★ 5

Renegade has new owners and they are working to make this place a great gym again. They have cleaned it up and are putting in new lights, equipment and cleaning stations. They have cleaned bathrooms are clean and there is always a staff person there now if you have any questions or need help.

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★ 1

Walked in to the Pawcatuck location to see about their monthly membership pricing. Need a key fob to get in. Thankfully, a member opened the door for me. Waited by the front desk for 10 minutes. No one showed up. I then went back to my truck and decided to try to call. Their phone line is disconnected. Then I went to their website and found their membership inquiry. Filled it out and when I tried to submit it, it says the page cannot be found. I guess I’ll go somewhere else?

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★ 4

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★ 5

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★ 3

I wish people actually worked there so I could ask questions and get help

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★ 4

I’ve been a member at this gym for 8 years. It’s unfortunate that after Covid they didn’t have all the classes they used to but maintained the spin class which is amazing!
The facility offers great equipment, weights, key tag entry access, opens early and very clean. I’m moving out of state and hope to find a gym that can match Renegade. ☺️

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★ 1

Urinal is overflowing in the men’s bathroom. I notified management, it has neither been resolved nor signage posted. Wipe dispensers are empty or completely removed from the facility. Every TVs has been off for 2 weeks. Once resolved, I’ll remove this review.

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★ 1

Made a vip appointment to see the facility. Arrived, waited, no one. Members came In and out looked at me like 2nd rate citizen.

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★ 1

This place doesn’t seem to want new business?! Me and my girlfriend were trying to get memberships however there’s never anyone here to make that happen. They claim they have staff on everyday for several hours but no one comes to the door or answers the phone. If you already have a membership I would love to know the process. If you don’t have one… good luck!

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★ 5

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★ 5

This gym is amazing. Amazing facility, the equipments are great and great environment. Good service with friendly staff and super clean and comfortable gym for everyone from beginners to professional athletes to train at. 🏋️‍♂️🤸

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★ 5

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★ 1

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★ 1

If I could give 0 stars, I would. I will never return here. Their gym is obviously dirty, neglected, and frankly, useless. The equipment is not updated or even replaced when something breaks. The “annual” membership is not discontinued until you send a written notice to them wanting to cancel. They continue it month to month until you write to their headquarters which is the Waterford location. I am seriously displeased with the way they handled my billing. NEVER GO HERE.

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★ 5

great gym tons of equipment and great people.

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★ 5

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★ 2

Pretty cool gym but to be honest it's a meeting place for older people who sit on machines and block access to using them. It would be great if when they sign up they realize that there is a raised bench area they can sit and talk etc.

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★ 1

Went there in hopes of buying a day or week pass only to find the door locked. Need a card to enter the building. No staff were there at 4pm on a Friday and they didn't have a sign that stated when they were meant to be in the gym. Stood there for a couple of minutes hoping someone would show up, but nothing. Waste of time. Here's an idea though. If you are going to lock us beyond an electronic door, why not have a keypad that allow you to pay for a day pass and allow us to unlock door with use of a debit card or phone (for multiple entry on any given day). Either lean into technology fully or have someone there to actually help you. I personally would prefer to have human help though.

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★ 5

Beautiful community of people!!

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★ 5

I’ve been a member at Renegade in Pawcatuck for many years, and I can’t say enough good things about it. It is a fantastic place to exercise, and they have a wide range of new and different equipment that keeps workouts exciting and effective. The friendly atmosphere created by both the staff and fellow members is really welcoming. It’s a place where you feel motivated and supported in your fitness journey. Also, Jeff and his staff do a wonderful job of maintaining a clean environment. I highly recommend this gym to anyone looking for a great workout experience.

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★ 5

Renegade is awesome! very clean and the staff is great, very helpful

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★ 5

The new management and staff are absolutely amazing!! The facility is super spacious, I don’t feel crowded while working out. I can’t wait to see what’s in store next!

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★ 5

Personally this is my favorite Renegade gym around the area. It's the cleanest, friendly staff, and doesn't get overly packed so you don't have to wait for equipment. They also have everything you need for an effective work out.

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★ 5

This is the best gym I’ve ever been to without a doubt. The staff and the members are super friendly and the owner Jeff even put together a personalised workout plan for me. I’m making tons of progress. 100% recommend this gym

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★ 5

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★ 1

Don’t answer the phone

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★ 1

I had canceled my membership around 3 years ago when before I moved to TN. My membership was apparently never canceled as I had gotten a call from a collection company last week saying I owed money to Renegade. I looked through my bank statements which I should have done earlier and they have been charging my account this whole time. After many phone calls and emails and a picture of my TN ID and the issue date of when I arrived in TN they refuse to reimburse me for any of the money that they have stolen over the last few years. This gym management and owners are just scammers. I would not suggest ever getting a membership here.

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★ 1

They are the most expensive gym around at 540$ annually.

And beware of their current cancellation policy where they charge for two months after your cancellation. This location at pawcatuck is bare bones as well. No sauna etc

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★ 1

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★ 5

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★ 5

Turning and burning calories in there. Ty

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★ 1

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★ 4

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★ 5

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★ 5

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★ 4

Gym itself is great. Great place to workout. Customer service needs serious work. My keycard didn’t work less than 24 hours after signing up, locking me out of the club for the weekend. Impossible to get anyone on the phone.
Contacted another club and their solution was actually to tailgate someone else into the gym, like I’d ever be comfortable putting another member in that situation. I worked in gyms for years. problems like mine are not difficult to solve even if temporarily. Hoping to update this with a better rating soon.

Update: Aaron in Pawcatuck was very helpful in getting everything in order on Monday morning. I'm not sure why the other clubs weren't able to see what he saw, but I feel positive about the staff at Pawcatuck so long as the are granted the availability and tools to problem solve.

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★ 1

Quite literally the dirtiest gym I’ve ever been in. The floors are covered in dirt and hair and the bathrooms are disgusting. There is a layer of dust and grime everywhere and spider webs in a lot of areas as well. I’ve never been able to get a hold of someone over the phone and the staff members are rarely available to answer questions, although if you do find one they are very friendly. If you’re interested in doing cardio or resistance machines there are plenty, but if you want to use free weights you’ll spend a lot of time waiting for an available barbell or squat rack. They also don’t have many functional accessories for working out, or if they do they are in terrible shape, so I have resorted to buying my own and bringing them with me (barbell pad, bands, attachments for cable machines, Etc.). The attachments for the cable machines are in horrid condition, the ropes are frayed so badly and the grips on all the handles are missing parts. If they had someone come in and actually clean once a month it would be a MAJOR improvement. And don’t let them fool you with a response that says they have someone regularly cleaning. I’ve seen the vacuum out a couple times near the front desk and yet the lifting areas/bathrooms are filthy.

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★ 5

I have only recently started coming to the Pawcatuck location because my trainer now works there. Aaron may be new to this location, but I can tell you from personal experience that I have never met anyone more motivated to make anyone's gym experience such a positive one. I have personally trained with him for 5 months in Waterford and his commitment and dedication to a positive view of health and fitness has given me a new outlook on how I take care of myself and my body. Aaron is always open to feedback and is a humble and kind person and has such a strong desire to help you take your fitness journey to a whole new level so you can confidently reach your goals. He truly cares!

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★ 5

Staff is very friendly and helpful. Gym is big and kept clean especially with COVID standards. I have been coming here for years and I will never switch gyms.

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★ 2

Broken machines for weeks and months on end. Bathrooms smell horrible. Staff just stands around and talks. Atleast it looks like all the lights are finally working.

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★ 5

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★ 1

Changing my initial 3 star review (no one ever at the desk, machines filthy, poor customer relation) to one star.
I never received any emails that my price is going up, I've been out of contract atleast 3 years. Then just start charging a long time member $30.
Just wrong guys! This is how you loose your much needed members! Get it together. Wish you the best!

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★ 1

Looks like they have someone laundering stolen credit card numbers. Just got hit for 50 bucks at 5:20 AM today 29 Oct 2021 from this location. Hit authorization for 4 $50 dollar charges. Seeing as I live 400 miles away in another state, doubt I'm using this location...ever.

Nice attempt at deflection. As a merchant you know that every card transaction records, a time stamp, a unique transaction identifier number, and LOCATION . Your Powcatuck location is clearly identified.

Card has been cancelled and an investigation has been initiated. As it usually goes with card and identity fraud , nothing will be result, and Amex will simply reverse the charges.

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★ 5

Not crowed great equipment

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★ 5

Super kind and helpful staff, never had to wait for anything, lots of diverse machines and lots of weights . High quality equipment, spacious place

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★ 1

My husband has called NUMEROUS times to start the week free trial and no one ever answers the phones no matter what time of day he calls. He asked me to go by in person while he was at work and sign him up, but you need a key card to get into the building, and there’s a sign that says not to hold the door open for people. Everyone must scan to get in. Soooo.....I can’t enter the building to sign him up, and you people refuse to answer your phone all day? Yeah. He’s definitely going somewhere else. Thanks for nothing.

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★ 1

If you sign up for training they automatically keep charging you extra for training and you can only cancel by mail. I was scammed out of hundreds of dollars

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★ 4

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★ 5

Awesome gym! Troy and Joe are the best!

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★ 4

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★ 5

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★ 5

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★ 2

People who work there are great. Equipment is always down. T.v. are always broken.

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★ 1

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★ 5

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★ 5

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★ 1

Is it really that hard to stay open normal hours on the weekends? closing a 6 ridiculous. As the other reviews have pointed out, they will charge your payment method forever even if you cancel membership, only way to stop them is to cancel your card. The gym equipment is falling apart and is all really dirty, they don't maintain anything.

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★ 1

DO NOT JOIN THIS GYM! WE YOU MUST CANCEL BY CERTIFIED MAIL WHICH WE DID! THEY CONTINUED TO CHARGE US AFTER THE ACCOUNT WAS CLOSED. THEY SENT THE CHARGES TO COLLECTIONS. 2 YEARS LATER WE GET A NOTIFICATION BY THE COLLECTION AGENCY. THEY AKNOWLEDGED THEIR WRONG AND STILL WON'T FIX THE CHARGES WITH THE COLLECTION AGENCY!

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★ 5

Amazing gym,friendly staff and the personal trainers are awesome!!!!! Love it here, can't say enough good things about this gym!!!!!

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★ 4

I joined Renegade a few months ago and glad I did. The staff are very friendly, courteous, and knowledgable. Also, the fitness areas and ladies changing room are kept spotless.

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★ 5

Outstanding

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★ 4

Like going in the morning not crowded like the evening hours. Friendly staff. Very clean bathroom and showers.

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★ 3

Not a bad gym, but you have to pay extra to use the squat racks. Seriously ridiculous.

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★ 5

Had a great first session with Jeff, at Renegade Fitness! Excited for my next workout with unleashed personal training. Excellent staff Troy and Joe make the visit amicable and enjoyable!!

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★ 5

Great location on the border of Connecticut and Rhode Island. Clean and has a great variety of equipment.

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★ 5

Just left my workout with Bela the fitness director. Wow she got me sweating I feel so alive! I was so nervous but the front desk made me feel comfortable.

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★ 5

They were giving complimentary fitness assessments and I had an appointment at this location with Bela Santos their fitness director. We went over everything--my health history, my body fat and goals and exercise history. She even put me through a private workout. It was so detailed and she even took time to assist me with stretching. I never stretch. Anyway, I decided to buy some training sessions, because I know they're going to help me do things I never make time for! The facility is awesome, spacious and has every piece of equipment you can imagine and it's immaculate! When I was leaving, I met the assistant manager, Joe. Super cool and mellow guy and took time to ask how my assessment went. All three location's I have worked out at have been a great experience. There's members of all ages there...This place is for everyone! You have to check it out!

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★ 3

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★ 1

If you want to get ripped off this is the place for you! Even if your contact states 3 months, they will continue to take your money from your account because of the FINE print. The physical trainer had a habit of cancelling at the last minute. When I went in to complain about being charged after my contract was over, I found out the the trainer signed my son's name to the receipt that he had a training session that my son NEVER had!!

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★ 4

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★ 5

Nice, clean, new gym ; wonderful, helpful staff

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★ 5

Awesome gym. Lots of different equipment for cross training. Lots of up to date cardio machines. They also have trainers on site.

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★ 4

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★ 5

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★ 4

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★ 4

Renegade is clean, the staff helpful and has a ton of machines and free weights. Even at its busiest Renegade has open machines.

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★ 1

To put it simple, AVOID this place!

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★ 1

Terrible customer service. Was a paying member for almost 3 years, they make it such a difficult process to cancel...can't do it at the gym I'm a member of. I had to send a certified letter, which they claimed to have not received and charged me another month. Now have to drive to corporate office, another inconvenience, just to get the payment stopped. Stay away.

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★ 4

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★ 5

Awesome gym

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★ 5

I have been going here for the past 2 years. And I have to say that it’s like my second home. Every one is very nice. And the Trainer’s are very knowledgeable they are very good at what they do. Thanks Renegade fitness

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★ 5

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★ 5

Clean and has everything for a great workout

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★ 5

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★ 5

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★ 2

Training people always rude. To feel that the coaches look at you and start laughing is not easy. and when you ask for help with a machine? forget it, they send you to ask the front desk!

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★ 2

Loved the gym and classes but I signed up for 2 years faithfully paid every month including annual fees. Completed my 2 years and guess what I'm STILL paying for it and I haven't been in almost 2 years. I didn't notice for awhile. Lol I guess when ur contract is over ur expected to hand write and send (with a postage stamp) a letter stating that you no longer want to be a member! REALLY??? I signed a 2 year contract..completed it and did not go back to the gym..why would they think I wanted to extend a contract I no longer used??? They should have told me that in the beginning instead of collecting money from me for almost 2 years when I thought my contract was over and I couldn't go.

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★ 3

Great place. Rarely busy. 3 stars because you have to pay the premium membership for a squat rack.

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★ 4

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★ 5

Great place, clean, good atmosphere. Alot of choices and machines to select from. Never actually packed, plenty of move around space.

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★ 1

Very poor customer service

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★ 5

The facility is always clean and the staff is very friendly. I have had the opportunity to work with a few staff members and they are very knowledgeable and eager to help with your fitness needs. I highly recommend Renegade to anyone. It doesn't matter what level of fitness you are; everyone there is ready to help and help you be your best you.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

This place is a total scam, don't let them get you in a contract!!

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★ 5

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★ 5

Get Fit

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★ 5

Great place to workout! It is clean, the staff is friendly and there is plenty of new equipment to use.

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★ 4

Free weights stop at 75

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★ 1

Nice looking gym...that's about all they have to offer...owner is a crook BEWARE

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★ 5

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★ 1

ONE star... and only because the place looks nice.
Quite honestly nothing really wrong with the gym as a work out location, the equipment is not the best... but many of the extra programs are nice.
As a business.... caveat emptor.... read EVERY SINGLE LINE of fine print before you join. If you do decide to join, do it for only one year... and if you decide to quite remember to send in your certified letter 30 days before your last membership date... or they will $#$@% you. Enjoy..!!

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★ 2

The people that work there at the desk we're very rude. I would not go back and I would not recommend that gym.

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★ 1

Signed up after last summer. The gym advertised a $10 monthly membership including cardio and free weights. Fast forward now to March 2016, the gym is deciding to tell those with $10 memberships they are not entitled to free weights. This gym is ridiculous and not worth it.

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★ 2

Not a first good day. I had an 8:00 appointment with a trainer and he did not show up. Unprofessional behavior on his part.

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