★ 1

I am a member of Orangetheory Fitness in Elk Grove and decided to try the Sacramento location since it’s closer to home. I booked the noon class 2.5 hours in advance and arrived 9 minutes early, signing my name at the front desk.
The manager, Ivy, and her staff were chatting and never checked my file or logged me into the system. When the class was about to start, I went to my assigned rower and saw my name wasn’t on the screen. I informed Ivy, who responded with attitude and handed me paperwork to fill out, including credit card information.
I explained that I was a member at another studio, my credit card was already on file, and I don’t carry it with me. As I completed the forms, she mumbled to her staff that she couldn’t let me join because the class had already begun.
In my frustration, I called the Elk Grove manager, Ben, to confirm my unlimited Orangetheory membership and that my credit card was already on file. Ivy spoke to Ben and falsely claimed I had not booked the noon class—she lied. Here is a screenshot from my app proving I booked the class 2.5 hours in advance.
This was incredibly frustrating—I had taken two hours off work for the workout, only to be turned away. As an unlimited membership holder, I pay no extra fees to visit other locations in Sacramento. If first-time paperwork was required at this studio, it should have been processed when I signed in 9 minutes early, not after the class started. Instead of apologizing for the oversight, Ivy treated me like I was trying to sneak in without paying.
Ivy, the manager, spoke to me—a paying member old enough to be her mother—with such condescending attitude, as if I were sneaking in to dodge a few dollars. That accusation struck at my integrity and left me deeply humiliated. I hope the studio thoroughly investigates a manager whose behavior toward members is this unprofessional and disrespectful.

Source: Google

★ 5

I have been a member of OTF Land Park for a year and have nothing but positive things to share about this gym!! The front desk staff are incredible - Ivy and Jess do an amazing job of being welcoming, friendly and supportive. The coaches at this location are also really special - I usually see Coach Trisha or Coach Tawni and they are both experts at what they do. They are the perfect mix of instructive, motivational and fun. I also love the music. I started off attending twice a week but upgraded to 3 times per week a couple months ago.. can't imagine my life without OTF now!! (and I was NOT a gym girl before this).

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★ 5

Nicest folks at OTF I have met. Great staff!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

I love OTF overall but this studio sadly is the worst. I've visited 10 other locations across the country and if this location were my only option I would cancel my membership immediately.

I only go to this location when I'm out of town. I literally only go when Tawni is coaching. She is welcoming, she corrects form, and she has the best playlist out of all the coaches.

This studio's front desk staff aren't welcoming and give off the air they'd rather be somewhere else or that they overall hate their job.

I have taken classes with 4 coaches at this location. Only one is welcoming and strives to know members by name: Tawni, the MVP.

Overall, this studio lacks diversity in both members and staff. They give off a very entitled vibe yet their studio is quite basic in size and equipment.

Although, I wouldn't recommend this studio in particular I do recommend OTF.

Source: Google

★ 4

Staff was very friendly and helpful. Coach was great. High energy. I love that everyone is just getting their workout not worrying about the next. No judgment here! Recommend if you like group workouts.
*Bathrooms are all gender 1 person bathrooms. Same for showers. They stock the bathrooms with air freshener, deodorants, hair ties and more.

Source: Google

★ 5

Really enjoy this location’s studio. My wife and I like to come on the weekends for Coach Tawny’s classes - she brings a lot of great energy that makes you want to crush the workout. Highly recommend this studio if you’re in the area.

Source: Google

★ 5

Joining orange theory has been a great experience. The classes are challenging, fun, and always different. The coaches are motivating and also supportive, giving variations to exercises and encouraging you to listen to your body. There is a positive, welcoming, and safe community here. I enjoy going to classes and working toward my fitness goals.

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★ 5

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★ 5

Best workout ever! We love Conner!

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★ 5

Great studio! Staff and coaches are friendly and helpful!

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★ 2

from 5 star to 2 star
currently must walk about 70 yards after parking. Took out all the parking that was previously available. Will really hesistate to go there and just go to Midtown or Natomas instead.

Source: Google

★ 5

I was hesitant to join this gym as it was a major step away from the smaller ones I had been going to. I immediately was drawn to the support of the trainers (Conner and Tawni) and welcome from the amazing staff. The classes are great. You come in and don’t have to think. You don’t socialize. You sweat and work. That’s what a gym should be.
Added bonus that you can check into any gym. They make it super easy to get in shape and stay that way.
Lastly, I love the personal welcome you get while checking into the gym from the front desk staff. They are always personable and helpful. They set the tone for a fun and accepting experience.

Source: Google

★ 2

Amazing desk staff. Sophia, Jorge, & Jessica are wonderful staff who work really hard to keep everything running smoothly at the gym. They especially carried things for a while when they were transitioning managers. The gym is the cleanest and hottest in temperature.The issue is bad customer service with management and the group that owns the franchise. They sold a bad heart monitor link to me, and I have yet to see a replacement. (It's been three months) When a product is bad, see all reviews on Reddit and elsewhere, the corporation should exchange for a regular burner. The link was very expensive. Instead I've been borrowing a heart rate monitor. This is difficult due to all my travel. The regional manager offered for me to pay half for one. I don't understand how this is a good policy. My home gym, MidTown, owned by another owner offered to make it right even though it wasn't their fault. We have been attending Land Park due to the scheduling convenience in comparison with Midtown. MidTown has the best customer service...it's just full at the hours we would like to visit at times. It's a popular place. We are really disappointed that the lack of integrity with Land Park's owners and upper management make it difficult to further endorse.

Source: Google

★ 5

I absolutely love the coaches and staff at this OTF location. Everyone is sooo welcoming and so friendly. For someone who was completely new to the community, they welcomed me so graciously. I truly appreciate how the front staff/coaches try to memorize the clients name. They truly have an amazing customer experience. The location itself is maintained and clean. Love OTF fam!

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★ 5

Efficient 1 hour whole body workout.

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★ 4

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★ 1

Was so excited for my first workout after having my baby, but I never got to experience it. You have to be 30 mins early for your first workout, which I really tried to make but between needing to comfort my toddler and my baby needing to nurse longer than expected, I was running a little late. An employee called while we were driving to tell us the cut off was 8 am and we told them we were a few mins away and they said that was fine. We arrived at 8:01 am and the two hadn’t communicated because the employee at the front desk said we missed the cutoff and needed to leave and pay a $35 late cancellation fee. We spent over 5 mins arguing back and forth…time that could have been spent doing our paperwork and getting the tour. They finally agreed that we could still workout but by now we felt so mistreated that we just asked them not to charge us, which they agreed to. Another group walked in over 5 mins after us and the employees rolled their eyes and asked if they were with us…like it was our fault that now EVERYONE was late. I’ve been to so many gyms and have never been treated like this.

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★ 5

Engaged/enthusiastic coaches who do great job motivating and very welcoming staff.

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★ 5

Started OTF a month ago and it’s been nothing but a great experience so far. I came in very familiar with the HIT and cardio side but wanted more strength involved and they do just that! The front desk and coaches are awesome and always make sure they are available to answer any questions. Workouts are 10/10 and keep me coming back!

Source: Google

★ 5

02/22/2023 Update: 1 year and 5 months ago, I joined OTF Land Park. It was the best thing I have done for myself post pandemic. The staff is friendly and helpful. The coaches help you become a fitter version of your previous self, by encouraging and challenging you in each class. I start most days with an OTF class and I am still loving it!

The staff is friendly and helpful. Coaches are motivating and keep you moving. I am 15 classes in and I am enjoying the experience!

Source: Google

★ 5

I love the classes and instructors here. It’s really hard for me to stay consistent with my workouts but since joining OTF, I’ve been going 3x a week and actually look forward to working out. The studio is super clean, instructors are helpful and friendly, and the music is always on point. I highly recommend taking a class here if you need motivation!

Source: Google

★ 5

In the dismal, dark morning, Orangetheory Land Park is a brilliant beacon of a gym. Even if I don't want to get out of bed in the morning, I know the vivacious trainers and bright lights will motivate me to work out hard. The benefit of working out with a coach is that they can push me to my limit. I'll admit that if I were alone, I wouldn't try to make the treadmill move faster or lift heavier weight. The most effective use of my hour is an OTF workout, which I ADORE. Try it; I'm confident you'll enjoy it!

Source: Google

★ 5

Great coach specially Amelia!!! Very clean studio!!!

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★ 5

OTF is a great workout! Connor, Casey, & Amelia are great instructors and make it a lot of fun.

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★ 5

Casey is the best! Great staff

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★ 5

OTF Land Park is one of the best studios in Sac Town. The sales associates are super friendly and very helpful! I'm always greeted when i walk in and they tell me to have great day/evening when i leave. The coaches are amazing, they genuinely care about your goals, and motivate you to do your best. They are also attentive and correct your form so that you maximize your workout, and cheer you on when you put in the extra effort!

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★ 5

I am 4 weeks in after a LONG hiatus off working out and I cannot tell you how AMAZING this gym is!!! The entire team at Land Park are so great and supportive!!!! OT does all the guesswork for you, your in and out in 60 minutes and you will for sure get that heart-rate up!!! The front desk team are always smiling and welcoming!!! The instructors are so helpful and motivating!! Conner is the best and cracks me up!!! I am so happy I joined Land Park OT!!!
Love my LT studio 🍊🧡🤍🍊🧡🤍 as

Source: Google

★ 5

I love Orangetheory! I went from having no workout routine to going to OTF 3-4x a week. If you’re unfamiliar - workouts always consist of rowing, treadmill, and weight floor. The workout changes every day and every location in the world does the same workout. The fun workouts, music, and coaches have helped me remain consistent and continue to push myself for over a year now. The front staff are also friendly. The facilities are always clean and well maintained. It’s located in a strip mall so parking is relatively easy.

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★ 5

The trainers are great and the workouts always push me

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★ 5

Good classes, very nice staff. I like this gym very much!!!👍👍👍

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★ 5

OTF is my kind of gym! I don’t know what I’m doing and I get easily intimated with gym equipments, so I love that after a long day at work, a professional coaches me through the whole workout.

I’ve been in and out of different gyms for several years but nothing ever stuck for very long. I am very happy to say, I’m finishing up my 6th month (that’s half a year) here at Land Park OT and I cannot be more proud of myself. I’ve had a lot of first here at OT. First time in my life I’ve committed to the gym for 6 months straight without a break (trust me, I’m really good with excuses lol), gone to the gym 3 times a week consistently (planning is key, I know because I have 3 kids under ten and they have a lot of extracurricular activities + homework), ran a whole mile in 10 minutes flat (even better than my high school days), and best of all, I even made gym friends.

The facility is clean, the coaches are energetic, and the staff knows me by name. I am loving my time at OT Land Park and I look forward to celebrating my 100th class there as well as my 1 Year anniversary with OT!!

If I had to say one negative thing about OT, it would have to be the cost. But then again, you get what you pay for, so if you want something nice, expect the price tag to be nice as well.

Source: Google

★ 5

Great group of trainers and a well balanced workout.

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★ 5

I love OTF Land Park! It has a positive atmosphere and is so motivating! I always leave smiling.

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★ 5

I wish I could live there I love it so much. Only major complaint is that they do not serve alcohol.

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★ 5

Love this high energy, motivating workout!

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★ 5

This place is great with a wonderful staff. This is the only gym that has really worked for me and I have gone consistently since they opened in October 2021. I am 51 years old and in the best shape of my life. OrangeTheory works if you work at it. Can't say enough positive things about OTF Land Park.

Source: Google

★ 5

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★ 5

I love all of the coaches and staff. Everyone is so nice and motivate me to get fit!

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★ 5

Great studio with awesome coaches and front desk staff. Jorge at the front is especially helpful but all team members are super polite and accommodating. Tawni and Connor are my favorite coaches and balance the perfect amount of motivation and energy at 5am in the morning. I have a great time every class and always get a good workout in. Highly recommend.

Source: Google

★ 5

OTF Land Park has become a morning habit that I just love. The coaches are amazing and really know how to push and encourage you. I love how organized it is, made it so I felt comfortable knowing what was going to come next and where to go
Thank you so much OTF Land Park

Source: Google

★ 5

I am new to this studio but an OTF veteran. I really like the layout of the studio. The beauty bar is a nice amenity as well. The front desk staff is very helpful and answers any questions that I have. The coaches are wonderful at this studio. They are very personable and are friendly with the members before, during and after the workouts. The coaches are interested in motivating the members to do their best! If I could change one thing, it would be to have a regular 7:00 pm class a few times a week. I highly recommend this studio!!!

Source: Google

★ 5

A great place to workout with a wonderful community of people. Always a fun way to get my workout in!

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★ 5

i love otf land park- they are flexible with healthcare works schedules and always so accommodating. the coaches always cheer me on, support me, and push me to be a better version of me

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★ 5

The trainers are awesome. They help the “older” ones with modifications. I especially love the LIFT classes.

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★ 5

At first I was apprehensive to try orange theory but once I took my first class, I loved it. I love that the classes are always different and the coaches at this location are amazing and motivating and push me to always do my best. Coach Tawni and Coach Conner are so supportive and they have the best playlists.

Source: Google

★ 5

Love this gym. Best workouts. Motivating awesome coaches! Highly recommend. Just DO IT!

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★ 5

Land Park OTF has great coaches who bring a lot of energy to their coaching. It's usually not too crowded which I appreciate. Plus, the staff is friendly and they keep the studio in good shape. It would be nice if members were given, even just one, late or cancel forgiveness. Life happens. Other studios allow for this if they are texted or called...as long as it's not a habit. Something to consider. ...and I don't think I have ever had to cancel!

Source: Google

★ 5

I love the land park OTF studio! The coaches are super friendly and motivating with the right amount of energy to pump you up but also respect everyone's workout is different. The staff are also great, welcoming, organized and very helpful. I come 3-4 times a week and never regret it. I always walk out feeling better than I did walking in. Great studio, people and workout!

Source: Google

★ 5

I recently moved to Sac and I've experienced numerous OTF locations here and in MN. This one is awesome with the blow dry bar and monitors on the rowers. Clean and friendly. The coaches are an excellent mix of motivating without being too pushy or too relaxed.

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★ 5

I just love this place. Amazing and fun coaches as well as very nice staff. I feel very lucky to work out here. Great location too.

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★ 5

Amazing workout !!! Definitely worth the try !! Loved every minute

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★ 5

I wish i could give this place 12 more stars. The coach was amazin, work out was great.

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★ 5

I signed up about 3 weeks ago and have loved every class since! In the transformation challenge since the 16th and already seeing results after 6 classes!! 🙌🏻

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★ 5

Great coaches here! Highly recommend taking a class with Amelia!

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★ 5

Awesome coaches! Super nice and helpful staff! Excellent music! Great facility layout! I have so many great things to say about it all. Great class schedule although I hope they add more early afternoon classes - but they are always adding more classes so I’m sure this will happen soon.

Source: Google

★ 5

I was actually planning on quitting OTF (horrible experience with studio managers elsewhere) when the crew at Land Park showed my what the workouts could be - high energy, fun spirited sessions that build community because the coaches and staff get to know you beyond your name - your goals, standard reps, and when you PR. This location also has the best showers - hot water, two types of heads, brand name shampoo, conditioner, and body wash - and the best part is they are always clean!!

Source: Google

★ 5

TLDR; First day taking a class was amazing. I immediately signed up. All the coaches bring something different to the class environment and overall vibe and I absolutely enjoy every class. Front desk has a much more mellow vibe, which isn’t bad, just something I’ve noticed. They are kind and professional. A lot of my PR’s were because of OTF’s weight lifting and increased my overall speed on the tread with their regular 2G classes.
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My partner invited to my first class after he was raving about it for a week. I freaking LOVED every minute of it. The music is always fire. I signed up at the end of the class. I’ve taken a class with all the coaches and they’re all so knowledgeable, fun, and respect people’s limitations and their comfort and always have alternatives. They never push you to the point of pain and always remind you that YOU are in control, they are there to simply teach you, guide you through the workouts, and make sure you’re not overdoing it to the point of pain. Honestly every coach at Land Park feels like a very fun and knowledgeable gym buddy but when it’s time to work, it’s time to WERK. and they give each member their individual attention- I don’t know how they do it but bless them because it has helped me so much in knowing when to push myself so that I can truly become stronger. I’ve even gone to one of their socials and they are really as fun and funny outside of the classes as they are in class!

Coach Tawni, Casey, Amilia, Sharlette,and Connor- you are freaking rockstars! Thank you for making OTF such a fun place to kick butt!

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★ 5

OTF Land Park is a great studio. The coaches are rock stars! Super friendly, inspirational and genuinely care about all of us!!

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★ 5

Love the workout and friendly staff. Variety in workouts are perfect for working all areas of the body.

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★ 5

Excellent workout with amazing coaches. The front counter team is so helpful and assisting with anything you need. 10/10 recommend!

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★ 5

Hands down this is a great experience! The front counter staff are friendly and helpful, the coaches are great - they are encouraging and enthusiastic. The hour goes by sooooo fast. I can't imagine going back to any other type of "gym".

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★ 5

Orangetheory land park is such an amazing place to work out not your ordinary studio. The family/village vibe both staff and coaches give keeps you motivated and coming in for more. They don’t just work there, They love it there and most importantly they love watching you crush your goals they hold you more than just accountable in your fitness journal all aspects and journeys in your life. Love the Land Park Location

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★ 5

OTF Land Park is the newest in the region so everything is sparkling clean and everyone is welcoming. Even the most introverted introverts or those with the most basic understanding of working out can inherit great exercise habits and build meaningful relationships with members and staff. The environment is inviting, inclusive, and most importantly it’s motivating. Whether you’re a pro, or you’ve never worked out a day in your life I recommend stepping inside and giving the class a try. You’ll be hooked in no time!

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★ 5

Love this place. Friendly staff and a workout that gets your heart beating. What more can you ask for? Oh, and it's very clean too!

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★ 5

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★ 5

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★ 5

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★ 5

I love the variety of the workouts! I just wish the schedule was more consistent for my schedule.

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★ 5

Gorgeous spacious studio!

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★ 5

Best OTF in town by far

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★ 5

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★ 5

Hands down the best staff! Everyone is so friendly and goes out of their way to remember you! The facility is very clean.

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★ 5

I love this place. I enjoy every gym day and never thought I would look forward to working out so much.

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★ 5

I love this place! The workouts are great, the coaches are fantastic, and everyone is so kind and welcoming! 10/10.

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★ 5

Love orange theory! I show up and they have a tough but rewarding work out for me every time.

Source: Google