★ 1

Moving to a 1 star due to lack of response and action.

The equipment is not well maintained, the customer service lines won’t call or email you back. They don’t fix the damaged ceiling fan that has been broken for months. The water fountain has never been cleaned since I’ve joined over two years ago and the cable machine has been broken since April. And almost every machine has loose hardware.

This place is not well maintained.

Source: Google

★ 1

I purchased my membership online almost two weeks ago and still haven’t been able to access the facility. I left several voicemails and emails trying to get my access card, and when I finally reached someone, I was told it would be left under the mat. It wasn’t.

I’ve paid for a membership I’ve never been able to use. The lack of communication and accountability is incredibly frustrating. I expected better service, and instead, I’ve wasted my time and money.

If you’re thinking about signing up here, be aware you may not even be able to get into the gym and good luck getting a response from anyone if that happens.

Source: Google

★ 1

The air conditioner hasn't been workingfor a monthnow ! Machines are always broken! Sanitized wipes are always running out. I'll be canceling soon

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★ 1

No staff during staffed hours, did not answer the phone when called multiple times, and zero times to schedule a tour.

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★ 1

This gum is small with no showers. Terrible

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★ 1

Sucks this is really the only option for a gym in the area that allows late night access. Equipment is always broken. They just added new equipment that is literally the crappiest and cheapest of quality and is either already breaking and/or uncomfortable to use. I dont recommend it here, probably will cancel and do a more extended drive to another gym unfortunately.

Source: Google

★ 1

Please be aware that you cannot go to this gym without using their app, which requires a lot of invasive biometric data collection all in service of, ostensibly, a meal plan.

Additionally staff are never present, music is far too loud (who goes to gyms without headphones?), and space is pretty limited. The only upside is it's open 24/7

Source: Google

★ 1

worst customer service ever’ cards having issues no one answers any phone calls or email. All they care is to charge money. I will never go here again

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★ 3

They take forever for resolve a problem they give you cards doesn’t work at all they make you lose your time I’m about to cancel my membership

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★ 1

👎

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★ 1

This place is small the people who or whoever does not have on-site staff, nor do they go and clean every day people here are very entitled. If you know what I mean, there’s people here that just take over the equipment and think they own the jam when they go work out there’s this girl I guess she’s like a personal trainer there she think she runs that place has a very bad attitude. This place is just horrible gym. All the equipment is broken they don’t fix it it’s just getting disgusting

Source: Google

★ 2

They never answer the phone and it seems impossible to cancel your membership. I left a voicemail asking to cancel and returned my key card and am still being charged

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★ 5

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★ 1

Not a bad gym but you'll never be able to cancel your membership. Staff does not answer or return calls. I had to put in a stop payment at my bank to stop being charged after months of no one answering or returning my voicemails and me being charged.

Source: Google

★ 1

Staff DOES NOT KNOW how to answer the cell phone i have had a membership for 1 weeks now and no access to getting inside since i have neither a key code or key. I would like to work out soon ….i hope you see this and call me back plz 502-819-97**

Source: Google

★ 1

Why do you have your gym temp set to 64 degrees when there is never more than 5 people. Stupid. So stupid. Lowest it should be is 68, you obviously do not train hard.

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★ 1

Terrible service. Would not recommend this gym to anyone. No call back. Signed up online 3 days ago asking about joining and have heard 0 back. Poor way to run a business PERIOD

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★ 5

Really nice gym and equipment. Perfect combo of machines, free weights, cardio and ultra clean. Marcel was great

Source: Google

★ 1

I only attended one time , the truth is it's not bad but it took them 2 days to give me the card to enter and I canceled my membership on February 2nd. On the 5th they took 29.95 from my account and I tried to communicate with the staff for 5 days, several times a day and I left messages and nothing and today, February 10, I receive an email that they charged me for the month, the truth is very bad administration, the truth is I hope so Can you help me and call me back?

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★ 5

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★ 3

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★ 5

I love this gym, small nice has everything you need, the playlist is so good I don’t even wear headphones to the gym anymore!

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★ 1

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★ 3

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★ 5

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★ 4

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★ 5

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★ 4

It’s small and lacks a few necessary things. I understand it’s a small gym open 24/7 for those who really need it but perhaps a bench press would be nice and remove a couple of the bike machines or other lesser used equipment would be nice. Either way it’s always really clean and great for what it is, a very small gym open 24/7

Source: Google

★ 2

So I decided to check out this gym today. No one up front I called the number to try and sign up no answer and voice mail is full... a little disappointed. Second time I've came same thing

Source: Google

★ 5

Exelente ambiente y máquinas muy buenas lo recomiendo

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★ 5

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★ 5

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★ 3

Was trying to see how national the membership actually was but never did recurve a return call from commerce city. Cedar City Utah however, 5 stars!

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★ 1

Impossible to get touch with anyone to sign up.

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★ 5

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★ 5

Very clean nice gym. I love how it’s never overwhelmingly packed too!

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★ 1

Go to power shop fitness instead

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★ 5

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★ 5

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★ 3

Cheep. Very small. Good luck on ever seeing staff.

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★ 5

Great little gym that has just enough equipment for a good workout! Very nice owners and place is always clean. Sometimes it gets a little busy but it’s the perfect place for a “get in and get out” workout. Great atmosphere, great members and super convenient for surrounding neighborhoods!

Source: Google

★ 5

This is a great gym. The owners refresh the equipment, it’s clean and the best part is I can workout whenever I have the time. There is no contract and when I travel it’s easy to put my subscription on hold. There really is nothing to dislike. This makes it as easy as it can be to get consistent about ur workouts.

Source: Google

★ 5

I have been coming to this location for over a year. I love the hours, the equipment, and the cleanliness here. The owners are dedicated to their customers/gym members and have encouraged a positive work out environment

Source: Google

★ 5

Equipment clean and quiet. I’ve enjoyed my time at the gym.

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★ 5

Great gym nice people open 24hrs. Clean !

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★ 5

Nice and clean.

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★ 5

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★ 5

Great gym positive environment and very clean. The staff is very friendly and helpful. I would highly Recommend this gym.

Source: Google

★ 5

Very friendly family owned business, has all the necessities!

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★ 5

The new owners remodeled the entire place and added new equipment. I love coming to this gym! You can get whatever type of work out in you are looking for. It's clean and feels like a great place to maintain your health!

Source: Google

★ 1

The second time my all exclusive badge didn't let me in to a club location.

Source: Google

★ 1

Never pick up the phone. Expensive membership price for a small gym.

Source: Google

★ 5

Great gym. I travel for work and use Snap gyms in other areas. This Reunion Snap Fitness is my favorite. The equipment is first rate and always in great condition. The owners are awesome. Dan and Hillary are very involved and you can tell take pride in their facility. The place is always clean. Latest and best equipment for what ever your fitness goal!

Source: Google

★ 5

Excellent gym. Very clean and staff/ members are really nice. Far better than those bigger gyms like 24 and Vasa. Has everything you need and the equipment is all brand new. Never feels crowded either.

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★ 5

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★ 1

Expensive and small

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★ 5

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★ 5

This gym has really improved because of the new management. Not too crowded clean and the staff is really nice. Check it out!!!!

Source: Google

★ 5

Gym is well kept up with an awesome staff. Very clean with newer dependable equipment. All the employees are knowledgeable and helpful.

Thanks,
Chris Prien

Source: Google

★ 5

THIS snap has taken great precautions and is the cleanest gym I’ve ever been to.
The staff is always there to lend a helping had.

Source: Google

★ 5

Great neighborhood gym. Gym is always clean and no issues with equipment.. Well updated equipment. Would highly recommend for people who are trying to avoid big gyms and just want to do their workouts without disturbance. Great owners/staff!

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★ 5

Big shout out to the new ownership of Snap Fitness Reunion with all the amazing equipment upgrades and the new improved layout! I appreciate the level of cleanliness at the gym too. Great job Snap!

Source: Google

★ 5

This place is amazing the owners are very wonderful and welcoming people. The environment in here is also unmatched by any other gym in the area, The equipment is taken care of and its new. This place is by far my favorite gym I’ve been to and it has great deals as well!!! I was absolutely astonished when I found this hidden gem. I highly recommend this gym to everyone and anyone who wants to workout in a comfortable and cozy environment.... I love it!!! This Gym is unmatched.

Source: Google

★ 5

The new ownership that took over made this place 10x better, they are constantly getting new equipment and trying to renovate the place if you haven’t checked it out in a while I high recommend reconsidering it’s got everything you need

Source: Google

★ 5

such a comfortable place to lift at ! it looks new , fresh , and i always get the best workouts !

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★ 5

Love this gym!!! The owners are absolute sweethearts and the equipment is brand new. Favorite place to work out, for sure.

Source: Google

★ 5

Good working machines. Staffs were professional and they did accommodated me well. Clean bathrooms and the weights were organized.

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★ 5

Clean, and friendly environment!

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★ 5

Nice clean gym, good equipment ms sherri is always very helpful.

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★ 5

Sherry made the signing up extremely easy! I love the cleanliness and new equipment! Haven't had any issues! :)

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★ 5

The gym had been neglected and under staffed. It has been getting cleaned up and brought back to life. It is going thorough a modernization and will be functional by end of May 2019. I'm very excited for the changes and new experience.

Source: Google

★ 1

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★ 5

New owners ! This gym is amazing ! Love the new treadmills and row machine !

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★ 5

Great gym now with even better owners. The remodel looks awesome and the place is always clean. New equipment helps too!!!

Source: Google

★ 5

The gym has transformed over the past few months into a great place to work out. Love the redesign and All the new equipment.

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★ 5

Loving the new ownership!

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★ 5

This place is awesome! It's very clean and the staff is very friendly and helpful. I love how they have multiples of everything u never have to wait to use a machine.

Source: Google

★ 5

So thankful for the new owners!! I have been a member for as many years as the gym has been opened and it was neglected so badly for the last several years the only reason I went was the proximity and the fact I had the gym to myself but now I am so excited to have a clean, remodeled gym that is ran by a great manager and owned by people that care about their customers experience. Give them a visit.

Source: Google

★ 5

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★ 5

Love the new look and equipment! Glad to be back!! Love Ms. Sherri being back too!

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★ 5

Great experience. The Reunion location is clean and the vibe is very friendly. I would definitely recommend spending your workout time here!

Source: Google

★ 5

The new owners are great! They have made this gym so much better. I would recommend this snap!

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★ 5

Love the new look at Snap Fitness Reunion. Thank you to the new owners Dan and Hillary for bring me back on board as their manager. I miss all my members and glad to be back.

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★ 5

Great gym, great owners!

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★ 1

I have called more than 40 times and they have not returned the call they have a bad customer service

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★ 1

This place is unorganized and unprofessional. Most of all equipment is broken and doesn't work. There is hardly any coworkers at this facility. The pricing is overboard. When you want to cancel a membership in face and write a policy (That's the standard of Snap Fitness policy) no one is there AT ALL. The facility is very frustrating. Management, Coworker, and business wise - it needs a lot of work. If I can rate this a no star, I would. I would not go to this gym AT ALL.

Source: Google

★ 1

This gym is falling apart! Most of the cardio machines do not work; the stairmaster has been down since early October, and 2 of the 4 treadmills are currently out of order. One of the broken down treadmills has been out of order for MONTHS that is has a layer of dust over it. The wet wipes to clean the machines is constatnly out and it looks as though the gym itself is never cleaned. I would expect more from a gym that costs so much to use. When are we going to see a franchise gym in this area.

Source: Google

★ 1

Called numerous times just trying to get an understand on membership prices... no one answers. It’s almost like they aren’t open for more business. Very sad since this is the closest gym to me. Do better Snap

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★ 5

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★ 4

Sherri Gonzales is wonderful

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★ 1

Apparently no staff here during "staffed hours" to talk to potential new members, looks like someone skipped out of work early today

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★ 1

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★ 5

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★ 1

overpriced, small, & people there have terrible etiquette. can't wait until a better alternative is available close

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★ 5

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★ 4

Relatively small but ahs everything you would need. Most importantly, it is open 24 hours with video surveillance.

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★ 4

decent gym equipment and not super busy. easy to find as well

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★ 5

Great 24 hour gym. Never crowded. Lots of free weights and kettle bells. No need for long term contract.

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★ 5

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★ 5

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★ 3

Small so it can get crowded during peak hours. Overpriced in my opinion. Open 24hrs

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★ 3

It has the basics for a decent workout. I was out of town on vacation and, wanted a place to go and get a good workout in... doesn't have a lot of equipment but ugh it's an ok gym. This wouldn't be my gym if I lived in Colorado

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★ 5

Ok

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★ 3

Good gym. Has everything you need and is open 24-7. Down side, it is small and can get crowded.

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★ 5

I was in town on business and worked out here. They were very nice and accommodating. While there I happened to witness a Trainor by the name of Jason training. He was very friendly and by my observation very knowledgeable!

Bill
College Station,Texas

Source: Google

★ 1

Source: Google