★ 5

OTF continues to be a great program! OTF Cupertino is totally different and the coaches have motivated us to work out more than ever. We love the programs and the "OTF Family".

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★ 3

The class was relaxing overall, though I wished the pace had been a little more engaging.

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★ 1

I’m with the Cupertino orange theory for at lease 2 years, starting from this year, the music got soooooo loud sometimes with heavy metal music. It really hurts my ears and I try to join the class with ear plugs still not comfortable. I also try different coach’s lesson always same.

I tested how loud is the music with my phone outside the classroom (they are not allowed the bring phones inside). It’s around 80-88 db after the coach told me she will try to turn down the music. It should be over 90db and it’s causing hearing damage to EVERYONE who join the lessons.

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★ 1

I rejoined Orangetheory Cupertino just last week after attending an in-person class, hoping things had improved. Unfortunately, the customer service is still incredibly frustrating.

I tried to book a 5:15 PM class and called multiple times throughout the day—no one ever picked up. I called again later in the afternoon and evening, and each time I was sent straight to voicemail. Then I got a text instead of a call, saying they were busy and asking how they could help.

I texted back immediately to request the 5:15 PM class. They confirmed it was available. I replied “Yes, I’ll be there,” and just minutes later they responded saying the spot was taken and I was added to the waitlist.

When I expressed how unfair that was and said I wanted to cancel my membership, they didn’t offer to fix it—just sent me the cancellation email.

After just one week back, this experience was enough to remind me why I left in the first place. Poor communication, no accountability, and no real customer care. Definitely not worth the hassle.

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★ 5

Great team , management and coaches for all shapes ages and sizes !

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★ 1

Signed up for the 5:15pm class. Was stuck in rush hour traffic and walked in at 5:16. Front desk person said I was too late for class. The class was not full. There was a person who walked in 10 seconds before I did, and was allowed to join the class.

To my surprise, Front desk person said I was “seconds” too late, it’s the OTF policy. Zero chill and lack of respect for customer’s time. This is my worst OTF experience and location I’ve ever been to. It has been positive with all the other OTF studios I’ve been to. Would recommend going to the other OTF studios in the area, this one does not live up to the OTF customer service standard.

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★ 5

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★ 5

I have nothing but good things to say about my experience! If you want to get fit I highly recommend giving it a try. I go every other day and have unlimited classes.

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★ 2

I have been here for a month with elite subscription. The coaches and front desk assistants are pretty nice undeniably.

But, I feel really really really disappointed about the band loan policy. When I joined the first free trial class, and during the sales introduced me the class, no one said it will cost 10 bucks for borrowing a band each class! No one. And then, they do borrow me several times, nobody mention about there is a loan fee. And one guy said that as long as you are in your home studio, borrowing a band is free. ??? And now, they changed their word?

Today, when I joined the class, they ask $10 for borrowing. The whole yes or no thing makes me really really confused.

The inconsistency of their words and unclear policy (Nowhere post the band price) made me have to give only two stars at this moment.

So, if you want to join OTF, I suggest you consider the budget of a band (approximately $100+ if you buy or $10/ each class).

From now on, I may use my Apple Watch to avoid it. The classes are good, but I am so disappointed and unhappy about this unclear charge!!

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★ 5

Awesome staff, I felt super welcomed. Gio is always here to help and the coaches get you pumped for the 6.10am workouts ;) Special kudos to Ashley & Eddie you rock! 🤘

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Orange Theory Cupertino has truly been a game-changer for me. Sara and Alex, the studio managers, go above and beyond to create an environment that fosters not just physical fitness, but genuine care for each individual's well-being. Their passion and dedication shine through in every aspect of the studio experience. While the front desk staff may sometimes fall short, Sara and Alex always step in to ensure every member feels valued and supported. I highly recommend asking for them if you want a truly exceptional experience at Orange Theory Cupertino.

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★ 5

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★ 5

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★ 5

I love OTF. Every workout is challenging, so you never get bored. Additionally, the coaches and personal are very kind and nice

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★ 5

The trainers here are very professional, and the staff here are also very nice

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★ 5

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★ 5

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★ 5

Best workout and schedule of classes.

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★ 5

Really good studio.

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★ 5

It's all about the heart rate! I like it, and it's simple to see how far you can push by glancing at it during class. Also, it would motivate and push you to the limits.

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★ 1

Was excited to come do my first class, but I showed up 18 mins early and they wouldn’t let me do the class because I was 2 min past the 20 min deadline to show up for your first class. Everywhere tells you to show up early for a first class to get situated, but I’ve never experienced being turned away for being 2 mins late. The intensity of this deadline was not clearly stated on their website. After fighting 45 mins of traffic to get here and spending 10 mins parking, I will NEVER be coming to orange theory again.

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★ 5

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★ 5

Love the guided workouts, and the coaches and staff are friendly

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★ 5

Love this studio! Front staff are very accommodating and welcoming. Coaches Bobby, summer, carol are great.

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★ 5

Such a friendly and welcoming atmosphere!!! I recommend this to everyone who wants a great workout in an awesome and positive environment!

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★ 5

I have been a member of the OTF Cupertino for more than 4 years! I have enjoyed working out here a lot. Boys and girls supporting the front desk are very helpful and customer service oriented. All coaches are amazing and do a really good job keeping you on-track through the class. Gym is always very clean. Coach Bobby and Steph deserve a special recognition!

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★ 5

Orange Theory Fitness is an amazing workout. It combines coached strength training with the energy of a group fitness class. You can develop muscular strength and endurance with every workout. After a couple months, I’m noticing muscles that I didn’t even realize I was building. 😎

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★ 5

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★ 5

I like all the coaches here (Steph, Summer, Carol, Bobby). Workouts are fun and fast paced as expected.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Disappointed in their customer service experience. While visiting from out of state I was asked to fill out a new member form and for my credit card to keep on file, and was then charged a cross regional fee. Nothing wrong with the fee but it would have been nice to know they weren’t just keeping my card “on file”, but that I was being charged. The next day I went again and while putting some stats in the tracker I see an updated picture on my profile- a picture of me that same day taken of me without my knowledge or permission. Just felt creepy. I called the studio to provide feedback to the manager and was told they had “just left” and would call me back but of course never did.

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★ 5

I love this place! The coaches are amazing. They walk around and help you with form and techniques. The front desk people are super friendly and helpful as well. I know that I'm getting stronger and healthier thanks to them.

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★ 2

When you're a member of any other studio and go to this studio, they ask for your credit card before the class!! I found this rule inconvenient as I've already paid for the class through the app, and I'm used to not taking my purse to orange theory. Besides, I've been to other studios, and none of them ask for a credit card!!! I don't understand why they have this rule as they can quickly check the info/classes of any attendance in their computer system.

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★ 5

Had a try out there today. The gentle man and young lady at the front desk were professional, and friendly. The facility is very clean and well organized. You get a heart rate monitor to wear during the workout. Through out the workout you can keep an eye on your heart rate and related data. A hour flew by when you were totally engaged in the exercise. The instructor took her time to make sure your form is correct.

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★ 5

Great coaches, great facility, great atmosphere! Come for a one hour structured training session!

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★ 4

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★ 5

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★ 2

I love the coaches and the class. I would recommend OTF to everyone. I am giving 2 stars for the OTF app and for insensitive understanding from this studio. The app may not show a cancellation as a “Late Cancellation”. You will not go to class thinking you have cancelled the class but you will be charged because at the studio end, it did not show the cancellation and they will mark you as “Late Cancellation”. I don’t know how the backend is working but there seems to be an issue that nobody seems to take the time to understand. I am hoping someone at OTF will listen and look into this issue

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★ 5

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★ 5

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★ 5

Great coaches who are pushing you to be your best! Awesome mix of exercises and workouts....I know I'm working all muscle groups each class, each week, and week after week!

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★ 5

Great experience! Book after checking trainer reviews. Some trainers are pretty awesome.😊

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★ 5

Like this place, Cupertino coaches have a more robust program than I saw in Redwood city.

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★ 4

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★ 5

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★ 5

OTF is the place to workout! Experienced coaches, motivating workouts, positive energy, and a lot of fun describes this place. If you want to get an exceptional workout, and feel good about yourself, this is the place to go.

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★ 5

Amazing place to workout!!

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★ 5

It’s a good place for group workout sessions.You try to push yourself for better body fitness in the 1 hour long session. The coaches are amazing and they help correct our posture on the weight floor.

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★ 5

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★ 5

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★ 5

L

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★ 5

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★ 5

When will be reopen?

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★ 5

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★ 5

I am a huge fan of OT in general. I’ve been coming to this branch for the past year. The instructors at this branch are great and really keep you motivated throughout the workouts! Special shoutouts to Brandy who has an awesome teaching vibe, and Dewone who has awesome playlists.

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★ 5

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★ 5

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★ 3

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★ 5

great coach, and flexible program

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★ 5

I like it a lot when the goal is clear for the workout, guided by experienced coach. In addition, I like the changing pace which is really effective to stress the heart in a better way. I got the premier pass :-)

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★ 5

I liked this gym. Great service and their staffs were friendly. Good working machines and organized.

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★ 1

Front desk staffs are very unfriendly and they NEVER pick up the phone

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★ 5

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★ 5

Coach Jordan was amazing. Great ambience and music to get your workout in.

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★ 1

They never answer phone or return voice mail messages. Totally unprofessional

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★ 1

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★ 1

The website advertised a free class but this location refuses to honor the website advertisement. I was hoping this would be my next gym, but they lost me. Very rude and immature staff at this location. Shady business. No wonder their BBB rating is F

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★ 1

Revising my review from 5 star to 1 given the incident that happened today and the rude staff at this location.
I've been coming to this location for the past 1.5 years. Recently, I had a shoulder injury and was advised not to do rower and do range of motion exercises on the floor. On Sunday, I came to this location, signed up, asked for the strider instead of row and was given a card "Strider 1". As I entered to the studio, I also advised the coach, that I'd be swapping rower with strider. So far so good. I started with the Tread, and when switching to rower, I moved to use Strider. Another person showed up with a similar card for Strider. Of course, I want to use Strider and she wants to use Strider as well. She goes to the front desk and a lady comes and tells me their policy is that you can only swap tread with a strider. A news to me as no one advised me of such policy beforehand. I told the lady, I am doing this at other studios without any problems, and she says, this is our policy, you have to get off the machine, use bike, or leave the studio. Extremely rude. I am a paid member, have signed up for the class, reserved the strider machine and by no means was advised of the policy beforehand, yet had to go through this with the staff in front of other. They basically treated me like s*** in front of the whole studio.
I told them I need to talk to manager, but Bobby Naluz no where to be found and I am told, dont waste your time, he will tell you the same thing.
Very poor in resolving issues caused by them and horrible treatement of paid members.
This of course happens when you let a business run by a series of immature, junior employees including the manager.
Overall, zero stars if I could give

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

This studio would be great if the staff was more helpful and not so rude.
Also double charging for 1 month is not ok , cause you are trying to upgrade your membership. The gal who finally did answer the phone (Tatiana) is extremely rude and immature, probably should be the face or voice on the phone for customer service.

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★ 1

I visited OTF Cupertino on Sep 10th. I am an existing OT member and dropped in for a class to introduce a friend to OT. My friend and I had the worst experience. The staff at the counter were extremely rude and inattentive. They monitor they gave my friend ( trying OT for the first time) wasn't working and we dint have anyone come help us with it. After waiting for 15 mins, I ran out and asked if someone could replace her monitor, I was informed that they don't have any other charged monitors handy. After her first experience with not knowing what her heart rate was or what her splat points were at the end of the class my friend wasn't very impressed with OT. I reassured her that OT is amazing and that it was just this location that was disorganized and unhelpful.

To my surprise I noticed I was charged for my drop in class and an extra a charge for $40.55 appeared on my credit card. Spoke to reception, she said that she doesn't see a $40.55 charge on her system. I called my credit card company and they said that OT did change me $40.55.

I have been to multiple OT locations and have never had anything like this happen to me . Extremely disappointed with the service at the 19409 Stevens Creek Blvd #120, Cupertino .

We tried out another class on 13th September at the OT at Sunnyvale on and my friend loved it. Thanks to the Sunnyvale branch for redeeming OT for her

Esther Allada

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★ 5

I love otf workouts

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★ 5

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★ 4

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★ 5

I like OTF because of the wide range of expertise by the coaches, the various exercises which eliminates boredom, the unpretentious attendees, staff, and coaches so you can be the best version of yourself while getting in a great workout.

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★ 5

Great studio and instructor. Visited while in town from CT on business. Thank you

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★ 1

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★ 5

Love all of the coaches! One hour and the best workout...done!

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★ 5

Couch potato of 6+ years reporting in. Their setup is that there's 3 tiers of membership that go from 89$ and up. 1st tier gives four 1h training sessions with coach in class of 10 or so each month. 2nd tier gives 8 for 129$, third is unlimited for 189$. 5$ to rent their fitness monitor each sessiom, or buy outright for personal use with their free app via Bluetooth. Coach Rudy was very upbeat and encouraging, but that seems to be the norm among all coaches here.

4h a month seems expensive for 89$, but this workout will be brutal and effective. I went from 350 calories a workout (that I could get from machines/monitors) to over 850 in an hour. my experience was that we alternated between rowing machines, squats, and (light) weighted exercises for 30 min, and jogging/sprinting for the 2nd half. I vomitted between the 2 parts because I had soup the previous night and due to my very accomplished career as a potato. so don't eat soft foods if you know you're working out and not fit. If you're a beginner like me, you likely won't be able to sustain more than 1 session a week, which is good because those sessions don't roll over on the monthly plan. Get the standard packages for rollover.

I see this gym as a supplemental portion of my fitness plan. I would push myself here and train more slowly at another gym on my own pace. Eventually, I hope to see the unlimited plan as a viable option for me. I see hope for a mid-career lateral jump from couch potato to fit man.

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★ 5

Awesome coaches, inspiring and challenging workouts

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★ 5

I love that place! Best work out in the Bay.

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★ 5

This is the best workout I've ever attended. it's been almost a year since I joined (when they opened last year), and I became addicted. The coaches are very professional (my favorites are Paula, Marci, Mike and Bobby) and the workouts are very challenging. I usually go to the 3G where you spend ~14 minutes on the floor, rower and treadmill.
The front desk is super helpful, always smiling.
the showers are great (2 showers) and clean. the studio is clean and it doesn't feel small even when there are 36 people inside.
It will take you beyond your comfort zone - be prepared! I started working on muscles I never worked on before and it makes me feel much better. LOVE IT!

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★ 5

Orange Theory provides the fun and energy of a group workout while still allowing each individual to work out to their specific targets. It isn’t a one size fits all workout. Instead it’s highly customizable to each person’s target. Power walkers, joggers, and runners all have their own path. Each workout is slightly different and it helps prevent repetitive use injuries. It’s a great combination of cardio and strength training. After three months of consistent attendance, I’m feeling stronger than I have in years! The instructiors bring energy and expertise while always accommodating any needed modifications. While I’ll never grow to love burpees, the instructors definitely help make them fun! I’m hooked and loving it! Thanks Orange Theory!

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

fantastic work out!!! I love otf!!

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★ 5

I absolutely love Orange theory Cupertino studio. The staff is super friendly. Coaches are awesome and motivating. Workouts are intense and highly effective. I highly recommend this place

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★ 5

Awesome place! Staff and coaches are very friendly!

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★ 5

I have been a member since it first opened in Feb 2018. Love the staff and coaches!

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★ 5

I joined OTF Cupertino 9 months ago and this location has the best of coaches, music and of course the front-desk staff team. I love the energy, the welcoming feel and the motivations from each class. For those days that I don't go to OTF I feel something is missing. I am proud to say that I work out at OTF and it has positively changed my life for the better! Thank you!

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★ 5

Happy Birthday, Orange Theory Cupertino! It’s been one year since OTF Tino opened and it’s also been one year since I’ve worked out here. I’m super glad my friends and I decided to join Orange Theory Cupertino. We have the best coaches in town; they really get to know their members. They encourage me to work to the next level and get the most out of each workout! Plus they play great music to get you moving! What makes the difference though is when you first walk in. The SAs always make you feel welcomed and they are always helpful. Shout out to our amazing SAs! THANK YOU FOR MAKING MY EVERY DAY EXPERIENCE AT OTF A WONDERFUL ONE!

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★ 5

I have a hard time working out consistently and staying motivated. OTF makes me move my lazy butt. The classes are efficient with great playlists, friendly staff, and awesome coaches.

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★ 5

I joined last Spring and I still love going to OTF Cupertino. The workouts are challenging and fun, never boring. And I love it that I can go to another Orange theory location when I'm traveling. Special thanks to the coaches (Paula and Marci are my go to, but all are good!) and staff who keep me motivated. OTF Cupertino is a well run studio. In and out on schedule, and a great workout. They plan fun events too around your workouts.

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★ 5

Like it, Love it, Got to do it! OTF Cupertino a gym where you get an amazing workout.

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★ 5

Staff & Coaches are all great! Very motivating and I feel like I get a great workout every time.

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★ 5

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★ 5

I have so many friends who are obsessed with Orange Theory but I was so intimidated to try it out but I’m SO glad I did and you will be too! I love that the overall class is broken into three stations (treadmill, rower, and weight floor) but each days focus and exercises are different and the coaches are so good about modifying each and every exercise to your needs but also pushing you that extra bit if you need it. I personally cannot workout by myself at the gym and you can forget it if you tell me I’m going to be running, but I have found my workout happy place at orange theory and the community specially at the Cupertino location. I have gone to multiple locations in the Bay Area and Cupertino is my favorite for multiple reasons. I really appreciate how the coaches really try and get to know their members and help each and every person with the goals and the front desk staff is always so kind and helpful with every and any question anyone has. Also this location is by far the cleanest and offers two bathrooms and two showers that are both always stocked and maintained. If you are looking to try your first class, there is a $12 fee which is waived if you end up signing up for one of their three month to month memberships. I initially signed up for their basic 4x/month pass but quickly switched to their unlimited pass when I got hooked! Trust me when I say it only takes one class and if you’re a little nervous, convince a friend to go with you and grab food afterwards because there are so many yummy options around the Cupertino location as well!

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★ 5

OTFCupertino is the best, coach Paula, Brandy, Bobby, Marci,... believe me there are more, and they are awesome. Front desk staff are so friendly and help you in the studio for your workout needs, Shout out to Kylie, Ruby, Jessy, Sarah, Danitza, Sarah, and Tatiana. Keep it up guys. Once you start working out here, it will be your lifestyle....👍👍👍👍👍

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★ 5

I love this gym! The staff is so nice and the workouts are always fun!!!

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★ 5

Orange Theory is a great place to work out!

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★ 5

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★ 5

Love this studio and this workout. Never could I push myself like this for an hour without the coach and the format!

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★ 5

I moved to the area from San Diego and I thought I could not find another study like the one I left. I was wrong! This studio has an amazing atmosphere and great coaches. Love this studio.

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★ 5

i got addicted to OTF over a year ago and switched to the cupertino location when they opened up! OTF is a crazy efficient workout (get your cardio and strength training in in one hour), and the front desk team here is great....responsive and friendly. yes, it's more expensive than a standard gym, but if you're there 4-5 days a week like me, it shakes down to a reasonable price per class. make sure you're aware of the 8 hour class cancellation policies and give one month's notice if you need to quit; people complain about the policies but they're pretty well explained and no different from most other studios.

head coach paula is wonderful, and i try to hit brandy and mike's classes when i can. but you're always guaranteed to get in a good workout, no matter who is teaching.

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★ 5

Variation and efficiency in work outs, energizing coaches

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★ 5

OTF Cupertino has great customer service and their sale reps are friendly, knowledgeable, and courteous. Highly recommend coach: Brandy, Bobby, Paula, and Nick. Plus, they have after workout treat: free orange cuties! :)

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★ 5

Amazing workout and nice staff and trainers, daily workout is very efficient and different everyday, I come here for almost everyday and never get same workout, highly recommend!

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★ 5

Orange Theory Cupertino is fantastic! I have been a member since this location opened about a year ago. The coaches are super helpful and the workouts never disappoint. Any person, no matter their level of fitness, can work out here and have a great time.

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★ 5

I have been part of OTF for 2 yrs. By far Cupertino has been the best studio for me. Brandy, Paula, Bobby are so energetic in their classes and make sure you crush the workout. The front staff is what differentiates this studio from others. Everyone(Tatiana, Kylie, Danitza, Jessica, Bobby, Sarah & Rubi) is awesome and they ALWAYS have a big smile. They know most of the members by name and when they mentioned me by name I was pleasantly surprised. They are always ready to help you out like scheduling or answering any questions. I used to take 3 or at most 4 classes a week before Cupertino. At Cupertino my average is close to 6 classes per week. Love working out at OTFCupertino.

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★ 5

Great workout - great coaches and fun members. Working out is now something that I look forward to. OTF-super variety of exercises and coaches with many awesome personalities. They each have their own coaching and music style but they all care about each individual's workout experience. Yep, 5 stars for the 'Tino team.

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★ 5

Orange theory fitness is a superb workout concept. It makes workout very motivating and energetic. OTF Cupertino has wonderful coaches who makes the workout all the more fun. Highly highly recommend..!’

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★ 5

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★ 5

Awesome place to workout coaches are very inspiring and the workouts rock!!! Well worth the money invested and am in the best shape of my life due to orange theory Cupertino 💪🏼

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★ 5

Such amazing coaches!

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★ 5

Started working out here 2 weeks ago and loved every workout. The coaches are all encouraging and your own pace and level is encouraged.

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★ 5

Joined Orangetheory after my sister raved about her studio in AZ. Was so excited when OTF Cuppertino opened! Great staff, great coaches, great friends and always a great workout!!

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★ 5

Love otf....I always hated working out but after OTF, Cupertino changed my perspective for workout. All the coaches at OTF Tino are superb and full of energy. The classes are so fun and energetic. OTF is addictive.

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★ 5

Best gym ever! So motivating and awesome, the coaches and SA’s are amazing!

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★ 5

I absolutely LOVE OTF! For someone who would dread the gym, OTF makes me feel good after my workouts. Coach Marci and coach brandy are amazing! I love coach brandy’s End of the month Friday classes

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★ 5

Love this place—awesome and inspiring instructors!

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★ 5

I would highly recommend this OTF location. Staff is wonderful and so are the members!!!

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★ 5

I love this OT location and the coaches! Paula, Bobby, Nick, Marci, Mike, and Brandy are always so positive and motivating. The front desk staff is always on top of things and friendly! Customer service at this location is wonderful!

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★ 5

Absolutely amazing place to workout. Everyone at OTF Cupertino is extremely nice, courteous, and most importantly, they’re motivators.

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★ 5

Awesome studio with amazing instructors!

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★ 5

OTF IS MY FIRST TRUE FITNESS LOVE. They do fun things like BINGO FOR LULU! COACH BOBBY IS THE REAL MVP.

Been coming to this location since the grand opening and loving it! Everyone at the studio is so fun, encouraging, and supportive of each other. All the coaches are great and keep everyone motivated. No two workouts are the same and I look forward to each one. This is the first gym that has kept me motivated. SHOUT OUT TO BOBBY, JESS, AND COACH JERMZ!

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★ 5

Best studio ever! Since I started in May of 2018, I have been super excited to come everyday. The coaches and the staff are all amazing, friendly, knowledgeable and genuinely phenomenal people! When you come, you instantly feel apart of a greater team, always encouraging and pushing you to do your best for today. If you're looking to start your fitness journey... it's his is your place you will always find comfort, growth and no judgment. If your are just looking for more push and more challenges...this is also your studio! Don't miss out on checking this place out!

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★ 5

I joined Orange Theory after a friend pointed out the convenient location. I've completed two classes so far, and I love it! I appreciate that these classes offer the knowledge and guidance of a coach (Bobby is great!) but still allow the freedom to work out independently as opposed to the constant scrutiny of a personal trainer. Plus it's great having all the modifications available if necessary.

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★ 5

Love Orange Theory Fitness in Cupertino! Never the same workout twice and challenging every time. Coaches are always positive, helpful and enthusiastic! Been coming regularly for a year now and absolutely LOVE it!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The sessions are very well organized and orchestrated. I like the diversity and the ability to execute at your own pace. The coaches are extremely positive and highly encouraging. Otf rocks.

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★ 5

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★ 5

wonderful place to sweat with a smile !! very motivating and highly energetic classes. unleashes the challenger in you!!

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★ 5

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★ 5

TAtiana at the desk took the initiative on her own to call my home studio and sort out my membership problems. And I asked myself, “why don’t I make Cupertino my home studio?” Mike and Paula are my favorite trainers here! So knowledgeable and technique driven.

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★ 5

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