★ 2

I’ve been a member over a year now, and the gym does have good qualities, but it is overshadowed but the lack of cleanliness in the locker rooms. I’ve never seen the women’s showers not look they way they do in these photos, with chunks of hair all of the place. I’ve had to stop showering at the gym all together given how dirty and unsanitary it is. Additionally, there is a rotating cast of items that are always broken or out of commission, across cardio, weights, water fountains, bathrooms, hot tubs, etc,

Source: Google

★ 5

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★ 3

Gym is okay, it's the people that use it that's where the issue lies, and with no negative feedback or repercussions from management, you'll often see the following:

People hogging equipment for 15+ minutes while supersetting and scrolling through Instagram.

I've once seen a guy supersetting four different equipment at a time.

Weights all around in whatever they feel like should be, if not at the machine altogether. You're not strong enough to take some 45s from some equipment? Well, you're out of luck.

The lack of repercussions from management makes the experience, in general, terrible. Everyone's paying the same price, so why do some of the gym goers seem to own the gym more than others?

Source: Google

★ 3

Many mashes is broken is out off

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★ 2

Great staff. I've seen this gym location change owners 3 times, from Club One, to Gold's, and now FSF. Company's have their pros and cons, but some of the continual issues with cleanliness at this location at current are really disappointing.

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★ 5

Love Patrick who always greets the guest with a huge smile - makes the gym feel so friendly! 😃

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★ 5

I love the amount of equipment here and I love the pool, Kayla has always been so pleasant and helpful! Would recommend!

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★ 5

I enjoy visiting this gym when I’m in San Francisco, they have great equipment and a nice pool. Kayla is the best and makes it a great experience.

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★ 5

This gym is a really good and clean gym and Kayla is always helpful and kind 🙏

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★ 5

I love going here. I give it 5 stars. And Kayla is very helpful and professional at what she does. She always has a smile on her face and positive attitude.

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★ 5

This gym is great, especially the pool! Kayla is so kind and helpful. That definitely adds to looking forward to come here.

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★ 5

I love these gyms! Always the highlight of my time in SF. Kayla is the best employee one of the sweetest people I’ve ever met!

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★ 5

This place has all that I need: treadmill, swimming pool, sauna(s!), and massage chairs. Loving this location

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★ 5

This place is really chill and nice. I like the pool and the sauna, would highly recommend.

Source: Google

★ 5

Kayla is a true factor in making my customer experience a better one at this gym. She holds discernment, listens and displays professionalism in her demeanor. She helps with the members to ensure we're taken care of and doesn't leave the vulnerable seniors behind. I have noticed some positive tangibles in her contributions to the improvements in the women's locker room as well. Thank you for making the gym a happier place when we see your smile and grace.

Source: Google

★ 5

Great gym. Jose is an amazing staff member. Best part about it that keeps my membership active is the open until midnight hours. Please keep this going!

Source: Google

★ 5

This is a great gym I love coming here! I love Kayla for always being so helpful and kind! She is so sweet always giving support whenever and wherever it's needed! I look forward to seeing her anytime I visit the gym! She makes the experience a great pleasure everytime! She is such a kind of loving soul!

Source: Google

★ 4

Good place to workout or swim ( hey, Nice Lap Pool )
2 hr validated underground parking ,what more do you want.
Daily Classes too!

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★ 5

I've been going to this Gym for about 3 years. It can get very busy & hard to find open equipment during peak hours (4-8pm) but the facility itself is great & the staff is nice. (Thanks Patrick Wayne)

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★ 1

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★ 5

Patrick Wayne was fantastic at helping me locate my misplaced items. Gym is clean, well maintained, and has excellent staff!

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★ 5

This gym is full of friendly stuffs. They are extremely helpful and are willing to help solve any issues that I have. Patrick B. was the one who introduced me to various equipment in the gym - massage chairs, Inbody measurement, treadmills, weight training machines, etc. This is a great location.

Source: Google

★ 5

I totally enjoy this gym with friendly stuffs and lots of weight training equipment, massage chairs, sauna, swimming pool, training and dance classes. I could easily spent hours in the gym. Patrick Brewer was particularly helpful in showing me around the gym for the first time that I was there. He give me confident that this is the right place for me and sure enough that I never regret it.

Source: Google

★ 5

this is my favorite gym in the city. The pool and showers are cleaned well. Isaiah and the team have the best vibes

Source: Google

★ 5

Patrick Wayne makes an effort to appreciate members beyond their membership, which reflects great on the gym. The amenities are unbeatable too.

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★ 5

Long time member of SF Fitness and Fillmore is my absolute favorite. everything you need to reach your goals. Patrick Wayne is the absolute top tier when it comes to advice and customer service! A little pricy but worth it in my opinion.

Source: Google

★ 5

I was a little hesitant to go to this gym but when I walked in and talked to the front desk attendant Megyn, she made everything smooth and seamless. She’s a great employee

Source: Google

★ 5

Even though Isaiah has only been working at the FITNESS SF club on Fillmore since July, I'd say he is one of your best staff members. All of you staff members are awesome but Isaiah will move mountains for you just to make your day better.

Keep up the great work Isaiah!!!!

Source: Google

★ 5

My favorite gym!!! Very friendly staff (shout out to Daniela for being so sweet) and all the equipment needed. Will be recommending all my friends!

Source: Google

★ 5

I’ve been training at the Filmore location for a little while now, and overall it’s been a great experience. One worker I would love to give a special shoutout to is Daniela Salgado, one of the managers at this location.

Daniela Salgado is always welcoming and helpful, creating an environment that feels comfortable for all fitness levels. One thing I’ve especially noticed is her efficiency and assertiveness—she consistently steps in and takes initiative whenever staff are unavailable, ensuring everything continues to run smoothly.

Her leadership and attentiveness really stand out and add to the positive experience at this gym.

Excellent job Daniela !!

Source: Google

★ 5

Most comprehensive equipment and amenities that includes cardio, free weights, muscle and relaxation equipment. This location has Sauna, IR Salt room, Whirlpool, Swimming Pool and Cold Plunge.

Source: Google

★ 3

I have been a member of this gym for about a year. The condition of the gym has decreased especially for the women’s side.
This is everything that is broken today. 😭 Plus they increased the price for this type of service. Also they make us grab towels in the front but is very inconvenient in case you are showering or are in the steam room.

Source: Google

★ 3

A great selection of nice equipment and a pool (kudos for bringing back the traditional circle swim system). It's a very popular location, however, and gets very crowded during peak times. There's also a strong "see and be seen" vibe to this place and a notable lack of basic gym etiquette, such as not using weight machines with seats to lounge and scroll and not taking selfies in the locker rooms. I've never seen the staff do anything to address these problems.

Source: Google

★ 1

Your circle swim system sucks, bring back reservations

Source: Google

★ 1

They’ve stopped stocking the locker room with towels. I’ve had multiple bad interactions with staff who have made me feel unwelcome at the gym. Great equipment / facilities but lackluster service — buyer beware!

Source: Google

★ 1

The worst gym I have ever seen (Fillmore).
I came and asked for a tour. In normal places, people say 'Sure' and give it. They, on Fillmore, asked me to
* write down my full name, then type it,
* make a photo, sign their terms and conditions,
* share my e-mail and phone number, and
* provide my ID, from which they collected my address and date of birth
as if I was going to become a member, but I wasn't. All this personal information was collected JUST for a short tour. Within a minute, they started sending me their spam.

At the same time, it's a quest to find any contact data on their website, including corporate address, phone, or email. The so-called 'Contact Us' page contains zero contact information. Two links from this page lead either to a member account or to the help center, which also contains zero contact information. The email link at the bottom contains '[email protected]'.

Source: Google

★ 5

Have been to over 50 gyms, by far the best gym so far. Excellent support staff and trainers. Jose, a member of support staff is extremely helpful. Definitely a must visit gym.

Source: Google

★ 1

I asked to see the size of pool. Instead of walking me ten feet to look through the windows or asking me to go up four stairs where you can see the size of the pool, the staff tried to get all my information and sign a waiver. Talk about corporate thuggery!!!
I just joined a gym yesterday, Jewish community center, and they gave me a full tour without asking for any personal information
After deciding not to give my personal info to the staff and upon walking out, I noticed the pool.
The officious manager Jack was insinuating I was giving attitude and wished me a wonderful day. The insincere remarks and unnecessary personalization should keep anyone from ever considering joining this gym.
Where do you have to give details about your life to see a pool, a house , anywhere?
Such lousy business practice.
So insincere and rude.
Attitude free gym and no sign up fee at Jewish Community Center.

Source: Google

★ 2

Ther towel service is so inconvenient

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★ 1

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★ 3

being stingy with the gym/shower towels is so crazy for a “luxury” gym, just leave them out bro

Source: Google

★ 4

Nice, fully equipped gym including a pool and sauna. Does get pretty crowded though, even off-peak hours

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★ 5

Patrick took care of signing me up and he was lovely! Love the facilities and the amenities.

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★ 5

Locker room always smells rancid, but gym itself is kept surprisingly clean. Has all the equipment you could ask for... just at atrocious wait times. Took them two whole weeks to fix a cable machine, will never forgive them for it. All in all, a solid 5/5 by gym standards

Source: Google

★ 5

My overall favorite gym in SF. I switched over from 24 Hour Fitness a few months back and although I have to pay more a month, the investment is truly worth it! The place is clean, staff is always attentive, and makes me want to stay longer for my workout. A huge difference from 24 Hour.

Source: Google

★ 5

This isn't my usual gym but I'm glad I stopped by for a workout. The space is huge and they have tons of equipment. I didn't' really see anything that was broken either. The locker rooms were clean and there is a pool, cold plunge etc. There's also a side area for classes or just other training and the class looked fun as well.

All in all, I would certainly come back here if I'min the neighborhood and wanted a great workout!

Source: Google

★ 5

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★ 4

Good equipments, good service but the Wifi is terrible! Never been able to enjoy my network connection as a member!

Source: Google

★ 4

Great gym for the price. Probably the best value in all SF. However, at this location there’s almost always at least one machine that’s broken—and it takes them over a month to get it fixed. Management should try to properly maintain the machines instead of waiting for them to break, or at least act quicker when one does break.

Source: Google

★ 3

Please address the mold issue in the women’s showers!

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★ 5

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★ 4

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★ 1

I received a collection notice for a $300 debt, even though the fitness club never notified me—no calls, no emails, and no attempts to charge my payment method for three months. I don’t speak English fluently, and I was never provided a translated agreement, which may violate California language access laws. It feels like the debt was intentionally allowed to accumulate just to send it to collections. On top of that, I’ve been trying to contact the San Francisco location, but no one is responding. This feels like unfair and deceptive business practice.

Source: Google

★ 1

I was lied to when signing up for a membership. I was directly told I could have the membership refunded apart from the days I attended in the first 5 days. However I was charged $70 for 2 days. Staff was rude and unwilling to work with me to resolve this.

Source: Google

★ 1

Some people spend too much time on the equipment while they’re on their phones, acting like they own it. It makes others wait too long to use it.

Source: Google

★ 5

Source: Google

★ 1

Today I visited FITNESS SF Fillmore after seeing their offer for a free first-day pass on their website. I am resident of SF and showed my Resident ID card.

Unfortunately, my experience was far from what I expected. Upon arrival, the manager refused to honor the free pass, insisting that I pay $35 instead. When I asked for an explanation, the response was vague and unhelpful, leaving me feeling frustrated and disappointed. They mentioned that they no longer have the free first-day passes, yet it’s still clearly advertised on both their website and Google Maps.

It’s incredibly misleading when businesses advertise one thing and fail to follow through with it 😞

Source: Google

★ 1

Really disrespectful employees, I was going for a tour when she appeared and started yapping/ talking bad about the people who were leaving the gym. Shouldn’t be allowed people with no manners and with such a small mentality work in place when respect should be shown as that’s what they getting paid for.

Source: Google

★ 2

Bad:
"Inappropriate behavior" in men's sauna.
Underground, very little sunlight.
Very humid because of the hot tub and poor circulation.
Visible black mold in some areas.

Good:
Lots of equipment.

Source: Google

★ 5

Staff are very friendly and Patrick is wonderful. He allowed me to have personal training consultation in addition to swimming lesson consultation to see what best benefits me and align with my fitness goal. Gym is always clean and they have a nice vibe overall.

Source: Google

★ 5

Source: Google

★ 1

Extremely disappointed with the customer service and management at Fitness SF. I had a free day pass on my phone, yet they still forced me to pay $30 for a single visit—even after I explained that I’m moving to San Francisco this month and was considering signing up for a membership. I’ve never experienced anything like this when trying out a gym. Most gyms offer a free pass to check out the facility before committing, but apparently, Fitness SF is more interested in squeezing money out of potential members than actually gaining them. I was only there for an hour, making the charge even more ridiculous. The customer service was terrible, and the way they handled the situation guaranteed that I won’t be returning, recommending this gym, or signing a membership. If they had honored the free pass, I might have actually considered joining. Their loss.

Source: Google

★ 5

This place is a real unicorn of a gym giant pool Jacuzzi infrared sauna sauna massage chairs, big CrossFit room tons of equipment. Everything was clean and great shape so friendly. They had a very reasonable day rate as a traveler in San Francisco. Please do not miss this jam gem of a gym if you’re in the city. And I took a yoga class at nine in the morning and it was really good super great instructor.

Source: Google

★ 5

I had a 1 day free trial at this location and had a great experience! The facilities were very clean, and I loved the amenities. Patrick, the manager, was wonderful and very informative – I really appreciated his tour and friendliness!

Source: Google

★ 5

Source: Google

★ 5

I just signed up for a membership today with Patrick’s help! He was so helpful and really nice. I highly recommend talking to Patrick of you want a great tour of the location! :)

Source: Google

★ 5

Patrick is amazing. Took the time to give us a wonderful tour. Sold me on why I should switch gyms in under an hour. The facility was great

Source: Google

★ 5

I joined about two months ago (thanks, Patrick, for setting me up so quickly!) and it’s become my third space. It can get pretty crowded during peak hours. The cold plunge and sauna are lovely, always seems clean, great value compared to other gym options in the city.

Source: Google

★ 5

Source: Google

★ 5

I have yet to visit this location, but I must say they have the best staff there. Kayla is a rockstar. She referred me to open a membership and I do not regret it. Kayla was very informative and knowledgable. She answered all of my questions and more and spoke with the truth. I absolutely adore her and cannot wait to come in and see her when I work out. Employees like Kayla are the reason why members stay. Thank you Kayla for being the absolute best.

Source: Google

★ 5

Brian Vo is a great coach! I saw results so quick because he tailors the exact exercises and intensity needed for my body type.

Source: Google

★ 1

The pool is a scam. I absolutely do not recommend this place.

We wanted to come here for a single entry to the pool and the guy at the reception let us in without any warning that the lanes have to be reserved.

The result is that we paid $30 for literally nothing. And the price would have been excessive even if we had been able to swim.

I will never return to this or any other space of Fitness SF. And I recommend anyone to consider other training options.

Source: Google

★ 3

I came to this gym because I’m new to the area and was looking for a place to go consistently. The gym is very clean, with good equipment, but it does get quite busy. The women’s locker room is nice and includes showers and a sauna.

Overall, my experience was good, but my friends and I encountered a situation in the locker room that left us feeling uncomfortable. While we were trying to open our locker, a woman, slightly older than us, accused us of locking her locker and claimed we were locking others’ lockers for fun. She continued to insult us, calling us “10-year-olds” and being generally disrespectful. This interaction was a big turn-off.

While the gym itself is nice, I didn’t feel a particularly friendly or welcoming environment. The locker room, as a space where women are already vulnerable, should feel safe and respectful, but my friends and I felt the opposite during this encounter.

Aside from that, I would recommend the gym for its facilities—but be mindful of how some people might behave.

Source: Google

★ 5

Could not recommend Patrick at the Filmore location more. I called a few gyms before joining and he’s the only who diligently followed up. 95% sure I wouldn’t have even come to Fitness SF had he not texted me back to check it out. 10/10 ask for Patrick if you’re thinking of joining!

Source: Google

★ 5

The Fillmore location of Fitness SF may not be the most glamorous of the locations in San Francisco, but IMO, it's the best facility overall. Firstly, it has a pool, which all SF swimmers know is a huge plus. This location attracts a wide variety of people of all different ages and fitness levels and everyone is welcome. The team here is awesome with top notch staff and trainers. Patrick always makes my day with his fun energy and support and my trainers, Sherriff and Valeri are skilled and know how to get results. The housekeeping team also does a great job which is so important in a great gym experience. I spend a lot of time at the gym as part of my wellness plan and to rehab several injuries- the experience at Fitness SF Fillmore very much helps to keep me motivated.

Source: Google

★ 5

Great gym and pool. So many nice people, including Patrick, Kayla and so many others.

Source: Google

★ 5

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★ 5

I like it there
They have pool and sauna
The staff are really nice
Especially kayla at the swimming pool

Source: Google

★ 5

My favorite gym and favorite location! Super clean and always up-to-date. Love the pool here and I swim there often. The staff are very friendly and helpful from Haifa at the front desk to the pool staff, and especially Kayla has been amazing and very accommodating.

I would highly recommend signing up to this pool.

Source: Google

★ 4

UPDATE: I am changing my review to four stars. Although the manager did not get back to me until I posted a 1 star review on both Google and Yelp, they have explained the situation and remediations/training for the employee who was dealing with me. Thanks!

--
Unfortunately, I had a very bad experience with one of the employees who was working there. When I first signed up for this establishment, it was very great. I was able to talk with one of the managers over there who agreed to let me leave my longboard in one of the offices since there's no space. I made sure to clear this up before signing a contract with them because this was critical as I used my longboard for travel.

What ended up happening is for several months, around four months, I calmly followed this procedure putting my longboard in the manager's office. Then all that changed when a new hire was made. Her name is Selena, and she is not fit for any customer facing roles. What happened next was an extreme sequence of disrespect.

I was in a rush and needed to use the gym just to shower. I went in like any other day, yet I had the extreme misfortune of having Selena as my greeter. As I got to scan in, she says, "Where are you putting that?". And I say, in the manager's office. She then tell me to wait so she can confirm within the fitness group chat to see if I'm allowed to do this. Now confirming itself really isn't that big of a problem. Maybe she wants to be very cautious that no one is breaching the office, or this was an odd request. Fair enough. Me and the manager who I signed with (Kevin Williams) had a handshake deal that I would be allowed to store my longboard in the manager's office which I've been doing for several months. I honestly do wish that she'd just let me put it in as usual, but that's okay. I took this as a favor from Kevin and an effort to make my experience better, which is why I loved this gym.

After this happened I told her I was in a big rush and she told me to wait by these couches. I asked her if there was an estimated time of when she can let me know and she said "no." I felt like I was a cattle who was forced to stay in some area and not allowed to know when I would be able to enter the gym or when i would be able to leave even though i am paying member. She then got on the phone and after waiting about five minutes (keep in mind I'm in a crazy rush) I go and ask her and she just puts a finger up and does not let me talk.

These are just actions I can describe on a review. If you viewed her face, demeanor, I thought I was talking to my worst enemy, someone who seemed like they hated me.

Have you ever faced a business where you really need something, and you are facing bureaucrat who seems like they hate their job, hates you, and has no interest in solving their problem? Yes, these are the types of experiences I imagine to have at the DMV, but not FitnessSF. What an embarrassment!

Given I could sense Selena had zero interest in solving my problem, and that I was being held like a cattle in the waiting area, my next goal was to find an adult who could help me instead. I am a business owner myself, and this is no way to treat customers.

Luckily, FitnessSF has some ability to hire some decent people, because I talked with one of the trainers and the managers. Guess what?

She solved the whole problem with three steps
1. Listened to what I needed ("I need to go in and take a shower, where can I keep my board")
2. Proposed a speedy solution ("Got you. Why don't you keep it in lost and found for now - we can help verify where to keep it later)."
3. Went on my way
This whole interaction was about 15 seconds, while the one with the nincompoop took 10 minutes of "I'm on the phone, don't talk to me", "wait over here", and "I said I'm busy".

It's sad how one bad apple can ruin the experience of an entire gym.

Source: Google

★ 5

This gym is great, it's fairly priced and I love this location. It's big so it never feels too crowded, they have great equipment, including massage chairs!
Patrick has been great ever since I signed up. He helped me get around the gym when I was on crutches and has become a friend who I enjoy seeing when I go to the gym.
Sherrif is a great personal trainer, especially if you have an injury or post surgery. He's patient but pushes me to improve and do more all the time. I've stuck with him way longer than I planned because he keeps me motivated and building better workout habits.
I recommend this gym and these 2 guys specifically!

Source: Google

★ 5

Patrick was super helpful showing my around the gym and getting me set up with my membership! It’s a great gym!

Source: Google

★ 1

My car was stolen in the parking garage that has the swinging arm gates. It was tracked to hayward and used in hit in runs and set on fire. 0/5 atmosphere, 5/5 gym tho

Source: Google

★ 5

This gym location is very unique. It has lots of equipment and amenities. The pool is definitely a major plus. I enjoyed my swimming classes.

Source: Google

★ 1

Dirty and stinks of old sweat in the TRX area. Poorly ventilated. Likely to give you a skin rash. Cannot recommend.

Source: Google

★ 5

Love this location! Great spacious gym, good vibes and love the recovery area.

Source: Google

★ 4

Love the gym, great staff and amenities. Clean and ran by nice people. One thing I cant wrap my head around is the new infrared sauna in the men's locker room. It should be considerably hotter than 140 degrees and the light should be dimmed. Most guys do not prefer to use it as it isnt hot enough and the lighting is uncomfortable. I feel it was an investment used to account for the larger crowds that gather in the original sauna, but in the end does not help.

Source: Google

★ 1

I’m giving this gym one star, which could’ve easily been a five-star review.

The gym itself is very nice, with excellent equipment and great amenities like regular saunas, infrared saunas, an indoor pool, a cold plunge, and a jacuzzi. However, the huge issue is the behavior of some members.

There are many people who stare inappropriately and persistently while you’re working out, CHANGING, or even in the saunas. Unfortunately, this wasn’t an isolated incident—it happened to me regularly. And for context, I’m a man. Normally, I don’t care if someone stares at me, but at this gym, it’s excessive and extremely uncomfortable.

I’ve always trained at the Transbay location, where I’ve noticed a much better environment. Many of my female friends have also switched to Transbay for the same reasons—they had worse experiences than me at the Fillmore location.

Source: Google

★ 5

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★ 5

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★ 3

Make sure to only go when there’s no one there. They have very limited machines and you will spend more time waiting around than working out

Source: Google

★ 4

One of the best swimming pools there is in the city🤩🙌🏻👍🏻

Source: Google

★ 1

i got a membership and then had a major life event and had to move out of san francisco, so I cancelled my membership (in JUNE). Fast forward 6 months later and i am being charged STILL for a membership i DO NOT have. don’t give your card info to this place.

Source: Google

★ 5

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★ 5

Awesome gym but watch out for this guy. He screamed at me for no reason. He should be banned.

Source: Google

★ 1

misleading information online. wasted my time.

Source: Google

★ 5

Really good gym. And nice staff. I just wish they had a San Mateo county location as well

Source: Google

★ 5

Fit fam - they have the hammer strength leg press, belt squat, and glute ham. The only other gym besides soma to have these, probably in the whole city. The gym gets really crowded, and people don’t have the best gym etiquette (no working in). But it’s totally worth it for this equipment

Source: Google

★ 4

Very good place to exercise

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★ 5

Lovely gym! The front desk guy is so sweet his name is STEVEN he's always working at 6am. Rarely broken machines. Could use more calf machines tho

Source: Google

★ 4

Not the best one, but it has a lot of equipment. It is in a building which feels like it is underground so not many windows and a lot of “rooms” so feels a bit like a maze. They have the pool and sauna which is great. I like when gyms have windows and you can see natural light and feel open. This one does not have a lot of windows and not very open. I prefer the other ones! Ill be back here to swim though. I went on a Sunday morning for a gym session - it was super busy!

Source: Google

★ 5

Staying in San Francisco for a week, I realized that my hotel gym wasn’t quite enough to meet my needs. Fortunately, it was incredibly straightforward to sign up for a 7-day pass to all Fitness SF locations.

The gym is well-equipped and has a clean and organized atmosphere. All members took hygiene seriously, and I noticed everyone wiping down equipment after use. The men’s locker room was clean, tidy and has a dry (Finnish) sauna. Lockers don’t need padlocks and are easily setup

I want to express my gratitude to Patrick for making the signup process so easy and friendly and Sarah for providing me with a tour of the gym. Their assistance was greatly appreciated. I can’t wait train again at Fitness SF

Source: Google

★ 5

Great gym! Peak hours are busy, but if you don't go right after work this is the best gym in the area. Staff is nice - Kayla recognizes me when I sign in for the pool - it's very sweet.

Source: Google

★ 1

Asked to store my bicycle while I do a quick workout because I didn’t have a lock and they said “there’s no space” lol. There’s plenty of space at the gym. I’m obviously frustrated because I cycled for an hour to get here. But putting feelings aside, the lack of empathy in their communication was the especially disappointing part.

Time to check out some other gyms

Source: Google

★ 5

Update:
The Fillmore fitness SF just keeps getting better. Since I wrote this review they've updated the women's locker room including the lockers, showers, and lighting in the sauna. New machines have been added (including the glute drive machine I had wished for!) and space has been expanded in the gym itself! I love being a member here. Even the yoga classes offered now on Fridays have been excellent!

I’ve been working out here since October 2021 and have had a great experience so far. I don’t have a problem waiting to use any equipment. They have tons of power racks which is awesome. I wish they would add a hip thrust machine like Nautilus glute drive.
The locker rooms are clean (there is a vague scent of feces constantly lingering in some parts of the locker room, and the glass on some of the showers needs to be cleaned/replaced)… but they are overall pleasant to use. I haven’t tried to pool yet but it looks comfortable and clean!

Source: Google

★ 5

Source: Google

★ 1

The gym is fine, but some of the front desk staff are awful. At least specifically Lion and Sara.
I have leg injuries so the only exercise I can do is swimming rehab.
I showed up before 11:30 and was told the lanes were full, even though one was open. They told me I couldn't sign up until 11:45 for the 12 spot and theres only one left. I told them I'd wait.
I waited by the desk and approached it at 11:42 and Lion told me he gave it away. When I asked how he could give it to someone else before 11:45 but not me he just laughed and said he didn't want to give it away but he did.
When I explained my situation he just continued laughing and said I could come back and try for a later swim time, which I couldn't make because it would be an hour of waiting before even getting in the pool.

The level of disrespect to do that, waste my time , and then just sit there and continuously laugh in my face like he made a silly joke is next level.

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★ 1

I've been going to this gym since the 1990's, paying dues religiously since (probably $20k in total) over 3 ownerships. FitnessSF has really brought the club downhill. The showers are always broken. The swim suit spinner is always broken. The shower outside pool used to be warm, now cold. They removed carpets from the dressing rooms. They replaced the normal towels with tiny dishtowel size ones, which they also don't clean as well. They don't provide towels in the locker rooms, so they will only give you 2 at the front desk. If you forget, or need one after undressing or in swim suit, you have to parade through the entire gym to the front desk to get another towel.

To top it off, they just increased dues by 17% and when I wrote to inquire about the increase, they cancelled my membership with no further interaction or confirmation from me. Their Dir of Operations, Don Dickerson, appears to have had a real negative impact on the club (apparently, just short term view on numbers).

Check out the alternatives like USF Koret for awesome pool, and even public pools like Rossi or Sava pools.

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★ 5

I love this gym. I can bring my two duffle bags and get lots of attention from all the sketchy guys with 1997 Honda accords.

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★ 5

Fitness SF Fillmore is hands down my favorite gym in the city! I recently set up a company account here, and I have to give a special shout-out to Dara, who made the whole process seamless and enjoyable. She was an absolute delight to work with — super organized, friendly, and passionate about fitness. Dara took the time to personally meet with each of our employees who signed up, gave us a tour, and made sure everyone felt welcome. Her enthusiasm for working out is contagious!

The Fillmore location has everything you could need: a pool, deadlift rooms, a sauna (my personal favorite), and incredibly friendly staff. The gym is always clean, and each Fitness SF location offers something unique, but Fillmore really stands out. If you’re thinking about signing up, I highly recommend asking for Dara. She’s a gem!

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★ 5

The general manager Michael is numero uno

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★ 5

Flexible membership, kind staff and many amenities

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★ 4

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★ 4

LOVE the swimming pool! However I really really hope they have AC in the running room, it's SO warm in summer, I feel sick smelling people's sweat……

Please, have better AC and venting system!! That would be great!!

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★ 5

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★ 5

Great gym- decent pool, great use of space, large cardio room, and the new cold plunge is amazing.

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★ 5

My experience at this gym has been very good and I am really happy the trainers are also excellent In regards to helping you reach your goals! Thank you coach Steve for your training sessions.

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★ 5

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★ 5

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★ 5

My favorite swimming pool, super clean, organized and fun to swim there on a daily basis.

The staff are super friendly.

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★ 1

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★ 5

Michael Crate is one of the greatest GMs of all time I remember I punched a bag so hard it broke and did not have to pay for it. For that I am grateful. He is a wonderful human being and class act to be around this is the best location because it is convenient for me and has all the right equipment to prosper.

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★ 5

Great 25 yard pool, adjacent hot tub. Gym facility is tight, clients are nice, staff is super helpful and courteous

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★ 5

Has swimming pool, sauna, towel service, and a good place to workout! The people were good as well, everyone was nice and friendly.

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★ 4

Gym is good, but surrounding are not the best. My bike tires got stolen parked in front of the gym.

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★ 2

Equipment sometimes takes months to be fixed and there is no replacement provided.

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★ 5

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★ 2

I have never dealt with a more annoying and dysfunctional email newsletter system in my life. The gym was fine, the only reason I didn't go to 1 star.

I promise I am tech literate. I have pressed unsubscribe so many times and emailed additional addresses there to ensure I am removed to no success. This seems like some sort of sick joke. I still get emails at least once every few months despite ending my membership, requesting to end emails, etc and moving away to a different country 2 years ago.

Kevin Williams, you are on my bad list...haha

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★ 5

BIG MUSCLES RAAAAH - I like 🤗

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★ 5

Great facility and great staff. I’ve been going for several months now and plan to continue. Steven in particular is really great - professional, positive and always helpful - helped me find a lost item the other day.

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★ 5

One of the better gyms I've been a member of in CA. The staff are all super nice. Ask for Patrick.

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★ 1

This is more about the etiquette of gym goers but wish the rules were more enforced there’s always older women taking phone calls in the locker room, using phones in the sauna to watch videos on max volume, and also blocking the door to the sauna by laying on the floor with their junk. Really considering finding a different gym that can enforce these rules better

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★ 5

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★ 5

5 stars! I was really excited to try the swimming pool but didn’t know exactly how to sign up so I asked the front desk girl if she could help! Sooin was really friendly and explained to me exactly how the signups for the pools work and walked me through it! Heads up! You need to bring your own swim cap or you can buy one at the front desk!
Thanks Sooin!

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★ 5

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★ 4

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★ 5

Honestly, it’s the best gym I’ve ever had the pleasure of joining. Up-to-date equipment and plenty of it—so you rarely have to wait—great staff, pool and hottub, and beautiful locker rooms. What more could you want?

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★ 1

stupid receptionist just talked to someone while I was scanning the QR code to enter, at 7:58, and the gym closes at 8, and didn’t say anything, as sitting and talking to someone is not enough to warn the guest. that they close in 2 minutes, after I changed my clothes, I was forced to change back. thank you, good service

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★ 4

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★ 3

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★ 5

Great gym! Free parking, Sauna, pool, Jacuzzi, cold plunge tub, and great machines and equipments overall.

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★ 1

Patrick is a wildly unprofessional person. Weird he argues with patrons. Patrick has attacked me and berated me multiple times and makes me feel unsafe. Dara, Julia, Ashley and Kevin are fantastic. Keep the good workers they make all the difference! Get rid of the problem workers they ruin everything for everyone.

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★ 4

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★ 5

Love this place! There are plenty of weights (with separate rooms for the super heavy, big weights), plenty of cardio machines, plenty of strength machines, a pool (which I have not used), a spacious hot tub (which I've treated myself to a few times), nice showers with separate stalls, towel service, friendly staff, filtered water ... what's not to like?

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★ 5

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★ 5

Excelente academia, banheiros tem toalhas, sabonete, shampoo e condicionar .

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★ 5

Really great gym. Kind staff, they keep it cleaner than many gyms, lap pool, cold plunge, hot tub, sauna, 9x olympic platforms... Yeah there are the old guys who don’t actually workout and use the sauna as a day spa, one in particular is especially curmudgeonly and can give you a hard time, but that’s life, it’s still SF. Amazing that a gym this comprehensive exists in SF at all.

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★ 5

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★ 1

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★ 4

Solid gym, has everything you need. Well-maintained & sturdy equipment.

Feels a bit closed-off & lacks good natural sunlight. Lower ceilings, crowded sometimes - but solid gym.

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★ 5

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★ 1

Sucks worst gym of the sf fitness

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★ 2

First of all, let me say that the staff is incredible. Really great, knowledgeable, and down to earth. This review is for the gym membership, itself. The gym is going through needed renovations which has left the women’s locker room unusable for more than a month now. Locker rooms (including a bathroom) are a pretty necessary part of using a gym. As a result, I can’t actually go to the gym and they refuse to credit my account. Also note that if you decide to leave, any training packages cannot be refunded. HOWEVER, NONE OF THIS MONEY GOES TO THE INSTRUCTORS.

Prices keep going up, while services go down. Not worth it.

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★ 1

I had an awful experience with the general manager here.

I'm a member at the Fillmore location and was a member in Oakland previously. So I've long been a customer of Fitness SF (several years in fact).

The Fillmore location is currently closed due to some plumming issue for a full week. I asked if there was going to be any kind of a rebate or partial refund since I still payed for the full month but I don't have access to the thing I am paying for.

The general manager at the Fillmore location was incredibly condescending and said that there will not be any sort of rebate because I still have access to the other branches.

He then said it was like I was asking them to pay me every time I choose not to go to the gym. Which is plainly absurd because they are not providing the one thing I am paying them to provide.

When I said that all I was asking was to be treated fairly, he said that I should treat them fairly becuase the plumming issue isn't "their fault". But the fact that they are selling me access to their gym means that delivering that access is their responsibility, regardless of whatever caused problems with their plumming.

When I pressed that this seemed unfair for me to have to pay for a full month but not get a full month of access, he said "so you want to cancel your membership? It sounds like you're saying you want to cancel." Which seemed to be his way of saying "deal with it or cancel."

I don't know how you can run a business and treat your customers like this. It's not a good look.

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★ 4

great gym! not as nice or large the transbay one but has plenty of machines and a nice pool. a little warm and the fans are a bit annoying. instructors are great!

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★ 5

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★ 5

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★ 5

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★ 1

I have the right to try. kevin williams took that right away from me. Even though I showed proof of address, he did not accept it. He said he would accept it if I gave him 30 dollars. He asks for money before even seeing the inside. They are not reliable. Never go.

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★ 2

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★ 5

This is by far the best gym experience I’ve had in SF! I live closer to the Castro location but gladly drive the extra 10 minutes to come here! The newly remodeled locker rooms are beautiful and clean! Also the staff is awesome. The manager, I think his name is Michael, should get a raise! He took extra time out of his day to help set up one of their massage chairs for me! Above and beyond! 11/10 would recommend!

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★ 5

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★ 1

Bad experience with a trainer teaching a class kinda ruined this gym for me.

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★ 5

GREAT GYM with even GREATER STAFF!
When you visit this gym in the mornings, you will have the absolute pleasure to meet Steven Camozzi at the Front Desk.
Steven is friendly, attentive and no matter how early or busy, he is always very professional and ready to assist with anything you might need.
FitnessSF needs more people like Steven :)
Thank You
-Jet

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★ 1

Very rude staff. Been looking for swimming facilities. Visited and politely asked to stand two steps away from the reception desk to take a peek at the pool, was sternly refused and told that it needed to be approved by store manager. Will never sign up, do not recommend.

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★ 5

I love the pool! I'm pleased generally about the cleanliness and accessibility of the facilities. The only note on that front is this: There is an elevator but to access it you have to either come from the garage or have a key fob for the Fillmore apartment building.
The staff was very nice and once I had a tour from Crystal I felt confident about navigating and using the facilities. Gyms can be very intimidating but I think this worked out well for me so far. Crystal was fantastic!
I'm so glad there's a pool! And salt water at that! I am over the moon that I found a place that had a special price for Fillmore Apartment residents where I could continue the gains I've made in physical therapy. There's even several spaces with enough room for me to do my PT exercises and I even noticed some lighter hand weights. (I believe the lightest set I saw was 2.5 lbs.)
Did I mention membership includes access to the pool?
If you need a trainer, I recommend Billy!

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★ 2

Used to be better.
Annoyed with staffs vacuuming 90 mins before closing. The sound is very loud. Also, it's a tripping hazards.

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★ 5

It's a good spot; has a big Astro turf room for stretching, jump rope, heavy bag, etc, and a lot of cardio machines, plus a few dedicated rooms for squat racks, etc. As others have said, it's not spacious, but they did a good job of fitting equipment into the space provided. You can get a good work out here, and everybody is friendly. Plus they have massage chairs that are free. And, for the price I pay, I think it's a great value.

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★ 5

Best Fitness SF location in the city, hands down. Ample parking, even at 5pm on a weekday. Hot tub. Tons of machines. So much space.

I'll never go back to the Castro location...

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★ 5

Visited while in San Francisco on vacation. Great gym, well equipped with weighted, pool, cardio and all you need. $30 for the day pass.

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★ 5

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★ 1

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★ 5

Love this place

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★ 1

Can’t make pool reservations ahead of time so you may show up and need to wait an extra 40 minutes to get into the pool. It’s happened to me many times

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★ 1

The pool lane signup system is hellish. They insist on signing up for lanes 15 min before the session, but you have to walk in your swimsuit to the front desk to find out if there’s even availability. Half the time I come to swim I wait 45 min and then leave because nothing is available and their system is such that you have no predictability. You just have to come and waste your time. It’s unbelievable.

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★ 5

Great folks and great pool. Nice and clean.

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★ 1

One of the worst experiences at any gym I have ever had, and I will never return. The assistant manager, Kevin is one of the most unprofessional people ever had the displeasure of meeting! I’m am not a out of Town person and you know that by the SF address on my ID!

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★ 2

Gym would be great if they could figure out the issues with the HVAC. The heater is constantly on regardless if it’s already too warm. It constantly being packed throughout the day has made this problem worse and worse

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★ 1

Highly recommend to not join this gym. They involve in typical predatory practice of charging your money when you want your account frozen/cancelled. It's super easy to start a membership, but when you cancel, it's quite a hop, where you need to call customer service, get like 2 emails and what not.

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★ 5

Solid gym.
Pros: Spacious. Good pool. Plenty of squat racks. Sauna and clean locker room in general. Staff is helpful.
Cons: Some of the equipment is a bit old.

Rating 5 stars when factoring the price, it’s a good commercial gym.

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★ 5

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★ 5

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★ 5

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★ 4

Clean, quiet, and well maintained. Looks like they’d recently upgraded their lockers. Busy on the weekends.

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★ 5

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★ 5

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★ 4

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★ 4

I’ve been a member of Fitness SF for about six months and I go to this location 2-3x/week. For a mid-tier gym, it is pretty good. There is plenty of equipment, during peak hours you still are able to get access to your desired equipment and the amenities are relatively good. There are plenty of squat racks and a whole functional strength training area, in addition to traditional cardio and weightlifting equipment. On the amenities side, there are always plenty of towels, the locker room is nice, and we’ll equipped with a sauna and showers. They’re currently in the process of remodeling the locker rooms so they should be even better on the other side. While I don’t swim, it also has a pool, which seems relatively nice. My only complaint is the lack of a studio, which has led to few if any classes at this location. Overall I recommend this gym. My only hesitation giving it 5 stars is that this is not a luxury gym, and I have been to nicer, better apportioned mid-tier gyms.

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★ 5

Really great club. Convenient hours make it possible to get in that gym workout or lap swim when other local venues may be closed. Excellent staff, many thanks!

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★ 5

great place

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★ 5

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★ 5

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★ 1

If you guys wanna apply membership here remember THEY DONT REFUNDS your money back. They said will refunds my money if i dont like it ( membership 2 months ). Be careful guys

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★ 1

definitely won't recommend this place, my dad was robbed during workout, somebody broke into his locker and stole his wallet and other things.

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★ 5

Great gym. It has everything you could possible want including a swimming pool. The staff is polite and professional, the locker rooms are clean and taken care of. Other locations have classes as well, which is a huge plus.

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★ 3

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★ 2

Place is turning into a mess. Employees are decently nice besides the fact that they cannot solve any issue in house? Membership question? Email generic email. Login issues? Can’t fix it in house, have to email a generic email and you will never get a response - I’ve emailed 5 times. Now they’re asking members to bring their IDs as they can’t figure out their app issues - talked to the manager of a different location while he was working front desk. Who says it’s fair to ask every members to bring their IDs every single day because they can’t figure out their tech issues. Out of hand.

Facility: 3/5
Customer service: 3/5
Ability to solve issues: -5/5

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★ 5

This is a great gym lots of weights, cardio equipment, and even a pool! Love how clean everything is and that all the staff are super nice. Only feedback is to get more fresh air into the locker room and refresh the sauna (great amenity but it's kinda dingy)

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★ 5

This is one of the better Gyms in the city. Clean, attentive staff and great amenities like a super well maintained pool. Also the men's locker room boast a dry sauna.

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★ 3

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