★ 5

Really enjoyed their new workout room. New equipment and how easy they make it for people that are nationwide to go. When I visit my mom in town I like to go to this gym.

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★ 1

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★ 5

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★ 5

I have always been greeted when arriving and leaving. Staff checks often that everything is in order. And Paty gives super awesome classes and I can say that as I have attended about a years of.

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★ 1

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★ 1

Not enough shallow water aerobic classes for seniors. Only 7:30 a.m. MW. Music too loud when those classes are over and you are trying to do your own routine. Spa closed Fridays for most of day.

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★ 5

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★ 5

Great place. Tons of machines, equipment, etc. Good environment for working out. Much recommended.

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★ 1

I don't like the swimming lessons the teacher Anna don't do her job !! She should to do better job and pay more attention to the students!!

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★ 5

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★ 1

I wanted to write a review because I had bad service here twice. Actually three times a few years ago my mom and I had been turned away just for the way that we looked. I'm not sure if they thought we were poor or what it was, but we were turned away and treated really rudely. But even in this last week we thought about restarting our membership cuz we have another local Y but the pool is out of service at this time and I've tried twice to contact this Y instead on two different days about four phone calls later. Still no answering of the phones. Even if I call on a busy time or a non-busy time. I either get put on hold the first time I got sent to voicemail several times the second time on a different day which was today. I called the first time and I waited a while before they finally picked up the phone to tell me to wait longer and then I waited about 7 minutes before I hung up. I called again the second time. They made me wait about 5 minutes then sent me to voicemail and then the third time I called today they made me wait about 3 or 4 minutes before telling me to hold again when I explain to the woman that I had already waited 6 to 10 minutes the last time she put me on hold she proceeded to tell me how there was a client in front of her that she was still helping and how that person was there in person so they were more important than I was. I don't know who this woman is. All I know is that she needs to learn a few things about customer service. I've been in the industry for almost 20 years for customer service. Everything from food and beverage to personal training to theme parks. Everything you could think of and just for that, she's convinced me well enough to cancel my membership so I appreciate her whoever she is. Please know that I'm really grateful for you. I don't want to be part of a membership that treats people this way, especially because I think everybody's equal and I know for a fact I've worked in other jobs that were way higher class and there's a time limit a person is supposed to wait on hold on the phone and there's procedures for all these things. So if you're struggling and you need help, that's maybe something you need to talk to your boss about, but you should learn a few things about how to treat a customer. Never going here again. Have a beautiful day. God bless.

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★ 3

The staffing is constantly changing. This location of YMCA has helped me cope with personal loss through friendship, exercise and growth. No complaints except other than keep religion out it. The manager Christian talks a lot about Jesu but doesn't acknowledge the others... "God". The showers could be cleaner! The lifeguards could be friendlier. I quit here yesterday after 10 months. It's a good place but just don't get too friendly or close with management! 24Hours and L. A. Fitness have better hours...

Overall 3.5/5 stars from me.

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★ 5

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★ 1

Not a friendly place for kids that have disabilities. They say kid friendly but unfortunately it's not with my and my child experiences.

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★ 5

My husband and I had a training session with Eddie and he did an awesome job , very professional and explained how to used the equipment properly.👍🏼

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★ 5

We are so fortunate to have the Southbay YMCA! All of the staff is incredible and the vibe there is always positive and very customer service friendly!
Christian Varner is running an awesome sports program that is so enjoyable for our 4 year old boy who has participated both in T-ball and soccer. Fabian was Matheo’s previous soccer coach and David Vargas is now his T-ball coach. Both are excellent!! Also, Daniel Carreon is a key part of the team there and always ready to help as is the whole staff there.
Along with the great facilities and staff, the supplemental sports programs that they offer are unbelievably awesome and I hope that they continue well into the future.

Thanks so much South Bay YMCA. We are fortunate to have you!!

Dave, Dulce and Matheo:)

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★ 1

I recently moved to Chula Vista and wanted to call to inquire about swimming lessons for my child. I called multiple days and times last week, as well as this week, and nobody answers the phone. After waiting 10 min you would think someone would answer.
I frequent many ymca locations in the county, also call them frequently to ask questions and never had a problem with any other location answering the phone.
Perhaps they don’t have front desk staff to answer the phone.
I will not be attending this location.

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★ 5

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★ 5

Nice polite and enthusiastic employees always a pleasure to come to the south bay YMCA. VERY CLEAN and a great pool.

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★ 2

It seems like the pool here is frequently inaccessible.

I've shown up 3 times in the last few months and the lap pool is closed for whatever reason...

Not sure what the problem is at this Y...

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★ 4

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★ 1

I have been calling for 3 days straight and no one is picking up the phone . One of the times they answer and hung up on me . Staff is extremely rude when they do answer . been waiting for them to answer for about and hour been calling all morning

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★ 1

Feels like prison here, too many damn rules they expect you to follow. Cancelling our membership after two months. Not paying to get harassed by the staff.

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★ 1

The people who work here do not have neurodiverse training. I came here with my autistic son and he was having a small meltdown over waiting to get checked in. He made his way in the hall by the pool door and wouldn’t let me get him back to the front desk. So I filled out the waiver in the hallway by the pool entrance with him. I needed to go back to the front desk to ask if we were good to swim. So I left him there for a moment and in that moment a woman came out and let my son out into the pool area. I had to run down the hall and get him back inside. He sat down at the bench and waited. Then one of the workers asked the other if we were good to go because she saw what happened. But all of this could have been prevented if the workers here were neurodiverse trained. All it would have took was for one of the 4 people behind the desk to come out and assist me. There was one person doing all the customer service and others sitting or standing around. And no one cared that I was having trouble. Also, there are a lot of rules here with no proper direction. No one told me where the locker room was. We get out to the pool and someone tells me the pool my son is about to get in is closed and we have to swim in the other pool. We get in the other pool and the someone in there tells me this part of the pool is just for lessons. We finally make it to the right spot, but then there is a jacuzzi next to it. My son loves jacuzzi’s and gets in them to warm up, but the one here is 13 and up. So it was a struggle to keep him out of it and we ended up having to leave because he couldn’t be in it. It was a major struggle to swim at this place. And we won’t be back which sad because we own a house just a few blocks from here. This place needs neurodiverse training bad.

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★ 1

America and Alex at the front are very rude. Alex was very passive aggressive and then America who wasn’t even apart of our conversation proceeded to say something rude to us and put in her two cents. The aggressiveness and comments are unnecessary and rude.

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★ 2

Been member since 2019,loved it but after COVID even its over now they keep it closed on Sundays,child watch is only few hours a day and only 4 days a week.
I emailed their San Diego corporate office they didn't even reply back.
Thinking about cancelling my membership and go somewhere open 7 days a week.

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★ 5

I love this YMCA, the staff, and the facilities. I think this is one of the safest places I have swam and I look forward to the time I can frequent the pool again. Rock on, ya'll.

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★ 1

Poor interest in our neighborhood covid is here to stay people still need to stay healthy

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★ 5

Pool is excellent.

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★ 3

Sus horarios son muy poco accesibles ,y es un precio muy alto más cuando estoy pagando por niños y ellos solo pueden ir los fines de semana cuando esta cerrado ,faltan aparatos para pierna

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★ 1

Pay full price (over 100 per month for a family of three) and receive reduced hours (closed sundays / open at 8 saturdays / weird weekday open close open close hours). Also closed the Eastlake location. Covid is over. No more excuses.

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★ 2

The barbell's are rusted and the leg press is rusted and needs to be lubed. It has only two squat racks that are outside and rusted the weights are unorganized and missed placed and there is too much space being taken up by unused cardio machines

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★ 2

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★ 4

My son and I love it here, however its frustrating to pay a monthly fee for a child watch that isn’t a guarantee. We’ve been put on a waiting list multiple times upon arrival. Imagine arriving with pre workout in your system ready to crush it and this happening. Not fun. It would be great if we could get more staff on the child watch so that parents like I don’t have to keep wasting valuable time.
Thank you in advance!

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★ 5

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★ 1

Terribly expensive and when you apply for a scholarship it gets denied. They don’t specify why or give upfront income qualifications.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Muy buena aten ion muy limpio

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★ 5

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★ 5

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★ 5

Great staff and fun for all ages

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★ 5

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★ 4

A bit small on the I side. Pool is great though.

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★ 4

Lovely place. My wife has a membership and I visited as a guest. Let's break this up.

Childcare: They have a childcare center for our little one and he loves going. Even when I don't go to the gym with my wife, he wants to go with her so he can go to the daycare to hang out. He LOVES IT. They have a great staff and they keep him entertained the whole time.

Cardio: They have plenty of cardio machines. The TV signal does not work on all of them, even the basic channels. I was trying to watch local Fox for the TNF NFL game and it was so static, I couldn't see anything. Luckily the game is on Amazon Prime so I could watch on my phone.

Weights: Great weight section. The overall gym is not the biggest so a lot of their equipment is close together. Most people that want to work out are not going to impede on your space while lifting but there are some people who will still get TOO close while lifting. Just something to think about.

Programs: The programs they have for the kids are amazing. The kids love this place. They go to the gym to do cardio and also love to go for any of the sports programs they have. It is definitely a bonus to be a member if the kids are going to be attending any classes.

Overall this gym is probably one of the best in the area if you have a family. If my kids and wife didn't want to go to the gym, I would look at something else that was cheaper and maybe bigger BUT with the FAMILY wanting to go to the gym, this is a TOP choice for us.

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★ 5

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★ 5

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★ 2

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★ 4

Friendly and family oriented place. Only drawback is the swim classes offered are geared toward retirees = during the work day. And lap swimming is cut off from 5-7pm week days.

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★ 4

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★ 5

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★ 5

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★ 5

Best splash pad

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 3

I like it but had to give 3 stars because they need to work on things. They need to start having cash on hand because having exact change is not possible all of the time and maybe some sensitive training for the customer service kind of has attitudes. Also new shower curtains and bleach floor would be nice. We have a family room No Boys over 4 should be in the girls. Locker room and in the showers. The girls can't come out because there are older boys walking around. I tell the staff but it is still happening. It's not right

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★ 5

They took out the big water slide.......

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★ 5

Great location and service

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★ 5

Awesome pool, great staff and instruction. People please teach your kids to swim it will save their life. All of my kids have learned to swim here. We even go back periodically for advanced lessons . Start with the learn to swim get your kids a foundation take a break from lessons and when they grow take them back for the advanced lessons. All of the instructors and staff are great people
Support your YMCA don't go to a high dollar franchise place. This place has all.you could ever need and remember for every class you take we are keeping the facility open as well as for those who pay full price you are also helping to give a discount to those who might not be able to pay full price via a scholarship . The y is life changing for kids and will build skills that will last a lifetime.

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★ 5

Love this place, lots of classes and exercise equipment.

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★ 5

Best children's programs

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★ 5

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★ 4

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

Fun place to work out

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★ 5

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★ 4

Great staff and equipment. The pool is down till January 2019

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★ 4

Very nice...

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★ 4

Great fitness center

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★ 4

Tae Kwon Do, swimming... This place is very nice to take my daughters for their activities. Very family friendly.

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★ 5

Everyone is very helpful and friendly.

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★ 3

It would be nice if the front desk people were more mature and realized we were in to swim, not take 30 minutes just to sign us in. We actually did NOT swim and just went home, because it took so long and once we got to the pool and found out there are no towels here- you have to bring your own, unlike our home YMCA and no one checking us in chose to tell us in alllll that time. I haven't been back since. Unbelievable.

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★ 4

The staff are very friendly

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★ 4

I love the yoga classes

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★ 5

Very clean and family oriented.

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★ 4

This complex is quite nice compared to other YMCA locations. The equipment is semi-new but has QR codes that can be scanned for videos that link up to proper workout routines. There are 2 independent workout rooms that you can workout in with mats. I haven't checkout the pool but I know that there are water exercise schedules and lifeguards are always on duty.

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★ 5

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★ 5

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★ 5

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★ 4

Cuz the schedule ez whack

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★ 4

I go here almost every day. Has lots to do and staff is very friendly.

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★ 4

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★ 5

YMCA is a friendly place. The pool is fun and working out is wonderful

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★ 5

Beautiful facility

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★ 5

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★ 5

The staff was friendly receptionist helped answer questions on enrolling/membership This place is very clean easy to find from the freeway and i really loved meeting the child watch staff the younger girl who helped me gave me very detailed activities they do and i really felt a compassion for the kids and their health and minds too very pleased.

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★ 5

Great staff awsome place to work out and the kids love the pool.

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★ 5

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★ 5

This place is super clean and very well.kept. the staff was extremely helpful, and everyone looked like they were having a good time.

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★ 5

Love the pool area!

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★ 5

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★ 5

Excellent equipment & staff. The clientele are also different from other gyms

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★ 5

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★ 5

Has very good equipment and well maintained. Rarely gets completely full

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★ 5

Very clean, very helpful employees
Not too crowded at any given time of the day.

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★ 5

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★ 5

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★ 5

Good place to go to get fit

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★ 5

Love the Y, awesome community of people & we love their group classes.

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★ 4

I love this gym. Clean, friendly, great classes!

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★ 5

Love this place and staff. Very friendly, ran and welcoming all ages.

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★ 5

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★ 5

This one has a pool which is cool!

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★ 5

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★ 4

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★ 5

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★ 5

Great facility! Their cardio gear is really nice and you can watch netflix while you work out.

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★ 5

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★ 5

Good Customer service

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★ 3

Its a gym..nothing fancy..

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★ 5

I love the equipment and the jacuzzi.

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★ 5

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★ 5

Nice facility, fun !

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★ 5

A bit small equipment facility, but clean. After hours best time to work out. Good selection of classes, i.e. swimming, bjj, yoga, etc.

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★ 4

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★ 5

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★ 5

Great place!!

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★ 5

Friendly staff. Lots of new modern equipment. Easy in and out parking.

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★ 5

I love the Y and, specifically, the Jackie Robinson. Brand new facilities and a great community!. Many of the workout rooms have windows which make the space feel more spacious with lots of natural light.

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★ 5

AWESOME

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★ 4

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★ 5

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★ 5

They keep it well maintained and is a good experience i entrust them to take good care of my children when i am not there

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★ 4

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★ 5

Where I go for swimming, nice pool and friendly lifeguards.

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★ 5

Nice family facility

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★ 5

Clean and orderly gym.

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★ 3

Too cramped! Crowded.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Pool's good and the gym is really nice here. This place was renovated recently and I love going here to help myself lose weight.

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★ 5

Love Hatha Yoga with Patricia.

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★ 5

Love it. The gym is very family friendly and provide child care for your kids while you work out.

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★ 5

Clean, great service, great and friendly staff.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Es el mejor gimnasio en el que yo he estado.

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Family friendly

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★ 5

Súper friendly staff

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★ 5

We have been members for over 2yrs and it had been ok, I like the programs they have for young kids and teens. My wife likes the Zumba classes and I like to go machines and free weights.

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★ 4

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★ 4

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★ 5

Love the Y. Trainers are very positive and encouraging. The staff are like family. They never push you into buying personal training sessions just so you can get help with your workout.

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★ 5

Love their pool and facilities, no need to even bring a lock!

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★ 5

Great place everyone serious about what your there for. Keeps you motivation. Love it.

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★ 3

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★ 5

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★ 3

Nice facility, but extremely compact. It makes working out extremely challenging.

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★ 5

Great! Rachel, Judy, & Jackie are outstanding instructors.

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★ 4

Not as big as mission valley more equipment over there but I loved the locker rooms bright and very spacious showers.

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★ 5

YMCA, give me a new life, new friends ,plus, grate classes!

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★ 5

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★ 5

Great Zumba class today

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★ 5

Friendly staff.

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★ 5

Excellent

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★ 5

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★ 5

Clean, family friendly,

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★ 5

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★ 1

Worst experience of my life. Trainer looked down on me and said I had better clean the equipment after my use. Just another way to call black people n!ger thanks YMCA for being ugly as the rest.

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★ 4

Took my kids here for a swimming pool party. The kids enjoyed the pool and they have a nice area for pizza, drinks, and cakes. A great alternative to having a big birthday party at the park. The restrooms were clean and there were plenty of places to park.

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★ 4

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★ 5

New constructed facilities! Just signed up and love having the pool available with the membership! There gym is a good size and they added new fitness stairs and machines...

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★ 4

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★ 5

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★ 5

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★ 4

Gym is so clean and pool to great atmosphere

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★ 2

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★ 1

Talk about INFLATED prices
in comparison to what's out there.

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★ 2

Super disappointed with staff, lifegaurds, and day camp counselors. Staff at the ymca front desk are extremely rude and are quick to have an attitude when asked a question. Lifegaurds are unapproachable and constantly scream rules at the kids and tell parents to move but there's limited seating so where do we go???? Day camp staff seem friendly enough but my child had a couple incidents happen that, had he not have blurted it out at first sight of me I wouldn't have been notified i.e. being pushed in the mud by another child. Also it's Monday according to my son he fell and hit his head on concrete this past Friday again where is the notification???? Awful practices.....

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★ 5

This YMCA is close from home and college,staff is friendly, gym is clean, they have blow driers in the ladies locker, equipment is new and works. They also have a discount for unemployed members until yey find employment. Atmosphere is nice not a meat market like some other gyms.

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★ 4

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★ 5

Excellent classes and their equipment is well kept!

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