★ 1

The hot tub has been closed for many weeks, and no work is being done to open it for member’s use! Today a gym employee said it won’t be open until January of 2026. This is absolutely absurd to take months to repair/fix a hot tub! The manager of the gym should take immediate action to open the hot tub!

Source: Google

★ 5

Sam’s a great guy helped me out with everything I needed to get started.

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★ 5

Sam provided amazing customer service and left satisfied. If you need anything regarding assistance in this location go to Sam he will get you right.

Source: Google

★ 1

The staff is unhelpful, I went to cancel my membership and was charged for cancelling without any notice or explanation

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★ 1

I don't know why all of the LA FITNESS gyms are so horrible. I've been to most in the SGV. It doesn't deserve one star, it deserves a ZERO. The aquatic center at all of them are disgusting! Jacuzzi has brown foam, women's locker room omg, just a nightmare.

It just seems that most of these are unacceptable in the SGV. LA FITNESS, you need to get it together. Good luck.

Source: Google

★ 1

I had a nice workout but my experience was marred by another member who was blasting music on his phone in the sauna. I politely asked him to turn his music down. This somehow lead him onto a ballistic rampage for a few minutes, and ended with him threatening me with my life.

This is shocking behavior. Members shouldn’t be allowed to play loud music in saunas to begin with, but going on threaten to murder over a reasonable request is lunacy.

The staff was kind and made an incident report. I hope management take this incident seriously to avoid it happening to other members in the future

I won’t be returning to this facility

Source: Google

★ 2

Way packed. Most weights and machines are unavailable.

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★ 5

Hey I walked into the gym and didn’t have my ID and I met Sina, he was an amazing help and glad I met him at the gym today.
Thanks Sina.

Source: Google

★ 5

I go as a guest to both LA Fitness centers in El Monte and Arcadia. Love both places.

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★ 1

I called for prices, after a little back and forth about the options with sales staff Sanji or Sam (he wasn't clear with his name). Adter the average sales tactics about the quality of a Mercedes vs a Kia (lol) to justify the price. Either I asked too many questions or he didn't like my questions because he abruptly tried to hangup on me mid sentence. REALLY rude in my opinion, make your own.
.

Source: Google

★ 1

To ownership: you’re losing more money enabling a ridiculously poor staffing situation than doing better vetting and rehiring. Bring people in from other locations, and find better management/staff for this place. It’s your number one priority for this location unless you’ve given up on it entirely. Don’t count on staff to give you answers, go directly to clients with surveys, open calls for reviews, and recurring inquiries. You currently rely on people who lack basic empathy and professionalism, and it’s a huge turn-off for people. Your investments are wasted here until the toxic staffing situation is fixed.

Source: Google

★ 5

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★ 5

They just clean the Restrooms

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★ 5

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★ 1

This was one of the most disgusting LA gyms I’ve ever been to. The bathrooms were utterly filthy. The power went out twice and the equipments were very disappointing. They need major upgrade and fixing.

Source: Google

★ 1

My family and I had an extremely disappointing experience at the LA Fitness in Arcadia, specifically with the so-called manager, Sam C. We had a simple question about the guest pass rules under the family membership plan, but instead of helping, Sam was rude, dismissive, and openly said he “didn’t feel like helping.” He even made a condescending remark to my mom: “I don’t really feel like helping you anymore.”

My mom, who has been a loyal guest at this gym for over a decade, stepped in to calmly address the situation, but Sam continued to deflect and refused to properly answer or resolve anything. No other staff member or manager offered assistance, which was equally disappointing.

As a 'manager', Sam should be setting a positive example for his employees, customers, and potential new members. Instead, he chose not to help, dismissing us and in the process losing multiple customers for the future. He sounded and acted entitled due to his position/title, and it is extremely disappointing to see how he would act and treat other prospective clients.

Our experience at this location isn’t uncommon, as many others online have reported similar problems, showing this is a recurring issue with poor management and customer service.

As long-time supporters and clients of LA Fitness, we are extremely let down. This location needs urgent improvement in customer service, accountability, and leadership.

Source: Google

★ 4

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★ 1

The sales team’s attitudes are absolutely terrible. I politely inquired some information about membership but got very negative responses and said I was interfering with their staff members. I guess they just don’t care about anything except the “questions” they can make commissions off. Terrible, stay away from this gym’s sales team.

Source: Google

★ 5

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★ 5

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★ 1

My monthly payment was mistakenly charged more than others. And no one helps me fix it in LA Fitness Acadia location.

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★ 1

I was going to be a new customer with my spouse but a man called Sam, bald with tattoo, who is a sales man there talked to us so rude for no reason that we decided to join to another club.

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★ 1

Got a guest pass from a friend and the front desk told me to I had to talk to a manger, which i did. And he was a bald tattooed manager and he asked me if i’m going to make a membership. I said no maybe next time and he told me to never come back if i’m not going to make a membership. Overall, just really unfriendly and rude

Source: Google

★ 5

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★ 5

Sam from LA fitness was extremely helpful, personable and professional. His customer service is the reason I’ll be back to sign up with a membership

Source: Google

★ 1

First I noticed the person I’m doing this review on already has so many complaints and I DO NOT UNDERSTAND how he’s even allowed to still be working at this gym or any gym with the amount of complaints and harassment he has on him already. This gym was my favorite gym to go to at first because it’s one of the gyms that’s clean and has updated equipment compared to others that I’ve been to. Today September 1, 2025, at your Arcadia location I experienced the most unexpected form of harassment.
As a longtime guest of LA Fitness, I brought my husband and a male friend to work out with me. My friend was visiting this location for the first time. During our session, we were simply encouraging one another and sharing exercise tips, as friends often do. However, we were approached by two staff members—Adam and Sam—who accused us of conducting unauthorized personal training. Their assumption was not only incorrect, but it was delivered in a way that felt accusatory, confrontational, and targeted.
After our workout, we made a genuine effort to be cordial and talk through the misunderstanding to see what we could have done better, so we approached the front desk girl in hopes of resolving the issue respectfully. We asked her if we could speak to someone and then Sam walked over to us towards the front check in desk ask what we want instead of saying how he could help us. My husband, who was a guest, tried to address the situation calmly. Sam refused to speak with him, dismissing his concerns entirely. When I stepped in to confront the situation as a longtime guest, Sam continued to deflect and refused to hear anyone out—regardless of whether we were guests or members. His remark to my husband, “Why are you coming to someone’s house and complaining about this,” was condescending and inappropriate, and it reinforced a hostile tone that had already been set.

What’s also most disappointing is that this was my friend’s first experience at LA Fitness—and instead of feeling welcomed, he was left with a negative impression of your facility. I believe this incident reflects a failure to follow proper protocol and a lack of professionalism in handling guest concerns.
I respectfully request that this matter be reviewed and addressed. Specifically, I would appreciate:
• Clarification on your policies regarding member interaction and staff conduct
• Assurance that guests and longtime visitors will be treated with respect and fairness
• A formal apology for the way we were treated
I hope LA Fitness values its community and takes this opportunity to reinforce a culture of inclusivity and professionalism.

Source: Google

★ 4

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★ 2

Just like many people have complained, the problem is with rude and unwelcoming staff members compared to staff members from a different gym. I don't think the problem is just with one staff member; I would say, it is with multiple staff members.
The cleanliness and equipment are also nothing to boast about here at LA Fitness Arcadia since the newer gyms will easily outclass this gym for cheaper subscription fee.
It is a lot less crowded compared to other gyms though, so I gave this one two stars. I wonder why.

Source: Google

★ 3

WiFi is bad.

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★ 1

That general manager was rude and aggresive, AVOID THIS PLACE AT ALL COST, THERE ARE BETTER OPTIONS. if you want a basketball court, or swimming pool you can go to 24 hour fitness.

Source: Google

★ 5

Love this place. People wrking there very helpful

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★ 5

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★ 1

Tiffany is an extremely unprofessional and rude saleswoman who promised me a 2 week guest pass for up to 4 people when i first signed up. Then when i try to bring in my brother today, she claims oh that guest pass has expired because i didn’t give her names on the people i wanted to bring the same day i signed up??? So she straight up lies and accuses me of trying to sneak in my brother for free in a smug tone when i was simply explaining that she had given me a temporary guess pass for up to 4 people when i signed up. Considering I’ve befriended some of the other friendly staff here, Tiffany is really ruining the workout experience for a lot of people in this gym with her attitude and entitlement

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

I recently experienced the worst customer service at this gym. Despite using a family pass that clearly allows two people entry for an entire year without issue, a staff member abruptly confronted me in a loud tone, insisting I wasn’t allowed in. I understand the policy, but rather than simply explain it, she accused me of running away from staff after entering and even had her manager threaten to cancel our membership. On top of that, the facility has a strong, unpleasant odor.

Source: Google

★ 5

I just wanted to take a moment to shout out Sam and Tiffany for making my gym experience top-notch. From the moment my husband and I walked in, they were welcoming, positive, and professional. You both create an atmosphere that feels motivating and inclusive, and it makes a huge difference!
Keep being amazing!

Source: Google

★ 4

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★ 5

Really nice gym and friendly people

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★ 5

Lots of strength training & cardio equipment, convenient location, and good hours. One of the managers (I think Sam?) got me a guest pass in 5 minutes, and I was able to keep up my workout routine while traveling.

This gym stays busy until 8ish on week nights, but isn't that bad if you're willing to adapt your work out.

Source: Google

★ 4

The gym is good a lot of parking outside. The bathroom is clean and staff is nice to only disadvantage. Is that because it is in the basement there is not a lot of service.

Source: Google

★ 5

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★ 1

There is a group of Asian personal trainers there, acting like they own the gym. They are rude, unprofessional, and boss other customers around, creating a toxic environment. I am looking for another gym.

Source: Google

★ 3

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★ 3

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★ 1

I tried a free trial at this gym and was really disappointed. Most of the weights are on the lower floor and the ventilation is awful, so the smell of sweat lingers in the whole area. And the machines are old. One of the leg extension machines has tape keeping it together, and some of the hip machines won't even allow you to do a full rep. This gym charges more monthly than my current gym, but my current gym is bigger, has more room, and it doesn't have ventilation issues and old, broken equipment with tape over it.

Source: Google

★ 1

Horrible customer service

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★ 5

謝々

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★ 5

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★ 5

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★ 2

Tiffany was rude and inflexible and made it so I will never purchase a membership here :) No wonder there are so many bad reviews of her specifically.

Source: Google

★ 5

LA Fitness in Arcadia is truly an exceptional gym! The facility is always spotless, well-maintained, and provides a great environment for workouts. The staff goes above and beyond to make sure members have the best experience possible.

Francesca is an outstanding manager—always professional, friendly, and dedicated to keeping everything running smoothly. Her leadership is evident in how well the gym is managed. The entire team, including James, Sam, Adam, Marta, Natalie, Melissa, Denise, Debbie, Tan, and the rest of the staff, create a welcoming and positive atmosphere every- day.

If you’re looking for a gym with excellent management, a hardworking team, and a clean, well-organized space, LA Fitness in Arcadia is the best choice! Highly recommend!

Source: Google

★ 5

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★ 5

Ordenado, limpio, buen ambiente.

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★ 5

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★ 3

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★ 1

I had an extremely unpleasant experience at this gym, primarily due to the conduct of the manager, Francesca, a middle-aged woman. After misplacing an item during my visit, I approached her for assistance in reviewing the security footage. Not only did she refuse to help, but she also blamed me for not keeping track of my belongings, treating me with a disdainful look throughout the interaction. When I inquired about the role of the security personnel, she curtly responded that they are not responsible for my safety. This left me questioning the purpose of having security staff at all. I’ve never encountered such an unreasonable and rude manager; it baffles me how she secured her position. Her management style is chaotic and disorganized. It’s astonishing that a gym operating under such conditions retains any clientele. If possible, I would rate this establishment zero stars.

Source: Google

★ 1

I am writing to formally raise a complaint regarding an employee named Sam at your Arcadia location. I have been a loyal LA Fitness member for decades (since 1999)
, and I have always appreciated the professionalism and welcoming atmosphere provided by the staff—especially the manager Francesca, who has consistently been helpful and accommodating.

However, during my visit today, I had an extremely unpleasant encounter with Sam. As I was speaking with the receptionist, Sam abruptly stopped by and attempted to intercept our conversation in an aggressive and unprofessional manner. He then falsely claimed that Francesca was stepping down and declared himself the new manager, despite no such information being listed on the LA Fitness website. His attitude was not only rude and dismissive but also entirely unprofessional.

To make matters worse, I witnessed Sam vaping inside the gym—something that is not only against gym policies but also highly inappropriate and disrespectful to members who come to the facility for a healthy environment.

What is especially concerning is that the Arcadia location serves a predominantly Asian community, and Sam’s behavior toward members—including myself—feels discriminatory and hostile. No staff member should make members feel unwelcome, uncomfortable, or disrespected, and if he cannot treat all members with the professionalism and courtesy expected at LA Fitness, he should not be working in this environment.

I urge you to investigate this matter seriously. If Sam is not the manager, it is unacceptable that he is misrepresenting himself as such. Additionally, his behavior, including his blatant disregard for gym policies and his treatment of members, should be addressed immediately.

I would appreciate a response outlining how this situation will be handled, as I take great pride in being a long-time member of LA Fitness and want to ensure the gym remains a welcoming and professional place for all.

Thank you for your attention to this matter. I look forward to your prompt response.

Source: Google

★ 4

Your showerhead runs on beta version 0.5: randomly alternates between 'needle assault' and 'invisible drizzle'. Left armpit gets a monsoon while right shoulder thirsts. Please upgrade to 1.0 stable release!

Source: Google

★ 5

Been going for 6 months and employees are always very polite and friendly.
Decided to post a review because I lost my wallet around 2 weeks ago, and the gym found it and called me. Missed the phone call, but picked up 2 weeks later everything was still there and lost no money. Very thankful for the person who found my wallet and the employees/manager for keeping it safe.

Source: Google

★ 5

Source: Google

★ 1

The state of this LA Fitness is extremely disappointing. The facility is poorly maintained, and, with no disrespect to the hardworking cleaning staff, it's very unhygienic. The root of the issue lies with management, as they clearly do not employ enough cleaning staff to keep up with the needs of the gym. The cleaning staff that are present are overworked and are seemingly the only ones making an effort to keep things somewhat presentable.

The structural issues are another major concern. Whenever it rains, various parts of the gym leak profusely, and these problems remain unaddressed. The basketball court is the most glaring example of neglect. It's never cleaned—dust, dirt, bloody stains, and even hairballs are a common sight. The court also has water damage, and certain areas feel hollow or warped because of prolonged neglect. When it rains, the court is often closed for weeks due to leaks in the ceiling and roof that management has failed to repair for years.

The overall management is very poor. Complaints to management are either ignored or met with empty promises. Even if you bring up the same issues multiple times, no action is ever taken. Worse, repeated complaints seem to result in the management holding a grudge against you, rather than addressing the problems.

Ever since the local Chuze Fitness opened up, I’ve switched to using that gym for lifting and other workouts. The only reason I still keep a membership here is because it’s close to me and I enjoy playing pickup basketball with the community of players that come to this court. Without that, I’d have no reason to come here.

If I could give zero stars, I would, but I’m giving a star solely because of the basketball community. This location has potential, but it’s clear that the management is unwilling to invest the necessary resources to bring it up to standard.

Frugality isn't allowing this gym to flourish

Source: Google

★ 1

Strange cancellation policy, I can’t understand why only manager who only work in a regular hour have to cancel my membership, 1 start is good for this gym they have huge room to improve hopefully they start by this

Source: Google

★ 1

I visited the location with a guest with valid pass. The front desk told us that they don't have experience with processing guest pass. Instead of helping, the manager tried selling the membership to my guest. They looked for every excuse to not let us in. Took 30 min to sort it out.

Source: Google

★ 3

First it’s over priced. 99 initial fee+50, you get rusty handles and a public sweat house. Just try somewhere else than LA fitness.
Second, the staff here (Arcadia) treat you like animal for some reason. But Of course they have the smiling face when you sign up.
Third, three month ago when I sign up I said I will move out of the state after so no auto subscription. Now I am auto charged, and you cannot change it from any website, app, and you have to be on site. And the staff got a scorn face when you said refund for bill past 3 days, the cycle I have not used and by contract should be refundable within 5 days.
It’s just the worst LA fitness and the female staff I don’t know her name but she is just not a what you should expect from a big fitness franchise.

Source: Google

★ 4

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★ 5

很棒的医生和助理！

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★ 5

Great gym in the area. Love playing basketball here as there are good full court games each day with minimal wait starting from about 3 pm. Staff is friendly and helpful. Gym has everything you need also and it’s well maintained.

Source: Google

★ 5

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★ 1

是的，服务质量是挺差的

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★ 1

Unclean. Needing to clean
from the day before.

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★ 1

The attitude is terrible. You work here and members come to you to solve problems, but you don't care at all. Then you look reluctant, which really makes me unable to understand.

Source: Google

★ 5

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★ 5

Great staff super helpful great equipment!

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★ 5

I’ve been working out at this location for years now. Clean and friendly environment for daily gym goers. In addition, we just got a remodel done. New equipments and grass terrain for cross fit movements are available.

Source: Google

★ 5

The coaches here are full of energy, everyone loves to workout, loyal to their duties, they are enthusiastic, serious and responsible, working out here makes me twice as good with half the effort, and I'm making rapid progress!

Source: Google

★ 5

Good gym ! I like the upgrades they did here !
Personal training looks amazing, CrossFit area looks good as well !

Source: Google

★ 5

LA Fitness generally receives good reviews for several reasons, particularly from people who are looking for a mid-range, well-equipped gym. Here are some of the key positives mentioned in reviews:

1. Variety of Equipment: LA Fitness locations typically offer a wide range of cardio and strength equipment. Most people find that they have enough machines and free weights to meet their workout needs, even during busier times.
2. Group Fitness Classes: Many reviewers praise LA Fitness for offering a solid variety of group fitness classes, such as yoga, Zumba, spinning, and pilates. The classes are often free with membership, which adds value.
3. Swimming Pools and Basketball Courts: Unlike many budget gyms, LA Fitness frequently offers swimming pools, saunas, and basketball courts, which is a big selling point for many users.
4. Clean Facilities: Cleanliness tends to be a strong point, with many members noting that the locker rooms and workout areas are well-maintained. However, this can vary depending on location.
5. Flexible Membership Options: LA Fitness provides different types of memberships, some of which offer access to multiple locations, making it convenient for people who travel or live near several clubs.
6. Customer Service: While experiences with customer service can be mixed, many people report positive interactions with staff and trainers, appreciating their helpfulness and professionalism.

Some common criticisms include crowded gyms during peak hours and occasional issues with billing or membership cancellations, but overall, it tends to be well-regarded for its balance between cost and amenities.

Source: Google

★ 5

Wow! Had a recent remodel, so much nicer. Amazing gym with a basketball court, swimming pool, and group classes. Great place.

Source: Google

★ 5

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★ 5

I’ve been on the search for a gym where I feel comfortable, this location is definitely it! The gym itself is very clean, the staff is great, welcoming and helpful. The parking is accessible as well, I never struggle to find a spot! If you’re on the search for a new gym I highly recommend coming here.

Source: Google

★ 5

This place has come a long way. The new renovation makes this place feel like a totally new gym. They redid the smelly lockers so now it's all tiled flooring and clean. Workout equipment also all brand new. LA fitness did its brand a favor.

Source: Google

★ 5

This gym is great, and it just got remodeled with a two turf area

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★ 5

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★ 5

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★ 1

Be careful during these extremely hot days. AC in cardio room is broken. Really suffer from the heat. I feel management should cancel high cardio level group fitness classes until AC is fixed, otherwise it’s a very dangerous situation and can cause injury.

Source: Google

★ 5

Plenty of parking spaces, nice young gent who scanned my phone, nice and clean machines. Didn't use the showers but looked clean. Thank you.

Source: Google

★ 4

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★ 3

It's not that bad, but it definitely is somewhat crowded and it is not as hygenic as other LA Fitness locations. I recommend the one on Rosemead Blvd; it is not too far and it is much better.

Source: Google

★ 1

Most staffs there are friendly but there is a staff named Tiffany who is definitely a racist!!!! She is Asian herself and she speaks and understands Chinese Mandarin but she blames us for not speaking English well! My girlfriend was kicked out twice because she simply hates us and makes things up against us. The first time, she told the guard to ask us to leave after we’ve been doing our workouts there for 15mins already, her explanation is that we don’t have a formal membership（which is not true. Tiffany lied to the guard in order to kick us out to express her hatred towards us. We actually got a one-month free pass sponsored by another member and was directed by a very nice staff to get in there successfully after giving all our personal information at the front desk). Then we got a one year membership from the chain business and contacted the members center and confirmed with the general manager that we are qualified to enter any franchise of LA Fitness. The next time, she made a false report to the police and had the police officers asked us to leave after we were already in the gym for a while. We have no problem entering other franchises. So this is a pure hatred against a specific group of customers. We will continue to find out what motivations Tiffany is having that result in her treating people so viciously.
This is will never be an end until somebody gives an ultimate solution.
The faculty of our China’s athletes association will keep an eye on this incident and we will have no tolerance to racism!!
Tiffany is a shame of this lovely gym chain!

Source: Google

★ 1

Very dirty gym. Staff is very rude and unprofessional. One of them was eating while i was walking in. Bikes were barely functional. No front desk workers. Overall one of the worst gyms in the valley

Source: Google

★ 5

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★ 1

Bathroom and workout environment aren't sanitary, need more maintainence to keep their business going

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★ 4

Plenty of open equipment and generally pretty clean. Only issue is free weights are scattered everywhere. They also have too many heavy weights and not enough of the lighter weights ranging from 5-25lb. And the weight rack isn't properly labeled. Fix that issue and it will improve drastically

Source: Google

★ 2

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★ 1

Was back in LA for the summer and wanted to try out gyms again to see which one fit my needs for the summer! I had a membership before a year ago but since I moved to New York I heard that the Arcadia LA fitness had some renovations so after trying out some other gyms in the area I was interested to see what changed before I commit to another subscription. I walked in trying to use my 2 day pass and a nice lady showed me everything that changed and when we sat down to activate my pass a manager there named Sam heard me tell her I had a membership with them a year ago. He immediately stood up, interrupted me saying “that’s a damn lie” and told me to leave. Was extremely rude and would definitely would not recommend this gym to anyone in the future especially if Sam is there calling people a liar even though they upfrontedly told the front desk they previously had a membership.

Source: Google

★ 4

Great place for a great workout. I believe that it has been 3 years without any real updates, and machines are getting very worn out. This place needs to add a few new things and remove old machines that are seriously outdated. I still consider this my favorite gym, but it needs to be better in the up keeps.

Source: Google

★ 5

Great Gym with a new healthy vending machine located in back with healthy snacks and drinks .

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★ 5

I have a injury on both legs that prohibits me from lifting heavy or pushing myself past my limits when it comes to working out I've been struggling to find workouts that work for me in my current situation. However, personal trainer Juwan Wilson was very accommodating. I felt I got the workout I needed without putting any stress or pain on my legs.

Source: Google

★ 5

Kindness always 💛

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★ 4

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★ 2

This location needs some love, the locker rooms are in disarray.

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★ 1

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★ 4

This LA Fitness facility was clean and well set up.
Was in the area for work and visited days two in a row.
My only complaint was both days it was like a library and no background music playing in the gym. Just total silence which was strange.

Source: Google

★ 4

Too crowded in Alhambra LA fitness.

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★ 3

The positives: Large LA fitness facility with variety of machines and big parking lot. Able to get your workout done even if relatively busy. Friendly staff.

The negatives: Not clean. Men’s bathroom consistently does not have soap or paper towels. Dumbbells and machines are downstairs in the basement, facility is poorly ventilated, lots of older gym patrons open mouth coughing into the air, and majority of people do not sanitize or clean up after themselves. Might get sick if you’re not careful.

Source: Google

★ 5

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★ 3

Gym in the basement with no natural sunlight. I felt depressed there.

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★ 5

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★ 5

The Baldwin Park location is one of the best and cleanest gym I go to. The staff is always friendly and the upkeep of the facility is one of the best.

Source: Google

★ 2

Disorganized. Dumbbells and plates are scattered throughout the gym floor. Sanitation wipes tossed at the sides of the machines. Not enough barbells for all the benches. People literally leave their clothes everywhere. Lots of highschool kids that come in groups of 3-5 and take their time

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★ 5

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★ 3

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★ 5

Great staff

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★ 5

Приятный отдых.

Source: Google

★ 5

Great gym! This location has all the equipment you need to do any kind of workout. The staff is friendly and well-informed. Overall, the environment is low-key and supportive. A membership is well worth the price!

Cris Markos

Source: Google

★ 5

Francesca helped me freeze my account for free over the phone, I really appreciate that.

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★ 5

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★ 5

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★ 1

The machines are like 30 years old.
TVs are broken on the treadmills. They don't even bother trying to fix them.
Bench press is very bad fesign.
Absolutely no clips for weights.
Very limited number of smaller weights.
I have been in many LA Fitness in United States..
This is far more the worst from all of them.

Source: Google

★ 5

I'd personally say it's one my favorite gyms I've gone to, probably even the best. The place is big enough for you to feel like you are not cramped worrying about bumping into other people, the workers are all wonderful and nice. The place feels very organized, splitting equipments to different sections instead of putting all equipments for the people to find in one huge solid room. It almost feels like your working out at a nice hotel with a gym but more gym influenced of course lol

Source: Google

★ 5

This has got to be one of the best LA Fitnesses I've been to. The staff (especially Charles Kim) are very accommodating and friendly! The gym is also pretty clean and the weights are not strewn about everywhere. The facility is spacious but can get pretty packed during peak hours. All the staff are very knowledgeable and I have gotten some training tips here and there from them. I would highly recommend visiting this gym!

Source: Google

★ 1

Trash

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★ 5

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★ 1

Arcadia的la fitness服务特别差劲！器械很少，并且老旧。manage 缺少基本素养！

因为搬家，我想取消会员卡，打电话无法办理，几次前往la fitness,只有manage 有权力办理取消。当得知取消，立马变脸！当我问之前扣年费的事，办卡时并未告知，manage 回答不将为我服务！当时工作人员只有她一人！她可以告诉我找谁解决，不知她是凭借什么做到这个位置的！很无语！费用我已经支付，只是询问用途!她根本不怕被投诉！之后我打电话问pasadena的客服，如何能够投诉，当对方得知我已经取消了会员卡，直接挂断了电话！我在la fitness 的遭遇很让我生气！

之前的私教课，我因为向管理私教教练的男士，问了一个健身的问题，他就势利眼的区别对待了，服务态度也极其不友好！还是华人同胞！

我永远不会在La fitness办理会员卡了，他们只想从你口袋里掏钱，服务却跟不上，性价比太差！

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★ 5

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★ 2

感觉布置不怎么样但器材确实很多

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★ 1

It's both overpriced and your aren't/cant get the quality workout that you need.
first half They were offering not to charge me 100 dollars to start to buy.
and they offered 50 dollars per month.
so I ask how much it was for 2 months. I asked them if it was only 100 for 2 months and I wouldn't be committed to anything. i ask 4 times cuz i had a similar encounter before . they said no. So I handed them the money and they said of but you have to pat the annual fee. of 50 dollars. they're answer for keeping that detail from me was."but everyone has to pay that"
so i tried to buy 1 workout for one stinking day.
they has me fill out a form, then take a picture. And the system kept on having me reinput my name. about 7 times we fill in the form.
"okay that would be 20 dollars."
I don't care how desperate I am to workout. they monopolize on being the only gym in town and I refuse to spend a single dollar.

Now, facts that they want you to think don't exist.
If you are working out with someone and only when both of you are actually working at the same time, then that person can get you in. with 20 bucks per month.

their gym is over crowded expect 3 people want to use the same machine. never leave your spot or share with others. because it will be taken instantly.
Busy at all times, except when its open at 7:00 Oclock.
Yes also busy at 10:00pm+.
Your money is also going toward child daycare at la fitness. so good thing if you have kids.
Don't swim in pool kids are peeing in there and ear infection sucks.
i didnt want to risk saunna. so i cant report.
handles to the machines can be taken off and attacted to aa different machine to get better grip. though I can wonder where the guy put the handle to the machine. but luckly hasnt happened .

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★ 1

one of the trainers GAVIN is VERY VERY RUDE, BULLYING etc … beware!!!! …
don’t felt management is doing much about his bad attitude … there’re many complaints about GAVIN … stay away

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★ 5

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★ 5

I love that the places always clean

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★ 4

Good 👍

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★ 5

Great service!! My favorite gym

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★ 1

Had a membership here and they overcharge you so much for nothing. It’s always overcrowded and they always hog the machine. There was a time where I wanted to upgrade my membership and met up with the manager not sure her name but she was Asian and my bf who was there convinced me not to get to it becuz she was overcharging me. When I told her I had changed my mind she seemed annoyed and said something and walked away. They’re just in it for the money and they don’t care about their members.

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★ 4

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★ 1

So many bad reviews about the lady manager there, she's very rude. I don't understand how that kind of person became a manager. Canceling 3 families, 9 people memberships because of her and she was so happy to cancel my membership.

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★ 4

Most of us have enjoyable hobbies. If yours is working out and staying fit, I have an excellent fitness gym to recommend. It is LA Fitness located in Arcadia California. This amazing gym is clean, sanitized and the gym equipment is always in working order. Moreover, the energetic inspiring staffs are well experienced and knowledgeable to craft out a personal training program to meet your fitness goals.

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★ 5

Very helpful employees. The machines are very good for muscle building and many treadmills for cardio. The membership deals are also at a very good price. There are deals that can help you save money in the future!

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★ 5

Exelent place to workout

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★ 4

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★ 5

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★ 5

Gotta love the water aerobics classes 👍👍

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★ 5

Facility is a bit out-dated but still a good gym with great amenities. John is the best trainer there. Highly recommend him!

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★ 5

I vividly remember that day walking into LA Fitness in 2018 to sign up for membership. This facility in Arcadia is nice, and it has everything you need to get your workout done. I usually come here on the weekends due to location. On the weekends, this place is not as crowded like some of the weekdays during peak hour. Overall a complete gym to fulfill my weight training program.

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★ 5

Friendly staffs, clean environment, on of the best LA Fitness I been to

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★ 5

I’ve been working out at Arcadia la fitness for the past 5 years. I have nothing to say but great things about here. Friendly environment and most of all everyone is willing to help you. Highly recommended to come here and join this amazing gym!

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★ 5

I was pulled by a friend to exercise, I did not expect to persist for half a year, this gym has witnessed my growth, I also bought fitness courses, adam comrades received us, he was very friendly to us, I will also invite more friends to join the training

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★ 5

This is one of the best gyms in my opinion. Clean environment, friendly staffs. They have every machines that I need. Especially the manager Adam. He has a great attitude, and his professional knowledge helped me answer my questions.

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★ 5

I am quite serious about fitness training. About two years ago, I met the manager Adam Ye there. He introduced me to trainers to achieve my goal faster. Before that, I have been working out on my own for 3 years, but found small progress. I decided to give trainer a try. I am glad I did, and I truly enjoy the experience. I had various trainers, and all of them are wonderful. They correct my form and answer my questions. Adam is always great at following up with me about any feedback about the trainers, helping me with change of scheduling, or answer any questions that I have. I love the training atmosphere there.

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★ 5

I've been going to LA fitness for years now.Arcadia has been my best gym to date.I like the weights and the machines.The employees are exceptional and I've made alot of friends while working out.The gym is my Sanctuary and I workout 5 times a week.I recommend this gym and encourage people to get in shape.🤙

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★ 5

Good environment, Great gym and affordable membership. Good equipment and a pool and a basketball courts. They also have daily classes such as aerobics and yoga.

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★ 5

It's clean, it's quiet, it's a good place to exercise, I've been here for 6 years, I've been here all my life, I love this gym

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★ 1

Went there today for membership, hard to believe that sales Tiffany charged my credit card before going over and signing the agreement. I desagreed some details in the agreement , quited signing it. Hope they void the charge soon

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★ 1

Buyer beware...if you sign up, they will make you jump through a lot of hoops to cancel your membership, such as mailing your cancellation request certified US mail (just in case they forget to process the first one or it gets lost in the mail) or walking into a physical branch. Even then, your membership will run another month or so cause you pay for it when you sign up. These hoops was particularly hard for my 79 year old mom who is elderly and could not walk into a branch because one was not conveniently located near her when she moved to a new state. The operations manager helped me cancel her account at this location but not before I got a taste of their corporate policies and procedures. Read the fine print. They bank (literally) on people forgetting or being busy. Unfortunately for my mom, they took three months of payments from her pension and SS before we were able to get a cancellation. Too bad this gym didn't get the memo that businesses retain more customers when they build client relations and community, NOT turn their customers into dollar signs.

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★ 3

It has good parking. Nice machines, but always none empty, way too crowded. People stare at you walking.

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★ 2

don't get me wrong, I do love the environment of the gym, the people i've met are really cool and i'm always able to get the machines & weights I need. but it's SO DIRTY. it's like the maintenance workers just sit around or something. there's NEVER any hand soap or paper towels in the restrooms. don't even get me started with the plentiful of naked men that are so happy to walk around completely naked in the restrooms. disgusts me every single time.

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★ 5

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★ 5

有幸经理Adam接待我们，他很热情而且也很专业。很喜欢这家店。强烈推荐。

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★ 4

Facilities are clean most of the time. Other than that, it's like most gyms I've been to. My only problem here is that people rarely rerack. They just take the weights and leave them wherever.

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★ 3

Just ok. Many machines are out of service. I believe they need to order some newer machine.

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★ 4

Arcadia is the worst managed location I've been to.

Two months ago I asked Francesca to replace the lost hair dryer in the men's room. Im still waiting. For weeks she's claimed 'its on order'but I don't believe her.

I asked for a weight scale in the men's room. Placated again.

Mildew on shower curtains and tile unchanged after reporting it two months ago.

Broken sauna untouched for a week.

If my employees were as blasé about maintaining the facility, and disengenuous
in responding to clients, is would fire them.

cc: LA Fitness corporate

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★ 5

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★ 5

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★ 4

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★ 5

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★ 2

Not the best place but it's ok, customer service is a pain and if you call the 800 number even worse, dumbbells are always all over the place so members are disorganized and i guess they are short on staff... Men's room are clean but sometimes toilets are disgusting...small lockers for keys works 1 week and are broken 2 weeks ... Maintenance is definitely not their priority

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★ 1

All I can say is this place is rubbish, the pool is filthy, there are people wearing socks and flip flops in the pool, it's filthy

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★ 5

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★ 5

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★ 3

Men's locker rooms needs attention

Mildew on shower walls and curtains

No scale or hair dryers.

Drinking fountain has minimal flow

No soap dispensers in many shower stalls.

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★ 4

Good zoomba instructors and clean environment

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★ 5

Very friendly staff. Excellent trainer in Alex. Very clean, and the cleaners are always around to keep things clean and safe.

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★ 5

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★ 1

Very strange experience. I went there today to close my account, After it completed, I kindly ask her name (the Manager) so I know who did I paid the money to. Somehow she was very unfriendly, quickly wrote her name on the receipt and turn around walked away. I can’t even read her writing at all. Her behavior made me very curious so I asked the lady next to her what’s her name so I can leave. Strangers things are this young lady keeps me waiting and very hesitant didn’t want to release the Manager name. So I walk to the back desk get her name is Francesca. very strange customer service and this is LA fitness in Arcadia

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★ 2

An LA Fitness in a predominantly asian city. Its an unimpressive gym & it makes me not even wanna work out unlike some other LA Fitnesses but parking is plentiful.

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★ 1

Pago kids club y nunca esta abierto siempre cuando vengo esta cerrado. Mal servicio

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★ 4

Positive:
All Machines are in good working order. Gym is kept clean. Members are of varying ages and little to no peacocking.

Negative:
Get's packed during the afternoon hours.
Not enough bench press bars, they are all removed from the benches and used for deadlifts or squats, need to have about 5 more.
Few people have the gym etiquette to re-rack their free weights.
A few too many pubescent groups of kids acting like the gym is day care.

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★ 1

这里取消会员麻烦，你甚至要去其它LA Fitness才能取消。前台服务基本为0，但向你推销私教套餐的时候会点头哈腰😅。不要对私教有什么幻想，除了一开始免费送的两节后面大部份的课程都比较敷衍。

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★ 4

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★ 1

Doesn’t have nearly enough weights, barbells, or dumbells. No small weight dumbells downstairs. Or only 1 pair if any. Often out of soap in the bathrooms. No one cares there.

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★ 3

I would rate this gym a 3 star because the equipments here are quite old. When I went to workout in this gym as I have a multi-club access, the air conditioner was not working.

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★ 5

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★ 1

Worst

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★ 5

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★ 4

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★ 5

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★ 3

They just really need to update their machinery. Downstairs the weights as well missing a lot. It’s just ridiculous for how much money they make.

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★ 5

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★ 5

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★ 1

Never answer the phone, on hold for up to an hour

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★ 4

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★ 4

Great workouts, love the mobile check in so I can leave my phone in car

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★ 3

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★ 4

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★ 4

Liked it as to the layout. All weights downstairs. Cool. But bikes are OLD. Place is well used, not as fresh as others, but not overly crowded. But Zumba is insane!! Packed wall-to-wall.

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★ 3

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★ 5

Very nice place and clean

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★ 4

Very good facility. The trainers are very professional and would push you to achieve the physique you wanted.

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★ 4

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