★ 1

So many pop-ups from all of the Orange Theories. I recently had to change my Medicare plan - July 1st. I’ve been on Medicare since I was only 48 years old after seven years of applying for Social Security and a successful SSDI hearing in March of 2019. This OT location charged me $14 for a class I never took and did not even know I had signed up for. Horrible customer service and management response for Americans with disabilities. Took me three months just to figure out why my Anthem Active Fitness balance was not in an increment of $25 (see screenshots) and what the difference between the “Marina Del Rey” OT and “Mar Vista” OT is because of my processing and language recall disabilities. Really all of California has sucked in response to me needing assistance due to my disabilities ever since I moved here for a program at UCLA in 2014.

Source: Google

★ 4

Good cardio and basic overall good workout

Source: Google

★ 5

Marquis is one of the most awesome coaches we’ve had at this Orange Theory. He’s routinely just a bright spot in our Thursday and has a great balance of connection, corrective feedback, and positive reinforcement. He’s not afraid to push us when he knows when we can do more!

This OTF also has other great coaches and helpful staff up front. Parking is easy and right next door. Grateful to have this staple in our neighborhood!

Source: Google

★ 5

I can’t say enough great things about Orangetheory Fitness Mar Vista! From the moment you walk in, the front desk staff makes you feel so welcome. They’re always ready to help with anything you need, and their positive energy sets the tone for an awesome workout. The coaches are incredibly motivating, supportive, and genuinely invested in helping you reach your goals. I always leave class feeling stronger and more empowered. Shoutout to Mo for a great class today and Val for being so helpful at the front desk with the Hyperice machine! :-)

Source: Google

★ 5

The team is always incredibly friendly and welcoming! The energy inside is so positive, and you can tell the staff genuinely cares about their members.

Source: Google

★ 5

I’ve been to a lot of OTF classes and gyms and this one is awesome. Super friendly staff, all the coaches are great, Lee and Chelsey go above and beyond to support and motivate the members. Best workout ever, OTF is the best.

Source: Google

★ 2

Coaches are amazing but now considering cancelling which is a bummer. I was promised a refund from an upgraded membership. It didn’t happen so i asked the front desk again he apologized and said give it two days. 4 days went by so I called and the woman on the phone said a manager would call me in the morning. Never called. I called in the afternoon that day a guy said they’d call me later that afternoon. Never called 4 hrs go by so I called 3 more times and my calls were screened. Now im frustrated because if they can’t give me a refund just tell me at this point so i don’t waste my money and take the upgraded classes. So i go in person and met with the manager who made me feel like i did something wrong, it was my fault and as if i was lying. I can understand if theres a policy but please be upfront the first time and be understanding when i was lied to and also ignored for two weeks. On top of this ive had issues in the past where ive cancelled classes a day before but they counted towards my class pack.. i showed the manager i had only booked 3 classes but could not book a fourth and showed him how i cancelled in time but he said he couldnt refund me. It happened two more times but..i let that go.. now at this point too much has gone wrong and i need to call it out for the experience to be better for others. Ive worked at yoga studios and in food service so i know how frustrating customers can be. This is my first negative review ever and it doesn’t feel great :/

Source: Google

★ 5

Source: Google

★ 5

Love my OTF fam!

Source: Google

★ 5

This is the best place to go for a workout. The instructors are super nice and attentive and push you to your limit! Also the front desk team are always friendly and helpful! S/O to Nick too who helped me out when I was ready to give up in a class, and S/O to Chelsey who always leads a great class!

Source: Google

★ 5

OTF Mar Vista is my favorite studio. Staff is amazing!

Source: Google

★ 5

I have been to quite a few OTFs and this one is by far my favorite! The front desk is always warm and welcoming. The coaches are amazing! I love taking class with Coach Chelsey. I did have 1 issue regarding an extra class that was charged but Valeria was able to quickly help me figure it out. Bernadette also made sure that my heart rate monitor was working properly the last time I was in. Love this place!

Source: Google

★ 2

The management here is horrifyingly BAD. Espcially the two female front desks one of the girls name is Valeria. Never greeted, everytime i ask a question it feels like i've annoyed them by having a question. She also did not offer a tour for first time guests. Additionally I find their practice to be very dishonest/not transparent I've been charged twice while i was in the class without any explanation. If I hadn't checked my phone before leaving the establishment I would've just recieved a bill with NO EXPLANATION. I usually go to class 5min before so I really don't understand why they would not tell me that I am being chraged before I head in.

The most infuriating time was when I received a free buddy pass after my 10th class. I had called to register my friend (not sure why they need a card on file for a FREE class) and when we left the class I saw a charge on file. When questioned they made it sound like I was at fault becuase my guest was from out of town, and when I told them about my promo that THEY SENT TO ME they asked me to pull the evidence in order to reverse the charge. They refused to look into it themselves, and why is this responsibility on me... Clearly need to work on their management and train their employees more.

+1 star: the redeeming factor was that trainers were friendly, but it doesn't justify the price of their membership and horrible vibes at the front desk. i would avoid.

Source: Google

★ 5

Source: Google

★ 1

Class was okay but management/ front desk staff is terrible. This orange theory studio has unethical and dishonest billing practices.

My friend was offered a “bring a friend to class for free” offer. It was already highly suspicious when they asked for my billing information for this “free class”. We called to double check and they verbally confirmed the free guest pass offer. When I checked in, nobody gave me a proper tour or introduction of the studio. They also billed me for the class without giving me up front notice for why I was getting charged.

I was lucky that I got a credit card charge notification. When we asked them to honor the offer, they demanded us to show THEM proof of the free class offer that THEY offered. It’s ridiculous they do not track their own offers on members’ account accurately. Thankfully my friend had a screenshot and was able to get a refund. They were not even apologetic over THEIR mistake. Would never sign up after this terrible experience.

Source: Google

★ 3

Absolutely love the coaches at this studio and that shouldn’t detract. The studio’s management is poor. Particularly, Manny, their assistant manager. OT corporate is purposefully deceptive about their different plans or deals, constantly trying to get money out of their members (on top of an already expensive membership). Manny perpetuates this confusion and focus on profit over all else. Moreover, on multiple interactions I have been treated rudely and have had several members tell me they’ve had similar experiences.

Source: Google

★ 5

great location. Chelsey, Tyler, Paris... I could go on with the amazing coaches here! In fact, I like ALL of the coaches here. So I'm always equally excited to come through.

I've been a member of OTF for almost 3 years. This studio, besides being a little small inside, is one of the best! Shoutout to the coaches!!! Good culture at this location. :)

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

I love orange theory but this locations front staff is not very welcoming or kind.
The studio is smaller and harder for a tall person to work out in a full class. But there's 3 others within 5 miles of each other :)

Source: Google

★ 5

Love the coaches and the facility!

Source: Google

★ 5

Amazing class and amazing instructors

Source: Google

★ 5

Absolutely love this studio! The coaches are all amazing and helpful if you ever need any advice or tips. Front desk are amazing also! I always look forward to coming to work out here. Highly recommend!

Source: Google

★ 5

Highly energetic and motivating staff. Clean facility with well maintained equipment. Always a great workout at orange theory :)

Source: Google

★ 5

This is a great studio with some of the best front desk people of any of the dozen studios I’ve visited. Clean bathrooms and showers, studio with lots of space, and free parking.

Source: Google

★ 5

Source: Google

★ 1

I signed up for this branch of Orangetheory before its Grand Opening. They did not provide me with a copy of my contract upon signing (no working hyperlink or hard copy), an account number, or any formal indication that they had accepted my membership, or that they had started charging the credit card. No receipts at all. They sent me text messages intended for a different member, and also claimed I had attended classes, when I haven't set foot in their facility. Now I'm in the process of arbitration with them. Extremely irresponsible staff to have these unfair business practices happen with a relatively new studio.

Source: Google

★ 5

Source: Google

★ 1

Insensitive customer service. Would not recommend this location or program in general given their current "policies".

Source: Google

★ 5

1500th studio! Brand new and spacious

Source: Google

★ 5

The OTF Mar Vista coaches, staff and studio are all top notch, making it highly enjoyable and motivational to workout with fellow members. Above all, I love the strong sense of community associated with OTF.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

OTF Mar Vista is an amazing studio! All the coaches are fun, supportive, & push you to do your best and improve. Highly recommend

Source: Google

★ 5

Source: Google

★ 5

Beautiful new club. Trainers are A+ and everyone is super helpful. Love the vibe here!

Source: Google

★ 5

New! And so clean! Work outs are great and the coaches are very personable!

Source: Google