★ 1

While signing you up for membership they are sweet, while cancelling it up, they will give you 100 weird reasons. No one picks up the phone, neither the manager is ever available. Please avoid this gym at all costs and never take annual membership

Source: Google

★ 1

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★ 1

Extremely bad customer service. I joined the gym initially and paid for annual subscription, but i barely use the gym as half the times equipments are broken. Also they used to allow guests to come earlier for a sign up for trial for walk ins. They stopped that also recently and Nathan at reception was rude ..

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★ 1

Very bad customer service at the gym, poor experience

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★ 5

I like taking the classes here!

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★ 2

Manager is never available, and doesn’t respond to emails or callbacks. The gym is okay.

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★ 5

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★ 5

This place is amazing!!!

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★ 5

UFC Sunnyvale is honestly the best.
I've been attending off and on for about 3 years. Very regularly the past 9 months.
I started attending when Coach Laotu was still teaching boxing skills and boxing conditioning. His welcoming and gentle approach to a very physical sport was exactly what I needed to build confidence. Being south paw, he essentially had to teach the combos twice and was always incredibly gracious about it.
I began personal training with Coach Eric at the beginning of 2025 and it really brought my skills, confidence, and endurance to a new level. I can't recommend him enough.
He's able to work with each client at their skill level and build towards their goals. His clients have a variety of goals and he works easily with everyone.
The gym itself, the staff and new management, and the general vibe of the place is so very inclusive and supportive. All walks of life, all people, just doing their thing for their body and their goals.
You won't find a better gym, nor a better community in South Bay.

Source: Google

★ 2

Gym is fine but the vibe is off.

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★ 2

This place is actually run by crooks lol. When I registered, there was a very clear "No registration fee" offer on the website, but when I asked about it they clearly made something up and mumbled about how it was expired, even though the expiration date was clearly on the offer. I would have argued more, but at this point I had already come in and asked to sign up and they proceeded to make me stand around and wait for 45 minutes before someone came to assist me. Mind you, half the staff is doing nothing but being on their phones at the front desk. Then, when I tried to cancel my membership (on the date which they told me to cancel) I was charged another membership due weeks after I had finished going to the gym. When I called to ask about it, they just danced around giving me an answer and instead gave me someone to email, who hasn't responded for over a week. Staff is unfriendly and it's like they don't want you to join, then when you join they pull the classic charge you extra move. 2 stars because the equipment is ample and fine. Don't sign up with them.

Source: Google

★ 5

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★ 2

Sunday's schedule is not as posted. People waiting outside and leaving.

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★ 1

The Owner of this GYM needs to hire jiujitsu kids trainers that are on time and do not miss work, also needs to have a substitute in case the schedule coach does not show up, kids parents are paying for the Gym to provide a service that often is not provided as schedule.
The administrators are very good charging customers monthly Bill plus apply an additional charge to the credit cards but this gym is not good to keep with schedules for kids sports, often coaches do not show up, the Gym shall pay each customer who is affected $25 for each session that the coach does not show up. In addition the lockers are not been cleaned, they expect customers to put their back packs in a filty duty locker.

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★ 1

I came today, your assistant tricked me, saying she charged me 23 $ per month, then she told me it was 23 $ per day, you have a shitty assistant.

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★ 5

Great team

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★ 1

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★ 5

Coach Mike is not just a martial arts coach. He changes lives. I wouldn’t be half the person I am without training under him.

Come for a trial pass (3 days). Train hard. You will find a community of strength, honor, and respect.

Source: Google

★ 1

This is one of the rare times I take time to leave a review again because I don’t want anyone else to make the mistake I did. I saw some reviews about how clients had hard time canceling their membership and I thought to myself that worst case scenario I can talk to my bank and make them stop it but apparently they make you an agreement that even AMEX couldn’t stop the reoccurring payments. I talked to the front desk about cancellation couple times and every time I asked, they had an excuse (you need to talk to a manager and he/she should be here in 30 min and when I check on them again “oh actually you missed him/her just now”, sorry manager isn’t in, etc.) and after couple tries one of them said it is not with management, I’m supposed to email someone. I couldn’t believe how long they dragged it just to say that but I was happy that it was finally over or I thought so… I never got response to my email too so I gave up trying to solve it with this place. However, it has been months (since April-May) I have been trying to solve it with my bank and they finally told me there is some kind of agreement they make us sign so bank is required to make payments behalf of me even though I changed my card number and everything. So please do not let this place scam you too and give you the headache of getting rid of their membership. IT IS NOT WORTH IT!

Source: Google

★ 5

I’ve been training at UFC Gym Sunnyvale for about 8 years. It’s a solid place to stay active and improve your skills. They also support the local community, like the backpack drive they’re doing now for students in need.

Coach Michael Herrera leads strong martial arts classes. I’ve learned a lot through kickboxing and BJJ. What sets this gym apart is the access to a full fitness center. Most martial arts gyms don’t offer weights, cardio equipment, group classes, or clean showers and lockers. Having all of that in one place makes a difference.

The youth BJJ program is another plus. It costs less than most BJJ gyms, and I can work out while my daughter is in class. That works well for our family.

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★ 5

After being a member for years to another gym I’m happy to have cancel with them to come to UFC gym this gym it’s a little older looking but is more decent then others here in Sunnyvale they have a selection of vitamins staff helpful take Zumba

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★ 1

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★ 5

Joined after being suggested by a friend, can honestly say that the gym is cleaner then most gym around the area and is equipped with all the machines I need for my workout.

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★ 5

Amazing Gym!!!! Staff was really helpful and friendly would highly recommend checking them out if you’re in the area. Daniel helped me out through the whole process and gave me really great tips and useful advice!

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★ 5

Love this gym! the whole staff team is very welcoming, especially Ariel and Mimi. Every question I had about the gym they were able to answer and they are very interactive with members in the gym. The gym equipment and lighting is solid. Couldn’t recommend this place more

Source: Google

★ 5

Coach Mimi is the best, super knowledgeable and helpful in finding the right plan and helping me get set up on my fitness journey! 10/10 definitely hit up Mimi Nguyen !

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★ 5

One of the best gyms that makes you feel like home! From front desk to coaches and community are super welcoming and motivating! If you need to start a gym and have concerns where or how to start, this team got you!! 🔥🙌🏾

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★ 5

The vibe and energy inside UFC Sunnyvale 10/10

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★ 5

great place to train location is very nice and friendly Tracy who works at the front desk is very friendly with customers highly recommended this location don’t forget to check out the smoothie bar

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★ 5

Clean organized gym the staff is always helpful
and friendly they have a ArmBar that makes protein shakes and recovery drinks 10/10 always great to have a fresh shake after a workout

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★ 5

Decided it was time to get back in the gym. I spoke to the Assistant Manager Daniel and he was courteous and encouraging as I explained my fitness goals. The gym was nice and well maintained. I really wasn't expecting much from the staff, but he was great and didn't push the sale on training which in turn caused me to purchase training. I recommend speaking to him for fitness goals and advice.

Source: Google

★ 4

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★ 5

Very clean gym, friendly staff. Also very helpful. ! And great equipment.

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★ 5

I absolutely LOVE this gym! From the moment you walk in, you can feel the positive energy. The entire facility is spotless — seriously, it’s one of the cleanest gyms I’ve ever been to, and that makes a huge difference in the overall experience.

The staff is incredibly friendly and welcoming, which makes every visit something I genuinely look forward to. I want to give a special shoutout to Daniel — he’s amazing! His work ethic is unmatched, always going above and beyond to make sure everyone feels comfortable and supported. Whether it’s keeping the place running smoothly or simply offering a friendly hello, Daniel’s presence stands out.

This gym truly has it all: top-notch equipment, great vibes, and people who genuinely care. If you’re looking for a place to work out where you’ll feel motivated, supported, and right at home — this is it!

Source: Google

★ 5

I've had a fantastic experience at UFC Gym, largely thanks to Daniel, the Assistant General Manager. From the moment I walked in, he was incredibly welcoming and helpful. Daniel took the time to understand my fitness goals and helped me create a plan that fit my needs and schedule. He's always available to answer questions and offer encouragement, and his passion for fitness is truly contagious. The gym is well-maintained, and the classes are top-notch, but it's Daniel's dedication to the members that really sets this place apart. I highly recommend checking out UFC Gym and working with Daniel – you won't be disappointed!

Source: Google

★ 5

The fitness director Mr. Brandon was so kind and helpful to retrieve my keys when it fell into the stairs machine. Thank you to ufc team 🙏

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★ 1

his gym is a complete disaster. The equipment is constantly broken and when I asked the staff about it, they casually told me “there’s no one to fix it.” No timeline. No effort. Just broken machines gathering dust.

The place is also frequently dirty, with little attention to cleanliness. It feels like no one is managing or caring for the facility at all.

But the worst part by far is trying to cancel your membership. I called five different times, spoke to different people, and sent five emails over the course of a month. No reply. No resolution.

I even went in person, thinking that would help but the staff had attitude, like I was bothering them by simply wanting to cancel something I had already requested weeks before. My account still shows up as active, even though I sent the cancellation email a full month ago well within the required notice.

To top it off, one of the staff gave me the email of a manager who hasn’t worked there in THREE YEARS. That tells you everything about how messy, unprofessional, and poorly run this place is.

If you’re thinking about joining UFC Sunnyvale: don’t. It’s not worth the stress.

Source: Google

★ 5

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★ 5

Great Coaches for Fitness and MMA, if you want results their are plenty of really smart and experienced coaches to help you on your fitness journey!

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★ 1

The staff would try to add all kinds of extra charges. Cancellation is a nightmare. I'd not recommend at all.

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★ 5

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★ 5

Dude at the front counter was goated!! W gym.

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★ 5

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★ 1

The Shake Bar is Always closed at the evening very Disappointing! Half of the Machines are on maintenance or not working… I really use to like this place but it became very disappointing!
Canceling my membership and moving on.

Source: Google

★ 1

Update:
They changed management. Now it’s even worse. They keep cancelling classes. It sucks !!!!!!

Well…
I really liked this gym. The trainers were amazing!! The classes were extraordinary. Then all the good instructors left one by one.

Then some coaches were improving and then the best coach moved to morning classes which I can’t attend due to work.

The coaches for DUT are not that good at least the new ones or the substitutes. The kickboxing coach on Monday’s is the best, he should teach DUT too.

Apart from that it’s really bad! I’m just staying for the weights, which by the way some machines are broken and is taking a while to get them fixed.

Oh by the way one time there was some wind the lost power and decided to chill at 4pm and close the doors, the power came back around 6, but the staff was already in their houses chilling.

Go UFC. To the old days.

Source: Google

★ 1

It is expensive and its service is nothing like its price, plus if you are one day late with your payment they charge you as if you were late with a bank, you pay a surcharge

Source: Google

★ 1

Avoid this gym at all costs.
The management is terrible. Equipment is poorly maintained, and the facility is dirty. Canceling my membership was a nightmare—they dragged their feet, and communication with the General Manager, Autumn, was slow and frustrating.

Even after cancellation, they charged me for an extra month. Autumn promised a refund right away, but about a month went by with no response. I had to follow up multiple times just to get them to act.

After reading other reviews, it’s clear this isn’t a one-off issue. Many members report being overcharged or billed after cancellation, with refunds being delayed or ignored.

The Attorney General should investigate—who knows how much money they’re quietly taking from unaware customers. Horrible management and shady practices.

Source: Google

★ 5

Andrew was really helpful!

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★ 1

This is the place where customers ripped off. You have to pay to last month upfront and if you don't give a 21 day notice before the next billing date, they will charge you for a whole month. So you end up paying for two months that you will not use after all. What a PREDATORY system they built. Here is a how to approach them. Come over and negotiate the price the processing fee can be waived. The monthly price can go all the way to 39$/month. After making the first payment, go ahead and CANCEL your membership. Why? To avoid annual hidden fee. The owners of this facility are immoral.

Source: Google

★ 1

The gym is very well-equipped, but the customer service only works when they need to make a sale. I've been trying to get my money back for over two months, and if I don't go there in person, I get no answers. Nothing gets solved through email, and on the phone, they just transfer me from department to department without ever getting any answers.

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★ 4

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★ 5

Great crew and team working, felt like very welcomed when joking my first day. 100% would recommend!!

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★ 5

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★ 5

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★ 5

UFC Gym offers a unique and highly effective approach to fitness training, integrating martial arts techniques with high-intensity exercise routines. With modern facilities and a motivating atmosphere, the gym is ideal for people of all levels, from beginners to experienced athletes.

The trainers are highly trained and provide personalized attention, ensuring that each member receives proper guidance to achieve their fitness goals. Additionally, the variety of classes offered, ranging from strength training to specialized mixed martial arts classes, allows members to stay motivated and challenged.

The atmosphere at the UFC Gym is energizing and welcoming, facilitating both teamwork and individual progress. The facilities are well maintained and equipped with the latest technology to ensure an efficient and enjoyable training experience.

In summary, UFC Gym stands out for offering a complete experience that combines physical exercise and personal development, being an excellent option for those seeking to overcome their limits and improve their overall well-being.

Source: Google

★ 5

The machines are pretty good. The protein shakes are good too. I like the boxing classes

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★ 5

Great place to get a workout.

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★ 1

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★ 5

I love working out here! Coach Donovant is my personal trainer and my best friend is Coach B (Uncle B) 🙂

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★ 5

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★ 1

I did start off liking the classes but between the extremely rude little check in guys and the fact they over charged my monthly account and won’t call me back after I’m trying it to figure why they overcharged me. I can honestly say this gym is a terrible ripe off!

Source: Google

★ 4

I loved this gym, but didn't renew bc it's not 24/7 on the weekends.

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★ 5

I started private coaching with Coach Donovan to address a shoulder and left elbow injury. From the first session, I was impressed by his professionalism and focus. Our initial meeting was an in-depth discussion about my fitness goals, which made me feel confident in booking 12 sessions.

Coach Donovan tailored workouts to my injuries, emphasizing proper form, body strengthening, and natural body tension. As a beginner, this approach was crucial to avoid further injuries. He’s highly knowledgeable about anatomy and designed exercises to help me build strength safely. I even noticed improvements in alignment after just one session!

Post-workout, he provided supplement recommendations (the watermelon flavor is a game-changer when mixed with warm water) and discussed future plans for catered diets, recovery, and at-home workouts. I’m excited to continue learning and progressing with his guidance. Highly recommend Coach Donovan for anyone looking for professional and effective coaching!

Shout out to Coach Aaron and Coach Benjamin (sorry if i forgot your name bro, but the guy with the sick hat and long hair)

Source: Google

★ 5

Great energy and friendly staff. Has a great variety of equipment

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★ 5

It’s a great experience. I have been trained with coach Brain Kaho for several months. He calculated the calories I need every and made a detailed workout plan. I trained with him twice every week and do homework myself. I lost about 30lbs in 3 weeks and in the meantime my strength grows as well!

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★ 1

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★ 5

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★ 5

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★ 4

The classes are good but packed, especially boxing, kickboxing, you have to reserve a week in advance.

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★ 5

I recently worked with Coach Brian Koho as my personal trainer, and the experience was fantastic. As someone who didn't have much experience in the gym, I found Brian to be incredibly helpful, professional, and approachable. He took the time to teach me the basics of strength training and helped me build a workout routine tailored to my needs and goals. Highly recommend working with him if you're looking for a knowledgeable and supportive trainer

Source: Google

★ 3

Decent gym that has a lot of equipment and classes.

The annoying things that are typical of any gym that are reflected here: people not re-racking weights, hogging weights, not wiping down their station after use, and (certain) gym goers with no courtesy of wearing deo or personal hygiene. I wish the staff enforced these rules more often or shamed people more often for negligible behavior.

Also, another annoying thing is when there are classes they pack them in taking over all areas of the gym. People running in between treadmills, taking majority of dumbbells, etc leaving nothing really to use for personal use. Another thing about classes is I wish they offered more variety besides martial arts (but this is a UFC gym after all!) More yoga, spin, Pilates, or something! And not at odd hours too.

Lastly, at peak hours they blast the music so loud it’s like you’re at a club. Wish they would lower it a tad bit so you could hear your own music or hear yourself talking.

Source: Google

★ 5

Clean, and all the equipment for a variety of workouts.

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★ 5

Coach Brian Kaho provided an excellent training experience, tailored to my goals and fitness level. His knowledge of various techniques and ability to motivate kept me engaged throughout the sessions. I appreciated his attention to form and injury prevention, which helped me build strength safely. Overall, I highly recommend his training for anyone looking to improve their fitness journey.

Also, Autumn has done an excellent job managing the gym. Her professionalism and commitment to member satisfaction create a welcoming environment. Team at front desk is always available to help.

Source: Google

★ 1

Gym charged me for one year (over $350) and never refunded it after I canceled. I called multiple times and they made promises that someone named Lydia will get back to me and no one ever does.

Source: Google

★ 5

They have a variety of high intensity work-out classes. The facility and equipment are clean. People and staff are friendly. Staff are very helpful and easy to approach. Jujitsu classes are available for adults and kids and offered at various times throughout the week. The membership cost is quite decent.

Source: Google

★ 5

I started working out under trainer Brian Kaho, I cannot emphasize how good he is at what he does. In just these two months the level of improvement I have seen within myself is uncanny. He is knowledgeable in what he is doing and knows how to push you while making sure the workout is still a good time. I will continue to train with him and I look forward to every session!

Source: Google

★ 5

I loved training with Coach Brian here. He listened to my concerns and took our sessions at my pace, and now I have the knowledge and confidence to walk into the gym, do my own workouts, and try different exercises without hurting myself. It might not sound like much, but it really is hard to make a big lifestyle change like that without the right support, and Coach Brian was that for me.

The other coaches and staff are nice, too! I look forward to seeing everyone when I'm there.

Source: Google

★ 1

This gym kept charging my card illegally for MORE THAN A YEAR after I called and emailed the gym staff Lydia to cancel my membership. When I found out they kept charging me, I called and emailed the same person Lydia to cancel and refund the charges countless times over the course of months. Lydia always sounded nice and apologetic until you find out nothing gets done. In the end I was fed up with this and told her I will hire a lawyer and bring this to small claims court if they don’t refund me within two weeks. After all that, I got my refund. I don’t know what to say. I am still in shock.

Source: Google

★ 5

My guy Marco is a saint! He found my wallet and guarded it with his life from thieves and crooks alike. I walked into the back to see him sprawled out, frames in against a ginormous mountain man to protect my 5 dollars with all his might. Then, my guy Junior (Gabe w/ the green eyes) came through and took the mountain man’s back. He got both hooks in and locked in the choke without hesitation. Marco then hit him with an inverted arm bar finish and brought my stuff to the front. Great staff. Clean showers too!

Edit: naw for real though, Marco was dope. Went out of his way to return my wallet and actually called me to let me know where I left it. Had all my stuff in it when I got it back and we chopped it up for a bit. Cool guy

Source: Google

★ 5

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★ 1

*Almost no other UFC gym has such a low average review score. From what i can see this location is the second worst in the US in terms of customer reviews. DAMN

Extremely responsive if they expect you to pay them. Completely unresponsive if they owe you refunds/extensions.

I had to drive to the location every time i needed a response to my email even after reassurance that “we will let you know via email. Ridiculous.

Prepaid for 3 years, used 1 and the rest “expired” while it was on a freeze. Then when you bring up the fact it was supposed to be on a freeze the manager asks top management and comes back with a paragraph that says it is what it is.

Source: Google

★ 1

Super judgmental staff dirtiest gym I ever been too super manipulative when it comes to sales can’t get your cancelation…

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★ 1

Disgraceful gym and a stain on mma. Slimy people taking advantage of a completely unregulated industry. This is also a business that selectively forces Arbitration. A gym like this wouldn’t even be allowed to exist if the Boxing safety act was expanded to MMA.

The members that train here are just as bad. This place is just an Orange Theory fitness with a UFC shirt on.

Source: Google

★ 5

Source: Google

★ 1

Absolutely terrible experience at UFC Gym Sunnyvale. The music is so loud it's unbearable, and they often play multiple songs at once, creating a chaotic cacophony that gives you a headache. It's impossible to focus on your workout with that kind of noise pollution.

Adding insult to injury, some of the employees have a noticeable body odor problem. It's truly disgusting and makes the gym an unpleasant environment.

I've tried talking to the staff about these issues, but nothing has changed. It's clear they don't care about their members' comfort or well-being.

I would not recommend UFC Gym Sunnyvale to anyone. There are plenty of other gyms in the area that offer a far superior experience.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

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★ 3

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★ 5

Good place good service

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★ 5

Love this gym

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★ 2

More and more, the gym goers don't re-rack their weights. Or they just leave them on the floor. Leaving the gym messy and forcing others to clean up after the lazy ones. Also there are many members who don't shower and or don't know how to use deodorant, so they stink up the entire gym. So nasty! Even after discussing woth management several times things are not getting better. The staff is friendly but they don't make the efforts needed to make the gym a better place for all users.

Source: Google

★ 5

Source: Google

★ 1

Dear UFC GYM Sunnyvale Management,

I hope this message reaches you well. I am Abulizi Abudureheman, and I am writing to address a pressing issue regarding an overdue refund and membership concerns.

Nearly three years ago, I paid $1,200.00 for personal training sessions, which I couldn't use due to unforeseen circumstances. Despite multiple attempts to resolve this matter, I have encountered unresponsiveness and poor customer service, especially from the manager.

Recently, I received an email about a supposed "past due balance," which seems inaccurate. I had paid for a one-year membership but could not utilize the gym facilities. Instead of addressing the refund issue, the focus has shifted to an alleged past due balance.

I'm also aware of a friend who was charged for two years' membership fees after relocating abroad without any refund option.

I request an immediate investigation into my outstanding refund, correction of account inaccuracies, and prompt resolution. Transparent and fair business practices are crucial, and I trust we can resolve this matter amicably.

I appreciate your swift attention to this issue and expect a satisfactory resolution.

Sincerely,

Abulizi Abudureheman

Source: Google

★ 2

They need a better system with their lost and found. I had lost my airpods and the trackment on them had indicated that they were at the gym. The next day they were at someones house after I had called them confirming that I will pick them up the next day. Explaining the situation to the staff, they could not do anything about it. My question is if they gave my airpods to another guest who had lost them, why didn't they give me the case that the guest had lost instead of leaving me with nothing?

Source: Google

★ 5

best gym around

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★ 1

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★ 5

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★ 5

Gym is great, equipment is clean. Staff is also very friendly and helpful. Isaiah at the smoothie bar makes world class protien smoothies, and is also very helpful.

Source: Google

★ 1

There is a lot to be said about my experience at UFC Gym but I'm not going to leave an extremely detailed review as my time is valuable. However, I will note that my most recent experience at this gym was very unpleasant...ranging from being double charged for monthly fees, interacting with extremely rude and arrogant front desk staff, oberserving the gym equipment being in a raggedy condition and having witnessed the most disgusting, unkempt ladies locker room I've ever seen which resulted in an infestation of cockroaches...just nasty!!!

This last time I signed up for a membership at this gym was in fact my last time and after carefully analyzing what I've experienced over there, I conclude that the entire operation ran awhole lot smoother when Jeremy was the GM. He made sure that his staff was courteous and treated members with respect. I am happy that he has moved on to bigger and better things and I'm so relieved to be outta there!!!👍🏾

Btw...... my cancellation was not acknowledged via email as initially stated by corporate!!!

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★ 5

Nice place

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★ 5

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★ 4

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★ 5

Love this gym.

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★ 5

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★ 1

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★ 5

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★ 5

Good facility and nice stuff

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★ 5

This place is great if you know what you’re getting in to. It’s not a fancy gym; it’s a hardcore gym with a full octagon, bags, mats, weights, racks, cardio equipment, a dirty locker room, and friendly staff.

Source: Google

★ 1

They dont maintain the equipment on time, Leg press machine waiting for more than 2 months to get repaired. They will give execuse like parts are coming from out of country and other silly reasons. Everytime equipment breaks down they take lot of time

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★ 4

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★ 5

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★ 5

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★ 5

Best gym I have been to with the best equipments I had the chance to workout with!

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★ 5

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★ 5

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★ 5

I've gone to 5 different gyms over the past years and this one is hands down my favorite. They may not have all the additional amenities of the other ones but the staff actually care and the overall vibes are my favorite. The classes they offer are very fun to change up the pace too.

Source: Google

★ 5

This gym isn't the same as other gyms! This gym has classes you can take! There are also classes for kids! You can take classes like boxing, kickboxing, BJJ, HIIT, and dance fusion! There are locker rooms and if you want you can workout regularly!

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★ 5

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★ 5

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★ 1

UPDATE: I cancelled my membership and they still charged me more than 30 days later. The contract clearly states 30 days notice. Autumn (the GM) even acknowledged the cancellation via email.

I was very disappointed with the customer service at this gym. I needed them to send an email to another gym as proof of my cross-border membership, and despite multiple attempts to contact them via email and phone, my request was not fulfilled. In fact, my e-mails to Autumn (the manager) were ignored.

I spent over two hours trying to get this issue resolved and did not receive any assistance. The staff member, Kenny, assured me he would take care of it, but nothing happened.

Overall, my experience with the customer service at this gym was very poor.

Source: Google

★ 1

UFC GYM in Sunnyvale has been illegally charging me for some months without having my authorization or even a singed contract. When I went to speak with Autumn Fonceca the General Manager asking for an explanation she keeps saying she doesn't know what is happening and can't help me even though I shower her the constant charges to my bank account.

I recommend that anyone who is a member at this gym to be very careful so that they are not also charged for services they did not authorize.

Source: Google

★ 1

a male employee approached me with a weapon having some kind of episode,no apologies for his aggressive illegal and cowardice disrespectful behavior, they absolutely know what happened, nevertheless don't care

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★ 1

Terrible service, I attended 1 day paid close to 200, next day I cancelled because I didn’t like it, even after cancelling the membership these people keep bothering me to pay the fees telling I didn’t cancel it. Stay away from scammers!

Source: Google

★ 4

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★ 1

It was ok, until we cancelled, they messed up and didn’t register cancellation and now I have been calling them for more than 2 months to get a refund, their answer is next week over and over again. Tired of this disputed credit card charges and they had an audacity to deny that!!! Did the manager even inform the corporate that they need to give me a refund? Otherwise I don’t know why they would disagree with a dispute. I’m sending cancellation document to my credit card company asap to proof they they overcharged me.

Source: Google

★ 5

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★ 1

25 min wait to get a card from my employers membership. Improve front desk service

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★ 4

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★ 3

Gym is going down hill fast. Good for some one who locked in a good rate. Management always changing and good coaches are leaving. 3 years ago this was a great place now its just good.

Source: Google

★ 1

Emailed one of the managers who was Ricc about canceling my membership. Told me he would send my request to Corporate...I don't know why you just can't cancel my membership like other gyms rather than make up fake reasons to complicate canceling. Waited over a month and no reponse from him nor corporate. Absolutely incompetent, money greedy manager is all I say about Ricc. I came back again to speak to someone in person with hopes of getting issue resolved. I spoke to another manager, Hailey. She was just as incompetent as Rick, making excuses of how I have to pay even more just to cancel. I spoke to other workers and they couldn't help me either as only the managers could help me regarding the membership. It made me tired of hassling to stop the memberhip charges i didnt want so i told my credit card company to block the charges. I'm now getting emailed about my card is getting charge late fees since I'm not paying my membership.

Please avoid this gym. They seem welcoming and caring at first when you seem to want the membership, but once you want to cancel no matter how hard you try none of the employees help especially the managers (Ricc and Hailey) They wasted my money and time and the only solution I had to take unfortunately was to get my credit card company to block my monthly UFC transactions.

What a shame that UFC has managers who are under qualified and inept who lack basic professionalism. It's time they got replaced...

Source: Google

★ 4

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★ 5

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★ 1

I used to be sunnyvale fitness19 membership, but I canceled membership in pandemic because no place open at that time and I also moved out CA too. Now, the UFC Gym keep sending me email that Overdue payment that I never join, never use and not even know where the place look like. That's ridiculous.

Source: Google

★ 4

Nice place to work out ! I miss this gym

Source: Google

★ 5

Great gym and classes. Not so much a gym for vain dudes in love with their reflection. Far less bro culture present which makes this gym stand out from most in the area. Just as many women working out hard as there are men much of the time. I think that’s because lots of people go to this gym to learn new skills in the classes which are great and very accessible for beginners. So mostly everyone is there to workout and/or learn instead of checking out their glamour muscles in the mirror. You can just get a good solo workout in using weights with plenty of equipment or take hiit or other classes and get a huge calorie burn while learning some techniques in conditioning classes. Lot of reasons this gym beats out the competition.

Source: Google

★ 1

0 stars. Do not come to this gym. You will be told that you can not use the gym that you paid for.

Source: Google

★ 5

Great gym. Can be a little crowded during peak times but the classes are excellent and the staff is very friendly.

Source: Google

★ 5

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★ 1

Got the membership by going there canceled the next day because found out I had a better deal if I went through my employee benefits program reread the “agreement” I signed that stated I had 5 days to cancel as long as I emailed, which according to the document the “agreement” is the 2 month deposit and all the other fees that equal up to $252 and $49 in 2 months. So I email them the very next day I got the membership to cancel, I receive a cancellation email but notice the cancellation document stated my last access date was in 2 months. I sent another email clarifying that I was canceling within the 5 days that there contract states I have the right too which should allow me get my $252 and not have to stay for 2 months then they don’t reply, or refund, and I haven’t gone to the gym except for the first day I signed the contract. So yeah…..

Source: Google

★ 1

I am appalled reading all these negative experiences by embers being literally ripped off their money. I just went today to inquire about the fees and already I could assure you they were trying to pull one me too by signing me with hidesous fees. This place essa to simply be shut down and at least sued for this illegal steps they are taking. This is really missed up especially when a place like YFC reds to be a place of try discipline and honesty.

Source: Google

★ 1

Bad customer service

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★ 5

Awesome gym great equipment and fun classes. Staff is friendly and super helpful especially ric dunn.

Source: Google

★ 1

I was told by an employee that bjj open mat was covered under guest privileges, and since I arrived earlier than my friend I could just go ahead and we'd sort out the refund later if my friend had guest privileges.

It turned out that my friend did indeed have guest privileges, so after open mat, I went to talk to the front desk. However, the manager there said a) only machine use was covered under guest privileges, no classes or open mats and b) I had to be there with my friend at check in for guest privileges to apply.

It was only 15 bucks so I'll take the L for one day, but it really felt like a bait and switch. I will not be returning, and will strongly recommend against visiting this gym in the future.

Source: Google

★ 5

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★ 1

Good classes and trainers but bad response from front desk and manager. Membership cancellation is a headache

Source: Google

★ 1

I want to give this gym 0 stars. Signing up for UFC gym is a big regret. When I tried contacting them they kept telling me to come another time and that the concerned person is not there. I signed up for personal training and because of my injury I couldn't continue. I went to the gym and asked Hailey asked to freeze my membership. Even after freezing I am still getting charged. This seems to be their culture. They refuse to cancel accounts. They froze my account and still are charging me.

Source: Google

★ 5

Friendly staff,clean facility

Source: Google

★ 5

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★ 1

Signing up for UFC was my biggest regret. I signed up before covid and hardly got to use the facilities due to lockdown. I canceled my account and they are still charging my credit card every month. To get the refund and ask them to fix this error in their system, there are extremely long wait times while they transfer your call from person to another and I never got the actual refund that they owed me. Makes me second guess any new membership I will take.

Source: Google

★ 1

I wish I could give this gym zero stars! Never in my life have a been harassed by a gym to continue a membership. I called to cancel in August of 2021 and they are now calling me NONSTOP in the middle of February '22 about driving all the way to Sunnyvale to cancel! If you can take my credit card information over the phone, then why can't you cancel over the phone. Such a poor policy put in place to continuously charge you. Autumn and her staff are the absolute worst! Poor policy, poor gym culture, and poor professionalism! Save yourself a trip and don't go!

Source: Google

★ 1

Canceled my membership October 2021 and general manager Autumn Fonceca was beyond rude and unprofessional when trying to have this resolved then moving forward January 2022 she never did what she was supposed to and I was charged again. I reached out multiple times to her and no response. Had to message the CEO of UFC gyms and still haven’t had this resolved. Do not trust this gym !

Source: Google

★ 1

Plays music way to loud. I have my earbuds volume all the way up and i can still hear their music. (Galaxy buds pro)

Source: Google

★ 1

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★ 1

Dont ever take services from this gym. The operational manager (Autumn Fonceca) is the biggest crook. They are scammers

Source: Google

★ 1

Source: Google

★ 1

UFC = Unified fraud cheaters

They are professional scammers! Do not try enrolling in their services. Read all the 1 star reviews here, they force you to buy stuff and charge you extra. They have a non-existent refund / cancellation policy. Try alternate gyms instead.

Source: Google

★ 1

Source: Google

★ 3

I really want to love this place after enjoying my first ClassPass class at circuit breaker on Sunday morning. Teacher was great - great energy and it felt safe as there were taped boxes which indicated where each student should stand.

Today, I tried out the DUT class. I really enjoyed the advice and care from the male coach (he was very attentive to teach on form and give us lighter weights). 1/3 of the students were either wearing masks improperly or weren’t wearing one. The female coach also didn’t wear her mask properly and always took off her mask to talk (????). The lack of covid measures really took away from the experience as I was distracted half the time needing to avoid people breathing heavily without their mask.

People outside of the class were also not adhering to mask requirements and nobody enforced this.

Source: Google

★ 5

Love this place. I've been to many gyms over my life, and this is by far the best one. The people, the staff, the coaches, the community... With confidence I can say this place it's a highlight of the Bay Area. I've seen many lives be inspired for the better. Ignore the bad reviews, losers gonna hate. This place rocks 100%.

Source: Google

★ 1

I would give zero fi I could. I signed up for a promo that had a special price. And I was told by an employee whose name starts with 'T' that the special price is the price I will pay every month until end of my gym membership. However, I see that I am being charged the regular amount from the second month. I called the gym to talk about it. I even went in person and requested to talk to him. And its been weeks and never got a call back. When I'm there too, I saw multiple people call front desk saying they want to talk to him to get that same issue resolved. Front desk isn't helpful either. This is bad marketing and a really bad way to run a business. I'm disappointed big time.

Source: Google

★ 5

The environment here is electric, the people are nice and supportive, and the group classes here are super fun. I've been attending MMA conditioning classes with the amazing Coach Dhani and he's so supportive, he's a great coach. I've been making huge gains as a result, strength and cardio. I'd recommend the gym and I'd really recommend the MMA conditioning class with coach Dhani, it's a very fun and intense workout with him every time. He really takes the time to guide me through the workouts and give you little goals to hit when he catches you lackin, it's effective :)

Source: Google

★ 1

**Manager (Antonio Foster) lacks integrity**
I was a member of UFC Gym since its beta opening. Similar to other reviews here, this review is about this gym's COVID policy.

The operational manager (Autumn Fonceca) and general manager (Antonio Foster) are unresponsive to email. I walked into the facility and had multiple phone calls. Each time they promise action but I don't hear back. They ask for evidence/paper trail of previous interactions but since they don't reply to emails there is nothing further to go on beyond their word.

Details:
I moved away temporarily during lockdown and called multiple times to cancel but was told the membership had already been frozen and no action was required on my part. They suddenly started charging my card again in 2021. I walked into the facility to close the account but the person behind the desk neglected to close it out and I continued being charged for 3 more months. I provided evidence that I had never received email communication about the account renewal and they straight up ignored it, telling me everything "looks fine in their system."

I told the manager if he didn't take action I'd go public with our interaction. He laughed and told me UFC is an international corporation and they don't care about individual reviews. Great - have at it then. I refunded half the cost through my credit card. Keep your $80 and lose out on thousands of dollars in future subscription. Nice move, Tony.

I'm heartened to see other similar reviews. Vote with your wallets. Do not sign up with this gym.

Source: Google

★ 1

I was a member of fitness 19, Sunnyvale location and the gym temporarily closed due to Covid and later it was permanently closed. And my call to fitness 19 about membership cancellation location were unanswered.

I recently found out going through the account statements that I'm still being charged monthly for the membership fee by a different gym. Apparently the memberships were sold to UFC gym which has been charging monthly without me showing up at their location which is different than the fitness 19 location which I last visited a year ago. UFC gym is not refunding the amount charged for the whole last year!!!

Luckily I am able to cancel their forced membership just today so that there are no further charges showing up in my account statements.

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 1

Probably the worst place to go to. Stay away from this place during COVID!! I asked them to cancel my membership 8 month’s ago. This week I get a call from saying I owe them 500$ for the member which I didn’t use and asked them to cancel months ago.
Horrible service please stay away if you don’t want to experience what I went through.

Source: Google

★ 1

My friends and I (10 of us) all used to love UFC and have been a loyal member for at least 2 years before the pandemic hit in March 2020. 2 months into the pandemic last year, we realized that it’s unlikely that we would be back to use the gym any time soon so we tried to cancel the membership. UFC did not respond to any of the multiple calls, voice mails and emails we made. Since our card stop being charged for a period of time, we were under the impression that our accounts got cancelled successfully until we received a letter from debt collection agency trying to collect membership dues since November 2020. It’s outrageous receiving a letter from debt collection agency having not used the facility since March 2020 and never heard back from UFC. I called the manager and tried to cancel my account, the manager pushed me to continue paying the membership to freeze the account. Now my request has to be sent to their accounting team to review and still can’t be assured that my account gets cancelled. It’s simply ridiculous and outrageous!!!!

Source: Google

★ 1

Source: Google

★ 1

There are hidden charges which they won’t tell you upfront. They will double charge you and even after reaching out refunds they will ask you to follow up on emails which they never reply

Source: Google

★ 1

I joined the gym in March and I was not informed about the complete charges I would have to pay. Then I transferred my membership to a two year plan and I thought I would only pay once but even after the complete payment I was charged immediately the next month. Had dropped their manager a mail but never got a response. Please do not give them your credit details.

Source: Google

★ 5

Source: Google

★ 1

This is one of most horrible gym ever. They transferred my membership from fitness19 sunnyvale without my consent. I have been trying to contact them to cancel my membership ever since then. They ask me to come to california to do it. I currently stay outside the state. Please never join the gym

Source: Google

★ 1

I do not recommend it because many of the instructors are terrible they laugh at you instead of helping you

Source: Google

★ 1

Bad experience in this gym! Unfriendly billing and cancellation policy!!

They will charge you when you are not aware. They keep charging me every month after March, not refundable! Even if they did not successfully inform me about their reopen and even if I did not use their services even once for months. They are unwilling to refund me. If you wanna cancel the membership, you have to still pay for weeks before you are actually moved from their payment list. Think about it if you wanna subscribe in this gym.

Source: Google

★ 1

Do not give them your credit card information !!!!! The managers are conveniently not on site or off for a week if you try and talk to them in person, they also won't respond to any other form of communication.

There are multiple better options around the area, avoid this gym and the staff here.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Best gym in Bay Area. Very good high intensity programs, lot of equipments. Many classes as per individual's interest like kickboxing, Zumba, dance and more. They have maintain good sanitation.

Source: Google

★ 5

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★ 3

Fue una buena primera experiencia!
Fueron muy cordiales!

Source: Google

★ 4

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★ 1

I was told my membership was cancelled almost a year ago, but they started charging me out of NO where. Requested a refund (because the stole nearly $400 from me now) but getting no response. Do NOT go here!!

Source: Google

★ 1

Been charged twice. Been chasing autumn down for the past 3 months. Still haven’t received my refund. Do not recommend this gym!!!!!

Source: Google

★ 1

Been charged extra and been chasing autumn and Tony for months still haven't been able to reach them. Stay away from this gym

Source: Google

★ 5

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★ 1

BEWARE OF HIDDEN CHARGES!!

Both me and my wife were double charged in February 2021. We only noticed it when we closely watched our account statements. They also charged an extra $49 to both of us for some unknown reasons. They have many hidden charges.

After this we have been chasing their manager Autumn and Antonio for the past 6 months and haven't yet received our money back. Either these people are highly incompetent Or very smart. Please be aware.

Source: Google

★ 1

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★ 4

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★ 5

🤙🏼

Source: Google

★ 1

I have a cancellation confirmation from them stating the last date that they would bill me and they continue to bill my card after this date.

Source: Google

★ 5

The classes are good. The coaches are intense but personable

Source: Google

★ 1

Through pandemic my account was frozen so I didn’t get charged. But one day out of no where I started getting billed. I called them and I was told they sent out an email regarding billing.

I checked my emails and I did receive an email, it was a long email with a lot of unnecessary information (which rarely anyone reads) and towards the end it was mentioned that the billing will resume.

Resuming billing after more than a year is important information, why won’t you just mention that in the subject of email? Or maybe at the top of the email? or maybe send a separate email for that information?

After multiple calls and emails requesting them to refund my money and cancel my membership, they didn’t do it and I had to go in person to cancel my membership. And yeah they didn’t refund the money they charged me for not using the gym.

Source: Google

★ 5

Source: Google

★ 5

Big, organized and very decent gym.

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★ 5

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★ 5

Source: Google

★ 5

Durante la pandemia buscaron la manera de mantenerse abiertos tan pronto les fue posible fue uno de los pocos si no es que el único que se mantuvo abierto adaptándose a las nuevas necesidades. Excelente lugar

Source: Google