★ 1

Non existent customer service. I’m not one to complain but I was charged 4x for annual fees at the gym. Went in to inquire about the charges. Asked to speak to the manager and manager was hesitant to come out to speak to me. Kept sending front seat worker back and forth to speak to me. They showed me a paper that showed the extra charges had been applied back to my card and it would take 7-10 business days to show. Waited 12 business days for credit charges to be applied to my card but they never showed. Went in to inquire again about the charges and asked to speak to the manager. Again manager hesitant to come speak to me and kept sending front desk girl back and forth to speak with me. Why have a manager there. Front desk girl said they couldn’t do anything on their end because they had charged back my card. Told me to dispute the charges. Tried to contact corporate but no contact info anywhere online. Now I have to go out of my way to make calls and try to fix a mistake which was their fault. Do better…

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★ 1

This is ridiculous no fans no air at all, hot the entire tim.

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★ 1

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★ 3

Had an incident with a particular staff member (Isabella) where I had signed up for a $10/month deal and a free welcome session with trainer. I did the session but wanted to cancel any FUTURE sessions as those would have costed an additional fee. I asked her to helped me but she instead ended up cancelling my entire membership. After I received an email the next day informing me of this, I immediately called the location and told another staff member, that wasn’t what I wanted. He explained that he didn’t see any cancellation on my membership and that I was good. I asked again just to make sure that my membership was valid and not cancelled and he once again reaffirmed to me that was the case. I just found out today that my membership is indeed over and the only option I have is to sign up again. Now my membership fee is $15/month and I have to pay another annual fee (which I already did before my previous membership was prematurely cancelled).

Other than that decent facility with a lot of cardio equipment. I really do enjoy this place other than the singular miscommunication issue that costed me money and mental stress.

Also if I was to give some more feedback. Would benefit more from investing some additional weight machines (i.e. pec fly, hack squat, smith machine)as there are times when a certain one is always busy and there are no extras for that particular muscle group.

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★ 5

tis gym fire💯 expensive ahh energy drinks tho

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★ 5

Just want to shoutout Ryan. He was so helpful and went above and beyond for me. Really appreciate the amazing customer service. Love that guy !

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★ 1

I’ve had a very disappointing experience with Fitness 19. Their customer service for billing issues is basically nonexistent. If there’s ever a mistake with charges, no one helps — employees are polite but always just point you to management, and management won’t do anything to resolve the issue. They hide behind the contract and say, “that’s what you signed.”

Be aware: their contracts are locked in. Once you sign, you’re stuck. They will always side with the paperwork, not the customer, and they’ll continue to take your money even if there’s a problem. Make sure you do your due diligence and read everything carefully, because once you’re in, that’s it.

On top of that, the gym is overcrowded almost every day. It’s difficult to get on machines or find space to work out without waiting around.

Between the lack of real customer service, the rigid contracts, and the overcrowding, I can’t recommend this gym. There are much better options out there that actually value their members.

Source: Google

★ 5

Isabella is why I come to this gym.

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★ 5

Excellent place, very glad I joined

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★ 5

I’ve had the pleasure to come to this gym and work with personal trainers here. The strength and confidence they have given me cannot be understated. The facility is clean and has a wealth of equipment for you to use. Everyone here is so welcoming and it easy to build community here!

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★ 5

The young lady who assisted me was knowledgeable and friendly! She assisted me with all my questions.

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★ 5

Staff and trainers are very nice! No complaints about this gym!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This gym is perfect if you’re looking for heavy weights to lift and a nice relaxing massage on their hydro massage chairs! The staff is also so kind! Issa in particular was extra nice helping me get set up in the red light booth!

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★ 5

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★ 5

I love this place is closed to me, is very clean, friendly environment, customer service one of the kind. Thank you

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★ 5

Great place to workout and supportive environment for all trying to get into shape. Very clean and reasonably priced.

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★ 5

Friendly and clean space!

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★ 5

Friendly staff and trainers, Maritza is always so kind and welcoming!

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★ 5

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★ 5

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★ 5

My favorite gym! It’s always clean and well-organized. The staff is super helpful and friendly.

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★ 5

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★ 5

really good service

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★ 5

Amazing facility and my go to spot

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★ 5

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★ 5

Love this gym, great staff

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Everyone is always super nice here! Love it :)

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★ 5

I’ve been coming here for a couple years and everyone is very nice and helpful. Would recommend signing up here at the West Covina location.

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★ 5

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★ 5

the nicest front desk people!! ❤️

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★ 5

I love my gym. It’s comfortable and the staff are always really sweet

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★ 5

Danica & Donita are great trainers!

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★ 5

Danica and Donita are amazing trainers they’re both so helpful 🙏🏼

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★ 5

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★ 5

Staff is so nice and welcoming

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★ 5

Robin always challenges me with new excercises ...never bored always supportive

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★ 5

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★ 5

Robin is great!

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★ 5

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★ 5

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★ 5

Love this gym especially because of the Tesla charging stations right outside! Super convenient for me! All workers are really helpful especially Kevin!

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★ 5

Great gym great machines Emilia is a great worker

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★ 5

Love this gym. Emilia is wonderful. Great customer service. Great equipment, group classes and all the amenities. Five star. Highly recommended.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Katie and Emilia are awesome! They hooked it up, got a good deal on a membership. Clean gym. Everyone is helpful.

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★ 5

Emilia and Katie greeted me at the front

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★ 5

Best gym

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★ 5

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★ 5

Vibe here is nice and the machines are fairly new

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★ 5

10/10

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★ 5

Jeff has always made our experienced amazing here at the West Covina location. Thank you

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★ 5

Nice gym and nice people

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★ 5

I have meet the most friendly people here and the workers are super nice especially Zack

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★ 5

Well maintain gym, there are wipes that everyone uses to clean after usage.

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★ 5

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★ 5

Been going to this gym for the past 4-years, nothing but excellent service and a well-maintained clean gym.

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★ 5

I've recently joined fitness 19, this year. I was happy with the facility. always clean and the staff very friendly. I signed up for personal training. Ryan is excellent and he is knowledgeable on the equipment and exercise needed for you. that is
the reason I chose to sign up. I've seen improvement on my strength and body. I am very satisfied overall.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Always has weights available 👍

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

One of the best gyms out here in walnut

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★ 5

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★ 5

Amazing staff, friendly members! Loving it so far 😎

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★ 5

friendly staff and well kept machines 👍🏼

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★ 5

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★ 1

The group class scheduling is unacceptable. It’s consistently out of sync with the instructors’ schedules on the APP, and it’s extremely frustrating to arrive only to find the class has been canceled. Or there's a class but it's not on the schedule. The app is not updated to reflect these changes, yet I rely on it for accurate information. This needs to be addressed immediately.

Source: Google

★ 5

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★ 5

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★ 5

This gym is a nice place. I have spoken with Katie a few times; she is very professional and friendly, always ready to support me when I have questions or need help. She also introduced me to the new gym program. Definitely a great place to try

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★ 5

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★ 5

I recently moved into the area and decided to sign up for this nearby gym. I really enjoy how clean their facility is and the variety of equipment they have, which is more than the previously gym I came from. They even have a studio where they host classes. Plus, they have these extra machines in the back room, such as a tanning bed and massage chairs!

Source: Google

★ 5

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★ 5

Always friendly and always taking care of business.

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★ 5

Fun Zumba classes

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★ 5

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★ 5

Happy with my training classes with Robin He’s been great helping me get stronger and getting to my goal.

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★ 5

Katie is such a nice employee . She is the most welcoming girl I’ve met at the gym. Always has a smile on her face and making me feel so awesome before I start my workout.

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★ 5

Walked into the gym a little unsure about a membership and Katie was super welcoming, friendly, and informative. Definitely chose the right place!

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★ 5

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★ 5

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★ 5

I enjoy coming to the West Covina Fitness 19 gym! The people are nice and the gym is clean!

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★ 4

First the facility is quite remarkable and most of the staff are friendly most especially my trainer Ryan lim, he's a good listener and observant in what I'm doing.

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★ 5

Biggest thank you to Robin! Training has been the highlight of my busy schedule and I appreciate everyone in the Fitness 19 crew for all they do!

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★ 5

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★ 5

Fitness 19 West Covina is very spacious and clean, when walking in you are always greeted. This facility is very spacious and well maintained. The staff is very courteous and knowledgeable. I highly recommend this facility.
I recently started training with Jacob, he is very thorough, and very knowledgeable. He is very interested in you achieving your health goals....

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Be careful with their promotions. They just did a $0 enrollment, $0 membership fee for 30 days, no commitment. I figured why not, let’s try their gym. They contacted me thru phone call. They said as long as I cancel before the 30th day I won’t pay anything.

Cancelled before the 30th day. Guess what, it turned out there was a policy that you need to give 30 days notice before cancellation to not get billed. So the $0 30 days promotion was a complete scam. Now they’re threatening I need to pay it despite their marketer lied to me about the payment and did not disclose the 30 days notice or else my credit score would get hit. I decided to just pay instead of the hassle of arguing how they lied to their new customers. They charged me with 1 month membership + a fee due to late payment which of course I would not know because I’m not supposed to pay for anything as that’s what they told me. I even called this branch to ask about any payment when I cancelled my membership and they said i’m all good and no payment is needed. The lie this company makes just to bring people in is very disappointing. That surprise membership fee + penalty shows how much this company’s reputation is worth.

Just look at other people’s review (screenshot attached). Cancellation was hard and takes time with them as they direct you somewhere else and go through a lot of hassle.

I HIGHLY suggest to consider thinking twice before enrolling in this gym. Bring your business elsewhere.

Source: Google

★ 5

Fitness 19 is a clean, well-equipped gym with friendly staff and a welcoming atmosphere. I always feel motivated to work out here!”

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★ 5

cool

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★ 5

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★ 5

Great gym, lots of machines and tons of space.

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★ 5

Very clean location amazing equipment and staff!

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★ 5

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★ 5

Favorite gym to go too. Staff is always professional and friendly, and super comfortable going there all the time.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great gym. Great equipment. A+

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★ 5

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★ 5

Our 8:15am strength & cardio class is great.
Karla implements different types of exercises. Workouts are fun.

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★ 5

Great gym! Affordable price! The staff is always friendly.

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★ 5

Pleasant experience coming here, they’re welcoming and friendly. Wouldn’t mind any assist when needed and overall I enjoy coming here.

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★ 5

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★ 5

Best gym so far through out my whole work out life! Staffs are great and friendly. Cleaness is on top, and even the atmosphere is great for working out. Definately recommending here for my friends

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★ 5

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★ 5

This gym is very comfortable to go to the staff make you feel welcome the gym is also clean and the staff are friendly

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★ 5

Great gym to come workout. Equipment is clean and staff is great.

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★ 5

This gym has exceeded my expectations!
The facility is clean, well-maintained, and fully equipped with everything you need. The staff and trainers are incredibly friendly and professional — always ready to help, no matter your fitness level. I especially enjoy the group classes; the energy is amazing and super motivating. The front desk team is always welcoming, and the whole atmosphere makes working out something I genuinely look forward to.
Highly recommended for anyone looking for a solid, supportive gym!

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★ 5

Great gym, pretty good price for membership and friendly staff.

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★ 5

Katie at the front desk was very nice and kind. The people from the gym are also really cool

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★ 4

Likes all classes but the floor needs to clean please. Also would be nice if we can get paper towel in the rest room.

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★ 5

Katie welcomed me at the front! Super nice! Really recommend this gym!

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★ 5

Katie & Emily always present quality and friendly service. I appreciate the inviting atmosphere at Fitness 19 in West Covina. - Javi

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★ 5

Katie and Emily were super helpful

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★ 5

Front staff are always welcoming and the gym is always clean. Love it here!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Such an amazing gym. I really recommend😊

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★ 5

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★ 5

Love how clean the place is and the workout equipment is an excellent condition, plus there is a friendly staff who always welcomes me when I go in and has assisted me with equipment. Super helpful !

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★ 5

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★ 5

I am so glad I decided to take a leap of faith and try out Fitness 19 West Covina! I’m always shopping at Tokyo Central and always have noticed the gym in the corner, but finally got the guts to go in and check it out.

I had extra time and thought I’d peak through to see what the inside looked like. One of the staff members noticed me and offered to give me a tour inside and I thought “why not?” The tour was very detailed and I immediately wanted to sign up!

It’s only been a couple of days since I’ve signed up, but the workers are always so welcoming whenever I come in! I’m also always seeing workers clean machines and different areas of the gym so I never have to second guess if anything that I’m using is dirty or not.

Definitely reccomend Fitness 19 West Covina!

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★ 5

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★ 5

Isabella is very knowledgeable and friendly!!

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★ 4

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★ 5

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★ 5

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★ 5

Very clean & staff is always friendly !

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★ 5

All pretty sick, staff on point

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★ 5

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★ 5

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★ 5

Have good amount of machines to workout

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★ 4

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★ 5

Isabella was very nice and accommodating to us when we came in to get our membership. The ambiance was nice, calm, and nonjudgmental. Thanks! :)

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★ 5

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★ 5

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★ 5

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★ 5

This gym is super cool clean, well-organized, and has everything you need whether you're into heavy lifting, cardio, or just staying active. The equipment is always in great shape, and the environment is welcoming for all fitness levels. What really makes Fitness 19 stand out is the awesome community vibe. Everyone’s respectful, and it actually feels motivating to be around people who are serious about their fitness goals without being intimidating. Huge shoutout to Maritza, she's always friendly, and professional. It’s gym that’s clean, supportive, and serious about helping people improve.

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★ 5

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★ 5

Maritza was very helpful and the staff is always friendly

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★ 5

Good gym

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★ 5

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★ 5

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★ 5

I love this gym it’s my happy place, it’s clean and great

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★ 5

Very clean environment and respectful staff

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★ 5

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★ 5

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★ 5

Clean environment
Good motivation

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★ 5

Been coming to this location for 4 years now, always clean and has great equipment

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★ 5

Wide variety of equipment. Can get busy but overall satisfied

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★ 5

I’m glad I joined this gym. Staff is always friendly and ready to help. Equipment and restrooms are always clean. The environment is awesome too.

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★ 5

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★ 5

Clean gym, helpful staff, and good equipment up keep!

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★ 5

Front desk staff in the a.m specifically Diego is amazing. Super friendly and welcoming.You definitely need to check out for the scene, especially in the morning.

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★ 5

Love this place. Thanks for the help today Destiny!! I love when an establishment employs helpful and patient people.

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★ 5

Super great place, everyone is very helpful

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★ 5

super chill place, love it here

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★ 5

been working out here for a while people are super friendly !

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★ 5

Perfect place to hit a workout !

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★ 5

I've been going to Fitness 19 for a while now, and it's hands down one of the best gyms in the area. The equipment is clean, well-maintained, and there's always enough space to get a solid workout in—whether you’re lifting, doing cardio, or just stretching out.

What really sets this place apart, though, is the staff. Big shout-out to Maritza—she’s always friendly, professional, and makes the gym feel welcoming. Her energy is contagious, and she genuinely cares about the members. Whether it's answering questions, keeping the place running smoothly, or just saying hi, she goes above and beyond.

If you're looking for a gym that has a good vibe, solid equipment, and people who actually care, Fitness 19 is it.

Source: Google