★ 5

We love Dante! He’s a great trainer. He works with me and my husband and we are getting stronger under his watch. Ruby has the best classes too. Samille and her beautiful smile welcome us in. Give this gym a try!

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★ 5

Great

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★ 5

The pool was clean and a pleasant temperature for a 2,000 yrd swim. Staff very friendly and welcoming.

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★ 5

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★ 4

The gym is ideal in terms of location - freeway and BART accessible; lots of space to work out; a running track and a swimming pool; clean; separate gender spa areas and pleasant staff. Nice, interesting patrons. It feels like family! One complaint took out jacuzzi without any patron input and communicated that it would be repaired for months. Not good at all!

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★ 5

The staff’s are amazing and the facility is so well maintained, I am loving my time in here.

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★ 5

I purchased a trial membership and knew from the moment I stepped into the gym that I’d be joining. Clean, spacious facilities, friendly and charismatic staff, and a well functioning app. The full package. Thanks to Miko, especially, for the overview of membership options.

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★ 3

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★ 5

As a remote worker, appreciate the Club as a place to break the isolation while reversing the sedentary lifestyle. Nothing like a having a stable community of instructors and fellow members in classes. Keeps from getting stuck in ground hog day. Keep up the great work.

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★ 5

One of the best teachers I’ve ever had in my entire life she’s fantastic. She’s helpful. She’s fun ! She’s energetic.

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★ 3

Too many people, including staff, on the phone or videoconference
Not enough space to stretch
Second floor is always too hot after 12, no airflow

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★ 5

Sara's back with a great class.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Body conditioning with Karen is awesome. Her workout routine targets stubborn muscles, helps strengthen core and overall balance.

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★ 4

I’m disappointed that there are still only two recumbent bikes at the Club, and that one is out of order today. More are needed.

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★ 4

On May 29 I called the front desk to make a massage appointment. I'm a former member of 20 years but did not renew membership when the Club reopened after the worst of the COVID pandemic. My call was routed to your new confounding online message and appointment system. I called again but could not do an end-around the dysfunctional system. I made an appointment on it for a massage on June 5 at Noon. I arrived that morning and was cheerily greeted by Margie. She gave me the BAD NEWS that I had no massage appointment scheduled in your computer system. I was shocked. Margie apologized profusely and "owned" my problem, arranged for a makeup appointment today, June 10, and gave me a way to phone the desk directly without being derailed.
Margie is a superstar! My 80 minute massage today with Tammy was awesome, and as usual I warmed up first in your inviting steam room. So today's experience was great, a sharp contrast to my previous zero star disappointment.

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★ 5

The gym is clean and has updated equipment. The employees are professional and helpful, creating a welcoming environment. I would highly recommend this gym.

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★ 5

Great, consistently good experience.

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★ 5

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★ 5

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★ 5

I didn’t

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★ 5

Karen is an excellent instructor I have taken classes with her for more than ten years and have found her classes support my fitness gosls

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★ 5

Pool was heated to a good temp for water aerobics for a cold day! Great Club!

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★ 5

Had a great experience and enjoy seeing the regulars at the club. Your staff are very helpful and friendly. Helps sustain the warm and welcoming vibe in this gym/place.

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★ 5

The most phenomenal gym with everything that you need, with an incredible atmosphere and staff.

It is more than a gym, it's healing and a healthy life.

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★ 5

Top high end fitness club,
Love it
So great full that I joint

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★ 5

The day before yesterday I called gym and was able to speak to Esmeralda. She was very helpful. I went into the gym yesterday and met with her in person. She was delightful! Very friendly, efficient, and professional. A joy to deal with!

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★ 5

The Club at City Center” is a fantastic gym with a strong community vibe!

I’ve been a member for two years, and I appreciate the wide range of facilities available, from the running track and basketball court to the dance, yoga room, sauna and steam room. The gym is well-maintained, and the monthly rate is definitely a great value for everything offered.

To make it even better, I believe the gym could benefit from more group classes, especially themed events around holidays to bring some extra energy and excitement. A higher-energy instructor for group classes could also help boost participation. Additionally, updating some of the equipment, like the hip thrust and hack machines, would be a great touch.

Overall, I love this gym and look forward to continuing my fitness journey here!

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★ 5

Beautiful facility, friendly, knowledgeable staff. Always an energizing start to my day.

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★ 5

This is the best gym ever!!

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★ 5

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★ 5

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★ 5

Fix the soap dispenser in executive wash room showe

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★ 5

The staff was nice and friendly and the facilities were very accommodating. Had a great game of racquetball with my friends.

Nice touch today with the lotion for patrons to use in the shower room.

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★ 5

Chill atmosphere, solid machines, and zero attitude.

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★ 1

Disappointing experience

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★ 5

I love The Club at City Center. I appreciate its physical spaces that support stretching, strengthening, cardio and more. I also greatly appreciate their staff and the women’s locker room. I’ve been a member for over 20 years and am so grateful for this gym.

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★ 5

Always clean and there’s always equipment available

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★ 5

I am full of praise for the work of Patrick, Samille, Jacob and Juan.

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★ 5

Great place to put in some work and have some fun on the basketball court!

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★ 5

Your gym facilities are incredible and my personal Trainer TJ Everett has been invaluable in helping me reach my health goals.

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★ 5

Urban spa experience with amazing staff and facilities

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★ 5

Great staff great equipment and members Great club.

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★ 5

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★ 5

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★ 5

Esmeralda provided excellent customer service .

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★ 2

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★ 5

I have been coming to The Club since it was Club one! 32 years I absolutely love Marjorie she takes good care of me! The whole staff is awesome I’m apart of the early morning crew!

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★ 5

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★ 5

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★ 5

Took care of business, what else was she supposed to do?

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★ 5

Although I miss the rowing machine , I enjoy rain track,, and exercising using the upper body and leg machines. It’s been weeks since the rowing machines have been taken away. Are they coming back?

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Been with the Club for a few years. Appreciate management’s constantly working to raise the bar on value delivered. Great premises, new machines, well maintained and sanitized and good instructors. Dante taught the boxing and boot camp classes I’ve recently attended and felt challenged but never at risk of injuring myself.

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★ 5

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★ 5

Esme was great and very informative. She took me through the entire gym and I loved everything about The Club! I am so glad that they are still in existence and that they take such great care of their gym! It felt warm and inviting! I am glad that they survived the Pandemic!

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★ 5

Great gym and great classes.

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★ 5

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★ 5

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★ 5

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★ 5

Amazing gym. Sparkling clean, new machines, validated parking, lots of machines and never ever a wait to use them. The sauna, steam room, complimentary towels are a big plus. I love running in the synthetic track or playing racketball with fiends.
This is by far the best gym in Oakland.

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★ 5

Staff is always helpful and friendly!

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★ 5

The club is clean and incredibly well equipped. Love the Conditioning, Barre and Aqua Gym classes. Everyone, guests and employees, are so friendly. I thoroughly enjoy it.

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★ 5

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★ 5

Great.club!

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★ 5

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★ 5

Great place to workout, or just focus on wellness. I work closeby and joining this gym has added tremendous value to my daily routine. Highly recommended

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★ 3

Overall, it was a good visit. Samile and Jacob welcomed me and there were towels available. The club was clean and the locker room provided a nice environment for a nice workout and recovery. Given everything was so nice, it was hard to relax and enjoy because someone kept dropping weights on the floor creating a loud boom and shaking the steam room, so I just had to shower and run out and leave it was so disturbing.

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★ 5

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★ 5

Spa, retreat environment in the middle of downtown Oakland. Join now!

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★ 5

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★ 5

Friendly personnel, always greeting me with a smile and attentive to my needs.

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★ 5

Samille is fabulous!

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★ 5

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★ 5

Everyone is nice, from the front desk people to the cleaning staff. Very clean and cool environment. Convenient machines almost any time you go. Even the masseuse and smoothie bar are great.

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★ 5

I've been going to this club for many years, I enjoy the equipments, classes, teachers facilities and staff.

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★ 5

The place is so enjoyable, very clean, OMG the swimmingpool wather have a perfect temperature to enjoy it even in a claudy day. Also, excellent customer service.

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★ 5

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★ 5

Appreciate the basketball court. Good set of equipment. Appreciate seeing the frequent cleaning of machines/facility.

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★ 5

Wayne's a kind spirit person she is a professional very good at what she do! I highly recommend her to anyone! For sure I will be back!

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★ 5

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★ 5

Friendly

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★ 5

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★ 5

This club is an excellent place, nice environment, the classes are fun and versatile, great workout machines, clean space and friendly staff.

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★ 5

Embarking on a transformative fitness journey with TJ has been an enlightening venture, characterized by his unparalleled patience and expert guidance. Just three sessions into this dynamic regimen, the results are nothing short of astonishing, transforming not just my physique but my entire approach to fitness. His bespoke exercise plan, thoughtfully crafted for days without our in-person sessions, is a testament to his dedication and strategic insight. This is the first time I've adhered to an exercise regimen with such enthusiasm and consistency, and it's all thanks to TJ's masterful blend of knowledge, encouragement, and personalized training. If you're seeking a trainer who can inspire such profound change and commitment, TJ is undoubtedly the one to propel you toward your fitness aspirations.

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★ 5

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★ 5

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★ 5

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★ 5

Sara leads the best water aquatics class! She creates a warm & welcoming experience while exercising every major muscle group. Whether you’re a hard core athlete or a delightful talker who breezes through the workout, there’s space for everyone to have fun and feel accomplished and improve your health.

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★ 5

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★ 5

It’s great

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★ 5

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★ 5

Excellent service

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★ 5

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★ 5

My trainer , T.J., is wonderful! The exercise routine that he has developed personally for me has been truly helpful. I'm a 63 year old woman that had not worked out in years. But , T.J. has been very encouraging and I am seeing results plus I am not feeling so intimidated by being in the gym as an older person. He's great and I would recommend him to anyone. He's very knowledgeable about health related issues.
Also, my blood pressure is down and I am heading in the right direction with my diabetes 🙌🏽🙏🏽😀.

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★ 5

Marcia is a superb Pilates trainer!!

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★ 5

I have been going to this club since it was Club One when I was in San Francisco and would go after work downtown. I've been in Oakland for 23 years and value the range of options provided, the service delivered, and the convenience of the location. A couple of name changes later, I remain a well satisfied customer!

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★ 4

Five stars would have been the instructor giving clearer descriptions of the poses and movements

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★ 1

I had the worst experience at The Club at City Center, and I feel compelled to share my thoughts. Since they transitioned to an AI system, it has become nearly impossible to get any assistance. The lack of communication is frustrating; I repeatedly tried to reach out, but I was met with silence, their AI system really makes things difficult for people with disabilities.

The cancellation policy requires a 30-day notice, which is reasonable, but they make the process incredibly difficult. The management team is unprofessional, and I found Esmeralda, the supervisor, to be condescending in her responses. Patrick, claiming to be at the top of the hierarchy, was of no help either.

Due to work commitments, I continued paying for my membership without using the club. Alarmingly, I received text messages inviting me to visit, even though I hadn’t been there. This raised concerns that my membership was being misused by others. I reported this issue, but no action was taken.

Since May 20, I have tried to contact the club, only to be met with automated responses and no live support. Eventually, I received a message instructing me to email my cancellation request. Days later, they claimed they hadn’t received my email and sent me a form instead. Now, I’m stuck paying for June and July, despite my attempts to cancel.

While I understand the need for a cancellation notice, their tactics make it seem like they are purposely trying to pocket an extra month. It’s no surprise that this gym has seen a decline. I would not recommend The Club at City Center to anyone looking for a straightforward and professional experience.

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★ 5

It's always a pleasure to see Kiley before my morning workouts. She is always pleasant and greets you with a smile, also very knowledgeable with all the activities and programs that are happening at the Club.
Keep up the good work, we appreciate you.

Edward C.

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★ 5

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★ 5

This is a great facility, easily accessible by public transit, friendly and helpful staff, clean locker rooms and showers. The steam room and sauna are great and well maintained.
I swim almost exclusively: the pool is well maintained, and available for open swim almost all the time the Club is open. I typically get a lane all to myself.

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★ 5

Sherrie was kind, knowledgeable, and extremely helpful!

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★ 5

I’ve been incredibly satisfied with my experience at this gym! From the moment you walk in, you can tell how much pride the team takes in keeping everything clean and well-maintained. The workout areas, locker rooms, and even the basketball and racquetball courts are consistently spotless, which makes it a pleasure to work out here.

One of the standout aspects of this gym is the staff—everyone is friendly and always willing to help. I want to give a special shout-out to Margie, who consistently goes above and beyond. She’s not only warm and welcoming but also incredibly knowledgeable and supportive, whether you’re asking about equipment, classes, or just need a bit of motivation.

The variety of equipment and workout spaces is another major plus. There’s something here for everyone—from free weights and cardio machines to dedicated spaces for functional training. The basketball gym and racquetball courts are also fantastic additions that offer a great way to stay active outside of the usual routines.

Overall, this gym strikes the perfect balance between a professional facility and a welcoming, community atmosphere. Highly recommended!

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★ 4

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★ 5

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★ 5

Alan rules as a spin instructor!

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★ 5

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★ 5

I would say this health club is the best one I’ve ever been to hands-down. It’s always a well distributed crowd. It’s a high-end environment for people on staff are friendly and accessible. The front room is arranged really well so folks can work on things and hang out it’s just a really well thought out vision, I would recommend this to anyone. I’m looking forward to coming by today.

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★ 4

I am wondering if it’s possible to make the steam room more functional. I realize that there are seating spots where the steam blows from underneath the bench seating areas (right below the bench) making it impossible for people to sit while hit steam blows from underneath. So the seating becomes very limited.

I want to add that I have enjoyed this gym especially because it’s kept up well and staff is great.

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★ 5

Great gym experience at the Club in Oakland. Matt Tayao’s hip hop class is a super fun workout with great music and amazing energy !

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★ 5

its clean, calm and the staff is the best

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★ 5

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★ 5

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★ 5

I love the spacious work place and kind staff.

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★ 5

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★ 5

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★ 5

Front desk folks are very helpful and accommodating what I was requesting for.

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★ 5

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★ 5

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★ 5

This gym is excellent. Very clean, all the facilities you can think about are available. The steam sauna and dry sauna are excellent, specious and very sanitary. Relaxing zone with shezlongs was a surprise. Gym has so many options for activities including pool and dance room. Smoothy bar is great. And stuff is super friendly and helpful. Gladly signed in.

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★ 5

Great facility clean great options not just weights would recommend ! Friendly staff also

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★ 5

Excellent as always

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★ 5

I love the club. It has everything I need in terms of equipment snd stretching / quiet areas. It’s very clean and the locker rooms, showers, and towel service are the best in the East Bay. The staff are super helpful and cheerful. The members represent all ages and are respectful to each other. The hours are very convenient too. I love going there!

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★ 5

Great club. Highly recommend.

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★ 5

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★ 5

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★ 5

Clean facilities, friendly service, never too crowded, and machines consistently in good working condition. That’s all I need.

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★ 5

Thanks to your dedication, the club always looks immaculate. A clean environment makes a big difference for the guests." Your leadership inspires the whole team. You create an environment where everyone can thrive and do their best work."

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★ 5

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★ 5

Great gym. Has steam bath. Sauna. Very clean. Friendly staff.

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★ 5

Great staff (special thanks to Raven who was helpful with a lot of questions, but every one of the 5+ staff I've interacted with have been excellent). Also great facilities. I personally just use the free weights, but those are excellent with plenty of squat racks, benches, and good weight ranges (low & high). From looking there's also lots of other great options for those who want it.

The gym is on the expensive side for gyms, but the main cost of a gym is just going not dollars -- the facilities are excellent and its very conveniently located. Highly recommend if it's near you.

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★ 5

Awesome

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★ 5

On cold rainy mornings it's a joy to be so warmly welcomed at the Club by Margie, Sherry and Melissa. They're friendly, welcoming and smiley. They're fantastic 24/7.

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★ 5

Love this gym! My favorite of all time

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★ 5

Love the classes, good instructors, extensive weight room and very clean women’s lounge. It’s nice that you can get a smoothie after your workout right next to the front desk. There’s also a nice “work area” in the front.

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★ 5

She gave me a great tour and answered all my questions. And I could sense how proud she is to work at the Club.

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★ 5

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★ 5

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★ 5

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★ 5

Samille was excellent! She was personable, professional, and very knowledgeable about The Club. She welcomed me with open arms. I’m happy to be your newest member.

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★ 4

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★ 5

I have been coming to this gym for some time now and I have really enjoyed my experience at this one! It may not be shiny and new, or have the latest equipment, but it has everything you need to get a great workout in whatever that may be. It’s very spacious and has an indoor track and basketball court. It is very spacious and never feels overcrowded. I’ve never had to wait for equipment to open up. The staff is very friendly and I’ve never felt intimidated by the people that go there. Everyone is very chill. It has made going to the gym a very enjoyable experience!

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★ 5

Love this gym

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★ 5

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★ 5

Great facility! Thank you Esme for being super helpful and showing a lot of attention to detail for my needs!

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★ 5

Can't wait to try it!

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Nice club. Upper eschalon feel.

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★ 5

Lisa (Elisabeth) was an incredible instructor- so encouraging, knowledgeable, and clear in her instruction. Reformers pilates can be a bit daunting as a first timer, 10/10 would recommend her classes

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★ 5

Awareness makes for awesome. Great group of people. She’s great . Thank you Kaili

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★ 5

Courtney is always a welcomed substitute. She is friendly and entertaining!

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★ 5

Marsha is an excellent instructor who makes Pilates very approachable. Her traditional dance background sets her apart from other Pilates instructors. I do suggest you make the 9am class intermediate to attract more regular clientele.

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★ 5

I'm in town for 12 weeks doing my paid firefighter training with FFRP and I found this Top notch health and fitness center in the middle of the city where I'm doing my training.
Standards are superior. Well maintained and clean facility. Fitness equipment high quality. And interior design puts all the other fitness centers around the area to shame. Thank you The Club at City Center.
And the receptionists at the desk were very helpful getting me enrolled. Professional !

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The only place where the staff are genuinely happy to greet you and always keeping the club in shape for us. Members are friendly and professional love this place!

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★ 5

Sara my favorite teacher for aqua fitness class. It's fun and good work out at the same time. I'm looking forward to attend the classes to work out.
People is usually force themselves to exercise but not me.

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★ 5

This hip hop class is everything. Pure energy and leave class overflowing with self love

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★ 5

Clean facility, equipment is up to date and repairs happen quickly, and nice staff! Been a member for years.

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★ 5

Amazing Gym, Sauna, and Pool Experience!

I had a fantastic time at this gym! The equipment is top-notch, well-maintained, and perfect for a great workout. The atmosphere is clean, spacious, and motivating.

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★ 5

I want to take a moment to celebrate and appreciate Rebeca for her outstanding service. I rate her a 5 for her patience, politeness, and understanding. She went above and beyond to ensure a great experience for me and my husband, and we truly appreciate both her exceptional service and the deal she offered us today. Thank you, Rebeca!

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★ 5

Very friendly and welcoming staff!

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★ 5

She is always very pleasant, helpful and a greets you with a warm and welcoming smile.

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★ 5

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★ 5

Great staff. Clean place overall.

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★ 3

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★ 5

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★ 5

Today I had a fitness assessment with TJ. He put me through my paces very nice to work with him. He encouraged me to do my best. Thank you TJ.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Have been a member for 2.5+ years and really like it. Mostly go for weightlifting + cardio. Has almost all of the equipment I want and usually not very crowded so there’s no wait.

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★ 5

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★ 5

Friendly, well organized , bright and clean 👍🏼

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★ 4

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★ 3

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★ 1

pretty predatory - tried to cancel my month-to-month membership and was told I need to provide 30 day notice so I will be charged for another full month....this isn't an apartment, it's a gym membership...

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★ 5

I have been a member of this gym on and off over the past 20 years. It's a great place, extremely clean, and I cannot recommend it highly enough. The staff are very professional and welcoming. We are lucky to have The Club in downtown Oakland!

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★ 5

Nice clean facility with lots of equipment, not as many classes as pre-pandemic, but everything changed after that. Esme was especially helpful and pleasant in efficiently checking in my guest and a smile:)

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★ 5

Its not to much and it haves all the equipment you need. Love the pool and it’s heated. Shout out Esme for the tour. The people at the front desk were nice too.

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★ 5

I really love this gym! I was staying in Oakland in between work assignments and I signed up for a 3 day free pass. I thought I would have been in Oakland longer so I signed up for the monthly membership but unfortunately I won’t be able to utilize it because I’m moving too far south for work, so they were kind enough to refund me the money for the month. Everyone at the front desk is so helpful and friendly. The gym is IMMACULATE. AND HAS so much to offer. A full basketball court, tennis court, many classes , a sauna and steam room. One full room for weight training. The entire gym is sooooo clean. I wish I was staying in Oakland longer to use this gym! Definitely check it out if you’re in the area.

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★ 5

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