★ 1

Be careful not to leave valuables in the locker because they are opening and stealing things. They just stole my wallet with $680. If you see something suspicious, report it because it is not fair for this to happen.

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★ 5

Enrique was super helpful to me and my older brother! He helped me set up the gift guest pass from my brother for the day so that we could enjoy the gym together. The service was excellent and the gym was clean and beautiful.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to reach your fitness goals.

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★ 5

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★ 1

Went looking for a lumbar roll – ‘out of stock.’ Asked for a ball – ‘only with personal trainer.’ No trainer, no ball, no roll – but that bearded guy in the corner’s huffing on the leg press like it’s a steam engine. Fifty bucks a month for this isn’t a gym. It’s a quest: ‘find a pillow.’ Moral: bring your own ball.

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★ 5

One of the better la fitnesses i’ve been to

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★ 2

For the love of gawd and all that is holy, please take some initiative in re-racking the free weights. It is an absolute nightmare trying to do my workout, and half the time I quit in frustration.

Would be one star, but the yoga classes are sometimes really good (but completely hit or miss tho).

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★ 5

One of the best LA Fitness locations! This club has everything — a Kids Club, pool, sauna, and great group classes with strong, motivating instructors. I joined the BodyWorks + Abs class and wanted to stay for yoga afterward, but I had no energy left — the instructor absolutely pushed us to the limit (in the best way possible)! 💪
The pool is excellent, the facilities are clean, and overall the atmosphere is great. Highly recommend this location!

Source: Google

★ 3

Huge parking lot, unlimited time.
Plenty of pieces of equipment. I have learned to be adjustable at any gym now a days. If something is in use I go use something else. Of course it will be dirty. The only gym I just a member at, when I had more free time, that was always clean was sport club La (now Equinox).

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★ 5

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★ 5

Gym is amazing and clean. Enrique is the man!

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★ 2

Fine during winter, but basically no AC pr any ventilation during the summer or you just don’t sense it. I swear it was like 80 degrees when I went there once last month. Also the water fountain in front of the locker rooms has water in room temperature which basically tells you there’s no way to cool down here lol

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★ 5

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★ 5

Chance is awesome! I got to get my membership set up with him and he was super nice and cool. The location itself has nice equipment in comparison to other gyms I tried. Highly reccomend.

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★ 5

Enrique was super helpful

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★ 1

AC does not work at all. Place is burning hot.

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★ 1

Absolutely filthy. Every single machine is broken and has rust patches. Every surface is filthy. No cleaning staff in sight. All sanitation wipes out of stock. Locker rooms with an inch of dirt in the lockers. Heart rate monitors don't work. Cardio equipment still featuring IPOD docks. This place looks like some forgotten relic USSR workout facility. It's shocking how bad it was.

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★ 4

Would be a 5 star, except the rains to broken equipment take way too long.

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★ 1

I requested long ago for my membership to be canceled but yet these idiots still keep charge me a membership fee, LA fitness gym is a scam, horrible customer service, horrible gym/management, there’s a reason why you guys have horrible reviews, I would not recommend LA fitness to anyone!

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★ 1

Didn’t let us in, however i got universal membership purchased in Mount Prospect Illinois, i was getting to all LA fitnesses across the state since i am truck driver, however this exact location didn’t contribute either try to resolve the issue as they should, and me and my co driver just leaving
1) First of all, the guys on the desk told is to talk to the sales person then for some reason he didn’t like us or whatever he say they are not available and we will have to come the another day, but i would be ready to resolve the issue and just get in

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★ 5

Greatly equipped. Affordable. Open almost the entire day.

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★ 4

Needs to be bigger. Also the locker area needs pushed air filtration or A.C

1 Good thing is the Hot Tub and Sauna.

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★ 1

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★ 1

Entire gym has very poor air conditioning. If you think the gym it self smells, you can’t even breathe in the locker room. Sauna is very smelly and dirty I had multiple cases of fungus infection from this gym and its facilities never even bothered using the pool because of how it looked and smelled when walking in…..try somewhere else before here.

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★ 5

Un maravilloso lugar para relajarse y sacar el estress

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★ 2

The whole place needs to be cleaned. Machines are old.The poor area is horrible

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★ 2

This gym has 9 stairmasters and half of them are always "Out of Service". Its their most popular equipment so the few that work are always taken. If they cared they'd buy more stairmasters, but they don't.

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★ 5

Spacious, alot of amenities Only place I know with 2 basketball courts. And Place to watch the kids.

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★ 2

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★ 5

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★ 5

I love how this gym is not too full on any given time of day. Great place to workout with lots of equipment.

I tried out Gold's Gym for a free week trial and it was packed like a zoo every day. I could barely get my workout in there because the machines were all taken up. That's why I'm sticking to LA Fitness.

PLEASE open earlier on weekends. 8am is a bit late in the day. 7am would be great! 💪

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★ 2

Management needs to go to LA Fitness Playa to get your gym in order as they do!

There is no reason for the weights to be everywhere and dirty

No reason at all!! Get it together

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★ 1

Wow what a disgusting pool. Pools should not be cloudy and they certainly should not be green. You need to maintain this place better before the health department shuts it down.

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★ 5

I love working out on this gym. Lots of equipments! There's also a basketball court, pool and jacuzzi. I also wanna give shout-out to Enrique! He was very helpful and super nice!! If you need help with memberships, he's the guy!

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★ 1

Willie has his homies come in, non members, and do off the cuff personal training sessions. Didn’t phase me until one of his brothas, a non member, had a meltdown and tantrum having to wait his turn. (Non member)

I finished and let Willie know to cancel my membership. I usually attend the Beverly Hills Boutique location. This was downright ratchet. He didn’t cancel it and I ended up with a surprise charge months later.

This was last year. Put my 40$ towards clown make up and Willie’s bus fare

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★ 5

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★ 5

Enrique has excellent customer service skills and deserves a raise! Go see him to sign up for memberships!

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★ 4

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★ 5

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★ 4

Great workout equipment thats maintained to function properly and remains clean as well. Its huge

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★ 4

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★ 5

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★ 1

I cancelled my membership and they continued to charge my account anyway. As if that wasn’t bad enough, they also call me multiple times a day saying I owe a balance even though my cancelled membership is still being auto debited from my account every month. They are harassing me for a balance that shouldn’t exist and paid in full on to of it. When I called to straighten it out, the manager was incredibly rude as if all of this was my fault. DO NOT DO BUSINESS WITH THIS GYM!

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★ 2

AC works bad.

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★ 5

If you want to get a membership go with Enrique, he does a great job

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★ 1

ISAAC B. Is the cycling instructor and he kicked me out the class for no reason. I was just cycling to help a meniscus tear and singled me out to leave. Never have I ever felt so embarrassed and disrespected. I was just minding my business in the back.

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★ 2

I mostly use the gym for its pool, sauna, and elliptical machines.

Two years ago, I came to this location hoping to try out the pool. But guess what? I got hit by a strong chlorine smell coming from the pool level while I was on an elliptical glider. I couldn’t stand the chlorine smell, and it made my throat feel irritated. I started coughing, and I knew for sure that people had been urinating in the pool.

Elliptical gliders are so outdated! I usually go to LA Fitness in the Tustin / Irvine area, and their machines are so much better. And most of them are in good condition, unlike these ones here. They’re broken all over the place.

Fast forward to June 2025, and I decided to give the pool and elliptical another try. I wanted to see if there had been any improvements. Here are some of my experiences:

-3 stars is for the dirty pool, changing rooms, and old elliptical machines they have here.

I called in advance and asked about their pool cleaning schedule. Turns out, they only clean once a week, and it’s on Saturday. So I went at 4 p.m. on Saturday. The pool water wasn’t as clear as it should have been, and it was really warm. It’s not great to swim in warm water, especially when you’re worried about having a heat stroke.

The water was also super salty, and there was barely any chlorine smell. The walls of the pool were green, and some corners had black mold. I saw the mold right away and quickly got out of the water. I didn’t even want to try out the whirlpool…I just don’t want to take any chances.

Changing rooms: I saw a big, detailed butt print on the bench in the women’s changing room. I didn’t see any signs of reminders about proper hygiene etiquette from LA Fitness. The butt print was there before I entered the pool and still there after I finished my shower. There was also hair everywhere, hairs that are not just from the head …

Overall, I had a really disappointing experience at this gym. I’m not sure if I’ll be going back anytime soon.

The shower area was decent. I won’t complain too much about a free shower or taking a star off for the shower heads or anything… but there were a lot of hair near the drains and corners of the shower.

The elliptical machines were still outdated. Most of them still work, but I guess they won’t get replaced unless they’re completely broken. The user experience isn’t as pleasant for the unlucky people who get on one that’s in poor condition. If you can stand the rattle noise and the clink of the joints, then it’s all fine.

Again, this review is mainly about my personal experiences. I don’t do weight lifts at the gym, and I rarely come here for their class or use other rooms for sports, etc. I might update the review if I ever use more of their equipment.

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★ 1

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★ 5

Great location, friendly staff, A+

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★ 4

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★ 5

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★ 4

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★ 3

I don’t know why the LA fitness’s in LA mostly suck. This one is somewhat tolerable crowd wise but there is no A/C.

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★ 2

It’s quite unreasonable to allow private a pro -trainer exclusively use one of the three bench press to train his clients for close to 2 hours while the rest of us are standing waiting. To make the matters worse at the peak of the hour 5:30pm on a weekday.

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★ 5

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★ 4

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★ 5

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★ 3

It was ok because I was only in the parking lot, would have been better with some snacks greetings from a swede - do better

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★ 2

Packed, broken machines, terrible cancelation process

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★ 5

Nice and clean.

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★ 5

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★ 5

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★ 5

Update 2: came back and they've really cleaned up the place! And more signage about rules/guidelines. Been coming back regularly now, I wonder if management changed because the whole place is much nicer and in better shape than it has been in years. Cleaner, small but important upgrades, more staffing.

- - -

Update, will be finding another gym. Maybe it was just not as busy over summer break. But now every time I go, it's gross. People here are nasty. Go to pool and sauna with no towels just leaving trails of sweaty wet paper towels wherever they go. Ladies hang their sweaty underwear in the sauna to dry. They lather their bodies with smelly oils in the sauna dripping grease all over the benches and making it stink. Under the weight benches and machines are constant dustbunnies and hair clumps. The pool deck covered with debris and wrappers. Roaches in the locker room's fabric covered benches.
...

Well there goes my 5 star review. That was quick. Brought my spouse because I had such good things to say he wanted to join. He loved the gym but when he went into the bathroom it was completely disgusting and unusable, he said every single urinal was even clogged and overflowing. What!? I mean for a facility of this caliber to have a restroom that is so unsanitary to be literally unusable is unacceptable. He did a very lowkey workout and waited to hydrate till after to avoid using the restroom. What a letdown. The Beverly Hills location is annoyingly tiny but at least it's clean! I guess I've been lucky that there are fewer women who attend the gym so our facilities arent as taxed, but I did get frustrated on a busy day to find trash in the sauna and showers.

We also realized a really simple upgrade would be to get a double rack of dumbells, there's a super limited selection for such a huge gym.

- - -

I'm a new member and so far so good. I wonder if management or staffing has changed, as I'm not seeing the issues described by reviewers a few months ago. Staff has been friendly and overall the place is very clean. Even during busy hours, there are plenty of free machines and no issue getting into the showers, sauna, etc. The pool, floor mats, and treadmills get the busiest it seems. As with most large gyms, the only real issues are the other people using it. People are gross and inconsiderate.

Have earbuds or ear plugs if you are going to use the sauna or jacuzzi and want to relax a little. People are videotaping tik toks, watching videos on their phone, playing music, constant ringing and notifications.

If you're allergic to fragrances, bring a good mask for the locker room like covid days. Once in a while some idiot will spray their nasty bottom shelf perfume in there.

At least in the womens locker room, people use it a little like a lounge. Watching videos, making phone calls, eating. No biggie, but if you're already a little shy about changing then it can feel like theres an audience at times cuz ladies are just sitting around while you strip.

If you're a woman, wear huge headphones to look a little less approachable or go with a friend. Yes you get hit on sometimes, but even polite guys who follow good gym ettiquette will interrupt you to work in on the weights and machines you use way more than they interrupt other men and it's a bit annoying.

People don't know swim etiquette at the pool, so if somebody jumps in the lane with you be prepared to explain it to them. Like walking in the swim lanes. The lanes are a bit narrow, so there's no room for that business. Again, if you're a woman expect men to try to interrupt your swim and chat you up after every dang lap and even mid lap.

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★ 1

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★ 1

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★ 2

Turns out you need California ID to get a guest pass so it’s no good for people new to the area needing to try out a gym. They didn’t have anyone available to show me around and wouldn’t let me just walk through the gym. Trying to find a gym that works for me. This is the only place I’ve gone to that wouldn’t let me workout or even just take a look around. Waste of my time.

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★ 1

Gym don’t open tell 8am! That’s crazy people standing out side for 30 mins waiting. Also if someone is working out on equipment don’t stand there waiting for them to finish let them workout in peace go to another machine

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★ 4

Plenty of equipment, pool, hot tub, saunas, basketball courts, space for yoga, Zumba and spin classes. You'd never imagine that from the outside. Floors are kept clean, equipment is regularly maintained. Some of the equipment is a bit shabby (chunks taken out of the treadmill handles, some equipment isn't cleaned regularly). I think it's unfortunate that they open at 8am on Saturday and Sunday. Overall, pretty darn satisfied. The process to join the gym with my insurance was easy!

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★ 2

Womens sauna it's broken most of the time, it's under service

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★ 3

While it's huge and has plenty of machines for you to get an effective workout in without really having to wait for someone else to finish their set, the free weight section is consistently a mess with dumbbells missing and/or in the wrong place
Would blame this just on the patrons but there is usually a couple people behind the desk that just seem to be on their phones instead of actually re-racking the section/ tidying in general
It makes completing your workout difficult and 10x longer than it should

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★ 4

Great, Saturdays it gets a bit crowded after 9am but from 8-9am it is empty!
They have great amount of machines for everything, especially chest and back (7 benches total) and 5-10 rowing machines (depending on how you count them).

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★ 1

BEWARE OF CULT: mainly giving one star for LA fitness’ refusal to heed (or even acknowledge) my concern about the cult promoting outside the location. They go by “Meditation Town” and table outside with a yellow banner. I fell prey to this for a month and almost went down a dark cycle of extortion, deception, and literal brain washing (they call it “mind-cleansing” meditation). Please do your research and avoid at all costs. It is easy to fall victim to this, and LA fitness has been disappointingly ignorant about this issue.

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★ 5

Packed!!!!

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★ 5

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★ 5

Like this gym clean and spacious. The staff in kids club was nice. I love coming to the body works and abs class with Manuela. Her class is full with over flow outside. I think it has to do with how she motivates you and not only that she has a lot of energy she brings to the class. Overall good gym. Customer service can be a tad bit better at the front desk but other than that they do a good job.

Source: Google

★ 5

If you want to get a membership at La fitness Enrique at la cienega is very helpful.

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★ 4

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★ 4

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★ 5

I’ve been a member st this gym for a while now, and I can’t say enough about the excellent service. The staff is always friendly , professional, and genuinely eager to help. Whether it’s a quick question , help with equipment , or personalized tracking advice, they go above and beyond. The facility is always clean, well-maintained, and has everything I need for a great workout. Highly recommend to anyone looking for a supportive and welcoming fitness environment

Source: Google

★ 5

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★ 1

I come to this location once in while if I happen to be in the area but this location is not quite my favorite.

1) Hygiene 2) Parking 3) Theft

When you report an issue/concern to the staff they don’t do anything which I understand hence why they have you speak with the manager. However, the manager for this location Joe is simply not the fit person for this position. He lacks customer service, is unprofessional and insensitive. For a problem there’s a solution but he simply just doesn’t care about any of the clients. Furthermore, even when discussing my frustrations with fellow members they’ve shared their similar experiences.

In conclusion, I love LA Fitness but this location in this current state with the careless team it has now is not the one you should join. Go to another location!

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★ 2

I mean it’s close to me so I can walk to it, but the people that are here are gross. Like why are people clipping their toe nails at the sauna? Why are people working out without a shirt on , and not wiping? Like if you’re on a budget and live close I can understand . Otherwise , go somewhere else until LA Fitness can do something about the lack of hygiene.

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★ 5

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★ 5

Jack was very helpful and a great salesman, he was also very respectful and patient with us through the process…I will definitely be coming back to planet fitness do to the hospitality & let not forget Joni go see either of these guys when in town

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★ 5

The manager and Jack was very nice and respectful and they actually broke down everything and explained how the plans could benefit us but to keep it short the customer service was amazing definitely suggest coming here

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★ 5

Enrique is a great manager, ask for him if you're looking for a membership!

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★ 5

If you ever need a membership , come into this location and ask for Enrique!! He is so efficient, helpful, and has excellant customer service!!!

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★ 5

Great way to improve your health

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★ 5

This LA Fitness is a great spot with many exercise machines available, two basketball courts, personal training area, large wood floor yoga room with mirrors, bike machine room, a hot tub, sauna, and pool. I wouldn’t use the hot tub in the evening, but would use it in the morning for cleanliness. The basketball often has pickup games in the evenings around 7 or 8. The gym can be crowded, but other times it’s very open.

Source: Google

★ 1

Extremely Poor Security at LA Fitness – Theft & No Support from Management

I have been a loyal member of LA Fitness for over a year, regularly visiting their Woodland Hills and Encino locations without any issues. However, after switching to their Los Angeles location Cienega Blvd Ste C, Los Angeles , I had a terrible experience.

Recently, someone broke into my locker and stole a large amount of cash from my bag while I was working out. When I reported it to the staff, they showed no concern and simply said they are “not responsible.” They refused to assist in checking security cameras or even acknowledge that theft is an issue in their facility.

It’s shocking that such a large fitness chain does not take basic security measures seriously. If you are considering joining this gym, BEWARE – your belongings are not safe here, and the management will not help you if something happens.

I hope LA Fitness takes this matter seriously and improves security before more members suffer the same experience
: LA Fitness Must Take Responsibility – $1,800 Stolen, No Response from Management

I demand that the manager of this LA Fitness location take responsibility for the theft that occurred at their facility. I lost $1,800 in cash, which was stolen from my locked locker while I was working out. This is a huge financial loss for me, and I deserve a proper response.

So far, the staff has been completely unhelpful, dismissing my complaint and refusing to take any action. I want the manager to respond and address this situation immediately. At the very least, they should check security footage and acknowledge that there is a serious security issue in their gym.

LA Fitness cannot just ignore incidents like this. I will continue to share my experience until someone from management steps up and provides a proper resolution.

Source: Google

★ 1

“Extremely poor security at LA Fitness. My locker was broken into with ease, and I lost my belongings along with $1,800 in cash. This gym does not feel safe, and theft seems to be a serious issue here. I do not recommend it to anyone concerned about security.”

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★ 1

Make you cancel in person. Have to wait two months to cancel. Lame.

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★ 4

Nice

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★ 3

It’s OK it’s another gym I would say it’s worth going to everything is close by around you in case you need like water or work out the vitamins what not it’s OK that’s all I gotta say about it. I don’t really care for the parking there cause you gotta share it with other stores in a row so sometimes it could be an issue.

Source: Google

★ 4

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★ 1

This location is ran unprofessionally so consider your options before commiting to a membership.

On Wednesday February 5, 2025. My lock was cut by the district manager, Joe because allegedly, another member thought my belongings were his belongings. So, to verify, the other member had the manager cut the lock. When it was found that he in fact cut the wrong lock, I was informed that my lock would be replaced the next day. I thought it was strange that only my locker was checked but I gave the whole situation grace and trusted that it would be corrected, when it was said it would be corrected.

Unfortunately, I didn't make it back until the following Monday, February 10 2025. Only to find out that A: My lock wasn't replaced when it was supposed to have been replaced, B: no one on the staff was informed of the incident so now, they're looking at me like I'm the one who dropped the ball and C: everyone handling the situation in manner that would suggest, these incidences happen all time. The staff was very nonchalant, disinterested in helping and border-line rude. Since there was no lock replaced, one of the associates offered to keep my things behind the desk until after my workout. However, the offering was handled in a way that would suggest I was inconveniencing them and that they were doing me a favor. After my work out, I collected my things, the number to corporate and proceeded to leave.

The next day, there was still no lock replaced. I asked to speak with a manger and an associate proceeded to go get a manger, only to come back to me and say: "they just wrapped up their last sales meeting and now off for the day." Excuse me? So, a member's property was tampered with (by a manager) and you mean to tell me another manager (who was present by the way) is unable to speak to me because "they're off."

The next day February 12, 2025, I ended up replacing my own lock. When I went to go check in, neither Joe or the other associate at the desk, even mentioned the replacement lock until after I said something. Which means, he had absolutely no intention to replaced my belongings and the replacement that he offered, was more than likely some random lock that was lying around that I'm sure he didn't even know the combination to, which would have been useless to me anyway.

So, whoever Joe reports to, you need to be aware of the protocols that are taking place at your club. Also, I would strongly suggest that someone look into the matter. If this had happen to a different type of person - you know a person with some power, money and influence (a white man), this situation would look VERY different for you all. That location would be permanently closed and everybody would be out of a job. In this economy, I don't think ANYONE on your staff could afford loosing their job.

I'm well aware that this isn't Equinox in Beverly Hills but at the VERY least, I would expect an incident of this magnitude to be handled way better than it was.

Source: Google

★ 5

Always enjoy

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★ 1

BEWARE: Issues with Membership Cancellation and Billing

I have had a highly frustrating experience with LA Fitness regarding their membership cancellation and billing practices. Despite receiving a confirmation receipt for canceling my membership, the company continued to charge my account. When I contacted them to resolve the issue, I was assured that my account was in good standing and that I did not owe anything. However, unauthorized charges persisted, and representatives claimed they could not see the charges I was referencing.

To make matters worse, after disputing the charges with my financial institution, LA Fitness altered their records to suggest that my membership was canceled a month later than the date on the confirmation notice—an impossibility given the documentation I have.

It appears that LA Fitness relies on individuals who may not keep meticulous records, as their practices could be described as deceptive and unprofessional. Fortunately, I have retained all proof of my cancellation and will pursue a full refund for the charges. Additionally, I will be filing formal complaints with the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and other relevant consumer protection agencies to address these unethical practices.

In my experience, the company has demonstrated a lack of integrity and accountability in handling cancellations and billing. I strongly advise potential customers to exercise extreme caution and thoroughly document every interaction if they choose to engage with this business.

Source: Google

★ 5

Good space

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★ 1

The salespeople blatantly lie to get you to sign up. They offer refund guarantees that they’re not authorized to offer, and offer “deals” that are actually more expensive than the original price due to hidden fees. Zero accountability. These people are crooks

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★ 1

Avoid

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★ 5

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★ 2

The floors on basketball courts are too slippery and I know a few people who have gotten hurt. This is a serious safety hazard.

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★ 1

I am deeply concerned about the hazardous conditions of the basketball court at this LA Fitness location. The floor is excessively slippery, posing a significant safety risk to all players. Every time I visit, I witness someone getting injured due to the lack of traction. Personally, I have suffered a sprained ankle on one occasion and, on a separate visit, endured a broken ankle directly attributed to the slick surface.

Slippery basketball courts are a common issue that can lead to serious injuries. Factors contributing to this problem include moisture, dust, improper cleaning, and lack of maintenance. It’s crucial for facilities to address these issues promptly to ensure player safety.

I urge the management to take immediate action to address this issue. Regular maintenance, proper cleaning, and ensuring the floor surface provides adequate traction are essential steps to prevent further injuries. Until these safety concerns are resolved, I cannot, in good conscience, recommend this facility to others.

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★ 5

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★ 3

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★ 2

Sadly people steal equipment and small dumbbells so there are rarely any light weights if you're a small woman and can't lift the big ones.
If you need accessories for the machines you have to walk back and forth to the front desk to check them out. Super time consuming.
It's always packed.
Parking is easy so that's nice.
Sauna gets toasty but it's usually pretty busy. I always find a seat though.

This is the only full gym in my area that's not pricey. I wish we had more options - but it's either come here and fight for a machine or go to equinox and pay the equivalent of a car payment.

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★ 2

Big location with the most amenities, I can usually get my work out done the most efficiently at this location. However, the locker rooms are filthy and I’ve spotted roaches in the women’s locker room for the past few months. It doesn’t get cleaned and maintained properly and facility needs some serious upgrading for the sake of cleanliness. Carpeted area of locker rooms are permanently stained and they do not clean underneath the benches in the sauna.

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★ 5

Enrique is a great guy and very helpful

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★ 5

Very spacious, and clean. Many different machines and areas.

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★ 3

One of the largest gyms I've seen in my life. Tons of machines and several classes rooms.
Even if it is usually crowded, it's easy to find a machine to use.
I wish it was cleaner as they have several classes per day and never saw anyone come to clean.
Also half of the parking is under construction.

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★ 3

its okay, mostly go for the basketball courts but the hoops are all different heights and the courts are slippery

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★ 5

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★ 4

Gym

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★ 5

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★ 5

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★ 5

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★ 1

Horrible! Don’t sign up for a gym membership here. My time was wasted at this location. My experience attempting to cancel my membership has been needlessly difficult for no reason. There was little to no professionalism, the staff did not help me at all. The only manager on sight who can help me cancel my membership just ditched when I got there and he took an unexpected lunch break way too early. They’re supposed to take lunch breaks at 1:00 but he decided to take one early which screwed over me and any other clients who might need him. Extremely unprofessional and do not care about their clients. Don’t sign up for a gym membership ever but especially not at this branch.

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★ 5

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★ 4

I went today at around 1. I biked there. There is plenty of bike posts to lock up your bike. Gym is on second level. Decent size. Many machines. Not crowded at that time. A little outdated but not too bad. Locker room was musty but that’s not out of the norm in my experience. 3.5 stars.

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★ 5

Basketball courts are cool, just really low so expect to hit the ceiling making you miss your shot unless you adjust. Mens locker room smells because they use Carpets on the benches. That needs to be addressed ASAP. Update 10/25/24 no more carpets in the men’s bathroom. Courts ceiling is still pretty low but what can you do 🤷🏻‍♂️ 5 stars 👍🏼

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★ 5

Great place to work out good music and the vibe is chill

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★ 5

I want to say thank you to Jilo for great Costomer service and thank you to Hirmo both of You made me guys such a good vibe !!!

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★ 5

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★ 4

Aquí todos los Domingos abren tarde, los empleados llegan después de las 8am y cada Domingo dan una excusa diferente.

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★ 5

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★ 5

I thought this gym was big, clean and so much more than some of the negative review. I’ll be back!

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★ 3

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★ 5

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★ 2

It's not bad for the price, but management continues making dumb decision after dumb decision. Such as: 1 not leaving the check-in scanners on the desk, 2 requiring you check an ID card at the desk to use certain equipment, 3 keeping equipment poorly maintained, 4 posting LAST DAY sale signs every blessed day, 5 not having enough dumbbells.. etc

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★ 3

Low, office-style ceiling. It gets stuffy in the summer. The air feels thick, and feels like you’re suffocating sometimes.

The equipment isn’t as up-to-date as other LA fitness spots.

Sauna is bigger than most.

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★ 3

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★ 4

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★ 5

Nice place to workout at

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★ 5

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★ 5

Great place to get in shape

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★ 1

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★ 5

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★ 5

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★ 1

I just saw an adult male walking around in a balaclava. No one needs a balaclava to exercise. People only wear those to intimidate people or commit crime. I had to leave 20 minutes into my workout. With how many mass shootings happen in this country, it's absolutely insane to let people walk around the gym in balaclavas with backpacks that could have weapons in them. Staff don't seem to care.

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★ 5

Exelente lugar

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★ 4

This gym is great but if your a first timer the staff there doesn't show you how each equipment works not everyone is used to going to the gym

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★ 1

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★ 3

The gym is overall spacious, but I had to stop going to this location because of the stinky smell of sweat inside, you’d think “of course, that’s a gym and people are exercising” the problem is the air circulation inside is very poor, and there’s not a proper ventilation system.
I wish they would spread fans around some high usage areas.
The women’s bathroom has to have the worst smell. I remember covering my nose and moth just so I could avoid smelling inside that space. At this point, I wouldn’t say it’s lack of cleanliness, it’s just that the smell is now glued into the space.

Besides that, the staff has always been attentive, friendly, and helpful.

It’s unfortunate. But I’m happy to use another location, it doesn’t smell at all, and it’s not as packed.

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★ 5

By far the best gym I have ever gone to in my life.
I want to give a shot out to Jason and everyone else who works at this location. Everyone is chill and makes it a pleasure to come to the gym.

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★ 1

Very dirty🤮, un polite stuffs

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★ 5

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★ 5

Best!!!

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★ 5

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★ 5

Pretty cool

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★ 5

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★ 5

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★ 4

I am only a member and the La Cienega location is my preferred location for one and only one instructor- Saturday 9:45 AM Bodyworks class with MingMei ! You will be whipped into shape even if you do a moderate version of her exercises. Her routines are NEVER the same! I feel like my brain also gets a work out. She also teaches an 8:30AM kickboxing class but I am insanely content with just the 9:45.

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★ 5

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★ 5

DONT REMEMBER WHAT I DID RIGHT HERE

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★ 5

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★ 5

amazing! just signed up for LA Fitness and it is a dreamland for lifters. it has everything you need from variety of different workouts to a full size swimming pool and even a sauna. the membership is affordable and it also comes with free personal training. i also love the basketball courts which are full courts as well. 10/10 would recommend to any level of lifter.

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★ 1

nothing ever works here, STAY AWAY

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★ 2

THERE IS NEVER PAPERS IN THE BATHROOM AND THE SHOWER ALLWAYS WITHOUT A SOAP. MAINTENANCE REQUIRED

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★ 5

Enrique was really helpful setting up my day pass and giving me options for a new membership for the next visit.

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★ 1

The staff here is RUDE & disrespectful. Especially Trent. He was the first trainer I was paired with. He did not explain the workouts to me & instead told me to look them up online. When I called him out on this and said I wanted to work with a different trainer, Trent responded by being petty & childish. His tone of voice was condescending & he refused to give me his supervisor's information when I asked for it. He even mocked & minimized my concerns. So I switched locations & trainers. I don't even want yo come back to this location.

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★ 5

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★ 5

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★ 5

Ariana was awesome! She helped train me and gave me some good guidance. She was very nice too.

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★ 5

Enrique is very good person

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★ 4

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★ 5

The facility has more than I need and the prices are really affordable. The free session with the personal trainer (Trent) was really informative and got me really excited to put more energy into my health.

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★ 2

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★ 1

GINO GINO GINO doesn't know what customer service is. He's desperate, RUDE and OBNOXIOUS in trying to reach his quota for signing up people. So much so, that he doesn't remember to greet guests or properly guide them to his desk to discuss a possible mentorship. He sits down first doesn't speak or make eye contact or display any Human decency. HE, NEVER ONCE INDRODUCED WHO HE WAS. He refers to guests with derogatory phrases like " YALL" when addressing women. Is this a gym or a rodeo? We kindly asked for our IDs back because we didn't want to engage Gino any further for his lack of home training and Professional Customer Service Training. The Front desk was pleasant and friendly.

Source: Google

★ 1

You canceled my membership because this is not a club near me, I request that you not return my last month's fee, I need to get the last month's fee refund.
Today’s date: 4/29/2024
Customer #: 50316580
Membership Barcode #:
Member Name:
Final Billing Date: There will be no further billing

This confirms cancellation of your membership. This membership will expire on 6/10/2024 and includes application of your pre-paid dues at the time of enrollment. The member is entitled to use of the club through that expiration date. You may reactivate your membership at your current rate until 9/8/2024. If you have a balance due, it will automatically be charged to your account on file with us, on or after your next regular scheduled billing date, pursuant to the authorization you previously provided.

If you have any questions regarding this notice, please call your local club during normal business hours.

LA Fitness

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★ 2

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★ 5

I like to come to this LA fitness on Sundays when I get out of church and church I go to Core Church LA it’s right down the street. I went to go sit in the sauna and Jacuzzi and get a quick workout and I forgot my sandals so disgusting There is a guy bleaching and cleaning the bathroom so I wanna give them some prop on keeping the bathroom and locker room super clean! I actually felt like my feet even though I was not wearing sandals were safe thank you! This guy was literally going nuts cleaning every single sink bleaching every single thing you get imagine I don’t know his name but give him a raise!

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★ 5

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★ 5

Gino, the manager at LA Fitness, was a class act. He efficiently dealt with my membership difficulties and solved them. He wants members to have the best experience and delivers on that idea. Also, my pleasant experience would not be complete without the help of his assistant, Enrique. Enrique was the first person I was put in contact with and he was a supporting and attendant bridge between connecting me to gino.

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★ 5

Amazing experience here, Staff is very welcoming.

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★ 5

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★ 1

please change or turn off the music, it is awful. whoever is on aux needs to get fired

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★ 4

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★ 3

Pretty clean gym but good luck finding any dumbbells or cable machine bars/ropes. Half my workouts take 10x longer than they should cause I have to wait for the 1 set of dumbbells that are in use or scattered around the entire gym or the 1 bar attachment for the 6 cable machines. It’s not even that there are two many people cause I go pretty early, there’s just not enough equipment and they don’t keep track of the dumbbells.

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★ 5

Is really nice when there's no body cutting their finger nails at the change room o using the hand dryer to dry their nuts or toes.

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★ 4

Front desk staff are INCREDIBLE - Joe literally remembered my kids full name while greeting hundreds of people coming each day! And everyone is super friendly there. Big smiles and good vibes :)

Machine area is great and clean, nice new machines. Pool is good too - be nice if it were salt water instead of chlorine.

The 4 star rating is because the women's change room is pretty average... They need all new lockers... preferably ones where you set a code on arrival (like every other gym on Earth). This (attached) pic was literally the first locker I tried to open. You apparently have to bring your own padlock...

Juice bar is great. Kids club is cute - if anyone is coming here, please donate any safe toys - they don't have much. Also, maybe ask the ladies to switch off the TV while your kids are there so they actually play. It's always on otherwise. They're pretty good about doing so - especially if you run it by management first.

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★ 5

Love this location + friendly staff. Lots of equipments and amenities. Trent helped me with a personal training + assessment and it really helped motivate me to visit this location more. Highly rec asking for him!

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★ 5

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★ 1

I brought my wife as a guest a couple times, they data scrape your info to sign you in. Since her visit they have called her 2-3x a day for 2 weeks straight. As someone who is in sales I can openly say this is unacceptable behavior… and a great way to turn people off from ever wanting to sign up.

Source: Google

★ 5

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★ 3

I've had a membership since 2015. In all these years, we have the same problem once the weather starts getting warmer. The sound system in the large instruction room begins to malfunction because it overheats. Throughout the years, I see members bringing their concern to staff and management, but no one seems to do anything about it. In particular, I attend a Zumba class facilitated by instructor Veronica. That class gets so packed, it's hard to find space. I can only imagine how many millions this company makes just by seeing the number of members in this class. It is quite embarrassing to imagine the luxury the owners & CEO's enjoy thanks to their members and they cannot invest in a new sound system. I've never bothered to complain because I go exercise to release stress from work and life, and writing a letter or organizing to get something done is the least of my concerns. However, this is getting ridiculous. Let's do something about it. I am starting to feel the spark. I am so over this nonsense!

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★ 5

Working with Trent was an awesome experience.
Created plan for me and walked me through a variety of workouts I deff recommend anyone looking for a training .

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★ 5

Enrique is the best. Super helpful

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★ 5

Trent and his training was very informational. He help me realize my goals and he was really patient with showing me how to do the work outs as well as what kind of machines and equipment to use. He's really knowledgeable and encouraging.

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★ 5

Muy buen gym . Con todo lo necesario. Lo recomiendo a ciegas.
Jugar basket o nadar o spinning o aerobics etc

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★ 5

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★ 5

Today was the first time using my gym membership and Trent was my Trainer. He was extremely patient with me and answered every question I had along the way and I asked a ton of questions! He was thorough in his assessment of my needs and he illustrated how I could reach my goals and then he explained scientifically how these goals could be met. He was nice, warm, knowledgeable and very personable. He has a great physique, it makes you feel confident that he knows what he’s doing and that he practices what he preaches. My time with Trent was very informative and fun too, he has a wonderful disposition.

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★ 5

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★ 5

Feeling grateful that Medicare offers free membership to seniors at LA Fitness on La Cienega. I joined a month ago and love the facility. It’s big, clean, with a great variety of every kind of fitness machine and equipment; plus a pool! You also get a free consultation and workout with one of their expert trainers. I was fortunate to consult with and then get a guided workout with Trent. He patiently listened to my fitness goals, concerns, past experience with exercise and then figured out and took me through a thorough workout designed to help me with those goals. Explaining that it would evolve. This intro session is complimentary with the hope that seeing the definite benefits of working with a trainer will encourage one to continue on a weekly basis for additional cost. Trent is great and I know working with him will absolutely improve my health and fitness.

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★ 5

Trent personal trainer is amazing! I loved the work out. It really felt like your body is doing something. I wanna do it again.

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★ 5

Very clean! Nice people. Not enough dumbbells sets in my opinion

Source: Google