★ 5

Source: Google

★ 2

I attended this gym for about a year without issues, but my experience changed due to inconsistent communication from the front desk and management. Policies seemed to shift based on mood, which was surprising given how pleasant the front desk usually was.  I was so angry, I took a few weeks to calm down before I wrote this review.  Let me explain.

I had autopay set up and didn’t monitor charges closely. After canceling a 6am class late due to a car breakdown, I noticed a $12 fee and discovered multiple late charges over time. I do have a demanding job, and sometimes wake up to different marching orders, so I do have to cancel and not get my workout in.  This is completely on me; I gyms I have attended prior accepted a much shorter cancellation window and should have thoroughly read OTF’s policy. While I accept responsibility, the cumulative fees on top of my membership made me reconsider the value, especially with higher-end gyms at similar cost, e.g., Equinox (which is also much closer.  So, I decided to cancel.
When I called, I was told cancellations require a 30-day written notice in person. I figured they would want to have a conversation with you…maybe even ask why I was cancelling or persuade me to stay. Instead of going out of my way, I planned to handle it during my next visit.  The front desk person was super confused (she might have been new) and handed me a form.  The only thing I did was add a wet signature to a single page form.  Not sure why they couldn’t have just emailed me the form a few days prior, but this was “the process”, so I went with it.

A few days later, I came down with a really bad flu.  I knew it was going to be bad and wanted to freeze my membership.   Initially, the front desk said it was “policy” to come in person to pause a membership but agreed to email the form because I was sick.  This was the day they reopened with the new equipment, so the front desk said they would email the form later when it wasn’t so busy.  But they never sent it over.  So when I followed up a few days later, they “changed their mind” and insisted I come in. I was sick and frustrated, and ultimately said I’d find another gym.

It took me about 3 weeks to recover.   Since I had given them my 30-day notice, that meant I had about a week left of my membership.  I figured I would use it, because again, the economy is rough right now.  I already had to eat it on 3 weeks.  When I went to book a class through the app, I received an error there was an issue with my account.  So, I called, and the front desk confirmed they actually froze my membership for 30 days!  I was so grateful!  The front desk manually booked my class over the phone and told me to speak with the manager when I came in.

So after class, I spoke to the manager, Miranda.  She was very rude and said she could only accommodate 2 weeks AT MOST.  Couple things here – why did the front desk tell me the account was frozen?  If they didn’t want to account for a 30 day freeze, they should have never put it on hold.  At the end of our conversation, I asked her how many days I had remaining, and she said she wasn’t sure and would have to go in the office and “check her notes”.  She indicated she would call me later with the exact timeframe and unfreeze my account. But she never did!  I tried booking through the app and it was still on hold!  Again, I had one week remaining THAT I PAID FOR!!!  She was on some power trip and I apparently had to go through her to book my remaining classes! Screw you OTF!

I’m giving 2 stars because I like the OTF concept and really enjoyed Kevin’s classes—he’s a great, motivating trainer with a fun personality. But the inconsistent policies and poor communication is tacky, and unprofessional.  I will never go back.  I was ripped off.

Source: Google

★ 5

From the friendly front desk to the amazing coaches, you are greeted with smiles and great energy. All the coaches are super helpful, encouraging, knowledgeable and approachable. I know that whatever class i sign up for I'm going to be challenged and pushed, either by the workout or the coaches. Great environment to achieve your goals, I highly recommend.

Source: Google

★ 5

Orangetheory Newport is an amazing studio! The workouts are both fun and challenging, and this location has a particularly strong coaching staff. Joey, specifically, is a great coach, and his classes are always energetic and lively.

He is observant, knowledgeable, and is not only adept at correcting form/identifying issues, but he is also excellent at explaining how a movement or correction is supposed to feel. Joey creates an upbeat and engaging atmosphere in his classes, fostering an inclusive, fun, and productive environment. He seems to genuinely care about each member, their goals, and their workout.

The front desk staff is also incredible, and they are always friendly and efficient!

Source: Google

★ 5

Orangetheory Dublin & Pleasanton in California are the are best studios in the country, they have created a family kind of culture. I have been with the studio / OTF for last 7+ years and I have nothing but great things to talk.

Source: Google

★ 5

I can’t say enough about how much I love and enjoy my workouts at OrangeTheory! The coaches are incredible—they push you when you need it most and fine-tune your form to make sure you’re training safely and effectively. Huge shoutout to my all time favorites, Erika, Joey, and Kelli! You guys are amazing, and I truly appreciate your dedication to helping us crush our fitness goals. Here’s to getting stronger and feeling our best!

Source: Google

★ 5

We go to this Orange Theory several times a week! Good vibe, highly effective workouts, lovely staff and last but not least: GREAT and FUN coaches! ❤️

Source: Google

★ 5

Coach Joey’s super funny and competitive. Give him 500 M row. Orangetheory Newport and Irvine is always great with him.

Source: Google

★ 5

ORANGETHEORY is the best workout of your life. It’s a fun, sweating hour you wish you had experienced sooner. The highly trained and motivating coaches push you to reach your goals. Highly interacting with tips and modifications on workouts. Coach Joey is a fierce coach and great at pushing you while supporting your fitness goals. Reach new goals and then break them by increasing your training. The staff makes you feel welcome from the moment you walk in.
Miranda,Sarah, all the staff is a vibe!

Source: Google

★ 5

Love the Newport Beach studio- no issues ever getting into a class, tons of easy parking, and love all of the coaches and front desk staff!

Source: Google

★ 5

OTF Newport is such a great place! The coaches and staff are always happy, friendly, and encouraging. You’re missing out if you haven’t tried the ‘lift’ classes!

Source: Google

★ 5

I love OTF Newport Beach! The front desk staff of Miranda, Sarah, and Dougie are amazing and the coaches - Kevin,Joey, and Erika are truly great coaches. I have been a member for 9 years and not stopping!

Source: Google

★ 5

OTF in Newport Beach is a great spot to get shredded. Joey’s classes are awesome and he always helps make sure I’m getting the most out of my workouts! Big shoutout to Miranda at the front desk as well. She sure knows how to run a smooth operation! Thank you OTF team.

Source: Google

★ 5

Everything you want in a workout and gym. Great front desk staff, awesome coaches, diverse work-outs. The instruction is clear, helpful, adjustable to your level (no over the top excessively cheerleading). Orange zone concept assures you are optimizing effort (Goldilocks--not too hard, not too easy). Love this place.

Source: Google

★ 5

Love this gym! All the trainers are great, I especially like Joey and Kevin’s classes! I’ve been able to see so much progress in both my running pace and strength after joining this gym only 6 weeks ago, I would definitely recommend it!

Source: Google

★ 5

I love OTF Newport Beach, everyone is very friendly from the front staff to the coaches. They are all extremely helpful and make the workout fun. I really love Kevin’s fun energy and he provides alternative moves everytime he demos. Joey has been my coach at two locations and he is wonderful! Very friendly, corrects form, and is the ultimate hypeman with awesome music. Great experience with OTF

Source: Google

★ 5

Excellent coaches who really care about you doing the exercises correctly. Very motivating and fun.

Source: Google

★ 5

Love OTF Newport on Irvine Ave! Coaches Kevin and Joey's energy and vibes are unmatched! All the coaches are extremely knowledgeable and have your best interest in mind. I always look forward to my classes here because I know that they are looking out for us and they make it so fun! I really appreciate the entire team's great customer service and for always being so friendly whether it's 5 AM or after a long day at a night class. Thank you guys. OTF forever!

Source: Google

★ 5

Super fun studio! All the coaches are awesome! Plus OT is all over the US and world so if you travel a ton this is a great way to go.

Source: Google

★ 5

I love my workouts at OTF! 🍊 I’m so grateful that Coach Joey got me started and his classes are so motivating.

Source: Google

★ 5

Source: Google

★ 5

When I visited the city, I went to workout here and I loved the culture at this studio. Miranda, the Studio Manager was so welcoming and kind!

I’d 12/10 recommend visiting this location!

Source: Google

★ 5

Source: Google

★ 5

I took my first class at the Newport Beach CA Orangetheory, and it was exactly the boost I needed for day 3 of Hell Week! The energy in this 3G class was incredible, comparable to what I felt during the OTF Momentum event. Coach Kevin was fantastic—his motivating voice was perfect for pushing us through. The playlist was fire, with a mix of rock, pop, pop rock, and country—a great blend of everything! I loved the supportive vibe; after each section, we gave each other positive reinforcement, which really kept me going through these challenging classes. The studio itself is also impressive—the floor section is very spacious, and the weights are unique, with many having grip handles, which is a great touch. Highly recommend checking out this studio!

Source: Google

★ 5

I have been a member of Orangetheory for almost 4 years now and I have nothing but the best things to say about it. From their front desk staff, to the coaches, to the experience of going to a workout class, nothing beats it. I have been able to meet so many of my fitness goals and cannot imagine working out anywhere else!

Source: Google

★ 5

I started at this OTF last fall to better keep myself fit to match my active lifestyle and career. Due to some personal health setbacks, I took a hiatus through the winter. I finally got things sorted out, and found the motivation to come back to this studio a few weeks ago. Despite only having been there for a few months, the staff and coaches that knew my face were supportive and welcoming to see me back in the gym. Definitely a close-knit group - not just another number in a class - these guys want to see you succeed.

Source: Google

★ 5

I’ve attended many OTF studios, and this one is definitely one of my favorites. The coaches are very well versed, and know how to personalize to each member and their goals. The assistant studio manager, Maelyn, was super helpful and created a great lobby environment that made me and my friends feel welcome. I can’t wait to go back!

Source: Google

★ 5

Orangetheory fitness gives you a challenging and motivating workout every single class. With different formats each day, boredom is never an issue. I am a long time member and enjoy the workouts now more than ever. If you go consistently your energy level, endurance and stamina will certainly improve. Give it a try, you’ll be hooked!!

Source: Google

★ 5

If you haven't tried Orangetheory Fitness I think you are missing out. Everyone from beginners to seasoned athletes can find it challenging and rewarding. I recommend the Newport Beach studio because it is really well-run, clean, and has a friendly atmosphere. It's a simple formula - take a class, get a fist bump, and be proud of yourself.

Source: Google

★ 5

Trainers Kevin, Andy, and Emily are awesome at getting you to work hard, and get results!
Love the music that inspires me to work!

Source: Google

★ 5

Such kind and helpful people, from the front desk to the coaches. The workouts are fun and keep me in shape and help me with keeping up with my growth family.

Source: Google

★ 5

Staff is very welcoming and helpful. Coach Melissa was very helpful since It was my first time. Such a good sweat and calorie burn.

After 2 years of working out there the only thing that I want to say. Is that the coaches and front desk do a great job at building community and making everyone feel comfortable coming in to take an hour a day to work out and encourage us to keep showing up for ourselves. Appreciate you guys!

Source: Google

★ 5

Orange Theory provides an exceptional workout experience! Shoutout to Markus & James for being amazing instructors. They are incredibly motivating and bring fantastic energy to every class.

Source: Google

★ 5

I’ve been calling around to get pricing at different gyms cuz I’ve been wanting to start an on sight program for a better health lifestyle and I called this Gym and was VERY impressed by the sales pitch of this of the employee who answered my call. When I asked for her name I believe it was Chantal or Shantal. She even stated their mission statement because i asked how they differ from other gyms. Because of her honest and friendly vibe im actually leaning towards Orangetheory. Once I make my decision I’ll be the first to arrive to the lobby first thing at opening.

Source: Google

★ 5

My first experience with this orangetheory location was amazing. I was super nervous but the assistant manager at the front desk, shantal walked me through everything. You could tell she was a girls girl and I have nothing but great things to say about her customer service and help acclimating to this studio

Source: Google

★ 5

Love this workout and all the people who work here - very addictive and you feel so good afterwards. Go!

Source: Google

★ 5

Shantal is the best. I love it here. Everyone should go.

Source: Google

★ 5

Awwww

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★ 5

I appreciate the community that OTF creates. The Staff, at the desk and on the floor, bring energy to an energizing workout. Even if you walk in dragging, their energy helps.

Source: Google

★ 5

Otf Newport has one of the kindest front desk staff and that’s hard to come by now a days. Super helpful and informative when I took my first class. Keep up the good work!

Source: Google

★ 5

Love it... Greatest workout around! Have been a member for 10’ years and have never had the same workout twice. I love the variety and 1 hour workout as it’s steady and gets the job done! Kevin our instructor is one of my all time favorites! Also love the staff and Maelyn and Shantal the studio managers are amazing!

Source: Google

★ 5

Great atmosphere, great staff and coaches!!

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★ 5

Love this OTF! Great environment, great crew, great workouts. Huge shoutout to Melissa and Kevin for amazing classes!

Source: Google

★ 5

Love OTF Newport Beach! Great front desk staff. Go see Kevin for a fun, challenging workout. He’s the best!

Source: Google

★ 5

Source: Google

★ 5

Excellent staff and studio! Classes are scheduled throughout the day on weekdays and weekends. Studio is clean and staff friendly. Coaches give great advice and care about your individual goals. .

Source: Google

★ 5

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★ 5

Fun workout, friendly staff, tons of class times to choose from, close to my house. I love working out at OTF.

Source: Google

★ 5

Awesome place to workout

Source: Google

★ 1

The WORST Orangetheory studio that exists. Zero ability to cater to members and show care and relationship. After being a member for over 6 years (internationally) I’ve never experienced what I experienced today. I called in knowing I was running a few minutes late. Was told I’d be allowed in as long as it wasn’t 5 minutes post class. I RAN in at 6 minutes post class and was told I couldn’t come in because of safety concerns. As a founding member, I’m appalled. 1 minute difference and was basically told sorry bye bye. Cancel my membership. I will never recommend this studio.

Source: Google

★ 1

A very poor experience for any out of town members. Coaches are unprofessional in how they communicate. Front office staff has no tolerance for helping anyone sync up monitors.

Source: Google

★ 1

This review is about their poor and inconvenient customer service and regulations of this location, otherwise the gym classes and coaches and the staff are fine. I had booked a class for this morning and I was under the impression that it was 7:30, I got there at 7:30 and I have been told that it was 7:20 and it is a common mistake. However their grace period is 5 minutes and they can not let me in, although there were several empty threadmills and I could start in any of them and it was just an honest mistake. The front was nice enough that she told me that she would not void my session. However it is not about money or session, it is about the inconveniences. I got ready and drove for 30 minutes early in the morning to have my work out. For the last year and half that I have been coming to this place, I never came, passed the grace period and it was just an honest mistake Which is common per front desk for this time slot and there were several empty spots. Honestly I did not even knew about this policy.
So I will call this poor and illogical customer service and it is something to consider to refer any friends or family or even renewing my membership. I am sure there are so many other competitors with better and more respectful and caring customer service.

Source: Google

★ 5

I have been to both the Newport Beach and CDM OTs and am a huge fan of the coaches, front desk and overall community. Definitely a very effective use of 60 min for well-rounded and motivating workouts.

Source: Google

★ 5

Great place to work out. Awesome coaches. Fun Environment. Highly recommend it!

Source: Google

★ 5

I have taken a couple of classes at many OTF studios. Newport Beach OTF is undoubtedly the best. Both the front desk and coaching staff are awesome!

They are active listeners and effective communicators making the experience uncomplicated and effortless. Highly recommended and will continue to visit this specific studio time and time again.

Source: Google

★ 5

Best Studio and staff in OC!!!

Source: Google

★ 5

Love love love

Source: Google

★ 5

I’ve been coming to orange theory Newport for about a year. I specifically loved this studio location because of the kind greetings I’d get from the front desk. Not only do they take their time to remembering my name, BUT asking me how was my work out, eye contact, and friendly energy. Rigo definitely works hard to keep the studio looking great and making sure we are happy with our workouts. Ari also shares important knowledge of our workout structure to ensure we are prepped for success. ALL the coaches take time to show us the right movements and create bomb playlists to vibe to. I LOVE Newport studio.

Source: Google

★ 5

I usually don’t enjoy group workouts, but these are a blast. The coaches have been great, and the workouts are perfect for my fitness levels.

Source: Google

★ 5

I’ve taken a few classes at OTF in Newport and it’s always a great experience! :) When you get there the front desk is really sweet and helpful. The coaches are AWESOME and keep you motivated the entire time (even when I want to stop running). The music is always fun and great to work out to! Definitely recommend going to this studio if you have the chance!!

Source: Google

★ 5

I have taken many classes at this location, and the coaches and staff are amazing! They are very welcoming, friendly, and motivating!

Source: Google

★ 5

I’ve taken multiple classes here and every time I walk inside i’m immediately greeted with a smile and a warm “welcome” by the front desk staff. The coaches are friendly and take the time to connect with me and assist when I need some extra help. love it here!

Source: Google

★ 5

The classes were fun and effective, and everyone from the coaches to the front desk are awesome. Highly recommended!

Source: Google

★ 5

I’ve been coming here for six years now (OTF member for 7+ years). Love this studio! All the coaches are great, especially Erika. Rigo, Ari, Maelyn, and the rest of the front desk staff are the best. Rowers and treadmills are brand new as of Jan 2023, and the workouts are always great (even when I hate them, ha). Best gym ever!

Source: Google

★ 5

I have done OrangeTheory every week for the last 7 years and have been at the Newport Beach studio for the last 6. As a former NCAA Division 1 athlete, I can confidently say that this is the most efficient cardio and whole-body workout out there. I never get bored with the workouts because every single day is unique, and I love that every studio worldwide does the same workout daily. You definitely bond with your classmates and encourage one another, but there is no competition because every exercise is performed at an individuals’s respective ability and effort level. Benchmarks and challenges are a great way to keep you reaching goals. You also can’t beat the heart rate analytics and historical data summaries. The whole staff at Newport—from the reception to management and coaches—are phenomenal. Shoutout to Coach Melissa and Coach Kevin for being the best!

Source: Google

★ 5

One of my mentors told me about Orangetheory 2019. It wasn’t until another coworker told me about this fitness center 2021 when I joined. The coaches are amazing and I really enjoy how the workouts challenge you to push yourself as well.

Source: Google

★ 5

Absolutely love the workout! All of the coaches and front desk staff are so amazing, friendly, and helpful. Couldn’t recommend Orangetheory Newport Beach enough!

Source: Google

★ 5

I Love this studio so much! The girls at the front desk are always so warm and welcoming in the morning and the instructors are wonderful!!! I feel very thankful to workout here every day!

Source: Google

★ 5

Great workouts with a friendly and fun community. Coaches and staff are the best

Source: Google

★ 5

Front desk is always so welcoming! The coaches know me by name & always challenge me in the best way.

Source: Google

★ 5

I cannot say enough good things about Orangetheory! Since starting back in 2018, I've convinced my mom and husband to join and they are both absolutely hooked! We'll take classes together when we travel, or we'll compare notes on a workout from afar. It is the best way to sweat for an hour and the team at OTF Newport is the BEST. Always so welcoming, fun and encouraging.

Source: Google

★ 5

Best 1hr workout around. Great staff and coaches.

Source: Google

★ 5

I love the workout and I love the staff at orange theory fitness, Newport Beach.
I never get board and feel great when I finish my workout.

Source: Google

★ 5

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★ 5

I have been doing Orange Theory for over 8 years now and have been to many studios across many states and I must say OTF Newport Beach is my favorite! All of the coaches are extremely friendly and ensure to pay close attention to form! I would highly recommend OTF Newport!

Source: Google

★ 5

A fantastic workout with even better vibes. Highly recommend OT Newport.

Source: Google

★ 5

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★ 5

Super friendly staff who are invested in seeing you grow. Great full body workouts that change daily to keep you on your toes and feeling your best!!

Source: Google

★ 5

I am getting a great workout and it doesn't even feel like it. The time goes by so fastI don't have time to think about the fact that I'm working out.

Source: Google

★ 5

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★ 5

Best workout and group of trainers, staff and fellow workout buddies in the OC!

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★ 5

Love this studio, the team and awesome coaches!!! First studio on the west coast and celebrating 10 years this January, let’s goooo!! Come to class to see the Sr. Studio manager, Rigo, workout in a Santa outfit!!

Source: Google

★ 5

Doesn't get better than OTF. Tough, ever-changing workout, educated coaches, and wonderful staff. New treadmills are needed at this location!

Source: Google

★ 5

Such a great workout...amazing coaches and staff! Such an effective way to get in shape and enjoy yourself along the way!

Source: Google

★ 5

Orangetheory has been the best workout ever! I love how it changes up every time and enjoy the amazing workout events! The staff is super friendly and has been the best thing for me. I’ve been going here for about 3 years and has been the longest I’ve lasted at a workout. I was upset when they closed during the pandemic. This place gets you from saying “I have to workout “ to I get to workout “ . This place encourages you to show up. That’s the most important thing to them you show up!

Source: Google

★ 5

OTF is simply ✨the best✨ from the workouts to the staff. The uplifting and encouraging environment makes working out FUN! And shoutout to Maelyn for being the glue of the studio!

Source: Google

★ 5

I love OTF. The team is fantastic - a personable, friendly staff that goes out of their way to get to know everyone. The workouts are varied making sure we get our cardio in while working different muscle groups every day. The energy and the community vibe keeps me coming back for more.

Source: Google

★ 2

Workouts and coaches are great. Must be under new management…front staff is cold and rude.

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★ 5

The best workout with high energy & killer music! I was always a bit intimidated to start OTF, but once I started & got the hang of it, I saw results within a few months of consistently attending classes. A real game changer!

Source: Google

★ 1

I had the worst experience with Erika White’s class. I would not go to another class she is instructing.

Source: Google

★ 5

great workout. we'll rounded hitting cardio and strength and power.

Source: Google

★ 5

I cannot adequately express the positive changes to my fitness and health as a result of my 9 years at Orange Theory Fitness. Despite being 9 years older I’m more fit than when I started and I was 55 then. The workouts are very challenging and never dull. The competitive and supportive environment of the coaches/staff and members is much like running a large marathon or triathlon. It makes it easy to push beyond your perceived limitations. I’m excited for my next 9 years of membership.

Source: Google

★ 5

Great studio! All you really have to do is show up, staff is friendly and approachable. Erika is the best, always feel great leaving class.

Source: Google

★ 5

This is the OG original location.

Source: Google

★ 5

I love orange theory fitness. It’s a great place to get a structured workout in, with a combination of barbells and other floor-type athletics, also treadmills, rowing machines, and some spin cycles. There hour long class a few times a week is a perfect way to stay in shape.

Source: Google

★ 5

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★ 5

Effective and fun workouts in just 1 hour!

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★ 5

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★ 5

Love this studio! I've gotten into amazing shape quickly highly recommend Orangetheory to everyone!

Source: Google

★ 5

My fiancé and I just signed up for orange theory and after 2 class we love it already . The workout is amazing , very Intense and very well organized , the coaches are amazing as well .

We are so excited to be part of this amazing community 🙏

Source: Google

★ 5

Source: Google

★ 5

All of the staffs and coaches here are extremely friendly.
I've been going here for 10 weeks but Orangetheory Newport has helped me get in shape and stay healthy.

Coach Erika especially is an amazing coach. She not only pushes me to limit but also motivates me to achieve my goals. Some of the things that she has helped me with so far are:
(1) improving my average mile time by 2 minutes,
(2) helping me with my forms in lifting weights, and
(3) helping me recover from my knee injury.

Thank you Orangetheory Newport Beach and Coach Erika.

Source: Google

★ 5

Amazing classes with Melissa at OTF! If you are looking for the best workout then this is IT!!

Source: Google

★ 5

High energy, good music and different work outs each class.

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★ 5

The workouts are so fun! They change it up every class so I know I’m targeting different parts of my body resulting in a great workout. I also enjoy how I get to listen to my own body, go at my own pace, and push myself accordingly. It’s a totally non-judgmental atmosphere and everyone is really friendly. Since starting at the gym, I’ve noticed having more endurance and becoming much stronger— I can really see the results. Doing Orangetheory has changed my body and my life! Love it!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great workout, helpful, kind coaches and staff!

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★ 5

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★ 5

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★ 1

We have loved OrangeTheory in the past, and are active members at other locations. The workouts are wonderful, and this review is not for OrangeTheory in general -- but specifically for this Newport Beach location. My husband and I have been raving about OTF for months and wanted to bring our friend to experience her first class. We booked the 4:10 pm class in the morning (with intent to go dinner after, we have reservations!) and filled out all the online paperwork to go to a new location per the OTF policy.

At 3:30, the front desk called our friend to tell her she had to arrive 30 minutes ahead (calling 40 minutes before class?!) and we told her we were 30 minutes away from the studio. She repeatedly told us we had to arrive by 3:55 before the class for a "tour" of the studio for first-time clients and we told her repeatedly we would come as soon as possible, but that we were 30 minutes away!

We rushed down the freeway in the rain and arrived for our 4:10 class at 3:58 and we TURNED AWAY! We were APPALLED at her rudeness and lack of understanding for only not being a few minutes behind, and so embarrassed as members that the awful front desk was refusing to allow our friend to join our class because of an arbitrary rule about "selling the studio" to a new client! She claimed she had "paperwork" for us to fill out, but we had filled it all out online in the morning.

If OTF Newport Beach wants to attract clients, maybe try not being rude to existing members and their referrals?! We will NEVER come to this location again and now our friend is so turned off from even trying OTF at all! Such an unprofessional experience and completely opposite from our other welcoming and energetic OTF studios.

Source: Google

★ 1

Never had a worse experience than this studio. Horrible experience with front desk associate who was not only rude, but extremely condescending. We brought in a new member (we are already members), and showed up ten minutes early. Apparently, this was not enough time for them to accept a new member at the class, despite having 100% of their paperwork filled out beforehand for all parties. Completely unacceptable, unprofessional, and frankly, embarrassing for us after saying good things about OTF to the potential new member.

Source: Google

★ 5

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★ 5

Costa Mesa location is well run and employees are very helpful and easy to deal with.

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★ 5

Class atmosphere is great. The workout can be as intense as you make it. (This studio never lacks for someone to push you.) I’ve been really lucky to get to workout with coach Kevin, who has helped me cut 7% off my 200m row and 1 minute off my mile time over the past year.
—-OTF in general: The HIIT format really works for me and I enjoy it very much. love the reciprocity program. With Orangetheory’s network I’ve been able to get workouts in Santa Barbara, Portland, Denver, and Vegas. It has been nice to experience different studio experiences in different places AND it is a great way to get a workout in while traveling.

Source: Google

★ 5

Great workout!

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★ 5

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★ 5

Love the staff and coaches. All equipment is well maintained and classes are top notch.

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★ 5

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★ 5

The staff in front were very friendly and explained the equipment and expectations of the class well. The instructor that day also spent a good amount of time after the class going over my results, what to expect for future classes, and any questions I had.

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★ 5

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★ 5

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★ 5

You can workout OUTSIDE HERE! The trainers are so kind, talented and very accommodating during this crisis. The workouts always challenge me. This is a great way to stay fit this new year :)

Source: Google

★ 5

My FAVORITE studio, without a doubt, is this Orange Theory!
Kevin, James, and Emily all are incredible trainers, and they push you to hard to work harder. Everyone remembers your name when you walk in and they’re so kind!

Source: Google

★ 5

Amazing experience. Kevin is the best but all the trainers have been great. It’s a good mix of cardio and strength training. No masks required outside which is so nice. So much better than trying to workout on your own. It’s like having a personal trainer.

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★ 5

Great to be back at OT! The outdoor workouts are challenging and fun. So happy to be back! Thank you Newport for setting it up.

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★ 5

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★ 5

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★ 5

The OTF Newport Team has created an environment that is supportive for everyone that comes. From the first smile at the desk to the final "Have a nice day", the team and coaches really care and take an interest in the members. I LOVE the workouts. They are the best and combined with the HR monitors, I really understand what the goals/ focus of each workout and how to gauge it.

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★ 4

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★ 5

Cant beat getting in shape check it out nice place .

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★ 5

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★ 5

The workouts are legit, the staff and coaches are stellar, and this location overall is one of the best OTF studios I’ve been to, from one coast to the next. Highly recommend!

Source: Google

★ 5

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★ 4

Always great to get an OT workout in while on the road. The studio was nice and well-maintained, but it felt a little impersonal. In every other OT I've ever gone to, the coach comes out and welcomes the class beforehand, gives them an overview of the workout (including the focus), and then everyone goes in together. In this studio, as soon as one class ends, the next class just sort of meanders in and the coaches don't offer any sort of group welcome. That being said, the coaches were definitely on their game and great and offering pointers and motivating during the workout.

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★ 5

I love OTF. Makes me feel good!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing workout and friendly team! Head coach Kory gave me great tips!

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★ 5

The best way to do a complete , full body, workout in 1 hour. Great coaches and great staff.

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★ 5

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★ 5

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★ 5

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★ 2

Was in town on vacation and went to the Newport Beach location of OrangeTheory Fitness. I’m a power walker, and since I’m visually impaired, I could not read the workout which was on the slip of paper taped to the treadmill. I was the only power walker in the class and the coach, Julian, didn’t call out what I needed to do. I jumped off the treadmill and tracked him down and asked him what I needed to do. He kept on referring to the slip of paper (which I couldn’t read). I was getting frustrated and upset that he wasn’t communicating effectively with me. After some back and forth, I finally understood what I needed to do and was able to continue with the workout. I know I’m in the minority being a power walker, but also being visually impaired and unable to read the slips of paper taped to the treadmill, coaches need to be more responsive to folks like me. Other than that, the studio was clean and the front desk staff were very welcoming.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Great well rounded workout for people of all ages and abilities.

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★ 5

A great well rounded workout! I loved the ability to track my effort throughout the workout with the HR monitor. The coaches are fantastic and keep you motivated throughout the workout.

Source: Google

★ 5

Best 60 min strength and cardio interval training you’ll get!
This particular location isnt my home studio but if they had the option to allow a second home studio, I’d definitely pick the Newport location.
Front desk staff is friendly and helpful and I’ve only taken classes with two of their coaches at this location which are Coaches Kevin and Courtney who are just awesome.

Source: Google

★ 5

The coach Julian is awesome ! Great music good personality - a true motivator !

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★ 5

I was visiting the area and tried the Newport OTF. Great class! Great energy! and Great Instructor!

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★ 5

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★ 5

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★ 5

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★ 5

Best workout and team ever!

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★ 5

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★ 5

All of the instructors whose classes I’ve taken are awesome, and I frequent Julian and Sara‘s classes. They are really great with helping me with modifications for any injuries/weaknesses. I love the mix of interval cardio and weight training. It has changed my body more quickly than any other workouts I’ve ever done. I have less body fat and more muscle mass these days.
The front desk is also very knowledgeable and helpful.

Source: Google

★ 5

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★ 5

All the staff have had a great attitude and genuine interest their clients. My wife and I look forward to our classes every week!

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★ 5

best 1 hour workout there is

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★ 5

Great coaches, vibe and one of the best workouts out there!

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★ 5

Excellent balance of strength and cardio every time! It's HARD but fun and you can't beat the feeling afterwards!

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★ 5

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★ 5

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★ 5

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★ 5

Really good cardio push with all over body workout.

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★ 5

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★ 5

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★ 5

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★ 1

Mission Viejo OTF: Was disappointed with pre-purchase policy. I was told they expired after a year. How does it expire? I am sure if I still had the money I paid in my pocket it would still be good. Poor policy...now I tell people my unhappy story instead of the good one I originally posted. Hope you rethink that type of situation. I might have referred a few people and provide happy customer experience instead. Was only about 4 classes. Do the math OTF. That is some costly negative PR. This was at the Mission Viejo location.

Source: Google

★ 5

It is a great facility and with a top class staff.

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★ 5

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★ 5

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★ 5

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★ 5

Coaches are the best (shout out Julian and Sara) but they're all great. Front desk is awesome. Great people, great workout, a lot of fun. Go and have a good time.

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★ 5

I received direct correction from the coaches on my form both in the weight room and on the rower. The staff was inviting, friendly, informative and eager to make my experience better. You have a fantastic staff and I can't wait to visit again.

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★ 5

One of OTF's premier studios with exceptional staff and coaching.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

Orangetheory workouts are different every day and I never know what to expect! Even on the days that I'm dragging myself in, I leave proud that I put in a great effort. The coaches do a great job in creating a motivating environment by having fun music, sharing tips on form, and encouraging you along the way.

I can't say enough good thing about the coaches and front desk staff; they all are so friendly and happy to have you there.

Source: Google

★ 5

Top gym around town.

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★ 5

Big fan!

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★ 5

We are luck to have Orange!

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★ 5

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★ 5

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★ 5

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★ 5

Excellent group trainers and sessions! They know their stuff and are always interested in ensuring your success!

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★ 5

Coach James has made all the difference in my workout routine! He is ALWAYS motivating, inspiring, funny and makes this crazy challenging workout fun!!!

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★ 5

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★ 5

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★ 5

I love it. I hate running but, I find myself pushing to get better all the time! It's weird really. It's more like sprints so, right when you feel like you're gonna die you get to walk! It's the greatest thing ever!!

Source: Google

★ 5

Hardcore, efficient and trainers are constantly checking on you. OTF is Just for me

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★ 5

I love EVERYTHING about OrangeTheory! Amazing, difficult, full-body workout. Everyday has a different workout that always makes it a challenge that keeps pushing me to be better. Love it! Staff is awesome and always willing to help!

Source: Google