★ 5

clean gym, Friendly staff, great classes

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★ 5

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★ 5

I’ve been part of the OrangeTheory family for about 2 years. As we are moving from Foster city, I want to take a moment to express my gratitude. OrangeTheory has truly helped me achieve my fitness goals, and I’m so thankful for the journey.

A big thank you to the amazing administrative team – especially Anthony – for always being so welcoming and supportive. And to my incredible coaches – Jazz, Michael, and Tommy – thank you for pushing me, motivating me, and helping me become stronger and more confident with every class.

Source: Google

★ 1

I have cancelled my membership due to personal reasons and continued getting charged months later. Extremely difficult to contact/call this studio. Anyone who cancels- it is a process… and make sure you check your bank statements. Workouts were good- a lot of treadmill, which I personally wasn’t a fan of. Staff were great. Workout times were not ideal for my situation.

Source: Google

★ 5

I've had an amazing experience at OTF FC! The staff is incredibly warm and supportive, making every visit enjoyable. Anthony, in particular, stands out as one of the best club managers I've encountered—he's always gone above and beyond to help me stay on track and achieve my goals. Highly recommend this location!

Source: Google

★ 5

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★ 1

Front desk of this otf location is the worst. I was few minutes late due to malfunction of traffic light and they won't let me into class even after I explained my whole ordeal. I am amazed at their lack of empathy. I won't be stepping foot into this location in future. Such thieves of time and money. Redwood Shores is a better location anyway.

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★ 1

Don't bother with your time and money. This location is poor with smelly facilities and rude font desk staff.

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★ 2

The speakers are quite loud, making it difficult to avoid the noise. I've requested the coaches to lower the volume, but it hasn't been addressed. This is especially challenging for me, as I am sensitive to noise. Would it be possible to consider adjusting the volume level to make the gym a more comfortable space for everyone?

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★ 5

Great community, Fun workouts, best combo!

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★ 5

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★ 5

The coaches and staff here are amazing! What I love about the coaches is that they provide feedback during class to help me improve my strength and performance. I highly recommend working out in a class at OTF rather than solo.

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★ 5

Most Antonio Ochoa. Yes I am his mom but it’s not just because of that. I LOVE his motivation and care/concern for others health and well being. Thank you Tony!

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★ 5

I’ve been going 2-3 times a week for about 3 months now. I feel fantastic — the best I’ve felt since college. My mood and energy levels are so much better. The membership pays for itself.

Coaches are friendly, know your name, and some of them even have good taste in music (particularly Coach Toni).

Source: Google

★ 5

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★ 5

Great place to workout if you only have 50 min!

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★ 5

Great coaches and staff. Great experience and good vibes.

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★ 5

Toni was very attentive to my need for a low impact approach.

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★ 5

I love Orange Theory because I can scale the workout up or down depending on how I'm physically/mentally feeling. Also, I love the coaches and community.

Source: Google

★ 5

This is a long overdue review for OTF Foster City! A tad bit long so read at your own leisure.

First off, I’ve always wondered about OTF (see them all over the bay area) but never really liked (or tried) any workout classes in general since I'm quite the introvert. When I go to the gym, I’m not there to socialize, I just want a good workout. Plus I’ve peeked inside OTF before and I wasn’t so sure about how dim and orangy the classrooms looked 😂.

After gaining "COVID +19" pounds and failing miserably on my own to regain my health, I decided to give OTF Foster City a try. Free introductory class, why not?

When I arrived, I was greeted by Rachel (the mgmr) who gave me the spiel on the philosophy and approach of OTF. I was immediately impressed by how patient and knowledgeable she was in answering all my questions. Why is the room orange? Do we actually use all three areas (treadmill, rower, weights)? How do you squeeze in so much in 1 hour? Is this like a competition where you try to beat other classmates? How much interaction is there between the members during class? 🤔🤔😂

Soon it was class time, my mind was racing and feeling anxious about what the experience was going to be like. Fast forward 1 hour later, my shirt is drenched in sweat (not a great visual, I know😄). All I can say is “Wow, that was a good workout!” but I wasn’t sure if I heard/followed all the instructions correctly 😅. In my mind, I was amazed how Coach Vic was able to coach 3 groups of people in different areas all at the same time! And each group even gets new instructions every couple of minutes with her counting down the time and cheering everyone on. (I told Coach Vic that I get a workout just thinking about how to run a class like what she did!)

After the trial class I shared with Rachel that the class was amazing and I did get a good workout,. But I also thought it was fast paced and a bit hectic. She then explained it’s a 3G class (3 groups) which she then offered a 2G class for me to try again. As it turns out, there are actually a couple different class types that we can pick from, some even have special focus areas. I still wasn’t sure if I was going to get the hang of the class but why not. In my mind, I thought I did get a good workout and because the class was kinda dim, the introvert in me didn’t mind 😄 I also noticed socialization was minimal since the other members were too busy pushing themselves to get the best workout as well.

The 2G class experience was equally just as amazing😆! I had an excellent workout and this time I knew what to expect and started to notice my heart rate and the colored zone I was in during the workout. Fast forward again to 2 months later, I’m happy to share that I'm half way toward my goal of ridding my “Covid +19” 😁. I now look forward to my weekly OTF classes, uses the OT Beat Burn monitor to make sure I’m pushing myself hard enough and got to know many more awesome coaches at OTF Foster City (👋Coach Ashley, Jazz, Toni).

If you are curious and still debating whether you should give OTF a try, I say go for it!

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

I love otf
Been to many branches for over half a decade. This is the worst branch, they are sticklers as if they’re running a school, rude and extremely unprofessional. feels very different from ANY other branch I’ve been to. They’ve jammed the treadmills and rowing machines together to maximize profit. No AC! front desk people are arrogant and act like they’re doing you a favor by letting you in. Absolutely no place to stand as you wait to go into class. It’s your time and your money paid to workout - where is the customer satisfaction? They’ve got the basics very wrong. I’m not bringing my business to this branch ever again. Go to the one in redwood shores or San Mateo, they’re miles better giving you a reason to go back! Friendly and accommodative staff across the bay except in this hole!

Source: Google

★ 5

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★ 5

Changed from 4 to 5 star. Staff is great - charged my tracker before class for me. Jas is excellent, she really takes care to point out how you can adjust excercises to get the most out of your workout.

Source: Google

★ 5

This is a great place for workout. The staff and coaches are very professional and kind. They are trying to create a nice community. My quality of life has been improved a lot with the help and support from the staff and coaches at OTF Foster City. I truly appreciate their efforts and also highly recommend this place!

Source: Google

★ 5

I’ll sing the praises of Orangetheory Fitness all day. The works are top notch, both the staff and coaches are fantastic! Absolutely recommend! 👍

Source: Google

★ 5

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★ 1

My recent experience at Orange Theory Fitness was incredibly disappointing. Despite being only 5 minutes late for my scheduled class, I was denied entry. The lack of flexibility and understanding from the staff left a sour taste in my mouth. It's disheartening that such a small delay resulted in a missed opportunity to engage in the fitness class I had been looking forward to. I would caution others to seek out fitness establishments that prioritize customer satisfaction and are more accommodating to minor delays.

Source: Google

★ 1

My experience at orange-theory was highly disappointing. Despite being just 5 minutes late, I was denied entry to the class. The instructors displayed a lack of understanding and refused to offer any alternative or accommodation. Their inflexible approach left me frustrated and feeling undervalued as a customer. I would not recommend this fitness class to anyone seeking a more understanding and customer-centric experience.

Source: Google

★ 5

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★ 5

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★ 5

Can’t say enough good things about this studio, and the coaches here. They find a way to deliver a great workout and keep you motivated. I also enjoy the friendly competitions and specialty workouts they offer. The other staff here are also super friendly and get to know people by name. Highly recommend. It is pricey (but standard in my opinion for a studio workout) and check if your employer offers a discount! Please also note they are very thorough and want to prevent injury and misuse of machines so plan to arrive VERY early for your first class so you can get the most out of the workout!!

Review update 6mo later: still 5 starts, great staff and coaches.

Source: Google

★ 5

Very welcoming staff from the front desk to the coaching team. Classes are energizing and a well-rounded workout. Coaches do a nice job of making minor adjustments throughout class to ensure participants maintain good form. Recommend this location.

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★ 5

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★ 1

To craving unorganized.

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★ 5

Great coaches and great staff.

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★ 5

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★ 5

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★ 5

The best fitness studio and classes ever. It is extremely exciting but at the same time keeping it very professional 60 mins workout. Coaches are there to push you, motivate you also your team mates around. Everybody are warm welcoming and always ready to help. Best decision i have ever made to join OTF family.

Source: Google

★ 5

Orange theory is a place I look forward to going. Classes are so much fun. Everyday it’s something different and you get to work out your whole body. From the staff to the music to the workout. There is nothing negative about this place. I encourage all my friends to try it.

Source: Google

★ 5

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★ 5

I've been a member for 5 years. Love the location and the staff is always so friendly. Studio has room, but the lobby is a bit small.

Source: Google

★ 1

Just moved to foster city and wife and i signed up for our first class. We scheduled babysitter for our baby in the morning, and got there 20 mins early. Apparently that was not early enough time to go through all the paperwork and "learn their equipment" (treadmill and rowing machine...). They tried to reschedule us but after such a waste of time I have no more interest in this place. I looked at the form briefly and they ask about your employer and many other things. Zero respect for your time.

Source: Google

★ 5

I love everything about OTF! The variety and challenge in every workout, the staff @ FC are always super helpful and polite, the coaches are amazing, energetic, encouraging and the music is awesome! OTF has helped me not only reach my weightloss goal, but gain muscle and strength that I never even thought I could achieve! More importantly, it's helped me mentally and has taught me discipline and accountability related to my healthy habits and routine. I am super grateful and thankful : ) Keep up the great work everyone!!!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

What a workout each time. The staff and coaches are warm, friendly and fun. You feel the burn during the workout but the hour flies by, and afterwards you feel great. OT is a perfect way to stay in shape, all you have do is show up and follow directions. Great job Team OT.

Source: Google

★ 1

I arrived early to class so that I could get a spot on the outside- I’m nursing an old injury and don’t like to cause attention. I was then moved to a different spot later because someone arrived after me and it was her “usual spot.” I found it extremely rude.

Did I mention they don’t have AC??

Source: Google

★ 5

The workouts are great; the staff is friendly and knowledgeable. The gym equipment is clean and works well. I really enjoy working out here

Source: Google

★ 5

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★ 5

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★ 5

I was really nervous my 1st day there…but right when U walked in the staff was welcoming me with positivity/enthusiasm and smiles. Coach Jazmine was awesome and took time during the workout to check on me and give me advice on technique. I worked out at my own pace and never felt like I was judged. The monitor you wear is very cool…it tells you your progress throughout the workout as well as your heart rate and calories burned. You can set goals for yourself and see immediately when you’ve achieved them. You leave there feeling accomplished.

Source: Google

★ 5

Amazing experience for my first workout here with amazing employees who were so helpful!

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★ 5

Great workout, great music!! The coaches are awesome! They are motivating and encouraging!

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★ 5

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★ 4

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★ 5

I’m happy to took the decision take the classes! They have awesome COACHES!!!!! They help to motivate you💪😀 🎉

Source: Google

★ 4

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★ 1

Worst customer service, reception team, and on site Manager. If your looking for a good experience the foster city location is not the one. First time going to the foster city location and I will definitely not be going back.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love this gym! Coaches are amazing and workouts are intense! Totally worth every penny! 🙌

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★ 5

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★ 5

Coaching, equipment and circuit training are exceptional!

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★ 5

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★ 5

Really friendly, attentive and encouraging staff. The rotations were easy to navigate and fun to do. I loved the group dynamic workout, it really does make a difference in performance.

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★ 5

Great coaches, competent staff and a clean facility.

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★ 5

When I started 6 months ago I didn’t know much about working out and did not have any stamina and was about 30 lbs over weight. Thanks to the continuous support and encouragement of the wonderful coaches at Foster City OTF I lost weigjt and am stronger to carry my heavy groceries easily and improved my confidence to go on long hikes which I love. If you are nervous about joining a gym like I was, do not hesitate anymore this is the place you want to be. You will get all the encouragement and support. Good luck

Source: Google

★ 5

I love going to orangetheory for my workout, the class is very fun and I learn a lot of different floor exercise each time. And I love burning many calories in an hour. After going to orangetheory my body feel more tone n relax. I highly recommend this workout technique to anyone love exercise and get bored going to the gym.

Source: Google

★ 5

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★ 5

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★ 5

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★ 3

I love group workouts, but you spend almost half of your time in treadmill. I think if they add more variety of workouts and maybe have a larger studio would be better. It’s too small and they don’t have towel service, although it’s expensive!

Source: Google

★ 5

Love this workout! It's intimidating at first but really you can go at your own pace. Seeing all the screens helps me push myself and really gives me a great workout!

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★ 5

The coaches here are amazing. I really like Heidi and Rocky's classes.

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★ 5

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★ 5

Sometimes a structured group environment is best for what you are trying to achieve. I really enjoy the fast-paced, full-body workouts. Each day is something different and so you never get stuck doing the same workout over and over. I've noticed a big increase in my fitness capability since I started. Highly recommended!

Source: Google

★ 5

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★ 5

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★ 5

The way people can work out is awesome! I liked it from the very first time I got in the gym!The amount of time needed is also ideal for me!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Worst experience ever had. Scheduled for a class free trial online, then a person called me asking for credit card info., (what kind of free trial is that?)and being told without providing the credit card info. class spot couldn’t be reserved, I denied the request because I’m not sure who’s asking for my credit card info. The next day, I showed up at their front desk and the same person who made the phone call asked me to provide foster city address in order to be eligible for the trial! This male front desk employee is extremely unfriendly, called me “Mr.” twice and in favor of saying “NO” to the potential customer. After spending 10 minutes filling the form, and hear him saying several unreasonable requirements (for example, “ again, you have to live in foster city, in order to get a trial class in foster city, you said you live in San Mateo, so you can not be here...blah blah....”), then he asked me to reschedule the class as he spent to much time explained his point! How absurd, customer can’t choose where they want to take the class. Be careful, we have an unprofessional front desk here at foster city branch, keeps requesting his customers, provides no help, depending on his mood, sometimes even tries to make it difficult for you to join the fitnesses club.

Later on, I dropped by San Mateo branch, the front desk employees explained everything to me and they were super friendly and helpful, I took the trial class directly (Danielle is a very good coach), so I signed up for the membership. Anyway, Orangetheory is a nice place for me to burn extra calories.

Source: Google

★ 5

Best workout ever. I have always struggled with being consistent when I go to the gym, I would attend for a few months and then stop going. Not with OTF. I actually crave my time at the gym and view it as a success when I leave knowing that I did my best. Thank you OTF.

Source: Google

★ 5

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★ 5

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★ 5

Love it! For years, I would sporadically try some fitness activity and could not stay motivated to continue. After joining Orange, its been 9 months going and I look forward to every session. It has so improved my energy levels, and it helps there is a studio conveniently located in my town. I've lost count how many people I've told about Orange. People ask what I like about it, and I think a lot of things about the Orange concept add up - the guided group format, the energy of coaches, flexible timing, flexible location, the 'orange zone' concept, body sensor and real-time stats, the app, the 'competitive' factor, the music selections, the activity variations...it all adds up.

Source: Google

★ 4

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★ 5

I have been a member of Orange Theory for a little over a year. I love this place! I am still getting a challenging workout and it never gets boring. What I love about OTF, is that it’s a workout for all fitness levels. You really work at your own level and as you keep coming you build strength you just keep getting stronger, whether it’s adding more weights, adding speed to the treadmill, increasing wattage to your rows. The staff and trainers are friendly and very knowledgeable. I can’t see myself at any other gym!

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★ 5

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★ 5

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★ 5

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★ 5

Good intense session. Neat facility. Easy to accommodate during lunch time.

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★ 5

Great staff, Awesome trainers, love the facility, clean and neat. Highly recommend. Not like any other Gym you went to.

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★ 5

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★ 5

I love that my workouts are pre-determined and that the coaches motivate me to do my best. Seeing those splat points and calories on the board make me work harder. It’s a well balanced work out that changes every day!

Source: Google

★ 5

The coaches are helpful and motivating, and the front desk staff is amazing, as well. I always get a great workout, here.

Definitely recommend giving OTF Foster City a shot!

The contract you sign has all the details about cancelations and freezing your account, so be sure to read it and ask questions before committing.

Source: Google

★ 5

I started disliking working out in a gym because I was bored of the routine and usually end up counting the minutes till I get done. I love Orangetheory because it keeps me on my toes and I don't have to plan anything out which gives my brain a break. It's also one of the toughest fitness classes I have ever done.

Source: Google

★ 5

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★ 5

I like that all workouts are different, always have a variety and coaches are always motivating, correcting or helping us.I was never a run person, but now I am teaching myself to enjoy.

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★ 5

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★ 5

Good coaches, lots of variety and there's attention to form.

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★ 5

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★ 5

Very good gym, very friendly staff and always clean.

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★ 5

The trainers here are friendly and supportive. Front desk is always nice and easily approachable. I wish that there was an OTF closer to me now that I've moved to Pacifica. Definitely let me know if you guys open up a location near me!

Source: Google

★ 5

I love love love love Orangetheory. I love the coaches and I love the feeling of accomplishment when I'm done with the workout. The workouts are challenging but still doable because you can adjust it to your own fitness level.

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★ 5

Alex has good music, great warmups and intense workouts once transition to the workouts. He explains all the exercsies very well and comes up with good alternative workouts

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★ 5

The coaches are great motivators. It's varied enough that I'm not bored and look forward to attending my scheduled sessions. And I'm in much better shape than when I started. Last week between sessions I ran 4 miles on my own, and I've never been able to do that before. I credit Orange Theory .

Source: Google

★ 5

great place to workout

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★ 5

As a visitor to the area from out of state and an avid OTF participant, I was impressed with the positive energy and service provided by all the staff. They went out of their way to make me feel welcomed and accommodated me with a rental heartrate sensor. The trainer was also very prepared and motivating, I really got in a great workout

Source: Google

★ 5

Lots of variety in the workouts which I was pleasantly surprised about. Mainly, my experiences so far with the majority of the coaches at this location has been really positive. I've had negative experiences at another OTF location. Foster City coaches are encouraging but don't single anyone out in a negative or shaming way, and make me work harder without using those tactics which I really like. I always feel that they are enjoying the sessions too!

Source: Google

★ 5

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★ 5

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★ 5

I love how OTF workouts keep you constantly moving. I’ve never done the same workout twice. The coaches always push me to reach a little further to meet my goals. I leave every class feeling accomplished.

Source: Google

★ 5

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★ 5

I joined OTF 3 months ago and have enjoyed the experience since day 1. I was doing the same boring gym workout for the last twenty years and not happy with the way I looked. I was looking for something new and exciting and was lucky to find OTF. I love the variety of workout and music. Also, I was never mindful of my target heart rate until now. OTF makes it easy for me to monitor and track my heart rate and overall workout results. Staff and Coaches are all super friendly and helpful. My favorites are Heidi, Raquel, and Camilo. They gym is always super clean, well ventilated and all the equipment is in perfect working condition. As a result, I am in the best shape of my life thanks to OTF. OTF is well worth every penny!

Source: Google

★ 1

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★ 5

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★ 1

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★ 1

Foster city orange theiry fitness team is very rude and not responsive after paying the fees. they have lot of hidden fees and conditions that they wont showup while signing up.While signing up they say we can freeze for any number of months for freezing they will ask for additional fee and only can freeze upto 2 months. You will be paying 15- 20 $ without using any service. that too you need to go to store to sign a different conditions for freezing. This is a digital world asking us to come to a store to sign it is very strange.

They charge and When we speak with them they say you can freeze account. I frozed and when I asked to cancel the service they said like you need to pay extra month fee. I already paid and didn't use this service.They are saying that wont go into notice period. Britney is the front desk person. She just hung up on me while speaking. I dont know what to call that - Is that arrogance or good custoner service.

Hidden fees - They wont keep their word. No exit plan You need to loose atleast couple of months pay to exit OTF foster city.

I like OTF workout but these rules and their arrogance is the worst.

Source: Google

★ 5

I'm so excited that this location opened! I'd been working out at the San Mateo location for almost a year, but Foster City is a more convenient location for me. I love the layout of the workout space: there's plenty of room between the towers and treadmills so that you can do weight room/floor exercises right in front of your tower if you have a circuit type routine. They weight room space is also really nice--everyone has adequate mirror space to check form. So far I've taken classes with Rocklin, Blake, Heidi, and Kelly and they've all been super motivational coaches. The front desk staff are helpful and friendly. I've loved to meet other new members, too--members are very supportive of each other at this location!

Source: Google

★ 5

Source: Google