★ 2

Membership termination due to disappointing experience.

I love taking classes with Neda for years but had to come to a decision to terminate my membership at Pure Pilates after almost five years of loyal patronage due to a recent series of disappointing experience with the club.

My April package of 20 classes per month were utilized for April and May, with an expiration date of May 9th, 2024.
The problem arose when the last 4 passes of this package were allocated for the bookings of April 29th, May 1st, May 2nd, and May 3rd.

On April 29th, my automatic recurring bill charged for the next 20 classes in May.
However, I only had a balance of 19/20 classes instead of the expected 20/20 classes.

Upon raising this discrepancy with the administrators, it was explained to me that the system mistakenly used a pass from the new package to pay for my April 29th reservation, leading to the confusion in pass availability.

Despite my attempts to rectify this and explain that the pass in question was already paid for. The club decided to move my May 3rd booking to the new package, causing a further discrepancy by deducting another pass from my May package.

After multiple correspondences highlighting these errors and seeking a resolution, Pure Pilates failed to acknowledge the gravity of the situation or take necessary actions to correct the mistakes.

Their refusal to restore the missing pass, opting to replace system errors with human errors, and their inability to offer a satisfactory solution has left me deeply disheartened.

It is regrettable that the club's handling of this matter has ultimately led to the termination of my membership. While I understand that mistakes can happen, it is disappointing to witness a lack of responsibility and accountability in addressing discrepancies caused by system errors.
Improvements should be made to prevent similar incidents from impacting the experience of other valued clients in the future.

I hope that my feedback serves as a constructive critique for Pure Pilates to reconsider their approach to customer services and problem resolutions.

Source: Google

★ 5

This is a great Pilates studio to learn and grow in your practice! I have learned so much and gotten so much stronger since becoming a member. I frequent the Laguna Niguel and Beach studios. Ms. Judi, Elise, & Brittany are great instructors and I always am thankful for their guidance and great workouts!

Source: Google

★ 5

I want to give a big thank you to my instructors Shawna and Judi - both of whom have introduced me to Pilates and I am now hooked. This is an excellent full body workout with modifications for any fitness level. I was a little intimated to start, took a 3 private session classes, and am now in the Level 1 classes, ready to move into All Levels soon. I am feeling stronger and more confident and am excited to have found the strength training paired with flexibility that I was looking for. The studio is super clean, reformers and equipment in great shape, classes are beyond wonderful. I love it! Thank you!!

Source: Google

★ 5

Goodbye Neck Pain 😁 After years dealing with neck pain and many physical therapy I am so glad one of our friends suggested Pilates and especially this place 👌 Amazing experience! Fantastic trainers and friendly people that gives you a feeling you are with family 🙏 Give it a shot! You won’t regret it 😉

Source: Google

★ 5

I cannot say enough positive things about each of the locations and the incredible instructors at Pure Pilates. I’ve been going to Pure Pilates for over 7 years (started at Laguna Niguel and Ladera Ranch locations)and back at it consistently for a year, and I won’t be leaving anytime soon. My workouts are never the same and as I walked in today feeling strong, I walked out knowing I can push myself more (THANK YOU Amy!). The technique and patience these instructors have is unparalleled.
I HIGHLY recommend checking out the Laguna Beach location - serene, peaceful, the ocean is across the street and it’s a gem to walk into.
If you are looking for a positive environment, instructors that will teach you the proper form and also push YOU to be the best YOU can be, then give them a call. LOVE these Ladies!!!!

Source: Google

★ 5

Source: Google

★ 5

I am not one to relish time at the gym, or look forward to workouts, and hurting my back gave me a convenient excuse to put it off. Luckily my friend referred me here, and I've been going almost a year now. I used a reformer in physical therapy and talked to my doctor who confirmed Pilates is an awesome way to get stronger and prevent injuries. I love Heather, she's a giant reason I love it here. (The other instructors are fantastic too). The studio is great - well equipped, serene, clean, and the other studios are as well. I've tried other Pilates studios and been turned off by either the equipment or the attitude of the instructors, but I'm home here.

Source: Google

★ 5

This is by far the best Pilates reformer studio EVER! I went 6 months ago and have been back every day since and have lost 25 lbs! The teachers are INCREDIBLE and they are so knowledgeable in injuries and any kind of modifications. I have had 3 C sections and have had a double spinal fusion... and for the first time, I'm enjoying working out!

Source: Google