★ 5

Love supporting a small business. Staff is friendly and professional. Will 100% recommend to friends!

Source: Google

★ 5

I have been working out in this gym for quiet a few years. The gym has never disappointed regarding friendliness of staff, cleanliness of equipment and acceptance of others across all ages/fitness levels by gym goers. The gym is well equipped to fit all fitness needs. I personally like to train in various areas from bodybuilding, powerlifting, crossfit and weightlifting and have never had to compromise a workout due to shortage of resources inside. There are 5lb-100lbs DBs inside, many of which have 2 pairs of each, with much more pairs of lighter DBs in the yoga/studio room. The gym has great quality machines for all body parts, multiple cable cross overs, multiple cable pressdowns, multiple smith machines, multiple squat racks, multiple benches, a large turf area, a "jungle gym" space equipped with cable station/monkey bars/heavy bag/dip station/Step up platform/wall ball target, medicine balls, slam balls, sandbags, many various cable attachments, rubber deadlift/squat platform equipped with bumper plates, soft plyo boxes from 6in-30in, etc, etc. The key features that not all gyms have include a height adjustable and grip width adjustable T-bar row, a GHD machine, "tank" wheeled sled and the list goes on and on. I can't say enough good things about this place and I can't wait to return when I am back in CT. I love this gym its people and love everyone inside.

Source: Google

★ 5

Great gym! Super clean and plenty of machines. Staff is super nice and treats you like family!

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★ 3

Nice gym, but really frustrated with the “down time” for equipment that needs fixing. The Hoist leg press gas been out of commission for 4 months - c’mon!

Source: Google

★ 1

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★ 5

I’ve been going to east brook fitness for almost 3 years now after i switched over and have never looked back. All of the staff is super friendly and knowledgeable as well as the trainers they have there. It’s a very good atmosphere for experienced or new gym goers and would definitely recommend it to anyone looking for a new gym!

Source: Google

★ 2

I have walked into this gym 2 times, looked around once but went again a few weeks ago with some friends to get a tour, When i asked the person at the desk they responded with "you guys can just walk around" I thought that was very unprofessional. The equipment looked fairly new but 99% machines and the music was coming out of one tvs speakers. safe to say I'll be steering clear of this gym.

Source: Google

★ 5

I love Eastbrook Fitness. I have been coming here for a few years and have always had a great time!! The staff is so friendly and welcoming, they really make you feel good about being a member! I am always greeted with a smile, as well as a departing wave or kind words when I leave. The gym is kept up well and staff is always willing to help explain how to use equipment or answer questions. They have a bunch of fun classes you can sign up for. If you’re new to the gym, or been working out for years, Eastbrook Fitness is a great place for all levels. I always have felt comfortable and have met some great people!

Source: Google

★ 5

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★ 1

I just sign up at this gym went in for my first free session with the trainer he made me feel so uncomfortable want to talk to him about my goal he couldn’t be bothered so I left after 15 minutes which it supposed to be a half hour then came back to day for a class the train said I miss there class and ask some lady when the next one was I guess she worked there she was so rude i mean really rude could not be bothered I felt so uncomfortable so I worked out little and then left will not go back I would not definitely recommend this gym

Source: Google

★ 5

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★ 5

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★ 5

Very clean and well equipped gym.

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★ 5

Overall I love it, Music is not my vibe but I have headphones 90% of the time. It’s cleaned and well maintained. The staff is nice. Good balance of equipment I got shredded here from it with no personal trainer.

Source: Google

★ 1

I’ve complained numerous times about getting the WiFi fixed in this gym and no one seems to care. Gym has no cell service and WiFi doesn’t work. I can’t make calls or watch anything while exercising it’s pathetic.

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★ 5

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★ 5

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★ 5

Been a member here for over a year now and I really enjoy it. The staff is extremely friendly and they have a good variety of equipment.

Source: Google

★ 2

I’ll start with the pros:

- They have a turf and free weights.
- They have day care, yoga, Zumba and all that if it fits your needs
- Most of the staff is very friendly.

Now, the cons:

- There’s a very depressing feel with this place.
- If you’re gonna go, bring headphones. They play music from the tv speaker and the playlists could use some work.
- The bathrooms/locker rooms are typically very messy. There’s rarely any soap in the men’s room and you’d be lucky to have paper towel to dry your hands. The men’s trash is usually overflowing, too.
- While the staff is friendly, they rarely do rounds of the facility to notice that paper-towel and disinfectant to wipe down dirty gym equipment is empty, so you will see gym goers walking from station to station hoping to find sanitation bottles and a dispenser that actually has paper towel.

Overall, it’s not a TERRIBLE gym. But, they definitely need some work and closer supervision. I’ve been a member for about a year and am considering canceling if things don’t get better. I’m not sure they can justify charging people $25+ a month for a membership with the type of quality I’ve experienced so far.

Source: Google

★ 1

Beware of becoming a member of this gym, I do not recommend it even to my worst enemy. The process of unsubscribing is very difficult and convoluted and all to make you give up. !100% agree with the rest of the comments on this. I followed all the steps to cancel the membership and still I have received undue charges.
I have complained and they will not answer me or refund my money. Please help, can I claim it to the authorities?
What you have answered me is not true, to this day I am still waiting for the refund of the undue charges for September. You have not contacted me at any time. I sent you a registered letter to cancel my subscription and that of my family.

Source: Google

★ 4

Been going to the senior workout classes for a year. Andre and Dawn are good trainers. JD is excellent for personal training.

Source: Google

★ 2

Offers online registration, but annual fees are not disclosed at the time. Hot in the summer, freezing this winter. One of the two chest machines was broken the entire time I went there and always 1/3 to 1/2 of treadmills aren’t working. Was told they would put in a water bottle filler when I signed up a year ago, still no water filler. Last time I went, the building had a ceiling leak and half of the ceiling in the women’s bathroom was collapsed and multiple buckets collecting water by the treadmills. Emailed ask how to cancel my membership, and they told me to call. When I call, they told me to come in person or send a letter. Per their contract (that you never see if you sign up online), you pay everything for a month after they receive your letter. The staff at the counter when I went in told me that even though I paid for another month, my membership had been canceled so I couldn’t go. They certainly need to ensure their employees are clear on company polices. They charged me another years worth of maintenance fees even though I only went for a year and would not be continuing because it fell within that month. Contract is not clear and they were not willing to budge. Instead of refunding the $40 they would rather lose out on future business as I would not recommend this place for that reason alone.
Positives: The place was always relatively clean, had a variety of machines and decent exercise classes.

Source: Google

★ 5

This gym is honestly one of the best gyms I’ve been to. The atmosphere is nice and laid-back and the place is clean, despite some of the other reviews saying that it was dirty. They are always friendly there, and I have never had a problem with any of the staff 😊 5 stars

Source: Google

★ 5

Clean, not too busy, good selection of equipment. This gym has it all!

Source: Google

★ 5

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★ 5

I don’t know I just felt like writing something on here

Source: Google

★ 1

If you're looking to avoid setbacks, don't join this gym.
When they tell you that your monthly membership is without a contract and that you can unsubscribe at any time. They are not telling you the whole truth. The truth is that even without having a "contract" you have clauses like a contract that requires you to notify by certified letter to cancel your membership, and the process takes 30 days. Really the deal is as if it were a normal membership.
On the other hand, they charge you an annual fee of $53.12 regardless of the fact that you have only been attending the gym for 6 months.

Lastly, while the employees spend their time on their phones, if you look like a Latino they can surprise you, asking you to pick up equipment that other people have left, and if you tell them you haven't used the equipment they look at you as if they don't believe you.
An now, don't come to comment, or say sorry just to protect your image, the reality is that you could do better and you don't, even with all the poor reviews you have.

Source: Google

★ 1

Cancelation process is horrendous, the bathrooms were filthy, I observed people not disinfecting between use of equipment. Bottom line, when asked about this place, I tell my friends not to waste their money

Source: Google

★ 1

It's OK unless you have to cancel. Extremely difficult to cancel. I had not been in over a year (I had prepaid for a year membership initially, then I was switched to monthly charges - automatically?) Website does not mention the cancel process in writing, calling the gym several different times resulted in a number of excuses why they would not cancel my membership. A third call gave me someone who stated that supposedly one needs to send a certified letter by US Postal Service to East Brook Fitness LLC, 95 Storrs Rd, Mansfield CT 06250.

Source: Google

★ 1

Source: Google

★ 1

Very depressing gym: all black equipment, black flooring, low traffic, filthy bathrooms, low ventilation. Had to swallow my pride and get a planet fitness membership. Enjoying it so far.

I also would have to agree with the other complaints; money hungry. Yes, they do tell you upfront that there is an annual fee and that you have to mail a letter to cancel membership. I sent over my cancellation mail about 4 weeks ago (atleast) and they cancelled my membership 13 days ago. Maybe they just needed time to process things? Well, coincidentally, my monthly renewal date was 14 days ago, so I paid for last month and now I get to pay for another month. Maybe there was a problem in the mailing services? Well, the postal service is right down the street from the gym (10 minute drive) and I was informed that they would be sending it out “that day”. Anyways. Happy to close this chapter out of my fitness journey.

Edit: 3 weeks after posting this review, I received an email notification that my membership was cancelled on 5/11/23, today. Why did it take over two months to process my membership cancellation?

Source: Google

★ 5

Laid back atmosphere and great place to get your workout done. 💪

Source: Google

★ 1

I wanted to cancel my membership because I am pregnant and severely sick. Now I have to write a letter and send it out to be canceled. I was going to get a new membership when I was feeling better but I will not be doing that. This is ridiculous. I’d rather spend more money at a different gym that this point This is the 21st century nothing should have to be mailed. I also agree with the other comment, saying how scamy it is, that is a 30 day processing definitely trying to squeeze any last money from you, even though the owner commented back, saying it is part of the cancellation that was shown in the beginning, still messed up

Source: Google

★ 5

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★ 1

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★ 1

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★ 1

Wish I could rate it 0 stars. Money hungry gym. Charge you an "enhancement fee" randomly for ~$50 that they don't tell you about. You can't cancel in person either, they make you send a letter and tell you it might take up to a month to process so they can leech a little more out of you. They also note the cancellation might not go through. Don't go.

Source: Google

★ 5

Great atmosphere! Nice equipment! Highly recommend!

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★ 5

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★ 5

Best gym in the area! Great equipment, atmosphere and employees. I highly recommend this gym!

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★ 1

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★ 5

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★ 5

Clean environment and friendly staff.

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★ 5

What's in your wallet?

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★ 3

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★ 4

Like this place

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★ 5

Great place to spend your time and improve your fitness. One of the best gyms in the whole state of CT. The owner is a real class act and makes it feel like a home away from home, highly recommended!

Source: Google

★ 1

Will still charge you despite cancelling months prior. Low quality management.

Source: Google

★ 5

Very nice place to work out that man yahir needs a raise

Source: Google

★ 5

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★ 1

Even though the membership was canceled, they kept charging claiming that they are processing. How many months does it take to process a cancellation?

Source: Google

★ 5

Best gym I have been to hands down! This place is super clean & has the best newest equipment. Staff is friendly and helpful. They offer great personal training as well which has been a life changer.

Source: Google

★ 5

Equipment is in great condition and they have everything you'd need. Usually not too crowded. Really good value for the price.

Source: Google

★ 5

Don’t understand the bad reviews. This is literally the best gym in the area and one of the best I’ve been too. Never ever crowded, brand new clean equipment, and has everything I need

Source: Google

★ 5

Nice environment

Source: Google

★ 5

I joined this gym in August. Met with Ian who provided me with a tour of the facility. I was very impressed with how clean and organized the gym was. Now that I have been a member for 3 months and go 3 times a week I can give my honest review of this gym and staff. There is always a team member behind the desk to welcome me to the gym with a smile. Andre who I see more often in the morning is always going around the gym making sure the disinfecting spray and paper towels are filled. Upon warming up on the treadmills, I notice that they are regularly cleaned beyond the normal wipe down a member would do. I used to work at a gym so I am very aware of how much people sweat and don't always wipe the bottom of the machine down, and the dust and dirt that gets under and around the machines. At East Brook Fitness they really make it a habit to clean everything in the gym. There is always toilet paper and soap in the women's bathroom. The members and staff always seem to put the weights and yoga mats back which is extremely helpful when looking for something and it keeps a tidy look. Overall I have to say that I am very comfortable going to this gym during Covid because everything is clean and members and staff are following mask guidelines. I would recommend this gym to anyone. It seems as though Management has a handle on everything and I am very impressed with how it has been running.

Source: Google

★ 1

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★ 4

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★ 5

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★ 1

RUDE TRAINER AND HORRIBLE MANAGEMENT

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★ 5

Awesome staff! Everyone in there has a positive attitude and willing to help out with anything. The turf is key. Top notch equipment too

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★ 5

Very friendly staff .

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★ 4

great staff & equip.would be nice to incorp. a sauna @ some point but it rivals other locals!!!!!!

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★ 5

Great staff and good place to work out. Customer representative and trainer are very nice. Thank you. I would recommend this gym.

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★ 1

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★ 5

This place has brand new equipment and friendly staff! Would recommend!

Source: Google