★ 5

Source: Google

★ 5

I've been a proud member of Orangetheory Fitness Hayward for two years now, and I can honestly say this location stands out above the rest. The energy here is unmatched - the vibe is consistently positive, motivating, and welcoming. From the moment you walk in, the front staff makes you feel like part of the family, like Victoria, Francisco, Bon just to name a few! They're not just knowledgeable and professional, but they remember your name, celebrate your wins, and make every visit feel personal. Also, the coaches are top-notch, the workouts are consistently challenging and fun, and the community is strong.

I've visited other OTF locations in the area, but Hayward has something special. Whether it's the way the coaches push you just the right amount, the upbeat playlists, or the camaraderie among members, this studio has created a space where fitness feels fun and empowering. It's the kind of place that makes you want to show up, even on the tough days and trust me, there are many tough days when you don't want to show up but once you walk into the office, the mood changes and it's GO Time!

Huge thanks to the entire OTF Hayward team for creating such a welcoming and energizing space. If you're looking for a studio that blends great workouts with even better people, this is the one.

Source: Google

★ 5

Very good staff and coaches that actually care and invest into their craft - I usually go 5-6 days a week

Source: Google

★ 1

Most entitled fitness chain. They behave like they do this for charity and have a gazilion rules , can’t show up after 5 mins, late cancel. Heck people have lives and jobs and can’t be perfect, most people try to fit in fitness and there needs to be some flexibility. After all we pay for it. The music in the class is insanely loud with an instructor always screaming, Save yourself and just go run in the park.

Source: Google

★ 5

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★ 5

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★ 5

Excellent coaches and front desk staff! Love my AM workouts here. So grateful to have an enjoyable way to maintain my fitness in my mid 40s ❤️

Source: Google

★ 1

Stole my $30 for “free” group session. Never returned money back after politely requesting for a refund. It never explicitly mentioned on the website either while booking. They sends automated messages once you post a low rating to make it look like manager responds and provides an email but never responded back or returns the money. Money minded institute, expect something when you decide to join here.

Source: Google

★ 5

I have never been a gym rat, but OTF has changed my mind since August 2023. It started with an incredible pitch by Coach Jess, and Coaches Erika and Alyssa continue to be my favorite start of the day. I attend twice a week and it has immensely helped my mental health, as well as physical health. Classes fill quickly because these coaches at this location are the real deal as 100% amazing! Book in advance and don’t wait last minute.

Great location!
Modern and clean!
Wonderful coaches and SA’s!
Lots of parking!

Source: Google

★ 1

Not retaliation but wanted to share awful experience with Orange theory fitness. I missed a free group session and they charged me $30 for it. I requested a refund and they said it’s in our policy to charge. I asked them then why wasn’t it made apparent on the website and they send me a screenshot of the hidden clause and basically says this one line among the verbose document. I immediately agreed that it was my fault not reading it and kindly help with a refund (exact words) they turned me down after multiple follow-ups and later ghosted me. I specifically told them I am a student and that this money matters to me, they ignored me. I am absolutely not happy about this money minded institute. I really don’t understand what mentality this organization has and I only wonder if they even care about the people who come in. Heard their pricing is pretty steap too. Moral of the story is they only care about money, not your well being. Beware of this money hungry institution that uses conniving tactics to steal your money. It is apparent that they are unable to earn in an honest way and pay their rent and electricity bill. Posting this after two months worth of follow up and being ghosted. This experience pertains specifically to Orange theory fitness Hayward.

Update 10/26/2024.

It’s been more than a week since I sent an email to the email recommended below by staff. Never got a reply back. I believe this is just an automated message to make themselves look like they care. End of statement, I would like to believe Orange Theory Fitness at Hayward location stole my money and they fake it like they care.

Source: Google

★ 5

switch from Hayward hesperian City sports to here- it is such a huge difference. Not only the work out program here is so good, the coach are also very friendly.

Source: Google

★ 5

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★ 5

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★ 5

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★ 1

Dishonest!! The lady at the front desk literally lied about a promotion that was playing on the monitors in the lobby. Definitely seemed very shady and not a fun interaction.

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★ 5

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★ 5

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★ 5

Great first experience. Front desk manager and my instructor Jeremey were friendly and helpful. Really enjoyed my first workout at Orange Theory. Looking forward to more!

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★ 5

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★ 5

Had an amazing workout with the instructor and felt great after. Great for anyone that wants to workout

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I like the pace of the classes and the encouragement of the coach throughout the class.

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★ 5

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★ 5

Un lugar ideal para entrenar feliz.

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★ 5

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★ 5

I love every class and every coach there!

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★ 5

Classed and trainers are amazing. I am noticing difference in energy level just after 1 or 2 classes.

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★ 5

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★ 5

Awesome workouts and engaging enthusiastic coaches. Time flies which makes it easier for me to be there and stick to the workouts! Hoping to see results soon.

Source: Google

★ 5

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★ 5

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★ 5

OTF is an AMAZING experience!! I love the guided workouts, the staff, the people, the energy! I have been doing OTF 7 months now, I have lost 20 pounds, I have energy, I have better self-esteem, and I feel great in my body! I love my body and my energy! 💃🏻 ✨✨✨✨.
Thank you OTF!!!! 🙏🏽🙏🏽🙏🏽

Source: Google

★ 5

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★ 5

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★ 5

Amazing staff, super friendly :)

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Working out is a personal feat - so if you're looking at this review - GREAT JOB! 50% of your success is getting yourself out there. And if you're looking for places close by to workout, OTF Hayward is the place to start / continue your fitness journey!

This review will not be why you should workout, but more so on why OTF Hayward may be a good option for you (read: reasons I continue to go):

* HYGIENE - mandatory for every station to be wiped down after use (no sharing of sweat) & FULL masks are required (none of that below the nose stuff). Coaches also spray down stations during class to ensure cleanliness.

* SAFETY - this is HIIT (High Intensity Interval Training) - Coaches keep a close eye on everyone (from form to heart rate) to ensure you're, safely, working at your peak performance . Equipment is also checked and kept up to date

* COACHES / STAFF - I can't emphasize enough how great the team is! You're not a number to them, you're a friend! And get treated as such. Everyone has such a great heart and personality, and they're just like us!
Absolutely love the OTF Hayward team!!!

* GROUP MOTIVATION (but still it's your own workout) - not everyone is into a group workout, and OTF knows that. You walk in, "you do you". They are just there giving you a cue (and making sure you're safely working out). But it's nice to have people around, you still feel the energy.

* CONVENIENCE - OTF offers classes all day, hence you're able to book in an hour when it works for you. Additionally, it's right next to Costco! Get your workout and errands done in one shot!

Source: Google

★ 5

One hour of bliss and hell :-)

Source: Google

★ 5

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★ 5

Love this location. Great workout every time and the trainers are so inclusive and fun. Shout out to coach NV and Erica!

Source: Google

★ 5

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★ 5

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★ 5

Coach Misty is awesome!!

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★ 1

I don't like their mode! If you are eight minutes late, you will not be allowed to go to class. Time is mine, why not?

Source: Google

★ 5

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★ 5

LOVE LOVE Erika!!!
I’ve taken a long break and just got back this week. With only 2 days in I’m sore and feeling amazing!

I love her accountability!!! Promise I’m time I’ll get my endurance back! Haha

Source: Google

★ 5

Love the classes and the variety. The coaches are amazing!

Source: Google

★ 5

When I go to a workout at OTF I know I am going to get a full workout. I attend the 5am class during the week which allows me plenty of time to get home and get ready to head to work, I feel great all day knowing I started my day with a great workout. I don't have to think about what exercises to do because it's all planned out for me. I love the way the coaches guide you through the exercises and keep you motivated to push yourself.

Source: Google

★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Group classes with personal attention. Love the energy of the coaches

Source: Google

★ 5

LOVE OTF Hayward! The coaches are awesome and I always leave there feeling fantastic...tired but fantastic!! Clean, friendly atmosphere every time!!

Source: Google

★ 5

Source: Google

★ 5

wrote:
I love that it’s a one hour full-body workout which is scalable and modifiable for all fitness levels. The instructors are great, energetic and helpful. I was intimidated to try Orangetheory when my cousin, who is a triathlete, encouraged me to join her - so it took me another year to try it when a friend who is around my same fitness level spoke highly of Orangetheory. Once I tried it I wished I would have started years ago.
There are all body sizes & shapes and fitness levels In the classes and everyone is so focused on getting through their own workout that I don’t feel people are looking at each other in a critical way. The staff in the Hayward Orangetheory are helpful and positive.

Source: Google

★ 5

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★ 5

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★ 5

So fun!!!

Source: Google

★ 3

OrangeTheory - in itself - is a great program and I love the classes.

I gave a 3 star review because 1) this gym (Hayward) is always booked and waitlisted - I would love if they could expand the Hayward space or open a second Hayward location as it's clearly popular for the residents here. I live in the area and would need to book close to a month in advanced to get a class at this sole Hayward location. I default to Alameda, San Leandro, or Dublin to fit my constant travel needs but it would be great to get a late afternoon or early morning workout done close to home. 2) the OrangeTheory application is incredibly glitchy for me - I cannot always book with ease and with quick filling classes this is ESSENTIAL. I have missed the chance to book a class I wanted because the app wasn't working. Reaching out to Support via mobile/email has also yielded little results in an efficient manner.

I wanted to share this review just so that potential users in the Hayward area took this information into account and could ask management about it prior to signing up. I would have preferred to speak to corporate about this issue but their Contact section on their website does not provide that option. Limited help is available when I've tried to discuss this over the phone or in person at a studio.

Source: Google

★ 5

Source: Google

★ 1

I am a founding member. I initially enjoyed coming to the gym here. My concern is more with the ongoing customer service. The manager Michelle is flippant and not helpful.

During the month of May the app was not working. I attempted to follow up with the app and gym and they refused to refund the cancellation fees despite being able to show the emails with issues of not having the cancellations removed.

Shady business practices of not fully informing or supporting customers when the issue is with the company. This is regarding the Hayward store. I will be ending my membership soon.

Source: Google