★ 1

EDIT: In response to the response, I’ve emailed that contact twice now and gotten no response. I’ll be reaching out to other near by gyms to see if they’re any more willing to help.

Is this place scamming me? I’ve been in contact with Savannah the manager of this location for over a week trying to get my chaotic membership issue sorted out with this location closing. I was told by a staff member that I could cancel early and would receive the refund that everyone else is supposedly promised, and he canceled it, not me.

Only later to be told by multiple other people, including Savannah that I wouldn’t get a refund, that I would have had to wait for the gym to close. Ok? So I want to reinstate. The cancel email says “ Should you wish to reactivate your agreement or have any other questions or feedback, please don’t hesitate to call”.

I’ve been given the runaround for a week now, her telling me she is trying to work with other managers to figure out how to reinstate me. I call tonight, because she was there last Monday evening to be told she wasn’t there, and doesn’t work there anymore but she went to the Centennial gym?
I don’t know if this is yet another employee that knows nothing, or they’re all lying to me until the gym is fully closed and then I’ll be screwed.

I had a prepaid membership that had access to other in state gyms. I rather get my membership back than get nothing, no membership to the other locations or a refund.
I obviously never would have cancelled early if that person would have told me the true information.

At this rate I won’t be surprised if no one gets anything back after it’s closed, because I’m sure not getting any answers to what should be an easy thing to sort out.

Source: Google

★ 4

Decent location, unfortunately it will be closing on Nov 21th 2025. Normally it is relatively clean, but this most recent visit it was pretty dirty with trash on the floor and could see later of fifth in the bathroom and sauna. I am guessing this was due to the closure, why worry about a location that was closing.

I have heard that 24 hour fitness doesn't care about keeping most locations on CO, so it is likely all will close once the lease expires. Which is sad to see (have been a member for more than 20 years.

Source: Google

★ 1

I paid for a year membership, now they’re gonna close the location and will not offer a partial refund. That doesn’t seem fair at all. I’ve been using 24 hour fitness for a few years and it’s a shame to see it declining like this.

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★ 1

Cleanliness was a huge issue when I first started. Has gotten better but I still feel like I’m working out in place not upgraded since the 1990s. Was informed of their closing so, now I have to go find another place which I’m honestly thrilled I’m being nudged to make a change. Thanks for making me tear the uncomfortable bandaid off!

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★ 1

This location is closing. Shame it is the only location on the west side of town worth going to. Guess 24 wants to lose members. After 25 years I will be going elsewhere.

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★ 5

24 hour fitness closes at 8pm? What’s up with that?

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★ 5

Greg is great! Very relaxed and a good teacher! Made me feel comfortable and in good hands.

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★ 1

If you try cancel your membership expect to make multiple calls and visits and still be charged multiple months after.

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★ 1

Very cheap, low quality equipment, a lot of which just stays broken, which is pretty obnoxious given the premium price and various hidden fees.
My buddy goes there frequently and got ringworm from the locker room

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★ 5

I really liked this 24 Hour Fitness here. There are plenty of different machines to use and it's clean. I'm glad to use this gym and I would recommend it to others.

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★ 4

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★ 5

I had a training session with Greg and found him to be pleasant to be with. The session was very worthwhile as he showed me a number of exercises and equipment that should help me with some of my stated concerns. I recommend Greg as a pleasant and competent personal trainer.

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★ 5

Greg is a great trainer! Knowledgeable, positive, honest and will definitely hold clients accountable. From training for a competition to just getting a bit stronger and in better shape, Greg is the trainer to go to.

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★ 5

I came back a month later and was really impressed with the improvements. All the issues I noticed before have been taken care of. The place is noticeably cleaner, and they even fixed the basketball court rim and lights. Big step up from before—it’s clear they’re making the effort to maintain and improve the facility.

Source: Google

★ 5

I had an issue with my membership and called the 24 Hour Fitness on Kipling in Littleton. Finn was awesome and took care of the issue and was very professional! He is definitely an asset to your team.

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★ 5

Very friendly community and the staff is great

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★ 5

Alexis was very helpful and made things easy to set up !

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★ 5

Jesse was amazing! He’s very thorough and helpful explaining everything. I had a lot of questions and he answered them all!!

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★ 5

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★ 5

Nice place to take classes. Alisa is the best trainer.

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★ 5

There was a change in management at this 24 Kipling.Colorado club , and there's one person in particular at the front desk named finn , who is just a delight. This is a most helpful man with eyes in the back of his head. Aside from this the gym has become much cleaner and presents beautifully these days. Thumbs up for twenty four kipling.

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★ 5

Ian was a big help in getting my grandsons account reactivated. He is a high schooler and wants to workout with friends. All good now!

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★ 5

Great gym, clean, friendly staff, people put their weights back, and it's never too full.

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★ 1

Be careful, ladies. I have tried countless times to talk to someone about a male worker walking into the shower room while I was in there. I keep getting told it will get escalated to management and will get a call back, which never comes. These employees are dismissive and simply don't care. The machines and bathrooms are constantly broken/dirty, also. Pay a little more and go to another gym. Trust me.

Source: Google

★ 5

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★ 4

I just signed up for a membership here and it's a great deal for what you get. If you pay it all for the year, it's a really good deal. There's enough equipment and very clean. They are running on a 90-minute session schedule so they can clean in between.

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★ 5

Cohen is great at his job!!

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★ 5

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★ 1

Nasty

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★ 5

The management at this gym allowed to use a summer program for a young college graduate who leaves for a commitment to the Air Force in a few months. So admirable. Manager is great!!!!

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★ 4

I have been a member at this facility since I was 14/15 years old, I am now 21. Which is to say, I’ve enjoyed coming here for a long time and seen how things have changed. Over the years I have seen the facility and its equipment go relatively unmaintained (thus un-updated) and the areas below/around them uncleaned. Leaving this gym far behind its competitors in the immediate area (A mega-specific example would be massage chairs, those are great additions to gyms). So I decided to cancel my membership yesterday afternoon.

I went to do it in person, and first spoke to the sales person at the front desk, who was very friendly. I told him my gripes which were as follows:
- Having to hunt down 2.5 and 5 LB plates in the barbell benchpress area
- Hunting down 20 LB Dumbbells all the time
- Some of the powerlifting mats could probably use a refresh
- The paint job/atmosphere is rather dark and depressing in my opinion
- There are more cardio machines than necessary, and not enough of the critical movements like barbell bench press; basically I’m saying a survey needs to happen and count how many people use what and figure out the best layout for that (lots of math to be done! Not envious).
- Some of the same stair steppers have been broken for what seems like a long time at this point
- The bottom of the pool is old, and the paint is chipped, so when you walk by, it looks like there is a pile of dirt accumulated at the ends of the lanes. It makes the water always look dirty no matter how clean it could be.
- One I forgot to mention, but I wish that I didn’t have to stare into the basketball court and wish they’d replace at least the far windows with mirrors.

So why 4 stars, for a facility that’s more: 3-stars-at-its-best (for the moment)?

When I had spoken to the sales person, he mentioned that the manager would probably like to hear these reasons as well. So I spoke with Alexis and relayed everything to her. She also mentioned how she was relatively new in her position, and was in the early-early stages of changing things around at this facility. She took notes of everything I mentioned and said that she would continue the game of corporate telephone, with my thoughts in mind. She was great at receiving the feedback and overall lovely to talk to.

And finally one positive that I’ve noticed (and would like to mention after a list of negatives).It seems like on the flat barbell bench presses, they widened the benches you lay on, at least I’m like 90% confident they did. So [assuming they did] I’m happy to see some steps being taken, at last.

Assuming the gym ever gets itself a remodel, I would love to come back and have a look, and probably even another membership.

Source: Google

★ 5

Julian was extremely helpful and inviting. He helped me get started at the gym and made me feel welcomed and connected on day 1.

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★ 5

Julian helped me sign up my two teenager for a membership with 24 hour fitness. He gave us a quick tour and focused on the needs of my kids individually. Both my kids are excited to start working out at this facility!

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★ 5

Julian, Josiah, Alexis are the absolute best
Welcoming and knowledgeable people ever!!! Don’t walk, RUN to your new workout club!!!-24 hour fitness at the Kipling Center!!! GB 6-16-25

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★ 5

Julian is awesome and explained everything perfectly. Josiah and Alexis were awesome also!! I signed up for a membership today. I can’t wait to come.

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★ 5

Great gym. Great vibes. I can go in there, get good money, and get out. 🦾 #beastmode

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★ 5

Alexis was so amazing and helpful. She walked me through the whole steps of getting my membership. I look forward to coming here and working out now. Thank you for your time Alexis.

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★ 5

Julian was the best!!! I had my service animal with me and asked if he could watch her while I worked out and he was nothing short of accommodating, polite, and helpful. He literally went above and beyond for me and my little companion, Nala! What a great guy! Really need more people like that in the world. Thanks Julian! 10 STARS TO YOU! 🌟

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★ 5

Julian and Brett were absolutely phenomenal and have changed my fitness experience entirely, in the best way. Come visit these two and say hello, they will make an impact in your life in the best way!!!!

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★ 5

Finn is awesome.

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★ 5

Finn was such a great guy. So helpful and knowledgeable!! Great gym!

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★ 5

Great fast efficient. Made it painless

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★ 5

I was completely lost as to how to convert my Silver Sneakers membership to a OnePass membership, juggling an insurance website, the 24 Hour Fitness website and the One Pass website. Alex saved the day. Thank you!!

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★ 5

Alexis is awesome! She very quickly helped me out with a membership question and solved my issue. Thank you 24 hr fitness and Alexis!

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★ 5

Excellent custom tour, marketing info & help!!

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★ 1

This location is terrible, the manager she talks down to you and treats you like trash, she acts like robot, she knows nothing of customers skills, and she invited me to cancel my membership so I did and went down to Chuze Gym. This place will be closed soon. A huge chunk of concrete is missing in the pool and I almost cut my foot and she's a snob and says first time it's easier in about it which is a lie. And Chuze gets the place looking good And they still use eucalyptus steamer ...

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★ 5

Jossiah was great!

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★ 5

Alex helped me out tremendously with my account issues this morning! Thanks So Much!😊

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★ 5

Zech has been outstanding throughout the numerous management changes and lack of consistent service from others. He comes in and fixes everything from machines to toilets. I can’t thank him enough for all of his work and there is no doubt that many members who have other frustrations with the club remain in it because of his consistency and dependability.
Thanks Zech

Source: Google

★ 5

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★ 5

Alexis is my fav!

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★ 5

Alexis was super helpful and easy to work with. Need more staff like this at the gym.

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★ 5

Alexis is a great manager here at 24hour fitness. She’s beautiful, in shape, and definitely a great example of fitness! 🤘

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★ 5

Love this place!

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★ 5

Lexus and Finn helped us rejoin. They were excellent and appreciated their respective help.

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★ 5

Finn & Lexis where great!

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★ 5

Spin class with Carmen is an intense workout and the staff is always “on” and welcoming.

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★ 5

Alexis was awesome and very helpful. Made signing up easy and answered all my questions.

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★ 5

It’s big and always has available machines or weight bench’s

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★ 3

Why is this gym closed at 8pm on Friday?? Are you purposely trying to get this location closed. Do you not think people who get off at 8 or 9 want to workout? Or is this become a senior citizen gym with banker hours

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★ 1

Another day of no one opening. Name change needed might open on time.

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★ 5

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★ 5

Great Gym, awesome crowd machines are always available and everyone’s nice and respectful.

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★ 3

I would give three and a half if I could. Something's here are a 4 some things a 3. The cleaning crew has really stepped it up except in the steam room. There are about 50 avid pickleball players in this club and we have consistently asked for 2 years for the lines to be retaped and nets to be purchased and we're told no. We had at least six individual meetings with the then general manager to discuss this and we're blown off each time. We ended up buying our own nets which only cost us $80 a piece. That's rather disappointing for a club this size. Front desk staff are always friendly. Members for the most part are decent. There are a few as usual that sit on the machines forever using their phones and texting and ignoring you when you're waiting. Overall decent club but could improve. Instructors and classes are good.
One sink in the woman's restroom has been temporarily closed for over a year now.
Unfortunately they also allow people to play basketball during pickleball hours and it has created very dangerous situations where basketball players are running into pickleball players on the gym floor and basketballs and pickleballs are crossing each other's courts. We have asked this to be addressed also and have been told that basketball players will always have access even during the 10 hours of pickleball times a week. That just doesn't make sense.

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★ 5

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★ 5

Alexis was super sweet and straight to the point, it was nice working with her.

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★ 5

Alexis was great!

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★ 1

The hours make Zero sense. It's Saturday and you don't open till 8am REALLY, AND CLOSE AT 8 PM REALLY??? WHAT NEXT BANKERS HOURS, 24 hour use to be open 24hra WTH??

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★ 4

Mostly works. Mostly clean. Good variety of equipment. Not many classes. People are mostly polite.

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★ 5

I love working out here and alex it's the best! He needs a raise:)!!!

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★ 5

A huge shout out to Zebbie for making my going back to the gym experience a great one! Zeb was friendly, welcoming and extremely thorough in explaining how the equipment works and was very knowledgeable about fitness! Think I have found my new gym! 😊

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★ 5

Great gym and had the best experience signing on and working with Zeb there. He was incredibly informative, and had great insight on not only the gym its self but working out as well. Definitely a highlight in my overall experience.

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★ 3

I like that you can come here at peak hours and still get in a full workout! Capacity never seems to be an issue. Although there are always 2-3 employees sitting at the front just chatting, they can never seem to keep the paper towel and spray bottles full to wipe down equipment. One of the areas of the gym is always bound to be out of one or the other. All these reviews about people mentioning the cleanliness of the gym you think they would at least prioritize this.

Source: Google

★ 5

I love this gym! I've been to a lot of different gyms but this was my favorite! Great experience and Brendan was so funny and welcoming, I felt right at home

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★ 5

Clean facilities and very friendly staff. Drew helped me get a jump rope

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★ 5

This gym was very clean and neat, as well as the staff was very nice, especially the employee Brendan!

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★ 5

Front desk staff are friendly, the gym has all the equipment you probably need. My only complaint is the hours they are open, staying open until 9pm on Fridays would be huge (especially when the business name is 24 hour fitness).

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★ 5

Clean and well equipped. Friendly desk staff as well.

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★ 5

Brendan has been great! I always ask him to put on the football game while I work out and he gets it done so quick. I’m very thankful! Go browns

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★ 5

Honestly I was thinking about switching gyms because I didn’t really believe in myself but Brendan convinced me to stick to a game plan and help improve my health I’m beyond grateful for him now I can have the hot boy summer I want !

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★ 5

Gym was very clean. Brendan was super nice and helpful.

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★ 5

Great location and services!

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★ 5

Been coming here for years and this place has definitely improved over the last 10 months or so. Staff, energy, environment all feel a lot better overall.

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★ 2

I want to start by highlighting the positive aspects of this facility. Since I began coming here in July 2024, I’ve observed some improvements in the cleanliness of the gym area, which is greatly appreciated.

However, the pool and sauna areas are in urgent need of a thorough deep cleaning. The condition of the hot tub is particularly concerning, as its water quality fluctuates significantly—ranging from clean to cloudy yellow on a monthly basis. The overall odor in the pool area, particularly near the floor drains, is unpleasant and suggests inadequate cleaning.

The sauna also requires attention, as the floor is visibly dirty, and the grout between the tiles appears moldy. The persistent unpleasant smell indicates it may not have undergone a deep cleaning in quite some time.

The electrical outlet in the women's bathroom has been out for service for nearly a year now. Showers are disgusting and I'd never shower there for hygiene reasons.

Source: Google

★ 4

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★ 3

Hello I just wanted to comment that my family and I have used 24 hour fitness for a few years and we stopped coming here last year because the hours changes and the cleanliness had gotten so bad that it was getting really gross and I couldn't even go into the dream room or suana because the lack of being cleaned and stuff steam room wasn't working well! I came back last weak and I was surprisingly pleased with how much cleaner the steam room and sauna was and I would like to return full-time as long as things are being cleaned and maintained consistently! Anyone who comes to these facilities cleanlines is the biggest factor and lack of cleaning staff seemed to be an issue at the 24 on Kipling so please please make sure that there is someone cleaning the facility daily and maintain a fresh atmosphere the lady who was there cleaning was doing a great job but someone told me that she was leaving soon and that will negatively affect this whole gym p lease keep up the good work we love coming to this facility and have been going to chuze the last 8 months because it got so neglected here and I came in last weak and it was decently clean and if it can stay t his way I will be looking to get a new annual membership so please please keep it clean thanks!!!!! I look forward to coming back!!!!

Source: Google

★ 5

I just wanted to say thank you to the people who are in charge of cleaning the equipment and the amenities because my son and I use to come here all the time but stopped due to lack of cleanliness and we came in this week a few times and we're shocked as to how clean the sauna and steam room were and my son wants to renew the membership but the lady who cleans said she is leaving in a week or so and that is so upsetting because she does such an amazing job and for us who come work out and use the equipment and things they offer cleanliness is the biggest factor so please keep up the cleanliness and we will continue to come we were super pleased thanks to all who help keep it clean!!!

Source: Google

★ 5

Hi I just wanted to say I havnt been to the gym in like 8 months and when I stopped going it was because all the amenities were super dirty nothing was getting cleaned and I cam back last week and i was extremely pleasantly surprised how clean and nice everything was compared to before and I went up to the lady I saw cleaning and her name was Nina and she does such a fabulous job I wanted to thank her for everything and how nice it was in the sauna and steam room and she said they were cutting her position and I was upset because as soon as she leaves it will look and smell like crap again and for us who go in daily to work out the most important thing is cleanliness so please keep Nina on she does such an amazing job I have to renew my annual membership in a month and if she isn't there still I will be going somewhere else please keep up the good work I was amazed at how clean the steam room and sauna was and was talking to a few buddies about how clean at had gotten and they want to come back as well! The cleaning lady has done such a great job i was so pleased I wanted to leave a great review thanks Nina!!!! I think that's her name I'm not 100 percent but she is doing better than i have seen in 8 years i have been going to this gym and I finally stopped due to how gross it jad gotten and I cam back because its close to my house and I needed to steam and sauna for medical purpose and I couldn't believe how clean everything was!!!!

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★ 5

I want to thank the Kipling staff, especially Brian and Damian, for helping my 85-year-old husband yesterday at the gym. He became very confused. Brian and Damian helped him a great deal and even called the local sheriff to do a wellness check to make sure he arrived home safely. All is well, and the compassion and attention shown are very much appreciated.

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★ 4

Good equipment and great hot sauna. Only wish they would post "no resting on equipment" signs!

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★ 5

Love coming here. Staff here really does their best especially the last two years thank you!

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★ 1

Went in today around noonish the girl at the front desk today was absolutely rude I’m guessing she’s new has horrible attitude and doesn’t know how to properly speak to a customer with questions without having an attitude

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★ 5

Pretty great location! It's generally very clean, doesn't get "too packed" during primetime (5-6pm), staffs friendly, equipment isn't broken or having issues like other locations

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★ 4

The current management seems to work hard to resolve issues

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★ 1

The biggest issue is the management is not reliable to be there to open the doors in the morning. This place is definitely not the cleanest, doesn’t have the newest equipment, very few classes, no child care, no massage chairs… all of those can be overlooked if the doors are unlocked on time.

Source: Google

★ 1

I’ve been a member of 24Hr Fitness for quite some time, but it’s becoming increasingly difficult to justify continuing my membership. One of the most notable changes is the fact that they are no longer open 24 hours, which is a major disappointment for anyone who valued the convenience of late-night or early-morning workouts. It’s hard to understand why they’d move away from the core feature of their brand.

The facility itself is also showing signs of neglect. The exterior lighting around the building has been out for months, making the gym feel less inviting and a bit unsafe at night. This small detail is emblematic of a larger issue: the gym seems to be letting its maintenance slide. Inside, the cleanliness is definitely lacking, particularly in the locker rooms and pool area. The tiles in the locker rooms are grimy and need a serious deep cleaning. This is an area where hygiene should be a top priority, but unfortunately, that doesn’t seem to be the case here.

With so many newer gyms offering state-of-the-art facilities, cleaner spaces, and more convenient hours, it’s hard to see how 24Hr Fitness plans to compete. They’re falling behind when it comes to both maintenance and customer experience. Unless they start addressing these issues quickly, it’s going to be hard to convince anyone to keep their membership, let alone attract new members. I’m really hoping they take these concerns seriously and make the necessary improvements, but for now, I’m left feeling disappointed.

Source: Google

★ 5

New Manager Mikki T. Made our fitness club back alive to a clean workout space can help people feel more comfortable and focused on their fitness goals. Very clean!

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★ 5

Have been coming to this gym when I get the chance, always very clean and friendly staff. Brendan was helpful in finding the facilities, and I’m always able to have a good workout!

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★ 5

Brendan was so kind and helpful at the front!! Great experience

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★ 5

Brendan is the best! He is so kind and so helpful!

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★ 5

I came in the other day and was helped by Brendan. He had such a nice and bubbly personality I needed to leave a review. He explained and helped me with my questions and went above and beyond to show me what was available for me… and then even followed up with me later. I do appreciate the extra mile. The facilities were nice and convenient to the places that I frequent. But 5 stars for the customer service. Not overly pushy, which I like.

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★ 5

Great facility and Brendan is the best! Very helpful and knowledgeable.

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★ 5

This place is great. Clean, staff is friendly, has everything I need, equipment is in good condition— I absolutely love the dog behind the desk. He is the most sweetest, handsomest, puurfect angel boy and Iove him even more than the cute new front desk guy, I think his name is Brandon?? Anyway, I absolutely cannot cope with the amount of gratitude I have for whoever brings that dog. Best part of my day—hands down.

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★ 5

Brendan was super welcoming and friendly upon my first visit. The staff here are wonderful, and the facility has everything I need to chase after my fitness goals.

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★ 5

Everyday I wake up and crave an absolutely diabolical pump. This 24hr Fitness location is just the place for me to fulfill my goals of obtaining a physique similar to that of Hulk Hogan. The staff is great, the equipment is top-notch, the space is clean and well-kept, and I can’t imagine any other place I’d rather get shredded to the max. Love u

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★ 5

Absolutely love this gym! The name is a bit misleading, but the hours fit into my schedule easily. The equipment is always clean and well-maintained, and there’s a great variety for all workout types. The staff is friendly and helpful, especially Brendan, who always goes above and beyond to help with tips and make sure everyone has what they need. Highly recommend for anyone looking to stay consistent with their fitness goals!

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★ 5

Friendly staff

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★ 4

The gym was well staffed and I was able to utilize the machines in a timely manner. People cleaned after themselves.

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★ 5

This was one of the nicest and cleanest 24 Hour Fitness I’ve been to. Staff was very helpful and friendly. Locker room was well kept; and the equipment clean.

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★ 5

Amazing gym. Low traffic, extremely friendly staff, and everything I need all for a great price. Love it here!!

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★ 5

This was a very pleasant experience. The equipment was well kept and the staff was friendly. Place was clean. Brendan was very helpful. Would recommend.

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★ 5

Brendan is amazing supporter!! He's helped me feel welcomed and appreciate at this gym, which is one of the hardest things to overckmeat a new gym. What a great guy!

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★ 5

good gym, cool guys especially one guy i think his was was brandon

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★ 5

Super clean facility 🧼
Brendan is super helpful and friendly. Made my day better!!

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★ 1

The gym is fine, but the hours are nonsense. I only held on to my membership this long because I assumed the company would eventually be expanding hours back to 24 hours after covid lockdowns ended. The company can't understand the market for non-standard gym hours if it's closed during those hours. It would take at least a year after expanding hours back to 24 hours to get a handle on the after-hours gym market again post-covid. The after-hours gyms are generally smaller, and 24 hour fitness could regain the market because its gyms are bigger and better. I will not be renewing my annual membership unless hours expand again because what made the company better than the others is apparently no longer valid in the post-covid world, not to mention it's inconsistent with the name of the company.

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★ 2

The gym itself is nice and has everything you need, but my overall experience is average to below average. For a gym called 24 Hour Fitness, the fact that it’s not open 24 hours is disappointing. Closing at 8 PM on weekends is especially frustrating, as many people work late and would still like to use the gym after hours. They really should either extend their hours or change the name to reflect the actual operating times. A scanning system for after-hours access would also be a great improvement.

Source: Google

★ 1

September 26 another day 24 hours did not open on time that’s twice this week four times this month. The manager should be fired can’t control the store corporate should be looking for a new manager 30 people standing outside the door at 5 AM and no one shows up And all they say is we’re working on it.

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★ 2

This gym still has issues, not opening in the mornings and when they do get good staff, they can’t keep them. It’s cleaner and a little better than it’s been for the past few years, but still needs improvements

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★ 2

This location is usually ok, but multiple times staff has not showed up to open the gym on time and has left people just waiting. This is super frustrating for us who are paying to come workout here and we get there and no one is there to open the gym at the time they are suppose to be open. This location is also not very clean. I know they have been trying to clean it up but it is still super dirty and gross.

Source: Google

★ 1

I showed up to the gym at 5:21AM on a Tuesday expecting to workout. They open on weekdays at 5. They werent open, no sign explaining why. Numerous cars showed up and left upset. This has happened many times

This place is very poorly managed. It is far from 24 hours, in fact they are still on COVID hours. They dont even open until 8AM on weekends and they close at 8PM. There are frequently broken cardio machines, the shower drains are gross, and the soap dispensers are often empty. It is only $ 25 a month to be a member, but that membership only gets you into this location. With this location’s severly limited hours, you are basically forced to upgrade to the $40 membership so you can go to other locations if you want to workout on weekend mornings.

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★ 3

Showed up this morning a little after 5 am. Saw people standing outside waiting to get in. Waited till about 5:15 and left. I usually have a good experience at this location. Hoping this was an isolated incident and hope whoever was opening is ok. Still pretty lame to drive my 10 minutes there and can't get in.

Source: Google

★ 1

Dirty, broken equipment. 24hrs but open at 8am on the weekends. They can barely get anyone to open at 5am. No show again this morning.

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★ 5

Earlier this year, This club needed help to clean up and support its members. This club got a new GM in March, who hired a new team and this place is changing for the better. This gym has everything you need at your finger tips. Clean saunas, stocked bathrooms and friendly staff. If it’s been a while, make the time to come back.

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★ 1

8AM is a garbage time for a gym to open... Build up looks like they clean the floors about once every other week

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★ 5

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★ 3

Don't understand why my 24 hour (Kipling at Bowles) doesn't get Broncos games). Games on free TV. Was same all of previous NFL season so not something new.

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★ 5

I personally have no clue what all these reviewers are complaining about. This has been my go to location while I’m out in the area from my usual Southern California locations. It’s always been clean, organized and surprisingly low traffic the last several weeks I’ve been here. I wish the ones back home were like this.

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★ 1

What a joke this place has become. I've been a member since the early 90s, and I've never seen a place so poorly run. It was bad enough that the weights are rarely picked up and racked, the bathrooms are rarely clean, and the broken equipment is rarely fixed in a timely manner. Now they've cut the hours they're open, and still can't seem to get the doors open on time. What a "DUMP"!

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★ 1

My husband paid for the second year in full and then they charged him for a 1st year joiner. Place is just out for your money beware.

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★ 1

8am open time? Just call yourself "PF II" and be done with it. That's a pathetic opening time for a gym

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★ 1

This establishment is ran by a toddler.

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★ 5

I’m going on my second year at this location. Initially, I had a very poor experience and it was honestly terrible. THEN, about 2-3 months ago, a new general manager took over whose name is Mikki.

Mikki is the reason why this location is going to succeed and get back on its feet. Myself and my girlfriend had a major issue that happened before Mikki started, and we were just getting the runaround. Even the regional manager/director, Lori, didn’t help us out or do anything for us. Mikki however, listened to our concerns, did everything she could to help us out and get our problem resolved, and was super polite and pleasant to speak with during the whole process. Mikki went above and beyond to say the least.

Personally, I think Mikki should take over as regional manager/director. She knows how to get things done, is super polite and genuine, and very personable.

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★ 5

People. You’re only paying $15-$30 per month to use the facility as much as you want. That’s 1-2 hours of employee pay. Per month! Where do you think the money comes from to deep clean and repair equipment? When I started lifting in the 90’s minimum wage was $5.15/hr and a gym membership was $40/mo for just weightlifting, no other amenities. Now every gym is a chain overselling cheap memberships to keep up with Planet Fitness while also providing a pool, sauna, basketball court, classes, etc. It’s not economically feasible. If you want all of these amenities in a spotless facility that is not overcrowded, go to Lifetime or Elite Performance over in Centennial and get prepared for sticker shock. PF’s model is based on members not using the membership. A good gym where members actually want to lift will get dirty and equipment will break. If you read reviews of gyms selling memberships for $15/mo that are super duper clean, you’ll also notice that they are BUSY. What’s the point of spotless equipment if I can never use it?

24hr Fitness Kipling is fantastic! It has the equipment and crowd level in the 6-8am hour that makes it comfortable to workout. It just stinks they don’t open until 8am on the weekends. I’ve been going to 24hr Centennial for the past two months and expected that location to be larger since it’s actually 24 hours, but instead it’s small. I mean the turf area is 1/3rd the size of Kipling’s and in the middle of a walkway. The equipment is very close together and it does get crowded in the morning. I’m probably going to start driving the extra ten minutes to Kipling during the week because it is so much better than the Centennial location.

To anyone reading the one star reviews, take the next step and look at those user’s reviews for other businesses, and get your popcorn ‘cause there are some gems!

TLDR; 24hr Kipling is a fantastic option if you are serious about weightlifting. Those that put in one star reviews will not bat an eye spending $15 on lunch at Burger King, but don’t understand why this gym isn’t spotless for the same price … monthly.

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★ 2

I canceled today after nearly 2 years. After making several suggestions to clean the place and to fix unsafe equipment, today I walked into the locker room and it smelled like a sewer. This has been an increasing issue, and it's just ignored. Within about 10 seconds of being inside, almost threw up. I left immediately.

There are people who are supposed to be cleaning staff that just milk the clock, front desk people who are hired to be at the front, then told to clean, and an issue keeping a General Manager for more than a few months. The turnover is a problem and reflects poorly on the business.

Every corner of the gym is in bad repair and disgustingly filthy. Someone is going to get hurt on that equipment. Permanent urine stains on the tile in the bathroom, and I don't even want to put my water bottle on the floor. We all noticed that it took 2 months to fix a plumbing issue in the sinks. Now raw suage? What's up with that hot tub?

Now "24 hour fitness" cut back hours and closes at 8pm. Change your name to 15 hour fitness please. Also, stop letting members walk around all day naked in the locker room. You should know who I'm talking about. It's not the place to manscape or shave in front of the sink naked, or just hang out naked for hours in the locker room. Dont you think thats wierd? No? Its been going on daily for years and everyone knows it. no other gym would tolerate that. Take control of your gym lady.

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★ 3

Thank you Julian for being a Great staff member. My visit went pretty good.

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★ 1

I’ve been a member at this location for over 20 years now and can say with certainty that the customer service has never been worse…can’t count how many times I’ve been ignored by a front desk FULL of staff upon arrival. Serious reprogramming around valuing the presence of people as they arrive is necessary and overdue company-wide and here in particular.

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★ 1

WARNING!!! The manager stated it is perfectly fine for men to wear underwear in the sauna pool and hot tub exposing private parts and butt cheeks when underwear becomes wet it falls down their body exposing body parts.
Equipment stays broken for over 1 year and no one cares it has always been this way but you better pay that gym fee on time or else! The guy working at the front desk gives major bad attitude when I call on the phone to ask if the equipment is still broken. It appears that I am interrupting him sitting down on his cell phone all night. I am not driving to a location with broken equipment I actually drive 30 minutes out of my way to find a gym with working equipment. The bathroom floor is so dirty that when you take your shoes off to change clothes and your feet touch the floor your feet are INSTANTLY BLACK AND IT WILL NOT WIPE OFF WITH A BABY WIPE YOU MUST SCRUB WITH SOAP

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★ 1

Did not communicate about the yearly charge. Although it is on the contract. It would be prefer for you all to say it upfront. Bad customer service when called them about this.

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★ 2

I’ve been a member of 24 Hour Fitness for 15 years. Reading through the reviews of the past year, which consistently point out that the facility is, among other things, dirty and gross, the owner has the same response to each review that they have much work to do to remedy the grossness, yet nothing has changed.

Several of the elliptical machines turn themselves off after about 10 minutes, have missing parts such as plastic grips on the handles, or contain used tissues and other garbage in various crevasses. None have warning signs.

The far left sink in the men’s bathroom has been broken for at least two months, paper towel dispensers are often empty or the replacement roll is sitting on the counter, and I agree with other reviewers that the facility is consistently dirty.

It just doesn’t seem that the owners/management are invested in providing a well-maintained, positive environment for members. That might explain the constant employee turnover.

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★ 5

Perfect

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★ 1

I have been a member of 24 hour fitness for 20 years. Before we moved to Littleton, I had been going to the Lakewood and Arvada locations. This location is the dirtiest and most unkempt I have ever been to.

I have yet to ever see anyone maintaining the equipment. There are multiple machines that have been out of order for over a month including machines that there are only one of. Many of the cable machines are jerky and feel as though they are dirty and need to be cleaned and/or oiled. The same is true with much of the cardio equipment. The tracks on many of the elliptical machines are bumpy as though they are dirty and need to be cleaned. The vinyl is torn on many machines as well and the weights are never organized. Also, the same five TV's have been off and broken for over a month as well. It is more than likely longer, but that is when I really started keeping track of how poor the condition of this gym is. Very rarely will you see staff cleaning and if they do, it is merely wiping things down. Otherwise, they visit at the front desk. There is no deep cleaning of equipment.

Save your money and go the one of the cleaner and better quality gyms like Vasa Fitness or even Planet Fitness.

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★ 3

Nathan was really helpful and informative, and patient with all my questions being my first time into the gym. Gave me good advice on gym memberships and other recommendations and overall great front desk member.

On the other hand the locker rooms, restrooms, shower area, were pretty dirty. Tons of mold on the only curtain in the shower area. Overall felt very distasteful having to use those showers and some other areas.

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★ 5

Great place

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★ 1

UPDATE: Dirtiest Gym West of the Mississippi.

I will be contacting the Jefferson County Health Department to report how dirty the pool is. It looks like the pool has not been maintained in over a month

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★ 1

I love how your posters everywhere in the gym said you were open till 9 last night and you closed at 8. I love calling ahead this morning and asking if the pool area is open and the hottub was closed... looked like there might have been dookie in there. My really question is why when we joined, we were told that you'd go back to 24 hour? Your name is still 24 hour, seems like false advertising. Just a suggesting, you could change the name to we don't clean the place, close when we want and lie every chance we get gym. Has an honest ring to it. Great success

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★ 1

How are you not open 24hours a day as a 24hour fitness....

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★ 2

I have been coming to this facility for over 20 years. It seems to have gone downhill in the last 2 years

The Hot tub is broken as the whirlpool jets do not work, more like bath water. Steam room is broken and filthy with mud and dirt on the floor. There is very little steam, more like a light fog. Many think it is broken I think it is just set very low. Both have been this way for at least the last month.

Showers ,bathrooms and locker rooms are good some days not so good others.

Exercise and Floor Equipment is generally in good condition and there are plenty of options. Although some units breakdown they ultimately get fixed

Staff is friendly and welcoming. Usually you get a hello and goodbye from the front desk. They seem to have a good attitude

Bottom line the rating could be much higher if they fixed the wet areas and paid more attention to cleanliness. For the amount I pay it’s probably a good deal but I am at least starting to look at other facilities

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★ 5

Best 24 Hour Fitness of them all. I started here and have used several other locations in different states which were all great. This one feels like home and has such great facilities, members (non-judgmental) and a friendly and caring staff. Love it.

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★ 1

You guys should really change your name to 17 Hour Fitness.

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★ 1

Do NOT join this gym. It is beyond filthy. The men's bathrooms are gross with urinals and sinks that have been out of service since I joined, however they are still clearly being used. The same goes for the equipment, gross and out of service for extremely long periods of time. Every week it seems like another treadmill or weight machine gets a white sign put on it that says out of service. Nothing ever gets put back into service.

I finally decided to write this review today because of the group of teenagers that were playing football in the locker room when I arrived. After my hour-long workout, they were still in there, this time whipping each other with their phone chargers. This place is a big time mess and is in serious need of competent management and a cleaning regimen.

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★ 2

It's a big gym and the crowd isn't overwhelming for the size of the gym. The gym however is dirty, especially in the locker rooms, group fitness room, spin room and the sauna/steam rooms.

Honestly why are you asking for a review if you're not going to fix the issue? If you need to use the restrooms DON'T, especially the ladies, it's beyond gross!!! They never clean it and it shows.

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★ 2

This place is filthy! I am seriously considering ending my membership. It has always been dirtier than other clubs, but now it looks like a deep filth. Dirty band aids, pieces of toilet paper, garbage, and hair abound. Walls are dirty, lockers, the basketball court, not to mention the machines. Nasty! They need a much more serious and consistent approach to cleaning.

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★ 5

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★ 2

Dirty and grimy gym. After going to a few other 24 hours, this one is pretty dirty.

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★ 2

I dont mind the outdated/retro gym and equipment but the steam room barely puts out any steam. After slowly pouring 20oz of ice cold water on the thermostat, this thing is STRUGGLING to provide any type of steam.

Response: I hope you are indeed working on things. I just switched to Vasa Fitness today because you guys decided to sleep in til 8 today. Most of your demographic is older people that get up early. Not sure if you're trying to go out of business but I expect that's on the horizon. Yall are slackinggg

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★ 2

This place is filthy, especially the women's locker room which does not appear to ever have been cleaned in the year that I have been going here. I only go in there to wash my hands before I leave which are dirty from touching all of the machines and weights. Really disgusting!

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★ 2

Can you please implement a system to let all members know if the gym is going to be open/closed? Right now, the gym is closed due to a burst pipe, but I have no way of knowing the status of the gym since you don't update your FB page, there's nothing on the app, and there's no information offered when I call.

Usually the only way I ever know if the gym is closed is by showing up and finding out then.

Am I missing something?

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★ 3

I busted the punching bag. My bad 😅 They never replaced it though.

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★ 5

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★ 1

so dirty. every machine obviously has not been cleaned in a long time! ladies locker room is filthy.

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★ 2

12 hour fitness is not for me anymore. been a member since 2009 and since they went bankrupt all locations have gone down hill, especially this Kipling location. Yeah it's dirty... I can get over that, it's the broken machines that are never repaired and the hours change on the weekends that caused me to get a membership to Chuze where they actually have staff that show up on weekends to open at 6am not strolling in at 8:15 while 50+ people are waiting on a Saturday to workout.

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★ 1

The basketball court flooring is dirty and disgusting the staffs never show up and clean their facility out of paper towels bathrooms is a mess and their staffing is 1/10 just to be kind and there hours for the gym they keep changing it’s dumb if they wanted to keep their business on the line then they should do something about it if they don’t want to keep their business then they should closed doors

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★ 2

They've continually reduced hours over the years. They used to be true to their name. Now they've reduced hours yet again.

Not recommended.

12/16/23: They reduced hours again (giving me a list of other gyms isn't helpful). They also refuse to fix the open lockers. They've been broken for years (I did notify the front desk about this long ago).

(I noted that a list of other gyms isn't helpful, so the owner provided me with a list of other gyms--pretty much sums up how helpful they are)

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★ 1

Disappointed that you open later on the weekends now. We used to like coming in around 6:00 am.

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★ 2

Been a member of 24 for at least 15 years now and going to this particular location around 8 years now can't even say how many times it's not open in the morning when it's supposed to be now they are changing opening time from 6am to 8am on weekends and when my membership is up I will definitely not be renewing this time machines never see any maintenance and it's crazy how many times it's opened late the last 2 years...I didn't wanna leave this gym but it's finally time to find a new gym.

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★ 3

I've been coming to this gym for years, overall, it's fine for the price. My main complaint is the inconsistency in hours on the weekends. They advertise to be open at 6am but there have been many times, today being one of them, that I and several others are there and the gym isn't open, no one there. I waited until about 6:30 this morning before leaving.

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★ 2

Nice and not overpopulated but the basketball court is absolutely DISGUSTING. It is slippery because of the dirt and left a film on my hands and ball after 30 minutes.

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★ 3

Overall gym and equipment is good with options… front desk staff could be more friendly… check in the other day member stood there with arms cross on phone .. no greeting then came again got a half hearted smile … makes you feel like why are you coming here.. lots of options in area

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★ 5

I have been going here for a few months now. It can be busy in the afternoons like every other gym. Every time I’m there I see staff cleaning. My only issue is I wish it opened sooner so I could workout before work.

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★ 1

Guy at the front desk who looked like he got stung by a giant bee was all mad that I signed up for the 3-day free pass but didn't want an hour long tour and sales pitch.

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★ 3

Staffing issues. Opener on weekends waits til after 6am to unlock doors even though he's clearly been in there a while. And some days they don't even open, like today. 7:30am and still closed.

Also, equipment should be better maintained.

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★ 3

Ok so I got a free 3 day pass and decided to give it a try it a normal gym front counter help Landon very nice gave me a tour then I started my leg day It wasn't very crowded yet but i noticed the gym need a good cleaning the equipment was very dirty and serval machine were broken and nobody wipe down the machine after they used them it is father from my house and ever since Vasa has moved in outher then plant fitness this was the closest outher then Vasa I still might join but for right now I stay at plant fitness

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★ 5

Nice gym, good equipment, usually maintained well, clean for a gym, super friendly staff, restrooms

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★ 1

Absolutely horrible gym even worse staff. Most of the equipment is broken and will not be replaced. The personal trainers are fat slobs That know nothing. Also quit lying, It's sometimes fitness, not 24 hour.

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★ 1

I don’t know when it’s gonna be 24 hour fitness right now only 12 hour fitness

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★ 2

I’m making this post just so people are aware. My wallet was stolen out of my purse in one of the girls locker room lockers. I used a lock that only opens with a key. I notified the front desk but was told they can’t really do anything, which I understand to a certain extent. Just be aware of bringing your belongings into the gym even if you plan on locking your locker.

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★ 5

Killer spot. Super Clean. One of the best 24 Hour Fitness's I've been to

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★ 4

Nice gym, good equipment, usually maintained well, clean for a gym, super friendly staff, restrooms are closed daily for cleaning which is fantastic but they don’t clean the shower drains they are always clogged up w hair. So much nicer then the Green Mtn 24HR dump. Thank you for caring about your facility 😊 only complaint is the amount of people sitting on the machines using there phones not working out. Takes forever to get a workout in. Should have some signs “less talking more lifting”

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★ 5

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★ 3

Gym is decent, treadmills need upgrades, there's alot them that don't work properly, second thing I noticed always outta of paper towels an the cleaning sprays for gym equipments, there not kept up with, 3 stars mainly towards the staffs there friendly, just few recommendations as a customer

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★ 2

17 hour fitness.

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★ 5

cooles Fitness Studio wo ich wärhend meines Urlaubs trainiert habe. Durfte sogar 2 mal kostenlos rein, danke :)

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★ 5

This gym has outlived all the other new and trendy gyms in town. It’s a great spot, with great staff! I just wish it was still 24 hours. The old 24/7 schedule was amazing.

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★ 5

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★ 4

Great mix of equipment: 6 station multi-use power lifting system and plenty of bumper plates; large selection of dumbbells and kettlebells; hammer strength and standard pin style strength machines: lots of aerobic equipment; a full size basketball court; a 4 lane lap pool and sauna and steam room and hot tub; a large turf area with sleds and wheeled weighted carts, much larger than othe gyms in the area. The only reason I don't give 5 stars is they could do a much better job of cleaning the showers.
Oh, and this club is not open 24 hours.

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★ 5

Ryan is the best he’s very helpful, very friendly, helped me start my platinum membership if your looking for someone to help you ask for Ryan . Appreciate you Ryan!

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★ 5

Good value

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★ 2

My first exercise I had someone walk up and tell me I was doing it wrong after telling him I did not want his advice.

Had to get clips and weights from the platforms for my bench press since the bench did not have 2.5,5,10 and only 1 plate of 45. Someone than walked up and tried to take my 5s off my bar to use for their Bench.

Gym is low stocked on free weights and clips it seems and it is exacerbated by bad gym edict.

Staff are friendly and place is clean. Rest of the gym like the machines and warm up zone are great

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★ 2

Do you guys not believe in 5lb weights. I think there is a total of 6 5lb weights in the whole gym and I spent five minutes hunting for a pair.

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★ 4

I am very satisfied w 24hr. Its clean enough for me, there is plenty of good equipment and the spa is well maintained and clean.

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★ 5

Great location. A bit boring but all is great. Friendly calm atmosphere. Nice older crowd. For management: is there a reason why there are no curtains in the shower ?

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★ 4

The biggest downside is that they’re not open 24 hours anymore so they really need to change their name to 10 hour fitness. Otherwise it’s fine if you go early enough it’s not insanely packed the sun is amazingly hot in the same room as great as well

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★ 5

Training is good, expensive in comparison to vasa and the like, but much better, reliable and knowledgable. Far better experience and worth it

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★ 1

Way to hot inside can’t even wear a hat turn on the ac!

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★ 1

After many complaints by a ton of members, they refuse to turn the temperature down to a reasonable level. After just one set, the shirt is drenched and I'm in shape.

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★ 2

This place is obviously not open 24 hrs. Will it be renamed 12 Hour Fitness? How much longer until only bankers hours are kept?

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★ 3

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★ 4

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★ 1

This place used to be great with great employees now they have just gone downhill where they are no longer friendly with their customers or even greeting people. Probably one of the worst gym in general and they no longer open that long either and usually close early compare to other gyms. I would suggest go to another gym instead of wasting your time here not worth the hassle.

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★ 2

Went at 8pm on a weekday it wasn't busy. The guy at the front desk made me feel uncomfortable and not welcome. Would recommend trying the other big gyms close by especially for newer equipment.

Source: Google