★ 5

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★ 1

Where do I even begin, what started as a great experience has ended in a nightmare, I came in early July and decided to try a class and enjoyed it enough to join with 8 times a month plan, a few days later all is well Brain the GM of this location decided to text me an offer to upgrade, I text back and said sure that sounded great and I went on my way. A few days later and few work outs later I decided the gym just wasn't for me and I elected to inform the team of interest in canceling my membership. At this point everything went south, Brian informed me the regional would not allow me out of the contract and proceed to charge my bank account for 695 dollars that I didnt authorize nor do l have to cancel my contract, he also said it was in my membership agreement that I signed which I pointed out I never signed, the membership on the 6th month and 12th month membership were signed by someone else and not by nor was I given the chance to review these documents prior to signing them. This facility and its management team have elected to practice illegal practices while trying to bully members into staying. I'm very sad it ends like this and I'm seeking a full refund and full cancellation of all memberships. I would not be able to recommend this gym for anyone based on this situation alone.

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★ 1

No one has been answering the phone for the past two days. I have a simple question about my membership but I guess I will take a money to a different gym.

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★ 5

Bryan and Heather are great managers here. One of the best OTFs I’ve been too.

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★ 5

Love OTF Central Park. The coaches are motivating and kind- shoutout to Heather, April, Gene, Mark and Elena. Owner Bryan is welcoming and accommodating. The studio has helped keep me consistent with my workouts. I always leave feeling great mentally and physically.

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★ 5

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★ 5

I love OTF! Been a member for about 10 months and go at least 4 times per week. So much fun. Good competition and good coaches to always push you to your best. Recommended for sure!

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★ 5

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★ 1

Regrettably, due to a change in my schedule, I found myself unable to continue attending classes as initially planned. Approximately two weeks into my membership, recognizing this change, I contacted the facility to request a cancellation. However, I was informed that a 30-day notice period was required for cancellation, Consequently, I incurred an additional month's fee, amounting to approximately a total of $180, despite only having attended two classes.

Although I acknowledge the policy regarding the 30-day notice period, I must express disappointment in the lack of flexibility exhibited by the establishment, particularly given my limited attendance and the unforeseen circumstances necessitating cancellation. Additionally, the absence of clarity regarding the conditions for eligibility for the 30-day money-back guarantee, which apparently mandates the purchase of an unlimited membership and attendance of a minimum of 12 classes before cancellation, further compounds my dissatisfaction.

While I had initially intended to resume my membership once my schedule permitted, this experience has understandably diminished my enthusiasm to do so, highlighting an aspect of the business operations that could be improved to enhance customer satisfaction and loyalty.
Thank you!

Source: Google

★ 5

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★ 5

Been a member for 6 years between here and the thornton studio. We did take a few months off but recently rejoined. Cancellation process went exactly as explained as it was explained to us and it was easy. We were warmly welcome back to the studio. Staff is awesome and the studio is clean! Excited to be back!

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★ 1

I put a cancelation notice in December and am being charged through the end of February; two additional months. I was mislead through some emails of the cancelation timelinr in December and I woke up this morning being charged through February. Nobody is taking action to correct this nor acknowledging my loyalty as a long time customer. I'm good to go and never come back. This isn't the first time they've wrongfully charged me.

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★ 5

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★ 5

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★ 5

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★ 2

I’ll start with the classes. I genuinely like the classes itself, I am such an unfit person but it motivates me to work on myself. The company itself, is absolutely horrible. The way they try to upsell you, it truly is so disgusting. First day of my first free class, I joined a membership, they tried to make me buy a heart rate monitor, I said no (I honestly feel like it’s useless). Then they said that if I bought it there, it’ll cost less than regularly. I said no. Literally 15 minutes later, I get a call from them saying there is a “promotion” for new members and that they are giving away free heart monitors. Oh my god. That was my first negative thought. Then they have these challenges that you literally have to PAY FOR to “join”. After paying so much who would’ve thought you had to pay MORE to join challenges. Ok, they have this thing where you can bring a friend for free. A +1. I recently called letting them know that i wanted to bring someone for my next class and they are like “okay, it’ll JUST be $15”. I told them asking “wasn’t it free to bring a +1” and they were like “oh yes. Actually it will be free”. Honestly, what on earth?! And then they kept asking for her information and that she has to have a card on file and blah blah blah. They were already in the process of making her AN ACCOUNT! I told them that she is NOT making an account, she’s just trying it out! Then my +1 decided not to come and they asked me twice jokingly that she couldn’t get out of bed? That really bothered me. They just try to upsell upsell upsell upsell upsell upsell upsell upsell. It’s so sleazy. I’ve seen many videos online saying how it kind of is like a cult, honestly, I could see that. But, funny enough after all of that. The gym is literally below my apartment and is the only way I can be active. The classes are fine, i really like the coach Heather, she makes me feel comfortable and she gives me alternatives for exercises I can’t do. I extremely dislike the front desk people. Especially one that I won’t specify, but he is the one that is always upselling. I just feel like they had a failed experience with being a salesman and it resulted to this. I genuinely wonder if they learn how to be the most obnoxious sleazy salespeople. DO NOT FALL FOR THEIR EXTRA NONESENSE. YOU DO NOT NEED THE HEART RATE MONITOR. MOST LIKELY YOULL END UP GETTING IT FOR FREE! “Free”.

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★ 5

Great coaches and staff. I love that every class is different, really keeps it interesting. The workouts have also helped me achieve my fitness goals!

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★ 5

Love Orangetheory!!

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★ 5

Love this workout routine. The coaches and staff are terrific!

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★ 5

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★ 5

Great experience w OTF Central Park. The store manager has been great to work with and they clearly communicate the membership policies and options. I have increased/decreased/paused my membership and each time it has been smooth and painless. There are policies to keep track of, but they're simple and Brian and his staff are happy to answer your questions in person, via phone and email.
The coaches are great, the bathrooms and showers are always spotless. I honestly hate how much I love coming here - it's too good.

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★ 5

Was very satisfied with the workout that you receive in one hour time period

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★ 5

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★ 5

Coaches here are always encouraging, engaging and helpful.
Music is always on point.

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★ 5

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★ 5

Great workout! Friendly and knowledgeable coaches, superior customer service, welcoming atmosphere. I needed a way to increase intensity in my workouts, and OTF has been just what I needed. I started out with one class a week about a year ago and have since upgraded to an unlimited membership. OTF is a great compliment to my outdoor running and walking workouts!

Source: Google

★ 4

Overall this was a great studio, it’s a rectangle layout and no one was tripping over each other trying to switch from tread to rower. Instructor and front staff were friendly. If you are coming from 70 and go south on Quebec st you are on the right track (looked sketch lol) but once you get there it’s a great area

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★ 5

Friendly fast fitness.

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★ 5

Incredible coaches, challenging workouts that always push me to work harder. Never thought I'd be doing it but I am and couldn't be more grateful for it!

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★ 5

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★ 5

The workouts always challenge me. The coaches are always motivating while keeping it fun. I am really happy to be a member of the OTF family!

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★ 5

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★ 5

Great gym, I’ve done it for 3 years got burnt out… but nothing like it so I rejoined after 8 months. Sadly have a few more lb’s to get rid of now.

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★ 5

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★ 5

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★ 5

Love the Central Park location and staff. Highly recommend.

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★ 5

Love love love my OTF family

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★ 5

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★ 5

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★ 5

I have been a member of OTF for a few years and have been impressed with the consistently positive and encouraging culture at the Central Park Orange Theory. In the gym realm, you get what you pay for. OTF blends fresh workouts, great uplifting music, with a premium fitness experience.

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★ 5

Went to OT for 5 months a year ago and bloodwork proves, this place works! Then I got lazy, year later I'm back at it. Two weeks in and muscle memory is treating me well 😁 Two days a week, about $2 a day and week after week, month after month you will have a body of your dreams, guaranteed! They do all the work, just show up for an hour. Looking forward to bumping it up to three times a week soon

Source: Google

★ 5

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★ 5

Orangetheory has been a game changer for me over the last 6-7 years. As a 47 year old former college athlete (not a good one but whatevs), my body is broken down and I can no longer play sports I love, such as basketball, without pulling or tearing or twisting something. OTF as they call it allows me the variety in my workout without getting board or doing the same monotonous movements over an over. At this point, I’m 6-1, 210 with 15% body fat and I owe it mostly to Orangetheory. Jus Sayin. 😁

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★ 5

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★ 5

My favorite place to be in the morning.

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★ 5

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★ 5

Loved this location and the area around it!

An added bonus with Orange Theory, they mostly allow you to drop in at any location when out of town, which makes it super easy to check out new places/meet new people. When visiting a new location, make sure you arrive early to complete any paperwork that may be needed (even if you’re an existing member already)!

I enjoyed the energy! Heather was the best, I wish I had her in Chicago 💪🏼

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★ 5

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★ 5

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★ 5

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★ 1

They choose money over safety!

I have been a member of OTF since 2016. I am super sick today and I called the studio at Central Park and talked to Brian the manager. He would not roll over my last two classes to next month since I really shouldn't be coming in this sick (after being a member since 2016) and he straight told me that I would just have to come in sick. I have cancelled my membership.

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★ 5

The variety is great, and the motivation from the coaches helps me push myself when I don’t want to. I’ve been a member for a long time and will continue!

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★ 5

I love going to OTF and feeling the welcome from the instructors, all the care with my limitations and being motivated by their energy. I’m always encouraged to do my best

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★ 2

For Fitness classes in the area, they are just meh. There's zero motivation from instructors and candidly they severely lack a community vibe. The communication re classes is terrible, the app stinks, the cancelation policy lacks any inherent client based interest, oh and the music...well it stinks. Getting on the treadmill to what I call "I hate my mother" rock music is so UN motivating. Then there's the business excuses, "we didn't cancel your classes registration" b/c "Our new studio Manager's email got hacked"....but you email from that account 2-3 times monthly. Not Impressed, and frankly uninterested in holding on to membership....but it's what the contract dictates. If you go here, expect to stretch on you own, their "cool down" is a joke.

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★ 5

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★ 5

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★ 5

Been going for over 5 years and am very happy with the coaches and front desk!

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★ 5

I've been a fan of OTF for many years! I love that all I need to do is show up, listen to awesome music and follow the lead on what we're doing from the trainer. Class go by so fast that I'm always surprised when we're done and it's time to stretch. If you are looking for an amazing workout, without having to think about what exercises to do; want a community for support, accountability and guidance, look no further! OTF is where it's at :)

Source: Google

★ 5

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★ 5

Even though the past year has been tough to offer a fitness offering, the gang at this OTF makes it bearable, even with a mask! Courtney up front and Kat, Genè, Heather and Maggie are all so professional and fun. It is even better with no mask and 39 students. Thanks for all you!

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★ 5

It feels so GREAT to be back at OTF after a long break! The staff helped me quickly transition back into my routine, and in the OTF tradition make every workout memorable.

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★ 5

Best workout you will find for your hour. Always changing always challenging.

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★ 5

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★ 5

Great OT location!! Awesome coaches and great workouts!!

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★ 5

Great coaches and great safe facility! Addictive workouts!

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★ 5

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★ 5

I have had a tough time getting into working out after my first pregnancy. I’ve tried online videos, but it turns out in person accountability is what really counts for me. Orangetheory offers me the accountability I need and workouts for every level. The entire team has been super welcoming and nice! Try it out!

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★ 5

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★ 5

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★ 5

Love these workouts! They are challenging and always changing, which keeps it interesting. The coaches are wonderful and are always available to help you with any questions you have or modifications you might need.

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★ 5

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★ 5

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★ 5

I love the workout, the coaches, the front office team, the culture of the place.. basically everything about it..

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★ 5

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★ 5

I love OTF and will be back time and time again! The workouts and coaches are great and they are taking every precaution to ensure a safe and fun experience. Masks are required, classes are smaller to allow for 6 ft social distancing requirements, your temperature is taken prior to entering class and you must answer a COVID questionnaire prior to entering the studio as well. And if you are working from home right now, I highly recommend trying out the lunchtime classes as they tend to be much smaller if crowds are your concern. OTF is the best workout I've ever done and I will continue to go and support my local studios!

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★ 5

Rebecca was super nice and helpful to me on the phone! Great stuff! Great business!

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★ 2

Good luck trying to stop or suspend your membership! YOU WILL KEEP PAYING TILL YOU DONT RAISE A STORM WITH THEM!!!They will charge you no matter how many times you try. Even if the front desk confirms that you have been falsely charged the manager doest agree!!!! When I asked the manager why was I promised by front desk about being wrongly charged the manager said she cant vouch for her front desk staff say😳

While the studio and the trainers do a great job, my experience with trying to terminate my membership was very disappointing.

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★ 5

The staff is so friendly and amazing. The workouts are obviously great, and I love how many classes they offer so even if your work schedule is a little wonky it's easy to find a class that works for you!

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★ 5

It is always fun to workout at this particular location. I have had a bad experience in other locations... the Stapleton location is wonderful. I always get a great workout.

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★ 1

This location has terrible customer service.

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★ 5

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★ 5

OTF Stapleton Team makes a strong impact on my goals constantly

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★ 5

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★ 5

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★ 5

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★ 1

Typically love OTF but not this location. Customer service needs improvement.

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★ 5

18 months and still love this studio. From the friendly reception at the front desk when I walk in, to how the coaches take a personal interest in everyone’s workout OTF Stapleton is an excellent studio.

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★ 5

I can't say enough positive things about this location. The coaches, front desk, and clients alike are ALL amazing. I love the business model which really helps motivate me to keep on pushing myself.

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★ 5

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★ 5

THE BEST I'VE EVER DONE!!!! THE ONLY THING I'VE EVER STUCK WITH - 4 YEARS NOW AND COUNTING.....and i've tried a lot over the years. was in my 60s when i found OTF and joined after my 1st visit!!! i was hooked!!!

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★ 5

Stapleton OTF has such a positive vibe. I was very impressed with the professionalism of the team and I really enjoyed the pace of the class, the energy of the coach and the calories I burned.

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★ 5

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★ 5

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★ 4

Coaches have lots of energy and there’s a good variety of exercises. Reserving a spot for either the 6:30am or 5:30pm can be tough, but the reservation app is easy to use.

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★ 5

Totally dig OTF. It's a workout that's hard to beat in only 1 hour of time and it goes by so quickly. Thanks for keeping up the great work and Ryan is an excellent coach too.

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★ 1

Again, terrible customer service experience. They have had an ongoing problem and leave it to the members to sole it for them. I love otf, but only go to this studio because it’s convenient. Will start going to other studios because they just don’t get it.

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★ 5

It is very hard to match the intensity, motivation, and calories burned by working out alone.

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★ 5

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★ 1

Good staff, terrible management and customer service. Would recommend any otf, but not this particular facility.

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★ 5

Always a Great work out. Great coaches. Amazing results. Nice app, easy to schedule classes.

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★ 5

I love that it's always hard, always motivating and always new. I have a bad back and hip due to a broken tailbone that never healed right years ago. This is the ONLY workout that doesn't make it worse and I'm getting fitter every day. My doctor said, "What are you doing? Your heart sounds PERFECT." Yea, I'll take that at 52. Yea Orange Theory!

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★ 5

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★ 5

I like the structure and directive of the workout. When I used to go to the gym I would wander around with an aimless workout. The coaches do a great job of keeping you motivated as well!

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★ 5

The best workout and the best coaches around. I love OTF Stapleton!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Variety of workouts, different coaches, upbeat atmosphere and great studio

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★ 3

The instructors and gym are perfectly fine. However I was visiting and was not impressed by the manners of the front desk staff.

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★ 5

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★ 5

I love this place, the facility is huge, modern and extremely clean, I also love that the instructors.

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★ 1

Last year I bought a 10 pack, belong to another gym, and like running and biking outside.
Turns out the classes expire, so I lost probably 4 classes or like $80, thanks OT INC now I’ll never spend another dollar with you, and plan to tell everyone I know what a rip off you are! Hope the franchise owner reads this! BTW- the iinstructor and staff here are awesome. Not their fault...

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★ 5

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★ 5

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★ 5

Lewi is great and so is the rest of the team - they remember who you are and encourage you - the workout is challenging and interesting - the hip hop Wednesday playlist - easy parking - the good water in the hallway - the sanitation (wipes) during the workout - the schedule options - love it all (book early the workshops fill up fast!)

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★ 5

The coaches are fantastic . They actively guide you on your path to health and fitness. It is obvious they care about the client and their profession.

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★ 5

Very kind and friendly and the workout will challenge you to be a better you!

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★ 5

Plenty of classes to fit every schedule. In and out in one hour with a complete workout. The coaches get so much more out of me than I could get out of myself at the gym. Great music helps push me too!

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★ 5

Excellent full body workout. I've been going to the classes for a year now and have never gotten bored. Awesome trainers too!

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★ 5

I've been working and exercising here for over a year and a half. I've met some amazing people and in that time, lost 40 lbs after putting on a lot of weight after my military career ended. I'm in one of the best shapes of my life. Was very doubtful when I first heard about Orangetheory because I came from a power lifting world. So a one-hour class based workout didn't sound like it would be something for me. But I tried it and loved it! If you push yourself to the limit, you can get so much out of this workout.

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★ 5

Great workout!

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★ 5

Great workout and great coaches, very supportive!

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★ 5

This was my first time to Denver. The location of this club and the club itself are very nice. The coach I had, Pam, was awesome and very motivating. I will be back!!

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★ 1

Good afternoon, Review Readers.

I am writing to you to register my disdain for OrangeTheory Stapleton. I thought only OrangeTheory Applewood lacked customer service skills and professionalism; however, the front desk at Stapleton is just as inept and intellectually lazy. Although, I have an eight-class package and have taken 7 classes, as verified by my home gym in the Highlands, I was stopped at the front desk before I was done with my workout to pay more money for the class I didn’t have the opportunity to complete. Although I called to be entered into this class, they did not explain to me on the phone yesterday morning that the system was indicating that I had depleted my classes. They waited, like snakes, until I was done with the class to charge me more money. This is sneaky and unprofessional. The overweight, red-haired gentleman with the receding hairline also had the unmitigated gall to sneak in a snarky attitude. I reciprocated. Duplicity will get you nowhere. The only positive experience I have had with OrangeTheory has been with Belmar and the Highlands. All other locations have poor customer service, duplicitous business practices and snarky front desk personnel who behave as though they are in senior management at Apple. Go elsewhere, Belmar and/or The Highlands preferably. They stated they would call me back after calling The Highlands. I suspect they will not…

Source: Google

★ 5

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★ 5

The instructor was very helpful and motivating. She put together a solid overall body workout and made us push ourselves. She was also great about reminding us that it was ok to slow it down to make sure we had good form and that we didn't over exert ourselves. Looking forward to my future classes!

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★ 5

Loved it! Will be getting a membership!

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★ 5

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★ 5

OTF workouts are versatile and the instructors have great music and their routines are different every time. Also the instructors will always patiently explain and answer questions about your results after the class. Currently I have the basic membership which is four times a month which is great because my schedule is so crazy right. Therefore this membership suits my needs and my budget. Besides I like the flexibility of having the option to pay for a drop-in session if I desire so. Lastly, I am seeing results in my core, flexibility and strength. I really like OTF!

Source: Google

★ 1

I was a loyal customer of this location until this morning. New policy states they will not allow anyone in the class if they are five minutes late. I showed up at 5:21 AM for the 5:15 AM class and they would not let me in. A once customer friendly gym that helps the average Joe with their fitness needs has turned to an elitist snob gym focused on rules rather than the customer service. I'm sure there are reasons for this policy change but it is assured this change in policy has lost annual revenue from at least one customer. Good luck Orange Theory Stapleton.

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★ 5

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★ 5

Fun atmosphere. High calorie burn.

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★ 2

Kept charging me three months after I cancelled my membership. I asked for a refund and had to call back twice to get it. Then it took over a month and several phone calls to receive the refund I was promised.

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★ 5

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★ 5

LOVE LOVE LOVE OT! I always get bored when I work out, so when I joined OT, I was so happy that it wasn't boring! It changes every time and keeps you entertained! :)

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★ 5

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★ 5

I love the variety! As I get stronger and faster, there's always an option to make my workout challenging. The staff and coaches are awesome too!

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★ 5

Great staff and great workout! this is by far the friendliest and most accomidating gym I have been to. The workouts are challenging and I always feel great after completion.

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★ 5

I love OTF because it's an efficient use of my time and it doesn't feel like a group class in other settings. A full body workout in an hour that doesn't require me to remember a routine and keeps me challenged is worth a lot!

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★ 5

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★ 5

I love working out at Orange Theory! The workouts are always different, fun and challenging. And I feel motivated to keep going because I'm seeing real results - my heart feels stronger, my muscles are more toned and I have more energy. Also the staff and the instructors are super friendly, helpful and well-trained. I'm so glad I discovered Orange Theory. I plan to keep going as long as my body will allow and Im excited to see more results over time.

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★ 5

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★ 5

Most amazing workout I had all week last week! You guys run a superb OT and I love the workouts! Thank you!

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★ 5

Had a blast, Hannah did a fantastic job as our coach and I loved the tracking of our target heart rate.

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★ 5

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★ 5

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★ 5

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★ 5

This studio and coaches are great. OTF provides variety in every workout and pushes me to work harder than I ever would on my own. I've been a member for 2 years and still look forward to every workout.

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★ 5

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★ 5

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★ 5

Great workout! It is always different, is so motivating, fun, and you feel great for days after. It also addresses the whole body. Highly recommend.

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★ 5

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★ 5

Never go to the gym not knowing what to do anymore. Orangetheory Fitness has you covered. Great coaches leading classes and and the best community of members. By far the best program Ive seen. Love our OTF team.

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★ 5

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★ 5

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★ 5

I absolutely love OTF! I started when the Stapleton location opened and have loved every workout. Each one is different and each one challenges me in different ways. The staff is amazing! It is awesome that each trainer brings something different to the mix. If you haven't tried it, you should!

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★ 5

I truly hate group workouts. For me, working out is about me, myself and I. I don't need anyone to motivate me or push me. I don't need a workout partner or a trainer yelling at me to go harder or push etc...I push myself as hard if not harder than anyone else. So, whenever some one mentions some sort of group class like Cross Fit or OTF, I immediately get annoyed and essentially tell them to go fly a kite. However, I decided to try OTF. I had previously tried Crossfit and hated it. I truly didn't think OTF was worth my time, but thought I would try a class. Well, well, well, an old dog (48) can learn some new tricks. The workouts are fun, energetic, and always changing. The ability to monitor your progress on the board is very cool and helps you push yourself. The trainers are magnificent and each has his/her own style. My person favorite is Lewi. His music and energy is infectious. By far this is the best group workout ever. It's straight forward and anyone and I do mean anyone with the proper motivation can participate.

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★ 5

All I have to say is I'm down 20 pounds, and I actually enjoy working out again! That Orange Tornado workout is a beast, and Megan is the best!

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★ 5

OTF offers a great workout, friendly staff, skilled instructors, convenient schedule, and a great hour of my day! The 55 minute classes can easily be modified to whatever your skill, endurance and fitness level is, and are always challenging.

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★ 5

This place is the best workout studio I've EVER been to top to bottom. Everything is warm and inviting from the moment you walk in to the final sweat and stretch delivered by the amazing coaching staff. I highly recommend OTF if your looking for a fun, sweaty, coach led, highly energizing workout!

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★ 5

Such a community atmosphere! I love the people, the workout and mostly the family feel in the studio. Every hour is a fun filled hour filled with sweat, energy calorie torching love!

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★ 5

WOW, what an amazing workout with the best instructors, great energy, helpful employees and all-around awesome way to sweat it out! I joined a few months ago and just can't get enough!

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★ 5

Great facility. Clean. Great instructors. Nice equipment. Very difficult, but rewarding workout.

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★ 5

One of the best workouts you can get in an hour. A combination of strength training, cardio and high intensity interval work allows maximum calorie burn in a limited time. As a competitive person, I also like seeing my progress displayed on the board so I can know how much further to push myself. I highly recommend OTF to anyone.

The Stapleton Studio is an exceptional location, extremely well managed, organized and courteous staff, and extraordinary trainers. This is a high energy group of top performers who can help bring you to the next level!

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★ 5

The staff is great and super encouraging! They are always willing to talk with you after class about any questions you have, which I find to be helpful. The workouts are constantly changing - so it's never dull at OTF Stapleton! As a competitive person it's really fun to see your name on the screen and push yourself even harder - really makes for a solid workout. Switching between the treadmills, rowers and weight room leaves you feeling like you've worked your entire body by the time the class is over! Definitely recommend OTF Stapleton to anyone whose looking to mix up their normal workout routine!

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★ 5

I love OTF Stapleton! This is the first time I have ever gotten my money's worth from a membership. It is clean bright and the staff is friendly and awesome. It is a pleasure to go to class every time. As for a cardio and strength workout it is tough but fun. OTF has helped me change my life.

Source: Google