★ 4

Gopd equipment and clean bathrooms. Have juoce bar and swimmomg pool.

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★ 2

Have I told you lately how much this gym s s ucks
Every time you come in the equipment is neglected. More and more pieces of equipment is broken and they don’t fix it. Today 10 machines need servicing. Who knows how many tomorrow that won’t be fixed. And they stress you out buy putting on the news on tv. Who needs that. It’s enough you see it at home. Run t don’t go to la fitness. Used to be a good gym a long time ago. Find another place.

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★ 5

I come here most of the time before going to work.

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★ 5

Good lifts and good times

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★ 3

Mal functioning equipment

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★ 1

Very disappointing experience with LA Fitness.
I reached out multiple times to the customer support team regarding an issue with my membership freeze and unexpected charges, and nobody ever responded. After weeks of trying, I finally contacted the corporate office, only to be told that because I “don’t have it in writing,” they won’t do anything about it — even though the manager at my home location was the one who made the promise in person.

It’s extremely frustrating that LA Fitness won’t honor what their own staff told me, and that they put the burden on the customer instead of fixing their mistake.
Between the lack of communication, no accountability, and unhelpful corporate response, this has been one of the worst customer service experiences I’ve had with a gym.

I would strongly recommend that anyone considering LA Fitness get every promise in writing, because even when their staff makes a commitment, they refuse to stand behind it.

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★ 5

Has been my home gym for 2 years now. Couldn't be happier. The nutrtion bar there is awesome and all the staff are great. People there are friendly. Love this place it's my second home 6 days a week

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★ 5

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★ 5

Que el lugar está limpio y es de muy buena reputación y tienen un trabajador que limpia muy bien los baños los tiene impecables se llama ernesto es nuevo yo no lo había visto pero es buenisimo

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★ 4

Wow what a difference from the Cerritos Club. This club is clean organized and was pleasant to walk into.

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★ 1

The zunba class to day is not good. I is not
Zumba. Very boring.

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★ 1

Poor management and super dirty. Two of the showers in the women's locker have been "Out of Order" for more than 6 months.

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★ 5

Visit my gym in California it was great people were friendly staff was great and very clean can't wait to go back

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★ 1

Don’t try using the free pass here—they’ll require a physical ID to prove it’s you. Otherwise, you’ll need to pay the $20 entry fee or sign up for a membership. I think the rule makes sense, but what felt unfair was that the employee let my friend in with a digital ID. Later, when my friend came to ask about it, the employee said, ‘I let you in, but we’re not open to doing that for others.’ It seems like the gym’s rules aren’t applied consistently.

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★ 1

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★ 5

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★ 5

Very nice. Just need to fix a couple of machines.

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★ 1

I quit this gym for 2 main reasons: you can't actually swim in the pool unless you constantly want to battle for space, and the water in the jacuzzi is so dirty that you can't see the floor. I was told by management they only clean the pool/spa 3 times a week!! Yet there are literally hundreds of people using these facilities every day!! Really unsanitary. Locker rooms are not too clean either.

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★ 1

Terrible locker room, old equipment, pool closed several times a year

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★ 5

Tonight I had a good class of Zumba

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★ 5

Excelente

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★ 5

clean, and not busy

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★ 5

Just tried out this location for the first time through a guest pass and my workout was great and had a wide variety of machines and plenty of room

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★ 2

This is a general review for all clubs. I see several employees sitting down talking to each other or on their cell phones. I think they should walk around every 15 min and help instruct people on proper form.

I’m working out next to this older lady who clearly doesn’t know how to use the machine she is on and could hurt herself. It shouldn’t be up to other patrons to help her out.

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★ 2

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★ 5

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★ 5

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★ 1

From my experience, current management is either busy in a chaotic fashion, or just on the cell phone scrolling.

I asked for help with amenities today, zero help with zero explanation.

The front desk person was impersonable.

The head manager offered zero help with zero explanation as he shooed me away frantically getting back to his task at hand.

Bad customer service and all around bad representation of health/wellness at the West Grove club.

In 14 years of being apart of this club never have I walked out of those doors feeling so frustrated and upset.

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★ 4

Needs more variety of cardio equipment

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★ 1

Do not advise working with the training manager Christian. I had signed up for a training contract that I lapsed on not being able to use because our household went down to one car. I called in for 4 months asking for a call back with no one ever responding. I advised that I understood I would be charged for the contracted months but that I didn't want to be charged any over that. Not once did they call me back and resolve it but continued to charge me. 4 months over my contract I finally called very upset and the front desk guy finally canceled my training and said there was nothing he could do on the other months they charged. When I called guest services they showed that all my sessions had been used even though I hadn't been in for 7 months! This was fraudulent and very unprofessional. If you are looking for training I would advise to go elsewhere. I have done training at hard-core fitness places before who were the same if not less for more sessions and they did a phenomenal job. Im very disappointed in the way they handled this situation. The fact that Christian was given multiple messages and did not contact me back but continued to charge my card and say that the sessions were used is wild.

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★ 5

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★ 5

It was fantastic a great atmosphere

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★ 5

Nice day to go to the gym

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★ 1

I came on Tuesday at 6PM to swim and didn’t realize they had a class going on. I was already in my swim suit and the instructor saw me and asked “ are you in my class?” I said “no.” The lady then gives me an annoyed looked and attitude and says “well you can’t swim right now. And it’s only from 10-7.” I was just stunned by how she told me and left. I don’t think she needed to say it in a rude way. I left the gym not wanting to come back to this location because of this instructor.

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★ 3

This gym is alright, it's not too busy. The elliptical machines are all powered off when you arrive, so you have to take more time to get started on them. You have to pedal a while just to get the power to come on, and then you can finally start entering your settings. The machines in Cerritos are already powered on when you approach them so you can get started faster. It seems like they are promoting conservative news on their TV's now too, that's all they show. Used to be more balanced with different stations.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

Very Very old Gym need urgent remodeling!

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★ 4

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★ 1

I had a disappointing experience at this LA Fitness location. One of the staff members informed us that we would receive a complimentary one-month pass for guests after our workout. However, after finishing our session, we spoke to another staff member at the front desk who told us we didn't qualify for the free month, despite both of my brothers being members. Additionally, at another LA Fitness location, they offer a free month to workout, which made the situation even more frustrating. The staff member tried to charge me $20 for a one-day pass and was rude in the process. I found the entire experience unprofessional, especially since they initially allowed me to work out and promised the free month. Based on this, I will not be returning or considering a membership at this location.

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★ 5

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★ 1

Las últimas semanas los baños de las mujeres apestan como si no los an lavado en semanas los 5 representantes de ventas que tienen ahí nomas están jugando haciendo nada. Y engañando las personas con pases gratis. Para invitados cuando se los pides dicen que no calificas.el día de ayer llevé un invitado y terminaron inscribiéndola casi en contra de su voluntad fue presionada por uno de ellos para tomar la inscripción. El día hoy queremos cancelar y fuimos ignoradas por ellos y por la manager de turno que llama jazmín.mi amiga no quiere la inscripción y yo quiero que devuelvas mi dinero a mi cuenta tengo 4 años en esa locación y no había tenido ninguna inconformidad hasta el día de hoy que tus representantes me tratan como si yo fuera tonta además de la presión de ellos para inscribirte casi a fuerza no quiero las adición a mi. Cuenta y quiero mi dinero de vuelta. ….

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★ 1

We have only been a member of your gym for two months, but the management is very poor. We put our clothes in the Locker and found that important items (credit cards, driver's license, etc.) were stolen after swimming. After calling the police, the manager said that there was a problem with the video camera and it couldn't be seen. Is this an internal operation or a cover-up for someone? We are very very disappointed with your management here. I was talking to a friend today and it turned out that my friend's gym at another one of your locations had the same things stolen on March 7th.

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★ 5

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★ 1

I needed to reactivate my account, I use Renew Active through Medicare. I’ve been going to LA Fitness for 5 years. And I renew my membership once a year. I tried to renew my account 4 different times. I’d come in early , 30-45 minutes before my class. No one would ever help me. I was told that the workers at the desks were busy. But I could clearly see that on more than one occasion they were not busy. Just using their cell phones or on a break. The one time someone said they’d help me , I had 15 mins before class. He said it would take longer than 15 minutes. I told him that every time I renew it, it only takes 5-10 minutes. He said no. I was there another time while only one person was at his desk. Playing on his phone. On his lunch break. I asked when he’d be free. It was 2:30. They told me 4:00. I was So frustrated that time after time I couldn’t get any service. And most all the staff members act like they’re annoyed !!!! Not friendly at all. It seems very unprofessional even if you’re on your break to be sitting there at your desk doing nothing to simply act annoyed. I went to the Huntington Beach LA Fitness after I emailed LA Fitness to complain. I heard back from their manager. I came in & he wasn’t there. But the lady at the desk helped me & my membership was renewed within 10 minutes !!!! I’m very disappointed with the staff at Chapman & Valley View. I only go there because I enjoy the Water Aerobics class. But I prefer the HB location much more !!!! Which I also go to

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★ 4

Just like everyday, 5 sales rep doing absolutely nothing and no attendance to the bathroom. I was surprised they had a friendly associate at the front desk. This gym is poorly managed, not my problem but I would be embarrassed if I were the manager. Clean your bathrooms. No splash guards or cakes in the urinal. The tile needs to be steamed clean or replaced. I only used the restro here if an emergency, I always just change in my car in the parking lot. The members are all pretty chill and everyone re racks and wipes down. They have a ratio of 10 to 1 sales rep doing nothing all day to cleaning personnel.

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★ 1

Disgusting and dirty. Never coming back to this location.

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★ 5

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★ 4

They have a lot to offer, but how kind and caring the folk that work there are (not the trainers) make it well above average. Monday is super crowded to the point of being unbearable.

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★ 5

Zion and Carlos exude Decorum very kind and helpful made us feel at home my Dad is 89 and loves LA Fitness

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★ 1

This place is very old and dirty.
Water in the man bathroom has internal leaks. Been over 4 months. So many slip and fall. Unfortunately, i slipped and fell today. They management don’t care even though so many people reported

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★ 5

Really enjoyed my visit . Staff was helpful and the machines were clean and in good condition overall I rate it 5 of 5

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★ 5

This is my gym. Love it! Great staff at the front desk. Always friendly and helpful. Management are almost always there and ready to help the members with any issues. I bought a new phone and forgot my login credentials and Operations manager Andrew took care of it in like 30 seconds. Top notch trainers here. Always friendly and knowledgeable. This gym has a sense of community to it and I felt welcomed immediately. I've made way too many friends here!

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★ 1

I would give you this place a 0 stars. The general manager Kristo Ayala is so disrespectful and rude. I made a 3 day pass and I scanned and walked in he ask my partner how did we get in, I told him we had a 3 day pass and he said it is not valid till 24 hours. I check the terms and looked online nothing states that we need to wait 24 hours. So I let him know that and he said I make the rules here. I asked him if he can please show me the rules and regulations where it states that (as every business should have this) and he said I am telling you and I am the one who makes the rules and regulations. I politely asked again can you please show me the rules and regulations and I will leave and he said I’m telling you and I make the rules here. He failed to show me anything stating the rules or regulations for this. I went ahead and called another LA Fitness to confirm and they said they had never heard of that and it was weird. They said as long as the sales person is there we can go in, which the sales person was there because Kristo said that he can take me to the sales person and I can buy a $20 dollar day pass granted it was at 9pm. I don’t know if it was discrimination or simply an arrogant person that was lying and that’s why he couldn’t show me the rules and regulations but me and my partner felt very disappointed and offended.

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★ 5

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★ 5

A great place to workout and the staff is really friendly! We were only visiting for the holidays (we're in the military) and the staff let us in for free for the day. I'd happily come back here

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★ 5

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★ 5

Very great gym 🏋️‍♂️ 💪 and great service 👍

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★ 5

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★ 1

I do not appreciate the client services here. I talked to a personal trainer that I did not want to continue with the contract. He pushed back asking why and that I should continue. I expressed my concerns that no one was reaching out to me and that my $360 monthly fee was going to waste. Even though he heard me out, nothing was changed. Do not expect the personal trainers to go above and beyond. Then I tried to cancel again letting them know I was moving out of State. They encouraged me to keep the contract but that I would be charged only $45 a month. Here I am being charged $360 (via auto renew) without any notice. Thanks LA fitness.

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★ 1

Extremely terrible customer service. They would do everything to make you sign up for trial and miss the deadline to cancel it even you don’t need it.

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★ 1

Can I give a negative 5 the staff here are rude and pretentious I paid at another location for access to all locations and Amber here the manager was super rude it was like she was intentionally doing everything in her power to block me from using the gym which they gave already taken $120 from me and I have not used any of the locations even once she literally took pleasure in upsetting me and telling me I could use this gym if I pay more now ...insane ...plus people that act like you are below them are never people you want to be around and if that's how the manager acts well then ...thumbs down in a MAJOR WAY

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★ 5

I pay $25/mo. for this gym. It's perfect for the price.

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★ 4

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★ 5

Eddie the Sunday morning yoga teacher is the absolute best yoga teacher ever! 🙌

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★ 5

Awesome.

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★ 1

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★ 2

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★ 5

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★ 3

People are friendly, but equipment looks old and outdated. Went into the Sauna and it was spacious, Jacuzzi needs better temp it was a bit difficult to relax in room tempature water.

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★ 5

This is one of the nicest LA FItness Ive been. I love how they have a green turn section.

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★ 5

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★ 5

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★ 5

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★ 5

Was a good time to go when I go is crouded..bathroom floor a lot of water there sleepery

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★ 5

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★ 3

Locker room was disgusting

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★ 5

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★ 2

This is the closest gym to my home so I have been coming here for years but lately the Sauna is just disgusting. Some members eat inside the sauna and leave the peels behind and napkins, others sit naked on the benches without using a towel. While I understand these are the members doing, I wish the gym management would enforce a sauna etiquette and be on top of the cleaning more often throughout the day.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

ARIANNA is simply the BEST! ARIANNA assisted me over the phone with CLEAR & CONCISE information. It was obvious to me that ARIANNA enjoys her work!

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★ 2

Totally disorganized. They made two appoints to give us a tour. Both times upon arrival for the tour, they said they had no record of the appointed tour, that nobody was available to give us the tour that they had told us to show up for!
Very busy. Machines all being used. Parking jamed!

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★ 5

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★ 5

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★ 5

It's my local LA fitness. Just another LA fitness, really. Friendly, helpful staff, clean through and through.

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★ 2

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★ 1

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★ 3

This is a very average LAF in terms of equipment and classes. They added powerlifting platforms and plates recently, so that was cool. The AM staff are kind and work hard. The biggest issue with this club relates to facilities. The power went out recently closing the club and they have endless plumbing issues.

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★ 1

Dirty bathroom

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★ 5

Very gym. Much heavy. Wow

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★ 5

Juan the GM is a really awesome and helpful guy. All the staff I've interacted with there are also very kind and helpful as well. The place is clean, well lit and has a great atmosphere. I really enjoy going

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★ 5

2-7 weights busy always but there's always another machine available

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★ 5

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★ 1

Pool is way too cold for water aerobics. I have told the front desk many times and asked to speak to a manager - of course the front desk person always says they are not there or busy. I left my number several times and asked that management call me about the issue and nothing. Very frustrating.

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★ 1

Asqueroso, 🤮 es el peor LA fitness las máquinas no reciben mantenimiento siempre tienen algún defecto, las caminadoras se atoran en plena marcha por decir uno de tantos malos experiencias que he tenido en ese lugar, el día sábado 25 de noviembre 2023, los baños estaban muy sucios al punto que en el suelo del camino a la piscina había excrementos en el piso, esa fue la última mala experiencia que soporte de ese lugar

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★ 1

Poorly managed location. the free weights are never racked. You’ll find them in an assortment of random piles. The equipment is old and dirty. There’s typically 1-3 staff members max even at peak times.

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★ 5

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★ 5

My husband goes faithfully and really enjoys all the equipment and classes they offer.

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★ 1

Worst Gym ever …one of the coaches name Joel insulted me in front of everyone. And When I reached out to the manager , the same coach insulted me again and the manager did nothing. Not safe for any woman to go there. Keep distance as no one can protect you over there !

Update: I just read some reviews complaining about the same person. This is totally unacceptable to keep a person like that in. LA fitness is the worst

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★ 5

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★ 5

Twice a day baby

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★ 5

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★ 5

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★ 4

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★ 2

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★ 3

I like the variety of machines they have. Some of them are too close to each other making it awkward to work out comfortably. The pool area needs to be upgraded, cleaned better and more often. Keep in mind that when you join you will have a hard sale for their personal training program.

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★ 5

It's a gym.

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★ 1

Saw a few roaches in the locker room in the lockers; can’t come back. You take one of those home and you’ll have a problem. No thank you!

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★ 4

This trainer, Joel. First impressions, he's very assertive, straight forward, yet, fairly friendly. There was no problems with my encounter with him, as my original trainer couldn't take me, so he filled in. He wasted no time, since he was already working over his normal hours just to work with me and even staying after our session was over to make sure I fully completed the workout.
Really put me through it. Which is good. Pushing me to my limits.
We spoke about how he really likes to help people in there work out journey, even if it means working overtime. Moving from different locations and working with a different people everyday.
While reading the other reviews about him, you may interpret this as you will, but he was generally nice to me, as a trainer. He's a cool guy overall💪

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★ 1

Restrooms maintenance is so bad, I suggest to please improve

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★ 5

Joel Antonio Hall, gave me the best experience I’ve ever had within the process of signing up to join a gym. Joel goes above and beyond and making sure he assesses my needs and make sures he gives me a white glove experience.

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★ 5

Signed up for LA fitness with Joel about 2 months ago, he made the process pretty easy and straight forward, I sent a VIP guest invite to a friend that would be in town for a couple weeks today and he was more than happy to help us get situated. Thanks Joel! Clean gym for the most part and lots of equipment. Would recommend.

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★ 1

I came in yesterday to try out LA Fitness. Im currently at anytime fitness and I was looking to downgrade. Well a definite downgrade indeed. So much worse I wasn’t even allowed in. When showing the manager Joel my free pass I was immediately interrogated like I was some hostage. He asked if I have a pass from anywhere else, and I said yes. After saying that Joel said that I can’t workout unless I pay him $20 because of my membership at a different gym. So basically my free pass and business meant absolutely nothing to Joel. Considering the man is probably on some atrocious commission spread, it makes no sense why I was treated like a toe nail. When I said I don’t want to pay for a pass Joel insulted me and claimed that I don’t have any money. Joel is a complete cancer to this company and doesn’t deserve a position anywhere. I have notified everyone that I know who goes to the GG location and they will be cancelling immediately. I have also shared to everyone far and wide on my social media platforms about Joel and how he treats his prospective customers. LA fitness I would highly suggest doing something before Joel completely destroys the Garden Grove location’s reputation. Large corporations like LA Fitness need to hold accountability for this type of behavior.

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★ 1

Let me start by saying this.. the front desk person (I believe his name was Zion) was much more professional than the assumed manager at this location, Joel. Joel was unprofessional and came up to me as if we were in a fight. I asked to terminate my agreement the same day I signed up, and was told to come in the following day (Sunday) to speak to the operations manager. I come in Sunday and Joel says he never said anything about Sunday, though I had confirmed with him twice before leaving.

I come in Sunday and Zion was very patient and he made me aware that the operations manager is not present. And guess who then comes out asking for a fight, saying I want to go to a cheaper gym and not wanting quality gym.. What manager even says things like this? Is this how you attract your customers? His tone with me changed 100% as soon as he realized I wanted to terminate the agreement. This will be reported to corporate.

I will come in with the letter tomorrow terminating the agreement and I will drop it off with the manager. Joel, I've been in the customer service industry for 12 years now and you need training. It just doesn't make sense how the front desk person was more professional than you were.

What a shame. By the way 24 hour fitness offering annual membership at $26/mo for the highest level with 2 guest passes and national access to all the clubs. They've earned my business.

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★ 5

It’s very easy to like an LA fitness. That is this nice. This place is beautiful. The staff is incredibly friendly, but I love the upstairs cardio for some reason that really appeals to me but for some reason, this place really appeals to me because it’s clean, the parking lot is huge, the staff is incredibly friendly, and they have a lot of wonderful offerings from local business. I would continue to look at my membership as an investment, not an expense.

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★ 2

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★ 5

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★ 4

One of the older LA Fitness centers in the area, but still worthy of 4 stars.

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★ 2

Equipment is often not functioning for long periods of time. Old outdated feeling in the gym.

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★ 3

A decent gym but much of the machine-equipment is very outdated and needs better service-maintenance. Free weight selection is fine, so if that's all you use, this review doesn't apply. I'm about 60% free weights 40% machines

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★ 1

Find another gym. Dont waste your time unless you have money to blow with all the fees.

July 2023 update. These people will swindle you out of your money with no humanity or regret. Some of us are suffering serious hardships. I needed to back out of a PT contract because my grandmother is terminal and declining. Juan and Joel are the worst of the worst. I’ve been getting the run around for 2 months now. Take your money and run!!

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★ 2

Attended this gym for about an year and a half, decent equipment and very friendly people who attend the gym. On the other hand, the staff, hours, and some of the rules on "buddy passes" is what tanks this rating. You are allowed to bring a "buddy" in, but here's the catch. You can only bring this person in for ONE week and if you want to bring them back in after that ONE week you have to wait a whopping 6 months or so before you can bring them back as I was told directly from the front desk. Secondly, if this person has any previous memberships at ANY LA Fitness, you will NOT be able to bring them in for whatever reason. Furthermore, when working out you aren't ALWAYS looking to talk to someone, I'd say about 1/3 times there is always someone walking around with a clipboard asking you if you know anyone who you would recommend to this gym, and if so for you to give them their personal info. Though I understand that they are just trying to make connections this became very annoying for me as it would happen so much to me specifically it became a burden. Lastly, the hours on weekends are absolutely absurd, there is no reason a gym should be closing at 5pm on a weekend, though I'm not saying they have to be open 24 hours, the fact that they would open at 8am and close at 5pm is absurd. Apart from a majority of my complaints though I was still able to get a very solid workout in with the equipment found there along with the fact that usually it never got TOO crowded for me to workout.

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★ 3

The overall is just okay. It appears that the cleaning is starting to lag

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★ 4

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★ 5

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★ 3

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★ 5

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★ 1

The worst of the worst when it comes to swindling potential clients. Yes, you do need to bring in clients, but at least pretend that you have some semblance of human honesty, Joel Hall.

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★ 5

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★ 4

The place needs a good makeover and new machines in some areas.
Overall, it is ok 👍
Stuff is friendly

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★ 4

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★ 5

It was good, clean machines, plenty of machines and not crowded any of the times I was there

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★ 3

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★ 5

The gym was very clean, the staff was friendly and very accommodating, specially Jose T.

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★ 4

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★ 5

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★ 5

Very classy

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★ 1

Worst customer service and unfriendly employee

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★ 5

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★ 5

Nice clean gym,but the locker room benches are carpeted. In my opinion that is very unsanitary, a niche for microbial utopia.

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★ 4

Edit: they now close at 8 which is much better.

You guys are not open long enough. Closing at 5 PM on the weekends is not convenient.

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★ 3

This is one of the older facilities but the equipment for running and weight area was more than adequte. Check them out.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Moat complete work out place with pool and sauna and indoor basketball court

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★ 4

An ok gym with private showers & one of my favorite glute machines. Decent crowd & plenty of free parking.

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★ 5

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★ 5

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★ 5

This club staff is awesome, operations, pt, sales all great people!!!

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★ 5

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★ 3

The machines are old and the place is crowded. The staffs are very nice tho!

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★ 4

Although the square footage compared to other LA fitness franchise gyms across the country is much smaller, I found the equipment to be better taken care of than similar facilities. Dumbells were placed back in the rack in appropriate locations and most members seemed to clean up the equipment. It definitely felt tight due to the lack of space and the number of people working out even during the late morning hours, but I would hesitate to return when I'm back in town.

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★ 1

They only Show Fox news on their TVs, looks like owner got some deal(paid) with this channel and showing Fox propaganda all day I don't recommend this place

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★ 2

Gym equipment is decent at best, very packed most of the time they close way to early Saturday Sunday (4pm)
They were also supposed to have the sauna fixed by nov 19th which is what the sign on the sauna door said, now today when I called I was told they have no idea when it will be fixed . 24 hours is a better all around option

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★ 1

Nothing works

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★ 5

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★ 4

Solo una maquina por ejercicio

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★ 5

Good place to workout. Clean facilities.

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★ 5

Great place

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★ 5

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★ 2

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★ 1

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★ 5

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★ 4

Decent place to work out. With sauna, swimming pool, free weights, racket ball court, showers, lockers, smoothie bar with energy drinks made to order. Weight machines, cardio machines and classes. This place pretty much has it all for the young and young at heart. Hope this review is helpful friends. : )

Source: Google

★ 4

Already a exclusive member but is this fitness club like Irvine the top notch one

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★ 1

Worst management ever!

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★ 1

Be careful with this location! Someone copy my signature to open the club (HIIT) for someone else under my account. I found out because someone called me that the payment can’t go through (not my card) and I talked to someone (staff) that I wanted to cancel because I didn’t sign up BUT they didn’t believe me and insisted that I have to pay the cancel fee, they didn’t try to find out that who did it! They are not professional at all. “DISAPPOINTED”

Source: Google

★ 1

Clean the bathrooms...simple as that. The tile is soooo nasty they need to steam clean and if that does not work tear it out! I have been coming here for years. Love the gym itself but the bathrooms are never clean. Gym has been remodeled so its odd that the bathrooms were sadly skipped.

Source: Google

★ 1

Dirty, high priced . For the membership fee they charge, they should at least have soap in the shower.

Source: Google

★ 2

The gym equipment are not properly cleaned. The pictures show an accumulation of dead skin on the handle bar… the flecks got on my hand when I grabbed it. This wouldn’t happen if LA Fitness put an effort to clean/scrub equipment at least once a month.And I sprayed the Formula 236 (available to customers) beforehand because of safety precautions - I wonder if the gym equipment gets wiped ONLY by customers. The floors, locker room, and bathroom are always clean tho, that’s great.

Source: Google

★ 4

Not a bad place to workout at!

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★ 5

the best gym ever

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★ 1

Whhhhhyyyyyyyyyyyy whhhyy whhyyy would you decide to close your kids club. Not cool man, not cool.

Source: Google

★ 1

Why are the hours still so reduced, Planet fitness is open 24 hrs, UFC Gym is open 24 hrs and 24 hrs is open 24 hrs. I am not requiring you guys to do the same but paying $30 for a gym that is open 8 am - 5 pm during weekends is ridiculous.

Source: Google

★ 5

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★ 5

Had back & biceps day here. Enjoyed a lot. Clean, nice, had sauna, the only thing it was Saturday and it closed at 5, a little too early

Source: Google

★ 5

Andrew Juarez was amazing at helping me when we worked out together. His workouts are exceptional, the general vibe is great and I have nothing but good experiences. I definitely recommend him to my friends and family along with other people who are looking for a personal trainer.

Source: Google

★ 1

Please read the contract before you sign it. We were told we would be able to freeze a personal trainer membership in case of financial problems but NO. They will not allow it. They will tell you lies in order for you to join ! Also, personal trainers are often late and at times don’t even show up. I’m very disappointed with management and don’t recommend this gym.

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★ 1

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★ 5

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★ 2

Old equipment, needs an upgrade asap.

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★ 3

For a gym, it's great, but sometimes some staff is lacking in tact. Otherwise, it's overall not bad.

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★ 4

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★ 1

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★ 1

Please open the gym a lot earlier on the weekend. Maybe at 6 am. I have many family obligations during the weekend and can only go to the gym if it is earlier. Weekend business hours from 8 am to 5 pm is too short: Also, can you please open until 11 pm or 12 am on weekdays again? It is post pandemic now, please give us back our hours. You charge us higher rate, but give us less hours.

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★ 5

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★ 5

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★ 1

Bad experience

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★ 1

Manager has bad attitude towards me when I want to cancel my membership. Never again

Source: Google

★ 5

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★ 5

Source: Google