★ 5

Source: Google

★ 1

**Extremely Disappointed -- Unfair Policies and Poor Customer Service**

I rarely leave negative reviews and always try to support local businesses. However, this company has left me no choice. Their policies, fine print, and customer service are simply unfair to the consumer.

Even if you read the contract thoroughly, the front desk staff will contradict what's written -- and the company refuses to take accountability for their misinformation.

Over the summer, I was traveling frequently, and the rowing machine aggravated my back. Typically, members are allowed to substitute the bike for the treadmill or rower without issue. I've spoken to several people who say they exclusively use the bike and have never had a problem. But on 8/28, I was told I'd need a doctor's note to continue using the bike beyond two weeks. I know my body and my limitations -- I'm not going to pay for a doctor's visit just to be excused from PE like a kindergartner. Especially when that visit costs more than my monthly membership.

I asked to cancel immediately. They told me I had just been charged and couldn't be refunded, but I could continue using the facility for the remainder of the month -- and that would be considered my final payment.

Then on 9/22, I was charged again. Despite multiple attempts to resolve the issue, they refused to credit me for the extra month. Now I'm stuck paying for a class I can't use.

As a business owner myself, I'm appalled by this level of customer service. Policies should protect the customer, not punish them. I strongly urge others to think twice before supporting businesses that treat consumers unfairly and refuse to take responsibility for their own miscommunication.

Source: Google

★ 5

I've been here for over two years and never get bored. The music is great, the coaches are stellar, and the atmosphere is welcoming.

Source: Google

★ 5

Orangetheory Fitness Glendora is hands down the best! From the moment you walk in, the front desk staff is incredibly friendly and welcoming, making you feel right at home. The coaches—Sarah, Cara, Natalie, and Jaeger—are absolutely second to none. They bring so much energy, motivation, and expertise to every class, pushing you to be your best while keeping the workouts fun and engaging.

I love coming to this gym because it’s not just a workout; it’s a community. The atmosphere is supportive, and the encouragement from both the staff and fellow members makes all the difference. Whether you're a beginner or a seasoned fitness enthusiast, Orangetheory Glendora will challenge you and help you reach your goals.

If you’re thinking about trying it out, I highly recommend it. You will love it as much as I do! 💪🔥

Source: Google

★ 5

Great community, coaches, and treadmills!

Source: Google

★ 5

A great workout with wonderful, motivating coaches.

Source: Google

★ 5

I absolutely love OrangeTheory Glendora! The coaches are amazing, and the workouts are always challenging and fun. The mix of treadmill, rower, and free weights keeps things exciting. Plus, the music is always on point and helps keep me motivated. The supportive environment makes every workout enjoyable. I feel stronger and healthier at the young age of 46. I've finally found a gym that works for me, and I look forward to every session!

Source: Google

★ 5

I started coming to Orangetheory two years ago after my wife had asked me for the millionth time; I had not really ever worked out before and wasn’t excited to start. After coming here VERY often over the past couple of years with her, my mother-in-law, and aunt, I’m very glad I made the choice to start coming!! The staff here are incredibly attentive and personable (special shoutouts to Jaeger, Sarah, and Vanessa!!) and make coming here to work out a joy. The community is also very welcoming and warm.

Source: Google

★ 5

I have been coming to Orange Theory for one year and this place changed my life. I have gained muscle and strength when I’ve never had that before in my life. I learned to love running, which I also never did in my life. At Orange Theory, every day is a different experience and there’s always new exercises. The coaches and staff are all amazing and are all very helpful and so nice. I highly recommend coming here!

Source: Google

★ 5

We love OTF Glendora! The coaches and staff really care about your progress and well-being. We love the sense of community. My husband, mom, very close friend, and I are there all the time!

Special shout out to Jaeger, Sarah, and Vanessa! We love you guys!! 💖

Source: Google

★ 5

Source: Google

★ 5

I absolutely love my gym! The staff are super friendly and give clear visual instructions for all the floor exercises, which is really helpful. The big monitors display the workout using GIFs which is perfect for beginners. I appreciate the small group sizes, which means I never have to fight for a spot, and it’s great that there are no startup fees. With so many class times available, it’s easy to book a session that fits my schedule. What's great is you can schedule weeks in advance. Plus, the music always gets me pumped, and the facility is really clean. Oh, and there’s plenty of parking at the shopping center, which is a big plus!

Source: Google

★ 5

Source: Google

★ 5

When I started my Orange Theory Fitness 🍊journey earlier this year in January I hadn’t worked out consistently since 2016 before I got pregnant and had 2 kids. This has been the one thing that helped me get back on track - the accountability, awesome coaches, a different workout every day, heart rate monitor to track my effort and progress, and the community of friendly, encouraging people has been amazing.

Source: Google

★ 5

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★ 5

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★ 5

Made me feel really welcome and comfortable when I went in for my trial class

Source: Google

★ 5

Kara and Mark are the BEST coaches!!!

Source: Google

★ 5

Fun friendly atmosphere to start your fitness journey!

Source: Google

★ 5

Source: Google

★ 5

It’s been two years, since I started this journey. I love the atmosphere, workout, challenges and feeling of accomplishment when I’m done.

Source: Google

★ 5

Staff is very welcoming. Coach is encouraging and helpful. The workout is very intense. Just what we needed.

Source: Google

★ 5

Source: Google

★ 5

Great workout, didn't think I was gonna be able to do the whole hour, but surprisingly I did.

Source: Google

★ 5

Love working out here. Such a happy place to be

Source: Google

★ 5

Staff and program and great Value is offered !!!

Source: Google

★ 5

I love the workouts and each coach has their own style, all kick butt and make you work.

Source: Google

★ 5

Source: Google

★ 5

Best overall workout

Source: Google

★ 5

I've been doing fitness throughout my life and been to a couple different gyms couple different class sessions through different workout exercises and never really break a real sweat. The very first class I was beading with sweat 😅
Needless to say this is an excellent gym with top of the line fitness that's actually efficient and effective.

Source: Google

★ 5

The coaches are fantastic; very professional and supportive of all attendees. I love the welcoming feeling I get every time I walk through the doors. The OTF community feels like family.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Good location, coach was awesome, and new treads and rowers are a plus!

Source: Google

★ 5

Besides great coaches and workouts, the staff is always welcoming and friendly!

Source: Google

★ 1

Lame gimmicky HIIT workouts.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

Great staff, great experience

Source: Google

★ 5

Source: Google

★ 4

Machines are newer than my home club and Coach Mark was great! Thanks for being so attentive to form and the motivation to push. I'm excited to come here more often.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great trainers and well maintained facility. I’ve been a member for over a year and have 0 complaints. The staff is helpful, friendly, and competent, even at 6 am!

Source: Google

★ 5

You move at all times. You can visually see your results and your own efforts during the workout. Great motivational coaches and music. Clean and tidy facility. Great environment to get a great workout.

Source: Google

★ 5

Great, motivating teachers. Clean. Great workout each time. The heart rate monitors are a big help too.

Source: Google

★ 5

Source: Google

★ 5

I love that OTF Glendora has 5am classes. I appreciate the availability of their classes, and the coaches are great! The environment is always welcoming. I have already recommended to other colleagues and close friends to join. You can't go wrong with investing in yourself #HealthisWealth

Source: Google

★ 5

Before class started the trainer Alex was very thorough and explained the flow of the class, what to expect. Class was moving at a good pace. From cardio to strength. You can choose to start at the treadmill or rower. Alex knew it was my first time there and he made sure to correct my form when needed. Overall, it was a great workout! I pushed myself a lot more being in class. Great music kept me going also! Front desk was very friendly and made me feel comfortable and even tried to get to know me. It's very rare nowadays to find exceptional service, so thank you ladies!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Everyone (front desk gals and instructors) is extremely friendly and helpful. The space is very clean with all equipment operational. Wiping down all equipment is expected with disinfecting wipes readily available. I like that it is a guided workout with stations. Mark is generally the instructor when I go; he is very knowledgeable and encouraging without being overbearing. All in all I’m very happy so far.

Source: Google

★ 5

I love the frictionless use of technology. It means I can just focus on working out and the monitors, TVs and app all gather my results for me. Passively or I’m the moment I can see where I’m at and again, just focus on the exercises. I’m hooked and already recommended my friend to join.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Amazing. Staff was super friendly. Coach Tina was inspiring. Made the class so fun!

Source: Google

★ 5

Source: Google

★ 5

Amazing coaches and staff. Always walk out the door feeling amazing. Super clean and they have done a great job trying to accommodate members with all the protocols during Covid.

Source: Google

★ 5

Professionalism of staff at desk and coaches is outstanding! Motivation from coaches, ease of modifying any exercise to meet the needs of clients, and tons of differentiated workouts. Anyone can do this because the coaches and staff are there 100% of the way to encourage and help you achieve your health goals.

Source: Google

★ 5

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 3

I love this place and honestly this orange theory has some of the best and most motivating coaches I've ever worked with, but they are so lax about the city & county covid requirements that it makes me really uncomfortable. I know I could push myself harder if I felt safer. The coaches are always wearing masks, the front desk staff are half & half, and like half the participants just wear their masks around their chins or take them off entirely during the workout and no one tells them to fix it. It would be fine if proof of vaccination was required like it is at my home studio, but it's not, and honestly with Glendora having so many anti-vaxxers, I feel extremely put at risk working out here and it's very disappointing to see the staff do nothing about it. I still go because I'm vaccinated and I really care about getting in shape, but I don't feel awesome about it given the circumstances. I have three types of asthma and am super out of shape - if I can wear a mask while working out, all these skinny ladies can too.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I was trying to find a place to get motivated again and go back to being fit. I couldn’t find the motivation in me after letting myself go, but 22lbs later I had to get back to it! I let school, work, life get in the way of being healthy. This is coming from a personal trainer myself back in the past. I was so happy to find that drive and motivation again, I LOVE it here and it’s only been 3 days. The first day I knew it! It’s clean, motivating, the atmosphere is great, staff is very helpful. Good presentation and well organized.

UPDATE: after having a baby and Covid. I gained so much!! Let’s just say 50lbs. But so happy to be back! Still loving it 2 years later! Obviously on and off due to Covid. But super clean and all of the above! Keeps my mind at ease with their cleanliness.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

I’ve never been a work out person until orange theory! I love it.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

My favorite part is the splat points! I’ve done personal training before and things get very complicated when there are too many areas of focus to consider. I love the simplicity of the splat point system, as well as the fact that it has been proven to produce great results.

Source: Google

★ 5

Muy buen entrenamiento

Source: Google

★ 5

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★ 5

Source: Google

★ 5

I was coached, encouraged and guided to my personal victory!

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

It has not been a really long time for me but I can say one thing it's the best place for people who like to workout. I have seen people getting positive results and hope the same for me. All the coaches are awesome and extremely positive and supportive. I am somehow finding myself more comfortable with Coach Cara and Dezarae.
Cara never gives up on you. I don't know how she manages to keep an eye on everyone. No one can go wrong in her classes .
I love the way Dezarae keeps laughing in her sessions. It really helps when you almost want to give up. Nice work guys. Thanks for all the help.

Source: Google

★ 5

Great Orange Theory location. I’ve been to a bunch of different locations and this one was my best experience yet. The instructor was amazing and motivating, staff were professional, and the workout was killer.

Source: Google

★ 5

I love OTF but have specific issues on how the studio runs on some items. The staff is amazing and the coaches are also great. I don't like that I can't pick up a work out card before the scheduled workout. I'm told I have to wait 30 minutes before the workout but as long as there is no other workout between the time I come and the next class, why can't I take a card? There is no logical reason other than studio rules. I am working out today at 8:45 and It is 8:03 and I normally would go after the last workout, grab a card and run errands and then come back. Also, people put keys and cell phones in the big lockers. The studio does nothing to help remind customers to not do this. A simple announcement goes a long way. People probably aren't thinking but I have a back pack and sometimes there are no lockers left because people put their small items in a big locker. I've mentioned this many times and yet nothing is done. It should also be shared at the time new members join when they go over details. Big lockers are for people with bags. You should also post the daily workout a day before to help people mentally prepare. Also, the app should say whether it is 2G or 3G. I have much more but no ones listens so I don't know if anyone really cares.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The coaches and energy they have; it’s contagious. It helps me be more motivated to try my best instead of slack off. If I just went to a regular gym and had a coach. It wouldn’t be the same; I wouldn’t mind skipping a session with them. With OTF, however, I feel disappointment when I have to miss a class.

Source: Google

★ 5

Coaches always have great energy at the Glendora location and the music is always on point !! I really enjoy going to each class! I would highly recommend Orange theory Glendora !!

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 5

I absolutely love Orange Theory. The coaches and staff are phenomenal and the workouts constantly keep me on my toes. There is something different everyday. It’s become an obsession!! So glad I decided to join!!

Source: Google

★ 5

Source: Google

★ 5

Positive, friendly, motivating instructors make the Glendora location awesome!

Source: Google

★ 5

Source: Google

★ 5

I was visiting from out of town and I couldn’t miss day 1 of Hell Week and the coach (Cara) was sooo awesome. I would totally take her class again.

Source: Google

★ 5

Really enjoyed the class. A great method to get results for mind body and health.

Source: Google