★ 1

I had a very disappointing experience at this OTF (9/23/25 - 5:30pm PT class). I specifically asked to start on the rowers, the staff confirmed, and I was told “#9.” I sat down and began rowing for a few minutes before the truth came out — the staff had mistakenly logged me for a treadmill instead of a rower.

Mistakes happen, and I understand that. But how they’re handled matters. In this case, the staff chose the easy way out — throwing me not under the bus, but in this case, onto the treadmill. I didn’t argue in front of the class because I didn’t want to cause a scene, but it was embarrassing and humiliating to be the one penalized for an error I did not make. I was already there first on the rowing machine, and the staff thought the best course of action was to shoo me away like I was trespassing. In what world is it acceptable to treat a paying customer like this?

Apparently, the “fair solution” here was to play a round of musical chairs: fitness edition. Everyone scrambles, no one knows what they're doing, someone gets bumped, and big surprise — it’s me. If that’s the new workout routine, at least give me credit for the extra cardio from moving over to the treadmill. I'm so glad I paid OTF a small fortune to get a good workout in, only to be treated like some sort of rowing squatter.

And honestly — what happens next time? Do I need to stand at the front desk and double or maybe even triple check the assignment sheet before class? Or maybe I should just ask the staff to hand over the clipboard so I can do their job for them and personally verify my spot? That’s not exactly the kind of “premium fitness experience” I thought I was paying for.

Situations like this make me question how this gym is run. If something as simple as equipment assignments can’t be handled with fairness and professionalism, what does that say about the bigger picture of customer care?

Overall, this gym is excellent, but this incident has left a bitter taste in my mouth. Why was I singled out to move even though I was there first? Why didn’t the staff tell the other customer that a mistake had been made, and the rower was no longer available? It leaves me questioning whether there was bias or favoritism involved. Then again, I could be wrong and maybe the staff simply lacks training and accountability. Regardless, something about how all of this was handled definitely did not feel right. I really do hope this was a one-off and no other customers get treated like this.

Unless management addresses how staff can be trained to resolve these types of conflicts properly, I cannot recommend this location.

Source: Google

★ 5

Just about every fitness level. Group classes with trained coaches. Work at your own pace or accept the challenges and push yourself. Approximate age range at the Cypress location: between 20 years and 60 years old.

Source: Google

★ 5

Love the workout and community here! Best environment to push myself at my own pace. Will definitely be back!!

Source: Google

★ 5

I Just recently started to attend at this OrangeTheory Location and I ABSOLUTELY love it here. The staff are always so friendly and kind. They take the time to get to know the members and it shows. Avery is such a sweet person. Ray and Ryan are amazing coaches. The bathrooms are always clean and well stocked.

Source: Google

★ 5

Working out at Orangetheory in Cypress is fun. The coaches each bring their own unique coaching style, which adds variety and keeps the classes engaging and fresh.
The sales associates in the front are so friendly and helpful. They always give me a bandaid or hair tie when I need one. They play such great lobby music.
The studio itself has such a nice layout with lots of space and I love that there is lots of parking in front of the building.

Source: Google

★ 5

Love the studio love the Front Desk staff! You can tell the coaches are really passionate about fitness and always happy to answer questions after class

Source: Google

★ 5

I am writing under my son's google account. I am new to Orange Theory, started January 14th this year when I turned 40, recommended by a colleague. I am so glad I did. I love the studio, the energy, and especially the coaches. Totally worth the investment to my health and fitness goal. Everyone is so energized and eager to help. Andrea, Ray, Ryan and Lauren are all amazing. But I want to shout out to Ray. He is such a firecracker, always calling out my name and pushing me to my limit, which I appreciate so much! Ray takes the time to correct my forms on the floor, notice when I challenge myself with a new speed on the tread. He plays great music when you are going "all out" as well. I am in the 8 week challenge so I am excited to see what I "had loss" in term of body fat but no matter the number, working out at OTF has given me my ME time in the early AM and so much more energy. I feel like I can accomplish so much throughout the day since I give it all during my morning workout. I feel great. This is just the beginning, and I know I will continue for a long time, at least 2025, and probably beyond. Thanks Ray.

Source: Google

★ 5

Best gym I've joined. The trainers are so motivating and helpful. I really feel great and see progress. This gym knows what their doing.

Source: Google

★ 5

Orangetheory Cypress is an incredible studio with a supportive and motivating atmosphere. The staff are welcoming, knowledgeable, and genuinely invested in helping you reach your fitness goals. Their high-energy workouts are challenging but scalable, making them great for all fitness levels. I’ve lost 70 pounds with their program, and the combination of strength, endurance, and interval training has kept me engaged and constantly improving. The coaches do a fantastic job of pushing you while ensuring proper form and safety. If you’re looking for a results-driven workout with an encouraging community, this is the place to be!

Source: Google

★ 5

Coach Amber, Ryan and Lauren are some of the greatest motivators and mentors in the game. They specialize in keeping your heart rate up and the work out fun. I have been attending since August ‘24 and really enjoy everything about it.

Source: Google

★ 5

Great workout, energetic staff, nice environment. I always get a full and thorough workout and I am able to run a mile again.

Source: Google

★ 5

I love absolutely everyone here, the coaches and front desk. It’s such a welcoming and comfortable atmosphere that I never felt uncomfortable beginning working out again. 100% recommend coming here if you need the motivation.

Source: Google

★ 5

I highly recommend Orangetheory in Cyprus. The coaches are amazing. Coach Ray, Coach Jene, Coach Andrea, Coach Amber, and Ryan. I can’t speak highly enough of how motivating they are, have a help you get to your fitness goals, and support you and motivate you when you are struggling as well. Well worth the membership.

Source: Google

★ 5

Awesome coaches here! Always have a great workout at this studio. Shout-out to Coach Ray!

Source: Google

★ 5

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★ 5

Orangetheory is where I love to get my run and row on! Visited the one in Cypress and the machines weren’t as new as home and yet still had the most amazing workout!

Source: Google

★ 5

I went to the Orange Theory in Orange initially before coming to Cypress. The classes were good but I already had an account and accidentally gave them a different email when I purchased classes in person so I couldn’t book online. They were rude about fixing it and didn’t know how. I decided to come here instead to run out the pack of classes I bought. The team at Cypress reached out to me about more classes. I told them what was going on and figured I’d just run out the classes since the other location couldn’t fix the account (I thought it was unfixable). They were set on helping me resolve the issue and had actually figured out how to work with IT to fix it in a few hours when I didn’t think that was possible. I’m extremely impressed. It’s not common these days to find a business who genuinely cares about its customers, but the team here does. The work outs and facility are fantastic too, it’s my favorite OT I’ve gone to. If you’re in the area, I highly recommend checking this location out. They’re the best.

Source: Google

★ 1

Unprofessional the time I came in was at 644 pm and they did not let me in I understand there is a 5 min grace period but the employees were so rude

Source: Google

★ 5

I'd like to preface that I had never been a person who worked out nor had I ever been a person who wanted to go to the gym but when my mid-30s came knocking on my door with some baggage I did not ask for, I knew I had to make some life changes.

But I find traditional gyms intimidating and not motivating. I also have always gravitated towards just playing a sport or going to spin classes, pilates, yoga, dance, etc. just to keep my body moving but now I was looking to shed some fat and gain some muscle (possibly even a little micro ab action) and had no idea where to start. I decided to give Orange Theory a try since I had a friend who had been going for years and they offered your first class for free so I had nothing to lose.

This is where my "love at first class" saga begins... I had already signed up for a strength only class because the time slot worked for me. I had no idea what 2G or 3G even meant. The studio was kind enough to give me a call and suggest that for my first class I take a 2G class. When I showed up for my first 2G class, I was a little nervous because I had never done anything like this and to be honest I didn't even know what I was getting myself into. I showed up early and was greeted by Nick who gave me a tour of the gym and a rundown of how the classes and machines worked. He also sincerely asked me what my goals were (nice little personal touch if I say so myself). Since it was my first class, he made note of that so that he as well as coach Jené could keep a little extra eye on me to make sure I was doing alright. Nick even checked on me personally during the class (okayyyyy mr go the extra mile. thank youuuuu). After class, Jené helped me understand all my performance stats and ever since then has been my biggest cheerleader.

As I write this, I've been going to Orange Theory for just a wee over 3 months and people in my life have already taken notice. But what means the most to me, even more than the physical results, is that I never believed that I was capable of doing what I'm doing now but my girl Jené just kept putting those heavier weights in front of me despite my constant side eye (god bless her perseverance and dedication) and now i'm picking up those heavier weights all by myself. I can't thank her enough and I know I couldn't have achieved what I've achieved thus far without her. Micro abs are on their way!!!

One last thing before i sign off. I love this studio because it's all body types and all activity levels and you can make this class as hard as you want it to be and I definitely have days that I can't push myself as much as I do on other days and there is no judgement. And they're not pushing to make a sale either which is another things I don't like about a lot of other gyms and studios.

And one last more thing... I am the girl with a million questions regarding working out and what to eat (certified workout newb over here) and Jené and Nick have always made time for me before and after class. I have never once felt like an inconvenience or that I've asked a dumb question. With all that being said, every single person who works at this location is an absolute gem and I love coming to this studio the most because of that. It's like my Cheers and I come here because I just wanna work out at a place where everybody knows my name.

* Queue outro song *
Sometimes you wanna work out
Where everybody knows your name
And they're always glad you came
You wanna be where you can see (ah-ah)
Our troubles are all the same (ah-ah)
You wanna work out where everybody knows your name

Source: Google

★ 1

6/19/2024 5:30 PM CLASS : Very dissatisfied with the customer service I received from this OTF location in Cypress , The attitude from the Receptionist(s) Sydney and her colleague in the front desk is beyond unprofessional and unnecessary. I'm Literally just here to get a work out in no need for the attitude ladies . Thumbs up to the trainer though he was so nice and helpful I had a great work out coach .

Source: Google

★ 5

The front desk staff is amazing especially Nick! The coaches are all great,motivating and play awesome music. It's a great atmosphere

Source: Google

★ 5

I had never heard of OF and how it was diff from other gyms. After my first trial class, I was definitely hooked! Coach Jenee was not only great, she was empowering! The front staff member who showed me the ropes was so knowledgeable and friendly as well. If you are unsure about OF, I highly recommend you trying out the free trial class and see how great of a workout it is!

Source: Google

★ 5

Nick, Trent, Jene, Charisma are all individuals that display wonderful energy. I absolutely love walking into OTF and having them greet me. They genuinely care and help give me that Extra jolt of energy for an intense OTF workout session. Cypress OTF really do have the Best Coaches and staff! Cypress OTF!!🙌🏻🫶💪🏾!!

Source: Google

★ 5

OTF Cypress is such a great studio! It’s always nice walking in to friendly faces. The staff is so helpful & they are so welcoming. & a special shout out to Coach Jene! I literally take 90% of my classes with her & her positivity & encouragement always hypes the whole class up! I always look forward to my workouts because it’s an overall great experience every time. 10/10 recommend!! 🤗

Source: Google

★ 5

I absolutely love this Orange Theory Fitness facility! Jene is hands down my favorite coach; her energy keeps me engaged throughout the entire workout, and her music selection is always on point. Nick and Sidney are incredibly friendly and helpful, making the overall experience even better. I highly recommend this place to anyone looking for a fun and effective workout!

Source: Google

★ 5

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★ 5

Going strong for 2+ years now. Coaches are great. Coaches come and go but so far all of the coaches have been great. This studio has the best layout, most parking, and is ideally located. Jene is the head coach and she will help you with your goals. Front desk folks are super friendly to chat with

Source: Google

★ 5

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★ 5

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★ 5

Great place!

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★ 5

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★ 1

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★ 5

As a physical therapist, I appreciate the energy it takes to motivate a room full of people, Eric and Aly do this with a smile every class I have ever taken. All the staff have been professional and welcoming from my first day forward. As a business owner I appreciate when I see young adults doing their job with pride. Thank you OTF Cypress.

Source: Google

★ 5

Tried OTF it was great I was nervous but the staff made a workout that fit my needs. Staff was amazing

Source: Google

★ 5

I love going to workout here with my family!! Staff and other members are always super friendly :)

Source: Google

★ 5

Best coaches!!!

Source: Google

★ 5

Love the size and cleanliness of this studio. Friendly staff and great coaches, especially Aly and Eric!

Source: Google

★ 5

I recently visited Orange
Theory Cypress for the first time and I loved it! Everyone was so nice & helpful, the employees and the other people working out! Coach Aly was fantastic! I was very confused about the workout at first because I have never tried group fitness before, but she helped me understand exactly what I needed to do and where I needed to go. I absolutely recommend taking her for your first class!

Source: Google

★ 5

Love the different workouts every time! Coach Eric is the best and gives just enough coaching and encouragement to know you’ll have a successful workout. Equipment is clean and in good condition.

Source: Google

★ 5

I love this location! The coaches are all really great and have the best playlists 🧡

Source: Google

★ 5

Such great staff, music, and workout here. Can always count on the studio being clean and love how big Cypress is compared to others. Lots of parking as well!!

Source: Google

★ 5

I love OTF Cypress!! Front desk is always so friendly + welcoming everytime I come in and coaches (I take from Aly and Eric) are always there to motivate me no matter what time of day. Such a great, supportive, and clean atmosphere. Highly recommend :)

Source: Google

★ 5

I have been a member of Orange Theory since 2017, being around a lot of different staff, coaches and studios. Cypress, aka CypCity, has always had the best coaches, staff and clientele. You are greeted immediately by friendly faces at the front desk. The coaches are also extremely friendly with great playlists the best and they are very good at explaining the workout. The studio is massive in comparison to many others and is always clean!

Source: Google

★ 5

I LOVE Orange Theory I’m Cypress CA! and I especially enjoy taking classes with Crystal. All of the instructors I’ve had over the past few months have been great, but I can always count on getting the extra push I need to get through when Crystal is coaching. 10/10 would recommend this location.

Source: Google

★ 5

I joined OTF about a month ago and can see/feel the positive change these workouts have made on my body. If you're someone who likes structured workouts variations on cardio/strength training programs, instructional coaching, and accountability in a judgement-free zone, I recommend trying out OTF!

Source: Google

★ 5

Source: Google

★ 5

I started at OTF Cypress in Sept 2021 and I am hooked! I have belonged to many different types of gyms over the years but I am loving this place and I don’t even like to run! The studio is always clean (and the bathroom stocked) & has plenty of room especially compared to some of the other OTF studios. The front desk staff (i usually see Molly & Brady) and the manager, Jessica are always friendly and helpful. All the coaches (I usually take classes with Crystal, Aly, & Dezarae) are always great. They are motivating & play good music that keeps me going. I like that all the coaches & staff try to get to know u by name and try to get to know u a little bit. As an added bonus, I’ve made a group of good friends here so we can hang out outside the studio too! I love starting my day at OTF Cypress.

Source: Google

★ 5

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★ 5

Extremely fun and knowledgeable coaches.

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★ 5

Deazare is an awesome energetic instructor and coach ! Love her classes and I recommend this studio 👍

Source: Google

★ 5

LOVE LOVE LOVE!!! Favorite gym hands down! All of the coaches are great and the staff is so welcoming!

Source: Google

★ 5

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★ 5

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★ 5

I freaking LOVE this place! All the coaches are really nice and friendly. I heard about it by a youtuber (Will Tennyson). They truly make you feel welcomed. I love the fact that the staff remember your name when you're checking in. All fitness studios and learn something from orangetheory. I use to feel like working out was a chore, but now I feel like it's a hobby. If you're thinking about signing up, just do it. I PROMISE you that you won't regret it!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I've been to 5 classes so far. Loved every class. I've had Amanda as a trainer most of the time. Don't be intimidated by the classes. The staff is very welcoming and willing to help.

Don't keep putting it off. Just go and enjoy your sore muscles.

Source: Google