★ 5

OTF has changed my life for the better - I was having a really hard time post partum getting back to a healthy state. I didn’t recognize myself anymore and it was really affecting me. I tried OTF off a friend’s suggestion who was also going through the same transformation. Thanks to Suzy and Niko, I have reached BELOW my pre-baby weight and I feel stronger than I have in over a decade. I can’t thank this wonderful team enough for the confidence and happiness they’ve returned to me. And thank you Daisy for remembering my name since day 1 and being so kind and warm, it helped me feel comfortable enough to keep coming. Thank you OTF, you’re the best and I can’t wait to reach my 1 year anniversary and beyond!

Source: Google

★ 5

Love the coaches here - clean studio and they have flexible schedules for day and night classes!

Source: Google

★ 5

I’ve always hated working out, but I LOVE orange theory. All of the coaches at this location are amazing! Coach Niko always pushes me and has the best playlists. The front desk staff are awesome too. Highly recommend!

Source: Google

★ 5

Motivating, energizing
group interval training for all levels. You against you! Great workout in less than 1 hour. You can go to any Orange Theory if you are working or vacationing out of town!! Great coaches and support staff!!!I. Voted best gym! Love getting stronger and healthier! Try the first class free.

Source: Google

★ 5

Thank you, Orangetheory for giving me not only a fitness routine for the past six years, but also a great group of friends! I look forward to coming here, even when I don’t want to work out. Orangetheory is for sure of community. I also love that I can use my membership other places when I travel.

Source: Google

★ 5

Love the coaches, great music, love the energy from others in the class! I have a full group of work out accountability partners I’ve met through consistently coming! Love this place!

Source: Google

★ 5

The studio and instructors are great! It’s an awesome workout with great music. I highly recommend this studio!

Source: Google

★ 5

Love OTF Torrance! I have been coming here for 5 years and love the dynamic workouts.

Source: Google

★ 5

I’m from out of state and really was impressed with the class. The staff was very welcoming and the instructor was excellent. Her music was awesome. Highly recommend. Will come back for sure.

Source: Google

★ 5

I love everything about this studio! It’s well kept, the workouts are great and the staff is personable and amazing. Highly recommend

Source: Google

★ 5

I’ve been going to Orangetheory Torrance for 8 months (since the beginning of 2025, my “resolution”) and this gym truly made it so easy to keep coming back. Between the front desk crew and the coaches, they made me feel right at home. I went from the 8 class/month package to unlimited because I’m OBSESSED. Angelica at the front desk remembers EVERYONE’s name, it makes you feel like you truly matter. I love coming to Suzy, Niko, & Jonathan’s classes. The challenges, playlists, and overall vibe are amazing. You wouldn’t regret coming

Source: Google

★ 5

I’ve been coming here for 3 years and I love it!! It’s helped me so much not just physically but mentally!

Source: Google

★ 5

I love being able to travel and visit an orange theory! Coming to the Torrance studio felt like I was walking in to my home studio; very welcoming, relaxed and always a great workout! This studio deserves the new treads :)

Source: Google

★ 5

Love this gym! You gotta try it! Try first class for free! My sister and I love the coaches and the staff and the classes!

Source: Google

★ 5

Started here over a year ago with the intention of losing weight and gaining muscle. I have accomplished both my goals and I continue to get stronger everyday. I love the energy and positivity of this place. Everyone is so kind and helpful.

Source: Google

★ 5

Have been doing orange theory for about half year. I have tried different gyms and home workouts but this is the only thing that I have been able to sustain consistently, working out 3 to 4 days a week. I am stronger and feel great every single time

Source: Google

★ 5

Love orange theory! Best staff and workouts ever!

Source: Google

★ 5

Source: Google

★ 5

Nice staff, clean facilities and cool vibe. I highly recommend.

Source: Google

★ 5

I love Orangetheory! The format is very motivating and fun! The coaches are great and I get a great workout every time. Highly recommend!

Source: Google

★ 5

Excellent, intense w professional Instractors, welcoming staff - make a life happier!

Source: Google

★ 5

I’ve been coming here since 2019 and it’s been the best thing I’ve ever done. I love having a consistent schedule that I can commit to and gets me motivated to go workout. All the staff and coaches are so nice and encouraging and it really feels like a family when you go to workout and not just a gym.

Source: Google

★ 5

Orangetheory Fitness Torrance is fantastic! The workouts are challenging yet fun, and the coaches are incredibly motivating. The mix of cardio and strength training keeps things interesting, and I’ve seen great results. Highly recommend for anyone looking to get fit and stay motivated!

Source: Google

★ 5

This studio and the amazing coaches changed my life. I’ve been an active member for over a year now and can’t envision myself stopping. The community I built here, the workouts, and the support is unlike anything I’ve experienced before. I’ve learned to appreciate my body and to embrace my health journey! Worth it!

Source: Google

★ 5

Love the coaches, community, and opportunity to push myself to be my best self!

Source: Google

★ 5

Great place to workout and build community! Coach Suzy is always willing to push you to the next level and gain strength!!

Source: Google

★ 5

Love the classes! Totally challenging and no class is the same. Most effective 1 hr workout. Never boring. Suzy is an amazing coach!

Source: Google

★ 5

I love all about Orange Theory at Torrance. The team from the reception to all the trainers are amazing. Highly recommended 💯

Source: Google

★ 5

Love orange theory. The coaches are the best!! They do a great job encourage challenging each one of us!!

Source: Google

★ 5

Coach Suzy is awesome! The front desk staff is friendly and helpful! The OTF workouts are incredible and you feel better for it afterwards!!!

Source: Google

★ 5

Nice and clean studio. Staff are friendly. Great workout.

Source: Google

★ 5

I love this location, nice and clean! Suzy is amazing!!! I love the monthly challenges like the 500m row to push yourself to grow!

Source: Google

★ 5

Orangetheory Fitness Torrance is the best! The workouts are intense and always varied, and the coaches truly inspire you to push your limits. The supportive atmosphere keeps me coming back. Highly recommend for anyone looking to get fit! 💪 #OTFTorrance

Source: Google

★ 5

Orangetheory Fitness Torrance is fantastic! The workouts are challenging and fun, and the coaches are incredibly motivating. I've seen amazing results and love the supportive community. Highly recommend! 💪 #OTFTorrance

Source: Google

★ 1

I was an unlimited member and wanted to cancel. I went online to fill out the required paperwork. 2 months later I’m still being charge $200… I called and asked to stop the payment and they said they didn’t see my request until taking a deeper dive. I offered to send them my emails stating that I got the confirmation on my end. They informed me that they will not reimburse me for this month- even though my notice was given passed 30 days per their policy. I asked to speak to the general manager and they denied me access to speak to the manager. I loved Orange theory and always thought I’d return. After this experience I will not be returning. The cancelation process is a nightmare.

Source: Google

★ 5

Source: Google

★ 5

I love coming to OTF Torrance when I’m visiting town! Gabi is such a great coach and the location is so convenient for anyone in PV or Torrance. Thanks for keeping me healthy and fit OTF Torrance!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I’ve been going here for a while,. Nice staff and excellent instructors always make sessions exciting, I’m quite impressed with overall experience!

Source: Google

★ 5

Couldn’t recommend this studio more! Started here about two years ago and am the healthiest I’ve ever been. All of the instructors are top notch — especially Suzy, Gabi, and Isaac. Can’t thank this team enough!! It’s the only gym I actually get excited to visit. Definitely try it out.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Amazing 🥰

Source: Google

★ 5

Outstanding Studio, I’ve been to several OTF locations as both a Member and a Coach and this one is top notch! From the front desk & the coaches, to the members themselves, Torrance Rocks!

Source: Google

★ 5

Great workout, trainer and classmates are very friendly and supportive. Most of the equipment is in good shape. Music is played very loud, which I don't mind but some may. They have row machines, exercise bikes, treadmills, and a weight area. A trainer tells 2 groups to reach certain heart rate levels. Group 1 alternating between the rower and the weight area and group 2 working out on treadmill (there are 2 exercise bikes for those that can't use the treadmill).

Source: Google

★ 5

I went in for a trial run. It was interesting and I think it's good for those who need the discipline. It's a little pricey for me, but I was happy they didn't pressure me. I may consider it in the future but for now I'll work out on my own. For those who like social and group settings with a visible result on a screen, this is perfect.

Source: Google

★ 5

I have never stuck to my workouts until now. Orangetheory is like having a personal trainer. The classes are small, all your workouts are tracked so you can see your progress.(if you choose to buy their monitors) The staff is great, super helpful.
I love it❤️❤️❤️

Source: Google

★ 5

Love orange theory!

Source: Google

★ 1

I signed up a week ago and have been attending classes in Lakewood. Yesterday I attended my first class with Suzy, I was so excited but quickly disappointed. The instructors in Lakewood are very motivating and encouraging, however Suzy didn't give the same energy. She made a few comments during the class that made it uncomfortable and resulted in me just leaving. Probably wouldn't come back to this particular class!

Source: Google

★ 2

Studio isn’t as nice compared to the other LA studios. Not much space between the rowers and constantly bumping into the person next to you.

Source: Google

★ 5

Source: Google

★ 5

I love this place. It is the greatest workout for everyone. It pushes you but also allows for personal growth that is specific to you. Honestly, the best workout out there.

Source: Google

★ 5

Super appreciate of Coach Kim and her coaching style. I worked out in this studio while on vacation and found all the staff to be friendly and welcoming.

Source: Google

★ 5

The best place, the best coaches and specifically Suzy with the best staff. Love this place, it's a lot of fun. :-)

Source: Google

★ 5

Source: Google

★ 5

The coaches and staff here are just absolutely amazing. When I joined Orangetheory, I was definitely overweight and just felt unhealthy. The workouts are fun and engaging and the coaches do an amazing job pushing everyone to their limits. I dropped over 30 lbs and feel much better today!
A special shout-out to Coach Suzy, Coach Kim and Coach Gabi. All 3 are absolutely fantastic at encouraging everyone and holding people accountable (especially when I skipped a workout or two ). Thank you all for everything!

Source: Google

★ 5

Source: Google

★ 5

The variety of the workouts, the various challenges thrown in each month, the supportive coaches and friendly front desk. It’s a wonderful fitness community and I have enjoyed being a part of it for the past 7 years.

Source: Google

★ 5

This is my favorite OTF location ! The coaches and front desk staff are all friendly and amazing ! The bathrooms are clean and well stocked. The gym is also kept clean and the layout is spacious. I highly recommend OTF Torrance!

Source: Google

★ 5

I have been doing Otf for over 5 years and there isn’t a better workout. I love all of the coaches and the staff is amazing. If you are thinking about trying it just do it! You won’t regret it!

Source: Google

★ 5

Such great workouts with such great people!! I have started going in the early mornings and there truly is a community feel. Suzy and Kim are great and very motivating! They push you to do your personal best without going over the limit. I love it!!

Source: Google

★ 5

Great staff and classes.

Source: Google

★ 5

Phenomenal coaches and friendly, courteous staff.
I appreciate your dedicated support
Highly recommend this studio

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Dear Mr. Lebrun, October 4, 2021
I would like to recognize the outstanding employees on staff at the Walteria
Torrance, Orangetheory Fitness. They have become family for all of us.
The Sales Staff have the first visible and personal contact with your clients. They convey a professional and recognizable image for Orangetheory. Genuine, efficient with check-in, and friendly. I appreciate the amenities you offer such as ear plugs & hair ties. The appearance of your reception foyer and work out room is clean. Your Sales staff have established a wonderful ambiance when we walk through the entry doors.
Sameh, Kyra, Monet, Daovadee, and Desiree
The Coaches are equipped with the mental/physical/nutritional/emotional tools for a complete work out. They are helpful to maintain a safe work out for everyone on the floor. Posture, breathing and a caring attitude. They instill an individual purpose and goal for each of us. They take pride in their appearance. Some Coaches have initiated and incorporated their own “style of confidence” which raises the bar for my enthusiasm and personal best.
Kimberly, Sara, Gabi, Suzy, Amanda, and Alex.
The Assistant Managers have leadership and passion for their position. They have demonstrated that they are capable of making a “command decision” quickly. They are efficient in handling details, helpful when needing information and will investigate to find the correct answer to any problem. As Managers, they have created a “family team” with the other staff members.
Christina and Juliana.
Your Walteria Team has a “top shelf” level of dedication and commitment to their profession, staff and clients. Thank you for taking interest and choosing the best person for each position in your business, it makes a difference. Bravo!
Regards,
Susan
OT Elite Member Torrance

Source: Google

★ 2

I had a good experience overall working out here. A couple of coaches like Alex, Amanda and Kim are really nice and always helped motivate the members while working out!
However one major issue I had was with a couple of other coaches who were very unfriendly and unwelcoming towards new members such as myself.
I had an awful experience working out in Suzy's classes as I found her very rude and hostile towards me on multiple occasions. There was a clear and obvious bias towards old members compared to how she behaved with the new ones. I felt demotivated whenever I had to go to her classes because of her behavior! Adding this here as an FYI for any new member who's gonna join this to be aware of!
Other than that, the concept of this is pretty nice to help with overall fitness. But IMO, it could do with a LOT less $ per month/class cause this is super expensive unnecessarily when you get to workout so little.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Complete workout in one hour. The coaches are amazing and will help/motivate you to reach your goal and improve your fitness condition in a safe and friendly setting

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I had a great experience at OTF. the staff was very friendly and the workouts were different every class which I really enjoyed

Source: Google

★ 5

AMAZING PLACE!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love not knowing what the workout will be each time I enter the studio while knowing that our Coach will always champion me through healthy challenge met with genuine cheer!

Grateful to Orangetheory Fitness Torrance Member Consultants, Managers and Coaches for their consistent support!!

Source: Google

★ 5

Always get a high intensity workout with no time to get bored. Staff are great with a clean environment! You have to try it!!!!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The coaches and all of the staff are amazing! The workouts challenge you to be a better you!

Source: Google

★ 5

Just love OTF Torrance. Those who sweat are bound for success... body, mind and spirit.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great studio and great workout!

Source: Google

★ 5

Great coaches, encouraging, knowledgeable.

Source: Google

★ 5

Love these high intensity training classes! staff and coaches are great!

Source: Google

★ 5

The workouts are awesome! You def push yourself

Source: Google

★ 5

Source: Google

★ 5

Great fitness classes to help motivate you to get into shape. Great for all levels of fitness because you can tailor the workout to your ability

Source: Google

★ 5

What do I love about Orange Theory?! The music is great, the trainers are knowledgeable and motivating, the members are friendly, the gym is clean and the workouts are challenging! What's not to love!?

Source: Google

★ 5

Fun, ever changing, and the friendly personal support from my coaches.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This studio is fun, welcoming and they do a great job!

Source: Google

★ 5

Source: Google

★ 5

All I have to do is show up. You guys do the rest for me. I also like all the times and days available to me. I can always fit in a workout even with my crazy single-mom schedule.

Source: Google

★ 5

Source: Google

★ 5

I have been a member for 4 months as of today and I have to say it’s life changing I feel so much better about my body and healthy. I can’t wait to continue my journey and see where I am a year into OTF.... I shout this place to the roof tops and the Torrance location has great trainers and amazing staff I feel like family when I’m there! I take the 7am class who wants to work out at 7am but as soon as I step through those doors I’m excited to work out and start my day!

Source: Google

★ 5

I can't say enough of ORANGETHEORY FITNESS in TORRANCE!!! I have been at it for two years and have not felt so fit in a very long time!!!
Love The New Management!!!! BIG BIG Shout out to JESSE YOU ARE GREAT AND A VERY BIG CONGRATULATIONS!!!
TO ALL THE WONDERFUL COACHES AND STAFF LOVE YOU GUYS!!!

Source: Google

★ 5

I love this location, the environment is soo great and everyone cheers on everyone. I love two coaches there coach Steffan and coach kailey. They really push you to your limit but help you reach your goal. I will be going for a while and I know they will help me reach my goal. Keep it up and I will recommend my family and friends. Also the sales rep ALI keep it up bro and make those sales to people who aren’t convinced.

Source: Google

★ 5

Source: Google

★ 5

Coach Kailey's class has routinely been one of my favorites to attend throughout the southland. I wish I had more reasons to be in the area other than sporadic work opportunities, but when I am I know my time at OTF Torrance will be energetic, motivating and positive. I've been on an admittedly long journey to get back into shape so it's priceless to leave a challenging class feeling a little bit better about myself. The front desk staff are always warm & welcoming making the experience from start-to-finish a worthwhile time in anyone's day.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I signed up for the free class and absolutely enjoyed it. It takes time a little time to learn the ropes but be open to a Lot Of Information. The teachers are great and they will explain any moves any time. Just ask! Stefan is my favorite by far. The energy is great. I feel this is the best workout if you are competitive.

Always show up on time and a little earlier than usual before class because parking can be a little tricky since there Are popular shops around. Just show up 5 minutes before class to be safe.

They have a cancellation fee if you don’t show up to class you registered or want to cancel last minute (Not my favorite) but in a way I think it’s good because it makes you follow through with your commitment and hurts your pocket if you back off. (Good accountability if you ask me).

I also like that is a month to month service and you can upgrade or downgrade your plan if you want to or need to.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Several months ago I decided to join orange theory, I made Torrance my home gym. I love how every time you come you get an amazing work out and you never can fully anticipate what the day will hold, keeping you from boredom! After several months of committing to working out daily and eating a balanced diet, I am 17 pounds down and looking forward to meeting my goal very soon of 25 pounds! Several months ago I decided to join orange theory, I made Torrance my home gym. I love how every time you come you get an amazing work out and you never can fully anticipate what the day will hold, keeping you from boredom! After several months of committing to working out daily and eating a balanced diet, I am 17 pounds down and looking forward to meeting my goal very soon of 25 pounds! I have no complaints, the staff are friendly and the trainers are good. I would recommend orange theory in general but I also like their Torrence location!

Source: Google

★ 5

Source: Google

★ 5

Great workouts with amazing results!!! Torrance location has wonderful amazing coaches!!! Best Ever!!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Never boring and I always leave feeling like I got an awesome workout!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Fantastic workouts guided by well-educated and positive coaches. Challenging and focused!

Source: Google

★ 5

Source: Google

★ 5

Just wanted to know what they were,

Source: Google

★ 5

Source: Google

★ 5

AMAZING!!! The staff. The coaches. The facility. All around everyone and everything about this studio is absolutely wonderful. I first signed up about 6 months ago and had goals in mind for myself, i can happily say i have met those goals and continue to get stronger every single day! Thanks Orangetheory Torrance!!!

Love,
Ashley Pellegrini

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I like that I don't have to think. I think for work and working out should only be physically hard. Stefan's class is my favorite, but every trainer is great.

Source: Google

★ 5

OTF is amazing. Great group of people, amazing intense workouts, highly recommend.

Source: Google

★ 5

Best workout ever! Gotten amazing results!

Source: Google

★ 5

Love the dynamic butt kicking I get every time I’m in there. It’s always “me vs. me” with a little boost from great coaches!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Friendly staff and great trainers! I go to Joe, Dre and Suzy’s classes. They all push you really hard. Joe always helps to fix my form. Dre always has a lot of energy and motivates us. The exercises are all different every workout.

Source: Google

★ 5

I usually attend classes at Fair Oaks, CA! I came to your studio on May 4th and May 7th and was made to feel welcomed by the staff and trainers! I will be back when I visit again!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

It’s fun, I love the consistency of each workout, the coaches are always so positive & encouraging.. I love the extra push they give in those last minutes.. the environment displays success.. and the results make me feel like I shouldn’t stop!!

Source: Google

★ 5

Source: Google

★ 5

Great location. Staff very friendly and helpful. Fantastic workout. Challenging no matter what your level of fitness.

Source: Google

★ 5

Always a challenge!! I've gained strength, endurance and tone while I've been there. Every time I go, I surprise myself with what I can do! I'm in the best of my life, even when I ran track in high school! I'm super thankful for the workout and would recommend it to anyone. Also, its the longest consecutive amount of time that I've been going to the gym. Usually I fall off the wagon after a month or two. This workout (and the results!!) give me real motivation to keep going!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Because of the set up, I pushed myself pretty hard. It was great.

Source: Google

★ 5

Love this place! Awesome coaches and fun classes. The hour just flies by and you feel fabulous after!

Source: Google

★ 5

Source: Google

★ 5

Great workouts and great people.

Source: Google

★ 5

Source: Google

★ 5

Very good workout. Keeps you focused for one hour. All of the instructors are great. If you want a good laugh, take Dre’s class. She is awesome!!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The classes are great, however they will not allow me to transfer my membership even though I went in person in AUGUST 2017 (it is now NOVEMBER 2017). Horrible customer service and after reviewing the matter many other Customers have had the same issue. There are literally websites devoted to their horrible costumer service.

Source: Google

★ 5

I've been going OTF torrance for 8 months now and I love it! I love the classes, the instructors and specifically, this location. The management and staff are very friendly and it's just a great, positive and encouraging environment. OTF is good for all fitness levels. I highly recommend trying out one of the classes, and joining.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Great workouts, but lacks member culture.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love that every single workout is different and complete

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great workout!

Source: Google

★ 5

Great work out and burns a ton of calories. Deborah is fantastic!

Source: Google

★ 5

Source: Google

★ 5

Workouts are great! Great culture and trainers!

Source: Google

★ 1

Stay away horrible waste of money. Don't believe read fine print they will charge u for nothing. Customer service is horrible try contacting the manager after. Impossible!!!
Don't sign up stay away. Charged for no reason contacted manager called 7 times no call back. Emailed 3 times no response??

Source: Google

★ 5

Encouragement and support from coaches and other members, high energy, great music, friendly staff, great workout!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

HIGHLY recommended!!!!

Source: Google

★ 1

The one star rating is due to the extremely poor business management at the Torrance facility. After more than a year as a founding member, I am cancelling my membership over a billing error that was OTF's fault. I was charged the wrong amount on my November 2016 bill. Several emails between myself and "management" to get the issue resolved were frustrating. Ultimately, my account was credited, however, a new billing cycle went into effect and as a consequence my 4 classes for the November billing cycle were forfeited. OTF owes me those classes for the inconvenience it caused me;the delay in crediting my credit card account; the change in the billing cycle without advance notice or consent by me; and extremely poor and erroneous accounting on its part.
I tried to work with the so-called manager, Joyce, at the facility who couldn't grasp my exasperation at entire incident. Her view was my account got credited, end of story. She totally dismisses the fact that due to the changes in the billing cycle, I'm shortchanged classes. Regardless of whether the account was credited, OTF was at fault and should make it right.

I visited OTF on December 5, 2016, planning to cancel my membership. A manager at the facility upon hearing my story and understanding that OTF messed up, credited my account for the classes. However, Joyce overrode his decision. I've tried to contact the corporate office, but it seems each franchise is independently owned an operated and issues with facilities are to be taken up at the local level. I'm tired of trying to deal with an incompetent "manager" who knows nothing about customer service so goodbye OTF.

Source: Google

★ 5

I love the unique Heart Rate fitness based workout model - for me, it's very motivating to see how I, as well as my fellow members, are performing during the workout and helps me push harder! I also love the coaches - very passionate about what they do and inspire me to give it my all!

Source: Google