the entire gym clean and tidy, including the locker room. The weight room can get a little hot, the check in scanner sometimes doesn’t scan and the front desk don't acknowledge or help get you in but that’s the only notes I can think of to give. Overall good gym!

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★ 5

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★ 5

Can always stop by for a quick workout appreciate that gym and restrooms are always clean cleanliness and good customer service go hand and hand.
Ty Golds Gym.
-Constance Rojas

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★ 5

Had an amazing workout, felt good to be in the gym. Lots of good equipment. It was a good time and not too many people.

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★ 5

Great energy , lots of space , easy to navigate

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★ 1

It was my first time trying out the gym so I went to get the free 7 day pass advertised on the website. When I showed up to the gym a young lady in the front desk told me they were not doing a free 7 day pass. This confused me so I asked if I can workout today since was already there. They gave me the free day pass and at first they tried to charge me for one day but I got it free for the day. Next day I talked to the general manager over the phone and they told me they did do 7 day free pass, this was very confusing and unprofessional. Due to this the general manager then explained to me that on the system it says I’ve already gone in the past 6 months so I’m not eligible for the free pass. But then I told him it was my first time going I’ve never been to this gym. I then told him signed up for the 7 day free pass but the lady in the front told me they were not doing that. The general manager then tells me the day I showed up for the day free pass they started my 7 day free pass. But I was informed that they were not doing that. So this whole time I could have used my 7 days but because the employee told me no I couldn’t go. The general manager then never accommodated me for this issue they brought up. So I will not be going to this gym very unprofessional of the employees and manager!!!!

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★ 5

Great location and better service, Sandra was very professional ...

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★ 5

The gym is great for all the necessities I need to have a good workout plus my favorite a Sauna.. all for a convenient monthly price. This is really a jewel that was found..

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★ 1

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★ 5

Excelente

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★ 5

The gym is awesome and the best time to go is during autumn and winter. They are less people.

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★ 1

Protect women privacy!

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★ 4

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★ 5

Great experience. Access to and variety of equipment is very good although there are times of the day where certain machines get backed up. Early seems better. Today i did not use sauna and showers so i cannot report out on those. Staff are all friendly / pleasant. 😀👊🏼💪🏼

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★ 5

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★ 5

🥰💯

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★ 5

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★ 4

Gym is clean but the crowds during mornings and evenings can kill your motivation to workout at this location.

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★ 5

The staff is great and they motivate you!

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★ 5

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★ 5

Nice gym to work out

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★ 1

Staff weird as hell

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★ 5

Great location. Clean facility.

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★ 5

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★ 5

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★ 5

Love the energy but hate the constant crowds

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★ 5

The staff is always friendly & kind ! The gym its self is clean & I love the equipment! Over all environment is a 10!

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★ 5

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★ 5

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★ 5

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★ 5

I love golds! super friendly environment and welcoming also they’re great at keeping their gym clean and maintained

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★ 5

By far the cleanest and most elite gym I’ve been to. Motivating environment and friendly staff. I was impressed.

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★ 5

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★ 5

The atmosphere and the location is 🔥🔥🔥

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★ 5

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★ 1

Equipment breaks down that doesn't get repaired. The elevator has been out of operation for more than a month. 1 of 3 assault bikes, the same.

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★ 1

It’s almost impossible to review a place if I have never had a chance to join it or even walk through the front doors much further than the front desk, I found this place to be condescending and welcoming a bit rude at times and I left feeling almost like I don’t deserve a membership at their at their gym so we’ll just put it this way I wouldn’t go to this gym if they paid me at this point. Not to mention after clients walked past them I heard them talking behind their back so I didn’t feel like that was very professional either not to be rude to you guys but come on you need to tighten it up a little bit.

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★ 1

The Sauna has been out of service for over a Month and I ask the employees and the give me the run around saying itll be ready in a week. The only reason i decided for this gym over others in the área was BC of the sauna, its making me want to cancel my membership

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★ 5

Great place to work out great staff and here you can get the job done they're serious about their work and you'll be happy with with Pain and Gain." You want it They'll help you achieve it .🌴👑🤙🏼"

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★ 1

This place has dirty restrooms. Elevator never works sauna, never works. Sinks in the restroom are not working to wash your hands.Most of the time there's no toilet paper in the stalls when you report something to staff, they don't care

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★ 5

Beautiful gym!! Clean men's bathroom Friendly staff

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★ 5

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★ 5

Love this gym. Everything you need. People are nice. Can get busy at times. But I highly recommend

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★ 5

Phenomenal gym can’t go wrong

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★ 5

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★ 5

Always clean, weights and bar bells in their place. Evenings can be a bit busy. Lockers clean and fresh. Love this place

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★ 5

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★ 5

Great Front end staff!

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★ 5

A little crowded but it’s really nice. Also the elevator doesn’t work right now so that limited my workout since I’m temporarily on a knee scooter. You can do almost everything on the second floor though so it wasn’t too much of a bummer. I definitely liked the overall experience

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★ 5

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★ 5

Gym stays pretty clean despite being super busy most of the time. Staff is friendly and attentive.

The escape room comes in clutch if you want a more private workout and don’t mind the extra cost.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

It has been a really great experience. There are plenty of machines and it is not often when you can't get the one you need there is a great variety of free weights. Overall it is a great gym experience

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Called them to fix the sauna when it wasnt working, told me they would be right there to turn it on and no one showed up for the 30 minutes I waited. Terrible service.

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★ 5

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★ 5

It was great

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★ 5

I signed up with Aries as a trainer who was great at matching my ability with a workout that just pushed my limits.

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★ 5

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★ 5

I enjoy my time at Gold's Gym. The staff is friendly and inviting. Never felt more at home.

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★ 5

Very friendly environment!

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★ 5

I love it

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★ 5

The gym is very nice and clean so I think we have to thank the maintenance personnel, Most of the people who work there have good attitude which I love that a lot!!! The only complaint I have is about the parking lot, It would’ve been excellent that for gym members they gave us more time!! 2 hours isn’t enough!!! When there’s any events it should be free or at least like a normal day so we don’t have to pay almost $20 for a workout session when we already pay for our memberships!!!

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★ 5

I like because looks clean and they have a lot machinne !

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★ 1

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★ 5

This place is amazing. Thank you so much.

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★ 5

Laiza is such a great teacher! I always have a good time in her classes.

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★ 5

I love how clean and organize everything is

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★ 5

Clean facility. It’s got everything a serious “fitnesser” could need.

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★ 5

Clean facility. It’s got everything a serious “fitnesser” needs.

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★ 3

customer service isn’t the best
Everybody will just look at you and not see how they can help.
It’s the Gen Z stare -

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★ 5

Staff is pretty nice and are always helpful . This is by far the cleanest gym in LB 😗

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★ 5

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★ 1

Don’t bother signing up. Memberships are oversold They tell you that it doesn’t get packed not true!!! Expect to wait for a bench or rack for 30 plus minutes. Plus some of the new girls and a couple guys upfront are extremely rude and ignoring members no hey welcome or good morning. Expect it to get even more full due to Crunch closing down.

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★ 5

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★ 3

The facilities are nice but it’s way too crowded. When I signed up the staff told me it’s “empty” on the weekends. Every bench is always taken and has a line. Would suggest limiting membership going forward. I’d also be fine paying a bit more if it meant fewer people.
Additionally, I also spend more than 2 hours at the gym so it would be nice to get parking for 2.5-3 hours.

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★ 5

Great gym & staff.

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★ 5

Crowded at peak times but still something to do

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★ 5

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★ 1

I like the gym itself. I don't like the customer service at the pike long beach location. The staff is lacking in knowledge, their under staffed. They don't monitor the machines members take up the machines while texting or leaving there personal belongings to where I can't use the machines. They have no dress code for the women coming in 80% naked and shorts all up their butts. They allow it to get soooo over crowded it looks like a roach colony its a struggle to be able to use more than 1 machine. Also the womens sauna they were inside the sauna fully clothed in streetcar and tennis shoes once again no monitoring. We came twice and both times the amount of members was just outlandish. It's only been 2 days and I'm already ready to give up working out during to so many issues at golds gym. Yet I am expected to pay a monthly membership on top of annual fees. For the price of 1 month 50+ per person thats 2 months for 2 people at planet fitness. Canceling our memberships . Im truly disappointed !!

What BURNS ME THE MOST IS THE INAPPROPRIATE SO CALLED GYM CLOTHES THESE ATTENTION SEEKING FEMALES ARE ALLOWED TO WEAR NO HATE WHAT SO EVER ITS JUST CLASSLESS AND SHOULDNT BE ALLOWED WE ARE HERE TO WORK OUT !!! GOLDS GYM NEEDS TO DO BETTER WITH THE DRESS ATTIRE AND PEOPLE TAKING UP MACHINE WHILE TEXTING !!! OR SICK PEOPLE COUGHING CONTINUOSLY SEND THEM HOME !!! I WILL NOT BE RENEWING MY MEMBERSHIP....HELL PLANET FITNESS WASNT THIS DISRESPECTFUL OR DISORGANIZED AND PLEASE GET A CROWD METER ON THE APP SO MEMBERS WONT WASTE THEIR TIME COMING WHEN ITS 200+ PEOPLE IN THERE AT THE SAME TIME NO VENTILATION.... AC IS MID AND ITS FUNKY MILDEWY ARMPITS AND FEET SMELLING UP THE GYM...!!!

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★ 5

Great gym , always get good workouts in even when it’s packed !

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★ 5

The front desk staff is exceptional.

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★ 1

TERRIBLE EXPERIENCE TRYING TO CANCEL - COMPLETELY PUT ME OFF THE GOLDS BRAND.

I have tried to cancel my membership, been given 5 different emails to send my cancellation on writing and no one responded. I was even given the managers email Renata, and yet no response. I live in London and only signed up whilst I was visiting so it's not like I can just pop in. I've called several times racking up more than my membership cost in call charges. Have now had to go through my Amex to dispute their charges as I was within the 5 day cancellation period. I suspect they ignored my messages just so they could charge me. Will definitely be gymming elsewhere when I'm back!

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★ 5

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★ 5

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★ 5

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★ 5

The classes alone can make the experience worthwhile. Lots of varied equipment with a kind staff, quiet message equipment, and a steam room.

Sometimes a few machines are out of order and when it gets busy it can be a little anxiety inducing. Parking is very difficult on the weekends being next to so many events and points of interest.

Great gym and decently priced.

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★ 1

i've been to several golds gyms this one by far the worst attitude they were rude and i'm in town for work i'm training for a show so i picked here not friendly at all but one person i won't be coming back also i spent over 200 dollars in merch because im a bodybuilder and i like to support gym i visit def disappointed

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★ 5

Very clean and organized and a great place to relieve stress and build muscle

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★ 5

Wonderful environment all around

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★ 4

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★ 1

Stay away from this place. Especially if you get a call from their training and the trainer "MC - Mcaustin Unegbu". Dudes the biggest scammer ever. Didn't explain the terms and what the payments were going to be like. Come to find out it was something completely else. Multiple people there stated I had to pay to cancel the training. As "max" the trainer as my witness (who was the only one who was understanding) when I tired explaining the situation to "Chris" (dude with goatee, glasses, and slick back hair) he said the same thing that I had to pay. AND mid conversation put on his headset and said "I have to get back to work". Keep in mind I never did one training session except the complementary one. WHY DO I HAVE TO PAY FOR SOMETHING YOU DIDNT EXPLAIN. I later found out good luck getting a hold of customer support because it's impossible and the only way to get to them was through THEIR manager. The only way I found is through email. Send them an email going on two weeks now and still no response. I had to follow up only for them to say that my claim to cancel the training membership was denied and that if I wanted to cancel it was gonna be an additional 100$. It blows my mind that they can just get away with stuff like that. I tried looking up upper management emails and there's nothing online and no number to call. I didn't abuse their program didn't ever do ONE session. Stepped in their gym like 3 times. Still in process of getting it worked out. Don't think I'm being unreasonable Initially wanted to get my 170$ (first payment) back that I paid for a service I didn't even receive but don't think I'll be seeing that money again. Been almost a month. If this is still up you know how it went :) just save yourself the headache and avoid their personal training and gym if you can

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★ 2

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★ 5

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★ 2

The gym is very well equipped, but the wait time to use the machines is extremely stressful. The number of people is just unbearable.

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★ 5

10/10 my favorite gym

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★ 5

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★ 5

Friendly environment and was able to do my workout without any hassle would definitely be recommending this gym

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★ 5

Mandi was awesome! Definitely kicked my ass

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★ 5

I love this gym, always clean and neat. The customer service is good over all I enjoy coming here

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★ 5

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★ 1

I've been here a few times and it is disappointing every time. The Gym it self is nice. But you go at your own risk. The parking is the worse. It's happened twice already, where I go and they have an event going at the Pike and I end up paying for parking, $20 each time. The third time the girl supposably scanned my parking ticket but she didn't. I had to pay again. The gym does not do well with letting their members know about upcoming events. The girl staff are honestly rude, not really knowledgeable and tend to dismiss you quickly. No sympathy or care on how to help or even bother giving a solution to any concerns. They honestly need a little customer service training.

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★ 1

Cuando hay evento te cobran $17 dólares de parking

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★ 5

Stair master 101! #GoldsGym #MsLongBeach

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★ 1

Gold's Gym offers a clean and well-equipped environment, featuring all the machines you need for a solid workout. However, my experience with their 7-day trial pass was disappointing. They did not honor the promotional offer, which felt like false advertising. Instead of allowing me to enjoy the trial without pressure, I was immediately pushed to commit to a membership. While the facilities are great, the hassle of the sales approach overshadowed the positive aspects of the gym. If they could improve their transparency regarding trial memberships, it would enhance the overall experience.

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★ 5

Was handled efficiently by the guy named Christian in our 1st day enrollment...shout out to this guy Christian...very accommodating and very nice guy...the facilities look cleaned and not old...I think me and my wife will enjoy this...will be here often I guess to flex our muscles and cardio exercise...

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★ 5

I love Sunday yoga class with the instructor David. I have been trying yoga class in a few other gym and also at golds with another instructors, but my favorite is with him.
He encourages you to take a little challenges in some positions but also to just listen to your body.
I like the way he closes the session with gratitude and the good vibes for the day .

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★ 1

The air conditioning never works consistently. 2nd now matter what part of the gym upstairs or downstairs. The equipment does not work properly or missing. Water is always and constantly leaking from the ceiling. And drink Fountain is with out fail out of service downstairs. You walk back up stairs if you need water. The best part is that they expect your membership payment on time. But fail to provide the service they offer.

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★ 5

The Gym manager Marcus greeted me at the door, Terrance the personal trainer had an amazing workout plan. Best experience ever!

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★ 5

Great amenities and friendly staff. All of the equipment is new and well maintained. This place is busy from open until close.

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★ 3

It’s a gym. Very busy and very packed which makes it very hot. Definitely not used to a gym that is this busy. Also, not entirely sure how trans accepting it is, getting misgendered is something I’m used to but I would still recommend trans people shower at home to keep yourself safe just in case as myself and my girlfriend were getting a lot of looks while we were working out.

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★ 4

What I love about Gold’s Gym are the classes they offer. Especially the noon classes. They are perfect for the local working members!

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★ 5

I was a member of golds beginning in 1996. I was there for 17 years until the gym went down hill. Now 15 years after I cancelled my membership , I am back the the New Golds. Let’s hope it stays as nice as it is now!

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★ 5

I ended up staying in Long Beach for a few days due to an expo schedule in LA. I really wanted to work out, so I went to Gold’s Gym, but I almost gave up because the one-day pass was too expensive. However, thanks to Walter, I was able to get a one-day pass at a very reasonable price and got to work out.

Even though it was a short stay, that one workout made my time in Long Beach so much more satisfying. I’m truly grateful to Walter for creating such a wonderful memory.

I know it’s not an easy thing to do, and I really appreciate the thoughtfulness Walter showed.

I sincerely wanted to express my gratitude, so I’m leaving this comment here.

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★ 5

Great motivated group at 5AM! Always greeted with a smile by personal at the front desk! I could only wish that people would put the weights back on the rack when they’re done and hope the break room is available tomorrow.

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★ 5

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★ 5

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★ 5

New location but not so far from the old one. Now 2 floors.

The staff was great... even though i am just a guest of my cousin. They greeted with a smile and welcomed me cheefully.

Equipment was numerous and accomodated a lot of people. It was a nice and clean place to workout.

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★ 5

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★ 5

Lots of machines, great amenities, validated parking, good prices

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★ 5

Had a welcome workout with Terrance . 10/10 ! That man put me to work

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★ 5

Güt.

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★ 5

Really Good! Equipment is well manteined and everything is clean. Averyone very freindly. Klarisa helped us to get our membership, she is great!

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★ 5

Excellent gym and super friendly staff good machines. I love the gym.

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★ 5

Staff is super friendly!

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★ 5

Great gym

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★ 5

Clean. Friendly staff. Easy sign up.

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★ 5

Clean, friendly staff, machines are well kept, great atmosphere. Love this gym.

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★ 5

Muy limpio y muy buenas vibras me gusta mucho este gym

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★ 1

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★ 5

I've never been much of a gym person. But I like this one. Great space, staff, and vibes

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★ 5

It’s my first week going it be great if someone would give you a walkthrough and show you how to use the machines

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Klarisa & Alana are simply phenomenal! 🌟 Their warmth, energy, and dedication transform Gold’s Gym. Thank you both for being the heartbeat of such an incredible space! 💛💪 #DynamicDuo

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★ 5

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★ 5

Great atmosphere! Plenty of free weights, squat racks to get swole - Golds in LB is A1

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★ 1

Don’t even waste your time. This gym is sooooooo crowded, I hated it. Would never recommend. Long wait times for machines, very over stimulating environment.

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★ 1

Never turn on A/C. When the A/C is off they also keep the fans off??? No dehumidifier. Half the cables are sticky. Just overall bad experience

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★ 5

Love this gym!. Best gym I’ve ever been to. I had to sign up and get my own memership!…

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★ 5

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★ 5

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★ 4

There's a nice lady who cleans and maintains the gym and this has been the cleanest gym i've seen so far- at least the female locker room is always well kept.

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★ 5

The area was professional and very important clean and felt like it was home again,they don't have a team that makes protein shakes . I wish they did

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★ 5

1st time having a membership at a Gold's gym and I absolutely loved it! The staff was friendly and helpful. Gym was super clean and it didn't smell like sweat! There was so much equipment and space to workout. I went at a peak time and I didn't have to wait to use anything. I'm very happy with my decision to become a member her.

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★ 5

Friendly staff and clean environment. Every time I’m in Long Beach for work Golds Gym will always be my go to gym

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★ 5

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★ 5

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★ 2

Even at two stars, I'm being generous.

No matter what time I go, the gym is ALWAYS packed and the staff are clueless as to how they plan on fixing this. It's not fair how I pay $20 a month for access to the gym only to spend more time waiting in line for the squat rack or bench press than I do actually working out on said squat rack or bench press. If a rack looks free, it's more than likely being held up by someone who's working out somewhere else so they can hop on the equipment they're holding up for themselves. Whether it be staff or your fellow fit fam, you'll be dealing with inconsiderate people all around.

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★ 5

Gold’s Gym He’s the best

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★ 5

Been here since it opened and so far have a great experience. Staff is friendly especially MC who helped me get a trainer according to my needs, kept in touch and regularly asked for feedback. He definitely helped with me becoming a regular here.

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★ 5

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★ 5

Great gym , staff is incredible . Clean gym and a very good amount of equipment .
Thanks for opening at the Pike !!

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★ 5

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★ 5

The gym is brand new and incredibly clean. Everyone is very friendly there and its a big community. If you don't know how to use equipment, any member is happy to explain it 😊

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★ 5

Love the cleanliness and order of the gym facility. I also appreciate the free and convenient parking lot a few feet away from the gym entrance.

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★ 1

The gym is overcrowded and extremely expensive compared to other gyms in the area. Take heed of other reviewers saying similar things and don't waste your time here.

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★ 5

Nice gym!

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★ 5

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★ 5

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★ 3

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★ 5

Clean well maintained machines good atmosphere

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★ 5

Love this gym! Clean and new equipment. Restroom and locker rooms are always clean and spotless! The Monday night zumba class at 7:30 is amazing!!

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★ 1

Don’t do it. Like every other gym you’ll have a great experience for the first maybe 3 months and then they start to over bill you like crazy. This location double charged me for my membership in March. Called multiple times only for them to take over 2 weeks to refund me due to “an error on their end” and then when a week passed no refund the manager literally told me that “no one did it simply no one did it” after giving me a “month free” for the issue I check my account and another $10 has been charged. Not ok to continuously charge my account for no reason and when you call no one knows why or how to fix it. Bunch of kids working here and a super flawed system. Time to find a new gym because they simply can’t charge one payment once a month.

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★ 5

Gold’s Gym Long Beach is a great place to work out. There’s plenty of equipment to choose from, and the staff is always friendly and helpful. It can get a bit crowded during peak hours, but overall, it’s a solid gym with a good atmosphere.

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★ 5

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★ 5

Natalie, Klarissa, ranada, bre, and Jess are all amazing! They welcome each member when they walk in and out. They make people want to come to the gym knowing they will have a great workout. I love Long Beach golds. They need a raise

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★ 4

Great Vibe and environment only thing it needs is another captains chair downstairs and I'd have zero complaints highly recomment

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★ 5

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★ 5

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★ 5

Staff are cordial.

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★ 5

I'm a member recently back home in LA area but it's a MUCH better gym with a trainer and given the amenities. The new location rocks! They now have bike racks in front. This helps.

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★ 4

Really like this gym. There are times when it's too busy but at least it's more spacious than the other branches. The only thing I prefer about the other branches is some of them have a bigger variety of classes like hip-hop, jazz, would love to see more of that type class here. Also it's annoying that when there is an event on in the area parking is a flat rate of $20

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★ 5

I love this gym! Great improvement!

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★ 5

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★ 1

Cancelled my membership over 4 months ago & have still been receiving monthly charges. I’ve called almost every week since then attempting to speak to a manager, every time I’ve been told there is no manager available & that I’ll be refunded “by Tuesday” and that I’ll receive a call back “tomorrow.”

The front desk staff on 3/10 at 6:30pm said he sent an email and text to his manager, I asked for him to confirm what details are in the email, as I’ve been told countless times that I’d receive a call or refund and never have- he literally just hung up the phone instead of giving me an answer.
Wow!

Update: Spoke with Chris & Raymond- both managers- both have confirmed that my membership is cancelled, both said they’d “call me by the end of the day”. Neither have called, and I now have a new monthly charge to my account. No refunds have been received for the 4 MONTHS of overcharges.

Maybe a public review will get them to refund 4 months worth of overcharges, though they clearly only respond to 5 star reviews on here.
Smh.

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★ 5

Love the facility, wish it were open a bit earlier, to help disperse the 5am crowd to make getting a complete workout in before work easier.

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