★ 1

Very Poor Customer Service at LA Fitness – South Lake Avenue

I had a really disappointing experience at this LA Fitness location. The front desk staff didn’t bother to greet me at all. She looked at me, then immediately looked back down without saying a single word. No “hello,” no “welcome,” not even a simple “thank you.” It felt rude, unprofessional, and completely uninviting. For a gym that charges monthly membership fees, the least they can offer is basic courtesy. This type of attitude creates a bad first impression and makes the whole place feel unwelcoming. I hope management addresses this issue because members deserve better service.

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★ 5

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★ 3

The management need to put a bit more effort in training their RECEPTIONISTS.

The cleaning staff do a good job though.

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★ 2

If you’re night goer, around 10, don’t come here, they say they close at 11 but in reality they close at 10, most machines are off, restrooms closed or doing their cleaning (at 10), they start yelling on the speakers the gym is about to close again at 10pm, then they remind you literally every 10 mins, basically to annoy the gym goers. Avoid it if possible.

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★ 5

Nice clean location. Friendly staff. Decent parking, validated for 2 hours.

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★ 5

Nice and clean place.

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★ 4

Great mix of ages, ethnicities, and equal ratio of males to females makes for a comfortable work-out environment.

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★ 5

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★ 1

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★ 1

The gym itself is fine. Management and security are awful.

I had my locker broken into and management was completely indifferent. They expressed no accountability or even sympathy. I filed a report with the front office the day it happened, and when I checked in again two weeks later, no one was even aware the incident had happened.

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★ 1

Old machines, always very busy. Tight space and limited machines for weightlifting.

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★ 1

This gym sucks, I lasted 6 weeks before getting so turned off that I couldn’t stomach coming back.

People don’t respect the space or the equipment. Dumbbells are scattered around the gym at peak times, people blasting music on a boombox and hogging machines for unforgivable amount of time.

It’s basically the worst of gym behavior all in one place.

Source: Google

★ 2

Gym is nice but just got a weird vibe from some of the staff, Antonio in particular. Had a great trainer though, Brice, he was helpful.

Antonio made a couple weird comments, saying he would be looking out for my name to see if I am showing up enough according to his standard. So, I just canceled that very day.

Sort of felt as if I was being guilted you into buying the training. And also made it way too difficult for me to cancel the training when I realized it just wasn't for me. If I say I am canceling. Just cancel it.

Was just a generally uncomfortable experience for me. That's why I canceled, wasn't a good fit for me.

Source: Google

★ 3

Gym is nice and everything but the free weights are always all over the place and it drives me bananas

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★ 1

UPDATE
Poorly run.
Don't buy PT here. The PT only area is used by male management so even though your paying for it and they are not your limited to what you can use and their reason is "what we wanted to use on the floor was being used by members so and we were only there for like 30 min". My PT is only 30min. They couldn't care less. Each time I have reupped my PT I had to pay and extra "initiation" fee that I come to find out other people haven't paid as I pay in full and not direct debit.
Plates have been stolen by members and not replaced even though they said they would be so limited amount of weight available.
NO updates to equipment as in no new things added like other gyms have.
Very average gym for what you pay run by management who is clearly boys club who couldn't care less about members only about themselves.
Reception is good except for one of them.
Look elsewhere.

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★ 5

Clean and very nice as well

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★ 3

Decent to very nice gym. Very Clean. Nice City Views from inside. Don't lose your parking ticket or it’s $16. They should just give every member a permanent parking pass to leave in their vehicle. Its so ridiculous to have to take that flimsy paper ticket inside and get it validated every single time. It gets soaked in my pocket by the time i'm done working out and it can easily get lost. Also they need more Cable machines!!

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★ 5

If you show up, make sure you ask for Alex, he's a 100%. Good guy got me in and out. The workout was a must.

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★ 1

If you sign up or cancel. They will keep charging multiple times and act as if they don’t know. Please be aware of this scam.

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★ 1

So I have been coming here for a few years now. The speakers in the group fitness room is very very bad . I told them last few weeks about the problem. It was never addressed even before memorial day. Now zumba instructors refused to teach Zumba because the noise is just bad. It was static. As someone who likes Zumba this is unacceptable

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★ 5

Good gym. Staff is great. I personally recommend Antonio. He is an amazing trainer and health coach. Very patient, knowledgeable, and professional. 10 out of 10, would recommend him.

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★ 3

The place is clean. The equipments are always clean but I have a problem with the parking. I hate it. I'm always in a hurry to get out of there. The juice bar is excellent and customer service is so, so Monica and Elvira were excellent managers.

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★ 1

Signed up at this location on Monday with Ted and finished off with Jerry. Both of the men were very helpful and Informative. I Had an appointment for the next day at 9 AM to meet with the trainer. Which would have been Antonio but I was bumped down From 9 AM to 4 PM and I have a full busy schedule being a business owner and a child that plays for AAU. Antonio gave me the runaround all day never had the 4 o’clock appointment because he was in traffic coming from Long Beach which is very unprofessional. So I canceled my contract yesterday and I paid in cash. I spoke with Ian The manager in person and I explained to him the situation and that I signed up with another gym because of the unprofessionalism of Antonio. Ian Explain to me that I need to get in contact with Carla to get my refund back because it hadn’t been a full 24 hours yet and he wasn’t sure if the deposit was made with cash yet. so I called Carla and explain to her the situation and instead Carla tells me that I have to get a check in the mail and I paid cash. So I was trying to explain to Carla that I would like it in writing Carla was very rude very disrespectful and she cut me off and said it doesn’t matter you’re going to get a check anyway. So I went back to the lake location and I spoke with Carla she still was rude very disrespectful slammed the paper on top of the table and just dismiss me. So I spoke with the manager Ian again and when I told him what Carla did he kind of talked over it as if I never said anything about what Carla just did. So I say Cool and I just got the information and names and I’m sending them a one star review which should be a negative star review because they are not professional at all at that facility. And if you’re working a job to feed yourself you should not have a terrible nasty attitude Carla. I do not recommend signing up for this place at all.

Source: Google

★ 1

Be warned if you choose to cancel you are going to have an issue; you will get the complete run around and your card may continue to get charged even after all the hassles you will have been through, you will go through another hassel to deal with that.

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★ 5

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★ 4

Good for the price many locations you can go to

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★ 5

This gym is much cleaner than the other Pasadena location.

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★ 1

No bags allowed at the GYM???? that’s like banning towels at a pool. where am i supposed to put my cable attachments? or my phone? or my parking ticket? and if you’re even ONE minute past 2 hours you get charged by the parking garage. barely any stairmasters, and only 1 actual squat rack. i can’t believe i’m considering planet fitness right now

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★ 1

New policy that we can’t bring bags of any kind into the gym

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★ 5

Had a one time session with Kevin G , during this session he addressed my form and helped me fix my form which helped with my knee pain when squatting . Kevin assisted me on making healthy habits in the gym and how to personal goals in gym setting for myself . Definitely recommend meeting with Kevin for all your personal training needs or questions .

Source: Google

★ 5

I have been going to this LA Fitness for 2 years. But, on the last day of this year, I had a fantastic experience! I booked one session for a personal trainer with Antonio Gonzales and it was awesome. I learned a lot about the importance of doing different weight workouts with different parts of my body. He patiently explained how body and muscles respond to the workout.

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★ 5

I really like this LA fitness! Very clean and looks nice. I would get trained by Jason and I really enjoyed our sessions! He’s very knowledgeable about working out and was always super helpful when I had questions. Highly recommend!

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★ 5

I’ve been training with Jason Hue twice a week for almost two years, and I highly recommend him! He is incredibly patient and caring, always ensuring the sessions are tailored to my needs. He also goes above and beyond by checking my daily diet and offering professional advice on exercise and overall fitness. I’ve seen great progress thanks to his expertise and support.

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★ 5

"I’ve been working with Jason for almost a year and the results have been beyond what I could have imagined. From the very first session, he made sure to understand my goals, my knee limitations, and fitness level (as a beginner back then), tailoring every workout to fit my needs. Jason is incredibly motivating, yet patient, pushing me to go beyond what I thought I was capable of while always offering encouragement and support.

Source: Google

★ 5

Jason is an amazing trainer! He is incredibly knowledgable on form, how to avoid injury and how to get the most benefit out of each movement. His method of training is simple, effective, and easy to follow. I was very overwhelmed and intimidated by the gym before meeting Jason but with his guidance, I am much more comfortable and confident when I am there. Never in a million years did I think I’d be able to do 10 push ups, let alone 150. I did the work but Jason absolutely got me there and for that I am forever grateful!

Source: Google

★ 5

A good branch

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★ 5

Wanted to leave a review to share my experience working with Jason a personal trainer at this location. I’ve been very happy with our training sessions and look forward to them each week. He mixes up the exercises so it never gets repetitive or boring and he’s great motivator without being pushy. I really appreciate his attention to proper form and he takes my previous sports injuries into consideration when designing the exercises. In the past 8 months I’ve noticed positive changes in my weight, strengths, and overall physical health. Thanks Jason!

Source: Google

★ 5

Jason is an exemplary personal trainer. He has an excellent knowledge of physiology and muscular development. Jason works well with all ages and levels of ability, from the newcomer to working out, to the veteran gym goer who wants to improve. He readily adapts the exercise regime to meet the needs of the individual. Jason starts each exercise with a demonstration and explanation of what is to be accomplished. He is supportive as he helps you refine your skills and patient if you struggle. He is a joy to work with.

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★ 5

Jason, my trainer is wonderful. He knows what exercises I need for my age and condition. He is always there for my appointments and alerts me to the schedule. He is considerate and supportive as I try to improve my fitness.

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★ 4

Clean, bright, and with plenty of equipment, this LA Fitness has a great location on Lake. Even at its most busy there's always parking and I'm generally able to hit everything I need to get through a solid workout. If you need a trainer, I highly recommend Vina D. She's creative, supportive, and always keeps things challenging. With mobility and physical challenges, her kinesiology background has been an incredibly helpful part of my therapy and rehab.

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★ 5

Wow! Never had a trainer before and I’m so pleased with Jason. He listens closely to me when we workout. I feel he’s got me at a good pace and muscle growth schedule. He’s great!

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★ 5

5 stars for personal trainer Jason! Great coach!

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★ 5

Been doing private training sessions here with Jason since the beginning of the year, and it’s been amazing! Jason is very experienced, able to hear my needs and design tailored training sessions for my goals. Seeing results, feeling more energetic and loving the sessions!!

Very clean and nice location for LA fitness.

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★ 5

Personal training sessions with Jason are the best! He works you hard to get you towards your fitness goals. I’m happy with him and highly recommend!

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★ 5

This is a great gym! Always clean and the training staff is amazing, especially Trainer Jason who I've been training with for the past year. He always pushes me to find new effort i didn't know I had in me! He's been an important part of my personal health and well being! Definitely training with Jason if you want someone that actually cares about your progress and improvement.

Source: Google

★ 5

I train with Jason H. Been with him for almost a year. Twice a week and now once weekly. Working on Strength and core strengthening. Goal is to work out at home using everything Jason teaches me. I’m 69 but after my workouts l feel and act much younger. Credit to Jason. I’m not planning on giving up on my training. He makes it fun and worthwhile. Props to Jason

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★ 5

To me, it's the best gyms in Pasadena. The facilities are clean, good working hours, the sauna and showers are very clean. Also, I work out in the Personal Trainer program with Jason - he is AMAZING! In only a few months of working out with his guidance, I have seen tremendous changes in my body and he has been teaching how to work out according to my age, weight, health and goals. He rocks!

Source: Google

★ 3

They don’t answer the phones. And there’s no information on whether they have parking or not

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★ 5

Clean and plenty of parking.

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★ 1

Update-- 9/24/24: Showers are still not fixed. It's been over a year since I brought this issue to management's attention. Shower heads are still corroded due to the hard water. They need replacing so that they spray ON you, not AROUND you.

Update-- 1/9/24: I'm taking my review down a star for two reasons: 1) the shower heads have still not been replaced after the request was made last summer and 2) the gym runs out of hot water very quickly. I had a cold shower on a Saturday afternoon about 3 pm and last Saturday the shower was tepid by 9 AM!!!! Management said there was a problem with the building's boiler. They need to get it fixed asap!

Previous review:
The people who work here are very friendly and the place is super-clean. With that said, I'm glad they have towel service, but the towels are very old and feel like sandpaper. Also, the shower heads spray water everywhere but ON you. I've asked management to replace them, but they said they have to go through corporate. That was MONTHS ago. I wish corporate were more responsive, especially for something that would be a quick, easy fix.

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★ 4

First time at this Pasadena location; three floors; I like to use the weight machines. But I saw a lot of fitness classes in session and a lot of treadmills unused. Entrance is from the basement parking lot. Today, the second floor air conditioning was obviously not working…. otherwise, this is a top-notch gym!!

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★ 4

The actual gym is really nice and the staff seem to be as well.
It gets really busy at times and some members have no gym etiquette, sitting on equipment on there phones, but that’s anywhere really.
But the gym itself and the staff are great. I like going here.

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★ 1

The management here is insensitive and incompetent. I have never experienced customer service that is so devoid of concern for offering personal support and conflict resolution rooted in both logic and emotional intelligence.

I would recommend never joining LA fitness through this club or visiting this club at all. They are incredibly unhelpful and refused to take responsibility in helping me navigate a unique and complicated logistical situation related to my membership.

I have never felt so belittled and dehumanized by any public-facing employee as I have here.

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★ 1

So bad I quit after 2 weeks.

The layout is horrible. Just ridiculous. The few cable machines have no attachments. Bring your own.

There's an area with TRX, mats, and more "functional" machines but it's off limits unless you're being personally trained.

It gets incredibly crowded. No one reracks the weights. Good luck finding a pair of dumbbells on the rack where they belong.

You enter in the garage for some reason. It would be too convenient to enter at street level.

Source: Google

★ 5

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★ 4

This is a clean and efficient gym with a great range of equipment in a pleasant space. It is often too hot in here because of the glass windows. Showers rarely have working soap dispensers but that’s my only complaint. Locker rooms could benefit from hairdryers and drinking water stations. Gym and locker rooms are kept clean. Nice hot sauna in the locker room. 2 hours free parking in the adjacent car park is good although can be very busy around 6pm. I would recommend this gym.

Source: Google

★ 5

I had a great introductory training session with Antonio here! I am coming back to prioritizing my fitness after about 2 years, and he showed me so much that I need to know to get back on my feet. I feel much more equipped and comfortable to be back at the gym, and to use the knowledge I have now to reach my goals. Thank you!

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★ 5

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★ 3

Standard LA Gym experience. Could be cleaner. Staff not particularly friendly.

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★ 1

Worst LA fitness. Bathrooms reek. The parking is terrible and the if you lose your ticket your screwed out of $15 no matter what.

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★ 5

Absolutely love this gym. The facilities are top notch, very clean, and has all of the equipment I need. I also do personal training with Giuliet and she is AMAZING! She is able to accommodate my modifications due to past injuries while still pushing me to get the best workout I can. Super knowledgeable about everything and makes me feel confident in my workout journey!

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★ 4

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★ 5

Excellent facilities and Antonio is indeed a great trainer, perfect for beginners and veterans alike. Skip the Y and come here instead, their rates can't be beat.

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★ 4

The gym that serves its purpose. Most of the workers need a lesson in customer service . The only one I can truly appreciate is the female receptionist (she wears glasses)who bothers to greet you & bid you a good day when you leave. And the janitor who manage to rise thru the hard work, effortlessly do his duties with no complain is Alberto. The guy deserves a raise;after all, coddling over the bunch of guys who need their mothers to pick up after them is quite a task.

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★ 1

Everything about this gym is confusing. The layout of this place is horrible. Their squat cage adjustable rack is wobbly and unstable high risk for injury and lawsuit there. The cable machines are on the 3rd floor of the gym and you need to borrow the attachments from the front desk. The parking for this place is confusing as hell. Definitely second worst LA Fitness I've been to unless we are talking about the one on Wilshire in LA.

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★ 5

One of the best workout facilities in Pasadena. Very clean. Wish it had more amenities, like a pool or courts but overall a solid place to workout.

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★ 5

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★ 5

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★ 2

THIS PLACE NEEDS DIRECTIONAL SIGNAGE big time! I - and another random guy - just spent 15 mins walking around the building trying to get in. Were finally let in by a guy who works in the same building, said he sees this every day. This was after driving around the block looking for a marked parking lot, not finding one and parking in the street. Then I walked up two flights of trying to find the locker room, which was back down on the first floor hidden behind the front desk. What a mess. GET SOME SIGNAGE!!

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★ 5

Super friendly staff

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★ 1

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★ 1

Impossible to find a way into this gym. The worker I spoke with, did not even have a clue on how to give me proper directions on how to find the entrance doors lol. Hilarious

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★ 5

I had my first training session with Antonio and he is an excellent trainer! We talked in detail about my goals, prior injuries and things to avoid, nutrition, and the best workout routines for me. We then went to start my training and man, I had one of the best workouts I've ever had. He first assessed my range of motion, then did some stretches and exercises, all of which hit the 3 main body parts we had discussed. Antonio is very friendly, extremely knowledgeable (able to explain things in detail), and can definitely tell he loves what he does. I know I accomplished a lot with the session with him and I can feel it!!! Thank you Antonio!

Source: Google

★ 5

Antonio was extremely knowledgeable and professional with my workout and health assessment. Highly recommend him as a trainer and health coach.

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★ 5

It's a great place

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★ 5

Antonio was extremely knowledgeable and professional with my workout and health assessment. He showed what old be possible with my current situation and future goals. I appreciated how personal he was. He got to know me and designed something specifically based off of me. Highly recommend him as a trainer and health coach.

Source: Google

★ 5

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★ 5

Good solid workout gym

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★ 5

Just had an incredibly educational and motivating training session with Antonio Gonzalez, feeling both weak (ahah) and strong coming out of it! He talks through a multi factor approach to fitness, and gives a comprehensive breakdown of all the different components that go into it. If you feel confused/overwhelmed with all the information out there, definitely start here—Antonio somehow makes getting into shape seem simple and manageable!

I love how he takes the time to get to know you and your goals, so much so that everything felt very personalized, focused, and realistic after. 😊

Source: Google

★ 5

Trained with Antonio for the first time and he helped me identify areas of opportunity and muscle imbalances I would have never figured out on my own. I would definitely recommend this experience to anyone looking to improve or maintain their fitness goals.

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★ 5

This is a review for the personal training team. I had an initial session with Antonio, and it was very informative. He really took the time to understand my personal goals and workout needs. We also found time to pack in a dense and efficient workout!

Source: Google

★ 5

Buen lugar súper amables y limpio 🧼 el lugar y con muchas máquinas disponibles 👍🏼😎🏋🏻‍♀️

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★ 3

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★ 1

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★ 5

I decided to check out LA Fitness since it’s close to both locations I work at and they seemed nicer than the surrounding gyms and the ones by my house as well. Andrew, the GM, gave me the tour and was very nice and informative. They have a good amount of equipment and differing types of equipment. I decided to sign up since I like that I can use all the surrounding locations and I enjoy that they have extras like heavy bags and row machines, that you don’t see at all gyms. Also, the membership is priced well for all that you get. With your membership, you get a free session with a personal trainer to assess where your fitness level is at and help to set goals. Antonio was fantastic. He goes above and beyond. I would highly recommend seeing him if you decide to come join. I’ve been going regularly for a week now and have gone to both locations. They aren’t ever overly busy since the gyms are large enough and have so much equipment. The other members seem friendly and all the staff is as well. Come check them out!

Source: Google

★ 1

Garbage can worthy gym experience i literally left 20 min into my gym pass it was so bad

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★ 5

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★ 5

I like working out here. It’s near my office. The staff is friendly and it’s got good equipment to get the job done.

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★ 5

Quite place，super clean，like the place！

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★ 5

I didn’t end up getting a membership here but this review is for one of the sales agents, Devon Sanford. I’ve been with PF for many years but looking for a change. I stopped by many different gyms, because of my anxiety sometimes it takes me a bit to make sure I’m comfortable somewhere new. I’ve spoken with many sales reps from these gyms and none, and I mean NONE, have been as patient and as understanding as Devon. He really took the time to listen to me and my needs, not a common thing when looking for a gym. He is the definition of customer service going above and beyond for sure. If you’ve ever looked for a gym you know they do a lot of follow up after if you didn’t sign up with them that day, Devon is the only agent I’ve ever actually enjoyed being followed up my, again he was going out of his way to give me info about his location but about many of their locations. His knowledge was very helpful. If you go to LA Fitness you would be very fortunate to have him help you. Devon, thank you very much. I appreciate you!

Source: Google

★ 5

I really liked this gym ! Just moved from
Miami, been to a couple different ones in the area and this one is nice!! Love
The views with the buildings and all ! Nice safe underground parking. Even has EV chargers ID you need !
Gym was clean to what I noticed. Machines were nice. Temp was good. It was pretty empty and I went around 3 pm I think. Didn’t really talk to staff so don’t know how friendly they are but the place looked brand new with nice equipment and just very nice.

Only thing I won’t do there is leg day. All their leg equipment is on the second floor and I’m not doing stairs haha

Source: Google

★ 5

Helpful staff members

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★ 5

I recently came here to get started on my fitness journey. I got a call the next day from Antonio to set up a fitness test and free personal training session. I had a lot of follow up from Antonio about our session which then led to the actual session. We spoke to exhaustion (not in a bad way) about my fitness and goals. He really made me understand everything. Antonio was very professional and personable which is refreshing compared to some of the gym trainers I have encountered in the past that are very cold and don't seem to enjoy their job. He was a very reassuring presence during our training session and he explained every move and the reasoning behind them. Antonio cares about his job and the people he encounters and it shows in his demeanor. Although I could not continue with personal training at this time I recommend Antonio as a personal trainer any day!

Source: Google

★ 5

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★ 3

Everyone bus sweating a lot no feel the A/C at all

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★ 5

Antonio G is amazing- if you need a trainer- he’s clearly knowledgeable and top of his game! He educated me about fitness and made it seem doable to follow a regime that could work for me- Great to know him!

Source: Google

★ 5

I like the place because it is not crowded. Very clean place and the staff are great. Wonderful place.

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★ 3

Very clean facility. And not crowded even pick time compare to other gyms.

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★ 5

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★ 1

I must ask, why do they always clean the sauna at the most inconvenient times? Always from 5-6pm when most people get off work. The showers also don’t drain properly and I’ve brought up both issues a few times in the past month.

Source: Google

★ 5

Great gym overall !!!...installations & equipment are very clean and well maintained...but my main shout-out it's for the whole personal trainers team, but mainly my one and only trainer VINA !!! She is sooooo awesome!!! She had me recovered from my second knee surgery (pre-covid) and She also got me up to speed and shape to do my first SPARTAN RACE!!!.... SHE IS THE BEST!!! I LOVE HER!!!....she doesn't only make you do your workouts but she gets you to work your brain, with coordination, strength, and your entire body, and she cares about how do you feel, she pushes you to get over your own limits, SHE IS AMAZING!!!....I'm feeling and looking better than ever and stronger than ever!!! Because of her!!!

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★ 3

Average
Clean
THE MOST DISORGANIZED free weights I’ve ever experienced

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★ 4

Decent gym overall. Plenty of equipment but gets super packed during peak hours so you can’t do much other than grab what’s free. 2-hr parking validation in the connected garage if you scan your ticket at the front desk. Facilities are modern & clean. Fountain water tastes weird. Friendly staff. I enjoyed my free training session with Chucky & Anakin, but they seem rather pushy about training in general. Free group classes and a nice sauna room for extra perks. Overall a solid choice for your daily gym.

Edit: they’ve since replaced the fountains and the water is good now.

Source: Google

★ 5

My personal training session with Arriana was more than I expected. She stayed laser focused on my main fitness goal of building my legs and glutes. She challenged me with lifting heavier weights and I learned the correct form for several exercises. It was a great workout! She ended our session with the best leg stretching, cool down exercises that I have ever had. It was awesome! I admire Arriana’s pleasant personality, as well as, her strong work ethics and passion for fitness. I would highly recommend her as a personal trainer. She is an outstanding instructor!

Source: Google

★ 1

This gym is always dirty, bathrooms smell like urine. Front staff is very unwelcoming, as if they hate being there. Equipment is ok big selection of machines and weights. Had a personal trainer move my stuff I placed on a machine while I used the restroom. That was the last time I went to this place. Never again, I have taken my business elsewhere.

Source: Google

★ 5

Lots of cardio equipment.

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★ 5

Very cozy gym

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★ 5

I had a training session with Chucky. He is a fabulous trainer, just the right combination of push and encouragement. He is also very adaptive to the materials and space at hand.

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★ 5

Very clean. Usually not full.

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★ 5

Nice gym, great location -- you have no excuse! :) Everything's clean and modern. Chucky Wu is a great trainer. Super knowledgeable, and easy to follow but will challenge you big time.

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★ 5

I had a positive experience at LA fitness as a first impression with the staff and then with the trainer Antonio, he introduced me to the gym and helped me feel more comfortable in there. He also showed me some workout moves and motivated me to start my workout routine asap!!🤩

Source: Google

★ 5

I liked this gym so much, it has a friendly environment and staff; specially after being introduced to it by the coach Antonio, he guided me and showed me some suitable workout steps. He also encouraged me to push myself and start off my workout. Overall I was satisfied, with the hygiene, the staff, the equipment and the environment.

Source: Google

★ 5

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★ 5

It was an amazing experience.

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★ 4

Great facility

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★ 1

I have been a member since 2015. I renewed my membership on September 7, 2022 a few months after it expired. Then attempted to visit the facility, upon my arrival I was denied access to the facility and was told my membership had expired on October 15, 2022 (JUST 38 DAYS FROM WHEN I RENEWED) I paid for a full year up front and was told it would be renewed for 12 months starting from the day i renewed but ended up being a LIE JUST TO STEAL MONEY FROM MEMBER!! I called corporate office and spoke to Yelba from membership services but she wasn't much help. I felt as if she really didn't care. I asked to speak to her supervisor but she refused to do so. LA Fitness need to make this right and not treat there members like trash!!!

Source: Google

★ 5

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★ 5

We have two LA Fitness in Pasadena.
Both locations are great and convenient.
This particular location fits me well, it is smaller but rejuvenated with new equipment & Locker Rooms that make you feel VIP without the cost.
Staff is great as well parking too. One hour & half free with Validated ticket, do not loose it. :)
Handicap accessible.

Source: Google

★ 5

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★ 3

This place has all the good machines

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★ 2

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★ 1

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★ 5

I recently Joined LA Fintess Pasadena and I would have to say the location is perfect with open window and super clean and not to mention the staff is extremely nice and helpful! I was able to schedule a workout yesterday with one of the health coaches "Chucky" and he was so nice and the best part was that he pushed me to give it my all!
I am really glad I joined this gym :)

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★ 5

Muy limpio
Y ordenado todo
Y sobretodo desinfectante
Para poder estar limpiando la área
Qué estás usando y buenos entrenadores

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★ 2

As LA fitness goes you seem to find a huge canyon of difference between each one. This one is dirty and the equipment is ragged and falling apart. I also found several men (which seems to be this gym is 90% customer base), where rude to me and cut in line waiting for a machine, and didn’t welcome women to work out alongside them. I didn’t feel welcomed here and will not be returning. There were signs all over “Hiring” but the cleanliness level should have been met before they let patrons in. The bathrooms were dirty and the floors looked like they hadn’t been mopped in weeks. It’s hard for a gym to deal with rude people, but their goal should be to create an atmosphere of welcome and kindness, and I didn’t experience that at this LA Fitness sadly.

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★ 4

I had Matt as a trainer. He was easy to work with, had some great suggestions for me, gave me a good work out. You should ask for him. I have been going back to this location and found it very clean and all the people are helpful.. George

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★ 5

Love it

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★ 3

Honestly I loved LA Fitness until the last month I tried to cancel my membership and they kept giving me the run around which was so frustrating because before this I loved it there it was clean the staff was friendly and nice but after this experience it was very upsetting and the staff was not helpful and I kept trying to talk to the manager and she was never there and they said they would call me and they never did.

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★ 5

It clean. The staffs are helpful. Most patrons wear masks.

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★ 5

Lugar muy limpió
Y muy hordenado

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★ 4

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★ 4

Convenient location, though there's no pool here. Nice staff, clean locker rooms.

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★ 3

Been coming here for more than 4 years. Met some cool folks. Some staff are friendly. (There's always a new staff lol) A few of the things that hopefully they can improve are: more free weights, more cleaning station, odor eliminator on every level, cooler temps and better air ventilation especially on the 1st level where there's more people working out during peak hours. GIVE US MORE THAN 2 HRS FREE PARKING! And the yoga sesh at 5p. 😊

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★ 4

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★ 3

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★ 3

This has been my gym for awhile now. Iit was good for awhile but its getting crowded though.

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★ 5

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★ 5

I use LA Fitness 5 to 6 days a week, both Pasadena and East Pasadena for the yoga classes and the weight lifting machines. Their facilities are well maintained both in cleanliness and working equipment. The two hour free parking at Lake Avenue facility does make me anxious to finish up on time. If you forget to validate it’s $12.00.

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★ 5

Un gym muy agradable, limpio, y tiene todo lo necesario para cumplir las metas de entrenamiento cuenta con instructores profesionales que están dispuestos a ayudar en todo momento.

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★ 5

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★ 4

Different 3 floor layout. Cramped weight section, but actually not too bad. Not overly crowded. Large class room and separate 'spin' room. Upper most floor not so dense. Liked it.

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★ 5

Close to my college and clean environment, def recommend doing cardio here

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★ 5

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★ 5

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★ 5

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★ 1

I can’t believe this place they cleaned the sauna went I was inside the cleaning lady was used a spray with very strong olor

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★ 5

Amazing location and the people are so cool. We all get along, talk, share tips and care for one another. Definitely no gym rats here. Everyone is helpful and friendly.

And I'm not talking about the staff, I'm talking about members!!!

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★ 3

The place has what you need but the parking was not easy. I also found the hard way that they charge if you want to jump from one facility to the other. Not sure why everything has to be $$$.

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★ 5

I've consistently had great experience with this gym!
While trainers like Chucky were great, I ultimately had to cancel due to some recent changes. I dreaded having to go through that again due to come prior experiences with other gyms.
But they were so helpful and to the point.
A special thanks to Elvira for helping me getting the info I needed and took care to make sure I didn't everything I needed since she saw I was close to a new month!
Took great care of the customer!
And it felt sincere the while time. Thank you!
Will be back thanks to that care!

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★ 4

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★ 5

This is my first time ever going to the gym. It was a great experience and introduction to the gym. Chucky couldn’t be any more helpful for someone new to the gym. Very motivational and a good resource for questions.

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★ 4

I’ve been coming here for two years plus. Great group of employees, respectful gym goers. Smaller LA fitness, lacks cable attachments, balls, and you won’t have much luck getting the smaller dumbbells.

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★ 5

I want to give a shout out to personal trainer PAULA F.! I worked with her for 2 months and she was wonderful! Not only that she is the most attentive and present trainer I worked with, she provided validation and positive feedback throughout, so I could learn the correct form. She was super focused and on point. I felt that she was genuinely caring towards my wellbeing and designed exercises to work safely and meet me where I was. She was so sweet to also text in advance to confirm our appointment and shared with me her home-made banana oatmeal pancake recipe, which is delicious! I highly recommend working with Paula. I was able to place my full trust into her and follow her directions. Paula is highly skilled and understands the female body and it's needs when it comes to fitness!

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★ 1

very dirty depressing to do. the exercise did not come back

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★ 2

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★ 5

Location great and Gym is one of my Favs!

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★ 5

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★ 3

I go at rush hour and have to wait for the squat rack and/or bench press - every. single. time.
I’m actually waiting for it right now as I write this review. Today, there’s 2 of us waiting in the squat rack queue. Fun. Nice gym otherwise, clean, and good parking, just frustrating wait times.

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★ 4

Clean, big in two stories, f you avoid rush hour you never need to wait for a bench

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★ 5

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★ 5

Excellent new Smyth Machines

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★ 5

Good place nice and clean

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★ 5

Good facility. Nice staff. Expect crowds after work hours.

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★ 5

So, it's about time now to make this review. I have been membership for about 6 years now, but for this location I have been going to it for almost 4 months now. I met first with Chuck, an amazing guy, who understood what I needed, and he did introduced me to Matthew, who became my personal trainer in LA Finiteness. In my head, when I started to have personal training session, I thought they would see me as just a number to generate LA Fitness more money, but when Matthew started working with me, and correct my moves all the times, and kept following up with me, even when I'm not at the gym, it felt more like a personal relationship. Matthew is an amazing person and trainer, he wants you to succeed, he will keep pushing you for more, always. One time I didn't got the chance to eat before going to the gym, and he did notice that, so beofre the next session he texted me to remind me to eat, not only that, he asked what you will be eating, and eat this and do that. Even when I'm out of twon, he's reaching out to make sure that I'm doing good with my food, and the workout he prepared me to do by my own.
Yes big gym corporations always is about money, but when you're having a good management, and good people working there, it will will make you feel more appreciated than just being a number. Chuck always in touch with me, he keeps following my progress and keep encouraging me to do more as well, keep asking me if there is anything I need to change or if there is something bother me in the gym. Matthew always prepared for me for a different and new workout, he makes sure I'm eating good, and doing the right things not to hurt myself. I really appreciate you both Chuck and Matthew, and I hope that corporations reach out to me, because I can't thank them enough for having them on board.

Source: Google

★ 4

LA Fitness/ Lake Pasadena
As a local I walk and run to this location. I do all sorts of activity such as Hypertrophy and yoga. I know the majority of the members here, everyone seems to be health conscious and friendly. Entrances are in the images listed. Saunas showers, lockers, key lockers included. The Juice Bar of Pasadena is inside and is hands down best Juice Bar around! We have all sorts of machines and free weights. It’s quite spacious, three floors. Employees do there best to maintain facility.

To an addition we are by all sorts of amenities and shopping centers, there are district security who maintain peace and kick out any disturbances. Community here is pretty, safe, and clean.

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★ 5

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★ 4

Good place to get a good work out.

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★ 5

A friendly safe place that has state of the art equipment and
non-judgmental members. Very professional atmosphere.

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★ 5

Andrew at Pasadena is my personal trainer and I am pleased with the results. My form, shape, and strength has improve through his choice of exercises!

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★ 5

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★ 5

Large room

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★ 4

Great place to get rid of the stress and stay active

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★ 4

I had difficulty finding the entrance. The entrance was at the parking level under ground. Multiple level gym. All in all, a nice clean place to work out.

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★ 5

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★ 5

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★ 4

Good gym. But space is to small

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★ 5

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★ 5

This is my absolute favorite LA fitness. I wish all of them were as clean and neat. The equipment here is all brand new and they have EVERYTHING! It's like a wonderland.

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★ 5

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★ 5

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★ 5

I’m so happy it’s open and more hours were added. I’ve been coming here since I use to be a student at PCC. I’ve gone to other LA fitness in LA , also have joined friends at their gyms for workout and I love this one. There is so much light and always clean. Constantly see someone cleaning.

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★ 1

Too small and hard to find entry

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★ 3

I'm indifferent about this place. It's the usual workout equipment that you would expect to find at any LA Fitness. My problem here is that everything is all over the place, scattered across three floors. If anybody from management is reading this, what you should do is rent out the space hello, and put everything on one floor. Make it less confusing for people.

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★ 1

Small, disorganized. Two major complaints- First, they lock up all the handles and other attachments for the machines. They front desk is three flights of stairs below the machines. So you have to check out the handles, go up three flights, see that the machine is taken, and then lug around the attachment until it’s free.

This evidently is to prevent theft but it’s a pretty inconvenient system and interrupts a good gym session

Second major complaint is the the air conditioner is broken and has been for weeks. You think they would at least buy some fans but no. It’s insanely hot and humid. Very uncomfortable

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★ 5

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★ 4

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★ 5

3 Floors of Fitness

Take your pick

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★ 4

It's the best.

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★ 5

Great gym for the price.

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★ 5

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★ 4

A gym is a gym. LA Fitness Pasadena is one of the larger ones with two floors. Just about every machine I can think of, limited low weights but plenty of heavy ones. If you’re there at the right time its not overcrowded.

Source: Google

★ 1

There is almost no ventilation here. Working out in a 90 sweat sauna. The walls smell of dead rats. Very cramped free weight layout.

You have two hour parking validation which means by the time you can get on one of the 3 squat racks you get a solid 30m workout in.

The design of this place is what ruins it. Could be a good gym if they moved the dance studio and cardio upstairs and kept free weights and machines downstairs. Half way through your leg workout you have to limp up two flights of stairs to hit the isolation machines or oddly stare into the dance studio while squatting while people try to narrowly avoid your bar walking around.

The free weight benches are terrible. They are the high and wobbly kind, all adjustable, and don't have a proper 45 degree angle for incline. So doing flat bench is odd and unstable. Meanwhile there are not many collars around so bring your own.

As all LA Fitnesses, for the recreational gym goer, the free weights only go to 100lb, so you can barely get a chest workout.

No power lifting platform.

Hex weights very annoying for deadlifting (all LA fitness gyms).

The sauna is a biohazard. I don't think it's been cleaned since the 90s. There's piles of "dirt" underneath the benches that look like ant hill. I imagine that is the dried remains of human excrement. The wood is old and soaked in man toxins. People hang their sweaty clothes next to the heater to help you inhale their sweat. No worries because the floor is soaked with oozing man sweat from the day.

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★ 2

Looks like AC doesn't work
Even at 4pm lines for most machines

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★ 5

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★ 1

Very unhappy with this club charging me during COVID. They make cancelling very difficult. Poor customer service.

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★ 4

There’s literally always someone cleaning, so the place is spotless. It’s also never crowded even at peak hours. Only 4 stars bc their cable machines upstairs are almost useless since they have practically zero handles for them. Hey man, buy some more handles.

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★ 5

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★ 5

Best juice bar

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★ 4

Good clean gym. Parking is a pain right now cos they're re-doing the lot. Enter at del mar and go to ground level to walk to the gym from there. How long? Dunno.

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★ 4

Great location with a ton of equipment

Source: Google