★ 1

DO NOT GIVE THEM YOUR PHONE NUMBER. I have been called 2-3 times a day regarding signing up for a membership. I called them and politely and respectfully asked them to remove my number as I had moved out of the state. They then called me again fifteen minutes later for a black Friday special. I called them back AGAIN explaining that I would like my name removed. They have since called me at least three times over the last two days since the final phone call from numerous different numbers. Absolutely insane.

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★ 4

There are lots of things I like about this gym, but there are some things that need to be improved. I’ll start with some things I like.

The new location is great and is a major improvement from the previous one. It’s very spacious and looks pretty awesome. There is a large turf that I find myself on a lot.

The nautilus machines are very smooth and are very nice pieces of equipment. Lots of new machines and useful equipment that would get the majority of people by. Plenty of machines in general in my opinion and clearly an effort to get more useful equipment.

Plenty of cardio equipment. The new treadmills are very nice and even go up to a 20 percent incline which is a first for me.

The price is great and is usually pretty clean.

The staff is friendly and always treats me respectfully.

My biggest concern is the organization. There is no effort from members to put plates and equipment back where they belong and no effort from staff to correct this. There direly needs to be at least double the weight trees for the plates to go back to when not in use because there isn’t enough space. People put plates all over the place and when they do put them back, they’re usually not on the correct arm. The squat racks could really use this organization (just bumper plates should be here). I’d really like to see effort from staff in showing the correct placement for everything and especially the plates. I’d like to see more indicators for proper etiquette.

My other concern is the wipes. I find they often don’t really work that well and you have to use more than one to adequately clean equipment. They are usually very dry and feel like dryer sheets. I think people would use less wipes if the wipes were better quality.

If this place organized their equipment better and established more ground rules regarding that (and gym etiquette in general), that alone will move my rating to five stars. It’s a nice gym, but this is huge for me and I hear a lot of other people complain about it too. It’s definitely the most common complaint among people with proper etiquette. I will change my rating to five stars it if I see these changes. I hope to hear back from you guys. Thanks.

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★ 5

Good club, nice mix of machines and free weights. Staff is friendly and helpful.

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★ 1

If I could I’d leave zero stars but it won’t let you post. Would never recommend. We had requested to cancel the membership but they just never did and continued to charge us. Took multiple calls and even after it was supposedly fixed I got charged. NEVER would recommend. You’re better off financially if u work out from home. Amazon has cheap weights that will do just fine and won’t continuously charge you for said weights.

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★ 5

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★ 5

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★ 5

I find the staff great, friendly always a smile. Very upbeat
Locker room area always immaculate
The 24 hour entry is great. You can go when it suits you

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★ 5

Club24 is a great gym! I love that it’s open 24/7, which makes it easy to get my 5am workouts in before work. The mornings are never crowded, which is exactly how I like it. The gym and locker rooms are always clean and well maintained, and the staff are friendly whenever I do see them (even though I usually go outside of staffed hours). A couple of small things could be improved, like adding a dongle for the lightning cable so members can play music instead of the gym being totally silent, and doing a better job monitoring tailgating since I’ve gotten a few emails about it despite never letting anyone in. Overall though, it’s an awesome place to train and I’m really happy with it!

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★ 1

Hmmm let me think, where should I start? Oh I know! Let me start by saying how the staff SUCKS! Very passive aggressive, harassed my friend who is a very shy, Huge egos, with little knowledge of company policy. And they do NOT know how to keep the place well kept. Holes in the walls, weird stains on the equipment, one of the machines i used was broken. But wait I have more for you potential customers.

besides that I noticed that there was an extra charge to my bank account. Which had no explanation behind said charge. I took my bank statements, went in person, PRESENTED MY BANK STATEMENTS TOO THE INCOMPETENT STAFF, and they had the audacity to say they don't see any extra charges on my account. the gaslighting from a business like this is appalling! But im not dumb! That was the exact reason for my cancelation. They were siphoning money out of my account.

So the next day I proceeded to go IN PERSON to attempt to cancel my account but was told that i need to send an email to their support team. Which is exactly what I did, following the instructions of the staff. Basically what I got from their support team was that I need to pay off a handful of past due payments, as I changed my bank account. That was fine.

The next day, I called up there to rectify it so I can proceed with my cancelation. I payed 52 dollars and some change in late fees. The lady I was on the phone with went through the cancelation process with me on the phone after taking my information.

according to newtown cancelations can't be held over the phone.

Okay so why did one of the managers that i was on the phone with held my cancelation process over the phone instead of informing me it needed to be done in person or via email? Purposefully withholding information from me. That's great business ethics.

I payed off my debt, she says that after a 30 day trial my account will be canceled. WHAT SHE DIDNT MENTION was that I would be charged for those 30 days. 10.98 i was charged for 30 days

According to newtown's club 24 management, the payment are bi-weekly. So that should've been the same policy for the new milford location they said.

So let's do some math! Shall we? If the payments are bi-weekly and one month is generally 4 and a half weeks, THEN THERE SHOULDVE BEEN AT LEAST A MINIMUM OF TWO PAYMENTS FOR THAT 30 DAYS!!!! BUT 6 PAYMENTS? oh you robbed me, but best belive I'm getting my money back AND THEN SOME after the serious claim I made with my bank and the police report I made against this business.

so after I payed for the 30 days GO FIGURE the cancelation did not go through. So what exactly were those payments for? You guys really tried it thinking I wouldn't notice. And mind you this is after the manger told me that after the 30 days I will no longer be a member.

Yesterday, while I was working for my hard earned money that they so desperately want and will not get! Their firm had the audacity to send me an email saying I owed them 172 dollars and some change?!?!?!?!

Excuse me? You're not getting that money! Not sorry, matter of fact at this point this establishment owes me money. I am owed a reimbursement for the fact you couldn't fall through with your part of the agreement of canceling my account after you said I would no longer be a member AFTER I payed for the 30 days before the cancelation was complete.

Which i did. I followed your policies, even though you guys have been very dishonest and withheld information and guidelines from me. And I KNOW this to be true because the management in newtown under the same company was very honest and direct, even admitted to me that this location (new milford) has the worst reputation. Hmm isn't that funny, you guys are representing a brand and do a poor job doing just that.

I write this review for anybody who wants to join. This is my warning to you, please whatever you do. Dont get yourself into this crock of a gym. The positive reviews are from people that were promised discounts and extra benefits. Isn't that so pathetic? A bunch of scamers! You will be dealt with. THANK YOU!

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★ 5

I've been going to this gym for 3 years and it's a great gym. It could improve a few things such as the occasional smell in the bathroom lol but other than that staff is great equipment is available and clean.

Update: it did improve

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★ 4

I cancelled my membership back in May with planet fitness, because I had a free pass to the new location in new Milford and immediately fell in love with the space and equipment. I immediately switched over and signed up for this location. The staff is friendly, and the gym is perfect. With All that I would’ve made this a 5 star review, but since June there AC has been broken, which makes it very unsafe to workout, I can hardly breath when I’m in there. The heat is terrible, and they got it fixed to which it immediately broke a couple days after, I think as a business and having a new location and promoting more people to join. You SHOULD accommodate and reimburse a lot of your members seeing that I, and many of my friends have had to stop coming in due to the extreme heat. It’s impossible to get a good workout in, because you walk in and immediately start sweating. I got charged my annual fee, and I can’t even go to the gym as much as I’d like. Which is unfair to the members who are paying full price for an an environment that’s now becoming unsafe to anyone with asthma or any health issue. Please take that into consideration, I understand the frustration of wanting more people to come to the gym and refer there friends. But this should be addressed. Yes it’s normal to sweat at the gym , but it isn’t normal to put hardly any effort into a workout and still be unable to breathe. My heart rate has been even more increased during my workouts. Which I know is a result to it being 90 degrees in there with NO AC

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★ 5

It’s a nice gym and very convenient to come in using the club24 app on your cellphone.

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★ 5

I like that Club 24 is always clean and the members greet you when you come in, which creates a welcoming atmosphere. The staff is friendly and helpful, and there’s a great variety of machines and free weights for all fitness levels. The gym has convenient hours, making it easy to fit a workout into a busy schedule, and the environment feels non-intimidating and comfortable, which makes coming here enjoyable.

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★ 5

The new location is really nice with the new machines plus how well the staff are being able to keep everything clean. Also wanted to mention the professionalism of Antony which is a personal trainer there. I had to have an evaluation done for my military training and Antony made sure I had it done right the way. Keep it up guys!!!A+

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★ 5

The new location and facilities are excellent!. The 24/7 access is also very convenient.

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★ 4

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★ 5

I have been a member for over 10 years. The gym is always clean. Machines are all in good working order and available. I love the new machines.

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★ 5

Club 24 great! I haven't re-joined yet due to surgery I had... but I hear the new location is even BETTER!!
Excited to get back in there as soon as I am able to post-surgery. Can't wait!!

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★ 5

I joined the “24” in New Milford CT recently and have been pleasantly surprised. Plenty of equipment (that works!) and a great workout vibe whether you are with a partner or sweating solo. Not to mention they have so much equipment AND THEY got more this past week!

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★ 5

No other gym in the area has the variety of equipment for the cost.

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★ 5

Great staff. Very attentive

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★ 1

Do not sign up for Club 24, they will never allow you to leave. It'll cost you the blood of your first born just to leave.

I've gone in person, I've gone online to cancel just to find out I've been misled multiple times on how to cancel. Either everyone's grossly incompetent, or they're deliberately trying to scam more money out of you.

This is a theme you will see if you check any of their reviews across different websites.

Save yourself the hassle, and money.

** Edit in response to Club24's response.

Ahead of the offer to cancel my membership by providing proof of move, I was told on the phone I would need to come in, in person. I wasn't told to bring any proof of move. Then when I was in person, I was told to go ahead and try online (spoiler, wasn't able to). I then called again and this is when I received one email from the team explaining how to cancel. This email was subsequently sent.

My membership had been renewed without any notice even though there's a clear attempt to cancel my account (another scheme to siphon money).

I've also somehow at the same time received messages telling me I have passed due bills and owe them money.

Since then, I've started a new email chain to cancel my membership, making it very clear I've moved away and very much am fed up and would like to cancel my membership. As a last ditch effort to scam more money out of me, they offered to freeze my account rather than go ahead and cancel.

This gym's methods to keep you hooked to their money siphoning machine is disgusting.

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★ 5

Great staff and awesome environment

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★ 4

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★ 4

Great equipment but it was closed today over electrical issue.
They could at least have posted a notification and saved me the trip!.

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★ 5

Very friendly and encouraging 🙂 Looking forward to the new place

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★ 5

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★ 1

MY REVIEW IS NOT INFLUENCED BY ANY OUTSIDE SOURCES. MY REVIEW IS BASED ON MINE AND MY FRIEND’S EXPERIENCE. I WAS NOT COERCED BY ANOTHER GYM TO WRITE THIS.

Originally, I had written a very good review for this gym. Unfortunately their business model is horrible. My membership stated that I could bring a guest for free everyday. My friend was HARASSED by the front desk every single time I brought her. They held us there for 20 minutes at one point, trying to “convince” her to get a membership for herself. We kindly declined it every time, MULTIPLE TIMES because I had a free guest pass with my card. I understand that the front desk probably runs on commission or something, but ONE no should be all that is needed. I was disgusted by this gym after that. My friend no longer wanted to go and at that point I didn’t want them to have my membership either. Go to Iron Factory.

RESPONSE TO CLUB 24 RESPONSE: No, I have not been a member there for a very long time. If you had read my current review properly, you’d understand that I had originally written a good review, until the described events took place. My friend was harassed, no if and or buts. We were held at the front desk for 20 minutes, BLOCKED by the staff as he harassed her. I do not currently have a gym membership with anyone near your location and my review was not asked for by another business. It is disgusting to claim any bad reviews are due to outside influences, rather than thinking about what your business could improve on and how it has wronged its customers. Your response has made it clear that your gym and its model have not improved since my membership.

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★ 5

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★ 4

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★ 5

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★ 5

Staff going around yesterday cleaning the equipment which is nice to see. Saw one staff member walking the floor all over the place also enjoying chatting with members. I like that!!!

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★ 5

Nice gym, nice environment, nicer people.

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★ 5

What a fantastic work out session with Justin! Incredible! He promised me that I would sweat and I did. I knew I needed to work harder to get fit and Justin was a great teacher, coach, nurturer. I look forward to working with him again. I want to be a 75 year old cat woman as in the Batman series.
I know Justin will get me there.
You will enjoy the hard work.
Thank you Justin.

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★ 5

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★ 1

Club 24 Gym is the worst when you try to cancel them, I’m very angry 😡

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★ 5

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★ 5

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★ 5

Amazing gym.

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★ 5

Great work out today! My arms feel like jelly so I must be doing something right!

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★ 3

Nice gym for the price. It has all the equipment you need and is never so crowded that you have to wait your turn. Cost management seems apparent as some of the equipment is older and broken without being fixed. The new sanitary ‘take only one’ towelette to clean the equipment after use is very annoying as one is always dry and tiny so you have to take more. The number of sanitary stations have been reduced which makes one having to chase the towelettes throughout the gym. Overall a good deal for what you get.

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★ 5

Great staff, clean environment, and specially the equipment is really nice. I definitely recommend this gym. If you go there ask for Natalie. She is so nice, welcoming and friendly and will help you with anything you need.

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★ 5

Good gym great staff

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★ 5

I love this gym! There are so many options equipment wise to work out, and the staff are both friendly and helpful people!

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★ 5

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★ 4

Getting better all the time. Cleaner than ever. Carpet tears are gone. New equip.
Lookin good!

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★ 5

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★ 5

Great staff and environment Nikhil the general manager, created a very welcoming and encouraging gym experience. Would recommend giving this place a look if you’re trying to find a great place to workout.

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★ 5

Like the 24 hour access, go everyday.

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★ 5

From Carl Richichi
Love all the machines......everyone who works there is friendly and helpful.
Awesome place to workout makes me comfortable.
I forgot to mention how super clean the whole place and equipment are.👍

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★ 5

Early mornings are great for getting your day started and not too many people are there.

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★ 4

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★ 2

New Milford location : The cable row machine is not working correctly. The stopper at the very top of the weight stack poles, on the both sides, is pushed up too high and it is pressed against the pulley. This is causing the track to be bowed out making the weights get stuck and not slide smoothly. Asked the staff 2 MONTHS AGO. nothing has been done to correct it. It's literally 4 hex screws that need to be loosened, adjusted, then tightened. Absurd is still not fixed. Bolts on the Bench press rack are constantly loose and the entire thing rocks back and forth. Staff say they can't fix it on their own and have to put in a work order with their maintenance. They are hex screws, just tighten them.

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★ 5

Love the new hours
Staff is great
Wi-Fi needs work

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★ 1

Fraudulent behavior and business practices, Billing and auto pay is a nightmare, they will not close my account and keep charging me late fees after many calls and visits they will not freeze my account . you get nowhere with accounting and the local counter people will not give you a upper management contact . Keep in mind I did not have a contract and was month to month . My credit card expired and they never contacted me and charger me late fees after late fee No emails no calls , I have been a member for years and this is how I have been treated ??This is poor business practice to keep charging me fees when I want to cancel my account and can’t !This can’t be legal . Stand clear of this business I not worth the low price

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★ 5

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★ 1

"We have to have your ID" If my brother and friends pay good money to maintain a membership at your wack gym with 2 benches and an army of treadmills, and I offer you everything besides my ID bc my wallet got lost, then maybe you can use something else as collateral so you don't get a 1 star review. This exactly why I cancelled my membership.

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★ 5

Friendly staff

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★ 5

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★ 5

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★ 5

Great place to workout

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★ 1

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★ 3

You say 24 hrs, yet a lot of people have a problem with the access code, including ME!! ,Don't say Club 24 unless you assist someone who can actually help you. 😮

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★ 1

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★ 1

Make sure you carefully read over the cancellation policy, they are trying to pinch every single penny out of you they can. The store and staff also lie to you. I had called and tried to cancel a year ago, and I was told I was all set only the find out once I got a new card that it actually never was canceled. And that I had to pay $30 or so to cancel, Absolutely unacceptable and unethical behavior by this company.

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★ 5

Great gym at a great price

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★ 5

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★ 1

They don’t let you cancel and the only reason they get 5 star reviews is because they offer people discounts for the reviews. Pick any other gym! Their facilites are super dirty and I have seen weird stains on just about every machine

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★ 1

Been trying to cancel for over a week, getting the run around from front desk and management. I’d suggest anywhere else in new Milford or the surrounding towns

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★ 1

Put my account on hold for $2 every other week (because they refused to cancel in person) and they changed it a few months ago without informing me to $3. I now live out of state and was told I need to come in person to cancel. Scummy move fraudulently increasing rates and then saying I need to come in person. Filing a chargeback later today.

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★ 5

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★ 5

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★ 5

All was good but it is a challenge to use my key card at night.

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★ 5

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★ 5

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★ 1

Don't trust this gym.

When I signed up I paid extra to not have any kind of binding contract or cancellation fee as I knew we were moving in the next year.

When we finally did go to move, I visited Club 24 and was informed by email that I would be charged for my next month's payment.

This is ridiculous! It's not a lot of money (~$12), but it left a very bad taste in my mouth.

I emailed the management and was told that the 30 day cancellation period was in the contract and I had every right to not sign the contract, or cancel within 3 days of signing. THE CANCELLATION PORTION OF THE CONTRACT HAS OVER 1800 WORDS.

Planet fitness has a 7 day cancellation policy - there is no reason your gym cannot have a similar contract.

Do yourselves a favor and go with a gym that cares about you as a customer, not one that is trying to squeeze every penny out of you.

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★ 4

I have fun great help when I need

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★ 5

Well kept and lots of machines

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★ 5

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★ 5

Like the new equipment! Staff is friendly. Best deal in town!

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★ 5

Absolutely love my trainer. She listens intently and always offers good advice.

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★ 3

Gym has all that you need. New equipment has been nice addition. Showers need to be repaired/updated.

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★ 1

Estoy muy disgustada con este gym por que ya más de un año que no vivo en New Milford y me siguen cobrando la mensualidad y todas las veces que he hablado con ellos me dicen que ya lo arreglan que no me preocupe y hasta la vez ni siquiera me reembolsan lo cobrado son unos caras duras tengan mucho cuidado cuando paguen con la tarjeta porque ellos no dan solución hoy día 3 de abril del 2024 me han cobrado 62$ y no tengo ni idea porque lo hacen me tienen harta. No le doy ni una estrella, son una basura

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★ 5

Front desk was helpful and efficient

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★ 1

Lacking in diversity of activities. There should be yoga and tai chi classes offered. There is a latin dance exercise class offered but more is needed.
There should be atleast four punching bags in the gym to work out on and lose weight. The recommendations would attract more people.
If they really want to take it to the next level. With all the space the facility has they could install a MMA cage and invite guest trainers which would be fun.

Lot of potential but boring. Seems geared towards soccer moms.

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★ 4

The front desk staff is always super friendly and welcoming!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

I’ve been coming here about 5 years now and imo it’s top notch gym that’s super affordable here in the NM area. It’s accommodating to all fitness levels and ages. Staff has always given off positive energy/attitude that motivates and keeps the place super clean and supplied. The recent equipment upgrades are so key. I’ve managed other gyms before and imo Club 24 is the place to go to get your pump on no matter what your schedule is.

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★ 5

My experience has been great. The staff is very friendly, attentive and maintain a very nice facility. In the short time that I’ve been a member, the gym has brought in new equipment and organized the equipment in the gym efficiently in the space in order to reduce wait times. I’ve also signed up for private trainer sessions and my trainer Yerson has been fantastic. I’ve made a lot of progress on my goals thanks to him.

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★ 5

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★ 4

I consider the layout need some improvement. Areas identified by workout group (legs, arms, back, abs, etc). Other than that, the gym looks clean, including the bathroom, and the machines are in good condition

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★ 1

I could not use any of the free weights because there were a group of people keeping them to themselves.

The gym is not diverse in sports activities. There should be atleast three mau tai or heavy punching bags to make things diverse.

They should have a MMA cage setup with popular host trainers.

The suggestions would make the gym more fun and less boring.

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★ 5

Always a great experience! Friendly staff and there is always an available machine!

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★ 5

Muy buen lugar.

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★ 3

Bathroom could be cleaner. Staff very nice

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★ 3

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★ 5

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★ 5

Friendly staff and very helpful. Always clean and tidy.

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★ 5

There is a mold issue and the place could be cleaner but for the price you get a great gym and a wonderful staff!

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★ 1

Worst gym ever
1st they front desk say you can try the gym for a 1 dolar and take your credit card information and enrooll you even enrolled you with a contract that you do not want it
2 though you didn’t the gym
This place stinks 😷 have odor and is mood and hummity in everyroom is horrendous
There is no manager available no times they dont gave an answer please do not even try it

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

This gym has very misleading billing practices! Do not join. They have hidden fees and continue to charge credit cards after you cancel. Reporting to the Better Business Bureau.

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★ 5

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★ 5

great, clean equipment, good environment, awesome healthy vending machine , some have complains about the billing and cancellation but there has recently been a management change and they are awesome and super helpful! really shaping up! nathalie and nikhil are amazing i suggest discussing concerns and interests with them and all of the front desk staff!

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★ 3

Convenient and good size. Missing some basic equipment and a bit run down, but overall, a great value.

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★ 5

Great gym with good equipment and very friendly staff especially Lily Rogers!

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★ 5

Club 24 is a great gym with an awesome atmosphere! The price is really affordable and it’s very clean! All the employees are super friendly, especially Lily Rogers!!

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★ 5

I have had a membership at Club 24 for a couple years. Something I love about the gym are the employees. I really appreciate Lily Roger’s for showing me around the gym when I first got my membership.

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★ 5

Very helpful and accomodating

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★ 5

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★ 4

I like the gym because it has a lot of equipment, so I don’t have to wait or be next to someone. I love watching the movies on the treadmill, but they keep the room dangerously dark. One of the kid workers came in when I was the only one in there and made it even darker. Seriously, it’s too dark.

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★ 4

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★ 5

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★ 5

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★ 5

The gym is very clean, and i enjoy working out here a lot. Miley is a good worker at the gym who is very helpful.

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★ 5

club 24 is a great gym with nice equipment and friendly staff. staff member ryan is always around to help and always keeps the place nice and clean!

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★ 5

Lots of great equipment! Love that it’s 24 hours and I can go whenever!!! The staff member Ryan stood out to me, he was very friendly and always keeping busy doing an amazing job.

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★ 5

Gym is great love the new equipment and the staff, front desk staff ryan is always very nice and friendly and there to help anyone who needs it!

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★ 5

Legit can’t beat the price. Such a great environment and awesome staff. Ryan is such a great addition.

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★ 5

Very friendly staff especially up front like Maya Clancy

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★ 5

Convenient 24hr access and clean. Friendly staff, especially Maya up front.

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★ 5

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★ 5

New Milford C24 is a Great gym. Everything you need. Great price. Staff is good. Clean.

Plus 24/7!

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★ 5

Friendly staff. Even at the busiest times, there are plenty of machines available. No real complaints

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★ 5

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★ 1

Issue with prolonged charges even though I ended my membership. Deliberately takes money out of my bank without agreement and comes up with random fees during membership. Scammers.

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★ 5

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★ 5

Super friendly staff. Friendly atmosphere.

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★ 5

Club 24 is a good local gym and has a lot to offer for many different types of workouts.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff, excellent environment and equipment.

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★ 5

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★ 4

Gyms good. Has a lot of machines, plenty of turf space, good squat racks. Leg press needs some maintenance. Other than that, good size gym.

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★ 1

Not the best place to go small not much stuff.there and.staff.not friendly

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★ 1

2+ months and the men’s bathroom is still broken.

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★ 5

Muy bueno

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★ 4

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★ 1

Woke up at 5 am to a closed gym is crazy smh😭🤦🏽‍♂️

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★ 5

Great spot!

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★ 5

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★ 5

Best Gym around !

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★ 3

I started at Club 24 June 2021 and lasted until July 2022 when I decided I needed a change.
Pros: You can't beat the price. I paid the top tier rate so that I could bring a guest whenever I wanted. Just note if you do bring a guest the staff at the desk will constantly ask the guest to join. I realize they’re just doing their job.
The gym is big and there should be enough equipment for everyone.
Very convenient hours.

Cons:
For months the women's toilets would leak all over the floor. It would be cleaned up with a mop however not once when I was there did I see the staff clean up the leak with disinfectant. So, we would be in the bathroom then walking all over the gym with our toilet water sneakers.
Before I finally decided to leave, 2 of the 3 women's stalls had "out of order" signs on them for over 2 months. Several times I really needed to use the bathroom and the only stall was being used. Women are NOT men. We need our stalls.
Bathroom area is really sad and depressing. Plus if a man accidentally walks in,(I've seen it happen) it's wide open and there is no privacy for a woman that might be changing.
There is one tiny closet like room that is lacking a mirror to change in.
This is not a gym one would want to get ready for work in after a workout. In no way does it cater to women.
The push button on the water fountain was broken and was never fixed. A sloppy, hand written sign notified you it was broken.
There were only 2 upright bikes and both of them had seats that were partially peeled away. This was a problem because the only thing I used at the gym was the upright bike.
Although nice, the gym is largely run by teenagers.
Several times when I went in after work the music was so loud and so foul I had to complain.
No one wants to hear the F-bomb 17 times or hear grotesque songs about licking body parts. I'm not even joking here. There were pre-teens and elderly in the gym and this is the music that was blaring from the speakers.
When the Zumba class would start, their music would be fighting for space with the gym's music. I wear noise cancelling headphones and I could still clearly hear both.

At the time when I needed an affordable gym it fit the bill. However, now that I'm a bonified exerciser, I decided to go elsewhere and pay a little bit more to a gym that values women and knows the little extras count.

Source: Google

★ 5

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★ 4

The place is shaping up lately. I think a management change had occurred. Good value for the cost of membership.

I'd give a higher rating and more praise if they bring in a couple of rowing machines. They have plenty of ellipticals, bikes and treadmills but are missing a cardio machine that I love the most. Great whole body workout with minimal impact.

Source: Google

★ 5

Source: Google

★ 1

I canceled my membership over a year prior to them beginning to blow my phone up with texts and calls. I canceled in person and my card expired 7 months later. They waited from April till the end of august to wait to send me to collections. I paid for 8 months after canceling and they still tried to bill me.

Staff was quite rude about the whole situation and not professional.

Source: Google

★ 1

Closed my account, kept changing me and went to collections. Unacceptable.

Source: Google

★ 5

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★ 1

I would never get a membership to this gym again. They have a ton of weird loophole fees that will catch you off guard, then when you go to cancel your membership without there being a fee for canceling, they charge you an extra month of membership until your account is actually ‘closed’ even though you canceled your membership

Source: Google

★ 5

Source: Google

★ 1

2 months ago I went to club 24 in New Milford and they had 2 toilets not working. And this past Monday I went back there and the same signs were on the bathroom door saying that those 2 toilets weren't working. One of them is a handicap toilet.
How can 2 toilets be more than 2 months without maintenance so it can be used.
We have to stand in line to use the only working toilet in the women's bathroom.
Can the owner of the gym give a little care and understanding please
Thanks

Source: Google

★ 1

It’s so difficult to cancel your membership, even if you bring a proof of address showing that you changed address.
I had to travel 3 hours to come cancel my membership but still not
They keep charging me every 2 weeks while I am not even here.
Very bad experience.

Source: Google

★ 5

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★ 3

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★ 5

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★ 5

Very nice and helpful staff

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★ 1

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★ 4

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★ 5

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★ 1

Wow what crooks! Haven’t went in almost 2 years. Paid whole time . My fault when I canceled they said had to pay a month. What balls .

Source: Google

★ 1

These people are all about taking advantage of their customer base , do not sign anything, they literally ruin people’s credit and lives and don’t give two thoughts about them afterwards. Workout at home never ever give this place a dollar.

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★ 4

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★ 1

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★ 3

Hello. I would love to be able to sign up, but I don't know English

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★ 5

Clean facilities, staff is friendly and eager to please and they have a good assortment of free weights and exercise equipment! Not at all crowded during the lunch peak ...my kinda place I highly recommend club 24 and most of all the price is right !

Source: Google

★ 1

Poor company. Poor cleanliness even after the pandemic. Just trash

Source: Google

★ 1

I don't like it anymore

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Excellent club with some of the best staff. Always friendly, always helpful. Very happy to be a member!

Source: Google

★ 5

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★ 5

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★ 5

Whole Entire Staff is Very Cool, Respectful, & the gym is kept clean🙏🏾

Source: Google

★ 5

Great gym! Great management!

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★ 5

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★ 5

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★ 5

Such a welcoming gym. Raven and Bobby are amazing!!

Source: Google

★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Solid gym, most machines are available even during busy hours, and best of all pretty clean considering everything that is going on in the world, ask for raven she keeps the atmosphere fun.

Source: Google

★ 5

The staff members (Raven & Bobby) are always very friendly & knowledgeable about any need you may have. They make sure the gym is cleaned & sanitized. Always upbeat!

Source: Google

★ 5

Source: Google