★ 5

Good place to work out!

Source: Google

★ 1

Terrible Customer Service at LA Fitness – Alicia Parkway

I had one of the worst customer service experiences at this LA Fitness location. The front desk employee literally just looked at me, then looked down, and didn’t say a single word. No greeting, no “hello,” not even a simple “thank you.” It felt extremely rude and unprofessional. As a paying member, the very least I expect is basic courtesy. This kind of behavior really makes the whole gym feel unwelcoming. Very disappointing. I hope management actually addresses this, because this is not how a front desk should treat customers.

Source: Google

★ 5

Good 👍 Gym and amenities

Source: Google

★ 1

Ever since they closed the Crown Valley location this place is so crowded. You can’t even get a workout so what’s the point in membership. Time to join another gym.

Source: Google

★ 1

Worse La fitness in OC all equipment are dirty they never have wipes for cleaning all mirrors are dirty, ridiculous

Source: Google

★ 1

I wasn’t a member at this LA Fitness, but I went to physical therapy at California Rehabilitation (which is located inside this gym) for about four months. I absolutely loved my physical therapy, but this gym made the experience miserable.

The facility is filthy and poorly maintained. Many machines are broken, and the ones that work are often dirty. People never clean the equipment after using it. I was always wiping down the ellipticals before and after using them because no one else did. Once, I even saw a guy sweating all over an elliptical and then “cleaning” it with the same towel he used to wipe himself down… completely disgusting!

Don’t even get me started on the dumbbells and weight plates, they’re always scattered everywhere because no one puts them back. People that come here have zero gym etiquette!

I’m honestly relieved I don’t have to come back here anymore. It’s shocking that people actually pay for a membership at this location.

Source: Google

★ 5

Source: Google

★ 1

Ever since they closed the crown valley location this location has been overcrowded regardless of what time you go. Not enough machines, free weights or benches. Lots of the equipment is outdated. Before the closing this location was decent, now it’s unfortunately a hassle to work out here.

Source: Google

★ 1

Beware this gym has always been a little on the crowded side. Now they closed another LA fitness in the area and this gym has doubled in size parking is difficult getting to the equipment is difficult. Also a lot of equipment like the treadmills life cycles are old and tired they never update anything..

Source: Google

★ 3

Bad experience. A sales guy literally can’t stop himself, acts like a robot. And another girl from reception as well. Looks at you like a zombie.

Source: Google

★ 5

Excellent gym.

Source: Google

★ 5

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★ 2

Gym equipment is good and phenomenal, but the men’s locker room area is disgusting. Walk into the bathroom with a reek that is hard to be around. The sauna feels like your sweating out all the toxins that you got as soon as you step foot into the hot room.

Source: Google

★ 5

Source: Google

★ 5

My place to go for a good workout. Clean and all machines working with no problem.
Sunday mornings are pretty cool.All machines available.

Source: Google

★ 5

Great workers, nice people and a great environment. Never feel afraid to ask for help from others. I am disabled and everyone has been so helpful that I went from being in my wheelchair at the gym to now only using my walker.

Source: Google

★ 1

So crowded since they closed the one off of Crown Valley Pkwy. It's hard to get a workout in while waiting on machines to open.

Source: Google

★ 5

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★ 5

There is enough equipment.

Source: Google

★ 2

I stopped by since the other LA Fitness in town is closing. Getting into this location, though, was a nightmare—especially coming off the freeway and Alicia. The gym is dirty oftentimes, and busy, but I wanted to test what the extra drive would be like compared to the other location. It’s not really the distance that’s the problem, but the brutal Mission Viejo traffic and endless lights. As they forced more members here there can be a wait for machines. Also, no EV charging in the entire complex is another issue. To pour on more misery, some of the clientele here are questionable if you know what I mean - poser youngsters with fake Porsches and lots of insecurity. In the end, I decided to close out our family LA Fitness account and move to another brand in town instead.

Source: Google

★ 2

I started coming to this location about two weeks ago after the LA Fitness on Crown closed. Unfortunately, this gym is farther out of the way for me and noticeably busier since the other club shut down. While the facility is large, peak times often mean waiting for equipment (for example, they only have one glute machine).

Of the six punching bags, four were broken and left on the floor, and the setup feels uncomfortably close to the mirrored walls. Several treadmills had trash in the cupholders, and a couple weren’t properly secured—rocking back and forth at higher speeds. The men’s room was also disappointing, with trash scattered on the floor and toilets backed up on more than one occasion. Soap dispensers were empty. Traffic can also be an issue as Alicia is very busy.

On the positive side, the staff are friendly and helpful, and parking is usually available. Still, much of the equipment feels dated, and overall upkeep seems lacking. I know LA Fitness is facing financial struggles, which may explain some of these issues.

One final note: there are no EV charging stations nearby.

In the end, I chose to sign up with another gym instead—it’s less crowded, has a more mature crowd, cleaner, and is far more convenient for my commute.

Source: Google

★ 3

Overall good gym. Facilities are good, classes are good, showers are moldy and have gnats and should be more clean. Crown Valley club is now closed so quite crowded.

Source: Google

★ 3

Sauna needs cleaned and they refuse to do anything about it for months now

Source: Google

★ 1

“I was quite disappointed with the LA Fitness in Mission Viejo. The facility was lacking basic amenities: there were no paper towels, no hand washing soap, and no sanitizing wipes. Additionally, most of the faucets in the men’s locker room were not working. Definitely room for improvement!”

Source: Google

★ 1

The weights do not get racked after use. The free weights are not in correct order. Everyone just leaves stuff lying around and never puts it away. Peak hours are very busy, almost impossible to get a machine.

Source: Google

★ 4

Perfect place and good location for me.
I am taking 🧘‍♀️ classes.
I love instructor👍

Source: Google

★ 2

I’m one of the many displaced La Fitness members due to the closure of the Crown Valley location(8/31/25). I gave this one a shot, since it’s the next closest one for me, and as expected, it was excessively crowded at 5pm. All the regulars that I used to see at Crown Valley were also there with me and similarly frustrated. It’s like we’re cramming double the amount of gym members into one single location. LA fitness has no other locations south of this one until you hit San Diego County. But 24 Hour fitness has 3 for me to choose from. I love LA Fitness, but sadly I’m going to have to switch back to 24 hour fitness now.

Source: Google

★ 4

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★ 3

I've been too many facilities of LA fitness across this country. A thorough remake needs to happen here, new machines and better maintenance is a must.

Source: Google

★ 5

Pretty big gym, with alot of machines, it does need some more free weights in my opinion. But the gym is clean and well organized. The pool is usually empty as well which is pretty nice. The staff is polite.

Source: Google

★ 5

😎💪🏻

Source: Google

★ 1

The gym off of Alicia Parkway the one on Barranca and the one on jamboree and Michelle Street are so filthy. You can’t even touch anything. Basically there is poop on the floor blood on the counters. It is ridiculous. I don’t think they have anybody ever supervising the cleaning crew. You will get sick at least 2 times a month with the amount of bacteria that is in here. There has been spit in the Sauna for 2 or 3 months I advised Armando the general manager 2 times and still he can not get it cleaned and sanitary. And the customer service representative Diamond one of the supervisors is very rude and unprofessional horrible customer service skills. Please do better it just takes effort.

Source: Google

★ 5

Great umbionce at this location. Cute guys and women. Fun to watch and work out. An added bonus, to me, the women only sauna. Great way to end the workout.

Source: Google

★ 5

Great experience here so far. People are nice and the gym is huge. Plenty of equipment- can’t complain

Source: Google

★ 1

Rarely do I write bad reviews but man this was the worse experience I’ve had in a long time.

If you are thinking of doing the 7 day trial where they hold their “special” rate for you for $100, I caution you to think again.

July 7th - I was told the $100 would be fully refunded, if you cancel within 7 days. If I were to keep the membership then it would go towards my monthly fee. Jadd the sales manager made it seem like it was a great deal, he even gave me his cell phone number to make me feel like he would take care of me if I were to cancel by the 7th day. Later I found out it was $10-20 a month cheaper if I signed up through email. For personal reasons, I decided not to keep the membership. I messaged Jadd on the 6th day of my trial and then 3 follow ups texts on the 7th day with no response. He was quick to respond to previous messages when it was beneficial to him. I tried calling that day and he sent my call directly to voice mail, giving me no choice but to go in. I walked straight towards his desk as I got in and he could tell I was a little upset so he made the excuse that he was in a meeting earlier. He then told me he would take care of it and handed me a cancellation paper which had no date on it, but said it would take a couple business days before I was refunded, so I waited. After a week, I realized I was charged an initiation fee of $59 meaning they never officially cancelled it. I called back two more times where I spoke to Emma and some other gentlemen both times asking for Jadd. I was told that he would call me back but again nothing. I had to go in another time to talk to someone. This time I spoke with Edward another manager since Jadd wasn’t there. He apologized and said he forgot to cancel the membership. I asked him when I would be refunded but he said he didn’t have the authorization to do so and I would have to wait for their other manager Bradley. I called back the following week and spoke with Bradley. Bradley said he would have to verify with Jadd or Edward and then he would call me back. Nothing…. So I called him again. The receptionist said he wasn’t available so they would pass along my message and he would call me back. Nothing and crickets again. I finally got a hold of him when I tried another time and he didn’t remember who I was and tried to tell me that I was supposed to cancel within 5 days. I was pissed as this point. I explained to him that it was not what I was told. Thankfully I sent over messages to Jadd on the dates I was supposed to cancel or else I don’t think I would’ve gotten a refund. He still wanted to verify and me to show him proof in person, I asked if I could send it to him and thankfully he agreed. He said he was going to follow up with me afterwards but of course didn’t hear back again. The sales team is a joke and more so scammers. I spoke to corporate the following day and thankfully Bradley finally refunded my card.

But this is the most ridiculous experience ever. It took me 3 texts, 9 calls, 2 in person visits, speaking with 3 managers and almost a month of my time to finally get my refund…. August 4th was the end date of this craziness.

This whole experience made me never want to become a LA fitness membership again. So for those that are thinking about doing a trial, don’t sign up for the one where you are charged $100. Learn from my mistake it’ll save you a whole lot of time and frustration of dealing with incompetent managers.

Source: Google

★ 5

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★ 5

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★ 5

Very nice gym with plenty of newer equipment so there's rarely a wait for anything. This gym can get a little busy but is never crowded because it's so well equipped. Probably my favorite LA Fitness in OC.

Source: Google

★ 3

Fine enough. Clean. A little outdated.

Source: Google

★ 4

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★ 4

First time at an LA Fitness. Was really impressed with this location… I know (especially in socal) any gym’s cleanliness and amenities vary wildly depending on location. Obviously this gym is in a nicer area in OC and the gym reflects that. Can’t speak for the sauna, saunas in gyms are usually gross so I avoid. However the weights and machines selection was pretty good and the locker room was *decent*… someone needs to get in there and clean it for sure, there was toilet paper on the floor everywhere and the toilets were kind of “ughh”. But again, the gym area was in great shape. I took very few pictures because I want to always respect the privacy of gym-goers. I may add a few tomorrow when I return earlier in the morning.

Source: Google

★ 5

Great everything.

Source: Google

★ 1

LA Fitness mission viejo ca doesn’t clean their machines at all. No matter how “nice” the gym is supposed to be, people leave the cleaning wipes inside the machines for weeks, and no one bothers to remove them. Absolutely disgusting and unacceptable.

Source: Google

★ 5

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★ 5

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★ 5

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★ 4

Overall, this is a decent location, with a wonderful and clean locker room. However, I feel like the space is not being used as efficiently and effectively as it could be.

There are no freestanding dip bars and limited kettle bells, and Bosu balls. Parking is plentiful, so that shouldn’t be an issue either.

Most importantly, if you’re reading this, I hope you take a moment to really appreciate how wonderful your day is. You are blessed and highly favored. Make it a great day everyone!

Source: Google

★ 5

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★ 5

Source: Google

★ 1

Unscrupulous! Not even worth one star due to terrible customer service. My son was charged $99 per month for a Pilates membership he never requested. The address on the contract is not ours and he never signed the contract; in place of his signature are my wife's initials, but again, they are not hers. He was charged for six months, a total of $594, before realizing what was happening. We complained to LA Fitness management, pointed out the fraudulent contract, and they agreed to reimburse only two months, saying the mistake is ours, we should have pointed it out sooner, even though a manager acknowledged the falsified information. They've left us no choice but to take them to Small Claims Court.

Source: Google

★ 3

Locker is not cleaned throughout the day. It is a very popular gym. Equipment is in good working order. It just tends to be crowded.

Source: Google

★ 5

النادي كان جميل و جميع الاجهزة متوفرة بشكل جيد تمرنت في الصباح وكان النادي غير مزدحم النادي كان جميل و جميع الاجهزة متوفرة بشكل جيد تمرنت في الصباح وكان النادي غير مزدحم النادي كان جميل و جميع الاجهزة متوفرة بشكل جيد تمرنت في الصباح وكان النادي غير مزدحم النادي كان جميل و جميع الاجهزة متوفرة بشكل جيد تمرنت في الصباح وكان النادي غير مزدحم النادي كان جميل و جميع الاجهزة متوفرة بشكل جيد تمرنت في الصباح وكان النادي غير مزدحم النادي كان جميل و جميع الاجهزة متوفرة بشكل جيد تمرنت في الصباح وكان النادي غير مزدحم

Source: Google

★ 5

Great staff. Front desk friendly and professional so as the Gm. Love this place the bathroom are very clean crowds are decent and equipments are clean

Source: Google

★ 5

It really clean and maintain equipment well. Everyone enjoying work out this place.

Source: Google

★ 1

After a couple times working out here, I was finishing my second visit. As I walked through the locker room and into the sauna, my rating changed. The equipment and facility here is awesome- up to date, clean, smooth. But the overwhelming smell of sewage in the restroom, and sauna (def can’t handle the smell at that temp)?changed it. Such a bummer, but it was rough!

Source: Google

★ 2

Honestly pretty let down with the experience here. Signed up for a free pass to check the place out and nowhere did it say I would need to bring in an ID. Expected to be able to check in via the free pass and check out what the facility had to offer no big deal. Instead I was informed that because I did not have an ID on me I would need to purchase a $20 day pass. Me and a buddy drove 35 minutes out there and were left with no option but to pay the fee or turn around. Left a bad taste in my mouth and nullified any intent I had of getting a membership there. Little sales tip for the employee I dealt with. Had you loosened up a bit on the trivial matter of the ID and let me use the free pass I signed up for instead of trying to lock me into a membership on the spot, I would have felt more comfortable and persuaded to getting a membership. Instead you made things very obviously about the money/making a sale. This behavior completely shot down any chance there was of me purchasing a membership. Clear that this wasn’t the first time this has happened. Seems as if they orchestrate this, not telling you about the requirement of an ID so you show up and pay the $20 in an attempt to not make it a complete waste of time. Bad sales tactics, comes off as shady and non transparent, feedback I see reciprocated in other reviews. Overall you guys need to do better. Ease up and maybe you’ll sell more memberships. Overall 3/5 stars for the facility. Several areas in the gym smelled like literal port-a-potty , surplus of dirty run down equipment, I’ll be finding a membership elsewhere. Re-educate your staff on sales 101 or hire more competent individuals.

Source: Google

★ 5

New management doing a splendid job improving the facility👍

Source: Google

★ 1

From tge outside looks good but inside it’s dirty. Tge sauna smells like sewage drainage. I’m not joking. Any one can go check it out. I think it’s time to look for a different gym. I hope they fix it soon.

Source: Google

★ 5

One of the most important things from you when I get to the LA Fitness is that they’ll have parking. This LA Fitness has a lot of parking. It’s usually not that hard to find a parking spot and the staff is very polite.

Source: Google

★ 4

Alot of people just stand around or just sit on the machines on their phones. Machines are getting old. Tvs hardly ever work. Takes forever to get fixed. They need to change the hours. Open too late on the weekends. No personal training should be allowed. I thought that is why you have your own trainers onsite 🙄

Source: Google

★ 4

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★ 2

Beautiful location, kids club absolutely understaffed. This is why I was choosing this location. There was only 1 care provider, for an infant and about 8 school age children.

Source: Google

★ 1

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★ 2

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★ 1

An employee by the name of Jaad was clearly and evidently on a power trip when I visited this location. Not only did he obligate myself and my friend to pay for the daily pass, he wouldn’t let us workout until he tried selling us on the membership! He wanted to hold onto my ID while I worked out so after he can barter for my time after I was done working out, unethical and scandalous behavior. This is unacceptable and highly discouraging to get a membership here, I only wanted to try out the facility due to location convenience; I typically go to lifetime in Irvine, and visiting this location made me realize why I pay $300 for a membership there. Jaad was rude, disrespectful, and clearly needs to re-watch corporate’s videos on how to treat customers.

Source: Google

★ 2

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★ 4

Overall decent suburban LA Fitness, with good amenities, friendly staff, and clean.

Appears to get very busy at peak times including the parking lot (but you can find spots).

Some equipment is wearing a bit but that happens in high-volume gyms,

Source: Google

★ 1

This place is trash. Went down hill and they don’t care.

Not pictured are the shower areas full of mold and mildew.

I’ve called them out on this 6 months ago at the store and corporate levels. No change.

Overall skip this location and perhaps the whole brand entirely.

Do better La Fit

Source: Google

★ 1

No matter what time you go the dumbbells are always completely gone. From 5 to 30 pounds good luck.

Source: Google

★ 5

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★ 4

Great gym, very spacious, with a great mix of machines and free weights. It gets packed from 6-8am and 6-9pm. I'd give 5 stars if they opened at 4am and closed at midnight 7 days a week. The 8am opening on Saturday and Sunday is especially late.

Source: Google

★ 1

Bad customer service

Source: Google

★ 5

Great gym with excellent facilities! LA Fitness offers a clean and spacious workout environment with a wide range of equipment for all fitness levels. The staff is friendly and helpful, and the group classes are a great way to stay motivated. The pool, sauna, and basketball court are great bonuses. Highly recommend for anyone looking for a well-rounded gym experience!

Source: Google

★ 5

Source: Google

★ 1

This fitness center offers almost everything you could want in a gym: a super friendly manager and staff, a beautiful basketball court, welcoming members, and updated workout machines. However, there is one significant drawback—the swimming pool water is uncomfortably cold.

We’ve enjoyed swimming at numerous other fitness centers, including 24 Hour Fitness, Las Vegas Athletic Clubs, City Fitness, and ClubSport, all of which maintain warm, inviting pool water. Unfortunately, the cold water at LA Fitness makes swimming an unpleasant experience. As a result, we’ve had to stop swimming altogether, even though it’s been our favorite sport.

It’s truly disappointing considering how excellent the rest of the facility is. Is LA Fitness the only gym that doesn’t keep its pool water warm?

Update o. 2/4/2025:

We previously complained that LA Fitness did not keep the pool warm. We’re happy to report that the water temperature has improved. However, now the lanes are overcrowded, making it difficult to swim.

We commend LA Fitness for addressing the issue, benefiting swimmers, but question the practicality of a three-lane pool in a modern fitness center. At any time, at least ten people want to use the pool—some for lap swimming, others for water rehab. With each person typically using a lane for 20-30 minutes and more people arriving, demand far exceeds availability.

To better accommodate users, fitness centers should consider expanding to five or more lanes, shortening existing lanes to create additional space, or designing four-lane pools with two lanes for laps and a wider rehab area.

Regardless, we appreciate LA Fitness’s responsiveness and are glad for those who benefit from the improvement.

Source: Google

★ 1

***LA FITNESS TRAINERS ARE A SCAM****Be carefull signing up for the personal trainers. It is a rip off. You will pay 75 dollars for 25 minutes of training. The trainers are not organized and do not give you a plan for any workouts you do when you are not working with them.

Source: Google

★ 1

The service in this place is based on lie and tricking people. They had a sign on the entrance door for $99 monthly Pilates classes for the first 50 enrollments which makes everyone think it’s a great opportunity to save money as Pilates is an expensive sport while that was a total lie to get people sign up for the class. The fee was actually $99 for everyone. The studio has basic infrastructures and long story short, not a pilates specialized facility.
I had to sign up for the actual LA Fitness membership as well on top of pilates class fee and Edward told me the class will start in July while it started in September and had to pay additional charges while I could just use my husband’s guest pass if I wanted to use the gym.
I was also told that there will be different levels of classes and I can participate in my own level because I have been doing pilates for years now. When I went to the first class, I realized that’s not true and this place is not set up professionally for pilates. There is just a reformer and a box but pilates studios are more facilitated. The instructor also was so distracted and was not paying attention to people that were doing this for the first time and they could actually hurt themselves. that’s the main issue when people with different experiences work at the same class.
I just spent $360 for nothing. They did not even bother to refund the amount of the LA Fitness membership fee for even the two months of delays they had for opening the studio which was their responsibility. While lying about the classes situation and
the fact that there will be only one intro level of the class is whole another story.
Very disappointed.

Source: Google

★ 1

**BAD customer service, especially by Edward**

Edward convinced my wife to register for their new Pilates class three months earlier with the promise of a lower rate of $99 if we signed up sooner. However, we discovered that he LIED 🤥 to us; the original monthly fee is indeed $99, and nothing changed. As a result, we had to pay the monthly fee three months before the classes started, along with additional gym charges.

The classes were supposed to start in July but were delayed for months, leading to another monthly payment. On the first day of the classes, we found out they don't have levels for Pilates classes, and everyone has to start from scratch with inexperienced coaches. My wife knows more than them, making it useless for her.

We paid about $400 for NOTHING, and THEY DON'T CARE.

Source: Google

★ 5

LA Fitness offers a great variety of equipment, group classes, and amenities like pools and saunas, making it a solid gym choice. The nationwide access is a plus for frequent travelers. However, some locations struggle with cleanliness, and peak hours can get crowded. Customer service varies by location.

Source: Google

★ 5

Great place to exercise in my neighborhood. Nice and friendly staff, outstanding equipment.

Source: Google

★ 5

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★ 5

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★ 1

This LAFitness with messy and terrible management ! Please be careful “the personal training section is scam “!

You purchased 50 minutes per section maybe in the second day changed into 25 minutes. The mean 1 hour training fees will be over $100. They did this is 100% cheating on you on purpose, because they will ask you sign lot of document on your sign processing but never told you they wants do cheating .

The service and manager are rude and bad attitude they are saying they are doing right! Because they charge so expensive than another’s on the market they are unique!

No wonder they got so many complaints!

Again, this is a scam, when you purchase their private sections please ask more another’s !

Source: Google

★ 1

This store “personal trainer section is scam”, I purchased 50 minutes per section when I started it’s changed 25 minutes, people asked you sign lot of documents says standard on computer actually was scam ! They did cheating on purpose .

And nobody say sorry for you , because they asked you why you signed??

That’s ridiculous!

Source: Google

★ 5

Excellent place to workout

Source: Google

★ 4

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★ 4

The facility is nice but the issues i have with it are the reason I only give 4⭐
The blow dryers never work but whats worse then that is the shower heads are so clogged up with calcium buildup some of them hardly ever wk at all. Like how hard is it to throw them in some CLR for 15min and get on w the day...other then those things which are totally fixable, but just never are. I go to a different facility that those things actually work at. So to me, its worth the star, some ppl may not agree but i always shower after i wk out so when i dont feel that i can for one reason or another it ruins the whole wk out.

Source: Google

★ 5

Source: Google

★ 5

I’ve joined LA Fitness about 4 months ago and met with Kyle the director of the LA fitness in Mission Viejo who showed me around the club and signed me up as one of their many members, I love this place because of its clean environment and helpful staff and trainers.
Since I became a member Kyle has always helped me with fitness routines and with my goal to become healthier and stronger.
He is a wonderful and kind person .
I would like to encourage everyone who needs gym membership and training to join this location and look for Kyle to help you out with your training. I am a 68 year old and I have been in different gyms but this one is really one of the best.
Perry Mofrad

Source: Google

★ 5

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★ 4

Spacious and clean facility. I pass 2 or more 24 Hr. Fitness locations driving to this location.

My one complaint here has been the shower heads in the men's locker room are in desperate need of servicing.

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★ 3

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★ 5

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★ 5

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★ 4

Great gym. Equipment needs some serious cleaning.

Source: Google

★ 5

Clean, well-maintained, and friendly staff who care of the customers. Highly recommend!

Source: Google

★ 3

NOTE FOR PARENTS: Staff uses the bathroom in the kids club, including their male staff like the manager Jeff. I do not understand why they cannot use the locker room restroom right down the hall. To me it is completely unprofessional and frankly, just strange. I pulled my kids out immediately and cancelled our membership.

3 stars because gym was nice. Loved everything else.

Source: Google

★ 5

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★ 1

everything in this space is fake. they mock the man. They took the payment from my bank account, which is not written in the law. I applied, they didn't come back!!! I have been coming to the gym for 1 month. I get a free towel every time I come. When I signed up for the hall, they said it was free. now they sell towels for money! and the lady at the reception speaks badly! I don't know the name, I'm recording the date and time so you can see and correct your mistakes! 05.05.24. 20:29

Source: Google

★ 5

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★ 1

Would have given zero if possible. They are dishonest and charge you for what wasn’t supposed to be. They say no annual fee, yet they charge $59.99 as “annual membership fees”

Source: Google

★ 4

Trainers always take the downstairs area and won't let you workout while they have a client. Other than that, this gym is great.

Source: Google

★ 5

My experience at LA fitness is excellent

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★ 1

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★ 5

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★ 3

Been coming for a year straight now and only reason it gets 3 stars is because the men's restroom area always smells like urine no matter what time you come, first thing in the morning, afternoon, evening. Everywhere is pretty presentable can we please get some urine cakes or something update the bathroom you just closed crown valley location. Let's get a real hack squat machine and whatever else is needed here. Hours suck too some people like to wake up early and go to the gym

Source: Google

★ 5

Very clean gym!

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★ 5

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★ 5

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★ 4

This is a very nice gym - tons of equipment clean and very big- the only thing I would say is they need water bottle fillers!! They have ppl filling their water bottles with the old school water fountains are for drinking and not for filling water bottles. I’m surprised it doesn’t have it.

Source: Google

★ 5

I came to check out this location of LA fitness earlier today and had such a wonderful experience. I signed up online for 3 day pass. I love how quick the process was, the guy at the front was welcoming but not overdoing it, quickly scanned my pass and showed me where lockers are, cardio, and weights equipment is. I just loved that it was so quick, easy and not pushy! Gym was clean and not packed with people. Definitely planning to sign up in the next few days.

Source: Google

★ 5

I went to multiple different gyms in the area and LA Fitness takes the best place. It's a beautiful gym and everyone is always friendly. I'm so glad I decided on LA Fitness. Definitely will be a long time member of this gym!

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★ 1

Broken equipment, broken Sauna , staff don't respond to complaints. TV monitors, blue tooth, heart monitor on Most cardio equipment doesn’t work. This is not LA fitness I used to know.

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★ 5

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★ 3

Not a bad gym, but for the love of god spring for a dozen foam rollers - there’s one and a half amongst hundreds of users at any one time.

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★ 4

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★ 1

I was pressured to sign a Personal Training contract. They utilized the whole "I promise if you sign today, you will have this trainer." The trainer is no longer there and they will not let me out of the contract. And, from what I understand, the trainers do not have any certifications or background in the matter. Horrible experience while being jerked around.

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★ 5

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★ 4

Rated 4 cuz the music don’t go hard

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★ 5

Top 3 favorite LA fitness in OC/LA area

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★ 5

Great location. Huge facility. Front desk was very helpful.

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★ 5

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★ 5

Great customer service and staff very friendly . I got a three day pass at another location but the staff made sure I get to work out at the facility. If I move in the area I will definitely join this gym.

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★ 5

Needs a small indoor soccer field 🤷‍♂️

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★ 5

Friendly and approachable staff.The equipment is maintained and there is a great variety. Lots of stair masters🙏

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★ 4

Nice friendly staff & great pool

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★ 3

The gym isn't as clean as it used to be. I find myself making too many requests.
Vents are filled with dust. Benches smell and aren't sanitized or ever wiped by staff.
All I see is one guy with a brooom and dust pen cleaning this gym by himself. Way too much work for one person to maintain a clean gym. The wieghts are nice. I love the 110 bar for shoulder press. Not many gým got this.

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★ 4

Convenient and accommodating. The only bit of criticism would be the lack of free weight (barbell) areas/equipment. They have a single stand-alone deadlift platform and 2 power racks.

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★ 5

Fantastic customer service! Dylan went the extra mile to look after me. There’s a great selection of equipment here and it’s not overcrowded like many gyms in OC! Will definitely be back.

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★ 5

I'm visiting from Colorado and this is one incredible gym. The manager, Alex, was incredibly hospitable when he greeted us at the door. Everyone in driving distance should be using this gym.

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★ 5

Beautiful gym just too crowded and filled with stuck up entitled people.

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★ 5

Had a great experience and a very clean gym. Kylie and Jack were extremely helpful and polite, they answered any of my annoying questions and were extremely polite and patient.

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★ 1

Such a bad customer service
My daughter register there and they charged the credit card three times and when I went there to talk with the customer service they didn’t know which salesman did that
They are stealing legally and no customer service

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★ 5

Ecxelente lugar muy amplio

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★ 1

Jose the front desk worker needs to get himself in check. He is so rude and eager to make you sign up and buy what he calls his “deals” and if you dont he will threaten you. He threw me a piece of paper, and later rolled his eyes at me. He basically told me I wasn’t fit for hit gym and would be an embarrassment “not a good look for this gym”. Someone please have a serious talk with this guy

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★ 5

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★ 1

Internet is not working most of the time. Nowadays, solid wifi is very common in all stores but except here.
Bathrooms most of the time smell gross.
The management either needs to be changed or takes care of the facility.

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★ 3

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★ 5

I love this gym even though there's lots of old fogies there but everyone is friendly and the place is clean. Oh and just to be fair, they're not all old fogeys but it's nice to see the old crows getting out of the nest to get their workout in. You know you got your regular California ripped bods and such. It's one of their Flagship gyms with lots and lots of equipment well-maintained and well-staffed. I was formerly a member of Bally's until LA Fitness bought them out and they upgraded most locations. I've been a member of 24 Hour Fitness also and most of their equipment is broken and they just hang a sign on it and never fix it. When I'm traveling I go to the new LA Fitness in Natick Massachusetts and even though it's not as big as the one in Mission Viejo it has individual cable TV monitors on every machine, like the bikes treadmills and such. I have to say it's much more high-tech and though it's slightly smaller it's not very busy because it's new and the pool has a lifeguard which is Massachusetts law. Overall I've been very happy as a member of LA Fitness though some locations are cleaner than others. Hot tip, don't leave valuables in your car or if you do keep them out of sight or maybe in the trunk. I saved over $400 on membership dues by paying three years up front. At the time I joined it was $29.95 per month, however, if you pay for 3 years in advance it was only $19.95 per month and they waived the $100 Initiation fee and my renewal is only $18.25 per month for life (or until they sell the place LOL) which is where I'm at right now it's like paying for 11 months and getting the 12th one free. Oh and I can go to any gym. I highly recommend it. Dues have gone up since I've joined but if you've got the dough ask about paying up front as I did it I just put it on a credit card. It's a pretty good deal and most locations are very clean. Now get out there and get your workout on!

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★ 5

El mejor gym,que hay

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★ 1

Never and ever buy beverages from LA fitness machines. These mechanics are adjusted to steal your money only. I charged twice and got nothing !

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★ 5

I can’t say enough as far as this location is concerned. It’s a great place to workout out comparing to all the other locations that I’ve visited. I would love to see them become a 24 hour location. I personally would prefer longer hours. The facility is clean, very organize with hard working & friendly staff. Always have room on the ball court.

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★ 1

I've been a member since 2008 and I've never EVER once been accused of training anyone until a few weeks ago at this gym. There's one trainer (I think his name is Prick) there who has been hounding me thinking I am training one of my friends, when clearly her and I are on different schedules and work out 99% of the time alone. Management has even been going around asking members if I am training people, like I'm some kind of threat them. I'm not an idiot - I know it's against the rules because I once was a trainer, and we wouldn't allow anyone to train if they were not an employee at the gym. I tried calling Danielle twice, who is the regional manager, to no avail. It's safe to say I am taking my business elsewhere.

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★ 5

Love love love Meghan in day care, she is so great with my boy and all the kids, she play with them constantly and is very nice to them. Great addition to the team! 👍👍👍

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★ 5

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★ 5

Good

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★ 4

Over all a good gym with a awesome juice/smoothie bar, friendly staff all around. I usually stop in after work to shower before my long trip home and sometimes work out if I have time as this is not my local gym. The showers are kinda nasty and could use and update.

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★ 4

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★ 5

Great gym. Kylie is amazing

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★ 5

Desk was friendly and nice. Class was awesome.

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★ 3

Clean the Sauna please!

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★ 5

Very service oriented and clean facility. Great environment to get in a great workout

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★ 5

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★ 5

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★ 5

Love this gym! I come here all the time with my sister and we love how clean everything is. There are so many machines and options for exercises, so I really get my workout in. Highly recommend :)

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★ 5

Happy to have a gym so close to home, trainers are great here!

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★ 5

Great staff working there. I want to give thanks to Alex for his common sense approach as a staff member. He and the others, are professional and reasonable. They are what pushes this gym to 5 stars. The facility is great for price. The gyms that are the next level up are typically 4x the price but not necessarily 4x better. Thanks again and keep it up guys.

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★ 5

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★ 4

Gets too crowded and dirty but overall good location

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★ 3

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★ 4

I wish the membership was lower but I love the month to month option.

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★ 5

Great place to workout. A lot of equipment. Cardio and weights. Basketball 🏀 court. Racquetball court. Swimming pool and jacuzzi. Locker room.

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★ 1

Huge space but limited equipment. For example only 3 bench presses. Thin Olympic bars. Don’t have paper towels, just disinfectant wipes but even those are only a few.

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★ 1

The manager that signed me up was very flaky and not responsible. My name and phone number is spelled/ wrong on my cellphone membership card. The photo of me shows a wall, not me, which he took while I was there and posed for it... On my billing information the information is correct of course. I have asked several times for them to correct but it is still wrong. They just tell me it will change within 24hrs... bs. I still am able to go to the gym, i just dont understand why they provide this cellphone membership card but cant be consistent with the information shown. Annoying to say the least...

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★ 4

Pretty crowded. Equipments kept in okay condition. Very few grunts. Plenty of quakes upstairs caused by inconsiderate grunts dropping heavy weights. Overall still better than the LA fitness on crown valley.

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★ 1

Disappointing…. I applied for their 3 days complimentary pass online… showed up, they made me wait and said the manager must first see me before they let me in. This guy called Jose eventually showed up and literally wasted 1 whole hour, telling me about my goals and why I want to go to this gym, blah blah and then puts a 340$ per month membership “offer” in front of me. I’m like, can I first use your gym before you try to sell me a membership? He eventually let me use the gym, and said I’ll receive an email to be able to use the remaining 2 days which I never did! A total scam and waste of my time. I do not recommend this place.

Source: Google

★ 5

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★ 2

Update. Not well maintained.

love the fact that they have Racquet ball courts in this location. The problem is that this is a very busy location and not always kept that clean. Also we had a medical problem one evening and the staff seemed to be a bit MIA when they were needed.

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★ 5

Really A Signature conter

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★ 4

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★ 4

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★ 4

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★ 4

I haven't been to many other fitness centers or locations but my experience was fine with this place. The staff is nice but they lack specific water bottle refill stations.

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★ 2

We attempted to obtain a "1-day pass" (after we explained we were working out of town) from the manager Jose, but he vehemently refused, adamantly wanting to charge us $20 (each) and coincidently withheld informing us of the FREE "3-day pass" available to anyone online! Which we obtained, entered to be disappointed by the overly crowded people hanging around sitting on machines staring at everyone. The managers should do better.

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★ 1

Total Rip Off. I sued LA Fitness for charging my credit card months after cancelling the membership. Bad business practice, immoral, unethical, trash. You, too, will get ripped off, robbed in broad daylight, and lose your money and time dealing with an eventual cancellation. Stay away.

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★ 5

My favorite location out of all LA fitnesses I have been. Clean and spacious.

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★ 5

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★ 2

Honestly, I wouldn’t recommend this location to anyone. There are so many other options out there. over priced and rude staff . I tried to go on a day pass, but didn’t get the full workout experience the first time only about 15 minutes because I was in a hurry. I printed a new day pass so that I could go and get the full experience to see if that was something I wanted to do as far as getting a membership, the gentleman in the front refused to let me in …. he sits on the right hand side first desk. He was very rude to me and I felt very uncomfortable so I just Left.
I told him that I wanted to get the full experience because I didn’t get it the first time and he just said I’m sorry you have to leave if you’re not gonna get a membership. If that’s who’s representing the gym and the atmosphere, then that’s a red flag all the way around …. that cries desperateness. I just went over to planet fitness. I feel that their equipment is more updated anyways.: but I would definitely not recommend this location. I have had problems with the staff before they are very rude and half of the time are outside of the building just smoking . they do not care about their job. Bathrooms are dirty and pool looks like it has not been serviced in months .

Source: Google

★ 1

I just called the club to see if they had a steam room and the individual who answered the phone sounded and acted like a child, rather then provide details he would only respond with one word answers and then kept asking if I was a member while at the same time snarkly laughing. I'm glad this individual found this amusing rather then just answering my simple question. Poor customer service etiquette and it seems that I'm not the first to leave a negative review.

Source: Google

★ 5

great jacuzzi

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★ 5

This gym is fantastic. Clean, huge and lots of options. Mike was helpful, friendly, and knowledgeable about the facility and the specific workout options. I'll be signing up here long term when I move to the area permanently.

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★ 4

I dont understand all the bad reviews here. For $50 a month I have unlimited nationwide access and can bring 2 guest with me everytime I workout! My only complaint is that it can be crowded at times. They have a good pool/jacuzzi area, plenty of nice people to chat with, love the kickboxing/boxing bags, a lot cleaner than 24 hour fitness. Plenty of attractive people, good weight equipment, awesome hiit training area. I'm like a pig in mud here. Stop complaining people this gym has it all! Did I mention, racquetball?!?

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★ 4

i really like this gym i wish they would extend hours a little more at the kids club,
and just hours in general on the weekends but overall it’s a good gym.

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★ 4

Nice place to work out, the lockers are nice and the place is kept clean

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★ 5

El

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★ 1

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★ 5

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★ 4

I really like this L.A fitness, the location itself (right off the 5) there is ample parking and restaurants in or near the gym. As soon as you walk in you’ll notice it’s not like any of the other sister gyms, directly behind the check in counter is the personal training area that have tons of supplies, trx, kettle bells, aqua punching bags, medicine balls. I mean it was a Sunday and I didn’t see any trainers so I’m sure everyone else can make use of the area. To the right are some cardio machines and what looks like a HIIT class. To the left would be the classes such as; Zumba, cardio kickboxing etc the basketball court behind and the locker room where you can access the pool and spa.

Upstairs is crazy, ton of cardio and weight machines which is great because that means you never have to wait for a machine, I love it. The only thing I can suggest is possibly having more sanitizing stations. Also, members are very courteous here and re-rack their stuff. I really enjoyed the spa definitely relaxed my muscles; the shower pressure was good. Overall, I’d come back.

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★ 5

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★ 1

Treated poorly when I was interested in buying a membership by Jose. He got angry with me when I used my phone while he was filling out a document.

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★ 5

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★ 2

This is a large facility with plenty of machines. However, it’s clearly neglected. This is the dirtiest LA fitness I have ever been to. You can see dirt and grime built up in the sauna and on the equipment.

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★ 1

Very dirty restrooms!
I have told them numerous times, they keep saying they know!

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★ 5

Good session

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★ 5

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★ 4

Staff and management are friendly. They have great variety of machines and free weights with clean atmosphere!

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★ 5

Lots of classes and work outs to choose from.

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★ 5

I’ve been to nearly all LAF’s in the OC/LA area, this one is easily top 3, probably #1 for availability of equipment and general cleanliness, although the restrooms could be a bit better. Otherwise this is a solid gym with TONS available.

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★ 5

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★ 5

Insanely good gym. Great set ups and variety in age. There are much older abd younger people working out which is cool.

Source: Google