★ 1

Used the app to get a friend in, been a member since 2021 never had an issue with VIP guest passes. Omar decided to charge us $20 for the FREE guest pass.

Even though you pay for whatever highest membership they offer.

Lied about everything when I signed up with this gym, I do not recommend.

Source: Google

★ 2

All the machines are fine and good as they got a upgrade recently. But everytime I go to the gym one of the workers makes fun of my outfits.

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★ 5

My favorite gym.
I trained here for around six months, and every time it was a pleasure to walk in — clean, well-organized, and with the right vibe to train seriously.
One of those places that will really stay with me.

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★ 5

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★ 4

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★ 1

I was told to take a seat and someone would attend to my membership inquiries. Took a seat, then waited 5, 10, 15, 20 mins, nobody came, I stood, approached the person who I initially asked, ONLY then did he ask someone to entertain me. Forget it, not worth dealing with this LA Fitness guy occupying a desk!

Source: Google

★ 4

Great gym except that it is contaminated with a lot of patrons with poor etiquette who fail to follow the second most important rule in a gym which is RERACK YOUR WEIGHTS. There dumbbells everywhere out of place making tripping hazards and it difficult to find a dumbbell you need. I predict it’s only a matter of time until a litigious opportunist loser will trip, fall, and sue the gym.

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★ 5

Hey i walked without my id and i met Sina he was amazing and helped me. Im glad that i came to this gym today

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★ 5

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★ 4

Nice machines and a clean and bright place to workout.

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★ 2

这个地方以挣钱为目的，服务很差。使劲拉会员，你没让会前每天打电话，能烦死。现在人满为患，都找不到下手的器材。扣钱的时候没商量，晚交一天charge$5。

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★ 5

One of the few good gym location in Irvine. Also I want to shoutout to Richie for helping me starting my fitness journey. He's absolutely professional and friendly, clearly explain benefits terms and condition which helped my paperwork process to be way smoother.

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★ 1

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★ 5

Hi i went to the gym and sina was really helpful recommend going and talk to him.

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★ 5

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★ 2

They keep removing amenities. First it was the basketball court, now the upstairs racquetball courts. Locke room and rest rooms are always a mess.

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★ 1

Repeated Service Failures and No Accountability

I’ve been paying $119/month for premium bundle of Pilates, 50/50, & Glutes classes at this gym, in addition to the regular membership fee. Despite registering properly, the instructor failed to show up four times without any prior notice in this one month. I reported each incident to the front desk immediately, yet when I spoke with management, they claimed it was the first time they’d heard about it.

Members are charged a $15 penalty for missing a class, yet when the instructor fails to show up without notice, we receive nothing in return. It feels like we’re expected to take the loss quietly, without any accountability on the gym’s side.

This lack of internal communication and accountability is deeply disappointing. I’ve since submitted a formal complaint to LA FITNESS and am currently waiting for a response. At this point, I cannot recommend this gym to others, as I no longer feel I can trust their systems or their commitment to members.

Source: Google

★ 5

love their yoga classes, instructor Stef is the reason I keep the membership. She rocks!

Source: Google

★ 1

Worst gym community ever.
I get it. We all want to work out, but there's a lot of people in this gym specifically that hog a lot of equipment, use two machines when they could only use one at a time.
People are rude and don't go around seeing that you're working on a set.
This is my first time here and it happened five times within the hour that I was there.
Aside from that, there are no wipes for you to clean the machines.
And that's just a very bad No-No in hygiene, especially in gyms.

Unfortunately this is the first and last time I'm coming to this location.

Source: Google

★ 5

One of the fanciest LA Fitness location but then this is Irvine lol. Huge Lift Room. Plenty of weights. Also many “OF” people if you know what I mean haha I’ve chatted with one.

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★ 5

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★ 1

It's crazy.

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★ 4

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★ 5

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★ 2

I got accepted into the university nearby so I came for a trial. Worker would not let me use a trial even after explaining that I’m moving to Irvine. Developed a very rude attitude towards me and my friend who has a membership. Very discouraging for my gym journey

Source: Google

★ 3

I really like this gym. The atmosphere is great, and it's not as crowded as the nearby competitors. I also appreciate that it has punching bags. But there's one big negative: the shower stalls don't have curtains. I feel uncomfortable and awkward taking a shower with other people looking.

Мне нравится этот зал , атмосфера и не такая большая загруженность как у ближайших конкурентов и за то что в этом зале есть боксерские груши . Но есть один большой МИНУС . В душевых кабинках нет шторок . Я мне не приятно и не удобно принимать душ под взглядами окружающих .

Source: Google

★ 1

## the good

Proximity: closest gym for us
Good facility with pool and racquetball courts.

## not so great

Taking at least 3 stars away for their terrible customer service, not necessarily with front desk but with their management and whoever is in charge of memberships and nagging people to join things.

Examples:
Got a membership before pandemic and during pandemic they had to close obviously due to covid protocols. So they closed the location and frozen our membership. The problem here is communication. They didn't communicate the freezing and unfreezing of our membership well. At some point they started charging us again while the pandemic was still happening. This required some phone calls and trying to get through their system to understand what's going on and eventually we were so frustrated we just closed our membership. And we closed it while the branch is not yet open so we basically wasted the last month of our membership since we had to pay for that when we signed up.

I have another example where signing up for their membership was a stressful experience. They kept pestering us to book an appointment with a trainer and made it sound like our membership initiation is not complete until we did so.

Lastly the facility itself is nice at least the last time I visited in 2020 but even then they were doing away with some racquetball courts (that I was interested in) and switching them to HIIT gyms which I'm not interested in. So thats just a personal gripe with them.

Source: Google

★ 1

My family and I recently experienced the most blatant racism we’ve ever faced at the Irvine LA Fitness, and I feel it’s important to share this publicly. We’ve lived in Irvine for over five years and have been members of this LA Fitness for about a year. Until now, we’ve never had an issue.

The General Manager, Robert, refused to allow my sister to enter with me as a guest. He claimed my membership type didn’t allow guests because it is provided through my Veteran insurance program. I calmly responded that she could instead use the 7-day pass. His reply shocked me: “Oh anyone can do that. But since she said she would start a membership on the 1st we are not going to take the 7-day pass because we would have to sit down with her and give her a tour and we’re not going to do that.”

At the time, multiple staff members were standing around with little to do, so the excuse made no sense. My sister had even been a previous member at this same location and already has a paid personal training package with one of their trainers, Jed. Robert didn’t even bother scanning her code to see if her membership had already started. Instead, he became aggressive in both stance and tone.

What makes this worse is that earlier the same day, my white Veteran friend with the exact same membership type was allowed to bring in a guest with no problem. That’s when I realized we were being singled out because we are Black.

I plan to file a complaint with the California Civil Rights Department, but I also want this to be public so others know what we went through. If you are Black or a person of color considering this gym, please be aware—you may not be treated with the same respect and fairness as others.

Source: Google

★ 5

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★ 1

I’m extremely disappointed with LA Fitness. I followed their exact process to cancel my membership in person, as required. I physically went to the location, and was told it was taken care of. I insisted for any proof or email or letter , and he said "you don't need to , there is nothing I can give you."

Yet, they continued to charge me ...

When I finally noticed after 2 months , they dont respond on phone and I had to go in person. There is no respect for you time! So I went back, they claimed they had no proof that I canceled and said they would “submit a refund request” — but made it clear there’s no guarantee I’ll get any of that money back. So essentially, they can just ignore your cancellation and hope you don’t notice the extra charges.

Honestly, it feels like this might be a deliberate tactic — ignore the first one or two cancellation attempts and keep charging to see if people just give up or don’t catch it.

On top of that, the facility itself is old and poorly maintained. The showers and pool are not clean, and everything feels outdated and neglected.

It’s a shame because this experience has completely destroyed any trust I had in the company. I would not recommend LA Fitness to anyone — there are better, cleaner, and far more transparent gyms out there.

Source: Google

★ 2

Very disappointed lately with the quality of club pilates instructors. Young instructors, obviously with minimal experience, run a class that is mediocre at best. Running a bunch of stretches and planks doesn't mean it's a good class. Just let us do it on our own and we probably can do it better. No purpose, no flow, no theme. Most of them have zero knowledge about movement, good balancing and level of appropriate resistance. Are you paying them less than the veteran instructors? Otherwise, I don't see a reason why a reputable place like LA fitness brings no good/bad instructors. Makes me want to cancel my club pilates membership.

Source: Google

★ 1

personal trainers are ruthless. they’ll harass you to try to sign up for their classes. literally just signed up and they started bombarding me with calls. if i don’t pick up, why would you call another 4 times within 12 mins

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★ 5

Good environment

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★ 5

Cina as well as the manager were absolutely helpful and inviting highly recommended making this your home gym.

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★ 4

Sina was a great help. The equipment and spaces are top notch. I would love to come back to this location, the layout is excelllent

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★ 1

They make money by freezing your membership and charge an annual fee of $118.
They want to deceive you when you want to cancel so they suggest to freeze your membership and annually they charge you.
I complained to the manager and she said she cannot reimburse the annual fee!!!!
Be careful when signing membership, ask the agent to give you time to read as they make you to just sign without explaining the hidden charges.

Source: Google

★ 5

New equipments are superb.. extra space and more equipments now...

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★ 4

It was a great gym and loved the equipment

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★ 4

The gym has a nice and spacious environment. Some of the popular machines aren’t available in sufficient numbers, also cleaning issues like other branches…, but overall it’s an acceptable gym. One of the managers, Robert, also helped me get the best deal.

Source: Google

★ 5

I'm not sure why this place only has a 3.4 star average. May it's all before the renovations but they finished it a few months ago and it's now my favorite location. There are literally like 20 benches!!! And 6+ pulley machines!! This is a dream come true for me. It's a two story location. They also turned the basketball court into an area for dead lifts, squats, etc which I love because I never used it to play basketball anyway (sorry to everyone who used it to play basketball!). I wish it was closer to where I lived because I'd live at this gym if I could lol.

Source: Google

★ 2

New Issue #2:
There is a guy who sprays some chemical in men's sauna perhaps every morning. It has a strong oder. I was there when he came into the sauna and sprayed the chemicals without getting my permission. Whenever I go into the sauna, I smell the same thing. So, I assume that he does it every morning.
LA Fitness should post a notice saying "No sprays allowed in sauna" as we have no way of knowing what the chemical is.

New Issue #1:
Lately, I've been seen a guy taking a selfie using the large mirror in the locker room. I asked him not to take it because naked people could be reflected on the mirror. He said he'll wait until I was done changing. But he is not supposed to take selfies in the locker room at all.
Today, a guy came into the locker room with a FaceTime call with a woman. I asked him to use the voice-only call in the locker room. But he refused.
LA Fitness posted a sign in fine print. They should have a large graphic sign with 'No Selfie' and 'No FaceTime' instead. I think most people either don't read the fine print or just ignore it.

Update:
They no longer ask Dustin to be a substitute teacher so far.

I go to aqua fitness classes regularly around 3 times week. I like the regular teachers, but one of the substitute teachers, Dustin, doesn't know how to teach it. He used the weights for the whole time, which could create joint problems among seniors. He also taught only for 35-40 minutes. I believe he never tried aqua fitness himself and he doesn't understand it.

I guess it is better than canceling the class altogether. But then today we had a wonderful substitute teacher, Jim. I asked Jim why he didn't substitute last Friday. He said he wasn't asked. So my beef is why not use a better substitute teacher for the class if he is available.

Source: Google

★ 3

I was thinking of cancelling my pilaties membership because most of the classes were very easy and were beginner level at best. The instructors are all very nice however most taught classes that were suited for beginners so many classes felt more like stretching. I really enjoyed the instructor Stef M.'s class and Nancy H.'s because thier exercices were challenging and their also very friendly. I wish there were levels for the classes specificically one's that more advanced.

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★ 5

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★ 5

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★ 1

I was banned from this location a few weeks ago after a vending machine incident where my friend’s card declined. I returned the next day on my own and paid $100 to make it right, and the juice bar owner personally told me she let management know we didn’t want anyone banned.

Since then, I’ve done everything I can: I’ve apologized, paid in full, and followed every respectful channel. I’ve spoken with the district and regional managers, submitted a ticket through the BBB, and even waited weeks after being told someone would get back to me. I’m 16 years old and don’t have access to another gym LA Fitness was my outlet and safe space, and it’s been extremely hard not being able to work out for weeks.

I’m only asking for a second chance. I made a mistake, took responsibility, and have been grieving the consequences ever since. I still hope someone higher up at LA Fitness will read this and reconsider. Thank you.

— John H.

Source: Google

★ 1

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★ 5

Haven't been to LA Fitness in a minute, but the juice bar there was excellent! The customer service was amazing! Seyna, was attentive and made sure that I felt welcomed! Great way to enjoy the protein shake after a hard workout.

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★ 4

It's spacious with many amenities. The cardio equipment is all upstairs and the stairs are towards the back which is a little annoying. I have to edit my review because the 2025 remodel has substantially improved the layout and access to weights by replacing the basketball court with another weight room.

Source: Google

★ 3

Lack of sanitizing wipes in the lifting area in particular, but every area too. With the rise of new covid strain this is a non-negotiable.

Also no mats for stretching, low in quantity and whatever mats exist are broken and torn apart. Wild.

Source: Google

★ 1

Lesley and Jasmine have no sense of Customer Service. They think customers are interruptions. They are too lazy.

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★ 5

LA Fitness ("LAF") at Crossroads in Irvine has definitely kicked it up a notch. They now have a glute program dedicated to the lower part of the body with some great coaches. They also have a CS4 program, a HIIT type workout, which is outstanding. (Check out Shane's class for CS4. He was so encouraging to me when I started and continues to be each time I attend.)

I am still and will always be in love with the Pilates program which has some really wonderful instructors who provided versatile, challenging, and focused workouts daily. Stef, Diane, Jose, Kate, and Becky will give you a great workout so be ready for the challenge.

Of all the Pilates instructors however, Stef, who is so dedicated to the practice and so passionate about her work, will give you a challenging workout but with lots of options just in case you are not feeling it on any particular day. And, she never does the same workout twice. Everyday it's something new so it never gets boring. Her support of each of us is apparent and especially to me. I have lost 40 lbs. with Pilates, cardio, yoga and a good diet. You should also check out Stef's yoga classes especially her yoga sculpt class. I have taken Pilates and Yoga all over the OC and Stef's classes are some of the best in this area.

Thank you to Craig, the new sales manager (?). He took a few of us on an information tour of the new Lift room. He is a smart and gentle man who offered lots of wisdom on exercise theory and guided us toward the best programs to fit our individual needs.

Also want to mention the club manager Itza. This woman clearly loves her job and treats all of the members with kindness and respect. She encouraged me to try the Glute and CS4 program, and I cannot thank her enough for that. She was right, I love the new programs and see changes in my body and stamina already!

Great job to everyone at LAF Crossroads!

Source: Google

★ 1

Very bad customer service i talked to the membership rep to solve an issue happened but unfortunately she was very unprofessional ans in helpful and tried to escalate it but no one called back or cared about it. Very disappointed

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★ 2

Bait and switch- do not trust a word they say. They forged my signature on the membership agreement after they got me to buy me into it. Very disturbing sales tactics.

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★ 5

Voy al LA fitness de Jamboree es Excelente sus instalaciones y todo el equipo de personas que trabajan ahí destacó el gran trabajo del grupo de Aseo ❤️❤️❤️Gracias . Quiero destacar a Anitaflow son increíbles sus clases de Zumba y Body Work .

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★ 1

dirty, old gym. the kids in the kids club are mean, this is the only place my daughter hates being dropped off at. there’s two little girls i’ve witnessed bullying others. one gets dropped off around 0800-0830 every weekday. so maybe avoid this time. also, my husband always points out how nobody cleans their equipment after.

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★ 5

Great gym. Great equipment, great environment, vibe, clean.

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★ 5

Great gym! I was amazed by the service and hospitality, and Sina helped me out with showing me around! Highly recommend!

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★ 1

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★ 3

The club is great, but it’s the most disorganized LA Fitness I’ve ever worked out at. All the dumbbells are in the wrong place. I wonder if they just don’t organize it, or if people around here have a problem putting things back where they belong.

I mean, it’s the bare minimum for a functional adult.

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★ 5

Easy and fun.

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★ 5

Hey I came in worker named Karan was really helpful to me and very nice and respectful

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★ 5

Generally speaking, LA fitness is a 3 to 4 star gym, but it has more than everything. You need to get a thorough workout and stay fit.

The LA Fitness on Barranca Parkway in Irvine however, has completely helped transform my fitness journey. The recent renovation has given this location a much-needed upgrade, with modern equipment, improved lighting, and a refreshed overall atmosphere that makes every workout feel premium. Though they can still do a better job at cleaning the sauna which is an issue in most LA fitnesses I’ve been in.

What truly sets this location apart is the clientele. The membership base here is noticeably above average compared to other LA Fitness locations I've visited. Working out alongside dedicated fitness enthusiasts keeps one motivated and pushing harder during each session. There's a positive energy that radiates throughout the gym that's hard to find elsewhere.

I must also commend the front desk staff who are consistently welcoming and helpful. They greet members with genuine smiles, remember familiar faces, and are always ready to assist with any questions or concerns. This level of customer service makes a significant difference in the overall experience.

I also have to mention their new juice and smoothie bar: Elevate. It is fantastic. And the young owner Seina is a treasure. This is hands-down the best smoothie bar I’ve ever experienced in an LA fitness

Whether you're just starting your fitness journey or are a seasoned gym-goer, this location offers everything you need in a clean, well-maintained environment with a community that will keep you coming back. Highly recommend checking out this newly renovated gem in Irvine!

Source: Google

★ 5

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★ 5

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★ 5

Great gym
This place has no slow days or hours lol

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★ 1

This gym was recently redone and some equipment added. There is now 300% more people during 5-7 than before. I cannot complete my work outs. Imagine being in a crowded cafeteria. Too many people now in such a small space.

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★ 5

Paradise

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★ 5

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★ 1

Terrible layout. Already shrunken workout area for machines, making much of the space some form of add-on premium option. Worst of all, they have now closed the basketball court to make "more room" for weights etc. I will be taking my business elsewhere.

Source: Google

★ 5

Like other reviews, LA fitness gets busy. But there not really any other gym option in the area.
There’re doing remodeling/ construction so hopefully that alleviates issues.
Staff helpful and not pushy

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★ 1

Very disappointed.
Its ventilation is not enough, I go out for fresh air.

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★ 2

Certain equipment has remained non-operational or in need of repair for an extended period, with no corrective action taken over the years.

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★ 4

All good. But unfortunately, there is no punching bag there

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★ 1

THIS GYM IS CONSISTENTLY OVER CAPACITY to the point where none of the equipment or free weights are available. Seriously. Go somewhere else

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★ 5

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★ 4

This location gets really crowded during the weekdays between the hours 4:40-8:30PM; however, there are many amenities such as basketball, racquetball, sauna, jacuzzi, and pool. Lots of parking and great hours. The staff are friendly and helpful. I had a personal trainer, but the area is a bit too small and members would randomly walk into the training area and take equipment. For personal training, the Jamboree location is much better. Most of the equipment works or is repaired quickly. My wife loves Pilates and Cycling classes. Some cons include locker damage and theft in the men’s locker room. I was really disappointed to learn that this was a thing. The bathroom sinks hardly work and the floor always looks and feels dirty (bring slippers!). People often leave equipment lying around and don’t bother to put it back. It really doesn’t take much effort to be considerate of others. Other than that, I enjoy working out here!

Source: Google

★ 5

The cycle class was great, good workout and fun also

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★ 1

I joined LA Fitness because of the beautiful dance studio lighting—it was one of the main reasons I became a member. But recently, they ruined it with an update to hideous RGB lighting that looks incredibly cheap and out of place. I could understand if they used it during classes, but even when the studio is empty, staff refuses to turn it off.

It completely kills the atmosphere and makes the space unbearable. If you’re going to make changes, at least give members an option instead of forcing this ugly lighting on us. Absolutely disappointed. Do better, LA Fitness.

Source: Google

★ 4

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★ 1

terrible experience the general manager is horrible. good luck canceling anything here they will do anything but cancel your membership

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★ 4

I'd give 5 stars if they got another hip abductor and adductor machine. I feel like half the gym is just waiting for those machines

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★ 4

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★ 5

They fixed it

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★ 3

My experience is horrible.inside womans room dirty bathrooms nakedness woman's bending horrible.! It is any policy for people about wear towels or something. and maintenance clean bathrooms. Pls thks

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★ 1

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★ 4

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★ 1

Terrible customer service.
Rude does nothing but tries to sell you monthly membership, nickel, and dimes you with fees and rates

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★ 5

Accueil super agréable, c’est propre, aéré et cordiale.

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★ 3

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★ 4

Buen lugar. Solamente que en su información dice que abren a las 7:00 am y estoy en la puerta y no es cierto. Deberían actualizar el horario.

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★ 5

I just want to thank LA Fitness pillars instructors specifically Stephanie for their dedication and hardworking. You are amazing Stephanie

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★ 5

I absolutely LOVE taking Pilates with Stef at this LA Fitness! She's the only reason I go to that gym. Steff is very knowledgable, professional and super charming. Hands down best Pilates instructor you could have :). I so wish she can take over the classes at the Alicia gym as well!

Source: Google

★ 5

I love LA fitness because they have swimming pool and are some near my location so I can go any place depending on my needs. It is very convenient. In spite of my favorite gym, many members have bad behavior like no shower before wearing their swim suits for pool or spa.
Some members use the facilities dirty.
LA Fitness needs some more signs in the proper places for example 'Every user for swimming pool or spa have to take a shower before wearing swim suit'.

Recommend this gym!

Source: Google

★ 5

I’ve been with LAF (now Club Studio) Pilates for the past 4 years, and hands down, Stef is one of the best instructors. I can’t recommend her classes enough! Not only does she make each class incredibly fun and engaging, but she also prioritizes safety, which makes me feel completely confident in trying new movements and modifications. Whether you're a beginner or more advanced, Stef tailors the workouts to suit everyone’s abilities while pushing us just the right amount to improve. She’s always attentive, offering personalized adjustments that ensure you're doing the exercises safely and effectively.
What sets her apart is her upbeat and encouraging personality, which makes every class fun and enjoyable—I actually look forward to working out! I wish she offered more evening classes, as requested by most members.
If you’re looking for a Pilates instructor who can guide you to your fitness goals while making sure you’re having a great time, Stef is the best choice!

Source: Google

★ 5

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★ 1

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★ 1

My experience with this LA fitness center was a disaster. The salemen in this fitness try to sell their memebership crazily and give out a lot of promises. Believe me, they just want to get your money and never want to fullfill their promises.
In the beginning, the sale associate ask me to buy their membership. I said I just visit Irvine for one month but will come back in 6 months. The saleman promised me that they will freeze my account during my leave. He also gave me some benefit, e.g, I c an birng one of my family member every time I visit. Once I signed the contract and paid the membership fee and bring my son with me next week, they decline his entrance by saying the sales guy has left the company right that week and they cannot honor the promise. What a coincidence!
More seriously, several month later, I found my credit card was billed automatically billed for many months since I left. They didn't freeze my account at all as they promised me in the first time. When I come back again in Irvine and asked them for my money back, they refuse returning my fee by saying that there is no record showing account freezing.
Basically, they take every means to escape from their responsibility. I'm sick of the dishonesty, greediess and cheating of the personel of this fitness center and will never come back.
Meanwhile, I read from the online reviews and find that many people have such experiences for this fitness center. Don't trust this LA fitness center on culver and baranca, Irvine, and they just want to cheat on you and get the money from you without service.

Source: Google

★ 1

BEWARE - Personal Training Department ( Managament only ;Kyle, Christian, Itza -Crossroad Barranca Pkwy ) - Totally unreliable, misguiding and unaccountable. Please be aware , if you have any health condition or surgery, LA FITNESS Personal training management make no exception of freezing or cancelling the monthly payment in spite of submitting medical records and confirmation by them. The management personals are unaccountable for any correspondences, confirmations they make with you whatsoever and take no ownership and have a one sided contract which has no clause incase of any unforeseen situations like surgery or post-op medical intervention. I have had a bad experience of being convinced into their personal training program making it sound flexible and working around my medical condition but in actual was fleeced by the management by misguiding and not taking ownership for what they committed to their client.

Source: Google

★ 1

Hire someone who knows how to to do their job.
Educate your sales associates, so your loyal customers don't waist their precious time.
Already dealing with enough uneducated people in this world, don't need to meet more somewhere where I thought the sales should be first;)

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★ 1

Got ringworm infection on my neck and my dermatologist told me it’s most likely from the gym. It was the month I started working out at this location.

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★ 1

they haven't had good management, everything is behind the computer, and they haven’t offered honesty. They play the same as the dealership ☹️

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★ 5

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★ 1

One word: Filthy!

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★ 4

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★ 2

The sales (Edger) is very dishonest, he did not tell annual fee will be charged in 2 weeks, when I find out, I did not get the money back, he first was nice to me but nothing he would do for me. Later on LAfitness will just say I am stupid not reading the agreement. Be careful, I hope I am the last victim of this scam.
Update: I finally decided to cancel the membership, both I and my son. I was lucky to walk in and their operation manager was there, otherwise I will need to send e-mail. Believe me, sending e-mail cancelation might be another drama.
I want to give that manager a tumb up, fast, clear, to help all I need, even I dumped all compliant to him. One star up for that kind man!

Source: Google

★ 5

Fabio was a major help. Hooked me up with a great short term deal for my summer internship. Would recommend 👍

Source: Google

★ 5

Excelente 👌

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★ 1

Management doesn’t care about you! I went there last week. Their Zumba instructor, Maky, used a very loud music, microphone and she was literally screaming in the mic. We asked her to lower the volume and she just smiled and said ok. But the next song was still very loud and she screamed even more. We didn’t want to go deaf for a 1 hr class so 5-6 of us left the class after only 2 songs. I went to the manager and told her the story but she didn’t do anything…she could have gone to her class and could ask her to lower volume but none of them did anything. I will never go back to this place. There are other places and better instructors and services. Zumba is to have fun…not going deaf! Someone should tell the instructor Maky about this m.

Source: Google

★ 5

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★ 1

The gym is not very clean and the machines are super old. The treadmills and ellipticals have iPod plugins. That shows you how old they are. The elliptical with the hand rails that move need to be replaced. They don’t move right and a lot of the pedals seem broken. The air vents have black stuff all around the sides. Doesn’t look like they change air filters. The yoga mats in the workout class room are all broken. The membership people that hang out at the front are creepy looking.

The people that check you in are super friendly.

I used to go to planet fitness and all the equipment was new and the staff cleaned all the time and made people wipe the machines down each time. At 24 no one wipes the machines down and I’ve never seen any staff clean anything.

Wish they had kids club on Sundays.

Source: Google

★ 5

Love the place.

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★ 1

I was forced to buy personal training for 6 months and paid in full. I was promised 12 sessions in a month but was given only 9 per month. 18 sessions are still due . When asked about the due sessions the current Manager Jared denied saying that the Fitness coach Chris who signed me up is not working there anymore so the due sessions cannot be given. It's really a SCAM and please do not buy any personal training. Be cautious and don't waste your money and don't fall for any fake offers!

Source: Google

★ 1

My daughter came with me when a family tour day. The guy David who helped me for a sign in , he did took a photo of my daughter, and told me it’s free for that time and no registration after the tour I decided. But a black young lady who is a coach at yoga class, she was so rude to my daughter that day. We left her class so soon, and we head back to David to say we won’t register for her. He told me over there will no registration. But they kept over charged me for half year until bank alarm me. Because it is a double charged fee for me. So I came to front desk and asked. Then they said I registered for my daughter , and that is why they changed me. I requested fully amount refund. They told me only can do 2 months refund. And they asked proof to show I cancelled it. Otherwise they wouldn’t refund fully.So ridiculous. I told them David didn’t do that for me, and that day I didn’t request registration. He even didn’t say anything about registration. It’s just like a trap. Neighbors and friends , keep eye on your account, if they did that to everyone, how much money they can get from everyone. I know they had a family free day before. Careful to see if they charged you double or triple. It’s a shame. They are robbing from their customers.At the end, I cancelled all my membership to avoid to be robbed. What a funny experience. Be careful neighbors.we may can just walk at Irvine parks or let civic set up more free equipments for every one for free in public. No needs an indoor gym at all.

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★ 5

I've been coming here for 3 months now, they are professional trainers who give workouts based on your unique needs. You can exercise without personal trainers, some of them will still give you advice. Love the vibe.

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★ 3

To many kids meeting around the gym. To many people taking videos of themselves. And very crowded around 4pm

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★ 1

Not that bad overall. 1 star for completely no privacy in the men’s shower - there are no curtains or screens in it like in another LA Fitness gyms I visited. Disgusting.

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★ 1

I tried to unsuccessfully cancel my membership for over 3 months. They make it impossible to do and when I finally had the time to go into the gym to cancel, I was told that the manager was the only person who could cancel it and she was not in that day. I was then told that I could do it by email but that would take 10-15 business days (thus getting another month of membership fee's). When I finally called in, they told me again that I had to come in or it wouldn't get cancelled. This feels like a scam and not helpful at all. I cancelled because the classes were overpacked, the gym was not clean and the classes were just okay. I'd look elsewhere.

Source: Google

★ 5

This review is really for the corporate office. Kevin/Kel the manager really heard my appeal and I'm grateful 🙏🏾. He could have pushed me off but he didn't. Thanks 👍

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★ 2

I bought a 20 day gym pass with a 1 time fee and no membership. This was with a sales manager name John and he spoke to his manager to approve it.

I ended up getting charged monthly for a membership. I never received documents of anything I sign and when I signed the waivers the screens were dead. Some shady stuff happening to get memberships or quotas met.

Definitely won't come back here ever again, I'll stay with UFC gym.

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★ 5

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★ 1

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★ 5

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★ 2

ALWAYS out of soap and paper towels in the ladies room. Weights are always scattered everywhere. There is usually a machine or two that is broken at all times.
Staff is very nice and the manager tries to keep the place in order.

Source: Google

★ 5

Its a good gym. Everyone is very friendly and chill. As someone who just moved here ive made some friends here. Only thing i would say is it gets very crowded and also the paper towels in the mens bathroom are almost always out.

Source: Google

★ 3

The facility is nice enough. Lots of machines and equipment are available. The pool seems a bit dirty a lot of the time. I've found a lot of floating mystery substances on the regular. Additionally, staff isn't quick to act when you need them.
A woman was videochatting a man in the locker room (with nude women present) recently, and when I asked an attendant to do something (ask her to stop and / or leave maybe?) She said she'd be there shortly but never moved from where she was standing.
That was my last visit.
I no longer feel safe at this location, and it's not worth the price.
It's often super packed and hard to get a spot on a machine (despite having lots of them) unless you're there early in the morning.
So I guess it's not the worst, has pros and cons, but it's not for me.

Source: Google

★ 1

I should review one star comment before sign up one membership in Irvine barranca pkwy location.
I suffered an horrible experience regarding the payment refund.
Initially, I signed up a membership and charged initial fee($75) and first and last month payment ($79)0n Dec 29th, 2023. After two days, I decided to switch to Active direct fit by using employee discount and switched that plan on Jan 5th.
Also the operation manager verbally confirmed I would get a fully refund ($154) in 7 business day. However, I didn't get anything after two weeks, went to LA fitness and talked to General Manager regarding that in person. Unfortunately, they refused to fully refund to me as the time of cancellation is gone.
I was not satisfied with how to deal with refund to the client. I'd rather lose those money than never take any membership of LA fitness any more.
That's kind of nightmare.

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★ 5

Good trainers

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★ 4

A few broken machines but there were always working ones of the same kind nearby. Pretty tidy, I've had good experiences on a friend's buddy pass.

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★ 4

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★ 5

Edgar Contreras and Chris helped me out today and I joined. They, both, provided me with phenomenal customer service!
They were, both, extremely professional. I just started a new job and Edgar was able to find a promotion that fit my budget. I highly recommend LA Fitness, especially this location. The gym is extremely clean and the employees display amazing customer service skills. LA Fitness really care about their customers. Keep up the good work! Well done! I wrote this review on Google and Yelp.
Thank you!
Respectfully,
Mr. Shahid D. Syed.

Source: Google

★ 4

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★ 4

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★ 5

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★ 4

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★ 1

bad frond desk service. The lady is the worst I have ever seen for customer support. She is afraid of getting any responsibility and refuse to answer anything. Well, she’d like to provide club’s manager name instead of providing any of information about herself so that complaints won’t follow up. What a smart girl. No worries, LA Fitness will finally receive my true feedback. Enjoy the fitness experience and hope none of people will see her fake smile and fake professionalization.

Source: Google

★ 1

I had a disappointing first-time experience at La Fitness, 3960 Barranca Pkwy. I was invited as a potential new member but faced multiple refusals from the front desk staff. she insisted I couldn't enter due to the absence of the person responsible for signatures, even denying me access to the restroom. This treatment was unfriendly and discouraging for someone considering membership. When we tried to obtain the staff member's name and her supervisor's contact information, she reluctantly provided us an incomplete name on a piece of paper.

I believe La Fitness should improve its staff training and customer service standards to ensure a more welcoming experience. I'm still considering membership here and hope for better experiences in the future.

Source: Google

★ 5

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★ 1

My friends and I had a horrifying experience at this club, and no one was responsive. Even after canceling our membership, they continued to withdraw around $700 from my account for four months, and no one was accountable. Despite this, they treated us very poorly. They are definitely scammers, and after more than 14 consecutive visits, they gave us very unsatisfactory responses. We were not the first, and we won't be the last. A scamming group is waiting for you at this club.

Source: Google

★ 1

Charge recklessly, deduct fee price is not right to solve.

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★ 1

I tried guess pass with my friend, who is already a member, last month. This agent did not let me go without getting me a membership. He said he will give me a promotion to waive my initial fee and pay 39.99 per month in the future. However, he just got me a 49.99 package, which do not have initial fee. One more thing, I said I lived with my friend. He still did not add me to my friend family plan.

Source: Google

★ 5

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★ 1

They have not been enforcing the recent mask mandate well. Only 80% of people are wearing masks. They need to enforce this better, it’s disappointing.

All the weights are constantly unorganized even when starting at open (5am). It’s one of the two things you do 1. Clean/Disinfect 2. Up/Organize. It’s extremely disappointing being the first one in and only 30% of the weights are racked. It takes 20 minutes tops to clean this up at the end of the day or in the morning, it shouldn’t look like this and be hard to find what you need.

If they did those two things they would be a 5 star facility.

Edit: they’ve changed all the machines so the ropes and hand pulls are locked into each machine and can’t be interchanged. This has greatly reduced the use of the machines and many will be empty because you can only use a rope on it or only a handle and can’t interchange for what you need.

Source: Google

★ 5

Clean and kept nicely great experience to goto

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★ 1

Never again I will sign up for this club. Once you signed up you are locked there is no way to cancel it. First they will tell you the at you can do it over email , which is not true and then you have to still come at morning time so manager can cancel it .. but then they put you at the lowest priority so you will be waiting in the lobby for hours. Megan the manager at this location clearly knew I was waiting and she just kept talking on her personal phone, then when she showed up she said no one told her .. go figure.

Source: Google

★ 5

This LA Fitness is bigger than others. Definitely nice. Nothing to say other than it's like your regular LA Fitness - just bigger

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★ 5

Clean

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★ 1

Workout equipment is good. Basketball court is a dump. Can’t cancel membership online or over the phone. I was told I have to go in to an LA Fitness Monday - Friday to cancel. 2023 and you have to visit the physical location to cancel your membership? haha I actually laughed out loud when they told me this on the phone. When I signed up their system was broke so they couldn’t run my card and asked me to write down my credit card information on a random piece of paper. Haha I hope the incompetency this LA Fitness possess is location specific. I’d try another location if I were you.

Source: Google

★ 1

One of the worst La Fitnesses I’ve ever been on!
Super crowded, dirty and there’re at least two or three broken machines over there

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★ 1

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★ 3

Machines are always broken. The plate loaded lat pull down machine has been broken since January and it is about to be September. I only go here because it's close to where I live but they are god awful about fixing the machines in a reasonable amount of time. It is also one of the more crowded LA fitness locations but that doesn't stop them from running deals on new memberships.

Source: Google

★ 5

One of the better LA Fitness locations I’ve been to. Big and nice. Equipment seems well taken care of and plenty of it. I never have a problem getting machines. It gets busy during prime time like any gym but not too crowded since it’s pretty big, 2 floors.
Great energy on weekend mornings which I love the 9 am motivated weekend crowd. They have all types of classes for all ages too it seems. Cycling studio, Pilates, group fitness, basketball courts, pool… it’s a great location.

Source: Google

★ 4

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★ 1

Place is always packed. They really shouldn’t allow so many people in it. You can never find an open machine. It’s a waste of time having to wait for a machine to open. Also, there are so many broken down machines, maybe if they fixed them there would be a little bit more machines to use.

Source: Google

★ 4

Crowded but has all machines

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★ 1

I went to the LA Fitness at the Crossroad on 07-17-2023 and was trying to upgrade my membership to include one guest to work out with. But the guy that was trying to handle that for me tried to scam me by charging me for 2 memberships, he told me it would be $121 down payment and then $74 a month. I reminded him that it’s just going to be an upgrade so I can have my wife workout with me but he continued saying that it’s the amount he mentioned. Since he lied my wife that I was trying have as a guest with me she decided to go with a different gym, I called the LA Fitness on Jamboree and the receptionist confirmed with me that it doesn’t cost $121 plus $74 a month and that I can report this matter to the operations manager, I will not be going to this location anymore. Update: the management kept the guy and who knows how many people he’s overcharging for a membership or trying to overcharge.

Source: Google

★ 5

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★ 4

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★ 2

Way way way too crowded. At all time of the day there are tons of people. It is almost impossible to workout without having to wait for a machine. It is very frustrating. I understand this is not management's fault but I think there should be a member cap/max to maintain ability to workout properly. I'm seeking to change fitness and pay just a little more to have a least the comfort of working out without having to wait or being able to find a spot. The fact that it is so crowded also makes it that it's a huge mess, weights all over, etc. I guess you get what you pay for.

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★ 4

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★ 1

The gym is fine but there are way too many kids horsing around with the equipment and the the staff won’t tell them anything

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★ 5

Amazing gym, i love working out here. Everyday the employees are wonderful and keep the place really clean!

Source: Google

★ 5

I love that GYM

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★ 2

Was a good gym until I realized THEY TAKE MONTHS to fix a machine if it breaks. Finally writing this review because the isolateral lat pull-down machine has probably been broken for a record amount of time, coming up on 5 months now. This is just sad and shows how much they care about keeping their facility running. Used to be my go to gym in Irvine but now I’m planning on switching. Probably better off paying a bit more for a gym that actually keeps their machines in a functioning state.

Source: Google

★ 1

This is the 4rd time coming in person to cancel my membership and they refused to do so because they say the only one can cancel your membership is the manager and he’s not here, when I signed the contract it did not say that I can only cancel when the manager is available, very unprofessional

Source: Google

★ 4

Good

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★ 3

Staff can be a little pushy at times and interrupt workouts to sell you something/show you something.

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★ 3

Love this place. Maria in Kids Klub is so sweet. Ty pilates manager is very kind, informative, and will help you with the pilates studio and membership. It’s worth it! There are usually machines. The spa areas need some patching and painting but it’s relatively clean. Front desk is pretty helpful. Overall experience with other staff so far in 2 weeks has been fair.

Source: Google

★ 1

It says open, but actually it's closed.
And ventilation is not the best. During the workout, I always need to go out, breathe some fresh air.
I can't say the equipment is new either.

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★ 5

So far so good.

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★ 1

I have never written a review but I feel like this must be said a close friend of mine has been being harassed by another member along with many other women and nothing has been done sad to see people not care about protecting their customers if I were u I would find another Gym

Source: Google

★ 1

Worst experience ever.

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★ 1

Customer service are so bad , so ugly , non educated to communicate with people… I don’t recommend this fitness.

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★ 3

No towel service!!
No curtains in showers!!

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★ 5

This review is for Sam! You are the kind of person they need at the front desk. I appreciate you answering all my questions.

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★ 1

Thos is kinda not fair but it is what it is. Gym is clean. Staff seems courteous and all that jazz. ITS THE MEMBERS THAT GIVES THIS A 1 STAR. Seemingly zero people re rack tons of people with 3 4 sets of dumbells sitting and doing absolutely nothing also taking benches while doing so had a kid ask me when id be done loteral mid set weight in hand. Eveybody hovers and crowds the area waiting for you to get up almost to the point of me not being able to transition from bench to standing exercise. This is a gym i will NEVER come back to... goofys round here!

Source: Google

★ 2

Customer service is horrible with la fitness. I have had issues at several locations. I’ve been a long time customer for LA fitness and when I showed up to work out today I was turned away. Liz told me my account was canceled when I literally just paid it. She didn’t even try to help resolve the situation. When I asked if I could at least still get my workout in, I was denied. If they give out free trial memberships or day passes to newbies then should let a long time customer slide for a day.

24 hour fitness is far superior.

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★ 1

broken gym equipment

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★ 5

The gym is everything I need and could ask for. This is not the fault of the establishment, but there are a bit too many you g kids there. Sometimes these kids mess around which can be a bit of a bother.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 1

trash

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★ 1

Im giving it a 1 star because theres no privacy in the mens shower no curtains or doors. And the weirdos love that.

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★ 4

Cardio equipment is old and run down otherwise it’s a good gym.

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★ 5

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★ 1

They regularly violate posted fire safety code, which limits occupancy of their aerobics room to 68. More than 100 people in the room is not uncommon. I have brought this to the attention of management, and they don't seem to care. It's a health club, yet they regularly put the safety of their members at risk. Nice.

Source: Google

★ 4

nice location, very organized, not too tight and crowded except for the dumbbells area since everyone is there but thats expected so whatever, overall good gym just pretty crowded but its a nice location

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★ 5

This LA Fitness is HUGE. It has a machine for every muscle in your body + more ❤️. It has 2 stories of machines and many rooms for specialized classes: Spinning, Pilates, Hiit, 2 raquet ball courts, kick boxing, and a basketball court. And a big dedicated space for personal trainers.
A snack bar 😋😋😋. A swimming pool, too.

Source: Google

★ 1

The membership team member who assisted me deliberately mislead me and tricked me into signing into a membership that I didn't want or need, he told me it was a month to month and I shouldn't be charged after two months, which was a lie. I regret working with that person. Please be aware of what you sign when you work with this team.

Source: Google

★ 1

I am only giving this gym 1 star, because the music is so loud and obnoxious. Even though I wear my headphones almost to full volume, I am still able to listen to it. Horrible music choice too.

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★ 3

not enough squat racks and dead lift stations. always crowded. good luck getting desired equipment

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★ 5

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★ 5

This review is for Liz,manager at the front desk.She is problem solver,very professional and expert.System charged from us additional month, I talked maybe with 4 guys,all of them promised back and forth and second month charged again,I just stopped by at Barranca location and Liz solved my problem in 5 minutes,higly appreciate.Thank you

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Clean and.quiet

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★ 5

Source: Google