★ 5

Best place, best people, best instructors, best spirit, best staff!. Just the best!!! (I use the Presidio Y’s weight room, exercise room, group exercise classes and the pool.

Source: Google

★ 5

Great facility, beautiful setting, good people!

Source: Google

★ 1

I have been very disappointed by the YMCA at the Presidio recently. I tried to restart my membership after an absence due to personal reasons. They wanted to charge me with an excessive enrollment fee on top of a very high monthly membership fee. To top it off, they were not friendly. So I went to the JCC where I found friendly staff, no enrollment fee and a far superior gym facility.

Source: Google

★ 5

Source: Google

★ 5

Great Y

Source: Google

★ 1

The most outrageous customer service I have ever had to deal with.

I work inside the Presidio, so I thought this location would be great for some mid-day workouts. I was wrong... the gym itself was nice, but the lockers are very poorly maintained, and I ended up checking in once and then wanting to cancel my membership.

Apparently, you have to write to the manager for that because they hope you are too lazy to do so, and they get to charge you a few more months. Well, I did...right after checking the place out, and here we are 2.5 months later, and I am still not cancelled and charged twice.

I have emailed their "manager," Katia H., 3 times now, and I have called the club more times than I care to count to try and talk to her, and nothing... not even an acknowledgment of my emails or a call back.

About 10 days ago, I went in, and she was there. She had the audacity to tell me that she got my emails (OK, so why didn't you reply then), and I was going to get a cancellation email confirmation and refund by the end of the day. I asked if I could get it in writing for her there and then, she replied that she cannot do that, and I have to wait for the email.

Well, no email came that day, and so far, they have charged me $172.00 without ever using the facility.

Today I received an email saying they are increasing their membership prices, and my charge would be higher next month.

I called again today and was told she is not in the office. When I asked when she would be in the office, I was informed that she is in a meeting all day...

I will most likely have to cancel my credit card, and no gym membership cancellation should ever be this much work or take 2.5+ months

You do with that information what you need to....

Good luck, everyone!

Source: Google

★ 5

Muy agradable lugar, no te preguntan nada solo entras y haces lo que necesitas hacer, ducha limpias y agradables

Source: Google

★ 5

Source: Google

★ 5

Stopped by this Y while visiting the area and I felt AT HOME!!! The way I was treated made me so, so, so proud to be part of the Y family.

Huge bonus that it was right by the Golden Gate Bridge and I would see it for the first time by simply walking over to it from the Y parking lot!!!

I’ll be back today for a class and some more of that amazing energy the staff gives! ❤️

Source: Google

★ 2

I was having a good time until they allowed a homeless person inside the women’s locker room and then a man who looked like a man and wasn’t even changing he was just using one of the lockers came in the women’s locker room while I was drying off. I didn’t feel safe at this location.

Source: Google

★ 5

I moved here under expedited and practically destitute circumstances. I appreciate Aaron and the rest of the staff for their professionalism and dedication to their customers and members. Best YMCA I’ve been to so far.

Source: Google

★ 5

Source: Google

★ 5

C'est toujours propre et les personnels sont agréables

Source: Google

★ 1

I visited the YMCA Presidio around a year ago. Today was my second time, and this was because the location I normally attend (Chinatown) is currently closed for a few days due to renovations.

I was aware that today, being Labor Day, I had to make sure I knew their schedule. The website said "Holiday Hours September 2: 2pm", I was surprised right away, because it didn't specify anything about a different schedule for the pool; it was strange because for most YMCA's locations, pools tend to close 15-30 minutes earlier than the rest of the facilities.
They have listed on the website the hours both for the pool and the gym; so since for Labor Day it only said 2 pm; I didn't think much of it.

I had completely forgotten that the pool wasn't at the same address than the gym so I went to front desk at 1:00 pm and asked for directions, doing that plus walking to the actual pool took me around 15 minutes. Which was fine, because I had planned a 35 minute swim.

As soon as I entered the pool's front desk I wasn't greeted, instead I was received with a "just letting you know, you'll be kicked out off the pool in 15 minutes". I was surprised and said "why?" to what she replied "well, because we're closing at 1:30 pm."

She said this with the most condescending tone, and I told her that the website said that they were closing at 2 pm completely dismissing what I had just said, she repeated "just letting you know, we're closing in 15 minutes, you have plenty of time".
Not sure in which world does 15 minutes is plenty, (let's also take off 5 minutes to properly change into swimming attire) unless that's all she can handle when swimming.
I was really mad and ended up leaving, I didn't see the point of staying.

I shouldn't be surprised that the staff at Presidio is rude and entitled.

I went back and informed the staff at the gym's front desk, I told them that coming from the Chinatown facility, I'm more than aware that the pool always closes earlier than the rest of the facilities, but I decided to trust the website.
I want to make clear that this isn't the main problem, set aside that it was a mistake from whoever posted on the website, I understand this can happen to anyone.

What is not right, is the way I was "received" at the pool. She could have said the exact same message with a different delivery, on top of the commute I had to do, plus the fact I wouldn't be able to get a swim session; the last thing I needed was a rude and patronizing receptionist.

Do better.

Source: Google

★ 5

Great location and facilities!

Source: Google

★ 5

Source: Google

★ 5

I like the location and very convenient parking

Source: Google

★ 1

Las instalaciones están muy bien y la mayor parte de las personas que trabajan ahí son amables, estoy de visita en Sf y he ido toda la semana al gym, honestamente nunca he tenido problema con el acceso ya que tengo membresía en otro ciduad, pero hoy aproximadamente a las 10 am después de usar la alberca, fuí al área de sauna y duchas, pero un señor que aparentemente es asiático me me detuvo en la recepción y casi siempre que el esta es muy grosero y me quita demasiado tiempo, hoy me pidió mi pasaporte, la dirección de dónde me hospedó, llamó a mi gym en Nc y todavía intento hacerme otra membresía, cosa que me molestó mucho ya que perdí más de media hora de mí tiempo, nunca me había pasado antes en otras localidades, por ejemplo en Embarcadero nunca he tenido problema, este señor me hizo sentir súper mal, siempre es muy grosero y lo último que escuche de la llamada que hizo a Nc fue que cuando dijo que yo no hablo inglés y que nunca sabría lo que dijeron...

Enserio me sentí discriminado y no sé si fue por ser gay o por ser latino lol

No recomiendo a ambas comunidades visitar esté lugar...

Source: Google

★ 5

Absolutely the best deal in town. Facilities are amazing. Staff Is awesome. You could not want for anything more.

Source: Google

★ 5

Source: Google

★ 1

Absolutely horrible got kicked out because I am a minor and apparently minors have no say in anything. A man in his 50’s threatened to beat two minors up for playing basketball and believe it or not the 2 minors got in trouble. Honestly laughable how horrible the staff member who kicked us out was.

Source: Google

★ 5

People are so nice ! (And the equipment is good!)

Source: Google

★ 5

Excellent local gym, plenty of equipment and well ventilated spaces. Front desk staff are super helpful.

Source: Google

★ 5

Friendly staff! Clean! Nice hot showers with a sauna to boot! Great experience!

Source: Google

★ 5

We love it here. Great staff, great price and enough equipment/rooms for a full range of workouts and exercise styles.

Source: Google

★ 5

Best Gym I’ve seen in 5 years. Modern equipment

Source: Google

★ 3

Source: Google

★ 1

They really just told us at 1:30pm that the gym closes today at 2pm because of the weather. Pathetic job

Source: Google

★ 4

Great place to work out or play. Well maintained and the staff are very friendly and professional. The fees are too high, however, especially for a "community" facility. Need to reinstate the towel service...

Source: Google

★ 5

Source: Google

★ 2

Why this place closes at 4 on the weekends and how they get away with it is hard to fathom. Lazy.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

This is my first pandemic review and only because I am deeply disappoibted wirh YMCA. So disgusted right now that Y is very anti-family with its very limited options for 2+ adults in the same household; senior membership is also ridiculously set at age 67. And to think that membership, said a fellow member, is way down..

Source: Google

★ 5

One of the best YMCA's I've been to - this one is located inside the beautiful Presidio Park. The exercise room is especially roomy with one side facing the trees. Free weight room is spacious and never too crowded.

Source: Google

★ 5

Source: Google

★ 5

It was my first time using my nationwide membership, but the staff was accommodating and welcoming. The team gave me a tour, and the PT offered to talk with me.

Source: Google

★ 5

Just an overall great place to go. I go to the gym and love working out there!

Source: Google

★ 5

Source: Google

★ 5

Great YMCA. I lived in the Presidio in 2019 and loved going here. If Clayton is still working there tell him TJ says hello from NC. Great spot!

Source: Google

★ 5

I’ve been swimming there since I was six and I am a really good swimmer now and I saved someone from drowning using my skills that I learned here!!!!

Source: Google

★ 5

I love it. You get ample for your money, and you’re supporting a great community contributor. So, ultimately it suits my 21st century vanity through offering facilities that help me maintain my desired body type And healthy lifestyle, and it supports my ego by allowing me to give back to to the community and help with its needs. It’s a millennial generation’s dream!

Source: Google

★ 5

This is the best-equipped Y in San Francisco, tied with the Embarcadero Y.

Source: Google

★ 5

Maybe the best Y in the city. Lots of space. I love the Y because of their prices though. They have low income options for me and my girlfriend who are currently students. Makes a gym membership affordable. I really appreciate the organization. The staff is great too. Good people.

Source: Google

★ 5

Basketball court is very nice

Source: Google

★ 4

It's definitely a great facility for the price. Location is good, parking (not free), "relatively" OK equipment that is not new, but is functional and good for regular weight or cardio routines. They have a healthy selection of classes, although I have not attended one. The pool facility also has a classic vibe that is clean and well maintained, but free swim times are in the wee hours or after 7pm, unless you can get on the Master's swim group. Shaved a star because there are a lot of folks in the 65+ crowd who like to chit chat about politics and sit on the machines, or groups of high school kids, who I think go to the Bay School and use the Y as their gym, but that's all manageable, and not really any fault of the Y. The staff is excellent, welcoming and friendly, and the locker rooms and facilities are clean. I like that that staff works out here too, makes it feel like they have a stake in the place.

Source: Google

★ 5

Source: Google

★ 4

Reasonably good facilities and mostly nice staff. There are a few people who work or volunteer there who seem to lack social skills and basic common sense, but managers generally seem responsive.
The pool is nice but the locker rooms at the pool are ancient and small. The men’s sauna is like a broom closet. The main facility is quite nice and everything is well-maintained. For the price, in SF, it’s a good deal.

Source: Google

★ 5

Source: Google

★ 5

great place.. the staff is supporting but fees is a bit more

Source: Google

★ 3

Go go

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 1

Everything goes great, unless you have to deal with their shady management.

My only suggestion for anyone to beware here is, everything you sign, tell them to give you a second copy of it all.
If you cancel your membership, make sure that you double check with them that it really is cancelled, because if not, they are capable of charging you continuously every month without any notice.

The bigger issue comes in if you try to get a refund. The director and upper management will stop at nothing to stall, excuse, and/or ignore your situation no matter how many times you call, email, or visit the place trying to solve the issues.
Even having proof that includes actual dates, names and times, they will act as if they know nothing, and keep using different excuses every time, very often putting you on hold and hanging up, or saying they will call/email back without every doing so.

The front desk workers can even pressure the management to try and refund you, but the supervisors and directors hold it all back and never deal with anything. It's as if they just sit in office all day doing nothing because clearly that's what it seems like.

To clarify, installations, staff and pool is great, but management is so dishonest and greedy to a point that it becomes too much of a Con that overshadows the Pros.

There are plenty more fish in the sea. This one ain't worth the headache.

Source: Google

★ 4

The staff has always been extremely courteous. Haven't used the full facilities, but the women's bathroom & showers have always been clean & sanitary with sufficient towels during the last three years I have been going here.

Source: Google

★ 4

The club must work longer on Sunday and Saturday

Source: Google

★ 5

Source: Google

★ 4

Learned to ride here

Source: Google

★ 5

Great location, reasonable fees, and wonderful staff!!!
This is one of the BEST YMCA's ever...

Source: Google

★ 4

Their drop-in fees are a bit steep, but otherwise this is my go-to spot for when I need some gym action on the weekends.

Source: Google