★ 5

Source: Google

★ 1

Ouch. They pulled my tendon so bad I have to see an orthopedic surgeon - may have to have surgery. To add insult to injury, StretchLab refuses to close my account and refund my balance. Even worse, they continue to charge me for an 'inactive' account. This is one bad place.

Not only that, they are lying as I was a member of that location and was both injured and ripped off.

Source: Google

★ 1

I feel bad writing this because I liked my experience with Joey. I sent a notice to cancel my account on January 27th because I will be traveling frequently over the next few months and did not want to continue a membership that I wasn't going to use consistently.

Upon finalizing my cancellation, I was persuaded by one of the staff members to keep my account and freeze it rather than cancel it so that I did not lose several credits that I had left. I agreed to book 1 more appointment before freezing before my card would be charged again on February 4th. I was told that the session was a credit for one of 2 sessions in December that I scheduled for weekends in january. Both of those weekend sessions were cancelled because by them because a staff member was sick. Little did I know, the owner or someone that is texting me and refusing to give their name is saying that I did not have any credits left for the additional appointment so they will charge me for the entire month of February and then freeze my account.

If I had known that they planned to charge me again and that I had no credits remaining, I would have just cancelled my account as planned and not scheduled the additional appointment. I had only agreed to keep the account frozen so that I would not lose the credits that I thought I had left.

After communicating with I believe Ritu via text, there is no way I would ever recommend anyone to go to this location. I am cancelling my account permanently and expect them to return the money they charged to my credit card immediately.

Source: Google

★ 5

Sayeed is one of the very very BEST PRACTIONERS IVE EVER WORKED WITH he really understands the body and in just 2 visits I am better. He is professional , he listens to his client , he educates he is gentle. He is extremely focused on what is needed , he is very kind. I appreciate him very much
Thank you to Sayeed and streach lab give him 2 bonus . 🙌🏼
Veronica

Source: Google

★ 5

Competent, calming, efficient

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★ 5

Emma always does a great job of stretching me out and today was particularly great since I had a very sore lower back after 2 days of moving from my home to a new home and left stretch lab feeling 100 % better

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★ 5

I am impressed, all the way around, with Sydney, the simple layout, the scanning capabilities and the great work Sydney did, especially heeding my info about my 3 back surgeries and going appropriately lighter my first session. I am looking forward to the coming month of membership. I feel that Sydney is highly qualified given her education and working background. I feel safe.

Source: Google

★ 5

Emma is fantastic!

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★ 5

Saeed was the best! Very knowledgeable and kind. He helped educate and assist me on getting my body at the best it can be. Would 100% recommend him.

Source: Google

★ 5

I had a fantastic experience at StretchLab! The personalized stretching sessions really helped alleviate my muscle tension and improve my flexibility. The staff is knowledgeable and attentive, ensuring each session is tailored to my needs. The environment is welcoming and relaxing. Highly recommend for anyone looking to enhance their physical well-being!

Source: Google

★ 5

Saeed was fantastic! He explained everything he was evaluating on me. Very professional and thorough!
I have seen Emma for several weeks and she is making a HUGE difference! My wife has even commented that my posture has improved!

Source: Google

★ 5

Sydney was extremely helpful, knowledgeable , great attitude and professional!

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★ 5

Ikaika was awesome. He was concerned for my comfort and specific to my problem areas. Great experience.

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★ 5

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★ 5

Very helpful.

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★ 5

My stretch today was exceptional 👍 Just what I needed. Thank you Saeed.

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★ 5

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★ 5

Amazing place and great results, I have done over 130 stretch there and feel really good

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★ 5

Emme did a great stretch!

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★ 5

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★ 5

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★ 5

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★ 5

Tim is a true professional and he makes me feel as if he knows my body and this work is his chosen profession, not a job.

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★ 5

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★ 5

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★ 5

Emma is very good.

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★ 5

Fantastic first stretch with Ikaika. He got rid of my tense muscles and I feel so much lighter. Thank you!

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★ 5

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★ 5

Very helpfull!

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★ 5

I was totally sore and tight before. After the stretched with Tim, I felt stretched, relaxed, no soreness, and taller. It was so much better than a massage.

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★ 5

Bladimir was a true professional. I felt great after my first appointment with him.

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★ 5

Tim is awesome. He does a great job.

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★ 1

Beware. This is an unprofessionally run shop. Owner is never on site and never available in person, Their accounting and their accountability is highly suspect. If you choose to go on their monthly subscription plan, don't assume that what the owner tells you over the phone and/or over text is going to be honored...especially when it comes to cancelling the plan. In other words, the owner is not trustworthy and lacks integrity. If you don't really care about those two traits in a service business, then hey, maybe this is your kind of place.

Source: Google

★ 5

Joey was so kind today and did a great job stretching me! And make nice conversation and was so nice!

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★ 5

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★ 5

Ikaika was very knowledgeable, helpful & good

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★ 5

I enjoyed and benefited from my first stretch with Ikaika. He was singularly focused on my objectives and delivered individualized stretches targeted at areas of tightness. I will definitely return.

Source: Google

★ 5

I had a great 50 min stretch with Tim! I could tell he knew what he was doing and I left with the gait of a 2 year old. I’ll definitely be back!

Source: Google

★ 5

Ikaika is very personable, knowledgeable and professional.

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★ 5

Tim is the best! Always does a great stretch session

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★ 5

Saeed, as always, is fantastic. He really understands my limits and never goes too far. It is so relaxing and I look forward to every session.

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★ 5

Joey is gentle, knowledgeable, conscientious and has great people skills, Thank you Joey’

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★ 5

My body feels so much looser, longer and better after my session with Joey. 5-star.

Source: Google

★ 5

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★ 5

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★ 1

This 1-star review is about the management of this location and their billing practices. The therapist I worked with was excellent - 5 stars.

I paid around $700 for a total of 9 sessions. One intro session and two months of the $329 / mo membership. I had some last minute work travel and a family emergency come up. So I could only use 7 sessions total. I asked for an extra week or two to use the sessions I paid for and management refused.

For this price, I would expect some level of customer service and flexibility. However, the response here is very disappointing.

I asked to cancel my membership because my doctor ordered physical therapy, so I'd do that instead. The management got very upset, tried to pressure me to stay on, and is now saying because I "cancelled" I can't even use the sessions I paid for.

Also, they are somewhat unresponsive if you try to contact them. I sent multiple emails and never got a response. You'll be lucky if anyone picks up the phone during business hours.

While the therapist I worked with is good, I would be extremely cautious about signing any sort of monthly membership here. They are not flexible at all and just want to take your money.

Source: Google

★ 5

Tim O’ is the best. He’s helped me so much.

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★ 5

Excellent

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★ 5

Feeling a fantastic experience every time visiting the StretchLab that leaves me feeling rejuvenated.

Source: Google

★ 5

I have been going to stretch lap in Charlotte NC (Since they opened) but have probably had around 20 different therapists.
Over the last few weeks, I was in Newport Beach CA.
WOW, did I get lucky.
Gianna, stretched me 6 times. She is by far the best therapist that I have ever been to.
The others were all good, but Gianna is AMAZING.
She is a “Natural Born Healer”
THANK YOU GIANNA!!!!!!!

Source: Google

★ 5

Good customer service. Accidentally signed up at this location vs Newport-Mesa and they promptly cancelled and refunded my membership.

Source: Google

★ 5

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★ 5

June was great, I really enjoyed my first session 👍

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★ 5

loved the neck stretches Rachel provided! super nice friendly and attentive

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★ 5

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★ 5

Tim was fantastic. I felt a difference after my first session.

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★ 4

Great overall, not cheap but worth it if you can do it at least once or twice a month

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★ 5

Saeed is the best!

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★ 5

I am new to Stretch Lab
Have been meaning to try it for a couple of years -finally got there in January going twice a week and loving it!! Feel so much better and JOEY is the best-knowledgeable and so personable Highly recommend going and trying it

Source: Google

★ 5

Source: Google

★ 1

Terrible customer service. They offer a "discounted" trial for $59 and then force you to buy their special socks, which they tell you about afterward in an email, which cost 30% of the trial! When I learned about this and kindly asked for a refund, I was told, 'No, that's policy, no refunds.' Yet you can read the reviews that some people got a refund when they asked. How's that for consistency? Why am I being singled out? Can you imagine how else they run their business if that's their customer service? This is not an indictment of all StretchLabs -- as the services are valuable to people. But these are all franchises, individually owned and operated, and this is not a way to operate any business where customers are your bread and butter. Well, fortunately, credit card services do put customers first, so this will not end well for this particular StretchLab franchise.

Source: Google

★ 5

My first visit to stretch lab-50 min session. She worked my whole body. I feel the best I have in months. Rachel is excellent at her job.

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★ 5

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★ 5

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★ 5

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★ 5

Joey was very helpful and stretched me with confidence and care.

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★ 5

As always, Fiona is AWESOME!! Been going here for over 3 years now & love it! She is just the best - feel so great when I leave! She’s knows exactly what I need & where it hurts without me even telling her. And she’s just a wonderful & warm person. Wish I could go everyday!

Source: Google

★ 5

Saeed is incredible skilled and understands physical stretch and therapy!

Source: Google

★ 5

He and Fiona (and Saeed) are the best of the best.

Source: Google

★ 5

Love Sayeed. He's my guy

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★ 5

I always look forward to my StretchLab sessions. They are invigorating, and so good for maintaining flexibility! I love working with June, but each practitioner has their own strengths.

Source: Google

★ 5

Rachel was truly excellent—taking the time to figure out what was specifically going on with me and tailoring the session optimally. Very impressive.

Source: Google

★ 5

Understood the body and very informative.

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★ 5

I cannot say enough good things about Stretch Lab. My career and hobbies are very demanding on my body and for a long time I had struggled with debilitating lower back pain. Since working with Bladimir at Stretch Lab, I can honestly say that my pain is gone and my day-to-day activities have become much easier to perform. I encourage everyone I know to check it out!

Donny M

Source: Google

★ 5

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★ 5

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★ 5

Great stretch session Fiona is the best! always a great experience

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★ 5

My stretch coach-Q, always does a great job! Very professional, and always paying attention to my feedback, and getting the most out of every session. He also encourages me to stretch and exercise every day. Great job Q!

Source: Google

★ 5

Michael is professional, kind, & has taught me tricks to help me be at my best while training for 1/2 marathons. I always feel like a million bucks after a session with him. Thank you!!

Source: Google

★ 5

Rachel really helped stretch out my lower back. She also helped me with my shoulders and other areas. Rachel is very professional and knowledgeable in muscle anatomy.

Source: Google

★ 5

Been going twice a week for over a year. It’s been a life saver for me. Allows me to stay active in sports and not pull muscles or get hurt. Combine with weight training

Source: Google

★ 5

Every StretchLab tech is professional and I feel so great afterwards! Thanks Rachel!

Source: Google

★ 5

I just had a session with Qusai and my lower back, extremeties, and neck/shoulders feel very aligned and relaxed. He knows what he is doing, knowledgeable about the body.
Thank You so much!!

Source: Google

★ 5

Fiona, is tremendously fantastic. She knows what she’s doing.

Source: Google

★ 5

June is very professional and very skilled at providing a great stretch!

Source: Google

★ 5

I’ve been going to StretchLab for over a year. I’ve had a great result with improving flexibility, and most importantly no more back and arm numbness and pain. My current flexoligist is extremely knowledgeable and effective! He’s been the best! Super happy with the result!

Source: Google

★ 5

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★ 5

Michael is outstanding. Love the whole Newport Beach staff!

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★ 5

I love my routine at the Stretch Lab. My therapist Bladimir is really very good- very knowledgable, very effective.

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★ 1

Very ineffective for the $110 per session. Even my medical doctor recommended I do it by myself at home or at the gym.

Beware of their membership scam, they need 30 days advanced notice to cancel. Once you cancel, you loose the remaining sessions.

Trust me I lost money. Unless you have money to waste or give away, stay away

Source: Google

★ 5

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★ 5

Kind Staff and They care about your well being. Que is great!

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★ 5

Great maintenance and stretch for your body!

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★ 5

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★ 5

Fiona does a marvelous job of keeping me loose and limber which is not easy for a 67-year-old cyclist.

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★ 5

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★ 5

I’ve been going weekly for over a year to the Newport Beach StretchLab. It has helped me in so many ways as I’ve had two knee replacements and two shredded Achilles tendons. I’m back playing golf and can even go in the sand now. Ikaika is one of their incredible therapists. I always ask for him. He has helped me in so many ways. i love this company and would give them five stars..

Source: Google

★ 5

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★ 5

I went for the first time today and had a great experience! Bladimir did a thorough & excellent job. I left feeling great! Can’t wait to go back

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★ 5

Could not stretch my right side as well as left! After 1st session, I could!!

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★ 5

Ive now gone 2 times and it has really helped my weight lifting recovery

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★ 5

I started going to StretchLab about 1.5 years ago and leave feeling like a new woman each time. It helps with my recovery from workouts, I feel more energized, and improves my mood. My Flexologist, Fiona does a fantastic job, caters to what I need and anticipates what they are. I have already recommended StretchLab to everyone I talk to because I think anyone can benefit from it.

Source: Google

★ 5

Wonderful operation, June is a wonderful therapist.

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★ 5

Always a great session!!

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★ 4

I liked it but had problems regularly scheduling. Erika, Miguel and Aikaya also gave great stretches.

Source: Google

★ 1

It’s been a month and still have not been contacted about getting me in for my last appointment that was paid for under contract. I should not have been taken off the schedule in the first place but I was. Their calendaring is horrendous and now I feel as though Ive been stolen from.

Source: Google

★ 2

Not thrilled at all with this establishment. I've been a member for the past six months. High turnover. Scheduling issues, all of a sudden appointments don't exist anymore online. This has happened a few times to me. Have to call to find out where the appointment is. Sometimes they still had me on the books, sometimes not. I've been put with a different flexologist without being asked first or given notice in advance. I've shown up to a flexologist I have an appointment with not showing up for work. After months, I finally found a flexologist I liked, but I canceled my contract because of all of this nonsense. Thought since I finally found someone that is stable in employment there and good at what they do, I'll just purchase a package. I'm so glad I didn't! The owner told me I will get placed on calendar for my remaining credits (one session left) after my contract finished -- even though apparently that is not standard procedure (even though you rightfully paid for ALL the credits under contract!) Just to find out that my last session was taken off calendar. AGAIN! Just a horrible experience with all this. Which is unfortunate because a few times I left there feeling great -- but a few times in months' worth of contract? For the amount they charge? Not worth it!

Source: Google

★ 5

Very professional staff. I am in 50s and the weekly stretching has helped a ton with my movement and even some pain management in my knees. I wish I tried stretch lab sooner!

Source: Google

★ 1

You get into the Scam here with an auto-renewal contract, and they are not canceling it by any means.
I don’t recommend it

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★ 5

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★ 5

So knowledgeable and helpful!

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★ 5

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★ 4

StretchLab has helped with my Scoliosis. I'm pain free for two months now. So happy to be able to maintain my home and family.
No line or waiting, just make an appointment.

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★ 5

Love this place! Always super welcoming and friendly. Got a 25MIN stretch with Cody (one of the flexes), was absolutely amazing. The studio is always very friendly- clean and professional. Highly recommend!!!!

Source: Google

★ 5

I've been going to StretchLab Newport Beach now for about 4 months. I absolutely love the professional stretching I receive...makes me feel great and I am able to move much better on the tennis courts! Kayla is my Flexologist who customizes each session to address special needs. She is very knowledgeable, professional, attentive and has a good sense of humor. I highly recommend Kayla. Additionally, the entire staff is very welcoming and helpful.

Source: Google

★ 5

I'm very impressed with StretchLab... thought it would be just basic stretching and nothing beyond that, but the knowledge of the "Stretchologists" is really impressive - background in sports injuries, higher therapy training to solve problems - it's just not basic stretching. The facilities are very clean, and it's never felt crowded when I was there - they are definitely using 60% or less of the beds for our safety. Everyone I've worked with has been excellent, but Ikaika has been my favorite - knows what he's doing and has made me feel 100% better!

Source: Google

★ 5

Nice and clean facility!
I can already feel and see the benefits after my first session! I have been trying to do this myself but I can see why the one on one it's so important
I have learned so much about my body that I didn't know

All the staff is friendly and welcoming! I'll definitely be coming back for more

Source: Google

★ 5

My experience with this StretchLab has been pleasant, professional and they communicated clearly every step of the way. Highly recommend them to anyone living near the Newport Beach area.

Source: Google