Planet Fitness

Fresno, 741 E Barstow Ave, Fresno, CA 93710 | ★ 4.3 (770 Review)

📞 +1 559-225-2835

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About the Club

At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

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Reviews

DJ S

★ 5

Source: Google

Victor Carter

★ 5

I've had the pleasure of meeting Ricardo here that works at planet fitness very professional and very kind

Source: Google

Ruben Herrera Sr

★ 2

okay

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Sak Rey

★ 5

Great Enviorment. Friendly Staff. Updated Equipment. Love Going Here 😊

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Tammy Gray

★ 5

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Alyssa Dawn

★ 5

This is by far the best Planet Fitness in the Fresno/Clovis area! The equipment is always clean, and all of the employees are extremely helpful and friendly.

Source: Google

Theresa Starceski

★ 4

Staff was super super nice. Nice, clean machines. Doesn't smell to 'gym-y'. They absolutely need to add more cleaning staff. There was dust collected on the walls of the changing room. It isn't the WORST Planet fitness I've seen, but not the best.

Source: Google

Jennifer Murphy

★ 5

I really love the atmosphere here it’s very calm. Nobody tries to holler at you. It’s very clean.. I said the employees are very nice. Very helpful. Anything that you need? They always help you and if they don’t have what you would like they try to go over and above to help you get or look for whatever it is that you’re looking for I just moved here to Fresno so I really enjoy the atmosphere here at this planet fitness plus it’s right across the street from where I live so I appreciate that easy access in and out it’s not a lot of who are going on

Source: Google

Sammy Ramirez

★ 5

I love this Planet Fitness, especially Felicia , with her pink & motivation 💗

Source: Google

MENTAL MoDey

★ 3

Its always hot in there

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Ahmed Sam

★ 5

Great staff and facilities
You are the best
Thank you

Source: Google

Lovey Sam

★ 5

Lance and Felicia are absolutely amazing so friendly kind and always brings a joy to the workout

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Mc Flurry

★ 5

clean and well kepy

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Juan Manuel Guillen Perez

★ 5

I joined back in 2019, when covid shut down I was bummed out. Came back immediately after restrictions lifted. I can say that the staff is great, knowledgeable, friendly and they care about us. The manager is approachable she looks out for her team. I have more energy, more life and working out has made me feel better

Source: Google

Love,Laugh,Live

★ 5

Gym great great staff clean place to workout manger is very nice great people 👍

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Rena Sanchez

★ 5

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Robin

★ 5

Great customer service, helpful and friendly employees as soon as you walk in the door, clean and safe environment !! I come here everyday and I would recommend this gym to everyone 😊

Source: Google

Bryan Williams

★ 5

The gym manager and the employees that the manager oversees is very welcoming,helpful, always greets me with a smile when I come in.
The gym is a clean gym and my favorite gym to come too.

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Cody Miller

★ 5

Clean club great staff love coming here

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Mr master king American dream

★ 5

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Chris H

★ 3

Traveling around the US and have visited 30+ PFs in the past 4 months. Compared to others, this one felt old. Lots of equipment but not much space for stretching or functional exercises. Free weight area was small. Showers were sub-standard. Nice folks, but the facility could use an update.

Source: Google

Yajaira Bustos

★ 5

Lance is very helpful and friendly. Is a very good gym.

Source: Google

Nicole Huffman

★ 5

Lance is very helpful very good gym

Source: Google

Natalie Hernandez

★ 5

Always a pleasure experience at this gym! Everyone is always so friendly especially my favorite gym member Karen Hernandez (the girl with the prettiest hairstyles). She’s a gem!! A great asset to the gym environment! Thank you Karen❤️❤️❤️

Source: Google

Katie Joaquin

★ 5

Been coming here for 2.5 years now. Lance is always super friendly. Gym is always clean although we could use some new equipment. I drive 30 minutes to gym here cuz it’s just that good. 🙌🏻

Source: Google

brianda figueroa

★ 5

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Alexis Romero

★ 5

Staffff is reallyyyy welcoming and friendly 🙂

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Hugo Martinez

★ 5

Kelly was very helpful and provided what I needed to know. I joined today.

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anthony de la rosa

★ 5

Awesome place to work out staff is so friendly and I look forward to working out here every morning

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Adrian Salazar

★ 2

Aging equipment and faulty treadmills that shift and stutter each time you increase the speed and the stationary bikes need to be the first thing to go they are actually falling apart and pretty much useless. For the love of God change the water filter at least once a year I have been going to location for the whole year after switching from the blackstone location and really regret it. I can taste and smell how bad the water quality is do you know how bad the water has to be for you to smell it? I know the staff sees me giving them dirty looks after sniffing and sipping the water right infront of them. And remember disconnect that fountain from the water heater while your at it. Do you guys need help from corporate? I swear im going to bring a water testing kit one day. Im only giving two stars because I live right across the street and this is convenient I rather go back to walking 4 miles back and fourth to another location if that was feasible.

Source: Google

Liala Hyde-Mateo

★ 5

My favorite location love this place, my daily reset

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Iyanna Ross

★ 5

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Moisés Rodríguez

★ 2

Always smelll bad in here

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David De La Cerda

★ 5

Felicia the manager is amazing and her staff as well

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Fabiola Sanchez

★ 5

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Iyanna Ross

★ 3

Hoping this changes soon (photo).
Would also be nice for the water fountain to dispense *cold* filtered water.

Source: Google

Jeremy Kidwell

★ 2

I don’t like this gym. I was working out on a machine and I had my gym bag on the floor. A lady came up to me who works there and told me i need to put in the lockers or she can call the police and i can deal with them.

After that i told manager on her and she interrupted me and just repeated what had told me earlier. She was rude, not customer service friendly and yelled at me in the middle of a work out.

Also a female personal trainer who was training me for. While. I asked for her number and asked if she wanted to hang out and she said yes and gave me her number.

So I called her later on and she answered and told me she had a boyfriend and im thinking to myself what’s the point of giving me your them. Just a tease.

Gym is always clean. Staff works very hard to keep it that way but I don’t like their customer service. I have more rude customer service experience at this alone but I’m not gong to spend all day writing on this post

Source: Google

Meggz O'Brien

★ 5

Was helped by felisha setting up my sister membership. She was very help and nice

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Jess Ellis (DethxAngel)

★ 5

Love this place

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Christopher Stahowski

★ 4

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Liz Lopez

★ 5

Customer service was up to par was wonderful meeting Felisa and the gym seems to be a very good clean place

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Evelyn Bankston

★ 5

Love this gym! Clean! Massive amount of upgraded machines! Staff is great! Burn more calories here than my other gym. So much variety and no crowding. Tanning beds and massage loungers available! Red light therapy available also! Best deal around!!

Source: Google

C. Sanchez

★ 5

Felicia, the club manager at the Barstow location. is FANTASTIC. Everyone is friendly, knowledgeable and this facility is CLEAN. Just signed up. Amazing amenities. You won't regret this one.

Source: Google

Luis F

★ 2

Water fountain. Is it for hot tea? Years almost and still dispensing hot water. Yes , I bring my own water but I can't carry a gallon because I become a "lunk". Let me know, because I can always bring a little fridge for everyone

Source: Google

Ryan Casarez-Merrell

★ 5

For the longest time I thought about getting into the gym and I had excuse after excuse (waiting to find the right trainer, speaking to a dietitian to get exact results, money set aside to meal plan/prep, etc) but I finally bit the bullet and joined in January of this year. I frequent 4-5 times a week and it’s been great! What makes this a positive experience every time is the staff and how supportive they are. Specifically Felicia and Kenny- don’t get me wrong, all the staff are outgoing, friendly, and knowledgeable but Felicia and Kenny are the best; it feels nice to see that not only do they recognize and remember my name and face but that they always genuinely ask how I’m doing and recognizing the effort and work i put into my workouts, even on the days I feel like not getting out of bed and like the workout didn’t go the way I wanted at all. And it’s not a “everyone gets a gold star, good job today” recognition but an honest “hey, we all have those days and I’m proud of you for still coming, still putting in the work because that’s the hardest part, is when it DOESNT go right, you keep moving on” kind.

Though I’m still not where I wanted to be physically, through the staff and the friends I’ve made here, I learned everyone is on their own path and the great thing is, coming here, you know you’re not in it alone. ❤️

Source: Google

Jennifer Megill

★ 4

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Kristen Velasco

★ 5

Dude! This location is the best one in Fresno ! I know from experience I was homeless for a month and not once the workers judged me they made me feel like I wasn’t living in my car! Hands down best place and kind hearted people
Thanks again planet fitness

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Marcos Hernandez

★ 5

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Mr Fire

★ 5

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Anita C

★ 5

Employees are great. And they take clients comments really serious e.g. machines, music, cleaning supplies etc. Other gyms they take forever to fix it. The only down would be during the summer when is full of kids but that's temporary thankfully. That's when equipment and trash is bad.

Source: Google

Dee Ann

★ 5

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Peter Kim

★ 5

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Alice Jegen-Hernandez

★ 1

Poor management, I get a different answer every time I approach the desk for information. No management of the floor and exercise equipment. Speaking of exercise equipment, there is not enough equipment for the amount of members that attend the gym and there is tears in the equipment and when the equipment gets repaired it takes forever for it to be in service again. People stay on machines for 60 minutes with no respect for others. I’m very disappointed.

Source: Google

Jennifer Sanchez

★ 5

I really like this gym, very friendly staff especially Jayden!

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Christina Vidales

★ 5

Always very welcoming, overall clean, very friendly staff , best one in Fresno

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Roxanna Avitia

★ 5

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Mary

★ 5

My experience with this gym went beyond my expectations! Great equipment, clean environment and genuine service all around! I really appreciate the customer service and helpful guidance from Cameron on the nights I go in 🤗

Source: Google

Lindsey N

★ 5

Love this gym! I've been going for a few months and usually only go when Cameron or Jamie are working. They are the best! ;)

Source: Google

tiana perez

★ 5

PF on Barstow is my favorite location. It's clean and the staff always makes me feel like family. Felicia is amazing! Even when she's off the clock and doing her own workout, I'll see her tucking in cords and cleaning. She really takes pride in her location, her staff, and her members.

Source: Google

April Farris

★ 5

Best gym, great employees!!!

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Shayna Watkins

★ 5

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Donovon Andersen

★ 5

This is a very nice gym to workout at and has an amazing staff and friendly environment. Chrishna helped me with any questions I had and was very patient with me. I enjoyed my experience at this location and definitely recommend coming here.

Source: Google

Cam Fernandez

★ 5

I’ve worked out at Planet Fitness for a very long time and Karen is definitely a top tier employee. Very attentive and friendly and never without a good attitude. She worked at the Shaw and Clovis for a while too and she was the same there too!

Source: Google

Julian Armenta

★ 5

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Geraldine Shing

★ 5

I love planet fitness bullard the machines are well tended snd the staff is very nice and helpful.

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Malcolm

★ 5

Planet Fitness On Barstow Yall Them Boys! They Deserve Raises!

Source: Google

Demontae Cook

★ 5

Great environment. Love the hard work mentality and dedication I see here at this gym. Planet fitness on Barstow. Come check em out. They definitely deserve raises.

Source: Google

doug langenfeld

★ 5

The manager Felicia sighed me up and I’ve pleased with the gym and the environment. Highly recommend this location (first & Barstow)

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Kenny Jones

★ 5

I love Planet Fitness, they have a great facility and the staff is wonderful. And the rates are very fair and affordable.

Source: Google

bee jade

★ 5

I’ve heard all good things about planet fitness! The membership is reasonable compared to all of these other over priced gyms! I hear it’s very clean & the staff is amazing! I will be signing up very soon! :)

Source: Google

Paloma Cakes

★ 5

Staff is polite, and helpful

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Celeste Lopes

★ 5

Felicia was extremely helpful when setting up my new membership. Gym is very clean and excited to be a new member.

Source: Google

Andrew Kang

★ 5

I really enjoy coming to this gym location, especially when Karen is here. She always warmly greets you when you come in and her bright smile and genuinely friendly attitude makes you feel welcomed. I also notice the paper towels and cleaners are fully stocked, and the machines get wiped down whenever she is on duty. I come to this location to workout on Saturdays, even though another location is walking distance from me, because of how clean and well-maintained the gym and equipment are at this Barstow location. And the customer support is top-notch.

Source: Google

Dylan Chantharath

★ 5

I’ve just started going to the gym again and this planet fitness is my go to. I normally don’t write reviews but I’ve had an amazing experience at this spot specifically. I usually come in the morning and I’m always greeted by the staff. Karen and Jacob I believe are their names, they’re amazing! They’re always paying attention to the people who come in & out and always on top of serving others when it comes to the black card lounge. Thank you guys for making my gym experience very welcoming and overall amazing!!

Source: Google

Mary

★ 5

Not super busy when I get off night shift and head in. Staff are friendly and the place is clean.

Source: Google

David

★ 5

I recently had to close my account that I originally opened in Clovis, due to health issues, but enjoyed the Barstow location better for the people, crew, & overall vibe!!
One crew member in particular that is awesome is Karen!! She always made me feel welcome & made true genuine strides to make my experience the best it could be!! She’d be personal & ask how my day was going, family good, work good, etc!!
Karen goes above & beyond expectations & she should be cloned!! Truly hope she gets this message!! Thank you Karen!! Thank you for always being a true professional, & making me feel like a member of a family there!!

Source: Google

Sofia Lua

★ 5

Very welcoming and the workers are kind 💗
Not too much people either, definitely recommend.
God bless ❣️

Source: Google

Samantha Rivas

★ 5

Probably one of my favorite gyms by far.

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Allen Enriquez

★ 5

Super clean restrooms, up to date equipment, clean showers, nice members, positive vibes n energy!

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Adam Mclovin

★ 5

LOVE THIS GYM AND THE STAFF! GREAT VIBES ALL AROUND (-:

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Jesse Rojas

★ 5

This planet fitness is amazing! One of the workers at the front today was extremely nice and friendly! 10/10 would recommend!! I felt soo comfortable!

Source: Google

Rubber Toes

★ 5

Jayden just like many of the other workers is so upbeat and encouraging helping me along with my journey of fitness and health and as well as mental health. Thanks alot for everything and keeping our gym clean. 🏋️‍♂️ 💪 🏋️‍♀️

Source: Google

Anthony Renteria

★ 5

The gym Is pretty chill as well as the employees. They always make sure that the facility is neat and clean for those coming in and out of the gym ., they definitely make you feel so welcome which makes me look forward to going to this gym . You guys are awesome and keep up the amazing work !

Source: Google

sheila varela

★ 5

Always so clean and the team there is always so friendly

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Dolores Lawrence

★ 5

I absolutely love this gym , love the atmosphere and the employees are so awesome especially Jayden , he definitely is so helpful and if there is anything that I need answered in regards to any questions I have he is gladly there to help out to the best of his knowledge. Keep up the great work !

Source: Google

Andrea Lawrence

★ 5

Very welcoming environment and great staff.

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Guadalupe Villanueva

★ 5

Best gym ever love Jayden he is so sweet and funny 😁

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Maricela daini

★ 5

Overall, the facility is fine: has the equipment I need to get a solid workout. Bathroom is a basic clean bathroom. Front desk consistently greets me. The manager- Felicia -is literally always welcoming and makes me laugh. Worth it, imo.

Source: Google

Jose Montes

★ 5

I first came to this location as a guest member and was immediately greeted with warmth. I spoke with a few of the members at East Barstow, and they were incredibly kind — that hospitality really motivated me to keep coming back. In a way, I began to build a presence here, and the more I returned, the more my routine began to solidify. It was a beautiful feeling.

Unfortunately, I had to stop coming because I was attending as a guest under someone’s Black Card membership, and guests aren’t allowed to enter alone. My sponsor became very busy, and though I understood the policy, being turned away at the door when I showed up alone did feel disheartening.

Still, I chose to come back — not just for the quality equipment and training space, but also because of the good people I met here. And I’m glad I did. I just signed up on my own, and I’m now on my third day back. It feels great.

As I write this, I’m in the massage chair, winding down after a workout — and I truly feel like I’ve returned to a place that supports my goals. If you’re considering joining, this is an amazing location to get your workouts in, be welcomed, and build something consistent.

Source: Google

Dana Lopez

★ 5

Very clean staff are really nice and professional definitely will be back!

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Jordan Stanley

★ 5

Best Planet Fitness in Fresno!
The Manager is Awesome!
The Staff is SUPER FRIENDLY and Very Helpful.

Source: Google

Leticia Maldonado

★ 5

Great customer service from Emily and Jayden. Any time I go in they greet me with a warm and friendly smile!

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Jose Maximo

★ 4

Love how parking is never an issue. Staff is very accommodating. Highly recommend.

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Juju Nguyen

★ 5

Quiet and peaceful gym. They literally meant a judgement free zone!

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ALEXIS ROSAS

★ 5

The Barstow location is on of the best gyms in Fresno. I started the weight loss journey at this location and will continue going there. The staff there are super friendly. I’m glad to be a member at planet fitness.

Source: Google

Abigail Maximo

★ 5

This location is one of the best I’ve been to. Staff are very friendly and gym is clean.

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Jewels Neal

★ 5

Clean environment. On point Lovely friendly staff. Felicia was very welcoming. Such a good spirit

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Hotspacy

★ 2

Este lugar apesta, Esta muy sucio huele a orines todo el lugar,el personla no limpia para nada el suelo y las esquinas llenas de polvo y teralañas. Pense qe iba ser un poco mejor por donde esta situado en una area mas decente de fresno, pero me equivoque.

Source: Google

Derek DuBeau

★ 5

Friendly and helpful staff that goes above and beyond to help you in your fitness journey.

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Michael Clark

★ 1

I joined this club because it was close to another club in the area, but changed my mind.
Signing up was just a few clicks on the keyboard. Canceling is a nightmare. Regardless of what they tell you, they will continue to charge your account, but it won’t be regularly. My advice is to go somewhere else or don’t workout. While trying to get this resolved, I dealt with two people at the Barstow location, including a manager. Both people hung up on me. This is not acceptable. They believe that their policies override the law. The cancelation policy seems to probably be nationwide but the rude service I can only attribute to the Barstow location in Fresno.

Source: Google

James Wallace

★ 5

Good Clean Facility!! Nice Atmosphere!!

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Dave Koutsis

★ 5

Really great facility with really friendly staff extremely clean has really great equipment and an overall good energy. I was very impressed with this club and I would definitely come back. I was here for work temporarily, and the place definitely met my needs beyond expectation

Source: Google

jennifer nolasco

★ 5

Jayden and karen are the best duo for front desk. Great vibes and great energy!!!

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Ross Encinia

★ 5

Every morning I get welcomed with a smile by Karen her service is very impressive and professional. SHES AWESOME

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Tatiana Lara

★ 3

Still wish they had longer hrs on the weekend but they have been accommodating since I am not able to work out at the moment so That's appreciated. Overall I do enjoy it here.

Source: Google

Erik Hanson

★ 5

I have enjoyed my time at Planet Fitness so far. Staff is very helpful, most machines were operational, and I noticed that many people actually wipe the machines down after using them.

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Daniel Champion

★ 5

Excellent gym 🏋️‍♂️ for a total work 💪 out

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Christina Gomez-Vidal

★ 5

Very professional and kind.

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Ray Mixon (Gohost)

★ 5

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Lauren Marie Vierra

★ 3

I appreciate the wide variety of equipment, but when things break they’re not always repaired in a timely manner and that makes it difficult since there aren’t multiples of every machine.

Along a similar vein, I recently went to the front desk to let the staff member know there was an elliptical with a loose pedal. I’d left my things there so we could go back to it, assuming an Out of Order sign would be placed immediately. Instead the response was, “I think I know which one you’re talking about. We’ll get it taken care of.” No sign was placed before I left that morning - and I don’t think I’m wrong in thinking that is a safety hazard for gym members that should be handled immediately.

One thing I absolutely hate is the inconsistency with regard to the music played in the gym and the volume at which it’s played. I use earbuds - as I’m sure most members do - and most mornings when I arrive it’s at a reasonable volume, meaning I can put my earbuds in and listen to what I want to listen to. But there are a lot of mornings - like today - when there is a shift change at 4am and the guy who comes in not only changes the music, but turns it up so loud that I can hear every single note and lyric on top of whatever I’m listening to. That’s completely unnecessary and really annoying. I expect music to be played in the gym at a moderate level but it’s super inconsistent at this location.

Source: Google

Andrea Bracamontes

★ 5

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Danny Munoz

★ 5

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Suyen Milian

★ 5

It’s my fav location clean and spacious and has more machines

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Raymundo Ramos

★ 5

Gym is always clean and staff is always nice to me! Never had any complaints! Christina is also very helpful and super nice! Definitely will keep coming to this planet fitness!

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sabrina luna

★ 5

One of my favorite gyms !

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Juan Tapia

★ 5

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james vierra

★ 5

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Tiffany Louk

★ 5

Chrishna went above and beyond to help me. The location is clean and immaculate. If I could give a higher rating I would. Fantastic customer service!!

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Kimberley Sauceda

★ 5

Ricardo is the best since I haven’t downloaded the app he has remembered all my info

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Amy C

★ 5

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Alexis Pena

★ 5

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Patriance Newsom-Peters

★ 5

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Mel

★ 5

Chrishna is the best at the Barstow location. She is always a friendly face at check in and helps with whatever you need with a smile. She also keeps the gym very clean, every time she is on shift i know the equipment is the cleanest! She takes her job above and beyond and makes working out at the Barstow location the best location in Fresno!

Source: Google

Matt Armstrong

★ 4

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latonia haynes

★ 5

The team is so friendly and supportive!!

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Ariel

★ 5

Loved it was amazing workout and i knew how to do the machines and the massage was amazing made me feel relaxed

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Gabrielle Pennington

★ 5

The place is well equipped, always clean and the staff are very friendly and make me feel like a VIP. Barstow is my favorite Planet Fitness location.

Source: Google

Robin Pennington >.>

★ 5

Good customer service, clean, and very welcoming employees!!

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Vee Jhonz

★ 5

I’ve been to many of the PF’s around town, the staff here is by far the best. I come for the vibes and the equipment. Shout out to Ricardo and Dennis.

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Alyssa Rios

★ 5

Ricardo was very helpful and informative. I had a lot of questions but he walked me through everything with patience.

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Jay Fox

★ 5

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Ruben Larragoitiy

★ 4

Great place to work out. The only thing that I recommend is that if you plan to shower there, bring either a pair of non slip flip flops or an extra towel because there are no non slip rubber pads and the floor is very slippery from the water that escapes from the shower. I did recommend the pads to management but nothing has been done as of yet. The Planet Fitness on Shaw and Valentine has those safety matts

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Abdegawad Hegazy

★ 5

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Joseph Potthast

★ 5

I mean it's a gym? No, it's more. That is a very good location and while it may not be as extensive as other gyms in the area? It's a good location for me to work out in and I can improve myself. Impressively enough they are swapping out the machines that were still good with newer models that have new digital displays. Also staff is very friendly.

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Brian Douty

★ 2

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Nessa Coleman

★ 4

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B R (nillamars)

★ 1

4/23/25: i have never had a worse experience with any business. to have an extra month of payment tacked on because they took a week and a half to process my cancellation... it's disgusting. what a deplorable business. | how convenient that they advertise "No Commitment" and then tell you you signed a 12 month commitment. (EDIT:) thanks for the response with an email contact that ensures me they can do nothing! what a useless scummy business.

Source: Google

C Tay

★ 5

Staff is very warm and welcoming ☺️

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Tania Halmi

★ 5

AMAZING PLACE THE BEST PLANET FITNESS!
Ricardo and Felicia are amazing and great at the jobs they always make sure to keep the gym nice and clean and always put customers needs first above all!! Amazing people!!!

Source: Google

Angel Face

★ 2

I work a swing shift and get off at 10pm, so 3 days a week I can't go. I wish you were open til midnight on those 3 days

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RJ Newman

★ 5

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John Urich

★ 5

Best place to workout and relax

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Anngela Cooper

★ 5

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Jerry Pacheco

★ 5

Maquinas que no tengo en sucursales de phoenix muy bien aqui en Fresno

Source: Google

Sophia Torres

★ 1

Subject: Unprofessional Behavior and Inconsistencies at Reception

To whom this may concern,

I would like to bring to your attention an incident that occurred during my visit to your Barstow facility. Please review the the footage on March 18, 2025 between 5:50 pm and 6:13 pm. I went back to the receptionist to ask for her name, and she identified herself as Emily. However, I cannot be completely certain if that is indeed her name, as she was not wearing a name tag.

I left the facility at 6:13 p.m. with my son, but I wanted to address some concerning behaviors that occurred during my visit. The receptionist was not only rude but also exhibited strange and unprofessional behavior, which was directed solely at me. It was apparent that she treated no one else in such a manner. In addition, there was a lack of consistency in how she handled other members, as I observed her talking and socializing with colleagues during work hours, which was unprofessional and distracting.

Due to the uncomfortable situation, I decided not to work out. I had dressed in a relaxed manner and brought my backpack with me, containing my school supplies and workout attire. Despite this, the receptionist made me feel as though I needed to justify my presence or provide some sort of explanation to enter the facility. This created an awkward and unnecessary situation. Her behavior appeared to stem from personal issues, and it was evident that she was taking those frustrations out on me. I’ve worked in customer service for over 20 years, and it was clear that she was unfit for this role, as she lacked the basic professionalism and respect required to handle such interactions.

In all fairness, if it had been anyone else in my position, they may have reacted much more harshly. However, I chose to remain calm and polite, as I found the situation absurd. Planet Fitness should be a place where everyone feels welcomed, but instead, this individual's negative and disproportionate actions created a very uncomfortable atmosphere.

Additionally, I would like to point out that this location is inconsistent in its enforcement of policies. On multiple occasions, I have witnessed other members entering the facility wearing Crocs or inappropriate attire without issue. Yet, I felt unfairly targeted in this instance, which is simply unacceptable. To make matters worse, the receptionist physically held on to the scanner, further delaying my entry into the gym.

I trust you will address this matter appropriately to ensure that all members are treated with respect and that future incidents like this do not occur.

Thank you for your attention to this matter.

Source: Google

Ana Diaz (Adored_Ana)

★ 1

It is so hard to get someone to answer. When you’re on the phone with someone, it feels like you’re bothering them to get help. I wasn’t even done talking and the girl hung up on me. Every time I call the phone gets picked up and hanged up. It’s very upsetting and unprofessional.

Source: Google

Monique Glaze (Mo)

★ 4

My favorite place to be and it’s in a perfect area but I just wish staff was a bit nicer and tonight around midnight Fri 3/14/25 the guy with the long hair all he did was play on his phone the whole time I was there leaving the guy with the glasses to do the work and he was more worried about going out side taking to females who pulled up in cars, mean time the spray bottles were empty and running low on paper towels but other then that I
love this gym…

Source: Google

Ernesto Ojeda

★ 5

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Krissy Alanie Novoa (PYNK)

★ 3

Still no hot water that is crazy fix your hot water people

Source: Google

Shreki Devito

★ 5

Forget about what people say, this place is great even for a budget

Source: Google

Eva Soler

★ 1

I’ve been to a lot of planet fitnesses and this one had some of the worst showers I’ve ever seen. I mentioned the absolutely horrendous moldy shower curtains to someone at the desk and she said she just noticed that too and ordered some today… yea right. There were bugs crawling on the curtains and flying around. Truly disgraceful.

Source: Google

Zack Upchurch

★ 4

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Gfoot coleman

★ 1

Staff need to be trained on how to be courteous of the members they only greet who they like and when I walk in to scan my card they all turn around as if I don’t exist and start laughing then they all huddle up and talk about members as I’ve witnessed this first hand because I could be running on the treadmill and suddenly turn around they’re all looking at me and laughing instead of walking around and cleaning equipment I feel the club manager isn’t either doing their job or whoever owns this gym is just about money instead of improving their staff to support what’s mostly important the members. Please take into consideration and improve your staff there are all kinda trainings online to help improve something that will benefit this club in the future.

Update : thanks for replying back with your direction and feedback however I will not be talking with management regarding how this establishment is being run that’s not my place to teach your business on conduct I will most definitely keep this planet in mind with my experience here next time when doing business such as our yearly wellness fairs at 1 of the largest companies ran in Fresno. Again thanks for letting me share my experience here in your business and I will most definitely be taking my business to another establishment where I feel welcomed and respected as I do to others.

Source: Google

John M

★ 4

Only gave it 4 stars because their stretch chairs 💺 don't extend all the way like the one in the north Westside. I'm big on stretching when it's available

Source: Google

Edwin Rojas

★ 5

Me ayuda mucho en mi rutina y algo diferente en mi vida . A darle con todo mi jente

Source: Google

Zdesign / ONE Studio

★ 5

Gym

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Chris Beaver Jones

★ 1

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Adam

★ 4

Busy but lots of machines. Get a good workout here

Source: Google

Breanna Luna

★ 3

It's 1/20/25, Monday @ 5:30 am. Building is dark and closed with no signs or notices that it wouldn't be open. Wish there could have been an update about the hours today, but there's a bunch of guests waiting in their cars, with no one to let them in.

Source: Google

Melissa Abitia

★ 4

Nice little cute not too busy gym. I got for back up when my gym is closed. Staff is nice.

Source: Google

Hector Castro

★ 5

October marks one year of attendance🤗. Service is good workers are friendly, gym is maintained. Looking forward to another year of the best thing I can do as a senior citizen💯✅

Source: Google

ذهب SY

★ 5

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Sarah Gomez

★ 5

I've been going a couple of years. It's got some free weights, but more weight machines and cardio. Great for my personal needs. The bathroom and locker room are maintained. The employees have been nice, and I haven't felt uncomfortable working out 👍

Source: Google

Carlos Jimenez

★ 5

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Mark Kessler

★ 1

I received an email stating I get a free water or Gatorade one time and the rude attendant said I could only have water.

Source: Google

Rogelio Vargas

★ 5

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Ruby Zapata

★ 5

Nice gym

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Marco Martinez

★ 5

Rose and Vanessa are very friendly when you enter the gym it makes you feel very welcomed. They make a great duo when they're working together. The machines are nice locker room and restrooms are clean. I have had no issues in the 6+ months that i have been attending the Barstow planet fitness.

Source: Google

Leonard X

★ 5

Great service, clean environment!

Source: Google

Ruben Colunga

★ 5

Muy limpio y muy amable el personal

Source: Google

Sara Willis

★ 3

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Stephanie Mendoza

★ 5

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Perla Loera

★ 5

Everything is nice and clean.
The staff very friendly, helpful and welcoming.

Source: Google

anthony trice

★ 3

Needs heavier free weights

Source: Google

leandro colaciello

★ 5

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Rickyy Martinez

★ 5

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Jose Morales

★ 5

Great gym and the employees are super nice and cool especially Noel he’s great to get along with and he makes good relationships with the people attending the gym it’s people like that, that keep me going. The gym is really nice and clean and the space in general is just really comfortable.

Source: Google

jason gonzalez

★ 5

Really good service shout out to Noel really good employee. Welcomes me in every time with a smile and a good attitude and he’s a positive guy all around. He helped me out get the right form when I was new and if u could give him more then 5 stars is would.

Source: Google

Roberto Nevarez

★ 5

Noel es bien chido y te ayuda con tus problemas y te hace sentir en casa en el gym y siempre anda bien alegre. Le dará 10 estrellas si pudiera.

Source: Google

evan curto

★ 5

Great planet fitness location! Always clean. Equipment works great. Luis at the front desk is always very helpful and professional. Highly recommend.

Source: Google

Elaine Brown

★ 5

I love Planet Fitness for being a full experience gym. One huge advantage to Planet Fitness is its over 2,000 locations nationwide so when traveling one can use a different city’s location for up to. 20 visits in a month. Wow! Amazing amenities included yet not limited to:

1. Beautiful gym with a variety of machines,
2. Clean showers and restrooms with private changing rooms,
3. Hydro spa chairs and flatbeds that deliver a wonderful 10 minute water pressured massage that relieves and revives one to start the day or end the day relaxed and ready for anything.

Source: Google

Mariah Morales

★ 3

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LisF LisF

★ 1

horrible experience, you'll get bombarded by a bunch of high school kids and it stinks in there and not enough equipment

Source: Google

Squish

★ 5

My experience here was amazing , all the massage machines and extras were all cleaned. The workers are really nice and uplifting. Ricardo was the best , he was very helpful , he helped me and my friend figure out how to use the machines and he was overall amazing !!

Source: Google

ana pallares

★ 5

When I first came to this gym he was the sweetest person that greets me each time. Along with being sweet he is also very funny and makes the gym enjoyable

Source: Google

Lesly Gonzalez

★ 5

I have to say Ricardo is always cheering me up at the start of my workout. He is the kindest, sweetest person.

Source: Google

bryan60 o

★ 5

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Lauren Vierra

★ 5

It’s been a couple of months now since I joined and I’m really enjoying being a member at this location. I go super early in the morning and am always greeted by John’s smiling face - he’s super friendly, helpful when other members or I need it, and always busying himself with tasks to make the gym look nice. There is a great variety of equipment, which I appreciate - I have lots of options for adding variety for my workout - and it’s always clean and well-maintained.

Source: Google

charmed one

★ 5

I was always ashamed to go to a gym because I was afraid people would judge me due to my weight. However Planet Fitness is truly a judgement free zone! The place is always clean (thanks John for doing so well in the mornings with the cleaning!) and the staff is always friendly. Ricardo always helps me with the thousands of questions I have and he always answers them with a smile. Thank you PF crew!

Source: Google

Maury Sasso

★ 5

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Lisa Kossow

★ 5

Great staff, clean facilities, and positive place for me to be! Thanks!

Source: Google

Denis Gratsianskiy

★ 1

Update 9/20/24:
Water in the fountain is still warm (has been at least since 8/19/24) and tastes like there is no filter. Also one of the push bars on it is broken and you can see the guts.

No barbells, only Smith machine.
Non of the machines or racks are screwed to the floor…

Otherwise clean and staff is nice.

Only 5* reviews seem to get a response from the establishment, let’s see if 1* works

Source: Google

SSJ Automatic

★ 5

Very Good Environment To Workout here Good People Here to and The Workers are Amazing Here!! Definitely Judgement free zone

Source: Google

Greg Blair

★ 5

I'm visiting fresno and I love the place. This PF is my favorite place. The staff is absolutely awesome. Big shout out to John, Ken and Ricardo keep up the great job. Very attentive and super helpful.

Source: Google

Lugo Family

★ 5

I come in every morning about 4 am to 4:30 am and the place is clean and organized John is friendly and always welcoming. He keeps the place clean. I always walk into the place greeted and with a friendly conversation. Never been to a gym before feeling so welcomed. Thank you John, for making me feel welcomed!

Source: Google

Mitch Gill

★ 5

I found the experience at Planet fitness to be pleasant. I would like to mention the customer service provided by Luis and Ricardo & Noel to be exceptional!!

Source: Google

Ernan Rodriguez

★ 1

About 5 years ago the staff attendant who was African American decided to take a peek through the cracks in the restroom stall while I was using the bathroom sitting on the toilet ignored it when I finished my work out I heard him making fun of me to his co workers in the front talking about my privates and Jesus Christ what's wrong with them hiring that guy

Source: Google

Kira Thomson

★ 5

Very clean and friendly staff.

Source: Google

Alexia Flores

★ 5

Just started working out here and love the environment! Karen is a very welcoming employee and she’s very helpful with any questions I had.

Source: Google

Hannah Rodriguez

★ 5

I love it here. This location has the most up to date equipment, massage beds and massage chairs! Such a clean and welcoming environment. I now drive the little extra way now just to experience the better atmosphere than any other one in Fresno. This planet fitness location is HUGE and full of multiple of every machine and weight range as well.

Source: Google