★ 3

The wifi hasn't worked for over a year. They don't even need to fix it.u

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★ 5

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★ 1

When I came to open the card, I actually only needed it for one month. They said the minimum period for opening was two months, and I agreed. After it ended, I went to the store to request to stop the card. Their staff found my membership information and confirmed the card suspension with me. However, I found that they were still deducting money, for more than half a year. I went to the store again, but they refused to refund the money, only agreeing to stop the current deduction. It's terrifying. Everything seems like a scam. They will do anything to make you pay more.

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★ 4

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★ 1

DO NOT CHOOSE THIS GYM!!! Hate this place I asked for cancel my membership and they lie to me it was not cancelled and they still charged me for the moth I did not go.

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★ 5

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★ 4

Convenient location and decent equipment, the front desk staff is a bit clueless and the bathrooms are not very clean.

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★ 1

Not all of LA Fitness' locations are kept tidy, and speaking with the employees doesn't result in anything getting done.

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★ 5

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★ 1

I contacted them for support about an issue with my account. The first staff member I spoke to was very unprofessional and rude, even hanging up on me multiple times. After this, I decided to visit in person. When I arrived, I spoke with someone at the check-in desk, who lied to me, even about their name, that’s why I asked for their manager , I noticed when I talk to their manager he with a friend, mocked me in a very disrespectful way. I felt extremely embarrassed by their rude behavior.
Finally, I spoke with the sales manager, who was polite and professional, but the earlier unprofessional and mocking behavior was very disappointing and upsetting

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★ 5

best LA Fitness in Irvine, very clean and safe location ina the woodbury center. the staff at the front is very friendly and the girl manager is very nice i see here everydau she always asks abour my day

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★ 5

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★ 1

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★ 1

Not clean. I carry my own cleaning products to wipe equipment down before use.

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★ 2

I was very disappointed with the front office staff at LA fitness. The level of rudeness was unacceptable, and it’s clear that not just anyone should be hired for customer-facing roles. A little respect for customers goes a long way, and unfortunately, that was completely lacking in my experience. Management should seriously consider training their staff on professionalism and basic courtesy. Also machines is too old and broken never updated, other locations have most updated machines not sure why this one no one care about it.

Source: Google

★ 1

The worst LA Fitness I have even been to, dirty, broken equipment, unprofessional staff who don't care about what they do and what they say.
Too bad that I have no other choice because it is close by where I live. Otherwise, I will never want to come here.
I helped my cousin joined LA Fitness last year. He rarely uses the membership. His dad asked me to cancel it for him since he was under my account. His monthly membership was due on the 12th each month. I went in at the end of last month to cancel his membership. After telling the staff in the office to cancel his membership, he told me done, your cousin's membership had been canceled. This staff didn't give me any paperwork saying my cousin's membership was canceled.
Surprisingly, my credit card got charged on the 12th. I went in the same day to dispute. A staff in the front desk looked into my account. My cousin's membership was still valid. So the guy I spoke to at the end of the last month didn't cancel my cousin's membership. Either he did it on purpose or he didn't care about it. What an unprofessional staff! The front desk staff told me that I needed to talk to the manager, a lady supposed to come in around 9AM on certain days.
Fine, I went in around 9AM last Tuesday. She was busy, she didn't even bother to talk to me, only had a staff from the office talk to me. That staff told me he would request a refund of $34.99 for me. It would take 3 to 4 days to show on my credit card.
I waited and waited, that never happened. So I went in to talk to the manager again today. She told me that there was not proof that I came in last month to cancel my cousin's membership. I told her that your staff didn't do his job. She told me that those were the salesmen. She was not in charge of the salesmen. Sounded very complicated here. Basically, she couldn't do anything for my $34.99 refund. So who was in charge of the salesmen?
I told her that I would yelp this place one star and google this place one star, too. She didn't care. I asked her name. She told me her name. Unfortunately, I didn't know how to spell it either she was speaking too fast or I wasn't too familiar with American names. So I asked her to spell her name for me. She refused.
I will call my credit card company to dispute this $34.99.
It gave me the kind of impression that bunch of careless and incompetent staff working there. Maybe because of the location, this place can still survive.
Hope someone has the choice to go to another LA fitness location won't bother to come to this one. The experience of this one sucks!
Hope the owner of this location cares about his or her business, improves this business with some good plans.

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★ 1

This place is terrible, the employees lied about my cancellation. The guy told me on my face that my membership was cancelled successfully which was not true. After I got charged, I made phone call, the guy said he processed the refunds which was not true. I called again, they put me on the hold forever. They did this for purpose since very beginning, it was a scam. Terrible service, terrible company.

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★ 5

omar was really kind and welcoming with showing me around the gym . The gym is really nice and a lot of different versatile things to do here .

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★ 1

Every machine in there is either half broken or wiggly. The PT and Peloton areas are highly prioritized, which is of course basically always empty. This makes the experience super fun if you like having two people breathing on you at all times. It gets really cramped up in the grass area where you should be able to do stretches and weights. This area also gets really smelly since I don’t think they clean this area very well, or at all, including the yoga mats. Some of the staff members are also quite rude.

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★ 5

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★ 5

There is plenty of parking space, and Zumba class is fun.

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★ 5

Clean gym, very friendly staff and best classes for yoga and Zumba. Very convenient location, recommend

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★ 2

They need to leave the doors open. It smells so bad at this gym, other than that it’s a nice experience.

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★ 1

The equipments at this gym are so outdated, rusted, and constantly breaking down. Instead of proper repairs, they only apply temporary fixes. Many machines, including the treadmills, are out of calibration. The treadmill belts in particular were replaced poorly and now slips, making them unsafe to use. You’d figure since it’s Irvine, they would at least use decent equipment.

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★ 3

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★ 4

Newer LA Fitness. Smaller, limited equipment. Busy location. Clean.

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★ 5

Matin is the guy you want to talk to. Super chill, honest, and knows his stuff. He didn’t try to push anything on me, just helped me figure out what worked best and made the whole process easy. You can tell he actually cares and isn’t just trying to close a sale. Ask for Matin — you won’t regret it.

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★ 1

Used the 3 day pass to check out the gym. The salesperson was kind enough but you could tell her was new. Followed up at appropriate intervals but we decided to put it on hold. Just spoke to the sales rep who called back (was sent to voicemail) then immediately called again singing "Happy Birthday". I assumed they had the wrong number. After singing he then went into his sales pitch. Odd and unprofessional but unique. The reason for the 1 star is how unprofessional and condescending he was after I explained we are holding off due to time constraints. He responded by saying "so you got the free pass but you don't have time to sign up, ok. It's ok, I get it" implying with his tone and speech we only wanted a free pass. I will be directing a complaint to their superiors. I'm his is a learned behavoir from other sales personnel on that team since he is very new to sales. Looks bad on LA Fitness to have this level of unprofessionalism from their sales team.

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★ 5

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★ 5

Let me start off with saying, Omar is the best!!
He helped me with everything today and got me the best deal. I came in looking for a membership and he gave me a tour and gave me the best price. This guy was to be the best of the best.

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★ 1

"Could you please improve the shower facilities? After swimming, the water pressure is very low, and it's quite inconvenient to shower."

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★ 5

Omar helped me out greatly.

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★ 1

Most dirty gym , I even been to , don’t recommend

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★ 5

I recently joined LA Fitness and had the pleasure of working with Matin, the sales manager. My experience was outstanding from start to finish. If you’re considering joining, I highly recommend asking for Matin

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★ 5

Big thanks to Matin, the manager at LA Fitness! Every time I come in, he’s super approachable, easy to talk to, and always willing to help out with anything. Whether it’s a quick question or an issue that needs fixing, he handles it right away and with a great attitude. You can tell he takes pride in his work and wants everyone to have a good experience at the gym. It really makes a difference having someone like Matin around — appreciate you, man!

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★ 1

I am writing to file a complaint regarding the handling of my membership freeze and cancellation process, which has caused me significant inconvenience, financial loss, and emotional distress.

In April, I submitted a membership freeze request for June and July, paying the $30 fee ($15/month) as instructed, due to travel plans to Korea. After that, I realized I would not be able to return until after August 15 and requested an additional freeze extension for August.

However, multiple staff members at the Irvine,CA location informed me that they could not process the change and directed me to the main email. After sending several emails, I finally received a response, only to be redirected again to the Irvine manager — who also claimed they couldn’t help.

Subsequently, I received an email from a staff member named Natali asking me to call her. I paid for international calling and called at 3 PM PST, only to be told she was unavailable. Additionally, during this call, I was treated in a racially insensitive manner by the receptionists, which I found deeply upsetting.

I followed up via email again and was told to call back during working hours. When I tried again the following week, I was once again told she was unavailable — only to later discover that Natali works in a different state. I was never informed of her exact location or time zone, which caused confusion and loss of both time and money.

Out of frustration, I requested cancellation of my membership and a refund for the last month, which I have not used due to being abroad. However, I was told that I now “owe” $15 for the August freeze — even though I had already requested it during my frozen period in July — and that no refund will be issued since the cancellation has been processed.

This situation makes no sense:

If my membership is now canceled and cannot be used, why am I being charged for August freeze?
If you charge the freeze fee for August, then I should be able to activate and use the last paid month in Aug
I requested cancellation during my freeze period — I did not have a chance to use the final month I paid for.
I believe I am entitled to a refund for the final month or at least a fair resolution.
I would like to escalate this issue to higher management or a corporate-level representative. I am deeply dissatisfied with the lack of clear communication, the unprofessional handling, and especially the discriminatory treatment I experienced.

Please advise me of the correct department or contact to formally escalate this issue to.

Source: Google

★ 5

Great place to work out. Staff was friendly Omar was nice.

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★ 1

This gym is continuously declining. New staffs who works over there extremely unprofessional. Constantly pacing around while talking on the phone as he supposedly helping me. I asked if there is any promotion or deal as my parents go to this gym and guy just straight up didn't care anything and made me to go with the original plan for the monthly membership. Turns out LA fitness offers family plan but the guy did not even offer me this. With that kind of don't care attitude really making me doubt about this place.

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★ 5

Clean. Staff very friendly.

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★ 5

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★ 5

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★ 5

I had a great experience working with Matin, the sales manager at LA Fitness. He was professional, friendly, and genuinely helpful throughout the whole process. Matin took the time to understand what I was looking for and made sure I felt comfortable and informed every step of the way. He wasn’t pushy at all—instead, he focused on making sure I was getting the best membership for my needs. Thanks to him, I felt confident signing up. Highly recommend asking for Matin if you're considering joining!

Source: Google

★ 1

The salesperson is extremely unprofessional and kept pressuring me to subscribe to a membership. I had initially tried to use the 3 day pass, but they claimed it was invalid. Even after I insisted several times that I just came back from college and wanted to look at all the gyms in Irvine, he kept trying to passively aggressively pressure me into subscribing by saying things such as "didn't you come here to work out" and "you want to work out with roaches in 24 hr?". The whole experience made me super uncomfortable and I was only able to leave after insisting multiple times I needed to go home and eat lunch.

Source: Google

★ 2

If you cancel your membership in person at the gym, make sure they print you a receipt of cancellation!
I cancelled my membership yesterday, and the salesperson said a cancellation email was sent to my email on file, and he read off my email address to confirm, and he said I was all set. I checked my email later on and nothing.
I stopped by the gym this morning to make sure the cancellation had gone through and my membership was still active.
It could have been an honest mistake but I’ve been scammed by fitness gyms too many times in the past to think so. In my experience this is typical. I should have asked for a receipt yesterday or made sure the email came through.

Source: Google

★ 1

It wasn’t a respectful experience at all. They gave me a one-week pass, so I came to the gym at 11am, fully dressed with my gym bag, ready to start my week. But the person who was supposed to activate the pass was very rude and told me I had to buy a membership first, and then they would honor the free week. I went to the front desk to speak with a manager, but they said he was at the bank and no manager was available. So I had no choice but to leave and go back home to Laguna Hills.

Source: Google

★ 4

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★ 1

Avoid! Predatory Billing and Awful Customer Service

Avoid LA Fitness at all costs. After years of loyal membership.. both myself and my family, I canceled in person when moving out of California. Despite that, they continued billing me for 6+ months, which I only noticed because I rarely used that credit card.

When I brought this to their attention and provided proof that I’d left the country and hadn’t used the gym once, they still refused to refund me. Their excuse? I no longer had the cancellation receipt.. something that had been automatically deleted from my email trash folder. They could easily see that I no longer used facilities after Feb of 2024.

This isn’t just poor service, it’s predatory behavior. They show zero goodwill to long-term customers and prioritize squeezing money over doing what's right.

Use Planet Fitness or 24 Hour Fitness instead.

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★ 4

Solid LA fitness. Can't complain. It is an interesting layout with the pool that is right in the middle

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★ 5

I started my journey today at LA Fitness and had complications with my scan QR code, but Erik came and was kind and helpful and help me to start my journey. I appreciate it and very thankful for his help and generosity.

Source: Google

★ 5

LA Fitness stands out as a top-tier gym, largely thanks to the exceptional leadership of Manager Matin. His dedication to both customer service and operational excellence creates a welcoming and high-performing environment for all members.

From day one, Matin impressed me with his professionalism, responsiveness, and attention to detail. He ensures every member’s experience is smooth whether it’s resolving issues quickly, keeping the facility in excellent condition, or simply offering a warm greeting at the door. It’s clear that he takes pride in his work and wants every member to succeed in their fitness journey.

What makes Matin truly stand out is his commitment to results. He doesn’t just manage a gym he builds a fitness community where people feel supported and motivated. His leadership sets the tone for the staff and elevates the entire member experience.

If you’re looking for a gym that values your time, your goals, and your overall experience, I highly recommend LA Fitness under Matin’s management. You’ll not only benefit from a great facility you’ll be in the hands of a manager who truly cares about your progress and satisfaction.

Source: Google

★ 1

Zero Stars actually.
Beware of this location and think ten times before you sign up.
Old machines. Overcrowded.
They make it a nightmare to cancel your membership. Making you go in circles.
You have to see a manager to cancel your membership. And the manager is never around.

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★ 4

Great gym. It's just too packed all the time. It's hard to always get the routine you want since it's always very busy.

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★ 2

Old equipment and people decide to camp out on the machines playing with their phones forever.

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★ 5

Fred is an awesome manager running a great operation here. Keep it up!

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★ 5

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★ 5

I had a great experience working with Matin at LA Fitness. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find the best membership option. He took the time to answer all my questions without any pressure or sales tactics, which I really appreciated.
Matin made the whole process smooth and stress-free. He was transparent about pricing and perks, and even followed up after I signed up to make sure everything was going well. That level of customer service is rare these days!
If you’re considering joining LA Fitness, definitely ask for Matin—he’ll take care of you.

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★ 1

The trainer you pay for doesn’t seem to care at all. A trainer should always pay attention to your workout-that’s the whole point of paying them, so you don’t end up doing something wrong or unsafe. But that’s not the case at this gym. They’re constantly on their phone and barely paying attention while you exercise. It’s disappointing, and honestly pretty gross that trainers like Matthew Marcinczyk exist.

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★ 1

closes to early and overcrowded with no equipment

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★ 5

I had a great experience with Matin, the sales manager at LA Fitness. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find the best membership option for my goals. He took the time to answer all my questions without any pressure and made the whole process easy and straightforward.

It’s rare to find someone in sales who actually listens and puts the customer first, but Matin did exactly that. If you’re considering joining LA Fitness, I definitely recommend talking to him — he’ll take care of you.

Thanks again, Matin!

Source: Google

★ 5

Matin is hands down one of the best sales managers I’ve come across at any gym. From the moment I walked in, he was welcoming, knowledgeable, and genuinely interested in helping me find the best membership fit. He wasn’t pushy at all—just informative and super respectful of my goals and budget. Thanks to him, I actually felt excited to start my fitness journey. If you visit LA Fitness, ask for Matin. He’ll take care of you!

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★ 5

Matin helped me out quickly and made the whole sign-up process super easy. He was clear, efficient, and didn’t waste any time. Great experience!

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★ 5

老婆和儿子在这里健身，我偶尔回来，大部分时间都是来接他们

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★ 1

This was the worst gym membership experience i have ever gone thru. The only way u can end your membership is if u go up to the la fitness center yourself and if u get overdraft fees there is no way of getting your money back. I will never sign up for LA fitness ever again 👎.

Source: Google

★ 5

I had such good experience with getting my membership fixed by the sales manager Matin He was very helpful and friendly and Fred the operation managed helped me a lot with finding my lost item and making sure I had what I needed.
Definitely Recommend talk to them for anything

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★ 5

I’ve had really good experience at this gym man I can’t even explain how helpful they are, but I can tell y’all one thing, if you want to get yourself a good deal talk to the sales manager Matin he tells you everything you need and Fred the operation manager and very helpful DEFINITELY RECOMMEND.

Source: Google

★ 5

Nice equipments, great staff. Especially Matin.

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★ 4

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★ 5

I had the pleasure of meeting Matin, the manager at my local LA Fitness, and he made my experience fantastic. He’s friendly, approachable, and genuinely cares about members. Matin answered all my questions, offered helpful tips, and made the gym feel welcoming. It's clear he’s committed to providing great service. Highly recommend this gym because of him!

Source: Google

★ 5

I’ve been a member of LA Fitness for a few months, and it’s been fantastic. The gym is clean, the staff is friendly, and there’s a great variety of equipment and classes. I love the 24/7 access and the extra amenities like the pool and sauna. Highly recommend! Talked to Matin and he had very good service and help.

Source: Google

★ 5

★★★★★ Great Gym & Awesome Staff!

Love this gym! It’s always clean, has plenty of equipment, and a great atmosphere. Big shoutout to Matin for his excellent service—super friendly and always willing to help. The classes are great, and the pool and sauna are a nice bonus. Definitely recommend!

Source: Google

★ 3

I truly don’t understand what’s wrong with them. The sauna temperature controller It’s have been broken for the past few years even though it’s the easiest fix . therefore, it is very often where the sauna is out of order and I don’t understand. Why don’t they have a walk tree on top of the sauna machine to stabilize the temperature since every other LA fitness has it

Source: Google

★ 1

My son received a 3-day trial pass, and I had planned to gift him a 1-year membership after his trial. Since he is a minor, I had to accompany him on the first day.

The trial voucher had to be used within 30 days, and we realized it had been 28 days, so we called the gym beforehand to confirm its validity. The staff member we spoke to assured us it was still valid. However, when we arrived at the gym, the staff on-site claimed it was not.

Confused, we left but decided to call the gym again to clarify. Once again, we were told the trial was valid. When we returned to explain the situation, the staff was extremely rude and unprofessional in handling the issue.

After much hassle, they finally registered my son for the trial, and he completed his first session. However, when he returned the next day, they claimed he was not in the system and denied him access. When I called to ask what had happened, I was told that the staff member we had dealt with was not working that day and that there was "nothing they could do."

How can a business operate with such disorganization and incompetence? Staff member there was extremely unprofessional and rude especially the front office staff. It’s unacceptable for a fitness center in Irvine to have staff like this. I didn’t even bother visiting again and have no intention of ever doing so. As long as they continue providing such poor customer service, we will never use this facility.

Extremely disappointed.

Source: Google

★ 5

Good gym with kids club. Some of the equipment is a little old but in good condition. Swimming classes for kids at pool in gym which is very convenient for us. It does get crowded in the evening but I am still able to use most of the equipment without any problem. The gym is clean and employees are good. My daughter loves their kids club.

Source: Google

★ 1

This gym is ridiculously overcrowded. They only one flat bench press by the dumbbell rack. I canceled my membership just 3 days of being there because nearly every equipment is occupied. The management is just as terrible as the equipment. This gym is a ZERO star with no hope of getting better. My recommendation to anyone who is read this review, please do not waste your time or money.

Source: Google

★ 1

The staff at this place is unprofessional and lacks proper customer service skills. They need to improve how they interact with customers. However, the cleaning employees are doing their job perfectly and keeping the place spotless.

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★ 5

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★ 1

Recently, LA fitness becomes very crowd. You have to wait for facilities. Classes are packed. I hThis LA Fitness location has become really crowded lately. You often have to wait for equipment, and the classes are packed. The other day, someone walked up to me and said, "You've been using this for a long time—when will you be done?" Excuse me? I had only been on it for 10 minutes! For God's sake.

ave meet

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★ 5

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★ 5

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★ 5

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★ 5

Front desk staff is amazing , super helpful always, and gym is always clean

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★ 5

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★ 5

Aaron was amazing super personable and welcoming! Gave a great deal and was kind, not like other sales reps. Favourite La fitness location &&& customer service by far!!!:)

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★ 5

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★ 1

The staff really are lazy for not organizing the dumbbell rack alone. That is a nightmare and embarrassment. Also, the girl who opens in the mornings clearly is socially special. When you say hi and bye, she just stares at you without saying anything. Usually has her hood up and scrolls on her social media page ignoring people who walk in and out. Clearly gen z, work on maybe talking back to people who say something to you? Just a thought.

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★ 1

No one puts weights back

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★ 5

Happy New Year !

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★ 1

Everything is messed around, and it took time to find dumbbells. This is at 6 a.m. Nothing has been cleaned since last night. Some bars on the side of the Private Zone are grabbed from outside the private zone and are in use when needed. The incline on several treadmills does not work. Staff do not care about your problem.
In comparison to ‘In Shape Health Club’, this is bad enough.

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★ 5

Very friendly and helpful staff, and always clean!

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★ 1

Dirty, super crowded with snotty Irvine teenagers. Not nearly enough power racks or benches. Dumbell area is totally inadequate. Staff is rude and unhelpful. This place captures everything that’s terrible about commercial gyms.

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★ 1

the most horrible gym of this chain that I have been to! in the personal zone there is a place for a glute bridge, there are no other places like this in the gym. I always use this zone for this exercise. but today I was forbidden. I went to the neighboring zone for cross fit and started doing it there, I also needed dumbbells for the barbell, but I was forbidden to take them from the personal zone and suggested that I take them in the zone at the other end of the gym! that is, I have to drag heavy dumbbells from one part of the gym to another? are you serious!?

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★ 1

I just moved to this area. I’m a member with lifetime fitness and I tried to come to the gym and the salesman. His name is Sam. He was absolutely rude and not helpful. I would never sign up in this gym. Rude salesman

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★ 5

Great place, amazing personal trainer Joseph...

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★ 1

Worst La fitness ever, the guy at the front is rude and i canceled my membership today. Will not be coming back

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★ 2

La fitness is a scam. I’ve tried ending my membership I even asked the manager for ver & over & he just told me that I should keep it for my health as I got mad cus he strangely refuse to help. Now I blocked my card & removed it from the billing & switched it to another card Yet they still took the money out

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★ 1

The male cleaning staff actually called out the member who was using the restroom and told him to stop using the restroom because he needed to clean up first so he could go home from get off work early. This is very rude behavior!

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★ 5

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★ 1

I was really excited to check this gym out since I’m just a five-minute walk away. The gym was solid, but the bathroom was a disaster—filthy, smelled awful, wet toilet paper and piss everywhere. This is Irvine—I expected better. Won’t be joining.

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★ 1

First, let me tell you that I am a foreigner who is not good at English.

To sum up my opinion, dishonest staffs and deceptive sales methods.

A staff told me to sign up for a membership right away when I went to use the guest pass, preventing me from using the guest pass. Since I requested to use a guest pass, I thought that even if I signed up for a membership, the membership period would start after guest pass 3 days, but the staff did not activate my guest pass without any mention.

2 days later, I knew my guest pass was not activated, so I protested. Even though another staff told me that my membership payment would be canceled when I requested cancellation for the above reasons, my membership payment was not cancelled.

5 days later, I knew my membership payment was not cancelled. Another staff who heard this situation said, 'I can't cancel your membership. I don't know what is problem.', 'You've already signed up for membership, so why do you need a guest pass?'

Even if you go to la fitness, please go to another branch.

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★ 5

Great gym conveniently located from my home, inside a beautiful shopping center with restaurants and groceries nearby. It’s always clean and organized includes Free weights, basketball, swimming, spa and sauna as well as turf area, and group classes. Come see Edgar for the best deal! He speaks Spanish English and Chinese which comes in handy for many people here!

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★ 5

I love this gym! The facility has everything I need, there are a lot of options for machinery and classes, the staff is friendly and genuine and kids Klub is so affordable. You get up to two hours a day to drop off your kids and get a workout in. It’s a great way for them to have fun and for me to get some me time in haha 😊

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★ 5

Very friendly staff, special thanks to the front desk for always greeting me with a smile! Cannot recommend this gym enough to my buddies and family that visit!

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★ 5

Love this gym, great location, and love the GM here Edgar who I signed up through. Genuine guy that will take care of you and is very responsive and quick on communications.

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★ 5

I wanted get into shape and the manager Edgar gave me the tools that I needed to pursue my goals. He got me the best deal on my gym membership, he’s a great guy who really looks out for everyone and their best interests.

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★ 2

Please attend to cleaning , locker rooms, Matts, showers etc

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★ 1

Avoid this place at all costs! I decided to end my membership for non-usage and they forced me to pay 45 days ahead before they would cancel my membership. Such a GREEDY business! I will drive out of my way and pay more at another gym before I support a business that cares only about squeezing the last dime out of someone.

Source: Google

★ 1

Literally the messiest gym I’ve ever been to… it’s quite embarrassing. This is my least favorite location out of all the Irvine locations for this reason. This location is closest to my house so I go here out of convenience but I dread thinking about having to deal with the groups of high schoolers walking around in flocks and taking up every machine

People have no gym etiquette here and throw weights all over/don’t know how to put them back. You’re always looking for the matching pair to a set of dumbbells and there’s never consistency in what’s available.

This location really needs to step it up because it’s the grossest one imo

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★ 1

I have no choice, this is the closest place for me, otherwise I would never ever go there, every day something is broken, if you guys like sauna , this is not the place, every other days the sauna is broke.

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★ 1

I can’t believe how many messy and dirty here!!no one for cleaning at all!!!all machines no wipe for long time just one person walking around with brush and dusters and show off like she is working!!rest room are terrible ,machines are sweaty and sticky 😖😖main door has 20000finger print!!

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★ 1

Long hours kids swimming class real noise then only 3line on small swimming pool then short time open business no choices

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★ 1

Kids working at front desk were super rude and assumed I was trying to sneak in like I was some delinquent. They were cursing and giving me an attitude. Management needs to do something about the front desk staff immediately. Will never come here again.

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★ 2

It seems like a Middle School day care. This is a hang out for students and their friends. This could be a great gym if someone could manage all the loud rude kids around. It’s hot and humid inside.

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★ 3

Nice facility and staff but way too crowded. May have oversold memberships. Weekday late afternoon is the worst as it’s filled with entitled Woodbury youth with no gym etiquette. Not a bad facility - just be forewarned.

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★ 3

Doesn't matter what time you come, it's always crowded. Overall it's clean, not so friendly

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★ 1

I had trainer and after 3 months they said you can get better deal and they changed my plan and I told them so many time I want finish this training plan in 6 months and they said sure
And the training manager Jason I talk with him so many times , and I said please make sure they don’t charge me after 6 months ,But they charge me again 345$
And my dispute with bank did not accept
And I’m really frustrated with that place I hate when people lying like that ,
I’m not recommended La fitness at all .

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★ 5

Clean gym and friendly staff. Machines are in working condition. The gym is also fairly big and open. What else could you ask for.

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★ 4

Haven't been back since covid. It's nice to see it's still good. The open gym area is clean. But to many children and adult think their mommy's work there and will clean up after them. Good gym edicate means you put up your weights when you're done.

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★ 4

Nice gym. My issue… there are not enough equipment and weights.

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★ 1

The staff is good, but the gym needs remodeling
There is one flat bench in the whole gym if you want to use the dumbbells you have to wait

The management needs to step up and invest in the equipment, no need to be cheap !!

Update:- May 2024
The gym is not organized at all, they even made an area for personal training only even if there is no one using it they prevent anyone to use it

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★ 4

The gym is nice enough and has quite a bit of equipment. The cleaning crew seems to be always busy and working through the equipment and bathrooms.
The only really annoying thing about this place is the clients who sit on the equipment on their phones. It’s a kind of next level rudeness and lack of awareness. I have on occasion waited for a machine for five minutes while a person sat texting or scrolling. The offending parties are of all ages… Teenagers, 20 somethings and also senior citizens.
The management and the people who work here are always very nice .

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★ 5

Eddie was a great help

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★ 5

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★ 1

Trainers are sitting and eating their food right at the desk smelling up the place. I thought we are coming here to workout and not to smell fried chicken. I’m wondering it’s the right place to go workout to since the management is breaking up their own rules NO FOOD ON THE FLOOR. Just unbelievable 4/29 6:30 pm

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★ 1

The General Manager of this location is called Edgar/Eddie. He is incredibly unprofessional and demeaning towards gym members and guests. This LA Fitness is also one of the worst maintained locations I have seen in a while. Be aware of this man, you're better off going to one of the two other LA Fitnesses 10-15 minutes away.

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★ 1

Weight room and functional training area is in a perpetual state of disarray. The personal trainers have cordoned off 50% of the functional training area to keep gym goers out of that area. Effective reducing the functional training and equipment use by 50%.

Maintenance staff regularly creates safety hazards with their extension cords.

Wildly inconsistent enforcement of gym rules. Friends with someone that works there? Guess the rules don’t apply to you.

Influencers regularly filming themselves creating an inconvenient experience for anyone who may want to walk through the gym.

Disgusting men’s room.

The people running this place are clearly checked out and just don’t care. 👎🏻👎🏻👎🏻

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★ 5

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★ 5

Very good.

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★ 3

Always Crowded and busy,actually not satisfied for services

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★ 1

The general manger Edgar/Eddie is rude and unprofessional. You’re much better going to the other LA Fitness’ in the area.

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★ 1

First day I went in I was forced to write a five star review lol. I was pushed so hard to take personal training. He even asked me ”Don’t you even have 100$ to spare every week? What do you even do for work”. Pathetic.

No one wears masks (not enforced even after state mandate). Nobody cleans equipment after use. No gym etiquette. Nobody ever racks the weights and you spend half the time searching all over the place.

Edit March 2024- this gym is a joke. they forgot the time changePicture here is the crowd outside the door at 8:20 am. Someone forgot the clock is changing today

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★ 2

Someone needs to control the group of Asian women who go to zumba classes and stay on front row.

They are absolutely despicable and aggressive. Bullies!

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★ 1

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★ 5

特别喜欢的健身房，每周好几次。设施齐全，环境良好，经理Edgar会说中文，人很好。

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★ 1

This place is terrible.

It’s always hot and humid inside, all the equipment is dirty and usually in some state of disrepair, and it’s always INCREDIBLY CROWDED.

This is a bigger problem caused by the city of Irvine who continues to build mass housing in the neighborhood but refuses to add any retail space. Typically a business run this poorly would go out of business, but since there are no alternatives in the area people have no choice but to come here.

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★ 5

I just recently purchased a membership here because I absolutely loved the convenience and versatility I experienced when having the free VIP pass. As someone who is constantly on the go, it’s nice being able to access so many locations nearby, as well as having many machines/spaces available with the size of the gym and lots of different options for workouts.

Edgar at the East Irvine location was especially super helpful. He completely went out of his way to help me get my membership and facilitated every step from A to Z with great levels of communication, and amazing customer service. And he also speaks Spanish and Chinese 😄

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★ 5

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★ 3

Facilities are outdated but employees are kind.

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★ 3

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★ 1

The biggest scammer. I got Personal Trainer. They were really bad. I wanted to cancel PT after a few sessions. They said ok to cancel, and told me "you will get refund in 10 business days". After 10 days I went back to ask for my refund. They said no you didn’t cancel. And time is up for cancellation. 5 times I went for cancellation and refund. Finally I told them I would go to court. After all fights they cancelled. Stay away from these liars.

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★ 1

Very often crowded with rowdy, younger crowds that are on their phones, hoarding the equipment.

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★ 5

Amazing service from Edgar today over the phone! He was extremely professional over the phone. I complimented the Barranca and this location.
I've been to this location before. Great customer service from all of the employees!
LA Fitness is the best.
Thank you!
Best regards,

Mr. Shahid D. Syed.

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★ 5

Love this place. .stuffs are friendly. Equipments are new and clean. Instructors are talented.

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★ 5

Melissa at the front desk is very professional & courteous. She is always smiling & very welcoming! Hopefully she checks you in! I heard she’s also in the daycare area & our neighbor parents love her! If you are planning on joining & bringing your children know that you & your family are in special, caring hands! She treats you like a VIP!

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★ 4

Ok. It’s an LA fitness. The usual problems you get with large corporate gyms exist here but they at least try to keep the place up at this location. For the most part the machines work, place is clean, and staff is friendly.

The downside? The clientele. There doesn’t seem to be any gym etiquette here. I would say the majority of the clients here are respectful, however, there are pockets of young adults that group up and take over sections of the gym. That’s fine, but get off your phone or stop flexing at yourself in the mirror and let other people use the equipment and bathroom. The horseplay has caused me to stop working out because they almost fall into me while doing reps. The bathroom gets blown out at the end of the day with people just tossing paper towels but staff does try to stay on top of it.

Overall, I have no major complaints. Kids will do kids stuff, just have to not let it bother you and continue to get your sweat on.

There is plenty of parking and a janky juice bar that can’t quite figure it out yet.

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★ 1

Salespeople are very pushy and lack transparency when asked about pricing and rates. I asked the salesperson, an older Asian lady, multiple times about the cost of a membership, but she kept deflecting my questions until I firmly informed her I wanted to see the facilities and understand their pricing plans before I went any further.

Upon touring the facilities, the gym equipment is packed too closely and is a bit old.

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★ 5

I've been trying for a couple of years to connect with a personal trainer at multiple locations, and I couldn't find one who would show interest in helping me. I have had trainers who would not show up, not pay attention to my needs, or quit after a few weeks. So unprofessional! Then I came here even though it's further away. Brandon is excellent, comes up with different ideas each session, and for the first time in years, I feel like I'm really making progress.

The club is clean and well maintained, and the rest of the staff is friendly. Much better than some other nearby locations.

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★ 5

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★ 4

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★ 3

This LA Fitness location in Woodbury Town Center could improve in a few areas. Unlike other branches, they don't provide towels, and the showers could use a remodel. The cleanliness might be questionable due to the older appearance. It would be better to replace the shower curtains with glass doors for a fresher look and feel.

Source: Google

★ 5

The best

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★ 4

Quiet small but good enough for my daily training

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★ 1

I was lied to, this disgusting place. You may have said it well when you signed up for membership, but the promised content is all lies. Do you want to change plans? impossible! Do you want to close your membership? impossible! Everything has to wait for the manager to operate, and then the manager will never be there, never reply to you, and then never make any changes. They will just deduct your money from your account again and again!

Source: Google

★ 1

LA Fitness store in Irvine Woodbury for arbitrarily canceling my membership. My membership was unjustly terminated. I suspect it was due to a staff member's malicious reporting and unfounded complaints against me. I personally have not received any complaint notifications or related information. If someone did lodge a complaint against me, I have a right to know. Without any investigation or evidence, they chose to cancel my membership. I believe this is wrong. I feel discriminated against because I am an Asian female with limited English skills. I think they took someone else's false accusations against me seriously and decided to cancel my membership card on their own. This feels like racial discrimination and is unfair.

I have already rallied many fellow gym members to sign a petition on my behalf, attesting that I have not had any disputes or altercations with anyone during my workouts or Zumba classes. I have always had pleasant interactions with everyone. If my membership was terminated without any investigation, it's purely racial discrimination.

I hope this matter will be thoroughly investigated. I demand the restoration of my membership and an apology from the person responsible for its unwarranted cancellation.

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★ 4

This location is decent is OK I mean sometimes it’s super super busy but if you go in the morning it’s OK I wouldn’t recommend go in the afternoon around like 4 to 8. It’s gonna be super crowded.

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★ 5

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★ 3

Pros: has everything you need
Cons: if you love being around annoying tweens then this place is great

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★ 1

It is super crowded and the employees at the desk are rude and have air pods in them and the bathroom are dirty

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★ 1

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★ 1

All the staff here are crooks I asked for a membership cancellation four times and they gave me a strange address to avoid being busy and write an email, but I didn't get a reply from there

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★ 5

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★ 2

Do you like scavenger hunts!? If you answered yes then this Lafitness location is the one for you. I often travel for work so I go to many different la fitness locations and so far this is one of my least favorites. Good luck trying to find a free bench in the dumbell area and if you do find one have fun trying to find 2 of the same weight dumbell. When you go over to the cable machines you will have just as hard of a time getting a spot and when you do there will be no attachments for different muscle groups. At other locations they have a bin with the different attachments there next to the cable machine, now i am not sure if this is just hidden so.ewhere in the gym but I was not able to find it. Lastly most of the equipment is outdated here. The good thi g I will say is the squat rack seems to be open more often than other locations I have been to, atleast around 5 am when I have been here.

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★ 5

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★ 5

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★ 5

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★ 4

Great place to train

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★ 5

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★ 1

Staff is nice, but scammed me haha. I told them I am going abroad for one year and would like to purchase a one month membership. The manager said the shortest membership is two months, but I only have a month left before leaving, so the manager offered me a two month deal for $100. He said I can pause it after one month and resume eventually. He didn't tell me, of course, that during the year I am abroad I will be charged $10 each month. Now that I am abroad, they have also made it a pain to cancel my membership online. Better off using 24 hr fitness (which is cheaper) or doing calisthenics at home.

Source: Google

★ 5

Very clean Gym, saw employees clean during my visit, has a lot of equipment, restrooms was also pretty clean

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★ 5

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★ 1

The management of this gym is fake. They don’t do what they say. Both gym and Trainers are good but management just eludes you to buy membership saying you can cancel it any time and then you figure out you can’t cancel it. They make you feel like you are doing crime if you cancel membership. Stay away from this guy name Jon, he is totally fraud and a liar.

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★ 4

Staff are really nice and place has all the equipment you need

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★ 1

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★ 3

Densely populated gym //
Inflexible staff at check in with guest passes// one of the worser la fitness gyms out there

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★ 4

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★ 4

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★ 1

This is the 3rd time coming in person to cancel my membership and the refused to do so because they say the only one can cancel your membership is the manager and he’s not here, that is against the contract I signed which allows me to cancel anytime, very unprofessional..
Also the reason of canceling is I’m being overcharged, against of what I signed with them, and the gym is always crowded, no one returns weights after working out, if you have a leg day or chest day good lock dining an available machine

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★ 1

Worst gym I have ever been to. Over crowded. Black mold in the showers. Equipment misplaced, missing, or broken. Questionable characters in locker rooms/sauna. They make it incredibly difficult to cancel your membership. You have to come in person to talk to a manager if you want to cancel, but the manager is never there lol. All the employees are useless and pretty rude. Avoid this specifc location at all costs.

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★ 5

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★ 5

Very good gym

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★ 3

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★ 3

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★ 5

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★ 1

Eddy and Robert both are very disrespectful and the gym is dirty, busy, and do not recommend

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★ 5

Really good LA Fitness

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★ 4

Clean and not too crowded considering the other gyms in the area.

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★ 2

Weekday 10AM, the place is at 90% capacity. Breaking up with a gym is like breaking up with your ex. Its a nice facility with everything you would need, but how you part ways is a good indicator of business-as-usual and its character.

I moved into Irvine with an all-club membership but have another gym closer now. During cancellation staff member asked where I would be moving to and explicitly stated that the new gym I am signing up for is closing in 3 months. Regardless if factual or not this is 1.) very unprofessional and 2.) questionably legal.

This is in additional the the typical cancellation pressures of asking you to freeze membership (i.e., paying 10 $/mo for nothing) and telling you if you came back your membership would be nearly double what you currently pay.

This kind of business practice is very discouraging to see. If you want my business again, then open up another location instead of grossly trying to milk long-term members that just are not a good fit anymore.

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★ 4

Located at great location. Always crowded, the squat area is always taken, long wait…

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★ 1

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★ 4

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★ 1

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★ 5

Machines are clean and very spacious.

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★ 5

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★ 5

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★ 4

Strange hours but has a heated pool, plenty of gear and clean equipment. Lots of machines, free weights and a training area along with a jacuzzi and sauna located in the Woodbury Plaza with grocery stores and restaurants readily accessible.

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★ 1

Place is terrible. Staff is non existent, the gym smells and is super dirty. Dumbbells and weights are scattered everywhere it’s hectic do not recommend.

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★ 1

ATTN NEW MEMBERS: Cancellation is a nightmare. You can only cancel in person with a manager (who often is busy) from 9am-5pm. I had to try 4 different times to cancel my membership. It's risky to email them for a cancellation because their response time is slow, "within 5-7 days". LA fitness will do everything in their power to pressure you to sign for a membership when you try to just get a 3 day free pass. There is over an hour of "information gathering" in which they ask you BS questions about your goals and they even weigh you and get your body fat % before you can even try the gym. They will offer you a "free personal training session" but it entails asking the same dumb questions over again in regards to your "body goals". Such a waste of time. The gym is overcrowded and dirty. I prefer even 24 hour fitness compared to this. Garbage gym. Employees are money driven and not friendly.

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★ 4

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★ 5

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★ 1

Honestly, it's the absolute worst. Not that LA Fitness gyms, in general, are very desirable. However, this specific one is a special kind of terrible. It's small and FILTHY. It is full of unruly teenagers running around shirtless with no resemblance of any kind of gym etiquette. The equipment is dated, rusted, and always broken. There is not enough equipment for how crowded it gets. The workout benches are a hazard waiting to happen, as the bolts in the ground are loose and the benches rock wildly as you sit on them, hopefully you've done your stabilization training prior to trying a heavy incline dumbbell press.

The staff is nice, although that is the only redemptive quality this gym has to offer. Needs to be overhauled, remodeled, and all new equipment.

Don't waste your time, drive 10 minutes away to the jamboree/Michelle or culver/barranca locations, they are much better cared for.

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★ 3

Too much cardio equipment.. Not enough free weights.. Not enough sanitizing stations/wipes..

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