★ 1

Kendra is beyond rude and disrespectful! I signed up for a week pass with someone named Ney. He was very friendly and courteous. When I returned the next day to work out he was not there ,and Kendra was on the phone talking with a potential customer. After several minutes of question answering on the phone ,not once did Kendra acknowledge my presence by saying I will be right with you or anything to that extent. Ok. When she did finally get off the phone I explained that I was a new customer that had just purchased a week pass and wanted to check in. She had .me type my name in the comouter and coukd not locate me. She said that because I'm not in the system that I would be denied access and could not work out. Wow! I continued to explain that I had just signed up and even showed her my bank statement proving that $40 had been charged to my account from Training Zone just a day prior. She seemed flustered and upset but did let me in to the locker room .After I had changed and come out onto the floor again, she called me back to the front desk where she continued her rant how she can't find me and therefore cannot workout. I ,of course denied that and told her she was mistaken and I asked for her manager. Manager Kim showed up and we started the whole process over again. This has now gone on for 15 .minites and still I have not been let in yet. After looking around and reading the paper log book Manage Kim was able to locate me and said" oh he's not a member ,just a week pass" At this point and after having to go through such a process just to check in and being treated so rudely I decided that I didn't want to give Training Zone my business and asked to cancel my week pass.
The next week I decided to give it a other chance and again signed up for. day pass $20 with Ney. I had a good workout. The next day I called and spoke with Ney and asked if I could upgrade to a week pass for an additional $20 and he said that would probably be ok but he had to ask his manager. I went in and spoke directly with Manager Kim who obliged and accepted my additional $20 in cash to upgrade my "non membership status" to a week pass. Again, had a good workout.
When I returned the very next day, Kendra was working the front desk. I told her my name , asked for a lock for the locker and proceeded to the locker room. Again, when I arrived on the gym floor Kendra called me over to the front desk and told me that I only purchased a day pass and would not be allowed to workout. I told her that she was mistaken and explained the entire situation again, including details of who I talked with and when. She said that I was the one who was mistaken and that she was going to check with her manager and " come find me and not let me work out" I told her "yes please talk with your manager and "come find me " . She then told me that I was being "very rude and disrespectful" . I thought the same thing of her actually as I am the paying customer and this is how Kendra chooses to treat paying customers who are trying out the gym for the first time , before deciding to sign up for a committed membership. This woman is amazing!! I have never been treated to rudely not once but two times by the same angry Karen in my life! Needless to say , Karen did never " come find me" because I'm assuming that she talked with her manager who notified her that she was WRONG,and that I had paid in full for a week pass like I had been telling her all along. At the very least this Karen owed me an apology, but when I left the gym she was nowhere in sight and the front desk was unattended when I dropped off my borrowed lock. If you're reading this Karen, the customer is always right , and you better be sure that I am writing a letter to Corporate to let them know your constant and continued mistreatment of paying customers at Training Zone,as I am sure that I am not the only one who feels this way. I hope you don't have a job there next month after your higher ups see how you treat customers. Maybe you should be a COP , that seems to be more up your alley. #OMG WOW

Source: Google

★ 5

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★ 5

Training Zone is a great gym, with excellent facilities. I appreciate that the monthly fee is very reasonable. The gym is well attended and well maintained. When a machine goes down, it gets repaired quickly. They offer scads of classes with a good variety specialties. The membership has a lot of seniors so my wife isn’t intimidated by us being the only old members. Kevin, Kim, Lily and the rest of the staff and instructors are super friendly and helpful. I highly recommend this gym.

Source: Google

★ 5

This gym feels like family!!!! It gives a small town vibe and The staff are all absolutely the SWEETEST!!! They remember details about you, and really go the extra mile to make you feel comfortable. I always leave feeling so supported!! Christian especially is a rockstar- she is sooo empathetic and the biggest cheerleader. If you need to be gassed up- she’s your girl!!! Thank you training zone for all the love!!

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★ 5

Great gym and friendly helpful staff. Even after some have retired, their replacements are kind and approachable. Been a member for many years and appreciate the options and cleanliness.

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★ 5

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★ 5

Great place to exercise with friendly staff and members!

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★ 1

I warn you against signing up with this gym. I would highly recommend you try somewhere else like South Yuba. I am honestly disgusted with how I am being treated when i notified them that I wanted to cancel my membership. Additionally I will be looking into their their recording of all phone conversations. The first staff person i spoke with said that they record all conversations and this was confirmed by Kim the manager ---- well this is against California Penal Code 632 unless all parties consent (meaning everyone on the call must be made aware of and agree to the recordings. Recording without consent can result in a criminal prosecution). Rajinder Gill or Kim-- please change your course of action on this matter.

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★ 5

Loved training at this gym and Kim Franchi has been particularly helpful with anything I've needed regarding my membership! Thank you Kim and Training Zone :)

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★ 5

Great staff. Especially Kevin. Always pleasant and helpful.

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★ 2

I want to start out with most of the staff is amazing but some not so much. some just don't care about u. the billing is stupid they say I can cancel with 30 days notice but what they don't tell u that if it's not the day before your renewal then it's really 60 days. it's absolutely stupid. my wife decided not to continue her membership because she dose not care for this gym and so we called and was told to do on line so we did and then now we get billed for another month! when i called i was told that we canceled in the beginning of the last bill so now we have to pay for another month? the girl on the phone didn't care or try to understand or off any help. so now we are paying for additional 30 day. I'm not sure why they can not just charge for a couple days extra or eat the couple day? seems like smoke and mirrors all the time.

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★ 5

The personal trainers are exceptional.

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★ 5

Been coming for a year and this is the best gym I’ve ever been part of. Chris is a GEM! His Body Pump classes are absolutely LIT, and fill up fast (for good reason). I truly think he’s the best, most energetic instructor I’ve ever attended classes with. I look forward to his classs every Monday and Friday with my friends!

For that matter, all of their trainers are also wonderful. Alicia and Keith have assisted me in the past with periodic personal training assessments, which are included in the membership, and the front desk is good about greeting you when you walk in. I love it here.

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★ 5

Training Zone is a true gem! It offers something for all ages and their fitness needs. Facility is very clean with a friendly and knowledgeable staff.

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★ 1

Late evening sometimes gets rowdy...their billing and late fees are ridiculous...sent an email to customer service.. which doesn't go to customer service..to cancel my membership and still trying to charge me.

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★ 4

First workout. Did ok. Looking forward to training session tomorrow

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★ 5

I am extremely satisfied with the Training Zone! Both staff and patrons are friendly and kind. This is the only gym I will attend. Shout out to Renee, my very capable and caring personal trainer. 👍😃

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★ 5

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★ 5

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★ 5

Great customer service. I did not download the app. yet and the staff assisted me with getting in

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★ 5

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★ 4

One suggestion! if there is someone verbally being disrupted and using really bad foul language that can be heard throughout the workout space it should be addressed by the staff not one of the members trying to use the facilities

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★ 5

I had my complimentary equipment training with Alicia. She was absolutely awesome. She knew exactly what I needed, and I am excited to get back to the gym!

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★ 5

Rocco is a legit dude. Great atmosphere at the gym.

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★ 5

Friendly and helpful staff, good yoga class

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★ 5

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★ 5

Great yoga class. I have been doing yoga for decades and his class was top notch.

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★ 5

Rocco is the best!

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★ 5

Rocco was very friendly and helpful. He made getting a membership quick and easy.

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★ 5

Great place to train, well kept. Temperature control in the am needs to be better or monitored, many seniors are cold. But other than that ok...

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★ 5

Very friendly staff always makes you feel welcome and help you have a wonderful experience and workout

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★ 5

I love my gym!! It's got everything I need and I feel right at home!!! Definitely tell everyone about this place!!

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★ 5

Always greeted with a smile.

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★ 5

Training zone is affordable and is available when I need it. Staff is helpful and personable.

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★ 5

I love my gym and all of the incredible people who work and work out here. Incredibly welcoming and simple. No excuses, join Training Zone today.

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★ 5

Chris is the man in that gym he helps me with my workout and my meal preps ideas 😃😃🥩

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★ 5

Keith K is a 10/10 instructor and is turning us NorCal mongrels into fitness beasts, and doing it all before the sun rises.

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★ 5

I have absolutely found my home when it comes to a quality gym with a welcoming vibe. My man Gianni Rocco Aaron Marinucci has made coming into the gym my favorite part of the day.

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★ 5

I’ve been attending strength and conditioning classes at the Training Zone for 8 months. As a previous military family, we’ve been afforded the ability to be apart of some fantastic gyms around the US and this one ranks up there in one of my top 3 favorites. Everything is just done right, from coaches, staff, to equipment. You can tell this place is well run and people truly enjoy working here. It’s a wonderful environment to step into and I miss the gym on my rest days. The workouts are designed to always keep your body guessing and you get pushed really hard, harder than I would ever push myself alone. However, the coaches are vigilant and class sizes are small enough that they are making sure you aren’t doing anything that will cause an injury. I highly recommend the Training Zone!

Source: Google

★ 5

The Training Zone has offered many of us seniors a place to stay on track for our health and give us opportunities to socialize with like minded people. The Training Zone staff is so wonderful. They are Welcoming and helpful all the time. It is a part of my life regimen and makes for a fun retirement.

Source: Google

★ 5

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★ 5

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★ 5

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★ 4

I still see that some members have restrictive access, but are not stopped and questioned by staff members. My retiree benefits indicate that I'm supposed to have a FREE membership, but I'm being charged $15 a month. Training Zone must stay consistent. If it's granted for one, it should be granted to all. Other than that, I don't have many complaints. May some new treadmills would be nice!

Source: Google

★ 1

The most unprofessional gym I've been to. It's run by a lot of high school students and extremely overpriced for the worst gym in Grass Valley. Also, don't take your kids here if you don't want them in front of a TV or sitting in soiled diapers. The teenage girls in there are constantly on their phones, gossiping and not paying attention. All the kids are in one small room- little and big kids. I picked up my son several times with poopy diapers and the last straw was when one of the girls wanted to argue with me and make excuses as to why he had been sitting in his soiled diaper for so long. Her response was "well, we don't change their diapers unless they let us." Um, if that was the case then he would never get his diaper changed and he's not even TWO! Or at least notify me so I can change his diaper.

The setup inside is really odd and not to mention being in a shopping center with terrible parking. Save your money and go to South Yuba Club or better yet- just don't join here.

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★ 5

So, so glad they are open again...great low key Gym. Very good place for mature adults.

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★ 5

It is a full service gym for people of all ages. Plus, they offer Silver Sneakers classes for seniors. They also have a child care center for parents to use for their children while working out. They also have a sauna in the women's restrooms. Also, lockers are available for securing valuables.

Source: Google

★ 5

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★ 2

I've been going to Training Zone Grass Valley 3-4 times per week for 9 months...

Today I came into the gym, to find out that my membership had expired. No notice, just pay us now. I spoke with the lady in front (shoulder length dark brown hair) to discuss options.

She told me I could renew at 6 months or monthly for 60 dollars a month. I asked her at that time if she could do any better, she couldn't apparently.
After my workout I approached her again, asking if she could do any better than 60 dollars a month as I'll probably not be back for that price. I said 'This gym isn't really worth 60 per month and I could probably find better, but the location is good". I think I insulted her, or she became very stiff with one word answers, yes and no.

Oh well, I've been going to gyms all over California for 30 years, this one has A LOT of weights, and old used cardio equipment. I am sure I can do better. Thanks for being so rigid T.Z. and not having any loyalty programs. I hope you figure out how to keep your customers.

P.S. The locker rooms are tiny, no personal space when changing. Showers are fine and they have a portable, deck sauna in the locker room.

Source: Google

★ 5

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★ 3

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★ 5

Not a bad gym. Open 24/7. Infrared single person sauna in each locker room. Extensive free weights and barbells. I’ve never had to wait for a machine. Classes are geared more towards seniors and lifters so if you’re looking for extensive yoga and dance maybe look elsewhere.

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★ 3

Could be cleaned more regularly cultivating a more inclusive vibe would help many feel more comfortable. But overall they have a good functional fitness area and fun Zumba classes with Jen Bernardo and an affordable membership.

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★ 5

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★ 5

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★ 5

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★ 5

Great facility with amazing instructors. Definitely becoming a second home

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★ 3

Simple and the staff is very friendly. The gym is clean which is great. Definitely missing some key equipment and it looks like they haven't purchased anything new in 20 years, probably more. There's some equipment nobody uses and that should replace with something that is more effective. If I owned this place I would definitely reorganize it, there's a bit of wasted space. If they had any real competition this place would really struggle.
If you want it inexpensive gym with most of the basic stuff then this is definitely a great place

Source: Google

★ 3

It's a pretty nice gym.Has a daycare.Lots of equipment.Sauna,showers are clean.Afternoons from 4-6 are way crouded and a very rude crowd.

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★ 3

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★ 5

Awesome gym! I was in town for a couple days and wanted to get a workout in so I stopped by here, it was after they had closed the desk so the employee just let me in for free! They had super nice equipment and lots of space, would recomended!

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★ 5

Wonderful!

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★ 5

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★ 5

Seriously love this gym!! The BEST!

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★ 5

Best gym in Grass Valley hands down. Very clean, well maintained, and a friendly and helpful staff.

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★ 4

Training Zone Grass Valley was well represented by Taylor she is a huge asset to TZ! I'm very critical as I was a former GM at a club with over 7k members! Keep her challenged and happy! TZ is a good place to exercise for all ages of people, overall the Team's productivity is low. When the owner is present he carries the load when he's not a lot of time the team is hanging out at the desk. Could have a few more rules like not dropping of weights and monitoring who's not wiping down equipment. Despite my critical comments TZ is still the Best in GV! Challenge take it to the next Level!!!
Yes, Kevin (Owner)is taking the leadership role. The only continuous issue is productivity of the Team when he is not present. Seems as the music changes to a very questionable selection which can be offensive. Keep the improvements goin

Source: Google

★ 5

Very clean, friendly and helpful staff. Also a kids zone with an amazing staff to watch your kids well you work out.

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★ 5

Great staff, great place to workout. They got everything you need.

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★ 5

Wide variety of clean equipment, never too crowded.

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★ 5

It's a great place to exercise

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★ 5

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★ 5

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★ 5

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★ 5

I love it

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★ 5

The gym is clean, the staff friendly and they offer a lot of versatile classes!

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★ 5

Machines always kept up. Good view from the treadmills. Never too crowded

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★ 5

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★ 5

Favorite place to be in Nevada Co. Check it out !!

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★ 5

I love it there, my home away from home

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★ 5

Love the environment and the equipment. Friendly staff!

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★ 3

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★ 5

I always stop by when my wife and I visit her family nearby. Gym is always clean, well cared for, and it has amazing guest pass prices. Would strongly recommend to any locals as it has a large selection of equipment and you’re never waiting to use something.

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

Friendly staff, clean environment, good machine and weight selection

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★ 3

There was a trainer at this gym who was completely unprofessional but I am happy to report that this situation was handled appropriately by the leadership at Training Zone. I hope there are no problems in the future. I have modified this review and rating in respect of Training Zone and its leadership.

Source: Google

★ 1

One of the trainers in this place is very unprofessional. The guy was talking about someone else’s personal life to create some sort of drama with other patrons in the gym. I am not involved with the party, but hearing it happening to someone else, makes me wonder if the trainers there do it to myself as well. Unprofessional and childish.

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★ 4

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★ 5

Lots of space. Clean and organized.

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★ 5

Gym has all equipment needed. Great variety. Love the downstairs power racks and dead lift station. Couldn't believe the gym has a functional crossfit area. The gym has so many amenities I am so happy to have joined! Clean and would recommend to gym goers of all ages and experience

Source: Google

★ 5

Well run and outfitted facility. Friendly and helpful staff!

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★ 5

Love this place they're very friendly awesome teach you a lot of stuff and really help you succeed and reach your goals excellent environment no other place I'd rather be

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★ 5

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★ 5

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★ 4

Friendly environment. Great price. Convenient hours

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★ 5

Good atmosphere. Clean.

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★ 5

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★ 5

By far the best gym in the area! Great people, prices and equipment options!!

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★ 4

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★ 5

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★ 5

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★ 3

I like this gym a lot as far as the equipment offered and the layout of the gym itself. Only ever seen one machine down and its rarely so busy that you have to wait to use specific things. The staff is friendly and it's generally clean.

The only glaring problem with this gym; the HORRIBLE stench of Indian food that permeates the whole building. Something needs to be done about this! I don't want to leave the gym with my clothes stained with the smell of curry. It makes it hard to workout on the treadmills upstairs in the middle of the day when their kitchens are actually cooking food, the smell is overpowering.

South Yuba Club is more expensive but it doesn't reek of tikka masala. PLEASE Training Zone, do something about this issue!!

Source: Google

★ 1

If I could give them 0 stars for customer service, I would. Not only did they “rearrange” the workout equipment that makes it very difficult to work out at peak times, but was told “it is what it is” and “we are sad to see you go.” Nothing about fixing the problem, finding solutions, customer retention, anything like that. I would NOT recommend Training Zone unless you like a cold, unfriendly atmosphere with 0 desire to listen to their current customer base.

Source: Google

★ 5

Da best!

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★ 5

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★ 5

Best gym for one of the lowest prices. Always has great service, nice equipment, and amazing and fun classes.

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★ 5

Training zone is such a family oriented gym. Everyone on staff is so friendly and encouraging. After starting classes and getting to know people, you miss one day and everyone's asking what happened. The combat class is one of my favorites, you burn a ton of calories and it's fun. The majority of their classes are included in your membership too. Love my gym!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Best place in town for working out! It's very affordable, the trainers are knowledgeable and very helpful, with plenty of classes to choose from.

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★ 5

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★ 5

While I was in town I had a great experience at The Training Zone. The staff was really friendly, especial Landon. Always there to answer any questions and I even saw Landon helping others with their form to prevent injuries -- nothing shows a gym cares about their members more than wanting them to stay healthy and injury free by sharing knowledge and not just reserving it for only "paid training" members.

I was also pleasantly surprised how clean the gym was. Lots of members using the disinfectant wipes strategically placed around the gym. The staff was tiding up and reracking weights almost hourly -- none of the big box gyms do that near me -- it's always a mess with them. Training Zone was tidy and organized. The bathrooms were really clean too.

I love how they adjust the music at night to better fit the attendees. The 70s rock isnt a good fit when everyone in the weight room was born in the 90s haha, but Landon and the other staff tuned the music to be more contemporary and upbeat during the evenings to keep the energy level up.

Whenever I'm back in town I'm definitely going back to The Training Zone. Hands down the best all around gym in Grass Valley.

Source: Google

★ 3

Needs more treadmills.

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★ 5

Fully equipped gym with everything except a pool. Lots of group classes to choose from. Very clean and modern.

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★ 5

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★ 4

Friendly staff nice machines and work out room

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★ 5

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★ 5

Best gym and price ever!!

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★ 5

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★ 1

I started in December and enjoyed it. I had to put my account on hold because I was moving for a couple of months and while I was gone I got charged $25 during the month of April and they didn’t tell me why when I had called. I was told I had to cancel my membership a month in advance but I had a friend go in two days before she would get charged again and got it canceled with no problem because she knew the person. I went in and canceled mine in July (month in advance) and got charged for August. I went in and talked to someone and they didn’t do anything and I had to call a week later to talk to someone to cancel my membership and refund me for the month of August..

Source: Google

★ 5

Very clean, trainers were super nice. Very well priced. They have all the equipment you could think of. I'm a fan.

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★ 3

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★ 5

Great gym!! Signed up yesterday and got in a quick, light workout immediately after. Brand new facility, clean, fantastic equipment, and reasonably priced. Lots of variety in machines and free weights. Looking forward to checking out classes and personally training programs. Ask for Bruce. Made sign up quick and easy then gave me the tour. Good dude.

Source: Google

★ 1

Cancelled my membership on the 18th, they tried to charge me on the 20th. What kind of credible business charges for a cancelled membership?

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★ 5

Best gym around! Great equipment, very clean. Very friendly & home atmosphere. Classes & trainers are great.

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★ 5

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★ 5

Great Zumba classes with Jenn B. Brand new resistance machines and weights and cardio gear. Lots of ways to get/stay healthy.

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★ 5

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★ 5

Best gym around

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★ 5

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★ 5

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★ 5

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★ 5

Great place to work out, small but that's what I like about it

Source: Google