★ 5

Took my first intro/orientation to Pilates class here and I’m so happy that it was such a welcoming, step-by-step class! Our instructor really gave personal attention to each of us, the environment was clean, and now I want to keep going! Highly recommend this especially if it’s your first class too.

Source: Google

★ 1

After many years of trying to do fair business with Five🌟Starr Pilates I am sad to note that this establishment has gone out of their way to be unkind and disrespectful to the disabled community .

I am a caregiver of an adult with different abilities and have worked really hard to attempt to keep my person engaged on a regular basis in physical activity. We had gone out of our way to participate in spin class(es) at Five🌟Starr. Please note that all the instructors we have experienced are AMAZING!!!! Tommy in particular is an outstanding teacher and pours his heart and soul into each class no matter the hour. He also has been very welcoming and patient with my Special Needs Adult. We will miss Tommy very much.

Management however...different story! I could site several different experiences throughout the years that I have felt slighted on behalf of my adult with different abilities but recently they have up there ante with greed and unethical business practices that have left us where we are today.

I caution anyone wanting to do business with this establishment to think twice. There are lots of great instructors around Long Beach and you might want to look for some because if you have an emergency or you're unable to attend class you could be charged as much as $45 each time a class is missed. The class doesn't even cost that much. So PLEASE do the math and make the decision. Just know you've been warned.

PART II: (After owner response)
There you have it ladies & gentleman. The professional interaction from the small studio owner. Lovely lady huh!?

I could very well enter into a pissing contest and WIN with this beastly human being though I’ll allow her words to show you better than I could ever tell you WHO SHE IS.

If that was an attempt at embarrassment you have hit another road block. There is no debt owed to this studio. No collecting needed nor necessary. The account belongs to my Special Needs person and it was charged $45 for a “late cancellation & NSF fee” that cleared his account when I transferred money to it.

There are others / plenty others that have endured the wrath of Starr. Just know I’m not at all afraid of the big bad wolf and will continue to have zero tolerance for such lowly behavior. I will always speak truth to injustice of all kinds. Happy to take this offline or we can continue your walk of shame on this format. You picked the right one today ma’am. I’ll make time!

Source: Google

★ 5

Intense Sympathique et propre!

Source: Google

★ 5

If you’re hesitant about trying out this studio, I hope this review steers you in the right direction. A few months ago I was in search of the “perfect” studio. One that has fair pricing, is less than a 10min drive, and has an intimate setting (8 reformers). Five Starr Pilates checked all these boxes but I was hesitant because of the negative reviews. Decided to give this studio a shot and well, I absolutely LOVE this studio! The instructors are extremely personable and always make sure to help correct your form. This studio is very inclusive and I’ve only been treated with kindness from fellow attendees.

Please take the negative reviews with a grain of salt. This studio has clear guidelines that really aren’t hard to follow. And honestly, I really love that this studio has an app, making it easy to look up, book, and cancel classes conveniently.

Source: Google

★ 1

I had a similar experience with Jennifer's review below. I booked online for their 2 weeks special as it near me, n I wanted to try them out as I recently moved to the area. Local is defined as belongings or inhabiting a particular area. A couple of hours later, I received a text stating it was canceled as the address I inputted is not a local one. I responded back, saying it's my mailing address and not my physical address in case they are mailing me anything. The response was that I was refunded the money I paid. I attempted to call and speak with someone with no response or even a text back. So, I went and booked again as I assumed my response was clarified. I attempted to book their orientation, but the system, for some reason, would not allow me. I again called and texted a couple of times to see if they could schedule me in or get some technical support, no response or pickup. So, I waited for the day of the orientation n when I showed up. I was informed that the class was canceled as no one signed up. I attempted to explain and get some support, but the staff seemed really unwelcome, unprofessional, and just quickly rushed me out. I had wanted to sign up purely cause it's really close to me (local) n overall the reviews are positive but based on their lack of professionalism, communication, and response, they are not interested in having customers. Regardless of whether it was Only $59, it was my first impression of your establishment n team. There are plenty of pilates in the sea. 🙂 I would not recommend this place. p.s. my text attempted was with Starr, the owner... 🤔

Source: Google

★ 1

A couple of their instructors are decent, however most are not. They give instructions without follow through, checking for body positions, or even paying attention. I would say this place is an accident waiting to happen. I am a certified Pilates as well as a certified spin instructor. I think I know what I’m talking about.
My last class there the instructor came in 15 minutes late. She had us do jump board, which is fine but she did not know that I knew how to do it. She never asked. And during that short 25 minute class (supposed to be 50 minutes) she actually had us doing things on the jump board that could seriously hurt someone’s back. When I messaged the owner, she gave me a short answer That I was at fault for not trying other instructors.
Would not recommend

Source: Google

★ 5

I love the instructors here at Five Starr Pilates. They are very professional and give a very good well rounded workout. The smaller class size is way better than being lost in a class of 20 people. I highly recommend coming here!!

Source: Google

★ 5

I’ve been a member at this studio for the past 2 years. I’ve taken classes with pretty much every instructor (pilates and cycling) and they are all great. I highly recommend!

Source: Google

★ 5

I have been a client at Five Starr for ten years and highly recommend! The instructors are well-trained, enthusiastic and reliable - it is not a revolving door like so many studios. With only 8 reformers, you get individualized cuing, modifications and adjustments as appropriate. We are so lucky to have such a great Stotts facility right in the neighborhood!

Source: Google

★ 5

Great, clean studio with excellent, attentive instructors. Challenging flows. Clear cueing. Friendly, professional staff. Supportive atmosphere. Highly recommend!

Source: Google

★ 5

I love Five Star Pilates! The instructors are great, the clients all become family, and the prices are reasonable. I attend three days a week and it does wonders for my back

Source: Google

★ 4

If you are looking for an amazing Pilates experience with a variety of great instructors then you have to come here. I started my journey about 3 months ago and I can feel as well as see the changes in my body. The classes are a perfect and the ice and water machine are an added Bonus. There is always a great deal or special running, so give this place a try.

Source: Google

★ 1

I bought a 60 dollar 2 week trial package at this studio near my work to see if this location would work out with my schedule and if it might be a good place for me to refer my clientele. The studio REQUIRES an orientation class BEFORE you are able to book any classes. I had to cancel my first try at the orientation class and so texted the owner the morning of, to which they responded basically, "ok, lets get you rescheduled." They did not at that time mention a 10 dollar cancellation fee would be charged to my cc on file. Apparently it is described in their waiver that is online, but they also HEAVILY EMPHASIZE the cancellation fee during the in person orientation, which I didn't attend until the following Friday evening. When I arrived for the orientation that Friday, the owner was unwelcoming and when I asked where I could place my things down at the beginning of his tour of the facility he let me know I could just wait and he would get around to it. The atmosphere is unaccommodating and the owner made snarky and petty comments throughout the tour about how the clients weren't careful and appreciative enough of the equipment. This place charges 200 a month for a membership and their attitude is as if they are doing you a favor. The next morning when I realized that they had charged me the cancellation fee for the previous Saturday, I texted the owner to see if they would refund since I hadn't even attended the orientation yet when I was charged. I was met with a scolding reply, much like has been mentioned in many reviews for this business. Its unfortunate, since I was hoping to be able to refer clientele to this business but it would compromise my integrity to send people here. This place took 70 dollars from me and all I got in return was a marketing pitch for their memberships, 15 mins of basic reformer movements and a large helping of disrespect. The lack of professionalism and sense of entitlement of the owner is remarkable! I hope that 70 dollars is more satisfying than the thousands the business could have had from my business and referrals

Source: Google

★ 5

Five Starr Pilates & Fitness offers quality Pilates and cycling classes in a super cute studio with positive vibes! It’s a neighborhood gem.

Source: Google

★ 5

I am really glad I found Five Starr. I normally don’t enjoy group fitness classes, but this place is special. Every instructor is motivating and encouraging (and never in that way that some gyms use where the instructor just yells and criticizes people). I try to go twice a week. I feel healthier and more balanced when I do!

Source: Google

★ 5

Instructors are awesome! Great workout schedules to fit our needs.

Source: Google

★ 1

Very disappointed that the owner uses sign language incorrectly on her FB page that also is connected with her business. Not cool and an insult to the deaf. I am a native signer and tried to help her with it but she just blocked me. Even less cool.

Source: Google

★ 5

It is hard to find a pilates studio that doesn't feel like a gym group class you are overpaying for. Trust me, I have been to many studios over the years and Five Starr is the heart of Long Beach. The instructors all have different styles but are always willing to help, modify for injuries, articulate movements, and are keen on their kinesthetics! After my car accident impacted me financially as well as physically, they worked with me and that means the world to me.

If you're looking for a good reformer pilates studio, look no further!

Source: Google

★ 5

Source: Google

★ 5

Very nice gym. Clean and staff friendly.

Source: Google

★ 1

DO NOT GO TO THIS PLACE!!! The owner is terrible and needs to take a customer service 101 course. My daughter accidentally registered herself twice for their $59 dollar unlimited 2-week trial and I asked her to refund my card to avoid an overdraft fee. She refused stating their no refund policy. When I tried to reason with her twice and said I will report it as fraudulent charges, she went on a rampage over text. I tried to call and discuss reasonably rather than texting but to no avail. The class overall does not do real Pilates either. It was a waste of time.

It is obvious that this lady is not in the right mind to run a business in the community, through her erratic response below. So unfortunate to all those who would come in contact with this deranged person. Now, I fear for my teenager’s safety.

Again, I would not recommend this studio. Participate at your own risk. Many more studios in Long Beach that are qualified and teach Pilates at its true form....rather than just “laying” at Five Starr Pilates beds.

Source: Google

★ 5

Starr has awesome set up for outdoor cycling classes. Temperature checked before class and must wear your mask when walking around. Every class with Dara has great energy. Love this place!!!

Source: Google

★ 5

Great to be back in spin class. Feel safe , all outdoors, bikes 6 feet apart, and masks on when not spinning. This is a Herculean effort on Starrs part to set up bikes and reformers twice a day for morning and evening classes. 👏
Thank you for putting safety first and helping us stay healthy.😍

Source: Google

★ 5

Absolutely Fantastic workouts!!!

Source: Google

★ 5

I've been taking cycling classes at Five Starr for 5 years. I bought a Groupon to check it out and I'm so glad that I did. My first class was taught by Richard who told us outright that he was a cyclist and not a spin instructor. He showed me how to properly set up the bike and the appropriate way to mount and dismount the bike. After his class I was hooked.

I've tried other cycling studios over the years but I really love the Keiser bikes at Five Starr. The small class sizes and family atmosphere are appealing. The instructors provide an intense, challenging workout. Dara is #bodygoals and Beatrice is my #fitspiration. I wouldn't have been able to maintain my 35 lb weight loss all these years if I didn't take their classes. Take advantage of the deals and specials. Personal training is also offered. Taking classes at Five Starr will definitely improve your body and fitness.

Source: Google

★ 5

I absolutely love the atmosphere at Five Starr! The place is so clean, the instructors are super friendly, and the classes are awesome. Both pilates and cycling are amazing workouts.

Source: Google

★ 5

I have been attending classes at Five Starr Pilates and Fitness for about two years and this was the best thing I ever could have found for myself! I have degenerative arthritis in my neck, so circuit workouts, crossfit or other high impact workouts would cause pain and eventually really bad migraines so working out was not really an option. After attending my first class at Five Starr, I fell in love. I was able to workout, feel the results and not end up with a migraine. This is an overall workout and the instructors are incredible too. The instructor always ask of there are injuries and always offer a lower impact option for those with injuries. I feel the results of the workout immediately and this is a great solution for those with injuries, arthritis or other ailments!

Source: Google

★ 5

I was hooked the first time I walked into Five Starr. Beautiful,clean and a great vibe.Starr and her staff are helpful ,and as a newbie they were patient as I got the hang of scheduling the equipment etc. I enjoy all the staff and love all their personalities . I have referred 2 people so far and they also love the facility . Thanks for this great new adventure.

Source: Google

★ 5

Five Starr Pilates and Fitness is a gem in Long Beach. Every time I go, the staff is so positive and knowledgeable, and the studio is always bright and clean. Starr is an amazing female entrepreneur who supports her community. Pilates makes me feel stronger and more aligned every time I go. So glad I have them in my neighborhood!

Source: Google

★ 5

I started cycling at Five Starr when I developed plantar fasciitis. I was a bit afraid of it but the Five Starr instructors are terrific. I love cycling now and it is a regular part of my routine. My overall endurance has improved so much! I also do occasional Pilates there, which is terrific for toning and strength. Five Starr makes it easy and fun.

Source: Google

★ 5

the best place hands down for pilates in long beach, the instructors are all great very knowledgeable. the studio décor is very calming #yelpelite....

Source: Google

★ 5

This studio is welcoming, clean, and organized! There are a variety of classes and instructors as well as private sessions. I started pilates to help heal a prior back injury. The fact that it has changed my quality of life by lessening my pain is enough to keep me coming back, but the friendly faces also help!
Using the app for class sign up is convenient and an easy way to keep my schedule organized. It is also a time saver since I only need to show up to class a few minutes before the start time (no lines)!
Thank you everyone at Five Starr Pilates for helping me to heal both inside and out!

Source: Google

★ 5

I really have enjoyed all my workouts here. This boutique gym is very clean and welcoming. All the instructors have been motivational and always encourage to have the best workout.

Source: Google

★ 5

Source: Google

★ 5

I love my experience so far. I've tried the Reformer Pilates and the Cycling class and the instructors do a great job at varying the workouts so it doesn't feel boring or the same as the last class I took.

Source: Google

★ 5

All the instructors are so positive and encouraging. Love my workouts!!

Source: Google

★ 5

This is my first time taking pilates. Ive taken classes with demetrious and brenda. Both excellent and challenging teachers. Five starr is clean, professional and the classes are small group of people. I like that it small and intimate, the teachers can help you and make sure youre doing everything safely. Also everyone attending the classes are really nice so thats always a plus too.

Source: Google

★ 5

Started cycling about 3 weeks ago .. I love it ! Everything about this studio is amazing from the owner to the instructors . I've had 3 different instructors all with have been motivating and friendly and welcoming .. Plus the work out is good .. I always leave feeling more energized and motivated then when I arrived !!!

Source: Google

★ 5

I've been cycling at this studio since April and I would recommend it for anyone that suffers from chronic back pain. It's also the best way to add definition to your legs!

Source: Google

★ 4

Great place to attend a spin class, the staff is very friendly and knowledgeable. The classes are very clean. I have taken several spin classes and enjoyed each one. Beatrice, Tommy and Sarah are awesome!!!👍🏾👍🏾

Source: Google

★ 5

The instructors at Five Starr care about my fitness goals. I am grateful for them!

Source: Google

★ 5

Wonderful place to workout.
Having a fun exsperience in Pilates.
Great instructors and friendly staff.

Source: Google

★ 5

Source: Google

★ 5

So happy to have this studio in the neighborhood! Excellent staff and challenging classes. The facility is really nice and kept very clean. Classes are small enough that you get one on one attention when you need extra guidance. Highly recommend!

Source: Google

★ 5

Spin Addiction! This could be the best workout EVER! 60 minutes of spin is a cardio blockbuster. Toss out that treadmill and the clothes lying all over the controls! Get going.

I started "spinning" in May of this year, thinking it would be something I would try to work into exercising. I had been minimally active for year and thought it would be an easy way to get some exercise. Six months later, I have an unlimited spin membership and have my eye on Pilates. I highly recommend the studio because it has consistently great instructors, clean, and the instructors really help you meet your goals. It is also welcoming without being overwhelming.

A previous review mentioned something about the cancellation policy. I like it because it keeps me honest. I don't want to pay it so I show up for class! Even when I think I would rather sit on the couch. Paying to not attend covers the cost of the instructors and the space that someone else could have used. Give it a try. Today. Love yourself. Give it a month. You will be amazed.

Source: Google

★ 5

Source: Google

★ 5

Great place to workout. Awesome bikes and very knowledgeable staff. You can trust your fitness to this crew!

Source: Google

★ 4

I love all the classes here! If I had one criticism it would be the cancellation requirements. Twelve hours is a long time especially if your class is at 0545. Also 30 days notice to cancel cycling when you are on a month-to-month basically means you're up for 2 months right off the bat. Two weeks is customary when you leave a job!!! Other than that, this place is awesome. I have sent lots of my friends here

Source: Google

★ 5

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★ 4

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★ 5

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★ 5

Top notch in every respect. All new, top-of-the-line spin bikes and Pilates reformers. Very clean. The trainers are highly skilled. I really appreciate having this facility in our neighborhood!

Source: Google

★ 5

I have been taking the group Pilates classes for a few months now and I love them! I just took my first cycling class and that was great too! Starr is a wonderful host and has created a beautiful space where you can work hard and feel great!

Source: Google

★ 5

I never tried pilates or cycling and I love them both! This place has decent prices compared to other studios and I just LOVE that I can book and reserve my space in class and not have to show up and wait in lines at the gym. I am a CPA and this is a busy time of year for me, so I appreciate the convenience and thought these owners put into this studio. Super personable staff and good classes!

Source: Google

★ 5

What a surprise this studio is! The classes are great and the studio is so beautiful! It is clean and brand new. I love it. I have to try a cycling class. They have bikes I have never seen. Take a tour, you won't be disappointed. HM

Source: Google

★ 5

Brand new! Lots of classes! Five Star equipment!

Source: Google