★ 1

My membership card allows me to bring one guest that is my right.My friend also registered at the front desk. But the male employee at the front desk said we couldn't train inside, we could only watch. If you train inside, I need to pay a fee per training session. The reason just I am not tell him in advance that we want to train inside. I often train with friends, and this is the first time something like this has happened; it's really confusing. I forgot to ask the male employee's name, otherwise I would definitely have filed a complaint against him. He was a male employee with black and white hair and wore glasses. It happened around 1 pm on November 26th.

Source: Google

★ 1

Today on 11/26/25 @ 8:40 P.M, I went inside the gym to workout and simply requested to change my card on file for my payment. I scan in with my QR code to check in and stepped to the side to let other members check in behind us (total of 5 guys) and they were ok to wait for me to do so. I was still to the side and being courteous to let them check in so I can just change my card on file without keeping them waiting. The representative girl (thin framed body, glasses, straight black hair and long black nails, around 20 something in age) asked if I can wait till the end of my workout to change my card on file. I’m sorry what? I had something to do after my workout and needed to leave right away. Guess it’s whenever she wants to I guess? and because there were other people waiting ( the 5 guys). Also, before I even checked-in, she was just gossiping with this girl to the side wearing pink and clearly did not want to assist with helping me change my card on file. She was bothered that I interrupted her gossip time rather than attending to a gym member. She cared more about checking in other guests and did not want to provide customer service to me. She then rudely asks for the card that I want to change to and tells me that I have a pending charge already and it is going to charge my other card. I was trying to tell her that I lost my card and that is why I was trying to change my card to make my payment. She rudely cuts me off and says “I know, I just told you that… repeated the same thing to me. As if I were a child being cut off while trying to talk and is dismissive of my sayings. I came in with a positive attitude trying to work out and happy due to the holidays and she soured my whole mood really.I did not even want to work out after being angered by her attitude and left as she continued to gossip with the other girl in pink still and made sure she knew her customer service was not good. I have been a member for 7 years and have not encountered such horrible customer service until today. Reconsidering if I even want to be a member any more really. If you don’t like working in customer service, then look for another job, LA Fitness do better in hiring better customer service representatives.

Source: Google

★ 1

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★ 2

I came to the front desk to inquire about the procedure that takes place if one is using their senior insurance. The representative was curt & answered me like I was a bother. Of course there were customers entering & she seemed more inclined & attentive to scan them in, while I was infront of her. First impressions are key to good business & everyone should be treated with professional ,welcoming & attentive mannerisms. I think this experience says if I will be a member or not.

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★ 3

Showers still plugged up Showers heads still broken

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★ 4

The equipment is alittle dated . But I was still able to get a good and quick workout in

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★ 5

The gym was wonderful staff especially Marcelo was very helpful would recommend

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★ 5

Always clean! Staff is very friendly. Cleaning staff very efficient and very nice. Love coming here!

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★ 1

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★ 1

Horrible customer manager, older guy with a beard gave me a super awful attitude and was very impatient. Please hire someone else who could do their job correctly and professionally.

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★ 5

Great complementary trials and outstanding staff support

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★ 1

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★ 5

Solid GYM 100% Recommend, the GM Marcelo was great!

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★ 1

Awful management, someone was playing soccer in the racquetball court and made huge noise when the soccer ball hit the side wall. I questioned that situation to the front desk and the white beared man in the front desk just refused to take action and said there is no rule that someone cannot play soccer in the racquetball court. What a joke! My suggestions are retrained this dude if he cannot be a qualified employees, just fire him.

Source: Google

★ 1

Someone was playing soccer in the squash court and making a lot of noise, which seriously affected our game in the next court. When we reported this to the staff, they didn’t do anything. Instead, they said that playing soccer in the squash court is allowed and even told us that if we felt it was too loud, we should go talk to the person playing soccer ourselves. Is that reasonable? Shouldn’t it be the staff’s responsibility to handle this?

Source: Google

★ 3

Decent gym. Mainly go to swim. The pool has taken a downturn recently. Cloudy and items on the bottom of the pool.

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★ 1

I had a terrible experience at this LA Fitness (13822 Garvey Ave, Baldwin Park).
I came in to cancel my membership. The front desk made me wait 20 minutes with no help. Finally, an older man with a white beard came to speak with me. He told me that cancellations cannot be done on weekends—even though my payment was due Monday. Then he accused me of lying about my reason for canceling (moving to Glendora), said my explanation was “not real,” and even told me that LA Fitness does not need members like me.
After insulting me, he processed the cancellation anyway, completely contradicting what he said earlier. When I asked for his name, he refused and told me that “complaints are useless.”
This was extremely disrespectful, dishonest, and unprofessional. I will never return to this location, and I will be warning my friends to cancel their memberships too.

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★ 5

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★ 1

pathetic manager lol. all the other staff were friendly and cool

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★ 1

stupid manager…. Went there on Monday to cancel membership. And he didn’t cancel but freeze my account. Waste my time ! And I went back today he give me that attitude face ….

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★ 1

El día de hoy venimos con mi esposo a tomar una membresía porque nos pareció bueno el lugar pedimos información y la persona que atendio fue muy pesada y despectivo con la información si no les gusta su trabajo deberían de cambiarlo. Venimos con todas las intenciones de tomar la membresía y nos vamos con una mala experiencia.

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★ 1

Worst customer service ever👎🏽Planet fitness better

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★ 4

Really like this gym.
Pros- great equipment and atmosphere
Cons- loose weights and curlbars smell bad and needs cleaning, including benchpress bars (ran a gym sanitizing wipe over them and wipe turned very yellow, smh). Also, sanitizing wipes are very moist but no paper towels available to dry it off, leaving the station wet.
Otherwise, great gym, and kids club.

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★ 5

Friendly staff. Machines always available and enjoy the parking. Wish they would organize the dumbbells better tho.

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★ 1

I’ve been members for years and subscribed to training sessions. I can’t login to my online account and call in for help. The reception lady was horrible in attitude by hanging up my call while I was still talking. She refused to help and ask me to walk in to solve the website login problem. This is not acceptable!

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★ 1

The front desk girl has bad attitude

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★ 5

Had a great workout everything went well 💪

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★ 5

Pretty good

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★ 1

A man with a beard just gave us the worst experience

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★ 1

Worst service I’ve ever experienced. When I signed up, they said I could bring a friend, but later told me I couldn’t—while at the same time telling new customers the opposite right in front of me. I walked out and never went back. The front desk was rude and unprofessional, refused to let me speak with a manager, and even said complaints wouldn’t matter. Save yourself the frustration and avoid this place.

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★ 1

Busy, a lot of equipment out of service (months) frequently having cars broken into.. only positive is someone is always cleaning

Update: More stuff broken, they do cleaning of things at inappropriate times, seeing a member being harassed by employees

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★ 5

For my 1st at any gym, they made me feel welcome and place looks good and clean.

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★ 1

Never had any issues at any other gym but the first month I’m at this gym I get my locker broken into and my things stolen. Beware of this if you plan on coming here

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★ 5

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★ 5

Nice gym in the area. Marcelo and Marilyn were both very helpful

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★ 2

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★ 2

Me and my wife where there to totally to sign up. But then we started to see how the reviews where. And how they where being treated buy some manager and so we said to each other we did not want our referrals to be treated that way so we left. We went straight to Golds Gym and signed up there.

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★ 5

Nice clean gym good staff nice clean pool

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★ 5

The staff who cleans the facility works tirelessly. I’ve been in the morning, I’ve been on my lunch hour, and I’ve been after work and during each of those times they are vacuuming and servicing the locker rooms. The entitled population of gym goers need to do their part and clean up after themselves and re-rack their weights. HUGE thank you to the cleaning staff. It’s hard to keep up with the way the gym goers disrespect the facility, but they do a great job.

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★ 5

Un lugar lleno de muchas máquinas buen ambiente las máquinas limpias y ordenadas para cada rutina

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★ 1

Manager is very unprofessional, after hearing my accent he seemed disinterested in speaking to me... Really bad service

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★ 1

Older man with a beard just gave us the worst experience as a customer that I've ever gotten. We came in with the 7 day pass with a friend. After waiting for more than half an hour with 3 other groups in the same situation as we did. The same man starts yelling at the front staff in front of all the incoming people. Literally yelling at them. He then proceeds to tell me and the other 3 groups waiting that we could not enter because the 7 day pass is only for people that are ready to buy a subscription. He then starts giving us attitude. I told him that this is not the right way to treat customers. To what his answer was you are not even going to buy anything, leave. We walk out and I told him that he should mind his attitude to what he said I don't care you're not even a customer. Do not come this gym if you're looking to join. Take a second to read the reviews it seems to be a consistent issue. Corporate this man is costing you money, and mistreating your employees.

Source: Google

★ 1

Dont even try coming here if you have a guest pass, they would tell you its only for people trying to get a new membership. Girls at the front dont even know what they're doing, and the manager need some anger management classes for sure.

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★ 1

Today I went to this gym, and my friend gave me a free opportunity for 7 days. When I got here, no one helped me. A manager came and asked us some questions. Because of my poor English, he was very impatient. He told me directly that I couldn't enter, and then asked me to leave. He didn't listen to my explanation at all. He didn't listen to me. I felt that he was very disrespectful to me, and even discriminated against me. After leaving, I went to la fitness in west Covina. The staff was very patient to help me, saying that this can be entered in any La fitness. In addition, this manager is a man.

Source: Google

★ 4

Friendly and clean. The best part is that they offer a kids' club

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★ 1

A sales representative at at Baldwin park L.A. Fitness gym was extremely unprofessional. I asked him his name five times ，he said he didn't want to tell me. because I didn’t give him my phone number he cannot look up my account so he’s not gonna be give me his name 😂😂😂。Your staff assumed my father was Chinese and didn’t speak English. Because he had been to a gym in another city, they didn’t want to let him in. Hearing this, I was extremely angry and said this was racial discrimination, I want to call the police. I asked my family to come over to help translate for my father. In the end, the salesperson, not wanting to escalate the situation, allowed my father to enter. However, I still want to say that after reviewing this gym, all the locations seem poorly managed, and the sales staff’s professionalism is extremely low. They appear very unfriendly toward Asians and Chinese people, especially those who don’t speak English. I hope the gym’s owner and management can strengthen employee training. Otherwise, you could face legal consequences for such serious racial discrimination

Source: Google

★ 2

There’s a common theme among all the LA Fitness I’ve visited: either other gym goers are illiterate or management is because the dumbbells are never organized in the correct manner. It’s so unbelievably annoying to try and find the weight you need because nothing is ever organized. Never. This isn’t something that’s unique to this location. The place is nice, it’s clean, staff is nice, but it’s like there’s an allergy with putting weights in the right spot. You pay a lot for this gym, you really want to deal with that?

I don’t want to, tbh.

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★ 5

The 1 oh one training lady was nice. Adrianne v. she explained the nicely she’s really nice

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★ 4

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★ 4

Staff is nice and the place is clean sometimes but some people there are really gross and leave their wipes on the machines instead of throwing them to the trash. They also do run out of wipes to clean the machines so I do suggest that you bring your own. Unfortunately, there is no sauna there and I was sad when I found out but it is what it is. Overall I like this gym. I have not tried out their pool, jacuzzi or showers.

Source: Google

★ 1

No es de mi agrado vine con mi chica a cancelar y que no lo podiamos hacer por teléfono que teniamos que venir personalmente y luego tantas preguntas estupidas que preguntaron no lo recomiendo pesimo

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★ 4

Kinda dirty and the thing that start to break or wear and tear ...always take forever to get fixed

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★ 1

I am extremely disappointed by the unprofessional and disrespectful experience I had at this gym. I received a 7-day free pass from my friend and even had email confirmation. However, when I arrived, a staff member denied the 7-day pass, insisting that I was only allowed 3 days.

What’s worse and completely unacceptable is that the staff member began to interrogate me, asking inappropriate personal questions such as:
• “Where are you from?”
• “Where do you live?”
• “Why doesn’t your phone number start with 626?”

He was extremely pushy, aggressive, and made me feel very unwelcome and uncomfortable. I came here to work out, not to be judged based on my background.

This kind of behavior is discriminatory and unprofessional, and I sincerely hope the management takes this issue seriously.

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★ 5

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★ 1

General manager is incredibly unhelpful, refused to do his job would not recommend solely because of him and his attitude.

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★ 4

Wish they had a sauna or spa

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★ 5

I got to meet one of the sale reps - Marcelo. That man is the person to go to. Professional, knowledgeable, and has honest intentions. Everybody else were also very positive and welcoming. :)

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★ 5

My experience was one of the best I ever had in a fitness center #iloveuMarcelo

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★ 1

I came for the first time excited to work out and there was NO NONE that could help me get the membership with my insurance which is ridiculous.. they should always have 1 person who knows how to do that !!! I just waisted my time , and gas for nothing.

Source: Google

★ 5

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★ 1

I just read cherrys review and I had a similar horrible experience!!!
My fiancé and I went in because we are planning to join a gym since we don’t have a gym membership. My fiance has issues with his feet, so when we saw that they had a pool, we were already interested in joining. I have never walked inside, searched, or known anything about LA FITNESS. It was our first ever time going in one. When we walked in we simply asked for their membership pricing, but instead they gave us a clipboard and immediately had us inside their office area. We told Alba, lady who helped us AND was the NICEST, that we were interested in joining and may consider the gym. SHE offered us a 3 day free pass to check out the gym if we liked it. Obviously, we took it and came back the next day after her approval to try it.
We came in excited, but I think the employees were having the worst day ever. First, the girl in the lobby didn’t bother acknowledging us and rudely told us to move over for their members. We explained to her the situation and she acted confused. While we were explaining to the other girl about the situation, the guy who greeted us the first day which I am assuming is the manager was yelling at one of his gym members aggressively. I recall him saying “give me your information so I can get you off our system then!” That already gave us bad vibes because clearly they don’t care about their members. After waiting in the lobby for 15 min items and exposing the situation 3-4 times, the girl took us to the desk area and LITERALLY SAID… “yeah some people if they don’t get something free they won’t join.” And “are these prices something you’re comfortable with?”
I was embarrassed and shocked on how she assumed I just wanted to freeload. Who do these people think they are!?! Horrible horrible staff!!!!! Of course we were interested!?? Why else would we come back??? Their personalities and behavior are the reason I would never consider LA FITNESS.

Source: Google

★ 2

Two stars for all the “Scheduled for Service” signs. Either the repair techs are slacking or management is.

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★ 1

Avoid this gym if you value professionalism and honesty.

I had an extremely unprofessional and frustrating experience when trying to use their advertised three-day free pass. Instead of allowing me to experience the gym as promised, the manager immediately pressured me to sign up for a membership. After persistent sales pitches, he reluctantly allowed me to try the gym for one visit—but only under the condition that he hold onto my driver’s license the entire time to ensure I returned for more sales pressure.

This so-called “three-day free pass” is nothing more than a bait-and-switch tactic. It exists on their website but not in reality. I can’t believe a business thinks it’s acceptable to confiscate someone’s personal ID just to push a sale. Where are the rules and regulations to prevent this kind of deceptive marketing?

If you’re considering this gym, save yourself the time and frustration. This is not a welcoming or trustworthy place.

Source: Google

★ 2

La verdad este es el gym que he visto más sucio, las maquinas siempre están descompuestas, tardan demasiado en repararlas, el señor de limpieza siempre anda enojado limpiando y regañando a las personas que están haciendo ejercicio, para evitar eso deberían de hacer su limpieza por la madrugada, no hay pesas de poco peso como 10lb, 15lb, 17lb, se les olvida que también las mujeres entrenamos brazo, la verdad esta muy mal atendido este lugar.

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★ 5

I love me my LA Fitness

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★ 5

Excellent Customer Service. Explained everything perfectly Thank you so much Alba, for helping us with our new memberships process we greatly appreciate it. Respectfully Elizabeth, Luis, Josue, Isaiah, and Aaron.

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★ 1

I had a really disappointing experiencs at the LA Fitness West Covina around 7 p.m today. The front desk staff ( The reddish pink hair girl) acused me and my friend of entering the gym without proper check in, even though we follow all the procedures. Instead of calmly satisfying the situation, she gave us an attitude and made us feel like we're trying to sneak in. She even confronted us if we were trying to sneak in because we don't have the money. It was extremely disrespectful and embarrassing. We've been members of the fitness for quite a long time and never had an issue with anyone. This is nevetheless unacceptable and management need to train their staff on how to handle the situation professionally and treat the customers with respect. Me and my friends are definitely not coming back if this is how they treat their loyal customers. We're extremely disappointed today.

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★ 1

Front desk lady is rude

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★ 5

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★ 5

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★ 5

Excelente gimnasio. Adriana y Marcelo me atendieron recientemente, ofrecen planes de membresía muy completos y cómodos, además de planes de entrenamiento personalizados. 🙌🏻

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★ 5

5 stars! I workout with Adrianna today and I love working out with her. She’s professional and knowledgeable, she gave me a perfect plan for my goal. Looking forward to have lesson with her again.

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★ 1

If I could give this place a zero star rating I would. For months I have been trying to cancel my La Fitness account and it wouldn’t let me. I finally come in and they say they can’t cancel it because I owe them money even though I haven’t been here since November which I paid. I now have a membership at planet fitness which is a lot cheaper and I personally like it. Plus I have read reviews of this place when I just joined and there were ALOT going through the same as me. I also got my wallet stolen when they let a homeless woman into the bathrooms

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★ 5

Lively, clean, friendly staff!

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★ 5

I like to say that Adriana is very professional knows how to talk to people. I loved the way she trained me. Really helped a lot . I give her a 10

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★ 4

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★ 1

Ok it's been more than a year now, shower head broken, still unfixed, since last year. AC is not working for a year. Even the temp fan cannot rotate anymore. Lol. The problem started from the attitudes of managers at this gym. In the summer the heat was so bad in the group exercise room that I went to ask if ok to open the emergency door or bring in a fan: SOME PEOPLE MIGHT FAINT WITH HEAT STROKE AND IT WILL BE GYM'S NEGLIGENCE! Guess what, the manager Alba playing with her personal phone did nothing or even bother to go check out the situation while calling me rude. Yes it was dangerous to work out with high heat so I have a sense of urgency while she doesn't care! Do not sign up membership here. This location doesn't have sauna, steam room and pool water is cold while LA Fitness in West Covina has everything, well maintained and way more courteous staff!!!

Source: Google

★ 5

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★ 5

I got an amazing experience at this LA Fitness, and I want to express my deepest gratitude to the amazing team, especially Patty, Adrien, and Marshell. During a workout, I experienced hypoglycemia and fainted from overexertion. Everyone present immediately came to check on me and offered assistance. Adrien, in particular, acted quickly and professionally, helping me regain clarity and return to a normal state within just three minutes.

This gym is not only clean and well-maintained, but it also has an outstanding staff that truly cares about its members. I am incredibly thankful for their professionalism and support. Protect Baldwin LA fitness team at all cost!

Source: Google

★ 3

No Sauna or steam room!? That's disappointing because this gym grand opening was just a few years ago. The staff seems friendly so far.

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★ 5

Hey guys , waldo here. Did my 1 on 1 training with Ariana. Today , Wonderful person and a professional trainer . Check in with her sheel show you the ropes 👌

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★ 5

Nice and clean

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★ 5

Ask for Adrianna if you’re looking for a personal trainer! Had a training session with her and she is amazing. Super kind, patient, and informative. She walked me through every workout at my own pace and motivated me along every step.

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★ 5

Ask for Peter!
Came in to sign up my wife and was first assisted by a not so great salesman. Very rude and condescending. Asked to get help from a manager but wasn’t available so Peter was able to help me out. Peter’s great customer service was the only reason I ended up signing up my wife because otherwise I would’ve just left. Also, Ops manager (didn’t get his name) was really great and helpful as well!

Source: Google

★ 3

The hymn section is fine, but the bathroom is a real mess,hope they can fix the bathroom doors and clean it rigidly, the bathroom for the disabled is a wreck, I don't know how much time do they need to restore it

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★ 5

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★ 5

pues fui el domingo pasado otra vez invitado por un socio,yo llegue un poco tarde y mi amigo ya estaba adentro y cual fue mi sorpresa que la srita de la reception no me dejo pasar a hablarle y no pude entrar mal por esta chica

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★ 1

Cool gym horrible staff except for the nice lady with red hair. They will kick you out the pool for no good reason and stare at you while you workout 🤣 weirdos

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★ 1

Luce sucio el lugar, la clase de indoor cycling la peor el coach da sueño muy aburrida su clase y un poco grosero cuando le haces una observación aparte sus dinámicas son ponerse hablar d historia en una clase q es para hacer ejercicio y motivarse y por lo mismo casi nadie entra a esa clase solo tiene como 5 personas y cada una se va saliendo poco a poco d lo aburrida que está. Ojalá lo cambien

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★ 5

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★ 1

Rules are just awefull. I told them to cancel my membership, and they said only managers can do that!

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★ 1

Terrible customer service not even when simply trying to add someone

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★ 4

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★ 1

Do not sign up here. This gym has worst management. AC is broken for 1 year, not fixed still. Shower room fixtures that are broken are never fixed. If you ask the manager he rolls his eyes. Go to West Covina La fitness you'll see a huge difference.

Source: Google

★ 5

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★ 2

Ladies if you are harassed by the older man on the cleaning staff here please feel empowered to tell the manager Alex. I was on the stair master and this man while mopping had the audacity to stare at my crotch area several times before I had to yell at him to stop. This absolutely unacceptable and completely inappropriate.

Source: Google

★ 5

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★ 5

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★ 1

Unprofessional and Inconsistent Policies at baldwin park LA Fitness

I am extremely disappointed with my recent experience at the baldwin park LA Fitness. As a paying member, I am allowed to bring guests, but when my friend arrived a few minutes late, she was denied access by the manager because we didn’t enter the gym together. This was shocking because I’ve brought in guests who arrived late before without any issues.

The manager then tried to charge my friend $20 for a day pass, which we refused to pay because she should have been allowed in as my guest. After being denied, we left and got a three-day free guest pass online. When we returned, the same manager refused to let her in again, claiming that the guest pass wasn’t valid yet and that we needed to make an appointment. This directly contradicted the instructions on the pass, which simply said to bring it to the club.

What’s even more frustrating is the manager’s condescending and rude attitude throughout the entire interaction. It felt like we were being unfairly singled out, and we left the gym feeling completely disrespected and mistreated.

If this is how LA Fitness treats its members, I will seriously reconsider my membership. I hope corporate addresses these issues and ensures that their staff follow consistent policies and treat customers with respect.

Source: Google

★ 5

James is a great trainer. He is very helpful in guiding you to reach your goals. I enjoyed my session.

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★ 5

This is my go to gym now, the evening staff is awesome Hemma and Natawnee are not only very friendly as you walk in but also give so
E great pointers on what equipment to workout with. These girls really love there job and make you feel very comfortable and welcome!! Keep up the great job ladies you both motivate me to continue to improve myself physically 🫶🏼

Source: Google

★ 1

Everyone needs to report Marcelo to corporate in Irvine. He is vile, unprofessional and a liability law suit waiting to happen. I have seen him harass customers and employees. He doesn't belong in any type of customer service position much less management.

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★ 5

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★ 5

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★ 5

James is a very good personal trainer! I would reccomend him!!

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★ 1

We tried to get a membership today, the manager was too rude, and was pressuring, he said that if we left without getting the membership we wouldn't come back. Unfortunately there was no one above him to see this person's behavior. This person forgets that he has that job to help customers.

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★ 5

Adriana did a good job at training

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★ 3

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★ 5

Adriana was an amazing trainer

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★ 4

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★ 1

The manager is rude and gives attitude as well as some of the staff

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★ 5

LA Fitness customer service was very helpful, Miranda helped me set up my free first time guest pass will definitely come back more often thanks to Miranda.

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★ 5

The average pool temperature, which is said to be ideal for all, is between 77-82°F. However, June 28 2024 the pool temperature in LA Fitness Baldwin Park was 87°F and June 29 it has risen to 88°F.

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★ 3

some employees are very nice, others are bratts, shower pressure in handcap stall in ladys locker room is joke, and stalls in tje swimming school area smell loke piss 🤢and if u r in the fist lane of the pool when u get to rhat end u have to smell it and they also have white stuff all over the walls ( hope it lotion)🤮 anyways no matter how many times i report it nothing os done, or fixed

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★ 2

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★ 2

Place is dirty and people don't re-rack weights

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★ 1

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★ 5

Big free weight room

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★ 1

Dirty , filthy , no one is in charge of making sure weights are put away. Staff are very rude.

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★ 2

The gym overall is good itself but the manager is very rude towards the customers and has an attitude

Source: Google

★ 1

En mayo tuve una mal experiencia,fuimos tratadas mal mi nieta de 14 y yo...una semana antes yo lleve a mi nieta al gym de baldwing park cituado en garvey ave, con la intencion de pedirle un pase de cortesia,.yo llevo muchisimos años siendo miembro de la fitness desde ciando era Ballys fitness que x cierto no se compara con el ahora la fitness ballys tenia muchos programas y ahora ya no acaban con la zumba ..resulta que xq mi nieta e5aenor de edad ,el manager llamado marcelo G..me dijo que lo esperara xq estaba ocupado,se que se va hacer larga la escritura pero quiero que lean y me digan si yo ise algo mal para ver sido tradas mal para luego sacarnos del gymadio y hasta ahorita llame a corporacion y quien me respondio me dijo que yo tenia que enviarle un email a su manaher de distrito y hasta aqui no e tenido ningina respuesta.y yo quiero justicia xq soy una persona recta y no fui escuchada x el manager el solo tomo sus propias conclusiones...resulta q en lo que yo esperaba al manager para pedirle un passe, otro encargado se le acerco a mi nieta,hablo un poco con ella, pero yo habia ido al front desk y no me habia dado cienta, ese otro asistente le pregunto la edad a mi nieta y ella x temor de que estaba menor de edad y le iban a negar el pase ,ella dijo q tenia 16,cuando en realidad era 14 pero ella se intimido y x eso mintio..cuando el asistente me hablo yo le dije que esperaba x el manager marcelo y el me respindio yo las puedo ayudar,entonces me pregunto cuantos años tiene su nieta,.yo respondio 13 xq tampoco estaba tan segura si 13 0 14 pues vive con su madre no conmigo ,y yo le respondi 23 y me dijo usted me esta mintiendo xq ella dice 26 y ella no necesita venir con usted ella puede hacerlo solo y como usted me minstio y a mi no me gus5a la mentira,dejeme decirle que nosotros no estamos dando pases, y yo me ofendi y le dije oye yo soy una persona mayor y no veo ni guna razon de mentir en cuanto a la edad si solo vusco un passe para ver si en realidad le gusta el gym y dedpues yo agregatla conmigo, ye dijo no, pero al final me dijo las voy a dejar quedar solo x esta noche y le dije no se preocupe podemos irnos peto no me llame mentirosa xq no lo soy..a esto mi nieta no llevaba su id de la escuela..pero mi nieta me dijo mom x fabor que demonos x ellae quede...4 dias despues un asistente del la ftness de hallowood me llamo preguntando q mi pago anual se va vencer y si pago con 2 sanas de anticipasion el me ofrecia un pase de 2 semans y le dije me falta in mes para q se vensa mi pase y le vomente el insidente y el dijo que me quejara en corporacion pero yo no quise haverlo,2 despues otro asistente de la ftnessontebello me llamo ofreciendome un mes gratis de pase usando todos los gyms para otra persona si pagp con ella y acepte fui con mi nieta a pagar le dieron du pase la pusieton n la,computadoras, y fuimos un fia lla ese la fit debalwin park y todo bien, la 3 vez ,entramos yo salude alanager y fuimos a vuscar una maquinar para trabajar pierna ,cuamdo ese segun managerarcelo llego alli conmigo y me grito usted venga para ava y yoe adbre xq llegaria y le dije a mi nieta quedate aqui en laaquima eseagagere grito nò vengan las 2 y yo asariada xq todos los q estaban a mi aldedor vieron y escucharon y ese señor me dijo que yo no pofia haver lo que se me daba la gana en rse gym. Que mi nieta agarro un pase para un dia y que yo fuo a otro gumasio a pexir un pase para un mes y que no podiamos estar alli.entonces yo le dije yà termino de hablar, ahora deje lme darle mi version, y nme gritouy enojado nó no quiete escuchar nada yo digo que y no no, y le dije tenga educacion y customer service y esvu he xqe dieton ese pase y me dijo no purden estar aqui y le pedi me ido llorar y le dije que estaba siendo injusto y le pexi hablar con su manager ye dijo yo ya hable con el ye dio la razon ademas elanager general doy yo..y nos saco...e tratafo de hablar a coorporacion y no hay g8sticia xq no respinden..yo rehrese al gym de montebello donde la maanager de alli me dio el pase, hable a corporacion y nadie me a respondido.es injusto.

Source: Google

★ 1

Staff or Manager was showing me some attitude. He was kinda forcing me to join the membership now. If I come back on the other day, then he won't give me the same amount he suggested. Omg! Is it possible to change like that?
I said i wanted to compare with other gyms but he sounded like there is no such one to compare and told me "how much do you want to pay?" Some kinda attitude!
I don't want to know about LA fitness any more.

Source: Google

★ 5

Great gym … wide arrange of equipment … and some healthy snacks/drinks vending machine in the front . I forgot my headphones and they had some in the machine . Staff is amazing

Source: Google

★ 1

Source: Google

★ 1

Filthy. For being such a new facility pool tiles need a good scrub. Hair in EVERY shower stall. Ripped shower curtains
Paper on the floor. .no seat covers . who is getting paid to oversee maintance here ???.
May 8 2024 my husband just got back from canceling our membership and rudeness RUDNESS is all he got from Marcelo the so called manager who needs anger management classes. He has no people skills and no business representing this organization. Corporate DO YOU CARE ABOUT HOW YOUR FACILITIES ARE RUNNED

Source: Google

★ 5

Source: Google

★ 2

Ya no me gustan sus clases antes de la panademia tenían más clases y mejores instructores en zumba, ahora los instructores dan sueño.Nesesitamos a Esther, Thamara, José G y Corina. Si no mejoran perderán clientes..

Source: Google

★ 5

Source: Google

★ 1

The reception don’t want do anything, no app,no QR code they don’t want helping you enter the phone number, means NO APP NO ENTER! We don’t know this rule when we buy member,she only want sit there and talking!!!!! Bad attitude!!

Source: Google

★ 1

Este gym es lo peor el manejador James es una persona nada profesional .
Perdí mis sesiones de entrenador personal porque el me las quito sin ninguna razón solo te roban tu dinero .

Source: Google

★ 4

Source: Google

★ 1

When I buy the membership, they told me I can add guest by add 20 dollar per month. After several month, When I decide add my gf as guest. They told me I cannot add any guest?? This also happens to my friend. Please be aware for this fraud!!

Source: Google

★ 5

🙂 Super place for those of us who like to train 💪🏋️‍♀️

Source: Google

★ 5

Large and professional

Source: Google

★ 1

How unsanitary does the pool need to be for a person to get a rash after using it for merely 30 minutes? What is inside of the water?

Source: Google

★ 1

They don’t have enough equipment. Stolen or missing all the time. This is so disappointing.

Source: Google

★ 3

Source: Google

★ 1

This review is dedicated to the lady that doesn’t know LA Fitness’ own policies and pretended like she knew what she was talking about.

I had a guest pass for my friend and myself. I showed up to the reception area and notified a person I was using a guest pass for my friend and myself. That person called over another person who insisted my guest pass was only for me. Then started to list restrictions completely made up. She asked me to show where it says I can bring a guest. Then told me because I was a member over 10 years ago i couldn’t get a guest pass. Long story short avoid this location. And for you problematic lady: i did your job and looked for the information you should of. See attached.

I ended up going to another LA Fitness location: 3101 E Garvey Ave N West Covina, CA
Walked in, spoke to a lady at the desk and told her i had a guest pass. A guy came over and guided us to his desk. A few questions and he let us get our workout in! Eric you are the best!

Source: Google

★ 5

Excellent service Carlos helped a lot with giving me advices in my workouts and trainings

Source: Google

★ 1

The Pool here at Baldwin Park is unsanitary. My feet itches every time I use it. Often the pool is also way too warm. But the staff here don't seem to care at all.

Source: Google

★ 5

Thank you LA fitness..im a retired young senior...you have great facilities and classes that make me stick to my goal of losing weight and improving my overall health and able to make my wife join me with your enjoyable Zumba class led by awesome instructors.

Source: Google

★ 1

The manager of the morning shift today is unprofessional, and refused to assist an issue of mine, as if he were too lazy to help. Such a disappointing service.

Source: Google

★ 3

I like the showers but the restroom never ever has paper to dry hands and there is no sauna or steam room. Also there isn't enough cable row machines. There is only one and it is always occupied. Also no exercise blow up balls and little to no attachments for the cable machines.

Source: Google

★ 1

The gym was nice and clean during my tour today however the Fitness Sales guy MARCELO G. treated me like trash. Probably one of the most unprofessional, disrespectful, and ill-mannered individuals I encountered in the fitness industry.
I travel for work as a Nurse and I would usually enroll in La fitness for 3 – 6 months depending on the hospitals proximity. This time its baldwin park so I printed a guest pass for the day to try it out. I came today and the young African male trainer was very nice (forgot his name) and tour me at the gym. After the tour he called MARCELO G. – he is in charge in sales and let me tell you this guys is super aggressive and have no manners at all. I was telling him that I wanted to try out today before I signed up because although the gym was nice it doesn’t have a Sauna compared to other locations and I also have planet fitness black membership and wanted to see if La fitness isworth it. This is how the following conversation ensued.

Me: Hi, my name is Marc and I wanted to try this location for today I have a Guest pass.
Marcelo G: What is there to try ? You’ve been to La fitness before. Plus if you sign up today youre already getting the best deal youll ever get.

Me: Oh I’m new to the area and I wanted to get the feel of working out here that’s why I got a guest pass for the day and enroll if I like it.

Marcelo G: Oh you cant use that guest pass because you’ve already been a member to other la fitness last year in a different location.

Me: So I cant try it for today and this guest pass is invalid ?

Marcelo G: What is there to try ? You’ve been to other La fitness before its all the same. You want to try the Sauna ? You want to try the Pool ? Its all the same. Its wet. It’s the same feeling.

Me: Yes I still want to try it to get the feeling if its right for me you know since I have other gym membership too because I have Planet Fitness black card.

Marcelo G: Then Go work out at Planet Fitness then !!. All promotions ends today. I was in a meeting today. (Basically just wanted me to sign up immediately )

I was so shocked and dumbfounded how this guy behaved and use aggression for sales its unbelievable. I then asked his name so I can get a reference and then he said “ OH I don’t give up my name “ Even the other trainer that toured me was probably shocked how Marcelo was behaving. I just walked away and probably would never set foot in La fitness
but I told him in a direct way. “Why can’t you be nice to people? The other trainer that toured me treated me as human and was respectful and he then proceeded to tell me “Yeah he is nice because he is new “ – Wow, just wow” I’m telling you that the words and attitude this guy was spewing was out of control. I called the operations manager his name is Carlos S to tell him what happened. I’m hoping that corporate will be able to read this.

I take care of people for a living. I am present at bedside during a patient’s darkest hours when life is uncertain and when they are scared and Angry. I have at least good insight now into how people are, and Marcelo G have absolutely no excuse to treat people like that. I wonder how many people he disrespected to get the sales that he needs. I’m hoping for swift action from managers at this location to prevent this from happening to other people.

Source: Google

★ 1

Had a guest pass and they wouldn't let me use it or help me because they were busy while the staff was just on their phone absolutely insane don't come here save yourself the trouble

Source: Google

★ 1

Source: Google

★ 1

On 1/28/24 ( Sun ) @ appx. 7:30pm a man was brutally assaulted inside the gym in plain sight. It involved what appeared to be ( 2 ) Hispanic men appx. 50 years old. The man with long hair was running away from the man with short hair who proceeded to punch him in the head & in the back. The long hair man was screaming in pain. No one appeared to break up the assault. Many of the LA Fitness members crowded around and recorded the incident on their cell phones. This incident should have been captured on CCTV if LA Fitness has cameras in the main areas. LA Fitness staff did not appear to intervene. I did not observe LA Fitness Staff tending to the man who was assaulted. At appx. 8pm ( closing time) the police did not appear to be present. The man with the short hair was waiting outside. I felt scared. I felt as though I may get hit with a stray bullet if the man started shooting. It was very traumatizing having to witness this violent incident. I feel very bad for all the LA Fitness members at this location who had to witness this traumatizing event. I have heard of incidents of crimes happening in the parking lot at this location. I do not feel Baldwin Park is a safe city. I do not feel the Baldwin Park La Fitness is a safe location. I would avoid this location at all costs. If it all possible, I would recommend driving an extra 6 miles to the Covina La Fitness location. At least there, your not traumatized & feel like you are going to die walking to your car.

Source: Google

★ 5

Source: Google

★ 5

Carlos helped me a lot, I had a great gym workout and he helped with my shoulder and legs. Very clean gym.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I like this gym very much. I have been a member of this gym for a long time, and the coaches in it are also very professional. I will always exercise here.

Source: Google

★ 1

DO NOT GO HERE! Rude condescending staff. They don't honor guest passes, even though they're supposed to. Instead they lie and bully you to start a membership, which I was planning to until the staff member spoke to me like I'm an idiot and practically accused me of being a cheat and liar. DO YOURSELF A FAVOR AND AVOID THIS PLACE.

Source: Google

★ 5

Source: Google

★ 5

Estuvo bien el entrenamiento

Source: Google

★ 5

Muy buena experiencia de ejercicios

Source: Google

★ 5

It’s one of the best.
New and clean.

Source: Google

★ 2

En ese gym me quebraron los vidrios de l a camioneta y los que están no asen nada

Source: Google

★ 5

Source: Google

★ 5

El lugar esta limpio tiene todo para aser el ejercicio que necesitas

Source: Google

★ 5

Source: Google

★ 4

This is one of the better LA fitness gyms. People that complain about no soap, or lack of new filters in drinking fountains are probably no very familiar with LA Fitness or Gyms altogether at this pay level. Usually if you want more amenities you need to pay for a more upscale gym. The men's showers have curtains, pool water is clean, gym equipment is usually where it should be, just be mindful of the time you visit peak hours can be hectic at any gym. Staff is friendly and greet you with a smile.

Source: Google

★ 5

Very nice facility. It's big, clean, and doesn't smell of a gym. Best yet, there is swimming pool inside, what?? 👍🏾👍🏾

Source: Google

★ 5

Some things needs to be repair and some outlets don't work

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Went in the evening, super packed not the gyms fault but personally prefer an empty gym

Source: Google

★ 4

Overall good gym

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

One of the newer LA Fitness so it is cleaner than most. Doesn't have a sauna, and only 4 squat racks. The gym gets packed during peak hours, so you might have to wait a bit during leg day.

Source: Google

★ 5

Source: Google

★ 5

I like the fact that they clean every day. Sanitation is crucial

Source: Google

★ 5

Source: Google

★ 5

They have all the workout equipment you need, and it's clean from what I can tell.

Source: Google

★ 4

Source: Google

★ 1

Good gym terrible cancellation process. I originally had been paying 32.99 for my membership. After some time I wanted to upgrade my membership, I talked to Alex the manager. Great guy, helped me upgrade so I would pay more but be able to bring in guests at 49.99. After a few months I noticed I hadn't been going too much and wanted to cancel my membership. The cancellation is semi-difficult, all you have to do is go into any club and mention how you want to cancel. There should just be an option to cancel online to avoid having to go in. You could mail a letter, which would take days on end. I eventually cancelled my membership and thought the entire thing was over. Fast forward 2 months and I noticed I was charged 32.99 still my credit card. When I say I want to cancel my membership, I want to cancel my membership. Not go down to my previous plan, Contacted their customer support and HOPEFULLY now I won't be getting charged. Overall good gym but tedious process when it comes to canceling your membership.

Source: Google

★ 5

Very friendly staff in the morning, clean, plenty of equipment…the only thing missing is the sauna

Source: Google

★ 4

Source: Google

★ 4

Newer equipment than some other LAFs, bathrooms can be more tidy, for the most part wipes are always available for personal sanitation. Parking is plentiful, extra bonus is this LAF has charging stations, unfortunately its self pay :(

Source: Google

★ 5

Great service and cleanliness

Source: Google

★ 2

Good luck getting a machine after 2pm.

Water dispensers haven’t had clean filters since I signed up 3 months ago.

Bathroom/ lockers are closed during peak hours for cleaning all the time.

No one reracks the weights, not even employees.

Other than that, cool clean gym with great courts and new equipment

Source: Google

★ 2

Source: Google

★ 5

Very complete gym, no idle time to get the routine done.

Source: Google

★ 1

No hot water in this place. No jacuzzi. no one has an answer when you ask a question.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Bc the dont allow kids 😪

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Place is garbage, the female workers bar the men from showering or going into THE MENS REST ROOM.
There was a homeless person living in the Gender neutral bathroom.

The water filters on the water fountains are old and the pressure is terrible.

Source: Google

★ 5

Source: Google

★ 1

They don’t change the filter in the water you drink. Brought this up to staff and the manager Alex 3 times who said they would look into it.

3 weeks later and the water status is the same. The other station has a non working status light.

Source: Google

★ 5

Great place. Friendly staff.

Source: Google

★ 5

方便

Source: Google

★ 5

Source: Google