★ 5

Source: Google

★ 1

This gym has serious, unresolved problems. The lockers are ancient, broken, and often impossible to lock—a security risk I’ve reported multiple times with zero results.
The pool management is even worse. They prioritize swim classes and master programs, giving them entire lanes for a single person while cramming five or more paying members into a single lane. It’s a complete and utter mess that shows a total disregard for the members.

Source: Google

★ 1

YMCA treats paying members like second-class citizens. Swim teams, swim lessons, and water polo take over the pool with guaranteed access, while the majority of paying members, the very people who keep this place running, are completely shut out during key hours. On Fridays the pool is basically unusable, and this isn’t a temporary issue, it’s been happening for a long time and continues to get worse.

And now they have the audacity to announce yet another membership fee increase starting July 2025. They claim it’s to “expand and improve services,” but the truth is the exact opposite: services are being slashed, pool hours are being stolen, and members are getting nothing in return. It’s dishonest, misleading, and frankly exploitative.

Don’t be fooled by the YMCA’s “community-first” branding. The reality is they prioritize a few programs over the majority of their paying members, all while squeezing more money out of everyone. If you value honesty, fairness, and actual access to what you’re paying for, look elsewhere.

Source: Google

★ 1

This YMCA is blatantly cheating its members. Since June 1, 2025, the pool has been closed every single Friday evening, permanently, for water polo — with zero notification and their website still showing the wrong pool hours to mislead people.

On top of that, the pool is shut down 4:30–7:00 PM every weekday for swim classes, which makes it nearly impossible for working members to ever use the pool they pay for.

We’re paying full membership fees for services that are consistently denied. This is false advertising, disrespectful to members, and a total breach of trust. The YMCA clearly prioritizes private programs and profit over the people who actually fund the place.

Shameful and unacceptable.

Source: Google

★ 5

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★ 5

excellent pool

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★ 3

Great facility but the always grumpy old lady at the front desk makes it really tough to love this Y

Source: Google

★ 5

Great pool to learn swimming!!

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★ 5

Small tub, but great pool

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★ 5

El mejor lugar

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★ 4

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★ 5

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★ 4

Just finished its yearly
maintenance and it’s spit shiny. Added a lotion dispenser in the Ladies Locker (LR). More wooden stools added to the LR. Upgrade wish is shampoo and conditioner dispensers in addition to soup there and new lockers with locks. Support the y…

Source: Google

★ 1

I visited the YMCA Presidio around a year ago. Today was my second time, and this was because the location I normally attend (Chinatown) is currently closed for a few days due to renovations.

I was aware that today, being Labor Day, I had to make sure I knew their schedule. The website said "Holiday Hours September 2: 2pm", I was surprised right away, because it didn't specify anything about a different schedule for the pool; it was strange because for most YMCA's locations, pools tend to close 15-30 minutes earlier than the rest of the facilities.
They have listed on the website the hours both for the pool and the gym; so since for Labor Day it only said 2 pm; I didn't think much of it.

I had completely forgotten that the pool wasn't at the same address than the gym so I went to front desk at 1:00 pm and asked for directions, doing that plus walking to the actual pool took me around 15 minutes. Which was fine, because I had planned a 35 minute swim.

As soon as I entered the pool's front desk I wasn't greeted, instead I was received with a "just letting you know, you'll be kicked out off the pool in 15 minutes". I was surprised and said "why?" to what she replied "well, because we're closing at 1:30 pm."

She said this with the most condescending tone, and I told her that the website said that they were closing at 2 pm completely dismissing what I had just said, she repeated "just letting you know, we're closing in 15 minutes, you have plenty of time".
Not sure in which world does 15 minutes is plenty, (let's also take off 5 minutes to properly change into swimming attire) unless that's all she can handle when swimming.
I was really mad and ended up leaving, I didn't see the point of staying.

I shouldn't be surprised that the staff at Presidio is rude and entitled.

I went back and informed the staff at the gym's front desk, I told them that coming from the Chinatown facility, I'm more than aware that the pool always closes earlier than the rest of the facilities, but I decided to trust the website.
I want to make clear that this isn't the main problem, set aside that it was a mistake from whoever posted on the website, I understand this can happen to anyone.

What is not right, is the way I was "received" at the pool. She could have said the exact same message with a different delivery, on top of the commute I had to do, plus the fact I wouldn't be able to get a swim session; the last thing I needed was a rude and patronizing receptionist.

Do better.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Source: Google

★ 1

The customer service from this Y’s management was ridiculously bad.

Got hung up on, manager guy was extremely passive-aggressive, flat out rude at times, and didn’t help at all.

Source: Google

★ 5

beautiful location

Source: Google

★ 5

Source: Google

★ 5

I've taken my daughter here to swim a few times and each time has been amazing. The staff are very friendly and knowledgeable and they always go the extra mile to make sure that our stay is wonderful. The family changing room is clean and organized, which is the best i've seen from most locations in s f.

Source: Google

★ 5

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

Amazing staff and life guards. Very professional but has a community feel

Source: Google

★ 4

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★ 5

Great pool great location for a quick lap

Source: Google

★ 3

Old school feel. The building needs to be refreshed. The men's locker room feels small and cramped.

Pool is large and staff is friendly.

Parking is plentiful.

Source: Google

★ 3

Nice gym but the volleyball and basketball gym is bit too small

Source: Google

★ 3

A few bummers: 1) Pool is 25 yards, 2) Pool is often crowded (I go in at 6 am), 3) Lane speeds are ignored, lifeguards don't help enforce them 4) Locker rooms & showers are old and bare, 5) No towel service (could be part of #4), 6) Gym is at a separate location.
Pros: 1) Pool is clean, 2) It's cheaper than other alternatives, 3) Opens at 5:30 am, 4) Staff are friendly, 5) Equipment available for use (boards, fins, buoys, etc.), 6) If the bummers don't bother you, then it's pretty decent

Source: Google

★ 5

One adult membership at any YMCA my fee per month is $85, member at all USA 2,400 locations, national plus global international affiliations as well, I can go here to this one associated with especially after the Olympic Size Swimming Pool and Tennis Courts, the very nearby Presidio Now Public Golf Facility with Cafe, Google Search for more information or look here on Facebook

Source: Google

★ 5

Source: Google

★ 5

Wonderful staff, clean and modern facilities, wide array of classes

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★ 5

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★ 4

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★ 5

Great for lap swimming.

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★ 5

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★ 5

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★ 1

It's closed

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great pool, good for laps workout. Agree with Keri on better temperature during winter, three degrees more would do it😁

Source: Google

★ 5

Great indoor pool. I wish they would heat the pool more in the winter (it is freezing).

Source: Google

★ 5

Great pool

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★ 5

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★ 5

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★ 5

I will te

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★ 5

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★ 4

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★ 4

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★ 5

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★ 4

Great community gym

Source: Google

★ 5

This Gym fits perfectly with me. Playing basketball at the court without many people is priceless.

Source: Google

★ 3

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★ 5

Nice environment

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★ 5

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★ 4

Bonito lugar para conocer

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★ 5

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★ 5

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★ 4

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★ 4

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★ 4

Source: Google