★ 1

Very disappointed with this establishment. They booked my husband for a guest tour (whatever sales pitch guests get) this morning. My husband attempted calling multiple times over the weekend attempting to cancel, however nobody would answer the phone and he was unable to. Out of courtesy, he went for the appointment, and then he sat at the front desk for over 30 minutes attempting to call because there was no staff member to assist or do the appointment. His appointment was supposed to be with Kim, but there was no call or contact letting him know it was cancelled. I just felt this was a disrespectful waste of his time and I am posting so that others do not go through the same effort to get ghosted.

Source: Google

★ 1

Overpriced. Hardly ever any staff available, one visit walked around for 20 minutes before finally found an employee, pool area is dirty. Lousy hours. Save your money. Need to close down.

Source: Google

★ 1

Has two ways to access pool. Go upstairs,across gym,to a door, down steps to another door. The second was is a side door on first floor, scan tag, buzzed in. I walk very slowly with a cane. I joined to use first floor access. Healthtrax decided to close that entrance this week because according to them non members were accessing pool. Members have to suffer because Healthtrax is incapable of doing their job. Healthtrax is overpriced. Access to the pool is horrible, bit very clean. All that could be overlooked because of my physical limitations. Now that access is gone. Stay away from Healthtrax. It is terrible.

Source: Google

★ 1

This place is absolutely garbage. Its a small gym, dirty, the bathroom floor was flooded with water from the shower. It's not even worth it for the pools, you have to win a lottery to get 30 minutes of swimming before someone kicks you out.

The lanes are small and narrow not ideal for any real swimminers or anyone training for triathalon, do you warm ups for 10 minutes and then get 20 minutes of actual swimming laps.

The membership also costs $60 and even Planet Fitness gives you way more for their $15/mo.

Source: Google

★ 1

Today, I brought my wife's car, so I took ID and credit card again because the key card was wrong, but I was blocked from entering. Also the fee is always automatic credit card payment, so there is no problem, but I don't understand.

Source: Google

★ 5

Staff and patrons are very friendly and helpful. Lots of amenities

Source: Google

★ 1

Staff was incredibly rude. I was visiting a week ago because I used to come with my grandparents and thoroughly enjoyed coming here. Safe to say, I'm never going back. It's a shame because I honestly used to love coming here.

Source: Google

★ 5

The staff here are incredibly friendly! They have a great variety of work out equipment, very clean and overall the best gym experience I’ve had so far!

Source: Google

★ 5

HealthTrax Glastonbury has been an amazing experience for me. The whole staff has been welcoming and friendly, the facility and the equipment are clean and well maintained. I have a personal trainer, Mike Petillo who is the best of the best: positive, professional and vigilant. He notices small details, builds skills and confidence, and is sensitive to individual needs. In the months since I’ve been working with Mike I feel stronger, more confident and have notably greater endurance.

Source: Google

★ 2

Full basketball court, towels upon arrivals, full locker room, kids center, family membership, up to date equipment, lots of TVs and more. That's not a current description, but what the club used to offer.

There is absolutely no reason to think this place is even close to what it was 10 years ago, yet membership fees are higher with significantly less amenities?

Luckily, the Edge is so crowded in town people are still attending (silver sneakers program?) but in reality, is a 25-30 dollar a month fitness club now that is charging 65. The extra 35-40 a month is to cover poor management decisions.

Used to love this place, sucks it can't go back to what it used to be.

Source: Google

★ 1

Edit 5/2025. Filthy showers and mold growing on the shower curtains for weeks and nobody cares. Nothing healthy about this Healthtrax.
After about a year of extensive, still on-going "renovations" it has become a significantly downsized facility, about 1/2 of it's former size. Now It is tight space everywhere. One group class room also serves as storage for spin bikes, further minimizing the space for other classes. Group classes are scheduled for people who do not work, like at 9 am or 4 pm. Very small locker area; only 2 shower stalls. Some machines have been there since I joined in 2006, still functional but tired. They did add a few new pieces of equipment recently. The front desk people are lethargic. One of the bench press lifting machines had a broken cable, which can obviously be a hazard. When alerted the front desk about the issue, I was told that they are aware and "on it", but nobody cared to put an "out of order" sign on the machine. Grossly expensive, currently paying an outrageous $136 per month for a family plan, for a mediocre facility and service that has steadily diminished over the years.

Source: Google

★ 2

No one ever answers the telephone.pools do not get cleaned often enough.bathrooms in pool area need a good scrubbing. And the jacuzzi is broken very often.

Source: Google

★ 5

Great Group Fitness Classes!

Source: Google

★ 3

It was a good place to workout but, recently w all the renovations is a is a hassle to take a 🚿 for the men ... make you go to the shower down stairs.. have to wait your turn 🙀 🙀 and have some stuff rushing out .. especially on Saturdays and Thursdays nights.

Source: Google

★ 5

Physical therapy here is the best I have experienced in all my 20+ years of PT

Source: Google

★ 1

This used to be one of the top gyms in the area. It was pricy, but worth the extra money (almost 4 times the going rate for a gym). The management got cheap and began to downsize it by 1/3 to reduce the rent. The construction has been going on for almost 4 months and is not even close to being done. What is worse is that they did not get rid of any equipment so that it is so close together that it is uncomfortable for the clients to use. There are better places to spend your money.

Source: Google

★ 1

Alex in membership is very rude and clearly a thief.

Source: Google

★ 1

Signed up for a free trial at a gym, they advertised if canceled by July 1st there won't be a charge. I cancelled in person on June 26th, they still charged my card and are refusing to refund. Alex in membership is very rude and clearly a thief.

Source: Google

★ 5

Clean, friendly and well equipped. Been a member for years. Good personal trainer staff.

Source: Google

★ 2

I've gone to Healthtrax for many years but the hours of operation have become so disappointing. Barely open on friday evening and the weekend

Source: Google

★ 1

Was member for 2 years with family but recently cancelled membership as it has turned to be the dirtiest place ever. They never clean the bathrooms and shower area. You will find bandages with blood on floor for a weeks on floor in shower area but no one will pick up. I have not seen cleaning guy at all. They have started charging higher price to spread disease

Source: Google

★ 3

Good place, been enjoying it for years. However, people are hanging out at machines and talking with friends or on their phones for extended periods. Some people do both. Just spent a couple hundred dollars with a personal trainer and can’t get on machines. I only like to go for 20 to 30 minutes. Help, this place really needs improvement here. As in REALLY.

Source: Google

★ 5

We recently joined...they have several aqua fit classes. So my wife loves the place....we are there 5 days a week.. sometimes twice a day... that's how much we like this place...

Source: Google

★ 1

The woman in charge of memberships was not able to answer any of my questions.
She had to go to someone else 2 other times for answers on prices(that are always the same 50$)
I called in with a question about a pool time slot and the person who answered the phone had not a clue about time slots for the pool on the app. Mind you I was calling to ask because some old lady was grumpy I was in the therapy pool without a reservation. It doesn’t seem like everyone is aware about how these reservations work.
3rd time Pam said she is the manager. Yet she couldn’t answer my questions. Does anyone have a clue to what’s going on in the place?
I keep hearing them talk about kids club coming back. This is the only gym with a pool around. Go above and beyond and not just with the prices.

Source: Google

★ 1

First of all , I would like to begin the review by announcing that the people in this facility are very disrespectful and really impolite to my special needs brother who really wants to use the therapy pool but every single time we go to this pool , there are always nasty people constantly nagging at us saying that we can't use this pool and never get the opportunity to actually use it. The customers believe that they have every right to kick us out even though we booked a time to utilize the therapy pool. All the rules and regulations in this pool are very strict and very irritating. It is very unfair that they discriminate against a child with disabilities and we hope that everyone can respect our needs. In conclusion , our experience at Healthtrax Fitness and Wellness has been very disappointing. Thank you for reading our review.

Source: Google

★ 5

Source: Google

★ 5

I have been working out here for at least 3 years. A very good variety of equipment. Free weights and machines. Lots of space for floor exercises. A lap pool is also available. It never seems to be excessively crowded. I am really pleased to be working out here.

Source: Google

★ 1

Won't answer my calls and there's no one at the front desk. I guess they don't want my money

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Modern, well maintained equipment, friendly staff. Currently, undergoing renovations but still a great place to work out.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

I signed up for month to month for $67, so I can cancel anytime and I cancelled because i am not using it. They charged me for another month $67 and a cancellation fee of $37.22 which they did not tell about and just charged me.

Source: Google

★ 3

Ok

Source: Google

★ 1

Healhtrax. Are THIEVES...Signed up as a new member..went 3 times...Put a lock on my locker....They CUT it off...and Stole my $100 backpack...BEWARE...They are THIEFS!!
When I went to front desk to cancel my membership...THEY WERE SO RUDE!!!
STAY AWAY FROM THIS PLACE!!!!!

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Seems like a nice place, group classes were fun

Source: Google

★ 5

The best gym ever! Family setting, relaxed and overall fully beneficial to your mind and body.

Source: Google

★ 5

Great place to get in shape! Trainers, pool, sauna and many classes to choose from

Source: Google

★ 2

Very pricey, which would have been ok had it been the only issue. The swimming pool is almost never available on normal times for family time, only an hour a day which is ridiculous. They get you with the yearly contract which is impossible to get out of. Even though I’ve been asking them for months to close it, they made me come in to do it, which took a few weeks and then they still charged me an extra month beyond my monthly contract end date to close it. Which is just plain awful! And refused to back down. The staff just don’t seem to care and are very arrogant. The membership manager couldn’t care less about the well being of the members.
Would find another gym for this much money.

Source: Google

★ 4

Source: Google

★ 3

Good gym, good equipment, and good staff. There is also a pool with sauna if you would like. However, there is no internet wifi in this facility.

Source: Google

★ 1

Could easily get five star but the wifi is not reliable at all and you cannot stream while your are on treadmill or doing other workouts. The sad part is the staff don't care about that no matter how many times you ask them about wifi. I should talk to the manager.

Source: Google

★ 1

Wifi is down most days and they don’t care about that. Frustrating.

Source: Google

★ 4

Upgraded

Source: Google

★ 5

This Gym is so encouraging and motivating from the group class instructors, personal trainers, front desk staff and fellow members. I haven't met a person I didn't like there. They even have inspirational quotes in the women's locker room! what a great environment. Thank you for the happy place :)

Source: Google

★ 1

My husband and I are new Silver Sneakers members. We went into Healthtrax in Glastonbury and asked if we could be shown around the facility. We were given forms and were told to get the forms signed by our doctor and come back for a tour at 2:00 on Tuesday or Thursday with the forms completed and signed. We considered this and felt it was unreasonable to expect us to spend money at the doctor’s office just to get a tour of the fitness center. So I called Healthtrax and the person I spoke to (different person) said of course we could come in any time and get a tour without a signature from our doctor. So we went to Healthtrax again, and a third person told us we could only tour at 2:00 on Tuesday or Thursday, but we didn’t need to get the form signed by the doctor unless we decided we wanted to join. Even though I explained to her I had been told that morning that we could come in for a tour any time, she said if they operated that way, she would be giving tours all day. So, three different things from three different Healthtrax employees. They need to get their policy straight and have all employees on the same page. We will not be going back a third time. There are other quality fitness centers in the area that participate in the Silver Sneakers program.

Source: Google

★ 5

A complete gym. Weights, work out training, personal training plus physical therapy

Source: Google

★ 5

Source: Google

★ 5

Wonderful staff. Very helpful

Source: Google

★ 5

Source: Google

★ 4

Pool and hot tub are a nice touch. Staff is friendly many issues people post are really not as big a deal as they make them seem

Source: Google

★ 1

never been there

Source: Google

★ 3

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

This place is hands down best gym I've ever been a member of. It's a little pricy, but you get what you pay more. Always plenty of operable machines, tons of options, great classes, and the kids center is A+

Source: Google

★ 4

Great facility all around. Clean, good staff and excellent equipment. They even have a sauna, hot tub. So I recommend.

Source: Google

★ 4

Source: Google

★ 5

Clean, well equipped and pleasant staff

Source: Google

★ 5

Nice friendly gym were you can workout without judgement and social clicks i love the pool area so worth the workout to chill in the hot tub

Source: Google

★ 5

Very clean, great workout, free WiFi, nice staff.

Source: Google

★ 5

Source: Google

★ 5

Nice place and one of my favorite gym

Source: Google

★ 1

There aren’t a lot of opportunities for kids to swim. Kid swim is once a day for a hour and pool can become crowded. Adults kick the kids out in mean ways and won’t share lanes so kids can’t swim DURING kid swim. Pool is too small. Otherwise it’s ok facility. Not great.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Good gym

Source: Google

★ 5

Great helpful staff. Very clean.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 5

Very clean. Staff and members super nice

Source: Google

★ 5

It's never crowded and the machines are always working!

Source: Google

★ 5

Everyone should be a member here, great staff, clean environment and nice equipment.

Source: Google

★ 3

Very convinently located but not many equipment

Source: Google

★ 5

Source: Google

★ 5

Clean facilities. Excellent service.

Source: Google

★ 5

Source: Google

★ 5

This gym is a health gem. I absolutely love the pool, hottub and weight areas. The staff is always very friendly and it is kept very clean. Their InBody scan is incredible and provides a wealth of useful personalized information for you to hit your ideal health goals without guesswork. Family swim in the evenings is particularly fun and offers a time for the kids to play together while the adults relax.

Source: Google

★ 5

Great facility for the whole family but pricy.

Source: Google

★ 5

Very courteous & knowledgeable staff and plenty of equipment

Source: Google

★ 4

The people. Facilities are OK.

Source: Google

★ 5

Well run fitness club that is very clean, well maintained, great equipment and group classes. The staff is highly qualified and the members of lifestyle focused. I suggest give a trial, you will be impressed. Feb 15 to March 15 is "refer a friend" let them know Brandon sent you

Source: Google

★ 5

Instructors are great. Staff is friendly. Gym is very well maintained.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Well stocked with exercise machines and equipment , has a pool sauna and hot tub , could use an ice machine

Source: Google

★ 5

Great place to workout. They have many different kinds of exercise equipment and group classes included with membership. They even have a indoor pool, hot tub and a sauna.

Source: Google

★ 5

It is excellent there, particularly for seniors.

Source: Google

★ 5

Friendly , clean , professional, caring ...
Kyle is the best trainer, he listens to your goals and plan your workout accordingly ...

Source: Google

★ 5

Source: Google

★ 5

Great health club. Everything is clean , equipment is well maintained , classes are great, great staff. Can't think of any way to improve the club.

Source: Google

★ 3

I would have given more stars because I love our class instructors, but we are constantly out of certain weights (particularly 8 pounds). I am so happy that lower steps were ordered and new mats are on the way, but when you have to go from 5 lbs to 10 lbs, that's not a good option. I also wish there were 6 and 7 lb weights.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

I was a member for about two years. Expensive but worth it.

Source: Google

★ 5

Source: Google