★ 1

The sauna is not working. It took over a year to get it fixed and now its broke again. Staff and management full of excuses but no ETA when the sauna will get fixed.
Homeless thieves loiter all day stealing from lockers, charging their electronics, washing their clothes in the shower for hours. Using all the hot water. You can easily identify them, they have several large bags and or luggage. They take ownership of several lockers and do not workout.
The air hand dryer only works sporadically then stops working. Paper towel were removed. Too much to list.
Feel scammed after joining. You pay full price and you get half the amenitues you are paying for.

Source: Google

★ 2

Let’s start from a GOOD part. Alexandra M is a very nice yoga instructor, it’s slow pace and very relaxing.

Now to the point: it took me 20 min to get a yoga mat at that location. The staff is absolutely useless. Is it that difficult for you guys to have enough mats?
They were nowhere to find neither on the top floor nor on the ground floor nor in the yoga room. The receptionists as well as salesmen didn’t have any either. I was able to find one next to the weights. There was one more lady in the room who was doing yoga on her JACKET 😹😹😹 It differs a lot from all other locations (trust me — I’ve been almost to all of them).

And the validation is for only 90 minutes which adds extra stress. Well…

Source: Google

★ 2

One of the worst location ever. Space is small, the smell when you walk in is overwhelming. The equipment in the lower level are old and rusty some falling a part.
Upstairs they set up an area for personal training which take half of the space and the trainers once done never place the extra back where members could then utilize. The weights are all over the place, it’s hard to get some time on the machines. I signed up under the impression that the managers actually monitored the gym and made sure equipment were up to date and the gym
Was clean and organized. This picture bellow is only one of many other examples that are all
Over the bottom level.

Source: Google

★ 5

Love this place!

Source: Google

★ 5

I love this gym and their staff! Luke and Juan do a great job keeping this place A+!

Source: Google

★ 5

Lori K is my favorite Pilates instructor, she works so hard to accommodate all levels and encourages you to challenge yourself. It’s a wonderful 45 min class! Take the time to tell her your goals and she will help you!

Source: Google

★ 1

LA Fitness makes it hard to cancel a membership, impossible to talk to the right people, they gaslit me, & treated me disingenuously when they messed up. I've never had such a poor experience in a customer service setting.

I had a membership for over a year & I paid for add-on services. I paid double on enrollment for the first & last month. My account billed at the end of the month.

I moved to a city 600 miles from the nearest LAF. Several days before my billing date, I called my club to cancel. They refused saying I had to come in. I explained my situation, was put on hold, but the call dropped. I called the next day, I was put on hold again for over 20 min until I had to hang up for a meeting.

I didn't have time again until the billing date. I called and the staff told me I would have to call corporate because there was no manager in. Corporate then told me I couldn't cancel over the phone AT ALL. Corporate redirected me AGAIN to submit a request via the app, so I did.

LAF didn't process my cancellation until 3 days later. I use a specific account for subscriptions and noticed LAF kept trying to charge me even though I just cancelled. I waited to add more funds to my account because I didn't want LAF to charge me since I just cancelled.

Later, LAF's collections dept called me to get me to pay the charge. I told them what happened, refused to pay since I did everything to cancel early & still submitted the request on time. They said they couldn't stop the charges. It was odd since they had the power to take my money but not stop the charges.

I called & I was told the charges should stop.

Two weeks later, the charges stopped, so I resumed using the same payment until LAF finally successfully charged me.

I called my club—they couldn't help.

I called corporate & explained everything, asking the employee, Evelyn, to remove the charge.

She explained that I was being charged because I didn't cancel in time. I explained I tried early, still submitted on time, but LAF slow-walked my request.

The call took on a baffling pattern: she would cite one LAF policy why the charges were right, I'd explain why that policy couldn't apply, she'd cite another, I'd explain it, and she'd restart the cycle like she didn't hear.

Specifically, I explained the situation; she said I was charged because I cancelled late; I said was only late because of LAF made timely cancellation impossible; she'd say I should've canceled in-person; I'd say I was unable because I moved (like I already said); she'd say that means I had to cancel online via the app; I said that's just what I did; she'd say but it was late; I'd say it wasn't late because I tried to call early, submitted in time, but LAF slow-walked it; then she'd say LAF had a policy that I should've done it in-person; & I'd say we've been over this; then she'd cycle back through.

She also tried to convince me the fees charged were for the prior month, where I used the gym. I said that was nonsense because when you sign-up you pay up front, for the future month, not the past one. Then she took me on a 3rd ride through the above cycle.

I asked for a manager multiple times, but she refused.

Yes, LAF is a business and has to protect itself from shady members. My situation wasn't that. I paid regularly, paid for extra services, & I worked to cancel several days before my final billing date. The ONLY possible reason my cancellation wasn't timely was because of LAF employees/policies.

I've been in other customer service situations. I always go in open to the chance that I made an error or there's a good faith policy explanation. My only expectations were that I'd get a full/partial refund or a sensible explanation why not.

I didn't get either. I had a long run-around, involving at least 6 calls. When I finally talked to the right person they ran me through a senseless shell game. I'm not mad I didn't get my refund. I'm mad they acted like my request was nonsense.

I'll move back to LA, but I'll never use LAF again. I hope the $65 was worth a multi-year membership.

Source: Google

★ 5

Juan is always at the front smiling and greeting the member, which is much appreciated. Club is always maintained and clean!

Source: Google

★ 3

Staff is always very nice and the place is always very clean but only one chest fly machine is criminal. Have been to this location 10+ times and the machine has been in use 100% of the time

Source: Google

★ 5

Manager JUAN has proven to be exceptionally nice and helpful to me. I greatly appreciate it.

I also appreciate training manager DEVONNE, whose training skills, kindness, and sense of humor are terrific.

Another club manager at LA Fitness Westwood, MONICA, IS NOT NICE TO ME AT ALL. Monica seems to enjoy being mean to me.

Source: Google

★ 1

TERRIBLE MEMBERSHIP MANAGER MONICA AT THE WESTWOOD LA FITNESS IS ABOUT AS FRIENDLY AS AN EVIL DEMON FROM HELL! 😈 MONICA PICKS AND CHOOSES WHO SHE'LL HELP AND BE NICE TO. THE REST OF US ARE MISTREATED BY HER LIKE CRAP!

ADDING TO THE DARKNESS OF THE LA FITNESS IN WESTWOOD IS A HIDEOUSLY CAVERNOUS, HIGHLY RESTRICTIVE 4-LEVEL PARKING LOT WITH BARELY ANY LIGHT AND RUDE EMPLOYEES AT 10921 WILSHIRE BLVD., LOS ANGELES, CA 90024. LA FITNESS MEMBERS ARE FORCED TO PARK ON THE ROOF! MANY PARKING SPACES ARE BLOCKED BY TRAFFIC CONES, MAKING IT DAMN TOUGH TO FIND PARKING UNLESS YOU'RE A DOCTOR WITH AN OFFICE AND ASSIGNED PARKING IN THE BUILDING. DO LA FITNESS EXECUTIVES GIVE A DAMN? YEAH, RIGHT. NOT IN A MILLION YEARS!

Source: Google

★ 1

Machines are broken for over 2 months with no effort to be repaired. Water machine has also been broken for a month

Source: Google

★ 1

For the price of a membership at $40-$50 per month, you would think you were at a premium club, somewhere that was very put together. You would be very wrong for assuming that. Machines break, which is okay, it happens. The issue is that don’t get fixed for 1-2 months. So many machines are broken here. The water station is also broken and has been broken for 4 weeks now.

Source: Google

★ 4

Source: Google

★ 1

The gym has no paper towels available in the
Bathrooms, and down stairs bathroom are occupied by homeless people most of the time!!!
Management are not taking as good care of the existing members, just worrying how to add more members to make a commission..

Source: Google

★ 1

Club membership manager Monica is rude as hell!☹️

Source: Google

★ 3

Facilities would be great if they actually fixed their machines regularly. A shoulder press, back extension, and hip adductor have all been broke for way too long. Pads on working equipment is also often mangled and uncomfortable to use or outright missing. Staff is always nice though, and they’re aware of the issue as they have signs up on machines so I assume it’s whoever they source to repair the equipment.

Source: Google

★ 2

FOR MONICA ON THE SALES TEAM.

I was a paying member of LA Fitness for 4 years. It’s a great facility with great people; however, cancelling my family account was a highly unprofessional experience and left an awful taste in my mouth facilitated by the sales rep Monica.

I came in to cancel my account and called ahead of time - I was transferred to Monica to inquire about closing my account and she was short and asked intrusive questions about the other members on my family plan. She stated that “I can’t close the family plan without confirmation from the other member on your plan” to which I told her that the other member had asked me to close the account (as we both don’t go anymore) and we had mutually decided to close the account. She flippantly disregarded this and reached out to his personal cell phone, both texting AND calling him after I had told her there was no need to do so.

When I came in person to cancel (which I was VERY clear about) she gave me the runaround. She sat me down, gave me a sheet of paper, and said “the account is cancelled” but after reading the sheet of paper she gave me closely, I realized the account was clearly not fully closed. I had to push back on her straight up lying to my face to get her to finally concede and fully close my account.

She was short, rude, and cold throughout the process and frankly, I would not be surprised if I got another charge on my card. She is untrustworthy as a sales person.

Listen, if you’re paid commission on customer retention and attempting to avoid churn, I totally understand. However, there is no excuse to flippantly disregard requests and host distasteful attempts to keep the lights on my account. Monica acted in a disgusting and sleezy fashion for her personal gain. Monica, go sell used cars if those are the sales standards you’re going to hold yourself to.

Great facility though :) Albeit, a bit busy!

Source: Google

★ 1

Parking is absolute shit, time isn’t enough and after that the fee is insane.

Source: Google

★ 2

The facility is decent for the price, but I had a disappointing experience with their personal training offering. I was initially told the sessions would be 60 minutes, but was later was told the cost was around $70 for only 30 minutes. When I raised the issue, the response from the trainer was unprofessional and hostile, where he cursed me out for wasting his time. The gym itself is functional but quite disorganized and not very clean. Overall, it feels like the business is run in a fairly loose and disjointed way. If you do decide to join, I’d recommend sticking to a fixed-duration membership and limiting interaction with the staff.

Source: Google

★ 5

One of the best LA fitness hands down. Its spacious and very clean and great location. Parking was easy to find although you still need to pay but I recommend coming here. The staff all nice as well.

Source: Google

★ 1

Very unprofessional front desk. It appears that no one in the office understands what is going on. Help was very unprofessional and dismissive. I would not recommend this gym. Not even the 3 day pass.

Source: Google

★ 5

Source: Google

★ 1

I’ve been a member of LA fitness for over 6 years. I recently moved and needed to change my home gym. I would avoid this facility and join a different location. The manager Juan Beltran (Westwood) severely lacks tack. No sir, canceling my membership and starting a new membership with you and paying the upgrade fee is not an option. If you’re that hard up for money find a different job. What a disappointment! However, it made the decision to join a different gym all together that much easier. - a loyal customer no more

Source: Google

★ 5

Source: Google

★ 5

Day pass is 20$.

The place was okay, not as bad as the other reviews made it look, and staff was nice with me

Source: Google

★ 5

Source: Google

★ 5

This place is sooo good! The staff are great! Certain hours, of course, busier, but never overcrowded! 💗

Source: Google

★ 1

This gym has become a hub for homeless people, it was once my favorite la fitness, but it seems like they let anyone in. I mean it looks like a homeless shelter in the lockers, and homeless just hanging around charging their items and not working out. Something needs to be done. It’s very uncomfortable

Source: Google

★ 2

This place is great until you want to cancel membership!

They charge you 2 extra months from the day you finally manage to find their manager in-person to cancel only during office hours. Otherwise, they trick you until you get exhausted.

Source: Google

★ 3

Even with validation you still have to pay for parking and no security in sight- unlike the playa vista location- with validation you still get your 1hr free and they also have parking attendants working inside the structure.

This location needs to be updated.

Source: Google

★ 5

Source: Google

★ 1

Decent gym, nice employees, rude manager ruins it.

Source: Google

★ 5

Source: Google

★ 5

Love LA Fitness!!

Source: Google

★ 1

If I could give LA Fitness zero stars, I would. Absolute scam. I signed up for a "free" personal training session, only to realize the entire thing is a joke — overpriced, barely 25-minute sessions, and no consistency in trainers. One day you’re with one random person, the next day with another. How is anyone supposed to make progress like that?

When I tried to cancel — WELL within the 5-day cancellation window clearly stated in their own contract — the experience became even worse. I emailed their support, only to be bounced to the "home club." I called the club, and the same rude, unprofessional manager (Devonn) who had been pushy from the beginning picked up. Instead of processing my cancellation, he interrogated me about why I even signed up in the first place, made comments about "commitment," and flat-out refused to help.

Completely unacceptable.
I'm attaching screenshots of some emails. I had to go back and forth for over three weeks and send a dozen emails and make multiple phone calls — just to cancel something that should have taken five minutes.

At that point, I had no choice but to dispute the charges with my bank — and thankfully, the bank sided with me. What a massive waste of time and energy. No customer should have to fight this hard just to cancel something they were misled into.

To be clear, my actual trainer (an older white gentleman) was friendly and professional — but it's obvious the real problem is the broken system and the incompetent management running these locations. They push people into overpriced contracts, fail to deliver a basic service, then make cancellation a nightmare.

Save yourself the headache — stay far away from LA Fitness.

Source: Google

★ 4

It's solid hate the parking though 35 bucks for an hour and a half Highway roberry, but they do validate (only for an hour) so it dropped down to 7 dollers

Source: Google

★ 5

My first time at the gym in a while was nice! The staff there is really chill and friendly. Juan was very friendly and talkative and hooked it up alongside his coworker with an excellent plan that fits my budget. Overall great experience.

Source: Google

★ 1

Probably the worst LA Fitness I’ve been to, Wifi never works, water fountain breaks once a week and takes a week to fix, mats all torn and old, and when you mention the issues to staff, the best you’ll get is “I don’t know”.

Source: Google

★ 5

Source: Google

★ 5

Good exercise

Source: Google

★ 4

I frequent this gym for the convenience of having it close to work. I appreciate that it's open early, and is always clean and well cared for. I believe the cleaning lady's name is Erlinda. She definitely deserves a shoutout, as I've been coming to the gym for many years and every time I see her, she's cleaning or organizing something! The one downside to the gym is the parking situation as it's only 90 minutes free. I also miss the 6am spin classes, as it was nice to get it in before work. Overall, this gym is definitely one of the nicer LA Fitness I've been to.

Source: Google

★ 1

Probably the worst LA Fitness location: inconvenient entrance. Weak sauna. Oh, and they are desperately promoting this pilates class so they can make extra money while removing the only cycling class left in the area.

Source: Google

★ 5

One of the best locations, always clean and great people work there Herlinda de Cleaning lady keeps the Ladie's room neat and clean.I switched to this location after my assignment at UCLA!

Source: Google

★ 1

Muy malo que hay parqueadero tu tienes que pagan

Source: Google

★ 1

Source: Google

★ 2

Big spill/ puddle of puddle of water in the free weight area, right next to trainers, no one cleans it up. Sits there for half an hour, trainers ignore it. Is someone’s mom coming to clean up after them? Or their maid, maybe?

Source: Google

★ 3

Free parking is only for 1.5hr. Even I get the validation, the exceed parking fee collect me double of the label price.

Source: Google

★ 4

LA Fitness in Westwood is the nicest LA Fitness in LA for sure! The gym is clean, well-maintained, and has a great selection of equipment. By far the nicest sauna too—they finally fixed it! Now they just need to get the heat up a bit since it only goes to 130. Overall, a solid gym with good amenities, but a few small improvements would make it perfect.

Source: Google

★ 1

Absolutely disappointed with how this gym plans to cancel its cycling spin class to make way for pilates. Shame in LA FITNESS Westwood.

Source: Google

★ 5

Source: Google

★ 1

hello, my experience at la fitness westwood was, bottom line, the worst experience i have ever had (and i was only in there for less than 3 minutes). i walk in and scan my membership card and the man at the front says rescan. so i rescan. upon rescanning, this man proceeds to say you can’t go in in the rudest tone i have ever heard. keep in mind i am a 20 year old female college student talking to a 40 something year old man. and also keep in mind earlier that day i have just been diagnosed with psoriasis so i obviously am not having the best day. so, irritatedly, i say im under my moms account since I am 20 and she created this account when i was under 18. (this is all i say in a slightly irritated voice). i have used this account for the past five years and have gotten into every other la fitness with no problem (that is until i came here). my mom has not even used this account as she only set it up under her name as I was under 18. back to the story, the man says doesnt matter, you cant get in. once again in the rudest tone i have ever heard. based on his looks and tone, his toxic masculinity took over once he heard me sound irritated as a 20 year old female. this is the only interaction i’ve had with him and he doesn’t offer me any solution, nothing. just a “you can’t come in”, no “come talk to someone in our team so they can fix your account/set up a new account for you”. even upon leaving, the man was talking to someone else at the front who offered me a guest pass. “can she use my guest pass” he says, a random stranger who is way nicer than a worker who is supposed to at least help. and the guy at the front desk says no she can’t in a way nicer tone, i don’t hear the reasoning as i walk out by this time.

genuinely the worst customer experience i have had, EVER. do yourself a favor and stay away from this gym. yes you want to go to a gym that’s local and the closest to you, but you do NOT want to go to a gym that treats their loyal customers like absolute crap. if you are a young girl in college who talks back even the slightest to the rudest customer service, you will be denied and given the worst attitude possible. I genuinely have never written a review about any place, nevermind a gym, but this has absolutely baffled me in so many ways. No solution was offered, the rudest tone was given, and the man acted like I was a criminal, saying no at the quickest chance to the person who offered me the guest pass. i do not have the name of the worker who has done this, but la fitness of westwood, a -Hispanic mid-age man who (seems) short and has very tan skin with black hair who works at the front desk needs to leave/his position needs to be rethought. his negligence and lack of empathy for others needs a reevaluation. given this terrible day of my diagnosis, i do understand that i could be way more upset than usual, but his lack of empathy truly ruined my day and outlook on la fitness. it makes me upset that someone like this could even be hired — the guest who offered my guest pass also seemed baffled by this huge change of attitude. to him, he was insanely nice, but to me, the rudest man i have ever talked to. never again. do yourself the favor and get a corepower yoga membership or drive an extra 10 mins to go to another la fitness location. i am doing both 🤣

Source: Google

★ 1

If you want to feel like you’re working out at a Chevron gas station, then this is the place for you at night. They installed the brightest most awful lighting I’ve ever seen and I feel like I’m getting a full body x-ray just by being here.

Source: Google

★ 5

Source: Google

★ 4

One of the nicer LA fitness locations. Updated locker rooms and jacuzzi and sauna. Locker rooms, restrooms and showers are cleaner than other LA fitness locations and it seems to be maintained well. Multiple sets of weights so I never need to wait and look for dumbells. Good amount of bench presses. 2 Olympic lifting platforms. I enjoy coming here because my workouts are more efficient since I don't have to wait as much for equipment. It would be nice if they had a pool or cryo recovery.

Source: Google

★ 5

No me gusta el restaurante. El restaurante es “El Mejor Restaurante en el Mundo”. Me lo doy una estrella.

La comida:
El restaurante tiene sólo uno plato. Este plato es papas fritas. Pero, las papas fritas fueron malísimas en el mundo. Tiene demasiado sal.
El servicio:
El camarero es un perrito y es muy simpático. El camarero es el mejor camarero en el mundo. No necesito esperar mucho. El camarero fue muy rápido.
El ambiente:
El ambiente es muy oscuro y no puedo ver la comida. No puedo ver ningunos decoraciones y yo caí dos veces. El músico fue los sonidos de ballenas.
Información práctica:
El precio de las papas fritas cuestan veinte y cinco dólares. Son muy caras. Solo aceptan el dinero de los Isla Solomon. No tiene un nombre de teléfono. Necesitas usar el fax para comunicar. El dueño es un gatito se llama “gatito”. El restaurante está subterráneo, debajo de “LA fitness”.

Source: Google

★ 1

Unfortunately, my experience at this gym has not been the best due to the manager's treatment. Every time I have had a question or needed help, his response has been rude and unprofessional. Instead of providing good customer service, he responds poorly, making the environment uncomfortable for members. A gym should be a place where one feels welcome and supported, but with this type of treatment, it is difficult to enjoy the experience. I hope they take these comments into account and improve the service.

Source: Google

★ 4

Really nice location and staff. Manager Juan is super friendly as well as everyone at the front desk. The sauna doesn’t really seem to get hot enough though, and they don’t have one of those weightlifting cage things, which I love.

Source: Google

★ 1

Everything about this LA fitness will make you hate exercise and kill your goals. Been coming here for 4 years out of necessity (only other gym in the area is Equinox). The gym goers leave their weights everywhere and the staff does nothing but socialize with each other and sit on their phones. The cycling room — you know the one where everyone is pouring sweat, has ZERO sanitizing stations. That means if you sit on a bike seat in there, you’re sitting on months worth of ass sweat and booty juice. I hate this place, but I have to exercise. This gym is everything wrong with the fitness industry. I hope someone who works here reads this and either quits or changes everything about this place. Oh yeah, thank you for charging me during all of lockdown, then when lockdown ended you all remolded the gym making most of it inaccessible for another 6 months, charging us all the while.

Source: Google

★ 3

what a bummer! i am seriously considering and about to buy myself a gym membership, but not here! 3 stars for keeping it real, and showing me what i don’t want up front.

Source: Google

★ 1

Absolute BS. Promised 7 guest day pass, only gave me 3. When I asked about it the guy was just like sign up or leave. Joke of a place with greedy sales people. Stay far far away.

Source: Google

★ 1

Want the shady sales tactics of a car dealership when looking for a gym membership? Well look no further! These people will lie to your face about “once-in-a-lifetime deals” when the price listed on their website is actually cheaper. Their whole pricing structure is extremely confusing and made so that you don’t actually know how much you are spending for your membership. If you ever want to cancel your membership? Good luck!

Source: Google

★ 1

Supposed “manager” Juan B might just be the rudest and most incompetent front desk staffer I’ve had to encounter. Doesn’t have a clue what the term “permanent address” means, and he’s also incredibly rude from the moment you have the displeasure of speaking with him.

This gym has outdated equipment, you have to pay for parking ($3.50 for 10 minutes of time!), and of course the worst part about this gym is how rude their management is, thanks so much Juan!

Don’t waste your time coming here, there’s plenty of gyms with actual intelligent and welcoming staff that will produce what your moneys worth.

Source: Google

★ 1

If I could give this gym zero stars, I would. My experience at LA Fitness Westwood was not just disappointing—it was absolutely unacceptable. I walked in excited to try the gym using a free trial pass, only to be met with rude, dismissive, and downright insulting behavior from the staff, particularly the manager, Juan.

The moment I mentioned that I go to school up north but have a permanent address in LA (where I spend most of the year), they flat-out denied my free trial. This is ridiculous since my connection to LA is legitimate. Juan seemed to take pleasure in being difficult, refusing to even consider my situation, and instead, he gave me the coldest attitude I’ve ever encountered in customer service.

To make matters worse, Juan was openly rude to both me and my boyfriend. My boyfriend was nothing but polite, yet Juan insulted him in a snide and unnecessary way. It felt like he was going out of his way to be condescending and argumentative rather than helpful. There was absolutely no effort to provide decent customer service or even treat us with basic respect.

This gym clearly doesn’t care about creating a welcoming environment for potential members. If this is how they treat people before they’ve even joined, I can’t imagine what kind of toxic environment exists once you’re locked into a membership.

Save yourself the frustration and avoid LA Fitness Westwood at all costs. There are plenty of other gyms in the area where the staff will treat you with respect and where you’ll feel valued as a customer. This is by far the worst gym experience I have ever had.

Source: Google

★ 3

This is a nice gym with plenty of equipment and convenient hours. Since my gym was closed for most of December, I was looking for a place to work out for several weeks. The people at LA fitness were nice enough, but naturally tried to sell me a long-term membership, which was not really what I needed. They didn’t really have any options for short term memberships, and day passes are rather expensive at $20 a piece so unfortunately, we were not able to work anything out.

Source: Google

★ 5

Source: Google

★ 1

Extremely disrespectful staff. The man at the registration, Juan Beltran, is rude and hostile to customers and yells at them.

Source: Google

★ 3

Only coming by here when I need to tell me why the parking situation in this building is complicated I got lost coming here dead set took me like 3x to figure it out apparently the parking entrance is on your furtherest right when you enter into the lot you take a ticket then go all the way up to the roof keep in mind Parkings super limited here since they share the lot with the building next door. Parkings free for 90 minutes only and Besides the parking the gyms okay but it’s to small in my opinion there’s not much of everything here and I can’t imagine how it looks like during prime hour here. It has 2 floors the bottom floor are the lockers rooms and weights area and there was another room but I didn’t go check it out the main floors half cardio and some weight machines overall the gyms clean clean and well taken care of the staff is helpful to but visit before like 2pm to avoid the crowd here

Source: Google

★ 5

Juan on Wilshire is a 1 man show!
He helped me join LA Fitness, while multitasking, helping others and checking people in. Brave reviews for this employee.

Source: Google

★ 5

Cheap and quality gym

Source: Google

★ 4

Love this gym but they need to FIX THE SAUNA

Source: Google

★ 5

LA Fitness Westwood is the best! Youre always greeted with smile from the club managers Juan and Luke! I recommend this club to anyone

Source: Google

★ 5

Very big, spacious, clean, highly equipped and overall impressive facility with the most professional, kind, respectful, knowledgeable, helpful and genuinely caring staff all offered at very reasonable and affordable prices. They offer multiple membership plan options to cater to your personal financial and living situation by offering a membership option that includes LA Fitness access to gyms in other states if your living situation or work situation requires you to travel... Honestly, I can't think of one single complaint or negative aspect of this very satisfying fitness center... Also, they offer military discounts which to me is a very important thing considering all of the sacrifices myself and my brothers / sisters in arms have made... So it definitely is a great feeling being shown that all I have been through is appreciated on a corporate level which is rare considering how much corporate greed has consumed our economy and financial sector of this country... Would DEFINITELY recommend this AMAZING organization to anyone who has a desire to get in shape, work with a personal trainer or even if you are just beginning to take the first step of taking action and putting effort into accomplishing personal goals to get in better shape, lose weight or whatever your heart may desire... All you need is the motivation, determination and LA Fitness to achieve that desired accomplishment!!! Also, this gym's location is EXTREMELY convenient and easily located if you aren't familiar with the area.. MOST IMPORTANTLY, THIS IS A JUDGEMENT / BELITTLING / HAZING / EMBARRASSMENT / COMPETITIVE / BULLYING ETC. FREE ZONE... THERE IS ZERO TOLERANCE FOR ANY DISRESPECT, RUDE, EMOTIONALLY MENTALLY OR PHYSICALLY IMPLIED SHAMING OR ABUSE. Also, the staff take sexual harassment, words, actions, behavior or anything otherwise that makes another member uncomfortable or feel that they are being violated in any type of sort of way EXTREMELY SERIOUSLY and all reports or complaints of any of the above will swiftly and firmly be handled by all authorized and legally applicable rules and regulations annotated in the membership terms and conditions... By far my absolute favorite fitness location in Los Angeles... The only place that I would place above LA Fitness would be the gym he had on base in Fort Hood, Texas while I was still serving in the United States Army.

Source: Google

★ 1

I had the unfortunate experience of joining LA Fitness, and I would not want to join their gym membership ever again.

After relocating from LA, I requested cancellation of my personal training sessions. Despite assurances, I was billed the following month. My trainer repeatedly delayed processing the refund, eventually canceling future billings but ignoring the refund request. When I contacted LA Fitness staff, they rudely informed me that refunds were not possible. Their unreasonable attitude solidified my decision never to return.

The gym's cleanliness was appalling. Equipment was often sticky and uncomfortable to use. The bathroom floors were frequently dirty and wet, posing a serious safety hazard. It was evident that maintaining a hygienic environment was not a priority for LA Fitness.

Save yourself the frustration and financial headaches by choosing a more reputable fitness center.

Source: Google

★ 5

This is my spot everyone is super nice from the front desk staff and sales! I also love how clean this place is!!!

Source: Google

★ 5

Great staff from the front desk lead by Juan to the sales team lead by Luke! I love this gym!

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★ 5

Luke and his sale staff are the best!!! They helped me out with my 3 day pass and made the sign up process very smooth

Source: Google

★ 5

Super nice and helpful employees! Luke was very kind and helped to get me set up with everything I needed!

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★ 1

여기 다니지마세요. 직원들 인종차별 심하고 멤버십 취소나 해지에 관해서 이상하게 굽니다. 환불에 관해서는 물어보기만 했는데 매우 기분 나쁜 태도로 대우하고 화를 냈습니다. 제 친구는 멤버십 취소를 요청했는데 멤버십을 취소가 아닌 동결을 시켜놨습니다. 후기보니 잘못 결제된 것도 환불 안해주는 곳이더라고요. 그리고 동양인 무시합니다. 가지마세요.

Source: Google

★ 5

Great experience 10/10 highly recommend

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★ 5

Came here from Germany looking for a home gym and Luke and his sale staff made the process very smooth!!!

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★ 5

Always clean and everyone’s super calm and helpful! Great atmosphere!

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★ 5

Helpful and kind management. Wide variety of equipment and always clean.

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★ 5

This place is amazing, I signed up a month ago and Luke and his sale staff are super amazing!

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★ 5

I love how Juan, Luke and Devon keep things calm at this club and you can workout in a very positive environment! I recommend everyone to make this their home gym!

Source: Google

★ 5

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★ 5

5 star service from sales to front desk to janitorial . Ask for Luke for a free pass and tour the place . Juan and staff are great at the front . Monica in sales is amazing and Devon in PT is very attentive to all workout needs . Come by yall .

Source: Google

★ 5

This club always shines all in part to the great staff! big shoutout to Luke, Monica, Devon and Juan for keeping this place nice!

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★ 5

This gym is always shinning thanks to Herlinda who does a fantastic job! I love how everything is clean from top to bottom

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★ 5

Great staff, very friendly, ask MC Tae (front desk) when he’s going to do a concert in LA 🤩 Staff are always approachable and helpful

Source: Google

★ 5

The Westwood LA Fitness is amazing from the front desk staff, janitorial and sales!

I love how everyone helps re-racking weights to make our experience better

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★ 5

This location is amazing love how Herlinda the janitor helps keep this place spotless with her team! Juan the club manager and Luke do a fantastic job running this place

Source: Google

★ 5

My experience at this facility has always been exceptional. The staff is incredibly knowledgeable, friendly, and consistently goes above and beyond to assist with any of your fitness goals. They are always eager to offer guidance and support, ensuring that your workout needs are met with professionalism and care. Whether you're a beginner or a seasoned athlete, the team is dedicated to helping you succeed and achieve your desired results. Their commitment to providing top-notch service makes every visit a positive and productive experience.

Source: Google

★ 5

Luke is a great tour guide and sales agent. He breaks down the best deals which make sense for a client! Certainly happy and will
Recommend this gym to everyone in the area

Source: Google

★ 5

Love how clean and serviceable everyone is at the Westwood LA Fitness! Everyone is so kind and with positive attitude!

Source: Google

★ 5

This place is spotless all times of the day! clean gym, locker room, sauna and showers! The cleanest gym in all of los angeles

Source: Google

★ 5

Juan at the front desk was super kind in helping my guest and i come in! Very friendly and helpful.

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★ 5

The sauna is back!! This place is always spotless and everyone always greets you with a smile!

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★ 5

This place shines! I came in as a guest and I loved the great customer service and attention to detail

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★ 5

the locker room, showers and restrooms are always spotless! i love how clean this gym is

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★ 5

I’ve been working out here for years and the staff has always been friendly, especially my boy Juan. I appreciate yall!

Source: Google

★ 5

I love how this location is always clean and everyone is super friendly from management to janitorial

Source: Google

★ 5

The LA Fitness in Westwood is an outstanding facility! Plenty of quality equipment. The vibe is positive! Members are friendly and it is never difficult getting onto a machine or finding weights. What really sets this club apart is the employees. The club manager Juan is always there to greet you and will always accommodate your specific needs and requests! Devon, the Lead Trainer, provides a comprehensive initial assessment and will then spend time with you designing a specific training plan to achieve your goals. More importantly, Devon has a wealth of knowledge, experience and positive energy and uses that to keep you focused and on track as you move through your training! Great place to work out!

Source: Google

★ 5

This is by far my favorite LA Fitness and most importantly is very clean thr staff is also very nice all day every day

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★ 5

Love how everyone from the front desk, sales and janitorial are always so friendly and helpful! Love this gym!

Source: Google

★ 5

Great experience at the westwood La fitness . Luke always takes care of our needs with guest passes and great deals . Please ask for Luke to tour the place . Juan at the front desk is always attentive , very helpful and always helping member with concern .

Source: Google

★ 5

This is my go to gym! Staff is super friendly, especially my boy Juan. Equipment always in good shape, constantly being cleaned by staff. Great turf workout zone too

Source: Google

★ 5

Everyone is always kind at the front desk and love how clean the gym is! Love the Westwood LA fitness

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★ 5

Juan and staff are outstanding - always very welcoming - the gym is often times busy, but is the cleanest and most organized LA Fitness I've ever visited - thanks!!

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★ 1

rude front desk guy who gets paid to sit there on his phone and not do the simplest job on the planet. Bro will scream at you to leave when they aren’t even closed yet when he could really use the exercise the most

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★ 3

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★ 5

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★ 5

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★ 5

Was very good, nice machines, very clean except the sauna was out of service but the rest was very good.

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★ 4

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★ 3

Parking isn't ideal, you can only park on the 4th level in the structure behind the building.
Go down the four flights of stairs, to the curb on the street, around the corner just to get to the front door.
They don't provide towels.
Not the gym's fault but half the people claiming equipment will sit on their phone occupying the machine not using it.

Source: Google

★ 1

LA Fitness has the most deceptive marketing practices I have experienced. I signed up for the $39 initiation fee. The rep talked to me the entire time. Later I was charged $79 not $39, then $59 for annual fee, then $39 at end of month for the next months fee on the 40th which led to $180 in one pay period that I could not afford. Do not sign up for LA fitness without knowing all of the hidden costs they do not explain. After the money is gone, they can do nothing about it. Spoke to the manager and the only thing he could do was cancel membership with no return of fees.

BE AWARE of their tricks to get you in the door distract and rush you through membership process.

Ask lord of questions. Read thoroughly everyone you sign and initial. Check bank statements.

Source: Google

★ 1

Don't go to this gym. The staff is rude and unhelpful. I wanted to cancel my membership, and they told me I needed to visit the gym between 9 AM and 5 PM. I told them I didn’t have time. Then, they said it was possible to cancel via email, but later insisted that I had to come in person again.

I explained again that I didn’t have time and asked for a phone number to call. They told me to contact the gym directly, but they didn’t respond. Finally, they gave me the LA Fitness corporate number. When I called, they said I could cancel online.

The staff is being unreasonable and making it difficult to cancel my membership. It’s not fair.

Source: Google

★ 1

The restrooms and showers are very dirty. There are always a lot of people. The parking is over 90 minutes, and it’s very expensive. The manager said 'minutes,' and I misunderstood him. Because of that, I had to pay $17.50
for an extra half hour. I will never return to this dump again.

Source: Google

★ 3

This is a nice gym in a prime location of Westwood; but it has two big flaws.

First, parking is only free for 90 minutes, which for me at least does not allow enough time to walk to the gym, finish my workout, and get back out without feeling rushed.

Second, the free weight area is too small and there aren’t enough dumbbells. The cardio and other weight area of the gym is barely utilized so I wish they’d expand it.

Source: Google

★ 1

This gym Is on some other level
Literally gives you “Here!!! Damn” vibes. Bare minimum at its finest. New management is truly needed. They don’t care about the experience at all.

——
Can you guys PLEASE not take away the inside entrance? Making us park where we park PLUS forcing us to go out in the street and around the block is so inconvenient and takes time out of the little 90 minutes you give us. You have a chance to upgrade client experience and you’re wasting it. WE HAD the entrance from inside the building… obviously it’s possible so please give it back.

Source: Google

★ 5

Great

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★ 4

Great gym to work out at

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★ 1

Immediately add your phone to lists that call and text you multiple times a day from randomly generated outgoing numbers so blocking does nothing. They add you to their solicitations list without any consent on your part. Also iutdated sleazy pressure based sales tactics, exactly like old used car lot salesman.

Source: Google

★ 5

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★ 3

How can you call yourself a gym and open at 8am????? That's LAZY people opening time. Real determined goal oriented people wake up at 4am. I don't know... I don't know how some of these fitness companies charge double/triple what planet fitness charges and they dont even have that much of a 'perk(s)'

Source: Google

★ 1

This is not my primary location, but I checked it out since I have access. It smells like a dirty shoe, sauna doesn't work, jacuzzi is brown and yellow, not a friendly staff... then got charged $7 for parking for being at the gym for 1h 40min. Apparently, cut off for their validation is 1h 30min the you get their day rate. That pretty much did me in. Wont be back to this one.

Source: Google

★ 1

Come here if you want them to spend 45 minutes making sales pitches to you and then never getting in a workout.
Unbelievably rude and unprofessional. Just go to the equinox down the street or UCLA’s gym to be harassed less. Such a trashy location

Source: Google

★ 4

Probably the best LA Fitness location I ve been in. A lot of machines, VERY CLEAN (floors, machines, locker rooms, bathrooms) as opposed to other LA Fitness locations, and the air conditioning works very well.

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★ 5

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★ 5

Luke was very helpful, made the process very easy

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★ 5

Clean and nice atmosphere. No waiting on machines. Peeps clean before and after weight usage.

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★ 2

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★ 1

Place is an absolute mess and the trainers nor managers seem to care at all. Dumbbells and weights all out of place with no employee rearranging. Really seems to be a management/leadership issue that needs to be addressed.

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★ 4

There’s a new gentleman by the name of Danny, he’s such a great person and super helpful. He is always nice, showed me around and was very knowledgeable. I’m new from Miami and this was so refreshing considering people in LA are not social at all. He made a huge difference in my visit. The new girl at the desk is too busy minding her hair.

Source: Google

★ 5

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★ 1

Este lugar es terrible mente administrado, te cobrar por todo en el único y así no sea si no por un mes te cobrar la membrecia del año, solo quieren tu dinero no te dejes robar!

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★ 4

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★ 5

Really great gym and well worth it, getting the membership while I been vacationing from Texas. Really clean and really great gym, great staff and management too. They literally have everything you need for whatever type of workout you're doing.

Source: Google

★ 3

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★ 1

This place is ran terribly.

The sauna has been “broken” for over 6 months. The weights are always unorganized or missing. The drinking fountains are constantly malfunctioning or not working at all. The one downstairs has been messed up for over 2 months.

There’s not a single sign in the gym to re-rack weights or wipe down the equipment so just about no one does it.

One of the only bright spots is the cleaners who do a good job picking up after all of the slobs that work out here.

Source: Google

★ 5

The Beverly Hills and the Westwood ones are clean.

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★ 1

Over rated

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★ 5

Great value!

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★ 1

I have never met someone so rude. The front desk woman who has black hair and thick eyelashes working on Friday night could not have been less friendly. Will never be back

Source: Google

★ 5

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★ 1

Management is rude, its always full and they overcharge you frequently. Horrible.

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★ 5

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★ 1

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★ 2

Very not professional salesman
I asked him to print my agreement he doesn't know how to do it

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★ 1

****** Buyer be aware*****
Here I go, trying to write a one star review and I can see the ratings are already so bad. I guess no need to write a complaint to corporate. Obviously they don’t care.

Im a member of a boutique gym in the area and I was going to join 24 hour fitness so my girlfriend and I can work out together closer to her place.
I was extremely disappointed. By the way we were treated at the front desk. The gentlemen’s name was Juan Beltran. He challenged me to contact corporate. Obviously, he knew that they’re not gonna do anything. we were very rudely greeted when I ask for a one day pass so I can try the gym. He told me I have to fill out the form and wait an hour. Three hours later I still have not received my free one-day pass. All that is fine. But the way we were treated by. Juan was unacceptable. Well corporate may not care. But I’m sure you guys do. If you have other alternatives, I would take it . I guess you get what you pay for!!

Source: Google

★ 1

Overcrowded

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★ 1

Horrible customer service dont join at this location rather give money to the charity

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★ 4

Great fitness space, except when it's busy!

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★ 1

Went today. They love to interrogate. Went for a trial to see if i'd like the gym and questioned extensively whether i'm interested in a membership. Like ya thats why i want to trial.

"If you're not interested in a membership, you have to get a day pass". They said.

How do i know i want a membership if i didnt even test it?

Avoid at all costs

Source: Google

★ 1

The low rating is for their cancellation policy of which they did not inform us when we signed up. Apparently you can only cancel on weekdays by going into the gym in person during business hours, which is when most people work! So I've sent emails and emails to which no one has responded. That's predatory and not a good look for a business, holding you hostage to the membership!

Source: Google

★ 1

Need sauna to be fixed

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★ 4

Clean, relaxed, stacked with modern equipment.

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★ 1

How long does it take to fix a Sauna? I signed up for a membership during the summer. While being toured the facility I was told that the sauna will take a few weeks to fix. After 4 months the sauna still isn't working..

Source: Google

★ 3

The gym is ok. The staff and people are nice. The reasons I put 3 stars are because:
1. Getting from your car to the gym and back is really annoying & convoluted.
2. They only have 90 minute parking validation and then you pay $3/10mins.
3. Half of their bars are some weird thick bar or weird thin bar. Not standard bars that are used for powerlifting.
4. People don’t rerack their dumbbells in the right place.
5. The free weight area is hot and muggy like a basement.
6. They could use more equipment like the Playa Vista location. Generally not the best for chest flies, no mag grips for back, lack of variety for cable attachments etc.
7. There are two creepy dudes that always hit on younger girls here. I’m a guy so it doesn’t affect me but it feels uncomfortable.
8. It can get crowded when you want to squat bench or deadlift on weeknights.

Source: Google

★ 5

Shout out to Monica and Eric for their excellent customer service.

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★ 5

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★ 4

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★ 5

Relatively new equipment and space. It gets pretty crowded after 5pm but it is worth it for the price!

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★ 4

clean with good equipment.

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★ 1

Horrible service. The management is awful. The workers and managers are incredibly rude and judgmental. Avoid this location at all costs.

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★ 1

I’m very frustrated with the management of this gym. I went in person to cancel my membership, I talked with the MANAGER, he said to me he did cancel it and one month later they charge my card. I did call the manager and he said that I didn’t go there to cancel my membership? which was exactly the purpose of that. I don’t usually do this but it’s necessary. I had to go back there to cancel again something that I did before. I asked him this time I want to get the receive because last time and I didn’t ask for and he said they don’t do It. Well I want this time cause then I feel like I need to prove I really cancel it, otherwise next month they will charge me again lol. I can’t trust. Really poor management.

Source: Google

★ 1

Horrible Service

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★ 5

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★ 1

It smells like feet, the staff is rude and unprofessional (especially the managers), it has two mats for ground exercises for all members to share. The cleaning crew is scheduled at 7:30pm when the gym is packed and the highlight is the lady who mops the floors around you gently making sure the mop doesn’t touch you! (Almost every day!) Half the treadmills work while the other half have a permanent status “schedule for repair” ! It barely has any classes and the trainers hit on every girl that walks in making them uncomfortable.

Source: Google

★ 5

Source: Google

★ 1

Really rude management. Was visiting LA for the weekend and based on their website it gives you the option for a 3 day pass and pick a location you want to go to. I get a call from a representative shortly after named monica and the second I let her know I was already on my way to the facility and she said that was fine since I was visiting in la. I come in and a gentleman tells me “Monica said you can’t come in because you don’t reside in LA.” I’m sorry why didn’t she tell me that over the phone when I was already on my way?? And where does it say on your policy I can’t go to a specific location when the website itself says to put the zip code on where you want to visit.
The gentleman puts me on the phone with her and she has the audacity to give me attitude and say “uh hello I’m talking.” What kind of establishment is this talking to people as if they run a top notch gym. At least communicate better.

Source: Google

★ 1

Avoid this gym location at all costs. I attempted to visit this location with a friend of mine using a VIP guest pass he had been offered with his membership. Upon arrival they claimed I haven't "activated" the guest pass yet. Not knowing what that meant, I asked if I could activate it in person. They took me to another area with a different employee where he asked numerous random questions. Upon completion he stated that due to the fact that I am not going to buy a membership I am unable to utilize the guest pass. Which makes absolutely no sense as I have to actually try out and experience the gym/location before making a financial decision about buying a membership. The two options he presented me with were, either, purchase a full membership or purchase a day pass. Both things I did not want to do as I literally had a new guest pass which should have easily been able to be used without needing to pay or have any problems. I then asked to speak with a superior as I was confused with this whole ordeal and needed some clarification and hopefully a better outcome. Sean came over to explain again the two options I stated earlier and that I am unable to "activate" the guest pass. This whole event really left a terrible taste in my mouth in regards to LA Fitness and especially to the whole rude staff working at this Westwood location. Sad to see how unhelpful and insulting every employee was during my very short period here. Hopefully you will be mindful and AVOID this location at all costs.

Source: Google

★ 1

Fix your Sauna signed up because the sauna or I’ll just use my buildings gym. Been broke weeks with no mention of fixing it.

Source: Google

★ 1

‼️THIS GYM IS NOT SAFE FOR WOMEN‼️ I’ve been coming here for a year and had multiple uncomfortable things happen because of all the windows at street level. Once man at the bus stop was staring at me on the treadmill. I ignored until he started knocking on the window then produced to touch himself. I told staff he was knocking on the window they did nothing. Then the hip machines that I see primarily women using where you have to open and close your legs it faces the windows! I’ve been on the hip abduction machine and had men in cars waving and staring. The gym can be a very vulnerable place for a women. Ive talked to staff about this. I was hoping there would be a way to place advertising stickers on half the windows the ones where you can see out but people can not see in. I thought this was a great idea and will possibly bring in more members because after the bad incidents I spoke with my neighbors that are females and they all said the windows are the reason they refused to go to that gym. Really hoping the right person can see this and help create a safe gym for women in this area.

Source: Google

★ 2

Recently renovated to be even worse than before. Now they have no neck machines, no pullover machines, no good selecterized rowing or chest press or leg press machines, etc. Whoever purchases their equipment and designed the gym layout has no clue what he or she is doing. Also: poor hours and equipment is often broken.

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★ 5

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★ 5

Great LA fitness in Los Angeles

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★ 4

Very odd layout.

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★ 2

Brain cells were not used when pick/building this location.

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★ 3

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★ 3

Decent gym, sauna sucks and a lot of people on their phones while taking up machines/stations not being aware that other people are waiting.

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★ 5

Excellent service

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★ 4

Could be cleaner but not bad 👍

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★ 5

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★ 4

Low-key this is actually a really good gym. It’s not too pretentious and the people are friendly yet in shape so it’s very motivational!

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★ 3

Seems like a nice place, but the agents come off as rude, unclassy, and aggressive car salesmen. When getting someone to join and sign up for a membership, there's a few things you should refrain from saying because they can come off as offensive, cringy, or straight up just low-class. They also give you a very hard time and will try to squeeze your wallet when you're trying to cancel.

Source: Google

★ 5

Love it Here

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★ 5

Special the clining people

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★ 2

Worst LA fitness I have been to. LA fitness Coldwater is very bad too in terms of being a dark dungeon, LA Fitness Westwood has a bit of that too.
But so much more bad stuff.
To start parking is extremely awkward. I drove around the block 3x and finally tried the public parking where an attendant told me you turn in where the sign say Medical Parking. There is not a hint of this outside but once you get in and take a ticket you see a sign to go all the way to the 4th floor. You can take an elevator but I took the stairs and it was a covuluted pathway to finally get to the outdoors ground floor. Then it is not clear and no signs to show which way to go from there. Most of the gym is subterranean-no natural light. I tried a leg press machine,I could not move the lever to secure the machine when done working out. I have been around gyms and equipment for 30 years. Thank god another gym patron moved the lever so I could get out without crushing myself
I asked the front desk workers where a bathroom was and I was directed to the floor below but when leaving I saw a bathroom on the floor the front desk was on
Finally leaving was almost as confusing. You walk down a parking lot pathway where you find a stamp machine, then you go around the I side of another building to find the elevators You follow another confusing exit to your car.
Not going back

Source: Google

★ 1

These people lie to you from the beginning.
I got the membership for just 2 month and then canceled that and so far they have charged me for more than $260 and still keep using my credit. NEVER give them your credit info

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★ 1

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★ 5

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★ 2

Get it together with the parking garage. They’ve been closing-off more and more of the garage for nearly a month. It’s to the point where I can barely find parking, if at all. The gym itself is fine—nothing fancy and pretty crowded for what you pay.

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★ 1

Left an unsolicited flyer on my windshield.

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★ 5

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★ 5

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★ 1

When you get a membership, the price includes one free training with a coach. But here is the catch - they'll never schedule it for you. Every time I tried to make an appointment they either cancelled it or the coach didn't show up, simply wasting my time

Source: Google

★ 1

Don't go to this gym. There are homeless people inside all the time and the staff doesn't do anything. I've been trying to cancel my subsription, but they never allow me to do it, charging my credit card eventhough I cancelled with them. Stay away from this place.

Source: Google

★ 5

This is an awesome gym with absolutely amazing staff! I don’t have words for the kindness they have shown my husband and I while in Los Angeles for medical reasons. 100 stars ❤️

Source: Google