★ 5

Great work out

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★ 5

First time at this PF in East Hartford CT location. I liked it alot it was way bigger than the Enfield, CT one I'm used to. Newer treadmills and way more machines. Place was nice and clean. Nice setup.

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★ 1

Nasty showers

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★ 5

For truckers

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★ 2

Men’s locker room generally a mess along with unworking sinks & urinals for the past few weeks and soap dispensers usually empty. Also recently got rid of many stationary bikes and elliptical machines and replaced with more step masters, which most people don’t use anyway.

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★ 4

Decent enough to do the routine workouts but cleaning rolls can be installed in more places so that it would be better

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★ 1

I thought I could use any Planet Fitness in the country with my black card, but in this case, they warned me that they would charge me $5.99 every time I went because my membership does not belong to that branch 🫠 The manager himself approached me.

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★ 3

Been a 5 year active member but due to the car break in issues I choose to stop attending the EH location. Thankful for the time I spent there, staff and guests were great. If it ever gets better maybe I'll be back.

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★ 5

Update 9/17/25: Phenomenal upgrade! New equipment that most PF’s don’t have for one. And they redesigned equipment placement and added the 360 equipment to the floor. They also added a deadlift / squat room with squat racks. Amazing upgrade really. Went from being the PF I didn’t care for to being the absolute best in equipment selection, placement, room, vibe, etc. Great job PF East Hartford!

Having travelled a bit and using my membership in many states, this one in East Hartford is ok. Two complaints aside. 1st, Equipment - needs tending to. Vertical leg press machine had loose screws all over it. Including the stops. Someone can get hurt on that machine. Very hurt.
2nd, the discipline of its members in cleaning up after themselves ( wiping down equipment after use AND putting weights back). This is probably the worst location for these two things. Staff are friendly. And usually have personnel walking around picking up after people. Outside of that, able to get good workouts in.

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★ 2

I’ve had a good experience here however the changes to the gym recently I am not a fan of. The lights on the left side are too bright and give me a headache. Not sure if that can be changed. The elliptical equipment is now on that side and I like to use it before I hit the weights however I had to stop after only a couple of minutes due to a pounding headache from the lighting. Not a fan of the new ellipticals more so feedback for the company itself I know the location probably doesn’t have control over new equipment

Source: Google

★ 5

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★ 5

I have gone to planet fitness it is clean has the best staff and manager the bathroom are very clean if I see a spill or anything that needs attention they take of care it in a very timely manner I love the colors of the equipment the price and being able to bring someone if I want gives you a two for one and that is amazing I love their stone shower stalls private dressing rooms with a chair a tons of lockers with no locks already attached so everyone can you them where can you go for the price and for a little extra you get a massage bed or a chair tanning and more I been to California and Texas clubs there all great but I love mine the most thank you for all you do for me and so many others Peace and Love MILLY CLUB ON ELLINGTON RD

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★ 5

Everything is perfect

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★ 5

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★ 5

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★ 5

Everybody’s so welcoming never judging in there I just love Experience when I go there

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★ 1

Bathrooms are gross. Machines always half working they always have birds flying around the building crapping all over place while you working out birds flying around gym crapping everywhere. Hell no. Never going there again

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★ 5

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★ 1

Telling everyone they would be open at 7am on the 5th, then having lines of people waiting outside because they’re closed is not cool.

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★ 1

Assistance manager was very disrespectful to the customers

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★ 2

6.20.2025 UPDATE: This location has degraded over time. Consistently inconsistent. My biggest issue is cleanliness, or lack of. There’s 1 person that cleans and he’s amazing. But when he’s not there no one cleans…if he’s away for a month (it happened) no cleaning for a month. He’s not there every day and has some medical issues so sometimes he’s gone for weeks and the dust just gathers…in clumps…..on the floors we stretch and workout on. But it gets better! There’s 2 types of cleaning stations round yellow bins and rectangular bins both with cleaning solutions. There’s more of the rectangular ones but they decommissioned those so now there’s only a few cleaning stations throughout the gym. People weren’t great before about wiping down machines and benches now they have to walk 1/2 way across the gym which won’t happen. Half a dozen machines are out of order (see pics) and 1 pic of dust clumps that will be there still a month from now - trust me. The stretch room with an & leg machines has no A/C so prior summers they put a huge industrial fan in there. Not this year apparently and it’s a sauna - where I start my routine. I spoke with the (newer) Manafer recently and he was professional and spoke very nicely to me. Made it clear that the cleaning station change wasn’t his call. He addressed another issue I had well also, but the place has turned into a dump. I’ve been a PF customer > 15 years. I started in Manchester in the Plaza where Dick’s is now but they closed that location so I came here. Manchester was run VERY well. ALL staff cleaned, vacuumed, wiped machines, etc. I see more dust here in 1 workout than 10 years in Manchester combined. Overall staff is friendly, but useless. They stand behind the counter watching people checkin. If you tell them there’s no towels you get a weird look - they’re too busy to fill the dispensers which number about 1/3 of what they used to have. I love the gym because it’s close to my house, price is right and many new and old friends workout there. I wish the Regional Mgr or Corporate would visit, or Franchise Owner (if they care) and see what a dump the place has become.

******************
Clean club, friendly staff, enough equipment unless you’re a serious lifter in which case not for you. Not usually over crowded and price is right!!

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★ 2

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★ 5

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★ 1

I recently joined this Planet Fitness location and was on just my third visit when I experienced a deeply uncomfortable and unsettling incident. While working out, I noticed a teenage male repeatedly following me from machine to machine, blatantly staring, and talking into his phone while doing so. This behavior continued to the point where I no longer felt safe continuing my workout.

When I approached the front desk to report the situation, the teenager followed me there as well, fake-using nearby equipment just to maintain eye contact. This behavior was witnessed not only by the front desk staff but also by the general manager, who happened to be on duty. Despite this, I felt like my concerns were brushed aside.

What made this even more disturbing was that shortly after, a man (who turned out to be the teen’s father) appeared from a hidden spot near the 30-minute workout area — almost as if he was lurking. I expressed these concerns, including that the behavior seemed predatory and potentially dangerous, and even showed video evidence of the teen’s behavior. Still, the response I received was a vague promise to “investigate” and take a statement.

At no point did anyone approach the duo, even though they were still present and easily identifiable. Instead, I was told that if I filed a police report, staff would not provide their information, but would instead “have a conversation” with the teen at a later time. That response is deeply inadequate when a member’s safety is on the line.

To make matters worse, I was told the teen is on the spectrum — which, if true, raises even more serious questions about why a child requiring additional support is being left unattended in a public gym environment with no safeguards in place.

I left the gym feeling completely dismissed, vulnerable, and unprotected. As a woman, and especially a new member, this was a horrible experience. There appear to be no clear protocols for handling safety concerns, and staff seemed more concerned about the company’s reputation than a member’s wellbeing.

I will not be returning to this location and sincerely hope Planet Fitness reevaluates how it handles incidents like this. We are living in times where trafficking and stalking are very real threats, and dismissing them as inconveniences is not just irresponsible — it’s dangerous.

Source: Google

★ 5

Gym is clean machines are good and staff is friendly been coming on and off since I was a junior in high school

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★ 5

The startup cost is affordable and machines are always available

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★ 5

Bueno y saludable

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★ 1

The gym itself is great and the other gym members are great. The new GM running the store is horrifically rude and doesn’t treat the members well. He walks around as if he’s looking down on the people around him and does a horrible job communicating to members. I’ve been working out at this building since 2017 and just one interaction with him made me cancel my membership. Genuinely sad to see since I really loved this gym but I wouldn’t go back until something is changed.

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★ 5

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★ 5

Very clean, with up to date equipment.

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★ 5

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★ 4

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★ 5

Planning to visit

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★ 5

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★ 5

Great welcoming environment

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★ 5

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★ 5

Ambiente agradable e limpio

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★ 4

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★ 5

Good establishment to get a pump.

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★ 5

Clean, friendly, never busy.

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★ 3

Just another gym

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★ 5

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★ 5

Very clean environment also friendly and professional

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★ 5

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★ 5

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★ 5

Great place to workout

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★ 5

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★ 5

hi do you have sami truck parking so truckers can work out???

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★ 4

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★ 3

My wife has been a PF Black Card member since 2021 and this location was recommended by our brother in law who also is a PF Black Card member.

My wife and I have several gym memberships as we do a lot of travelling.

As my wife’s guest/personal trainer I pay attention to the environment at this location and while there have been some disappointments, there hasn’t been enough that would make this membership not worth it at this time.

However, lately something seems out of place as the men’s bathroom has been consistently (as of Jan 2, 2025) problematic with plumbing issues and unsanitary wet floors in the bathroom area.

Once you start to notice problems not resolved (today is Jan 5, 2025) you start to notice other issues.

So unfortunately I am concerned with the 20 or more treadmills that don’t have the “safety key / safety clip” attached to minimise potential accidents. So for the last three days we have had to search for treadmills with this safety device in order to work out. From observation, there’s also several stations of paper towels and sanitary spray out of service.

One last thing (perhaps trivial) I noticed an argument on Jan 2nd between members due to the waiting period on a specific weight training station. The individual on the station sat there for over 15 minutes texting while some got impatient waiting (unfortunately, only one machine of that type). From observation this is a problem. Today I timed one member who completed one rep on the machine we were waiting for while then he texted for 15 minutes and then continued with more reps and more texting. Total time on the machine was at least 35/40 minutes. Not the first time it happens with us attempting to complete our workout. We don’t confront anyone but look for other stations to use even thought they might not be our preference.

We’ve noticed ongoing staff turnover and hope for more stability and consistency in the overall management of this location.

Source: Google

★ 5

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★ 1

I have been coming to this location for a couple years, but over the past several months, every time I come, I find the men’s restroom/locker room very filthy. Trash strewn around, water all over the floor, unclean toilets. This is not a rare occurrence, it has become the norm. Very disappointing, and concerned about the unsanitary conditions.

Source: Google

★ 5

From the first day I walked through the doors I was greeted kindly and felt like I was family!

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★ 5

Very good Gym nice and Clean👍

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★ 5

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★ 5

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★ 5

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★ 5

As far as Planet Fitness goes, this is a really nice Planet Fitness!
There’s a ton of machines, the locker room has a lot of space and is CLEAN! Every time I am there, the staff is cleaning something rather than just standing around like at many of the PF.
Plenty of parking. Not too busy for the 6am early birds, so I never have a problem getting on the machine I need.

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★ 5

Hola! Hablan espańol en el establecimiento?

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean gym it makes you feel relaxed and the staff are friendly and attentive to customers

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★ 5

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★ 5

Gym is so clean and machines work great.

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★ 5

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★ 5

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★ 1

Planet Fitness en East Hartford necesita que cuidar las máquinas al año me cobran una cuota supuestamente mensual sea mantenimiento de las máquinas y siempre están quebradas las máquinas
Yo hago ejercicio en las noches el piso siempre está sucio papeles en el piso y en el baño

Cuando uno necesita papel toalla las máquinas nunca tienen papel los trabajadores solo pasan asiendo nada cuando tienen que limpiar las máquinas siempre están sucias
Planet fitness east Hartford necesita mantenimiento

Planet Fitness in East Hartford needs to take care of the machines every year, they charge me a supposedly monthly fee for maintenance of the machines and the machines are always broken
I exercise at night the floor is always dirty papers on the floor and in the bathroom

When you need paper towels, the machines never have paper, the workers just spend time cleaning nothing, when they have to clean the machines, they are always dirty.
Planet fitness east Hartford needs maintenance

Source: Google

★ 5

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★ 2

As a member for more than 3 years I can tell that place was better for family than today.
POSITIVE
- Good machines
- Espace
- Attendants super friendly.
NEGATIVE
- No rules for people on the phone
- Members using 2 ou 3 machines at the same time
-Teenagers do not respect other members
I will miss this place but I don’t wanna bring my wife and son to work out surrounded of teenagers mocking and insulting me and my family

Source: Google

★ 5

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★ 5

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★ 1

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★ 5

Best Planet Fitness in the state. Plenty of space in the gym (it's huge), machines/equipment is always operational unlike other locations, staff on all shifts are always pleasant, attentive, and/or cleaning, plenty of parking, not far from major highways, parking lot is always bright, secure and fellow gym goers always chill.

Source: Google

★ 1

Mal servicio piden mucha mielda para la inscripción

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★ 5

It's not a busy place where it's intimidating that's what I love about this location. I also don't feel like I have to race to use an equipment and or see people I see everyday. It's clean, and organized and I also love the personalized spaces where u do your thing new or old without feeling weird. Front desk agents are amazing and friendly and they greet you with a smile always.

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★ 5

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★ 4

The location is convenient and the machines are definitely getting us in shape. Friendly staff always give greetings coming in and leaving out. I just wish ppl would clean their machines when they're done using them.

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★ 3

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★ 1

I’m in disbelief here, I walked in planet fitness and I was threatened by a female employee. She was literally screaming vulgarities in front of members . Another PF staff member had to keep her calm. I will definitely be in touch with corporate and management. I’ve never seen such unprofessional behaviour.

Source: Google

★ 5

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★ 5

Very semi truck friendly! We truckers love how convenient some planet fitness are for us like parking in the back ! Gosh they don’t know how much we appreciate it!!!!!!!

Thank you to this location !

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★ 5

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★ 3

Many of the machines are out of service and some of them need maintenance. I reported few machines to the personnel and allegedly they are going to get new machines, that was over a month ago. Let's see

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★ 5

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★ 5

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★ 5

Everyone here is so sweet and they listen to everything you have to say, totally recommend this branch, give you're employees a raise

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Got everything I need to work with

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★ 5

Great experience with many convenient commodities and a vast variety of equipment for all your fitness goals. I only cancelled my membership during late Spring, until mid-Fall for lack of time and involved in many outdoor activity involvement. I wish they had a seasonable option for existing members.

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★ 4

I love that they have one everywhere.
check out the bird next to me working out.

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★ 1

If I can give this gym in this area, I would give it zero stars because the people that goes there has no etiquette. They're on their phone on speaker talking just being disrespectful. The gym is supposed to be a piece of mine you go to Workout you're not going to the gym to hear somebody else's conversation.

Then management don't have anything up when it comes to policy on their phone. There is no structure at this location and people that goes to the gym. They are very disrespectful and I keep axing Corporate. When are we going to get new equipment? I think the end of this year I need to find another gym to go to, because this gym don't have no structure it is so ghetto

And yes, the equipment needs to be replaced. They are old and broken down.

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★ 5

The staff is real good willing to help you with any question I will go back again

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★ 5

Nice big facility and very clean also

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★ 3

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★ 5

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★ 5

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★ 5

Great atmosphere!

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★ 4

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★ 4

Kool place to train/ spacious/ plenty room to move around ✊💪👍😎

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★ 4

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★ 1

Fatal.cobran lo que quieren. Y uno reclama. Y nadie sabe nada.lo mejor es retirarse. Tengan mucho cuidado...
.

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★ 5

Staff was very friendly, the equipment was nice & clean & the environment was great

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★ 5

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★ 5

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★ 4

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★ 5

Good atmosphere, cleanliness not to loud

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★ 5

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★ 5

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★ 4

Atmosphere at 1-2:00 in the morning is really good

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★ 5

Exelente

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★ 5

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★ 5

Great location with plenty of amenities near by. For the driver gym heads 10/10 on the commercial truck parking.

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★ 5

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★ 5

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★ 5

Best gym in area

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★ 5

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★ 5

Clean and spacious environment, large variety of fitness options and machines

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★ 5

Clean, large location! Machines are kept up to date and the hours are very flexible.

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★ 5

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★ 5

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★ 5

Love the East Hartford fitness center. I visited 5 different facilities prior to this one. East Hartford was the right fit for me. Love the diversity

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★ 4

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★ 5

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★ 5

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★ 5

Love

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★ 5

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★ 4

Large gym with a lot of cardio machines which is what id imagine a lot of the members here use it for. Treadmills and ellipticals are a mainstay, with various other sections for machines and free weights. The one thing that is upsetting is that it is not a full 24 hour gym, but for the hours they have it is manageable. Staff are friendly when you need something and not too pushy for up sells like some other gyms I've been in so far.

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★ 5

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★ 4

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★ 5

Quiet, peaceful. Love the setup of the machines. The staff is pleasant

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★ 5

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★ 5

Nice and clean 👌

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★ 5

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★ 5

Always clean!! Friendly. I love East Hartford Planet!! It's the biggest one in the area.

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★ 5

It’s a very clean and friendly environment

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★ 5

My first time and membership as a black card holder,meaning I paid the max to get all the benefits. I'm 64 yrs old and my first day was great and I anticipate it will always be that way ...it's all here.

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★ 3

Been coming here for some time now the Staff is attentive and helpful it's always clean the environment is pleasant. THE place is Nice and welcoming g always Habs a good vibe about coming here! Thanks pF

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★ 5

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★ 5

Best PF I've been to. Great layout and always clean. Staff is attentive and friendly. Zach runs a tight ship and is always helpful.

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★ 5

Comfortable & Spacious.❤️

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★ 1

Terrible hours closed on sunday at 7? Ridiculous.

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★ 5

I enjoy using planet fitness because it keeps me fit always!

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★ 5

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★ 5

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★ 1

Im Not happy with the staff when i let them knoe someone broke into my locker and took a shower gel and body spray and poppedy lock staff did nothing! To fix tue matter! Bunch of thiefs in this Fitness place!

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★ 5

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★ 1

Typically a great gym but don't come before 7AM or your car might be broken into. I have been a regular for years and recently there are break-ins every morning and East Hartford and the property owners don't seem to be doing anything about it.
But, Clean, newer equipment, well taken care of.

Source: Google

★ 5

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★ 1

The worst gym membership service I cancelled in July 13 and now there is no type of information in the system I cancelled no manager till Tuesday and still end up getting charged 30 dollars plus additional 42 dollars for a membership I don’t have at all.

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★ 5

Extremely clean gym!! Staff is very attentive and lot's of amenities.

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★ 5

Always clean, friendly and inviting staff and functioning machines. The folks who work out here are also friendly and helpful. During busy hours it isn't overwhelming and people aren't just sitting on the machines taking photos wasting time. Try it out!

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★ 5

i've heard good things about the gym and have been there b4 but I was wondering if kid in between 11-14 can use the equipment.

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★ 3

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★ 5

My all time favourite gym. Clean and helpful and nice stuff. Enjoy my work out there♥️

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★ 5

I enjoy coming here at the place is very clean the staff is friendly and there's a variety of different exercise equipment to meet my physical needs and goals.

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★ 5

Awesome experience. Worth every penny.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Facility is clean, staff is friendly, machines are in good working order

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★ 5

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★ 5

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★ 5

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★ 5

Gym is always clean and it is never crowded. They have a large row of treadmills so you never have to wait to get on one.

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★ 5

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★ 5

The size of the gym the upgrade of the equipment as opposed to equipment at other gyms. Friendly staff clean and the thing I love the most is that the equipment is women friendly.

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★ 5

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★ 5

Quiero inscribirme pero hasta que edad se puede ir mis hijos tienen 14 y 12 y quien entrenar ahí ? Hasta que edad se puede ?

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★ 5

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★ 4

Clean, non judgmental working out. The personal trainer is knowledgeable, professional and holds me accountable. However his schedule is not in his control so it's hit or miss.

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★ 5

Big with a lot of equipments I love it

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★ 5

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★ 4

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★ 5

Love it here. Nice atmosphere to get your workouts in.

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★ 1

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★ 5

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★ 5

Clean and not crowded.

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★ 5

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★ 4

One of the biggest planet fitness I worked out in.
There is a lot of equipment and cardio machines.

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★ 5

Super clean. Really great place to get some cardio in. Decent amount of Smith machines and cable stations. Good selection of dumbells and machines. A ton of space.

So if you want a clean place with a really friendly staff that has most everything you want for your workout at a ridiculously low price then this might be the place for you.
Did I mention that the place is open 24 hours a day during the week? Pretty convenient!

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★ 5

So far so good only been a handful of times, love to be left alone and do my thing without feeling pressured! Staff friendly and gym clean

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★ 5

I’m 35 years old male and personally I’ve never liked going to GYM’s but my wife finally convinced me to come to this PF and I am enjoying it a lot.

People here is nice, there are 12 TV’s in line to the left and another 12 to the right. This setup is amazing because it makes a boring treadmill walk super enjoyable.

However if you are not a TV’s person, most of the equipment has cellphone holders which makes the workout even more enjoyable while watching Youtube, etc.

Also the place is very large. The parking lot looks crowded with 30+ vehicles but when you walk in, it always seems there is less than 20 folks working out.

Also after each use of the equipment, people clean it with napkins and detergent in a bottle that can be easily found on every corner.

I mean, I am in love with this place and I could keep writing many good things about it of why I am truly enjoying the journey while at the same time I am bringing my BMI down from 33.3 that it is as of now.

What’s the bad about it?
I’ve been coming for less than 60 days now and I think the bad is that I wasn’t coming since my wife told me many months ago.

Source: Google

★ 5

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★ 5

Nee location. Very helpful staff.

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★ 5

Clean and the gym employees are friendly.

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★ 5

I like to do workout early morning.....so this is the best option... and it is 24/7..I can go and do my workout and comeback ...

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★ 5

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★ 5

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★ 5

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★ 5

Very easy to get started if you're new to a gym. Love going when I can fit it in!

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★ 3

It’s ok.

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★ 5

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★ 2

Meh, front desk didn't seem to want to be helpful. Try to sell me an additional package with massage chairs that I didn't really want or need. I didn't get the warming fuzzies while signing up. Maybe my experience will change this year.

Source: Google

★ 5

Great gym big great equipment and great atmosphere

Source: Google