★ 2

They don’t fix broken equipment. Still waiting for equipment to be repaired after months of emailing them and notifying them thru the app.

Source: Google

★ 1

If it was possible to give it a zero, I would. It took three months to cancel this membership, and a year later I noticed they'd started charging my credit card again. I'm now in the ridiculous loop with their "billing" department, which is essentially a third party that doesn't have reciprocal communication with the club (supposedly). My advice: work out ANYWHERE else.

Source: Google

★ 1

2025-November

🚫 Unprofessional and misleading experience at Zone Athletic Club Sotuhlands🚫

This happened to my daughter, and I witnessed the entire situation unfold.

She and her husband signed up for a monthly membership at the end of October and were immediately charged. They were reassured—multiple times—that their next billing date would be November 17, not November 3, and were told to ignore the contract’s listed date.

To be safe, they even went into the gym on November 2 to confirm again. Once more, they were told they would not be charged on November 3.

And yet, on November 3, they were charged $45.

When they called on November 4, they were told the manager (Caleb) wasn’t available but would call them. Later that day, the front desk claimed he had already called—despite the fact that my daughter was literally waiting by her phone and never received any call. When they followed up again, they were told it was a “misunderstanding” and that the employee who gave them the wrong information was simply “mistaken.”

No apology. No accountability. Still charged.

They were misled, billed after being told they wouldn’t be, and then brushed off with excuses. This kind of treatment is unacceptable.

👉 As a Level 8 Google reviewer, I take my feedback seriously—and I very rarely give 1-star reviews. But this experience absolutely warrants it. It’s not just frustrating—it’s a breach of trust.

If clear communication and integrity matter to you, think twice before signing up.

Source: Google

★ 1

Extremely frustrating experience. My husband and I signed up at the end of October for a monthly membership and were immediately billed that day. We were assured multiple times that our next billing date would be 11/17, not 11/3, and were told to ignore the date listed on the contract. Just to be safe, we even went into the gym on 11/2 to double-check, and were once again told we would not be billed on 11/3.

Sure enough, we were charged $45 on 11/3 anyway. When we called on 11/4, we were told the manager (Caleb) wasn’t there but would call us. Later that same day, the front desk claimed he had called me but I was literally waiting by my phone the whole time and never received any call. When we asked again, they said Caleb said it was a “misunderstanding” and that the employee who gave us the wrong information was “mistaken.”

No accountability and no apology whatsoever. We were flat-out misled, charged after being told we wouldn’t be, and then brushed off with excuses. Completely unprofessional and disappointing.

Source: Google

★ 2

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★ 1

I use to have a membership here and what you pay for the monthly membership isn't worth the money when you can go down the street and pay half the cost for way more amenities. Also, not have to be locked into a contract. You can pay more for not being in a contract here which is outrageous. I rather spend a little more money and go to Lifetime fitness for that price.

Source: Google

★ 1

At first I really enjoyed this gym. It was nice to have the classes, sauna, massage chair and was decently clean. But when I had to cancel my membership after my contract was up, then it became a nightmare. Trying to contact the person that was in charge, Caleb, was a joke. After multiple times trying to call or stopping by catch him without any resolutions because conveniently he was was not in and never returned any messages. I finally had enough and told the front desk that I wasnt leaving until I saw him. That is what finally worked and after almost 2 months of my time, and still getting charged, I was able to get my memebership canceled.
I understand there are guidelines to follow but this organization takes advantage of their members.

Source: Google

★ 5

Great place, clean, and has everything you need.

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★ 5

I’ve gone to Zones Southlands location for about 4 years and can honestly say it’s a great experience. Being a bigger guy the staff was always friendly and most of the community are either super welcoming or just keep to themselves which is fine! Never super packed and well worth the price! Only reason I’m leaving is because I moved to a different area!

Source: Google

★ 5

I've been a member of Zone for over six years now. When I joined, my previous gym had just closed down, so I tried out all of the gyms in the area. When I tried out Zone, I knew this was the gym I was looking for. The community of members are so friendly; there are a lot of good people that workout at this facility. There are many friendly people that will smile and give you a head-nod, rather than just the bro stare you get at Vasa.
I also appreciate the management at Zone. Caleb is a stand-up guy that supports his members. He has helped support me as a teacher and as a soon-to-be dad. He is also always working to improve the gym equipment. Zone has a lot of top-of-the-line machines and dumbbells. I couldn't be happier to be a member of Zone!

Source: Google

★ 4

Pretty good Gym, but they need better Leg extension, Leg curl, Calf, and Hip Ab/Adduction Machines.

5 star Upper body equipment, 3 star lower body equipment.

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★ 5

I've been a member at Zone for over 5 years now. I initially signed up with Caleb, who still works at the club. He was very informative and helpful and made me feel welcome right away. My experience there continues to be awesome. Everyone always greets you with a smile and a goodbye when entering and leaving. The equipment is always clean and in working order. They have a variety of machines to help with each workout and also continue to bring in new equipment for continuous improvement. Great team and overall experience!

Source: Google

★ 5

Nice and friendly staff. Caleb and Tommy go above and beyond to answer any questions you may have. Clean environment 🙌

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★ 5

I’ve been a proud member of Zone Fitness in Southlands for close to 8 years, and it’s truly one of the best gyms around. The staff is always friendly, welcoming, and professional, creating an environment that feels both motivating and supportive. The gym is kept very clean and well-maintained, and they are constantly updating equipment to keep up with the latest fitness trends.

What really sets Zone Fitness apart is the community they’ve built — it’s not just a gym, it feels like a second home. Whether you’re just starting your fitness journey or you’re an experienced athlete, you’ll find everything you need here, from group classes and personal training options to a great variety of machines and free weights.

After nearly a decade, I can honestly say Zone Fitness continues to deliver an exceptional experience. Highly recommend to anyone looking for a great place to work out and stay consistent with their goals!

Source: Google

★ 5

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★ 1

Closed their Fort Collins location 2/27 with no notice to members. Still charging former members monthly. Zone will not respond to emails, and have given the third party billing company email to contact, who is now claiming they cannot cancel our memberships and stop charging us. This company has been reported to the BBB and AG. Highly discourage joining this gym as they will screw you over.

Source: Google

★ 1

This place has very predatory business practices. They signed me up for 3 months of PT and an 18 month membership. The location shut down and they continued to charge me anyway after saying there was no recuring cost. Now I have to fight with their billing department about paying for services I never even received at a gym that no longer exists. Please be careful.

Source: Google

★ 1

Let me preface this review and say I was a member at the Fort Collins location and it does not directly apply to this location, but I wanted to warn anyone of this company. The Fort Collins location was abruptly closed in late February with no notice to members. My membership was transferred to a different gym across town again with no notice. When I asked for my membership to be canceled as this wouldn't work for me I was told I had to keep paying for 2 more months. The company they use for membership fee's essentially would not work with me at all. The former club had no phone system or no way to contact them to discuss things. The new gym basically had no idea what was going on either and could not help. This is not how a gym should treat its members. Would highly recommend thinking twice before getting involved with this line of clubs.

Source: Google

★ 2

Not sure why the staff allows people to leave their big bags and personal items all over the floor even with signs posted! I almost tripped on one of the jumbo backpacks a man left in the middle of the floor area! It is a pain having to avoid their bags and an accident/lawsuit waiting to happen.

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★ 1

TERRBILE! you can't cancel ur membership. No matter what ur reason is. They hound you every single day through email and calls asking for ur money. The gym hours suck. No help at all. They are just money hungry and don't care about the clients. Customer service sucks. All I want is to cancel my membership cuz I'm moving and they want me to send them everything but blood to cancel a damn membership! Completely ridiculous!

Source: Google

★ 1

Zone Athletics is a very poorly managed gym that does not seem to pay their bills. After 7 years as a member, they decided to permanently close their doors with 8 hours notice. They sold all their members information and credit card numbers to another gym, and made it impossible to cancel memberships. Further more they charged their members with a service fee 3 days before closing. I would strongly recommend the Southlands members to cancel their memberships and go to another gym before they sudden close that location too. A very mismanaged gym and an uneducated ownership group.

This was also featured on 9 News Denver.

Source: Google

★ 1

Their Fort Collins location shut its doors with zero notice. We were instructed to call our banks and stop payments on future auto drafts because Zone will continue to charge us if we don’t. I did put a stop payment as instructed. Not only did the auto draft go through, they actually charged me multiple times with different amounts to the tune of $170.98. I’m beyond furious.

Source: Google

★ 1

Do not enter into a contract with Zone, they are sleazy and awful. When another location closed recently, they gave NO NOTICE to customers and transferred memberships to another gym that costs 1/4 of the price, while continuing to bill customers their full price and refusing refunds. Ridiculous.

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★ 5

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★ 5

Very nice place

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★ 5

Great facility!

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★ 5

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★ 5

I love the facility.Great equipment and staff. Carson, front desk, always there and ready to help!

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★ 1

I’ve been to many gyms over the last 30 years, and Zone Athletic Club at Southlands is just “meh.” The staff rarely greets you with a hello or goodbye, which, while not a dealbreaker, certainly doesn’t help create a welcoming environment.

The bigger issues lie with the gym itself. There’s a lack of duplicate equipment, so even during non-peak hours, you often have to wait your turn. For a facility of this size, this is frustrating and inefficient.

What really pushed me over the edge, though, is their unfair billing practices. I signed a yearly contract but injured my neck about three months in and was advised by my doctor to avoid weightlifting for at least nine months. Management initially assured me that canceling my contract due to my medical condition wouldn’t be a problem. However, their third-party billing company refused to honor that commitment. When I went back to Zone’s management for help, they shrugged it off and said it was out of their control.

It’s hard to believe a gym wouldn’t take responsibility for its promises, but that was my experience. Needless to say, I wouldn’t recommend Zone Athletic Club to anyone who values fair treatment or reliability.

Source: Google

★ 1

Gym is fine and all but be aware that you will be locked into a contract for an entire year and you will NOT be able to back out of it. Even if you go to the front desk, they will direct you to peak payment solutions and you have to go through them. They will tell you it's canceled but then keep charging you. I'd be sure you will be staying for a while before going this route with their shady business practices.

Source: Google

★ 5

I usually workout at home because I feel intimidated at A Gym. But, I started a program that requires gym equipment, and The Zone Is Perfect, has everything I need, plus I like how big it is and the extra rooms to workout.
The staff is really helpful and if you are first time goer, Don't hesitate to ask for Help.

Source: Google

★ 3

3 star because the price point for what you get. Old machines, unclean facilities, and a weird set-up. Definitely recommend getting a trial...the only thing that's nice is there are at least duplicates of the equipment.

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★ 1

Finally my last month here.
I’m beyond happy to be done with Zone.

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★ 5

Big gym with lots of equipment. All the staff are very helpful. The place is clean. No contract. I highly recommend this gym.

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★ 5

I wish I could give this gym and its general manager Caleb more than 5 stars. He went above and beyond to make sure I was taken care of! Have never been to a gym with such great customer serves! Plus holy smokes soooooo many machines I never have to wait for anything.

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★ 4

Love the mixture of weights & the ab areas

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★ 5

The only place I work out!

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★ 3

One of the best gyms but that one dude thats screaming every night is whats bringing this review down 2 stars. Best staff you could ever ask for. manager apparently claims there is no rule against loud screaming, apparently thats fine for 2 hours+ a day but when other people scream during prs if the manager is there thats a nono. Lol

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★ 5

Just got a membership, and I’m very impressed not only by the cleanliness of the facility and quality equipment, but also the customer service from the employee who helped me make a decision! Never have I had a more welcoming experience at a gym.

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★ 1

Tried to use a guest pass because last time I was a member at this gym it was a different brand/company and 5 years ago. I just wanted to use a pass to check it out since it’s a new name and they wouldn’t let me. Lost a paying customer, just wanted to check it out since it’s a completely new company from 5 years ago…. understand it’s for first time guests but that was prior to the change in company. Rough sales tactic guys.

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★ 1

Not a fan of bad reviews but did a FREE trial except they wanted $60 drop-in fee for kids club. My family just wants to try this place out. The manager was than uncooperative about any exceptions.

Bummer we were going to sign up. Now we are off to Vasa.

Source: Google

★ 5

In over 20 years in different gyms over the US this is one of the best I’ve found. Great equipment, duplicate machines so you’re not waiting, plenty of plates for the whole floor. Everyone is very friendly welcoming, but not over the top. I see a few reviews talking about it being too hot in the gym. Temps are perfect, I think those that are complaining should just stay home and get an elliptical, then you can control the thermostat.

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★ 5

The front desk team is phenomenal.
The manager (Calvin) is very nice and very knowledgeable.
Top of the line customer service.
Great place to work out.

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★ 5

Eric chill and love this guy. Love the gym go everyday. 😵‍💫🫶

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★ 5

I’ve been coming to this gym for sometime now and have noticed a lot of change in staff but by far my favorite worker is Eric D. He is always in a wonderful mood and is a great hype man to get my workout started.

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★ 5

Walked in and was immediately met by the best in the business. Eric D keeps it a buck and makes you feel like family.

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★ 5

Eric D keeps it a buck! Great gym and management. Also they had very clean water fountains

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★ 4

I have been at Zone for 7 years and appreciate that the gym is very well maintained and a great price for all they after. Eric D. has always been super helpful and friendly! I only wish the bottle filling station had cold water. Other than that the gym and staff are great!

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★ 5

Been coming here for 4 years now and the facility has always been great and has great employees like a friend Eric Dahl who has outstanding customer service

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★ 5

This is by far the best gym in the area. There are several options, but i always will go with this one. There are plenty of squat racks (at least 7) so that I never have to wait for one. The equipment is modern and clean, and there is lots of space. Caleb the manager there has always been a pleasure to work with and always takes good care of me. I would highly recommend this place.

Source: Google

★ 5

Been coming here for the past year and a half and it’s the best gym I’ve been to so far. Eric Dahl exceeded excellent customer service that I’ve hadn’t seen at any gym other than here. Very respectful, passionate about fitness, and cares about guest having a pleasant experience here at zone. I can’t see myself going to another gym anytime soon.

Source: Google

★ 5

Fantastic gym and I had the pleasure of being assisted by Eric D. He was extremely awesome, helpful and communicative with all of my questions.

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★ 5

I came to this facility with my brother the other day. The facility was very clean and an amazing selection of new equipment to use. Eric showed us around the facility and he was amazing to work with. He was very easygoing and super polite. Overall it was a 10/10 experience!

Source: Google

★ 5

I was in the area for a few days so I decided to give this gym a try. I had the pleasure of talking with Eric, he gave me a tour around the facility and was super polite and easy to talk to. The facility was is fantastic, it has everything you need, and it was kept very clean. I had an amazing experience at this gym, the combination of Eric's charm and the excellent facility, brought me back for the rest of my stay.

Source: Google

★ 5

I stopped in for a workout as a guest and met Sarah on the floor who was so nice and helpful. She gave me info on personal training rates and membership!

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★ 5

Walked in and a great young man named Eric helped me when my scanner wasn’t working. Happy to see someone there who wanted the best for me.

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★ 5

I want to commend Eric, one of the gym's front desk worker, for his outstanding service. Every time I walk in, Eric greets me with a warm, welcoming smile and is always ready to assist with any questions or needs. His professionalism, efficiency, and positive attitude create a pleasant atmosphere that enhances my gym experience. Eric's attention to detail and willingness to go above and beyond make him an invaluable asset to the gym. Highly recommended!

Source: Google

★ 5

I’ve been coming here for a while and absolutely love this gym. The employees and customer service are off the charts, especially the front desk man Eric. He always greets me by first name and treats me like a friend. I recommend this gym to anyone looking for a new spot.

Source: Google

★ 5

Been coming here for 4+ years now and always enjoy the environment… never too packed that I can’t get to equipment, the people are great and the staff is friendly. Nice to always be greeted by name by Eric D. whenever I arrive! Appreciate yall!

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★ 5

Fantastic gym, has tons of equipment, free weights, squat racks with deadlift platforms. The staff is always super friendly and helpful. Price is incredible for what you get.

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★ 5

An absolutely amazing gym! There is so much top tier equipment and movement space. The staff are all incredibly friendly and helpful. You won't be disappointed!

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★ 5

I worked out at Zone today and I had the pleasure a seeing a bright smile at the front desk. His name was Eric and he was very helpful and friendly, what a great facility!!!

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★ 5

I had the pleasure of meeting the extraordinary front desk worker Eric, he convinced me to sign up at the gym and I couldn’t have made a better decision, what a great salesperson and front desk worker. What a great facility too!!

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★ 5

I can’t express how much zone has treated me well. Eric Dahl has been such a pleasure in renewing my membership and provided me with so much help.

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★ 5

Been going to zone for a while. Great facility, lots of machines, great community. Recently had the pleasure of speaking with Eric and he’s very friendly and welcoming. Some might say he’s awesome sauce. Would recommend.

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★ 5

Been going here for 3 years. Best gym in area hands down. Even the people are great. I lost credit cards, expensive workout gloves, locks, and even left my phone and always gotten everything back. I go to other gyms and my stuff always gets stolen. I don’t have to worry about that here. Love this place.

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★ 5

Caleb handles business, and Jack is extremely helpful.

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★ 5

Loved going to this gym but unfortunately I moved to the Golden area. I’ve been trying to cancel for over 6 months. I’m still being charged, now I’m going to escalate this to my bank and I’ve provided proof of my cancellation to them. It’s been a huge headache and no one is resolving the issue there. Do not go here!

Just wanted to update that Caleb the manager was great in handling my issue! I’d recommend always following up but i recommend these facilities! The sauna was the big highlight too!

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★ 3

So far it been alright...until today. Weekday hours say 4am-11pm. The gym was not.open at 4am. And I would say theres about 10 cars waiting for someone to open the place up. Now it's past 5am and gym is still not open.
If there is something wrong, hit the folks that come to exercise with an email blast saying there will be a delay in opening.

......someone came and opened the gym about 20 minutes after I did this review.

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★ 4

Good clean gym

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★ 5

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★ 5

Freakin love this gym. Not crowded even at peak hours, has everything you could ever need. So glad I joined. Came over from vasa and I’m extremely happy

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★ 1

Ok gym but feels like a converted office max which I assume is what it is. No amenities, pool, or hot tubs…just a barebones gym. When my card got hacked and the auto payment got rejected they charged me an extra $20 and were totally unsympathetic that it was not in my control. Very corporate, wouldn’t recommend unless this is the only location that’s convenient for you.

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★ 5

These guys are friendly and supportive. I always feel welcome when I come in!

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★ 5

Good group classes!

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★ 3

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★ 1

Do not join this gym! It is impossible to cancel a month to month membership.
I moved out of state in August but I am still being charged for this membership.
I called several times finally spoke to the manager who says he can not cancel the membership I have to speak to Peak Payments. I uploaded documents showing proof of my move however they are still charging me and want payment for unused dues in order to cancel.
There are plenty of other good gyms around that treat customers fair.

Source: Google

★ 5

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★ 5

Caleb was a huge help and made signing up super easy! Club is very clean with lots of equipment and always has a good music selection for whenever I forget my own headphones.

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★ 5

Love teaching here! The members are amazing and it’s an inclusive and fun place to workout!

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★ 4

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★ 1

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★ 5

it was Tru_fit before. i used to workout with Tru_fit. Now its Zone. Anyways lots of equipments n plenty to workout n cardios. i luv how it changed n plenty of weights.

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★ 4

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★ 5

David Anderson is a fantastic Trainer & Boxing coach. He is a true professional at what he does. His approach is methodical and he knows what he is talking about in both weight lifting and boxing. Recommend him to everyone who is serious about their fitness goals

Source: Google

★ 1

Beware of signing up at this gym!!!! I have been a member of this gym since 2016 even before it was Zone, back when when it was TruFit. Staff members at the Zone are not transparent! I am unable to escalate an issue because I can't get accurate information from staff answering the phone. The general manager, Caleb, is never available or at the gym to take my calls. According to staff members who answer phones, Caleb is the ONLY person who would be able to assist and no staff member will give out the name of a regional manager or even a corporate phone number! Staff members are unprofessional and dishonest. I recently moved so I needed to cancel my membership. Staff answering phones either didn't get messages to him or he chose not to return my calls. I asked for his email address and one of the staff members giggled on the phone and said that she can't give that information out. I did my due diligence to cancel. I called on several occasions in September to set up an appointment to fill out the form and cancel my membership but was unable to talk with him because I was told he wasn't there. I finally tried another day and he happened to answer the phone; he denied being out of the gym during the time I was told he was out. He said he's always there and that he didn't return my phone calls because he never got the messages.
I was told by staff on the phone that Caleb had to be there to sign the cancellation form, but when I went into the gym on a weekday to fill out the form, he wasn't there and I was told I didn't need to have him present to do that, which is contradictory information to what I was told on the phone. I proceeded to fill out the form to cancel and I asked for a call back from Caleb to confirm it was received and processed. To this day, Caleb has never called me back. My club account is still active and they're still charging me facility charges, in advance, for the upcoming year. I have contacted the billing provider, Peak Payment, and they directed me back to the gym for resolution and threatened sending my account to collections if the facility charges weren't paid. This lack of customer service is beyond unacceptable. Beware!

Source: Google

★ 5

Austin Reed is a fantastic personal trainer. He listens and works hard to help you reach your goals. He is patient and extremely knowledgeable. I have learned that I am stronger than I thought I was and I always leave our sessions feeling great about what I have accomplished. I would recommend Austin to anyone of any age and any ability.

The gym has all the equipment you need, is clean and very spacious.

Source: Google

★ 5

I’ve been here for over a year this place is great! The classes they offer are amazing, the staff is genuine and very friendly, the gym is always clean, the other members are very friendly as well.

Also I would just like to add they had kid care when other gyms did not (and some still don’t) which is a huge plus!! The staff with the kids are amazing!

And they offer The In Body scan which other gyms don’t offer either.

10/10 highly recommend!

Source: Google

★ 5

I love this gym!! I have been going here for years and all the other public gyms can’t compete!

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★ 3

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★ 1

I’m very annoyed at this gym. I have been trying to cancel my membership for months and still can’t do it. I have filled out multiple cancellation forms and they keep charging me. So I have canceled my credit card just so u can stop paying. Now they are sending me emails and texts trying to make me pay. So I give this a one star because they have the worst cancellation system!

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★ 5

Very good gym with lots of activities and fair price

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★ 5

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★ 5

This is by far the best gym in the area! Great location and I love amount of lat pull downs they have

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★ 5

I just moved to the area and have to say I am soooooo glad to have found such an amazing gym/ home. Not knowing really anyone in the area I want to deeply thank the GM Caleb for taking the time out of his busy day to make me feel absolutely welcomed. I am not going to lie I am a bigger guy and have dealt with depression issues almost my whole life Caleb introduced me to one of his amazing trainers Chris Sueters after listening to his story and struggles then seeing where he is now gave me hope. I have now completed two sessions with Chris and with the sessions tailored to my exact needs I seriously feel my body already changing. Thank you Caleb and Chris for being the miracle I needed!!!!

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★ 5

Great staff, machines, environment and amenities.

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★ 5

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★ 1

The gym was extremely rundown. The machines we not well maintained and were literally falling apart. The restrooms/locker rooms were like a sauna, there was little to no air flow or air conditioning. As well as the water fountain did not have cold water out of it. Overall was a terrible gym experience and would not recommend to anyone, unless maybe out of convince being in walking distance to the gym.

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★ 5

Great place to workout! Lots of equipment so you're not fighting with others to get on a machine.

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★ 1

This is a nice gym in terms of the size and quantity of equipment, however it is the most poorly run gym I’ve ever belong to. Half of the spinning bikes are broken. I showed up this morning to do a class and the room is heated to 90° and had been that way all night long.

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★ 5

For $70 a month you can bring a guest, so it comes out to $35 a person. Where else can you do yoga for $35 a month?!

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★ 5

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★ 5

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★ 5

Great atmosphere, and tons of equipment to use! Also lots of restaurants and shops in the area which definitely make it even better!

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★ 5

Joined in December 2022 after moving to the area. Large selection of equipment. Even during peak hours I can find machines/weights to use.

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★ 1

Accounting nightmare. It's never good when a business puts profit over people. It feels like you are dealing with car salespeople.

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★ 5

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★ 3

Nice looking club no aquatics and they push you into a 12/24 month contract

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★ 5

Highly recommend this gym!

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★ 1

The accounting practices here are ridiculous. They will continue to charge you after cancellation (even after charging a cancellation fee). I also had a trainer here for awhile. They lost the trainer but continued to bill me for the service that they were unable to provide me for weeks. I was eventually able to convert some of the training sessions towards my membership but the entire experience here has been awful when it comes to honest accounting practices.

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★ 4

This gym has been exactly what I was looking for, plenty of options and benches in the free weights area. I’ve never had to wait to use a piece of equipment and whenever I feel like trying a bit of cardio - lots of options and availability. The only downside is that because there are so many machines and pieces of equipment , some places can feel a bit tight.

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★ 5

My favorite gym I've been to, their guest policy is a little aggressive, with needing an ID to be able to workout, but I understand that because of safety and liability, will be coming here for a while.

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★ 5

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★ 5

The free weight section here is outstanding. On top of a good selection of equipment, they have multiples of almost every piece so there is very little time spent waiting on equipment. Super friendly staff as well. Nothing but good things to say about this place. 10/10.

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★ 5

Cleanliness of the gym is on point. The amount of free weights is more then enough. All the staff are extremely nice and helpful and keep the gym running. I’ve really enjoyed my time here at this gym.

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★ 1

This is the 3rd time that was closed at 4am !!🤬😏

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★ 3

Gym is ok. It is a tad dreary. Staff is nice! Daily price is fairly expensive at $20/day

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★ 1

All the reviews about service cancellation being impossible are absolutely true! We cancelled multiple times and continued to get charged for months with no refunds, even though we weren’t going there and relentlessly communicated that. We eventually just cancelled the card, to which they still email us about payment. There was never enough staff, tons of high schoolers who stood around and never put their weights back, the management was terrible, Caleb specifically, and we’re happy to have moved on. Spend your money on a different gym.

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★ 5

They have the machines I like to use.

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★ 5

I trained with Dave for two weeks and had a great experience. Learned a variety of exercises and improved my form.

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★ 5

Environment is always friendly and staff is super nice. Gabe always comes up and asks how our days going. Hours work great for people in school with time to come before or after your classes end.

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★ 5

Nathan was a great personal trainer! He explained the exercises well, challenged me, and was patient in answering any questions I had. I also appreciate his efforts to conduct research in an area he was not familiar with prior to our session.

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★ 5

Been lifting here for 5+ years (since it was trufit). New management is great, and the upgades to equipment are fantastic. Not over-crowded most of the time, and always seems like most of the people there are serious. Alot of good class offerings as well (Coach Dave is a great boxing coach).

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★ 3

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★ 5

Great place to work out clean ,staff is friendly i have worked out on and off up there now for 5 years just started training with a personal trainer real having fun working out and staying healthy thanks to all the team up at zone athletic club

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★ 5

I have been loving my workouts at zone. The staff is friendly, and creates a very nice environment to workout in. Huge fan of the new equipment especially the benches!

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★ 5

Love this place . Love the employees . Always clean . Equipment always available

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★ 5

My husband and I moved here in March 2022 and were looking at gyms. Zone was the first stop on our list and we joined same day after our first workout! We loved it, the staff was super friendly, the space is open and has lots of natural light. Zone even upgraded a ton of their equipment and have 2+ of every machine. The members are also great and will even offer to let you work in on sets. The community here is my favorite part. It’s also super close to home, so we can walk there on weekends when the weather is nice!

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★ 5

Joined in April of 2021 and so far this gym has been fantastic! It's never so packed that I can't get a dumbbell or a machine. Plenty of equipment and a great training environment.

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★ 5

Clean, nice equipment, not busy.

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★ 3

This place meh to me, but honestly find it annoying that as a “guest” on our account I have to fill out a form giving them permission to use my information every.single.time. I go. And now I have to leave my ID to workout too. Someone abscond with some free weights or something? Good grief.

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★ 5

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★ 1

Horrible customer service. They will do anything to avoid downgrading or canceling a membership. To cancel you have to come Monday through Friday 9-5, there’s no way around it. The fact that I work during that time no one cares about. There’s only 1 person, the owner, who can do that. No one else is able to help. No one else is trained on this. Some kid at the front counter kept telling me it’s my fault and I don’t understand. Raised his voice and was totally rude. Also, when they charge for your membership they will also charge 3.99 for the transaction every month. If by chance you lose your card and a payment doesn’t go through they’ll charge additional $20 per transaction that didn’t go through, so the membership and the 3.99 fee. So thats additional $40. No one can help you with that even if it’s an honest error that happens once in a whole year.

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★ 5

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★ 5

New equipment and friendly staff

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★ 5

Clean upbeat club! I'm a newcomer and was welcomed by staff. No judgement by fellow patrons, as I'm self conscious on my weight loss journey. It was a nice introduction. Great vibe! Happy to call this my gym home 🙂

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★ 4

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★ 4

Not enough employees for how big the gym is and it doesn't seem that sustainable with how many people currently workout here. The equipment is still top notch and it is very high quality. People who know more about working out should go here as it would be harder for someone who is just starting out to make their way around.

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★ 3

One day they will fix that laying leg curl machine. Its the same broken machine that TruFit had broken for the past 4 years......

Update: Caleb the mabager took the time to call and assure that anything that was broken or not to liking will be fixed. I appreciate the attentiveness and the time he took to contact me.

Update: The laying down hamstring still broken🤦‍♀️

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★ 2

25$ for a day pass….. excellent marketing to prospect clientele. 😒

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★ 5

Great place low traffic my goto gym

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★ 5

$15 guest pass

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★ 5

It is a great place to work out they make sure to keep it clean and all of the equipment is well taken care of.

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★ 5

I love the gym. Very friendly staff and clean. They could use the space more wisely and not have so many cardio machines that never get used and organize a little better. Otherwise everything is perfect!

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★ 5

Staff are all super friendly, the gym is always kept clean & cluster free. I would recommend this gym for anyone who likes a smaller private gym, it does not disappoint

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★ 5

The trainers, Tommy and GM, Caleb? are great to work with. The facility is clean and the equipment is in great shape. The hours are perfect as well. I highly recommend Zone for everything that is offered.

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★ 5

Best gym in the area! Staff are always helpful and facility is always clean! Love working out here. Recommend 100%

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★ 5

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★ 1

Caleb Is a high pressured salesman. Not a very good one, but thinks he’s superior. Bad vibes here.

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★ 5

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★ 2

Nice staff, clean environment but they need more leg press machines. Leg press machines are always full even when the gym is not busy.

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★ 5

As far as gyms go this one is great, has everything you need and the staff is super friendly.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I've been a member for a little over 6 years, and have found this to be my favorite gym in SE Aurora. There are a lot of people that I've met who are regulars and just like to workout and be friendly with each other which helps motivate me to keep coming. Between the variety of equipment and sense of community I cannot think of a better place to workout.

Source: Google

★ 5

It's been a little over a year that I've been a member at Zone. I figured it was time to write something in hopes that others see.

The quality of the people working at Zone is literally second to none. I have met some of the best people I've ever met. Everyone working there makes it feel like a family setting.

As a personal trainer in a previous life, I let 5 years pass and lost my fitness. It was challenging to get back into the gym setting after being so comfortable with it for years.

I signed on with Ismay as a personal trainer to help keep me consistent with getting to the gym. Ismay has been a huge impact and a tremendous person on all levels. I am so thankful I met her as she's continuing to help me set and complete goals.

The Wednesday night Burn class is also a blast. It's a small setting group class, relatively inexpensive and well worth the money.

My only real complaint is the maintenance on some of the equipment and bathroom facilities. I know that the local gym managers are doing everything in their power and is more governed by Corporate, but there is a need for more proactive maintenance. This includes spin bikes, bathroom stall doors, some gym equipment (cables, etc).

Source: Google

★ 5

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★ 5

Zone has been fantastic. I recently began personal training with Shelby and she is amazing!! Flexible with her schedule and the training program. Listens to what your needs are and really helps to focus on your individual goals. If you are looking for a trainer, I highly recommend her.

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★ 5

Lit workout experience. Friendly people that help you advance in your physical ability.

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★ 5

Looks like a great place and in actuality I was just passing by the business, never actually been inside

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★ 5

Probably one of the only gyms I’ve been to where there’s a family dynamic. Everyone knows everyone and it’s very welcoming.
They have every machine you would need
Disclaimer: I used to work here, so I got to meet everyone that walked through the door and from all ages, they were great people. No matter eh where you are in your fitness journey, you should check them out.
If you haven’t taken the classes yet, you definitely should sign up for that part of the membership.
I go back every time I’m home.
The manager is really helpful.
This is also a great place to work if you’re looking for flexible hours.

…. Caleb please don’t charge me for the day passes

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★ 5

The gyms good and the environment is nice. Quite when I’m lifting and I’m the biggest person there sometimes so it’s quite motivating. lots of machines and even more cable accessories. If you complain you’re a Karen go to planet fitness. I worked there in high school and my bosses helped me with homework

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★ 3

Need more than one leg press and maybe a better way to organize and store attachments

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★ 5

Great staff and awesome selection of classes!

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★ 3

As terrible as the management and company itself is, it definitely has some wonderful employees. Hunter was such a wonderful trainer and is the only aspect of the gym that I will be missing. He is attentive, friendly and very helpful with my fitness journey. I will definitely miss him! I rate Hunter a 5 out of 5 but the gym itself would be a 1 out of 5. I only gave it extra stars for the wonderful trainer, Hunter that I had!

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★ 2

Started my membership last month and was not told about a $3/mo fee for reoccurring payment using a credit card. I called and asked about why there was a fee and told them that no one told me that. The person on the phone just got defensive and said it's not their fault and that's just how the system is and nothing they can do. He also said he's just a trainer and don't know anything about billing, so I asked to he transferred to someone that does then he just cut me off and said that's what the fee is and if I wanted to waive the fee then I need to give them a checking account. I def don't want to give them my checking account number now that I realize they're not very forthcoming with their info. I will probably not renew my membership after the contract is over.

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★ 3

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★ 5

My personal trainer hunter is professional and knowledgeable, makes working out a whole lot of fun while gaining results

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★ 5

Personal training - I've worked out with Hunter Crisostomo for several months at Zone in Southlands. Hunter is an excellent trainer. He listens to his clients and designs workouts that are specific to my needs and goals. In addition to being an great trainer, he is a great person! I love working out with Hunter and leave the gym knowing I've spent my time well.

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★ 4

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★ 5

Shehnaz is a "TRAINER EXTRAORDINAIRE".
She has excellent ability to zero in on muscle groups that rebuild strength after injury.
Having had 3 months of physical therapy, where I was over focused on a specific isolated body part, Shehnaz broadened my awareness for strengthening injured area by including specific exercises for building greater muscle mass enhancing support & stability.
She has a great sense of humor, is attentive & is a extremely intelligent trainer!

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★ 5

Ismay is the gold standard for personal trainers. She is a credentialed Master Trainer and if you are her client all of the skills she has acquired will be directed to making you more fit and healthy. My wife and I are in our mid 70s and have been working with Ismay for several months. We feel better, look better, move better and are confident our lifespans have been lengthened thanks to Ismay. She will constantly challenge you but never ask you to exceed your capabilities. Every session with her is a personalized one and she has a written game plan for your goals to be successfully achieved. Simply put, she is the best.

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★ 3

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★ 5

I’ve never been one who enjoyed going to gym. I’d go because I was going with someone else. Self motivation was non existent. I “joined” with my brother and figured I’d come when he came and do “something “ Upon signing up I saw the Burn/kickboxing classes. The first class I did was Kickboxing with Craig. I cant express how awesome it was. So much so, I signed up immediately for two classes a week… By myself… you don’t know me, but that’s a huge deal. I have anxiety being around people, especially group classes, because I feel I’m being judged (my own insecurities).
This gym felt different the moment we walked in. The entire staff has been no less than phenomenal. They are encouraging, knowledgeable, and energetic. I have never felt judged by the staff or patrons. I’ve even made some gym friends!
Craig (one of the trainers and kickboxing coach) has become my spirit person. After taking the kickboxing classes for about a month, I signed up with him for personal training as well. In just a month people around me have been noticing the changes, especially with my posture. Definitely an ego boost!
I’ve tried several gyms before and have never been self motivated to stick with it, until now.
I truly feel if you give this gym and it’s trainers a try, you’ll end up staying and absolutely loving it!!

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★ 5

Naz Hameedy became my trainer after a six-month recovery from shoulder surgery. Including the time between my accident and the surgery I was away from the gym for 11 months. Naz was recommended to me because of her expertise in rehabilitation and recovery. She knew exactly what I needed to get back in shape and move on to regular workouts. After four months of working with Naz, I really feel back to normal. I can’t thank her enough, and I highly recommend her as a trainer at Southlands.

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★ 2

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★ 5

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★ 5

For sometime, Naz Hameedy has been my trainer - She has done a great job in reducing back and shoulder pain while improving my flexibility. I would highly recommend Naz as a trainer at the Zone Athetic Club - Southlands

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★ 5

Great gym, staff is friendly and helpful but they don't try and bug you with promotions.

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★ 5

Equipment always available and very easy to get in and get going!

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★ 5

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★ 5

Super bada** love it,,, staff are really cool,, unfortunately i only go every now and then cause i live far but when i can,i go with wifey ,,try it ,no regarts or regrets

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★ 5

I’m only doin this bc I love Craig

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★ 1

Haven't been back since the name change, plus heard some shady billing tactics are practices here. Plus the idea there are tier memberships for a sauna use is silly.

UPDATE : 07/21/21
I have received harassment calls from the gym, how they have my number unknown. They are practicing shady business tactics!!!

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★ 5

This was my favorite gym. So sad to be moving. The crew is amazing and the manager Caleb is so great and helpful!

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★ 5

Loved working out here. Definitely sign up for this gym.

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★ 5

I have been going to this gym for almost 2 years now and it couldn't be more pleasant of an experience. The atmosphere is always professional and welcoming. Everything is kept to a high standard, and management is very clearly always trying to improve wherever possible. I'm glad this gym has been my happy place and the Centerpoint of my self improvement journey

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★ 5

I like the classes they give because they are held at a convenient time with good instructors.

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★ 5

I absolutely love this gym. The hours are amazing, they offer a wide variety of classes, and have all the equipment you could ever want. Caleb, the manager, has always helped me with membership questions and I’ve only had positive interactions with staff. I would highly recommend this gym to anyone. It is affordable and a great atmosphere. Always look forward to getting my workout in!

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★ 5

The staff is incredible, and the facility is the best around! It’s super clean too!
I highly recommend this place!

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★ 1

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★ 4

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★ 4

Nice gym…good room and spacing…COVID friendly, good mix of machines, squat racks, some CrossFit-type equipment…great hours…and a good mix of gym rats, fitness buffs, and folks just starting out—all seem non-judgy and respectful (no “creepy starrers” from what I’ve witnessed). The staff is always helpful as well.

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★ 4

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★ 5

Has all of the standard equipment, and a few extra gems. Friendly staff. Standing tanning both which I like for cleanliness. They even have a small clinic attached for any sort of extra help you may want. Good location at Southland's Mall so you can swing by other places while you are there. Extra classes available like yoga and some sort of zoomba dance thing. The trainers are wonderful; ask for Kyle Vasey, he's amazing. Day care available.

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★ 4

After speaking with Caleb this afternoon and explaining the situation, he made the issue I was having with the administrative side correct. Extremely professional of Caleb and Zone to show what great customer service is all about. I am changing my ranking from a poor review to a solid 4+. Truly wish that I could have dealt with Caleb on the issue I was having from the beginning as I firmly believe the problem would have been corrected immediately. Thanks again Caleb!

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★ 5

Zone Athletics is super clean and the staff is super nice and helpful!

Source: Google