★ 1

Gym equipment outdated dirty gym never anyone there cleaning can't pay cash with anything so you got to pay the tax no 24 hours access to the gym no sauna tanning bed doesn't even work pay bi weekly now the new owners never even introduced themselves there no dumbbell rack in the back so you got walk your weights over to that area mouse dropping everywhere the manager Nikki hot mess always injured and gossips to members about other members

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★ 5

I'm happy to review Renegade Waterford. I have been going consistently for two months now. Every session is made easier thanks to such a clean facility! It's a large training center with plenty of everything. They have a large cardio section, a well-organized machine circuit, at least a third of their space is dedicates to free weights or cable/plate machines, racquetball and pickleball which nobody else has, and my favorite area is the turf section for functional strength training (kettles, tires, sleds, ropes, TRX, etc). They have two great massage chairs where I start each session. The locker/restroom facilities are also large and very clean. The staff is friendly and they've recently installed a key card lock with expanded weekend hours. If you're tired of crowded spaces and that musty gym smell, then give Renegade Waterford a try!

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★ 5

Tried it for first time..loved it...going to join...best gym in the area..1000 times better than the dump coastline

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★ 1

Thought it would get better with new ownership, it didn't! I've NEVER seen an owner there. EVER.

The only person who shows up to open in the morning is the custodian, ZERO staff!

They got rid of some great machines and brought in some weird power lifting machines seldom used by anyone. Why don't they ask their members what we want or don't want?

Now charging every two weeks instead of monthly, Why? It gets them an extra payment every year. And don't forget that $50/year 'Maintenance Fee'. What's that for???

Still no weight adjustment pins in many machines, you have to take one from another machine.

Machine slides still not lubricated and stick.

Knobs missing from many machines.

Weight clamps for olympic straight bars are either bent or slide right off the bar.

They got rid of the good equipment wipes and replaced them with plain old dry towel rolls. Really?

And of course, half of the fluorescent lights are still burned out.

I thought the previous owner was bad, but Planet Fitness looking better and better! AND CERTAINLY CHEAPER!

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★ 1

I haven’t been able to PHYSICALLY GO to cancel my membership, so instead they decide to keep charging me, so i now owe $125 for NOTHING. Their management is absolutely terrible

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★ 5

Good 👍

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★ 1

I can't post the screenshots here, as their is not enough space for the times my trainer called out on me. I came to them in January 2024 to lose 15 pounds for boxing. The amount of times I've heard from my trainer Jeff "I'll get you tomorrow" or him texting to meet me at a different gym, at a crazy time, just for him to never show up, was weekly, if not consecutive in days. There were two weeks where he called out on me 4 days in a row, because the pickleball courts took priority over the time, effort & money I invested to have a personal trainer. (this was after he gave me a muscle building routine when I explicitly said I was there for weight loss.) I had to call the CEO and show her how often he called out on me, just for him to accuse me of being an alcoholic over a conference call, so he could save face in front of his rightfully pissed-off boss, and make an excuse as to why he didn't get me to my goal. they gave me 10 free sessions to make up for it (not enough for all of the times they called out on me) but again, failed to show up for the last one. I'm 155 now. Not thanks to them, but thanks to one trainer who was too good to be working there, and took the time to help get me to where I wanted to be.

If you want real results, go anywhere else

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★ 2

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★ 1

They will be charging you

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★ 1

Not the worst but close lol

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★ 5

Wonderful time together, plenty of good friends

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★ 5

Excellent professional staff. Everything you want when you need to work out. Don't miss the Hatha Yoga classes.

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★ 5

Great gym, would’ve I could’ve stayed longer, but I’m always traveling. However they made the cancellation process very simple and convenient.

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★ 5

This was so refreshing. No pressure just a mind body comfort zone. I took my time and feel strong again.

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★ 1

3 years in review. The gym is old musty and not well kept. A lot of equipment breaks and then you wont see it fixed for months on end but yet youre expected to pay a yearly fee for the equipment maintenance. Speaking of money, bring your wallet because they will take you for all that you got. Not only do you sign an annual contract abiding you to pay a years worth when you wish to leave they will make you pay an additional month on the way out to really drive it home. This place doesnt care about you getting fit it just wants your money. If youre looking for a gym worth your time check out coastline fitness and dont bother even visiting renegade.

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★ 1

Staff was rude, for what I have to pay and deal with they should have better staff

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★ 1

For the price of the gym you’d think they’d have better staff. Don’t work in customer service if you can’t handle it! Very rude

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★ 4

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★ 5

Great classes & teachers. Friendly atmosphere. Pickle-ball is very popular. Large space, clean and tidy.

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★ 1

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★ 5

I love this gym! Jeff and the staff are incredible! Plenty of equipment, so you're never waiting around. I switched from a nationwide franchised gym. Like night and day. Different machines to hit different angles. Cables, free weights, yoga, etc. Racketball! Something for everyone here. I especially love the cross fit area!!

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★ 5

Great place to get some work done ✅

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★ 3

Good gym but the hours absolutely suck on the weekend. For the amount you pay how could you not be open at least until 8 PM on the weekends.

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★ 2

3 out of 4 machines I use have problems..low battery, buttons that don't work, noise indicating a problem,etc. Ceilings have water stains, showers are dark and creepy.

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★ 1

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★ 5

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★ 1

Overpriced. Equipment is broken. Bathrooms are dirty.

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★ 5

Great atmosphere at Renegade. Very friendly, helpful staff. Jeff the Manager is great and works hard, keeping all the equipment in shape and the facility clean.

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★ 5

Excellent staff! Tons of equipment! Just over $1 per day... you can't beat it!

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★ 5

I love the silver sneakers classes with Robin and Lauren and I also really like Rebecca. Rebecca is a really great addition to the gym and has a great customer service attitude- she is helpful and knowledgeable and is always pleasant!

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★ 5

Awesome fitness facility and lots of great classes with membership.

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★ 4

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★ 4

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★ 5

Where is Liz and Bobby? Love the location but they are the best!!

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★ 5

Friendly,helpful staff, clean restrooms, great group classes.

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★ 5

Definitely the best gym around get the best work out gets my endorphins pumping much better facility than any local planet fitness !!

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★ 5

For the best racquetball competition in Eastern CT you have to visit Renegade in Waterford CT. They still have four courts all with glass back walls. The staff is awesome: Ask for Jeff or Liz they know it all. They also just added indoor Pickle wall ball. Check it out!

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★ 5

Friendly staff, lots of equipment available, and allows for multiple types of training. It’s hard to find a More versatile gym anywhere in the area!

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★ 5

Renegade has been my gettaway and a place where everybody knows your name! Just like "Cheers"! It's home away from home, a warm hug and an escape. I've been more than grateful to have had a good two year run both training and managing the Waterford location. I have been lucky enough to be able to hand off clientele to upcoming trainers who are doing amazing and move on to different clubs to meet new faces and gain different perspectives of all locations. Jeff has been not only my coach but honestly the best boss and work partner you could ask for and Bill and Sue have been entirely supportive of my boys and myself since day one. This isn't just a gym, it's a place to put down your baggage, meet like minded people, laugh and enjoy life. Hands down the best gyms around. 💪🔥

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★ 5

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★ 4

Excellent gym with excellent staff! However it hasn’t been the same without Liz and Bobby being there. Over 2 years, they have given me top tier coaching and life lessons to make me a better person, physically and emotionally. Also they are very dedicated to the maintenance and preservation of the gym itself.
Definitely recommend bringing them back because they add so much to the Overall Waterford experience.

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★ 5

I loved my time at Renegade Waterford. It is a clean facility with plenty of space great for cardio, strength, and functional training. Best place for beginners or competitors!
What stood out to me was the amazing community. From day one, Bobby and Nicole were very welcoming and helpful in my fitness journey. I also highly recommend training with Liz! She’s dedicated to helping all her clients achieve their personal-fitness goals as well as creating a positive atmosphere.

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★ 3

Without Elizabeth Heller at the waterford location anymore the gym has lowered in quality…the atmosphere has changed, many devoted clients now have no contact with her after building relationships with her over time..she needs to be put back in the Waterford location

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★ 4

Nice location Right off the highway.. staff is super friendly Especially Elizabeth Heller .. is always nice Seeing a great smile and positive attitude. Haven't seen much lately definitely one of the reasons I go

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★ 5

A fantastic place to reach any goal you want! My only complaint is one of this locations best trainers/ staff member Elizabeth has suddenly gone Mia!! She always greeted everyone with the same energy and smile! She was always so helpful, and encouraging. Hoping she’ll be back soon place just doesn’t feel the same without her!!

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★ 5

Greetings mr gym boss, ruler of the fun zone🫡 and attention royal family: where did trainer liz go? She was always friendly, enthusiastic, and energetic. She was a good vibe in the gym.

Renegade is by far the best gyms in the area. Waterford is my favorite. It is pretty huge, theres 5 squat racks, and tons of other equipment like dumbells up to 120 and ropes/wheels/ etc. 5/5.

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★ 5

I love this Renegade location, it is my favorite. A lot of space, nice staff and plenty of workout space, this is my goto Gym. Kristen the Trainer is also AWESOME!

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★ 5

This is a great gym that gives me a space to life weights and do martial arts. Solid community of gym athletes that keep me sharp on my regimen by virtue of proximity. A very friendly environment for a reasonable price.

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★ 1

MR BILL KANE WATERFORD LOCATION CEO PLEASE LOOK MY INFORMATION AND CONTACT ME I HAVE TO DISCUSS A VERY IMPORTANT MATTER WITH YOU IVE BEEN TRYING TO REACH OUT BUT IVE BEEN DENIED YOUR CONTACT INFORMATION 😞 I AM PREPARED WITH EVIDENCE TO MEET WITH YOU SR I WONT DISCUSS HERE SINCE IS CONFIDENTIAL MATTER AND IVE ALREADY MET WITH MANAGEMENT AND IM NOT HAPPY WITH OUTCOME I HOPE THAT $1,064 MONTHLY MEANS ENOUGH FOR THE COMPANY FOR A MEETING THANK YOU

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★ 5

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★ 1

The worst company to deal with. Pawcatuck location has no staff and facilities are not clean. No tanning, massage bed rarely works. Not what it used to be. Lost my card and there was none there to give a replacement. They told me to drive to another location 45 minutes away to get a key card to get into the building.

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★ 5

Excellent place very organized went for a birthday party great place

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★ 5

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★ 3

I did not mind going to renegade but had outdated cables and no space for wourkouts. The bathrooms were pretty clean too. Cannot call to cancel but needed to send a letter.

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★ 5

Ive been a member 15 years !!!

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★ 5

This gym is a great local gym. It has everything for everyone. From Zumba classes to racquetball to all the bodybuilding equipment. It has a room in the back which has turf, sleds, tires, barbells/rigs and all sorts of fun stuff. They have a big cardio space across from the racquetball courts and a large room for classes and individual workouts. The weights section is huge with a ton of dumbbells, multiple smith machines, racks and benches. They have multiples of each machine like a typical double leg extension and then a single leg extension. Works for me nicely when my backs bothering me. Having the option to switch it up is great. It’s a nice community atmosphere that in no way hinders you from getting a grueling workout in. You can train hard and you’re around others doing the same. Locker rooms are clean and staff is great. Shout out to Bobby at the front desk who’s always greeting everyone & to the Manager/Trainer Jeff who gives everything he can to the gyms members. Try a day pass here and you’ll get hooked!

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★ 5

I have been a member since 1999, the employees are great, personable and fun to talk to.. the gym is classic with free and universal weights.. my whole family attends!! The new management team is getting it done, keep up the good work!!

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★ 4

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★ 1

In order to cancel my personal training sessions I had to send them a letter. I was told I would NOT be charged for the upcoming month after that. They did end up charging me and they didn’t fix it after complaining multiple times. Agreed with many of these reviews that this place has unethical billing practices.

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★ 5

Renegade Waterford & the staff are amazing! Was here for 4 years (prior to covid & after) no issues when canceling membership due to moving states.

Erika and Liz are so helpful and friendly & all the other staff makes you feel welcomed. Same goes for other gym members.

Gym floor is clean but it could be kept up with (empty energy drinks or waters will sit for days before thrown away - big dust bunnies under machines/benches). Bathrooms need the most work on cleaning.

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★ 5

The facility is large and filled with all cardio, free weight and resistance equipment to meet your fitness needs. Staff maintain a friendly, comfortable atmosphere for all members regardless of fitness experience. For guidance, I recommend meeting with Liz or Jeff to help you achieve your fitness goals!

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★ 2

Came back after COVID let up and the hygiene is absent. It was better before Covid. Nobody wipes anything down because the wipes aren't stocked and the paper towels to wipe with after spraying machine aren't allowed. Bring your own stuff folks.

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★ 5

Helpful staff great selection of equipment

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★ 5

Amazing gym and great customer service.

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★ 5

Inteligentb,Owner Good,people,Clean,and Superior, equipment

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★ 1

Avoid at all costs! The gym is terrible, the customer service members are extremely rude, and it is overpriced for the little they have to offer. The YMCA (and pretty much any other gym) is so much better.

Their response below and to others reviews clearly shows their lack of professionalism, kindness, and care for others.

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★ 3

Equipment is a little worn out but the staff are nice

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★ 1

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★ 1

A fun way for the owner to make more money is to change how much each member should be billed without posting any notice. Looked at my account this month and was charged $10 more than usual. Upon calling the office I found that the owner made the sound business decision that the minimum payment for the minimum membership is not enough. Apparently “an email was sent” but it’s odd because no such email has appeared in my inbox. My suggestion would be that you be upfront with your customers and post notice that charges will be increased, perhaps a sign that is at the sign in desk. I think you’ll find people trust honest business rather than sneakily charging more.

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★ 1

I tried to cancel my membership the day after I payed for it, when i called the gym they said no manager is there to help me. I called the next day and the day after and they said the same thing.
So now that three days have passed I have to pay two years worth of gym membership for only going one day.
The people that own this business should be put in jail. Scammers. Not to mention all the equipment is filthy as well as the bathrooms.

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★ 5

All the equipment i love best. Clean and simple.

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★ 5

This gym is the best

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★ 1

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★ 4

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★ 5

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★ 1

my husband signed up for a yearly membership in January of 2020. because of the pandemic he obviously stopped going after March.. and he even kept his membership even though he wasn't using the gym because he wanted to support a small business and enjoyed his few months he did go.
fast forward to December when they send him to COLLECTIONS for "unpaid months" when we clearly have bank statements proving not only we paid each month but they even charged us double on two separate occasions?
we have sent certified letters to cancel, we have told them over the phone to cancel but apparently someone just isn't getting it.
after they hung up on him today that was the last straw for me. we will be printing out all our records of paying along with our collections bill and contacting the better business bureau. absolutely a joke of a company.
save your money, time and sanity and go somewhere else.

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★ 1

Sometimes it opens on time, sometimes it doesn't. The machines are usually broken, the staff are very unfriendly and the trainers look very out of shape. The people that go to this gym regularly are the ones that make the atmosphere worth while and my favorite gym in the area. The employees, not so much and for that reason I'm out. Do yourself a favor and look at other gyms in the area.

Was signed up for a one year membership as a gift and was unaware that meant a lifetime membership. They are a bunch of SCUM BAGS.
Run, do not walk from renegade.

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★ 3

Gym is good, Jeff helpful. Cody, training mgr. at the time, told me to update my contract, I could only do a one month or 6 month (WRONG!) should have brought it to my lawyer! Went to Wtfd. office to talk to owners. Too many gatekeepers. Receptionist got Cody on the phone who was livid with me. He knew he was going to get caught! I signed for six months, even though I only wanted 2 or 3. To make matters worse, there were 6 people standing around (employees) watching Cody scam me. I knew he was too, so I asked him questions. More lies! It was humiliating! I spent about $1000 more than I wanted to! I was ticked! No phone call from the owners to this day .
Also, when I was first shown the gym, the mgr.(?) said " and you aren't even the biggest one here!!". I wasn't even thinking to ask that! I think he needs to brush up on his sales skills! I've been a salesperson for about 20 years.
Anyway I also put my SilverSneakers on hold about 2 months ago. I'm going to check my insurance co mpany tomorrow to see if they really did cancel it. Or, do they think my insurance company, nor I,would know?

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★ 5

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★ 5

I've been a member for about 15 years. Changed my life

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★ 1

Do not give them your credit card. They will steal your money. The staff are extremely incompetent. I recommend another gym.

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★ 1

Scammers that keep renewing training and takes more than a month to cancel

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★ 2

The gym itself is clean and the staff that I dealt with IN PERSON was great. Pretty much just your standard gym...I find it really hard to leave more than 2 stars though because I have such a sour taste from the amount of unnecessary money spent from how difficult it is to terminate a membership. If you are trying to cancel make sure that there is no balance because they will continue to charge you month after month even if you have clearly stated in emails/over the phone you want out of the membership. Even if you schedule a payment to finally settle whatever your balance may be they will ignore that and continue to charge you which is something I would never do personally as a business owner. Especially during difficult economic times. I understand we all need to be paid but this was absolutely uncalled for. They got their money but I absolutely will not be recommending this gym to anyone moving forward. Hope it was worth the companies pocket change.

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★ 5

Great gym and staff

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★ 2

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★ 5

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★ 1

Wide variety of equipment, however, the locker rooms seem to rarely be cleaned. I made a post about a year ago about how gross the locker rooms were The rooms were initially cleaned, but since then, it's clear they haven't really been upkept The showers literally have mold growing in them, and the toilets always smell awful. I'm seriously considering a new gym when my contract is up in June.

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★ 5

Coach Wandy is a hardworking and he is bilingual (Spanish and English), bicultural and has a great personality. He is very friendly and has a strong character.

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★ 5

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★ 5

Very Friendly staff and the gym is very clean.

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★ 1

One star gym and the only reason it gets that is because of the staff. Always friendly and helpful. The owner has to be the cheapest person on the face of the earth. In the 6 years I’ve been a member he hasn’t once redid the lines in the parking lot, which leads to the issue of non existent handicap markings. None of the showers in the men’s locker room have hooks... well technically they do but they’re snapped off. 3 out of the 4 showers lack water pressure and one of the bases has cracked and instead of replacing it like lord knows should be done they epoxy the crack. 90% of the cable equipment is more than 20 years old and frequently breaks and sits idle while parts are ordered. If you are lucky enough to come during peak hours of 4:30-6 you get to see an episode of let’s fight over the Olympic bars, because for some unknown reason there isn’t enough bars for the equipment that requires them. Not only that but there are so many memberships sold that it is like being at a sold out arena during peak hours tripping over people. The only thing that keeps the memberships up is the common theme of this area... lack of options. I hope the owner reads this and instead of spending money to make modifications to the laser tag arena does the routine upkeep this gym is lacking. Oh and on the subject of laser tag, hope you don’t come during a party, the extra money you pay a month to use the move it section they thank you by turning the lights off so that it doesn’t disturb the atmosphere of the game.

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★ 1

The staff here hung up on me when I call to complain and they are rude and overpriced

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★ 1

Absolutely terrible staff and will scam you for your money. Haven't touched this gym in years because of the terrible experience and poor attitude and they proceeded to charge me month after month even when I previously asked them to cancel my membership. I was told I had to send a certified letter to the gym in order to cancel my members. Though I have sent one, they know most people won't take time out of their day to mail out a letter to their gym just to cancel it and that's their way of getting your money. They eant to make ot as difficult as possible for people to get out of their memberships. I had to change my debit card number and they tried to hit me for a $20 late fee for a $30 gym membership. They told me if I paid the final balance of $30 that they would waive the $20 fee for me and then upon arrival they backed out of that offer and told me I had to pay the full amount less than 2 hours later. and began blaming another staff member for misinforming me. I 100% recommend going anywhere else and not going here. If they didnt have such a terrible gym and staff they could probably keep their business and wouldnt have to hustle people.

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★ 4

Good place to exercise.

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★ 5

Great gym with awesome classes!

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★ 5

The gym was very clean and had an excellent range of equipment for both cardio and resistance training. The staff was helpful and assisted us in getting our day pass.

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★ 5

Spencer was fantastic, thanks for the info and getting me going. Love the gym.

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★ 4

Better than the Groton Branch for SURE!!

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★ 1

Personally worst gym I've been to, clean and open but no free squat rack, no towel dispenser, the water fountain has tap water, and the only way to cancel my annual membership is to send a letter, I can't go in person, I can't call, 8 have to mail them a letter. Weirdest place and so expensive for no reason, if someone wants to juet workout they have to have the gold memberships to include a free class, tanning and other classes

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★ 1

Went to this gym a few years ago. Stopped going because I moved , however they refused to cancel my subscription claiming I had a $40 balance to which I paid. Took time and went down to provide documents and proof that I paid the $40 was told I was all set and still got charged monthly! Once I called I was told I still had a balance and I had to once again provide proof of payment. Already once had to drive 2 hours out of my way to provide the same proof they asked for. Ridiculously money hungry and a complete rip off. Was not surprised when I was told the same thing happened to a few other people.

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★ 4

Fun place for kids parties

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★ 1

They have one of the most ridiculous cancellation policies. They required you to send a certified letter to cancel membership. It’s very inconvenient and set up so that they can squeeze extra money out of customers. I was a complaint member for about two years and then I moved away. The process to cancel is the only reason why I do not recommend this gym.

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★ 5

This gym has everything, including RAQUETBALL!! That alone was enough for me. All equipment well maintained and tons of different machines for everything. They have a big selection of rehab machines as well as straight lifting. Nice big free weight section too.

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★ 4

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★ 5

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★ 5

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★ 4

big floorplan. Only option within a 15-mile radius for a big old gym. It tries, very hard, to be a trendy, cutting-edge gym. To what degree it succeeds therein, I am not fit to say. However, if you like free-weights, or moreover, racketball, there isn't much competition in the area. Sadly, that might be more of a criticism of all the small, strip-mall gyms than a praise of Renegade per se, but, this gym is normal and alright, and has yet to realky shake its oldschool feel. Of few gyms in the area could I speak so highly.

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★ 1

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★ 3

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★ 1

Their manager shot a lady in the leg watch out for Damien

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★ 5

Such a cool club! So much to offer and great staff! Also perfect for a fun packed birthday party for your children. With things like laser tag, bounce houses, and obstacle courses, your kids are sure to have fun.

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★ 5

So many options here! I like the variety of equipment.

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★ 5

Gym is a 5 out of 5 its Clean, Big and Beautiful. The employees are great they make you feel like family.

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★ 5

Huge facility with incredible equipment and staff!! Blast birthday parties are AMAZING. My kids enjoyed the Kids Night our event ( ninja warrior, laser tag and obstacle course made for a super fun night) while I worked out in the club... WIN WIN for our family!

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★ 4

We were at the laser tag arena behind renegade but it didn't show up on the map so here we are. . At blast laser tag for my son's friend's birthday. It was a ton of fun, organized and action packed. The kids had a blast in the laser tag arena and later on the obstacle course and bounce house. Good for kids. Good for large groups and birthdays

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★ 5

I love it here and i love the classes!

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★ 5

Amazing people and amazing facilities!

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★ 5

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★ 5

This location is huge and has so much to offer! The staff was so friendly and very helpful. Hands down best gym in the area!

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★ 5

Here we go again. I was thinking on my way to workout and the Renegade Waterford location could this be my first 4 for 4. For over 20 years of working out in gym's across the county; could I have another amazing workout? After checking in I head someone talking about the Ninja Warrior course inside the location. I was like WHAT? Tiffany, the Manager of the location walked me back to see it. We turned the corner and there it was. When we walked up she introduced me to the Owner of Renegade Bill Kane. His vision and out of the box thinking is years ahead of the other Gym's in the country. Another great experience with a clean shower to get ready to head back to work..

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★ 5

Enormous facility! They have everything under one roof.. highly recommend

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★ 5

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★ 1

Absolutely the worst gym I have ever joined stay away they are thieves all they do is rob people for their hard working money stay away

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★ 1

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★ 5

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★ 5

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★ 1

Avoid this business at all cost!!
Joined last year, paid cash for the whole year and was excited and ready to go. I also signed up for personal training. When I needed to cancel my or reschedule sessions due to work or kids, I found out that I was still being charged for those sessions. I was told by the trainer that I would not be charged for the sessions I did not use. I have no recourse and I am out approximately $400. I was also told I needed to send a certified letter to cancel the personal training even after the contract had ended which was only for 6 months. The owners of this place just are in it for the money and are not afraid to rip members off. Needless to say, I will now be canceling my membership by writing a certified letter so I am not charged past the contract expiration date. Run, don't walk from this gym!

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★ 5

This facility is top of the line! Great staff and Equipment second to none.

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★ 3

Staff seemed a little rude towards children and party felt very rushed. Food is not prepped there pizza is ordered from another establishment.

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★ 5

Great gym. Personal Trainers are terrific

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★ 1

While you are a member the gym is always clean and there is plenty of space, however that is where the nice stops... people I have dealt with could not be any less interested in being helpful, and when you try to cancel your membership because a better deal is gotten elsewhere or because they jack up your membership fees, they make it an act of congress to stop charging you... just not a good business model or customer service practice... I do not recommend

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★ 1

I am not going to sign up for this place bacause I stopped by and I was shocked to see trash on the parking lot....and I mean trash seating on the grass for how long?Probably years!!!????

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★ 5

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★ 1

Rude employees

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★ 5

Never tried the gym side but just had my sons sixth birthday and we all had a great time. The staff was great! The obstacle course was a big hit! We will definitely have more parties there. It is rare to find a party that can accommodate ages 3-12 but every one had fun.

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★ 1

An absolute pain to cancel membership. When a contract ends, usually you will get a renewal letter or phone call, but not with this place. You need to send a letter, certified, and still pay the following months charge. Avoid this dump.

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★ 5

Just moved to the area and saw a lot of negative reviews, after I went and visited I decided to join anyway as It appeared to be the best option. I cannot speak to the billing or cancelation issues as I am only in my 2nd month, but as far as condition, upkeep and staff I do not understand the negative reviews. I have not had a bad experience and have not seen a machine down at all. I suggest anyone reading the reviews take a trip and decide for yourself as I am very happy with Renegade and would recommend it.

Source: Google

★ 5

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★ 1

Source: Google

★ 1

Go to planet fitness... This company steals money. I moved and sent on the required documents to get my account cancelled and they claim the never received it. Now they are asking for $300 for 4 months. The only reason I used this gym is because there isn't a planet fitness close. I'm in Miami FL now dealing with this company. I'm with planet fitness here and they don't short change you and the gym is clean. Horrible business

Source: Google

★ 5

Source: Google

★ 1

Avoid this place. Service sucks, it’s run by kids and they all seem to have an attitude. The billing is a nightmare. In order to cancel anything (personal training, general membership) you have to send a certified letter and even then you still get charged for the following month. My husband and I both pay for the move it membership (the additional $20 a month you pay just to use kettlebells and sandbags) he had the lights turned off on him in the middle of his workout for a laser tag party in the adjacent field area. When he confronted an employee about it, he was told “oh you have a light there” (a tiny light on the wall to do clean and jerks?!) These people really don’t care about their clients or their satisfaction. They just want your money. The cardio equipment is ancient, and it’s dusty and dirty. And good luck finding a pin for the weight machines. Can’t wait for my membership contract to be up so I can take my business elsewhere.

Source: Google

★ 1

Terrible staff, terrible management. It seems they are trying to bite off more than they can chew with the laser tag in the back because they turn off the lights to half the velocity room during your workout and don’t care. I paid extra for the velocity room and would often be told to move or that I could only use part of it when they were doing physical training for someone. When asking questions to the ever changing staff, wonder why, they are condescending and you will never get the same answer twice. Go somewhere else.

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★ 2

Not a super well kept gym, but great equipment.

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★ 5

Great place to get your core fitness training done - I would recommend Will as your trainer!!!

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★ 4

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★ 5

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★ 4

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★ 5

Great gym, friendlier clients than Planet Fitness along with more free weights and more racks/benches. Hours work well for most people, and staff is always friendly.

Source: Google

★ 4

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★ 1

Went to this gym for about a year. Then moved across the country. I jumped through their hoops to cancel my membership (sending a certified letter) that was somehow lost. Regardless of whose fault that is, canceling a membership should not be this hard, it's absolute torture. I haven't been to the gym in 5months, and I'm still being charged. I've called the gym to try and resolve the issue, I'm told I'll get a call back, and I never do. Canceling a gym membership because your relocating for work should be a single phone call or conversation, not a certified letter.

Avoid this gym like the plague if you know you'll be moving. I thought I wouldn't have an issue, and I was wrong.

Source: Google

★ 5

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★ 1

Old equipment, awful staff. By far the worst thing I've ever wasted money on. I'd cancel my membership today if anyone would tell me how but I can't find any contact information and the staff is no help.

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★ 3

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★ 3

Overall decent gym, good employees

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★ 3

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★ 5

Great Atmosphere the members and staff are like family to one another with a common goal to stay healthy

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★ 1

The fact alone that you are required to send a request to cancel via certified mail should be enough to deter anyone from ever coming here. I had called to see how it would be possible to cancel, I was then berated with questions as to why etc. I was rudely told if I was to go to the Waterford office they would accept my cancellation in person. Drove all the way down and no, they only accept certified mail. Even though I was standing there in person with indentification. They have extremely rude and unprofessional teenagers working here, and they clearly lack communication. Save your money and do NOT join this gym!

Source: Google

★ 4

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★ 4

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★ 1

This fitness center is the worst! I signed up with their gym because they said they could get me started with personal training almost immediately. Come to find out, after signing a contract for the gym, it took 3 months to find the right personnel to get me started with a personal training contract. When I signed up with them, I explicitly told her that I could only afford six months, to which she replied that she could only do 12 month contracts, but I could cancel at any time with no fees. Now, six months later, not only can I not cancel, but I'm also being charged double for the month to cancel and the staff I signed with is conveniently unavailable. It took me 3 weeks just to get ahold of a manager, all the while I'm continuing to be charged. If I could cancel my entire gym membership, I would, but the buyout is worth more than the entire years worth of my contract. Don't expect any service if you have a problem here and I would NOT sign a contract with them!

Source: Google

★ 5

Good gym, great staff, cool people

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★ 4

Great classes & the instructors are wonderful, I go for the classes. Instructors are inventive, fun & encouraging.classes are challenging in a good way. Fitness room is well stocked with equipment. I would love to see spin classes back at Waterford.

I would give five stars if they had an email list & sent out the new schedules by email & informed us of class cancellations that way as well as other events/ closings etc. very quick & easy to set up.
Also it would be great to repair the leaking roof over the ladies.bathrooms.

Source: Google

★ 5

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★ 5

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★ 5

Awesome Birthday Parties !!!! Staff is friendly

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★ 5

Staff is great!! always respectful and helpful.

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★ 1

the staff of young people who really don"t care to help even potential customers, there too busy on the social media and very childish behavior, the equipment is dirty, and just not sanitary, Too bad the owner doesn"t care cause if they did it would run Clean, Professionally like the Edge, which is a Much better workout facilty

Source: Google

★ 5

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★ 2

Dirty, outdated equipment. This place will screw you if you ever try to leave. Stay away.

Source: Google

★ 1

Horrible billing practices when contract ends. Contract ended on February 28, 2017. I called on March 1, 2017 and asked the status of the membership. They said as of March 1, it was month to month billing. Told them I would like to cancel the membership. "Oh, we can't take cancellations over the phone, you need to send a certified letter to cancel." No problem. I put certified letter in the mail to them on March 1, postmark date March 1, 2017. They received the cancellation certified letter on March 3. I called on March 13 to verify that the account was closed and they said not only would I be billed for March, but that they would bill me for April as well! Absolute baloney. As always, buyer beware especially of "gotcha" clauses like this in the contract.

Source: Google

★ 3

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★ 4

It has weights. I like to lift weights. Yearly maintenance fees are wack tho

Source: Google

★ 3

Renegade's personal trainers are fine. But the hard sale is not obvious. you think you are going to be a happy customer and well taken care of, but once you sign the dotted line, the Renegade manager and trainer salesforce never again asks you how things are going. It's just you alone with the trainer that they assign to you and then you find out they have a laundry list of where they need to be in their personal life and you can NEVER find a time that fits in their schedule! The sales force makes you think you'll get a trainer that will work to fit into your schedule and most all of them do NOT work weekends. I'm pouring money out the door with no ROI. Kudos to the trainers though. They all are respectful and knowledgeable. But they have lives too. I'm a busy mom with a professional life and getting to the trainer is h-a-r-d and when I'm available during the only hour I can meet w/them - lunch hour, they are booked. :-( Also, buyer beware. I called Waterford (I go to Groton) and found out there is verbiage on the contract they make you initial... that when you are done with your trainer contract, you go from month to month and they KEEP TAKING MONEY OUT OF YOUR ACCOUNT! I told them I'd drive up and give them a letter. They saw no way, it has to be a certified letter ... my goodness!!

Source: Google

★ 1

Someone changed the TV channels on the treadmills and ellipticals so all there is to watch is infomercials. We can't watch ESPN or CNN or FOX. When I ask to have the stations changed back, to the way they were for years, the staff either look at me blankly or say it's too difficult. Well maybe it is too difficult in a facility where, if the paper towel holder in the bathroom is empty, it stays that way for days. The only reason I go here because it is close to my house.

Source: Google

★ 1

Worst experience ever, you get signed up for a two year contract without even being aware of it. I will never go or sign up for anything that has to do with renegade ... it was the most expensive gym experience ever!

Source: Google

★ 2

well equipped gym, staff needs training and proper management. don't forget to sanitize.

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★ 2

Equipment is tired, old. Displays on some exercise equipment garbled, some functions don't work. Not a clean place.

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★ 4

Great gym! Very large and spacious with lots of good machines. Only down side is the fact that there is a limited number of squat racks, it can make leg day very annoying when having to wait for someone to finish their set just to jump in for one round of squats in a circuit. Other than that its a very nice and clean gym.

Source: Google

★ 1

Don't Go Here!! One of the worst places I've come across in a long time. The place is dirty, cardio equipment is 15-20 years old (there are actual holes in the treadmills), the tanning bed is at least 20 years old as well and had so much dust inside it it's nasty. Their cancellation policy is horrible and makes it near impossible to cancel. Ownership is clearly only looking for your money as the buy up new gyms else where.

Source: Google

★ 1

This place is the worst place I have ever done business with. Although my contract ended months ago, and I provided a certified letter notifying them to end the account, I'm still getting billed and have to dispute each charge with my bank. I will be seeking a lawyer to deal with this place

Source: Google

★ 1

Worst gym I have attended in 10 years. The sign up process is as painstaking as possible. The gym is dirty and staffed with your typical north easterners. Lastly, in order to cancel your membership, even in the military, you are required to send a letter through certified mail describing why you are canceling.

Save yourself some time and look elsewhere.

Source: Google

★ 1

I signed up thinking it would be great only to realize I cannot cancel my member ship bc I payed for a whole year plus I bought the extra stuff thinking I was getting a deal but nope I have only been a couple of times, well why? Bc they don't open early enough for me to go before work or stay open long enough after work. So I don't know about how bad it is, they just want your money folks

Source: Google

★ 1

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★ 1

The place is dirty, equipment is sticky, and the staff of teenagers is awful. They never have wipes or cleaning solution to clean equipment. My wife quit a year ago and I'm looking for a new gym

Source: Google

★ 1

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★ 1

Sent a certified letter to cancel membership and they still charged my account! Not happy! I left my phone number for them to call if there was any issues and they never called! Not happy with this place !!! They pick and choose who they want to help .

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★ 3

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★ 1

Thought my account was canceled but they reported $500 to my credit report....AVOID AT ALL COSTS!

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★ 1

Any company that makes it so easy for you to sign up but makes you "jump through hoops" to cancel should raise red flags. I walked in and signed up, paid monthly for 2 years without any issues...the least they could've done is made my cancellation process just as smooth...but no. They have you send a certified letter of cancellation and still charge you one more month. WOW, the only reason you're able to get half the people you get is because there are not many other options in the area. I cannot wait for LA Fitness to open locations closer to this area and blow you out of the water. BTW, facility is subpar.

Source: Google

★ 2

Facilities are pretty good. The three months free still require an additional 12 billings at a too high rate. I definitely regret that I signed up. And what's with the requirement to send them a certified letter to cancel? Why can't I cancel over the phone, like any other business will do?

Source: Google

★ 4

I love it

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★ 2

Decent workout experiences so far. Plenty of good equipment but sometimes over crowded.

The customer service, however, was awful. I was lied to by a representative several times about the cost of this gym. I asked him to be honest and upfront about the price, and if there were any hidden fees. Later he threw in the "maintenance fee" information, like a true swindler. It was then very shady when the guy made a photo copy of my credit card and said that it is standard procedure... I told him I would not join if this was the case and he shredded the copy. Felt violated.

Many of the machines have been out of commission since I started at this gym multiple weeks ago. I am wondering if they will be fixed any time soon.

I Just wish that they treated me like a human being instead of some robot of which to extract money from and throw hidden fees at. That is the biggest issue to me.

Source: Google

★ 2

Do not join here. There is always a large amount of people, and you are constantly waiting for machines. The company charges you extra for every little thing, including access to free weights. They also make it very difficult to cancel your membership, making you send in a hand written letter through certified mail. Absolutely rediculous.

Source: Google