★ 1

This club is disater crowded with poor quality of service. Specially cleanning the bathrooms and showers graded zero. It needs a new managment.

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★ 2

Why is it always so hot In here? Can we not afford the AC?! lol it’s always busy here, not as bad as 24 hour fitness though! And I like how the saunas aren’t co ed but like can we turn the AC on people?? lol

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★ 5

Excelente

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★ 1

Here is a sognature club. They charge us for the maintenance but always bathrooms are disaster mess ,no toilet paper ,washer area full of hair and mess. 2 times i have noticed them , they just say oh really ? Sorry !
that's all.

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★ 2

I’m upset and disappointed with my recent experience at the LA Fitness Signature location. I walked in and asked for my complimentary towel, only to be told that there will now be an additional charge for it. I was stunned. One of the main reasons I chose a Signature club was because of the added amenities, and the towel service has always been part of that. This change is extremely disappointing and definitely not the level of service I expected.

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★ 3

It’s exactly what you expect. I wanted to rate 3.5 as all LA Fitness locations but there is no option for it. It’s LA fitness!!!

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★ 1

They close way to early i might have to change gyms
Also the cleaners dude can u guys do it at night time or when is close is been 3 times where I almost get hit by one of there cleaning items or trip by one of there wires of cleaning items smh I never even leave comments ever actually this is my 1st one

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★ 3

Only 3 lanes for the pool. Lunchtime is very crowded...4 and 5 people swimming per lane!

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★ 5

Very nice gym

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★ 1

I’m paying for towels service and they never have towels so why are they charging me for that service .
Plus this Indian guy in the lobby he’s always on his phone ignoring customer and when you ask something he’s on the phone and has a really bad actitud

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★ 5

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★ 1

Just walk in to get some ideas about pricing and how the place look at 8 PM there was this assistant who told me that there is nobody here to show you around and I cannot even let you in and we just wanted to take a quick look to see if we do like the place. First, I would definitely have someone available for potential new clients. Secondly, I would never talk to a potential clients like that at this point it doesn’t matter if it’s clean or good gym I would never go there. I would never recommend such a place to anyone.

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★ 1

Dirty showers 🚿
Small locker rooms.
Old equipment & machines.
Jackozzi not working or if working that’s dirty.
The gym in the Third world countries are much cleaner and advanced!

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★ 2

Swimming pool water is too dirty and smells bad. Some Shower booth never close completely. Please pay attention to cleaning swimming pool for clean water. Sometimes water smells so disgusting.

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★ 4

Great gym. Clean, plentiful equipment, etc.. But they need to get better about reracking their dumb bells.

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★ 5

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★ 1

Bad managements,bad staff , they should hire people who know more about fitness mentality

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★ 3

They used to offer a week free pass, not anymore!

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★ 1

Please fix your A/C. It’s summer in Woodland Hills — why is it always so hot in here?

Gym is crowded at all hours of the day, every day. Lots of outdated and greasy equipment with several machines in need of repair. One exception is the exercise bike room, which is really nice and has a bunch of expensive Keiser bikes. Ironically, nobody seems to use this room. I wouldn’t pay a cent more than I do for this place. Its only strong points are that it’s cheap and close to where I live. Seriously, fix your A/C.

EDIT: Officially bumping this down to 1 star. My locker was broken into a few weeks ago. The thief took a pair of Ray Ban sunglasses and apparently broke into several other lockers in the short time I was there. Staff were apologetic and said they would file an "incident report" but nothing has come of it. Don't put your stuff in the lockers here. In fact, go find another gym altogether. This place is a mess.

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★ 5

👍🏼

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★ 1

Racial Profiling & Unprofessional Conduct

Without any proof, LA Fitness management accused me of stealing, racially profiled me, and banned me on the spot—threatening to call the police if I ever returned. As a former football and track athlete with 30+ years in the weight room, I have never been treated with such disrespect.
I explained that, as a public figure, I face daily stalking and threats, which is why I protect my identity. Instead of professionalism, I was yelled at and humiliated in front of customers. This was unacceptable, and I will be reporting it to corporate.

Source: Google

★ 1

So rude even for a simple answer.!
They can't understand that they are working in a recreational facility and people are in this area to get rid of their stresses, not tolerating their disgusting rudeness.

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★ 1

Unprofessional management.

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★ 1

I have been working out in guns since the 80's. I have been in gyms overseas. I have been in gyms in rural America. This is by far the WORST gym that I have ever been a member of.

1) I spend more time waiting for machines or weights than working out.

1a) the members camp out on machines. Members will sit down, throw down a towel on the seat and then seemingly watch reality shows on their phone rather than let anyone else work in a set.

2) towel service isn't. So far with my paid towel service I have been able to get a small towel once. Not being able to get one? More than ten times. Pay extra for a service that isn't available? Thank you no.

3) the juice/protein bar (which is unaffiliated but still plays into the overall service) is staffed by employees who will wait you out to see if you will give up and leave before taking your order.

Staff for the gym itself are nice but can't make up for the terrible overcrowding that makes the gym unusable for anyone who has more to do with their day than just get their workout in.

Source: Google

★ 1

I use this gym daily but I called to get some information and help and a manager named Rob got on the phone and was absolute unprofessional and rude and hung up on me I will be switching gyms I'm still in absolute disbelief that this is the customer service you get when calling and asking for help

Source: Google

★ 1

I take a weekly class and have since July 2024 in their swimming pool. We are in winter and that pool is freezing. I have told numerous staff members numerous times other people in my class have told people and nothing‘s been done about it. They don’t look happy to work there and their pool feels like you can skate on it. Turn on the heater and Heat your swimming pool that is ridiculous to have swimming classes in that cold freezing pool. You have great instructors treat your guest like you care. Turn on the heater and warm your pool and stop laying clean towels on the counter people are on. Fix the shower heads in the the Women’s area. That’s ridiculous just as ridiculous as the freezing pool! You should hire or give your people a raise so they’ll be happy when they’re at the front counter. Please keep your towels fully stocked also for your members. Why do I always have to say please do not put my towel on the counter that everyone touches whether they’re sweaty or not? It is so unsanitary to put clean towels on the counter that is nasty. You guys are definitely not a signature club. Please make the North Hollywood location on Laurel Canyon a signature club. This is not a signature club.

Source: Google

★ 2

I come for the pool. With 3 lanes and not 4, it is easy for it to fill up. But the biggest issue is all the people who don't swim laps in the lap pool. My first time there, three older women got into the lane with me. To their credit, they stayed on their side of the lane, but I don't know what they were doing. Walking back and forth? Then two more people (men) came into the lane and at that point I was able to share a lane with someone who was swimming laps. The next time I came, two women got into my lap section to share the lane. Then one of the women pulled out a boogie board. They also weren't really swimming laps. And always, every lane is being used. I'm not going back. I'll drive further away to swim laps with people who want to swim laps if they're in the pool.

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★ 1

Poor service, bad management, and no respect for members. No towels every visit. Ben is untrained for this job. 👎👎

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★ 5

Nice place

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★ 5

Parsa it’s grate person and very attentive in front desk, I think you should be promoted , very nice guy , keep up good job Buddy

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★ 5

The manager Sarah is the best manager this LA Fitness in Woodland Hills has had since the place opened and Robert Ortiz is an excellent employee 100%

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★ 5

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★ 4

Great places super busy sometimes , it be a 5 out of 5 if they clean a little better and make it smell good inside locker room but over it’s amazing

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★ 2

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★ 1

I only go to LA fitness for the Zumba class . Tonight the management was apathetic by shutting the door even though were already hypoventilating.
Please fix your AC or at least add 2 more fans to prevent suffocation of your clients. Its summer and there were 38 people during the 5:45 pm Zumba class that were suffocated.
3 weeks with deffective AC its time to fix it

Source: Google

★ 1

The front desk guy named Jaz(he wouldn't share his last name) was very incompetent. I paid a $20 day fee after he told me there is no guest pass or first timer pass in the gym. I asked for the receipt. After 15 min trying to figure it out how to give me one, He said I would receive it by email. He never asked about an email when he checked me in.
Then he said that they don't give receipts(why he was wasting my time to give me one) . Said I need to contact the corporate office to obtain one. This is unacceptable. Whenever you buy something, you should be able to receive some type of document for proof of payment.
It was very unprofessional, and I would say shady behavior of the front desk guy.

Source: Google

★ 2

The gym is nice and trainers are great. The men dressing room and showers need some upgrading.
Plenty of parking available. Update: the conditions in the dressing room and showers are getting worth. Also the crowed in this place is getting more and more agressive and unrespectful of people and installation every day. Management and team are not responding to people complaints. Thinking of canceling my subscription. Update: situation had improved a little bit, but avoid this place when it is crowded. People keep equipment busy all the time even when they are not using them to check their phone. Not very nice. Update: not much improvement. On top of it the showers are getting worse and there is no paper towels most of the time.
Update: Not much improvement. Since "David" the person that was cleaning and taking care of the facility left, the situation had gotten worse, mostly in the lockers/showers. No paper towels, no seat protectors most of the time. Also people are not helping, leaving used towels everywhere on the floor and/or in the showers. So sad to see.

Source: Google

★ 1

Outdated equipment, feels like an old retirement gym. They need to learn from speakeasy, not because it’s trendy because they have the machines gym people use. Speakeasy has so many open machines it’s amazing the way they structure their gyms. Unlike this outdated gym that looks like the 24hr gym in panorama city with members who probably live in nice homes to have to visit the retirement center. I don’t recommend this location to anyone unless you’re old and want to wait hours for basic machines not that theirs anything wrong with either

Source: Google

★ 5

I just got my Silver Sneakers membership. I went there today to register. Ela was there to help me out. She was professional and fast. The registration process was a breeze. I was done in 10 minutes. The personnel at the front /check in desk was wonderful also. Parking was no problem . I look forward to working out there.

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★ 1

They do not care about customers

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★ 5

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★ 1

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★ 5

I am very happy w/my $8. Per month for like 30 some year's.

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★ 5

Great place

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★ 1

I joined this location because it is a signature location and it should have more amenities than other locations. I am disappointed with the equipment and the class schedule.
Several of the machines are not in service or in need of repairs. The classes that I would like to attend are scheduled during my work day. They have no early morning or evening options for those of us who work a 8 to 5 schedule. I expected more and was very disappointed!

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★ 4

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★ 5

Pretty sick gym, cleaner than any other LA fitness by far.

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★ 5

Greatest

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★ 5

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★ 1

This review is for the coach / training program

Received this message and met with Benjamin

-----

Hello
My name is Benjamin, head health coach with LA FITNESS Woodland Hills location.
As a free service, every new member gets a fully paid session with me. We can work out, figure out a great cardio plan, and/or spend the session on customizing a nutrition plan for you.
These sessions have become a big part of our new member results.

Would you be interested in taking advantage of this customized free session?
(Y) Yes
(N) No

Yours in health,
-Benjamin

-----

He had questions about my exercise habits and did a range of motion assessments in the training area. That's it

10 - 15 min into the session, Benjamin asks if I'll be interested in the $165 / mo training program 3x / week

I said yes, and immediately he starts fast walking back to his desk... not a word

It turns out that the terms were 2 trainings with another coach - Benjamin couldn't do it himself -and the 3rd session with Benjamin, $165/mo if you agree to 6 -12 months contract or $240/mo with no contract, -month to month -

Decided not to enroll since it was 30% more expensive than what was pitched a few minutes before. Also, wondered how that 3rd session would go... based on recent experience... 15 min 😱

Asked if he / someone could teach me how to use the machines / help me create a routine - use the physical assessment results for the members' benefit ??

Nope. That's what the coaching program was for. Not even help to learn how to use machines, talk about SAFETY ...

Save your time. This is nothing that bait and switch scam for their benefit ... not even a nutrition guide chart was provided

I remember the time when the prior owners offered an introductory session using the machines and provided guidance on a routine... good old days when your gym actually cared about your well-being 😊

Source: Google

★ 2

Such a nice gym but way overpriced and rude to minors

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★ 1

Make sure the deal you are talking to them write on the paper and keep it, if nothey are playing with you like as kids. When you go for ask the price they give you a number, then they charge you more

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★ 1

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★ 1

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★ 3

Стоял очень не приятный запах мочи,я не смогла провести занятия..

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★ 1

The gym has excellent equipment, but when it comes to customer support, it falls short. A brief account: my phone was stolen inside the gym, and they didn’t offer any support, only expressing regret over the incident. Be careful with your belongings. I am expressing my frustration.

Source: Google

★ 1

I had a 3-day free pass for LA Fitness, but they denied me access. Even though I had the QR code clearly stating the free trial, they refused to honor it and just tried to sell me a membership instead. Completely unfair! This is false advertising and a misleading offer. If they don’t intend to honor their own promotions, they shouldn’t be offering them in the first place. Very disappointing experience!

Source: Google

★ 5

LA Fitness Woodland Hills Signature. Is the best across the country
Excellent Customer Service
Receptionist Ms Olivia Marshall and Manager Sara

Thank you
Dori Kashani

Source: Google

★ 5

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★ 1

Gentrification is the only thing I can think of to describe what happened. My dad had a lifelong membership from Ballys (actually an original lifelong membership to Jack LaLanne), which got transferred to LA fitnees when they were bought out. The membership transferred to me when my dad passed. I was denied access to this gym with an LA fitness gym membership and this is what they said was the reason : the gym was turned into a “signature gym “ which is the same gym except they call it a signature gym and added towels.

So by adding towels, they were able to deny my lifetime membership.

My membership has been been paid for years even when I didn’t have access to an LA Fitness to keep it, and now I’m not able to use the LA fitness next to me in LA.. Seems like a decent gym but really not fair, I think an easy fix would be to allow use of the gym without towels.

Source: Google

★ 5

Great customer service.

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★ 1

Great Staff .
However The treadmills are too close to each other, and the area doesn’t feel clean.
The gym is way too crowded, and people are practically breathing on each other.

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★ 5

Very clean and great vibe ☄️

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★ 1

It's so crowded here all the time. And there has been a broken piece of equipment for about a month or more. The basketball court is claustrophobic. The men's bathroom is disgusting. Paper towels are not there about 80% of the time. The bathroom sinks are on low flow and some don't even work at all.

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★ 4

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★ 5

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★ 5

Not sure why this place has such low ratings. Has everything you need in a gym, and a solid sauna as well. Good for your price

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★ 5

The best LA fitness when it was managed by Josh. Josh is the best supervisor I’ve gotten to meet from any business in general. He is extremely professional and polite to every single member. I haven’t seen him around anymore recently and it is definitely showing. Although the other staff members are not bad either.

Source: Google

★ 2

Gym has been falling apart NOT ENOUGH BARBELLS missing barbells on 6 stations bench/squat and one pec fly full broken other is wonky won’t stay where you set it because of the cable they mop and dust decent enough but take forever to repair equipment or get new equipment.

Source: Google

★ 5

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★ 1

The pool area is freezing. It’s an indoor pool but the temperature outside is warmer than the pool area.During Aqua aerobics part of your upper body is out of the water the manager promised to fix it but hasn’t. She said she knows something is wrong because in the afternoon it’s warm in that room but at 10:00 AM it’s cold.

Source: Google

★ 5

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★ 1

We came in today with my husband to cancel his gym membership, the lady behind the counter was not nice at all, she said our manager not here you need to come Monday to Friday, or you can send an email, however we did sent emails before and no one replied back!! they are making it so difficult to cancel the membership, something that should have been easy! I told the lady that we emailed before but nothing happend, she replied again with a very aggresive tone that I told you to email! Very bad customer service!!Instead of helping us she was rude and made us upset! Not a good experience! Not everyone is available Monday to Friday! They should be able to help you on weekend as well or have a better customer service!

Source: Google

★ 1

You guys need to teach girls in the front how to talk to costumers , seems like some of them got out of the street for few hours , you tell them your problem looks like talking to the wall

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★ 5

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★ 4

Please add more Treadmill, never could find empty one to use.

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★ 5

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★ 1

Worse instructor ever seen in my life Michele Thursday morning Zumba she didn’t let me drink water for 3 times she grabbed and touched my bottle water crazy person and made me leave the class for support of me other ladies left the class Sara manager know about this I want to see how ic customer service is and wants they want to do about it let us this six people knows about it

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★ 5

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★ 4

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★ 4

Barbells and 2.5lb plates👌

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★ 5

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★ 1

Really bad customer service

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★ 5

Great little gym.clean and no equipment down and the temp was just right for a good work out

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★ 5

Tiene todo .
Solo le falta una cama de masaje

Source: Google

★ 5

First time visiting this gym. Staff was really nice and helpful, people were constantly cleaning everywhere, wipes that were left on machines would get cleaned up right away. To this point it was definitely on my top 3 until I took a shower. They offer towels for you, then I walked in the shower area, glass doors on the showers and on top of that bodywash, shampoo, AND conditioner? I felt spoiled! My regular gym doesn't even have curtains on the showers 😒. Favorite La Fitness so far! Keep up the good work 👏🏾

Source: Google

★ 1

This is literally the definition of a 1 star gym if you’re here to lift weights. Too many newbies, too many people with no gym etiquette, management doesn’t do anything about complaints.im sure if you’re here to do cardio it’s fine but who cares.

Source: Google

★ 1

Horrible management. Never any paper towels, they don’t even put a sign up so people end up washing their face with no paper towels at their disposal. Never any toilet paper and seat covers as well. Managers and employees couldn’t care less. I keep telling them to at least put a sign up that there are no towels and they never do. It would just be a courtesy to let people know before hand that something is out. This gym goes without paper towels for weeks on end which I’m not sure how that’s even sanitary since if we want a regular towel we have to pay a towel fee. Paying a gym membership for crap service.

Also could the workers at the front desk maybe say hello every once in a while? So unwelcoming.

Source: Google

★ 5

Excellent gym!
After reviewing several gyms in the area I found this gym to be the best.
I was welcomed by Bobby the representative.
After realizing that this gym meets my needs, I found that it includes a wide variety of facilities, a squash area, a pool, a jacuzzi, a sauna, a large changing area, clean showers, towels and everything needed to have a complete experience for the user. The staff is very kind and helpful and overall you can say that this place is excellent. Enjoy!

Source: Google

★ 1

High likelihood of Covid or MRSA. I recently visited this location that prides itself on being a "Signature" club, but I was disappointed with the lack of hand sanitizer or proper cleaning supplies for the gym equipment. It seems like they do not take safety and sanitation seriously. This lack of proper cleaning and sanitization measures makes it difficult for patrons to clean the equipment before or after use. I wouldn't recommend this gym as it seems like there's a high risk of getting MRSA or Covid. As a result, everything in the gym felt grimy and sticky to the touch. Additionally, there were no towel machines, and they frequently ran out of hand sanitizer.They only have these small “hand sanitizing wipes” that are completely inadequate for cleaning machines. They don't provide effective solutions for cleaning the equipment.

Source: Google

★ 5

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★ 5

First class all the way! Very well designed, immaculately clean and very helpful and professional staff. Head & shoulders over other locations and their competitors.

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★ 5

Josh, the LA Fitness manager, is a valuable asset to the club. His ability to connect with members on a personal level and anticipate their fitness goals creates a positive and supportive environment. Gym is super clean too.

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★ 5

Very large LA signature fitness center

Same layout as other LA locations

Nice and clean work out area and plenty of gym equipment available

They have large group fitness room along with swimming pool and basketball court

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★ 1

I just called the gym asking for the annual price of membership, and wed told you guys only do 3 years memberships, not yearly.
Is this true or are you guys desperate of new members?

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★ 5

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★ 5

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★ 5

I like this facility, it’s clean and they offer an array of classes, Zumba is my favorite, the instructors are fun and full of energy. This gym has plenty of equipment to whip you or keep you in shape.

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★ 5

Very nice gym. I've been to many different gyms over the years. One of the cleanest I've seen, considering the amount of traffic they get.
Many different machines and weights to get your workouts done.

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★ 5

Sara, the manager, is always friendly and approachable, creating a welcoming atmosphere for everyone.
Her friendliness, helpfulness, and commitment to excellence make her an invaluable asset to our gym.
She ensures that every member feels heard and supported. It's clear that she genuinely cares about the members and strives to make our experience as positive as possible.
We couldn't ask for a better person to be in charge. Thank you for all that you do Sara!

Source: Google

★ 5

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★ 2

Updated....they lost the good zumba instructor at night...no more cardio kickboxing. Stuff is always broken i.e sauna or wash so they dont have towels. The price we r paying here it should be way better with higher quality instructors. And no LAST minute instructor changes...taking a teacher from a scheduled class to sub a class that another teacher bailed on. How is that fair to those that showed up and they made them teach a class that isn't even theirs....anyway this gym has seriously gone down hill esp for the price
Old:Some staff could be more professional and friendly, they run out of towels often but in general this gym is acceptable. I prefer my own towel though since theirs are rough and stained. They can get VERY crowded and are slow to fix broken machines

Source: Google

★ 1

Some guy named Josh was adamant on standing his ground about lying saying guest passes are not given out due to high volume demand in their members, which contradicts the fact that I still got a guest pass scancode anyway via online registration but he still refused to let me use it. Then this individual tells me i need to cough up $20 to check out the gym. Really unprofessional behavior and this behavior really reflects and represents what this gym stands for apparently. The guy must have been angry that i was bypassing him or something. Very disrespectful staff member makes the gym morale and reputation plus representation look small in comparison to other gyms.

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★ 2

June update-
No change in staff actively enforcing rules of phone use. Doesn't matter if in locker room, cardio equipment or on gym floor. One guy today was shouting on his phone for over half an hour on his call. I thought he finished or respectively took his call outside, but he took his call and workout to another area. This is also with my noise cancelling headphones playing fairly loud music.
Staff has since put up signage asking members to put away their weights. Probably because it only benefits their need to pick up, which I rarely have seen in my 1+ yrs of training here regularly.

Previous post-
The facilities are clean and nice. They have a big problem with inconsiderate people on their phones. Wouldn't care much if conversations weren't so loud, causing people all around to hear everything. I have noise cancelling headphones and still hear it.
Staff do eventually respond if you complain but, only if you complain. I don't ever see them looking to remedy this issue. I have seen conversations in every part of the place, from bathroom selfies, to conversation in the jacuzzi, sauna, cardio, weight area, stretching area.
When even writing to corporate, a generic and PC reply of "thank you for your response." Is given. If you are okay with this, you will not have a problem. But if you take their week trail and see it, just know that it won't get better.
This past week, a staff member was cleaning weights while on her phone for at least 15 minutes, so the priority isn't there.

That is pretty much my only complaint. Staff says hi when you enter. The cleaning crew is always working with a smile and positive greetings.

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★ 1

I’m really not the type to leave bad reviews. But the men’s bathroom situation is disgusting, and the worst gym bathroom I’ve ever seen. Only 2 Stalls for 75+ men in the entire building, and they are always taken by someone just sitting there for 15 minutes. The paper towels are NEVER full, the toilet paper is ALWAYS OUT. And there’s never sanitization wipes at the specified stations. There is no excuse to allow the bathrooms and hygiene to get this bad. Fix your gym.

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★ 1

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★ 3

Very crowded even on a week day at 11 am , the dumbells are never put back in the right place, it just didnt feel right to workout here , we wouldnt return.

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★ 5

Amazing facility! I’ve been to a couple different gyms in the valley over the past few years, but the ambience of this location along with the positive energy amongst the staff focused on my fitness goals. From the moment I came in to the gym I was met with a, smiling face, and warm welcome. Kayla made the transition extremely comfortable and made me feel right at home. I never felt pressured into signing up or judge for my hesitation. 5 star service

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★ 5

Kayla helped me sign up months ago, and has helped me convince my friends to join as well. Super helpful and soo friendly. She always says hi and checks in with me and my boys every time we walk in. She is the best

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★ 3

Very busy most of the time

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★ 4

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★ 5

Upscale location with plenty of lockers, showers, and equipment. Large cycling classes, basketball court, and free weight area.

Large parking lot but during busy hours gets full, but plenty of parking.

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★ 5

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★ 4

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★ 1

The sales person screwed me over!!!! They have a nationwide membership for $34.99 a month. They gave a membership of $54.99 first month plus $54.99 for the last month!!!! And my monthly payment was going to be $54.99!! I didn’t know it was $34.99 until I went to another LA fitness and they told me they didn’t know why they charged so much.

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★ 1

Cheap gym with many amenities that are terribly maintained. Bathrooms are not clean. There are often no clamps. I do not recommend this gym - it is your typical commercial gym that is cheap, overcrowded and poorly managed.

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★ 3

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★ 1

In early 2021, we were driving by the LA Fitness in Van Nuys and decided to sign up for a 3-year membership, even though we live in Chatsworth. We verified at the time that the Chatsworth location was still open, we were told yes and signed up, and it wasn’t cheap. Shortly after, we learned the Chatsworth location had actually closed and we were given wrong information, so I got in touch with someone who worked at the Woodland Hills location to cancel our memberships. As a compromise, she gave me access to the Woodland Hills location because it is relatively close to us. As it turned out, I rarely ever went to the Woodland Hills location anyway, primarily going to the Sherman Oaks and Devonshire locations. Because I appreciated the way this manager handled the situation (with class and integrity), we always planned on renewing this April and upgrading to include signature locations, as well as adding two additional memberships. Last week, just as we were about to sit down to dinner in the evening, we got a call from Sara, who claimed to be some kind of membership manager at the Woodland Hills location (she can’t even have the foresight to call during business hours). She told me if I ever wanted to go back, I would need to pay $10 every time I visit. I was baffled as to why this was happening now, as the front desk never had an issue, but more importantly, when a verbal agreement is made with a customer, it needs to be honored, whether you like it or not. She said, “that person had no right to do that and is no longer here anymore.” She also did not seem to be willing to understand the circumstances as to WHY this had occurred. The whole situation just felt dirty, gross and embarrassing. This is not a case of wanting special treatment or the money, it is the principle. What a petty way to do business and treat a customer, and when our contract is up, we will be joining Equinox. I am not sure of the psychology of some of the “managers” in this area who are on some kind of a strange power trip, but as a manager myself in the customer service industry, I would be mortified if a customer of mine was treated this way. I even resent that I have to take the time to write this, but do yourself a favor and stay far away from the LA Fitness locations in the valley. They simply don’t care and once they get you in the door, treat their customers horribly.

And what makes the Woodland Hills location “signature” anyway? They (sometimes) have towels, that is it. But the pool/hot tub is always crowded and dirty, the Wi-Fi is horrendous, the weights are always disorganized, it is always overcrowded and the locker rooms are a mess. Sara should spend her time fixing the numerous issues with this location and stop wasting time harassing customers who want to give her their money and business. I would love to hear from a DM with their thoughts on this matter.

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★ 1

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★ 5

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★ 3

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★ 1

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★ 5

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★ 4

Right now they have a good manager, but they need to stop people using the machines and stay there waisting time using cellulars

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★ 5

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★ 2

This used to be one of my favorite locations but unfortunately it has had some trouble recently. About a week ago there was no hot water available to shower and no signage to warn you before you got in.
The staff is great but they recently started missing some familiar friendly faces. My favorite classes were the Zumba classes by Jessica and she’s nowhere to be found on the schedule. I hope she is back soon as she was really the only thing keeping my membership here!

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★ 5

The gym smells good.

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★ 5

Always Awesome

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★ 5

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★ 5

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★ 5

This 5 star rating strictly applies to the customer service provided by this locations front desk, Destiny.

I've spoken to multiple front desk & membership associates (in multiple locations) in the past and no one was able to help me resolve my membership issue.

Destiny, not only answered my questions but also took action on things that she was authorized to and on matters she couldnt she provided solutions.
She did all this while handling other members checking in 👏🏼

I thought Destiny was the manager. 🤷🏻‍♂️

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★ 5

Good!

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★ 1

The cleanliness at LA Fitness is a major concern. The gym is often extremely dirty, and the cleaning crew's timing during peak hours, like attempting to clean a dusty ceiling fans at 5 pm over the cardio area without consideration for members, is frustrating.

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★ 2

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★ 5

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★ 5

A great environment a great place to workout and the staff is always amazing

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★ 2

The salesman are incredibly pushy, and I was deliberately mislead when signing my contract. The salesman’s name was Gio- he gave me an inaccurate summary of my charges so that I ended up being charged extra for services I never received. The only reason this is 2 stars is that the manager gave me a small refund of the money that was stolen from me. Read your contract carefully

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★ 5

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★ 2

This place really needs to fix their equipment and replace missing handles, ropes, and replace disgusting cracked pads that are a haven for germs

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★ 2

Really dirty gym and not favorite at all. But there’s a girl working at the front desk, her name is Sara( always wears a mask ) super sweet and kind and she’s very knowledgeable. If you have any questions and concerns she can help you with. She is always NICE !

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★ 5

Great gym to exercise

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★ 1

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★ 1

It makes me laugh when you call this gym signature club. It is not clean. There are not enough handles and ropes. You have to waste your time looking for stuff you need for your workout. They do not care about their members. Do not waste your time and your money. There are better gyms out there.

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★ 5

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★ 5

Signature Club with Sauna, pool, Jaccuzi, Basketball and Racquet Ball courts. Spacious and clean locker rooms. Friendly staff.

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★ 1

Yet another LA fitness with either no heavy bag or has removed their heavy bag. Called to ask did they have heavy bags after going to Tarzana location and finding out they dont have any. The associate says they do. I show up and see the heavy bags all laying against the wall. I dont know why la fitness doesnt seem to care that people wanna hit the bags but it's really annoying to see so many places not have them or either have them out of service. Its not some complicated device its just a bag hanging!

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★ 5

Best LaFitness in La.

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★ 4

Nice fitness center, clean and convenient

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★ 5

Trying the gym with there 3 day guest pass option. The staff was very approachable and helpful. Lots of different equipment to choose from. OVERALL HAD A GOOD EXPERIENCE 👍.

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★ 1

Very rude staff, not nice
Alex the manager was not nice and thought he is better than me. Very lame would not get close to this place anymore

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★ 5

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★ 4

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★ 1

Terrible gym, $45 membership monthly for what? Most machines are broken, bathrooms never have paper towels, staff don’t do anything about it, worst gym in the valley

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★ 5

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★ 1

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★ 5

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★ 2

Nice and comfortable place, but too much smell chloride in the pool area. Impossible for swimming

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★ 4

One of the best locations but employees need some more customer care training. The facility is pretty large and they have everything for amateur and pro level workouts. A bit too crowded but it is expected.

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★ 4

I've been a member for over 20 years and find value in my membership. The Signature clubs seem to be a little cleaner and not as busy. I do enjoy the towel service.

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★ 5

Love my gym. Staff is always very friendly and entire place is super clean.

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★ 5

I go here almost every day and it has a amazing environment

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★ 1

Terrible customer service, would not recommend this gym at all. I had a 3 day guest pass and the front desk associate (Alex Orozco) wouldn’t let me in to workout. The pass was new and haven’t been used yet, it was my first day on the pass and he stated that it was not valid because I was a previous member, which was years ago. My gf sent me this guest pass this morning and it does not state in the fine print that previous members can not have or use a guest pass. He stated that the guest pass wasn’t valid and the only way for me to workout today was if I were to get a $20 day pass or sign up for a membership for $40. I never had a problem using guest passes at any other LA Fitness besides this one.

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★ 5

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★ 2

The sauna here sucks (doesn’t seem to get hot enough) and I was unfortunately too nieve to think that the staff was actually going to at least try to provide a solution.

This was also my first time ever seeing bugs (what looked to be a grasshopper) in a sauna

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★ 1

they charge a hidden enhancement fee of $49.00 dollars every year. Enhancement of what?

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★ 5

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★ 5

Very nice.

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★ 4

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★ 5

Great workout classes!

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★ 2

It's really nice. Always clean, but my husband is into racquetball and they are having a tournament on Monday evenings. It's so f..... hot and they can't fix the AC... it's been almost a month. Does someone have to have a heat stroke to get it fixed?????

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★ 5

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★ 5

Exelent

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★ 5

Very solid
Nice staff good court

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★ 5

LA Fitness is a great gym ... except for its rude members. I realize management cannot fix this. Members do not replace weights, even after carting all the way to the other side of the gym. Don't even think of "working in" with that person who is monopolizing multiple sets of dumbells and a barbell to boot. Sigh. I miss Joe Gold, who managed his gym floor like a police dog. Please, people, replace your weights at their assigned resting places!

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★ 5

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★ 2

Insanely over crowded, and has a lot of broken equipment.

They keep doing membership drives and giving out trial passes despite the fact that it's already over crowded in the gym.

On top of that several of the machines are broken/misaligned and have been for some time

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★ 5

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★ 5

It is A state of the art excellent gym, Including decozy and swimming cool, It is located in wilton hills California

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★ 5

Enjoying yoga and different sessions

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★ 4

Часто очень людно, нет многого инвентаря

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★ 2

I'll give you a star for effort. But come on LA Fitness. You need to focus in on this gym and clean it up. There is no love here and I question how often they clean. LA Fitness is known for being hit or miss depending on the location and this one is not for the faint of heart.

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★ 5

Clean and friendly

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★ 1

Kids club has been closed for a few months since the club flooded due to rain. The staff said the kids club would be open before or by the summer. The club is still not open after months when all they needed to do was replace the carpet really. LA fitness has terrible customer service. They really don't care. The option is to cancel the membership. Local staff will have you call corporate and corporate will do nothing. I had other issues with the club not honoring my corporate discount and after Multiple calls to corporate they never got back to me after they said they would.

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★ 3

This the stupidest thing I've had to say..dirty.! I see the staff do clean sometimes but I got to be the one to day that the folks prepared to agenda here to day time privileges are trial and error. Had to try them off I. can get furthered en detail but they do have a decent spot. The neighborhood experienced some things I'm not so good about but luxury is the gab. They have complete staff but just nothing to help the cleaners to approve their statuo and earn more membership. They could clean more. The endish. The "free sample" server lady is a deal breaker. She snip. Free shouldn't need addictives. I don't. Poisonous.

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★ 1

I registered on the site to get free trial days. arrived at the fitness center and spent 20 minutes on the road, but they told me that they could not register me, since I do not have an id. I am a student here and offered my passport, but no! Why didn't anyone mention this on the site? Why can't I use it as an international student?? 3 people spoke to me, and no one helped me, although I had a guest invitation. terrible loyalty system!!😡

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★ 1

Lol can you stop sending agents to the mall foodcourt? We were eating. And please double check if you guys opened the gym in the right neighborhood. Apartments in this area have very decent gyms and ppl don't need another membership.

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★ 5

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★ 5

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★ 3

Weights are always all over the place which is understandable but the gym is a fairly small one.

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★ 5

The pool is really good

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★ 5

I love it

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★ 5

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★ 5

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★ 1

sell 1 month of training for the price of two

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★ 3

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★ 1

It's okay to greet all of us... We actually don't bite..
Hello!
And the members are the most rudest at this location... They are literally sitting in the locker rooms on their phones... On social media..taking pics... watching movies...etc..no privacy

Then one guy comes into the pool area and just sits on the chair looking at his phone the entire time....he never used any of the pool activities...
Maybe LA Fitness needs security...

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★ 5

LA Fitness Woodland Hills was nice, clean and friendly, as always!

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★ 1

Always crowded. Super dirty, especially the mens locker room and bathroom facility. Exercise machines are always broken. Basketball court is a wreck with dead spots everywhere.

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★ 5

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★ 5

Awesome place.
A great place to work out.

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