★ 1

Good Pilates instructors, But Watch Your Wallet!
The instructors are great, but the billing practices are wrong.

Auto-Renewal: Every monthly class(4 or 8 classes) forces you into an auto-renewal subscription buried in checkout, with no clear one-time option.

No Renewal Notice: They send emails for feedback but none before charging your card again.

Difficult Cancellation: You can't cancel online. My email request was ignored, and I ultimately had to cancel in person.

Wonderful instructors, but the studio ruins the experience with deceptive billing. If you buy a pass, assume it will auto-renew until you cancel through multiple channels.

Rating: 5/5 for instructors, 0/5 for financial transparency and billing service.

Source: Google

★ 5

Nice clean, bright, and friendly studio. A variety of equipment that’s well maintained and sanitized after every class by students with a gentle cleanser. Short schedules Fri-Sun so might be tricky to fit your class in if you aren’t available before 12-2pm. But otherwise between the multiple locations it’s fairly flexible to find a time, especially when you reach V2 and have more options. They have a bathroom, cubbies, and grip socks for sale on site, but no water fountain. One late exception without fee but otherwise $15 12hrs ahead or $25. They have a 5 class Groupon in addition to membership options on their site

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

As much as i love this place yet they have Worst worst worst polices i have ever seen. They charge you on everything not only showing up late but for canceling a class 9 hours and not “12 hours” before the class. $15 for every late cancelation is crazy.

Source: Google

★ 1

Before I signed up for a membership, I read Google reviews, but I still decided to give it a try. I ended up proving myself wrong.

1. The booking system and schedule at this gym are extremely unfriendly, with rare availability and zero flexibility. It's frustrating because even getting on the waitlist for popular classes is nearly impossible. Many times, I've been forced to settle for awkward time slots like 11am because all the popular classes are fully booked. What's worse, many people cancel their bookings at the last minute, like at 10:59pm. At that minute, popular classes open up. However, I've had to pay $15 to cancel 11am class and switch to the better time. This is how I end up paying for someone else's selfishness. It happens all the time!! I call front desk, the 6pm class has open slot, can you move me from 11 am class, I was told this can't be done in the system.

2. Furthermore, the staff here are very transactional, which is okay since I come here for my own benefit. What's worse, some instructors are disrespectful to students, humiliating and laughing at them when they make mistakes. This behavior is completely unacceptable.

Overall, my experience at this gym has been disappointing, and I wouldn't recommend it to others.

Source: Google

★ 1

Horrible experience with help desk. Leslie, who assisted was not helpful in pointing to the right policies and was not reespectful of my time.
One of the teachers, when asked doubt asked me to watch youtube video, lol, why would I pay if I had to watch youtube videos.

Campbell location is super bad.
Also, they have ridiculous policies regarding cancellation and the classes are always full which means you are lucky if you can enroll to a class.

Source: Google

★ 5

Source: Google

★ 5

Small but well equipped Pilates studio. About a dozen reformers and chair stations, one cadillac, and one barrel. Clases are by appointment and tend to run pretty full, but I was able to get in pretty consistently by planning ahead. Staff is friendly and skilled.

Source: Google

★ 5

Source: Google

★ 1

I was 1 minute late to the 5:30 class, not only was I not let in, I was dinged for my class credit AND charged a no show fee. Then the lady at the counter gave me an extremely condescending commentary about how I was TWO MINUTES late (it was still 5:31 when I walked through the door), about being disrespectful to the instructors (I don’t disagree, but did one minute really warrant that comment?), and how all pilates studios are like this (completely incorrect, this is the first time I’ve experienced anything remotely close, including my experience in the Sunnyvale location). Then she offered to send me another email of the late policy to rub it in. GOD FORBID you have any reason to be ONE MINUTE LATE to classes in this studio, they will take all your class credits and money and throw a condescending commentary on top! Also their entrance can be tricky to find… which is the reason I was a minute late even when I got there a few minutes early. Anyone who intends to take a class here should always plan to arrive at least an hour in advance!!! Will not be returning because I’m obviously not diligent enough for this studio.

Source: Google

★ 5

Source: Google

★ 5

Great Studio and Great selection of classes!

Source: Google

★ 5

Source: Google

★ 5

Patient, experienced teachers. Easy to follow. Convenient class times.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Convenient location, well trained instructors, clean and spacious studio. Class is intimate so you’ll get the attention you need to ensure you have good form and workout.

Source: Google

★ 5

The best teachers and equipment. Such a friendly atmosphere too!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

I really like the fact that I can take a Pilates reformer class for a reasonable price. These kinds of classes are usually very expensive, but now I'm able to take them regularly and the instructors are very helpful and knowledgeable. I also really like that the class schedule is varied and the Campbell location is very convenient.

Source: Google

★ 5

Source: Google

★ 5

Being a newbie to reformer Pilates I didn't know what to expect.What I got was a supportive atmosphere, knowledgeable instructors and a great workout.I look forward to adding this to my workout regimen

Source: Google

★ 5

Source: Google

★ 5

Fantastic studio. Super clean extremely knowledgeable staff smaller classes so you’ll get the attention you need. Reasonably priced. I love it here. I don’t like to work out but have been super excited and can’t wait for my next class! Also they are very technologically advanced. Everything can be done via your app which also reminds you of your classes. It’s amazing! Thank you for opening up a San Mateo location!! And making me healthier!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The price is reasonable. The instructors are friendly, knowledgeable, helpful and approachable. I like love Annie! She is my favorite! The facilities are clean and the equipment is in top condition.

Source: Google

★ 5

nice studio and equipment, very friendly staff

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love how your program works with my goals for my body transformation. The scheduling and the variety of availabilty of your instructors are well constructed. I love Camilla! I hope she has more classes at Campbell in the mornings. Will definitely recommend this to friends!

Source: Google

★ 5

Source: Google

★ 5

Excited to have a downtown Campbell location. The variety of classes and can keep coming back daily to make Pilates a habit. Love the staff and community.

Source: Google

★ 5

Source: Google

★ 5

Ownership is amazing, location is second to none. 10/10 would recommend

Source: Google