★ 1

BEWARE OF UNAUTHORIZED CHARGES AND LACK OF TRANSPARENCY.

I have not attended the gym for 8 months and since July, I have been trying to cancel my membership, but Edge Fitness/ABC Fitness refuse to process it. Despite not using the gym, they continue to charge additional fees that I never authorized or were properly explained.

This month, I was charged $87.90, including a so-called “enhancement fee” of $63.80, which I never agreed to, and I was already charged this same fee last year. I requested explanations, a copy of my contract, and a breakdown of all charges, but received only evasive responses and no clear answers. They refuse to resolve the issue and continue charging fees that do not apply.

These practices are abusive and unethical. I have had to file formal complaints with my bank, the BBB, and the Connecticut Department of Consumer Protection.

Recommendation: Think twice before joining this gym. Make sure to review your contract carefully because canceling your membership and avoiding unauthorized charges can become a nightmare.

Source: Google

★ 5

Amazing place to work out and relax from stress especially classes

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★ 1

Management is not professional. Some equipment are always broken. They charge you too much $& hidden fees and Personal Training too expensive $$ they lock you into a contract hard to come out.. If you do contract they will get all your money from your account.

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★ 5

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★ 1

Very disappointed with the management at this location. I called on October 27 to ask about a refund and was placed on hold for over 20 minutes before the call was disconnected. When I called back, I was treated disrespectfully and told that a refund was never promised. Despite multiple attempts to get assistance or speak with another manager, my emails continue to be redirected to the same person who mishandled the situation from the start. I was also told that the funds could be applied to other services, but that turned out not to be true. No one from management has reached out to acknowledge or resolve my concerns. This experience has shown a complete lack of professionalism and care for customers.

Source: Google

★ 5

BEST GYM ,STAFF AND MANAGERS ARE AWESOME..MAKE YOU FEEL LIKE A FAMILY...WHOOO CPT Efren Mojica Army

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★ 1

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★ 1

I'm for 2 years and lastly the staff is a lack of respect I pay 43 dollars which they recommended me to come me and my husband and on 2 occasions we have controversy the first time we waited for 10 minutes that the girl will hang up the phone to put the phone number which we are already for 2 years and you don't say if they don't want to happen this my husband takes out the Membership and you pass normal with attitude another person bored us quickly that we arrived on another occasion and since he saw us he came out and tells his partner not to put the system which we tell him that there is no one in customer service the racist gentleman is called Noa he has glasses and a disrespectful person I don't know what the problem but he got the wrong job because with that attitude he wouldn't get far here there are cameras everything would be recorded

Source: Google

★ 5

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★ 5

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★ 1

Do not sign up for a membership here. I signed up for a monthly membership and after signing it was changed to an annual membership. When I signed up no minimum time was present in writing and I absolutely stated I was only interested in a month to month basis. Shortly after pointing this out the first time I received an email stating my membership was ending with instructions to become a member again. After this point they have continued to charge me, and have never sent any bill or invoice.

Source: Google

★ 1

I joined Edge Fitness in February 2024 at $26.58/month. By March 2025, it jumped to $32.96, and by August 2025, it hit $37.21, nearly a 40% increase since February 2025.

When I went in to ask about renewing at a stable 12-month rate after the first price hike, staff told me there was “no real difference in price for the standard membership” and encouraged me to stay month-to-month so I won’t be locked in. What they didn’t mention:

1) You still need 30 days’ notice to cancel, so it’s not truly flexible.

2) You’re fully exposed to price jumps that happen quietly (from 26.58 - 37.21!!!!)

3) Plus, there’s an annual “enhancement fee” though you are month to month (lol), $53.16 in 2024 and $63.80 in 2025. At this pace, I’ll be paying $75 in fees by 2026 with no added benefits if I might add.

Where is the flexibility???? And to make matters worse, you are always being redirected to an email instead of someone to speak to from customer service, then they take days to answer.

The gym itself is fine, but the billing practices are deceptive. The staff downplay the real costs, and the “month-to-month” flexibility is just a marketing illusion. Read through everything in writing before handing over your card info!!!!

Source: Google

★ 5

Tienen day care, es perfecto para las mamás, así nosotras también podemos ejercitarnos sin pagar un costo elevado para que cuiden a nuestros hijos.

Source: Google

★ 5

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★ 1

Great equipment, solid classes, clean facilities...

My girlfriend goes here regularly and has endured NON-STOP sexual harassment by male guests. She has told them no and that she had a partner, yet they continued to harass. She reported this to management as well as to one of the class instructors. Zero action taken.

Additionally, she witnessed another female VERY loudly confront management with similar allegations.

I can NOT with a clear conscience recommend this gym for females.

Source: Google

★ 5

This gym was amazing when I was going here. I relocated to Waltham, MA and there is nothing but $100 a month gyms and Planet Fitness' nearby. You don't know what you got til it's gone! Miss the facilities and people here greatly.

Source: Google

★ 3

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★ 2

God forgive me for doing this late, if I didn't post before. This is for some of the stretches that are done in some group classes. Back in 2023 I was staying at a family member and I figured it was close by so I went to more classes. Something crazy happened. It felt like I was part of some ritual, because people ran in a circle, and I started feeling strange, a little confused. Have not done a group class, because I am more mindful of what I allow into my spirit. Things either help us or hurt us. Plus the whole downward dog and all those poses are from yoga. Yoga is a form of worshiping other gods in Hindu. It is demonic for Christians. Be mindful of what you are engaging in, if you have no clue. This is for the ones who are unaware. For the ones who knows and do not care, it is your life and your consequences. Be bless.

Source: Google

★ 5

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★ 5

Nice and clean facility.

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★ 1

El Contrato es una aberración cuando cumplí unos 7 meses quería cambiar mi plan de strong a básico fui a preguntar y me dijeron que tenia que pagar unos cargos por ser antes de un año entonces no lo hice y espere a cumplir el año, fui nuevamente y me dijeron que tenia que esperar otro mes mas para poder cambiar mi membresía se llego el mes y ahora que lo fui a cambiar me han dicho que de todos modos tengo que pagar ese cargo de $53 dólares y todavía este mes me van a cobrar el paquete strong de $49 cuando claramente hace meses vengo diciendo que no lo quiero mas,
Este gimnasio es un robo 🙂

Source: Google

★ 5

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★ 5

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★ 5

I had my training consultation with Nic. We did an assessment then a training session exemplifying what you get when working with a trainer. He puts the “edge” in training. Having worked with prior trainers, he was attentive, knowledgeable and gave an exciting example of what it’s like working with a trainer again. I am motivated and committed to my further health and fitness goals. Thanks Nic!!

Source: Google

★ 5

Great customer service by hanora today almost canceled my membership, but she talked me out of it.. they just need a sauna in Hamden location.

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★ 5

Love their Zumba class with Gina. So fun. Good gym too with helpful staff. Clean and good location. Lots of parking.

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★ 5

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★ 5

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★ 5

I like the Edge fitness club the atmosphere is nice and it has all the equipment you need....5 STARS to the EDGE FITNESS CLUB

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★ 1

don’t come at 4am no one is there to open and there’s no support. i’m just going to cancel at this point. waste of my time and money, no respect

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★ 5

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★ 4

Went to check out with a friend and put in a good workout. Was surprised by the size and how much selection they have as far as equipment and areas to do all types of different exercises. The staff was great and the people were polite enough. Definitely will be going for another visit.

Source: Google

★ 5

Love the gym. Nice vibe, friendly people.

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★ 2

visited the edge gym today in hamden, with my sister. it was an amazing gym, i love that they have classes throughout the day and really prioritize fitness by having different studios for different types of training. i gave two stars because i brought my son to the edge kidz. i was already nervous because i don't let anyone watch my son but my sister bring her kids there often so i thought it would be fine. When i went to pick my son up another child was crying and i saw one of the worker throw his hands up, get up aggressively and say "whatever, i don't get paid enough for this" i don't think he expected us to walk in. He then gave my sister a hard time about picking up her kids because he only saw her husbands name on the account (even though my sister is the one who dropped them off to someone else who was working the front desk.) he was like "whatever" and just signed them out to her. regardless of if they were dropped off by her, he didn't know that for certain because he wasn't the one up front. he didn't verify. which children were being released to her or anything. so yes i would visit the edge in hamden again i might even sign up but i WILL NEVER bring my baby there and neither should you. unless they get more compassionate staff who ACTUALLY like children.

Source: Google

★ 3

They’re missing a lot of things that’s in most of the Edge locations

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★ 1

Trainers do not train people to put equipment away after 7s8ng them, or wipe down machines when the are done. Trainers do not show people correct machines for exercises, they allow phones on the floor, sorry I want to go to the gym and get out, I don't want to wait for 30 minutes while people play on thier phones

Source: Google

★ 5

So this is actually a 4 star review but I understand that different locations have different dna's and I also understand that the elderly need a place that they can go that's not as loud but this location is very quiet I go to the orange location and I like that it's upbeat and vibrant this location serves its purpose but not exactly the vibe

Source: Google

★ 5

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★ 2

I had to take two stars off my original rating. While the staff are very friendly and competent, the gym has gone downhill in my opinion. Since I joined, we've gone from three to two to one working tanning unit. The Cinema went away as well, and we've never had a sauna like many of the other Edge gyms. I also wonder if cost cutting is the driver behind some of the cleanliness issues. Case in point, this Dumdum pop in the tanning room has been in the exact same spot for at least a week (see attached photo). Going a week without mopping or even sweeping is just gross!

Source: Google

★ 4

This Edge location is a pretty decent gym. It has most things you would want in a gym. They have great group classes!!! Lots of weights and equipment. Enough that you rarely have to wait long for a machine even when they are busy. The staff are very friendly and are always smiling and welcoming. There are a few things lacking that other gyms or fitness locations have, such as a sauna, hot tub, pool, etc. A better inforced dress code wouldn't hurt for some of the barely dressed men and women who work out here, though. Other than that I would definitely recommend them over places like planet fitness, golds, etc.

Source: Google

★ 5

This is a very proper gym. Well equipped. Large. Friendly staff. Clean. It can get very busy at peak times. Great hours week nights till midnight except Friday.

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★ 5

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★ 1

This location is the worse in customer service I call and ask for the manager and they just hang up the phone..On 12/27/2024 I went to edge on Hamden a 4am and the place was closed waited 15 minutes to see if they will open but they never showed up..this is the second time that didn’t open one time that’s not professional the manager need to step up and respect peoples boundaries

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★ 1

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★ 4

This one is actually big and lots of things to do

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★ 5

Awesome place, just added more machines and squat racks!

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★ 5

I've been going to this gym for many years. I love this gym, especially after they added many more machines. Its more spacious. I do wish they add a Sauna in the lady's room. Would be very beneficial and feel that they can get more customers that way.

Source: Google

★ 1

They charge you hidden fees be careful

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★ 5

Been a member for over 12 years. I think I have visited every location in CT. My two favorite locations are Hamden and Orange. Great management team.

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★ 4

Great environment, nice weight area with many machines to choose from

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★ 5

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★ 5

Great and hopefully I will get in shape.

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★ 5

Great gym. Lots of equipment and classes

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★ 5

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★ 5

Great group exercise class!

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★ 5

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★ 5

I’ve been going there for almost a year and a half
My husband told me u need a coach and we find Luis Let me tell you something. He is the best coach he don’t play around. I really recommend it for everybody he organize everything for you so when you follow his steps, you never get lost. I told you he don’t play around. I wanna thank him.thank you so much Luis 💪🏼😌

Source: Google

★ 5

Love this gym! I signed up with Christian Rich, he’s super helpful, friendly and charming. The place is always clean, lockers rooms are spotless and there’s always someone to help.

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★ 5

Great gym, nice people, clean!

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★ 5

Great location, great staff and great ambience

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★ 5

Love this gym the staff are always nice and helpful !

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★ 5

I just completed 2months of personal training with Anthony McCoy. I have had several personal trainers in a few gyms and Anthony, by far, is the best. His 17 years of experience is notable. After identifying your goals, he challenges you to meet them. I highly recommend him.

Source: Google

★ 5

Hamden Edge has to be one of the best gyms in the state. The design, layout and equipment are exquisite.

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★ 5

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★ 5

Great trainers, encouraging environment

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★ 4

The Edge is a nice gym. My only complaint is the gym etiquette. There’s a lot of people who do not rerack their weights or clean the benches/machines after use. I wish they made people watch a gym etiquette
video before getting a membership. Otherwise, it’s a great gym, love the rewards system.

Source: Google

★ 5

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★ 5

Very friendly staff

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★ 5

Hamden Edge gym is good the staff members there are very nice and helpful to the customers.

Source: Google

★ 5

Great gym with free weights and lots of machines, and at a great price too.

Source: Google

★ 1

GOTO PLANET FITNESS. I joined this gym intending to work with a personal trainer. I meet with Louis Rodriguez, the person in charge of the personal training department, and signed up. I had told him I wouldn’t be able to start for another 6 weeks so we scheduled my first 2 appointments and decided we would do the rest when we got closer to that actual beginning of the personal training.
Unfortunately, when I got home, I read further through the contact and realized there were things in it that Louis never disclosed to me. There was a fee of $50/month he never mentioned and with the way he set it up I would have paid $320 before I even had my first personal training appointment, Furthermore, when giving me a tour I asked him if the gym has a NuStep machine. He said yes and motioned to the area behind us in the back. Unfortunately, no such machine existed there.
The contract stated that I could cancel within the first 2 days if I sent an email to a certain address. So, I sent an email to said address, showed it to Louis and he said I would get a check in the mail for my refund. Of course, said check never arrived. I stopped by the gym multiple times and either he wasn’t their or was busy. I had to call multiple times because he was never available and apparently has no email address or voicemail. If sending an email to the gyms main email address on their site was no help.
In the end I would avoid this gym or at least their personal training department. Lous Rodriguez will knowingly lie right to your face and will make it difficult to get in contact with him. Of course, if you’re signing up & giving them money for a service it will be completely the opposite. I was signed up for training sessions among other things that I never signed up for myself. I also received multiple spam emails and calls from them. Just go to Planet Fitness. Everything there is much more straight forward and honest when it comes to signing any contract.

Source: Google

★ 5

Love the place they greet you everytime you walk .

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★ 5

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★ 1

Don't sign up for personal training sessions. If you do, don't let them make you sign anything you haven't read. They claim to be transparent but they aren't. They'll say one thing but do another.

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★ 5

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★ 5

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★ 1

My Sister and I are regulars of this gym but is about to reconsider due to lack of front desk being on it in regard to customer service. I wanted to purchase a drink and the front desk clerk just walks away and talks to her co workers. No awareness. And this is after handling another customer who took up a huge amount of time. I will not be purchasing anything else from this gym. And now on the verge of leaving this gym. This is now the 2nd time this happened. The quality has lowered in customer service ever since. Especially on the Front Desk.

Source: Google

★ 5

I Love this Edge fitness the people that work here are so Kind . Very positive and always have fun working out here I got a knee injury and one of the female workers forgot her name she was so sweet king helped 💜 helped me out called 911 and still checked up on me when I got out how cute sweet is that 😊 ☺️. 10/10 recommend 😊 ☺️

Source: Google

★ 5

My home away from home.

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★ 5

The staff is very friendly; they are always smiling and have the best attitude!

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★ 5

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★ 5

Great place to work out in.

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★ 5

**********CHILDCARE REVIEW*********

Isaac, Eli, & Maddie are AMAZING and deserve a raise!

I'd give ten stars if I could. I have two toddlers who can be "extra" sometimes, yet I never worry when I do drop off. (My one year old is very clingy to mommy)

These guys are very interactive with the kids, and have a gift with creating a energetic yet calm environment. My 2 year old is very sensitive to "manic" activity, so I'm so grateful for the way they handle her!
I truly can't brag on these guys enough for the environment they so craftily create. There's just such a good FLOW... NO FORCING.

Best childcare team I've ever seen! (DONT CHANGE ANYTHING!!)

-A very happy momma!

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★ 1

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

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★ 1

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★ 5

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★ 5

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★ 5

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★ 1

I will not recommend anyone signing up for the edge, especially if you have a move/or unstable living situation. The process to cancel my account has been so frustrating as you go through multiple avenues of communication till they accept your cancelation.

As per the terms of the written agreement, you are required to fulfill a one-year contract with them and also provide one month's notice prior to requesting cancellation of your account. (which was not communicated by the individual working the desk at the hamden location when I inquired to cancel my membership)

On their page, it's stated a contract could be annulled for moving reasons however, I completed my year contract and moved. I was not communicated by the worker at this gym, you need to start the cancellation of your membership a month prior or else you get charged an extra cycle.

I even reached out to ABC fitness via email to Customer Care then on the phone with representative Jaya. Pretty much being relayed a script and that they don't have any jurisdiction to make exception (even though it was communicated I moved multiple times in and that their website stated they make exceptions to annul a year contract but not make an exception to charging the next cycle). I was deferred to another email to reach out to.

Extremely disappointed in this Fitness Club and the individual who worked at the desk.

TLDR; don't apply to the edge unless you want to deal with an extremely inconvenient cancellation process.

Source: Google

★ 5

Nice, huge area, and clean.

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★ 5

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★ 5

Not alot of people at 4am

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★ 3

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★ 2

The edge is no longer what it used to be. I’ve been a member for about 12 years, and my satisfaction with the gym has declined . Broken equipment remains un -repaired for extended periods of time. Although they have big facilities, most of the time Hamden’s is overcrowded. Room and equipment that used to be available to all members are now limited to members who are in classes. If a room is closed, the equipment in that room should be made available elsewhere in the gym (spin bikes).

Source: Google

★ 5

The Edge Fitness Club in Hamden, CT., in my humble opinion, is an excellent gym for people of all fitness levels for many reasons.

The first reason(s) I choose The Edge in Hamden is because of the employees that work there. From the general manager to the front desk associates and personal trainers; they're all wonderful people that have your best interests at heart. They're friendly, engage in conversation, always greet you with a smile, and simply want to see you achieve your fitness goals.

The second reason I choose The Edge in Hamden is because the gym is well stocked with modern equipment. They have a wide range of strength based machines as well as a large dumbbell selection.

The third reason i choose The Edge in Hamden is because of its esthetically pleasing and spacious design. As a seasoned gym-goer, it makes sense to me just as much as it would make sense to someone just starting their fitness journey.

If you're reading this review and wondering if the Edge in Hamden, CT. is the right gym for you, trust me when I say it can be if you make it that way. Because I made it that way, and if I can, you can, too.

Source: Google

★ 5

Would definitely recommend

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★ 5

Well maintained, lots of space, very clean, respectful environment. People of various ages and abilities. Zumba, yoga, Boot Camp, etc. I use the Hamden facility.
UPDATE a year later: Still good. I’ve been going frequently to the Derby Edge, nearer to work. Only difference: Derby repairs its machines right away.

Source: Google

★ 5

I was in CT for FMLA and picked up 3 separate 1 month memberships while there. Edge in Hamden was absolutely fantastic. The members were friendly, desk staff were always friendly and cheerful, and 100% ready to help. And the atmosphere throughout the gym is bright, well spaced out and accommodating. I'm an older guy (54) and been lifting heavy since I was 12. On top of that, I'm an ER nurse and been in healthcare for 30+ years. Couple that with a lifetime of partying hard and fighting in my youth (not to mention continually dealing with ER violence) and my body has been through the wringer, pummeled to hell and back. As a result, my shoulders are sort of shot. Yes, there's a point to this - staff member Angela is an angel. She walked me through the free 1 hr PT session offered after signing up and helped me focus on what I need to do in order to make sure I warm up enough. Her guidance was a big help and her demeanor and professionalism were absolutely top notch. So - thank you. :)

Source: Google

★ 1

The gym is great, but the ABC Fitness Solutions, LLC that owns it has the worst customer service I’ve ever dealt with, not worth joining the gym over it IMO. Good luck canceling if you move etc.

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★ 5

Peter is great! Visiting from out of town and Peter hooked it up with a free session and pre workout. Had a great workout. The facilities were clean and lots of great equipment. Will definitely be back!

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★ 5

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★ 3

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★ 5

The best ever. 👌

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★ 5

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★ 5

Hamden’s Edge fitness is clean. The staff always greets you at the door with a smile and says have a nice day on the way out. The clientele is diverse and pleasant.

Source: Google

★ 1

DO NOT GO HERE!!! THEY TELL STUDENTS THAT THEY MAY CANCEL AT ANY TIME BUT TRULY IS NOT THE CASE. THIS GYM IS LIKE SIGNING UP FOR A LIFETIME SENTENCE AND WILL CHARGE YOU EVEN WHEN YOU GO HOME FOR THE SUMMER. Their payment is collected by a financial company and it only them who may cancel your membership, not even the manager at EDGE may do it. It seems as if EDGE fitness is home of the rats, and a breeding ground for mice. This company and facility left a sour taste in my mouth and i hope every one of their employees know that they are working for a crooked company who can't make money unless they screw over innocent college kids within the fine print. I wouldn't recommend this place to my worst enemy because i wouldn't wish something that bad on someone.

UPDATE: THIS PLACE STILL SUCKS!

Source: Google

★ 5

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★ 5

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★ 5

Friendly staff, several recumbent bikes which help strengthen my knees, and the gym is filled with young people energy!

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★ 2

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★ 5

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★ 5

Latoya’s barre class is great!

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★ 5

Worked out. Watched a movie while on the treadmill then lifted weights

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★ 5

I take all my classes with Latoya Armstrong. She is the best teacher I’ve ever had because she mixes things up every class so it doesn’t get boring and always gives us encouragement.

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★ 5

My first class here and it was great!!! Great for beginners and seasoned steppers. Completely worth it.

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★ 5

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★ 5

love pilates with sarah!! so fun!!! my favorite class!!

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★ 5

Great Classes at Hamden, especially Body pump with Sarah V…

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★ 5

Not my home gym but come for Latoya’s barre classes, the best!

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★ 5

Barre with Latoya is always a great class! She always has something different each day to keep us engaged. This class has been the best for my core strength and overall flexibility.

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★ 5

Awesome 5:30 am spin class! Best way to start your morning off right!

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★ 5

Great class! Lots of energy and great workout!

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★ 5

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★ 4

This location is one of the better ones with it being open at 4am, would like to see more squat racks and a bigger space for lifting.

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★ 5

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★ 5

Tina class on Sunday morning in Hamden are the best. Please consider her to train the 8 week course!

Source: Google

★ 1

The gym is fine.

One star because of the 3rd party billing company you guys use for some bizarre reason. I would suggest not using this gym simply because of the scam of a company ABCfitness solutions, the billing company used. Not only was my membership rate increased (at a rate NOT outlined in my signed agreement), there is no way to get ahold of ABCfitness solutions customer service. You can call their line, and it's just an automated system that can tell you what you owe.

You can email them and get canned responses over and over again, threatening how they'll send your account to collections and that they want to "work with you" to resolve the issue, even though the only "working with you" they do is send you canned responses, over and over again.

Finally, after TWENTY-SIX EMAILS over 3 weeks back and forth, I finally got a response from a human saying "Sorry!!! we're just the third party billing company, any charges are done through your home club we have nothing to do with it."

Meanwhile the front desk staff said "we dont control billing, contact this company [abcfitness]."

Absolutely AWFUL company, you guys need to detatch yourselves from this billing company. I will be telling friends NOT to use this gym specifically because of the nightmare that is ABCfitness "solutions".

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★ 2

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★ 5

Nice place

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★ 5

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★ 1

Tall girl with dark straight brown hair that is in the front a lot is extremely rude & nasty to people!!! Please get rid of her. I’m debating on cancelling my membership because of her!

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★ 1

HORRIBLE GYM. Do not go here!!! Employees are extremely rude!!!

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★ 1

The edge staff who's always at front desk who is super tall and skinny with long dark straight hair. White girl is super awful mean and unprofessional. Such a mean girl catty person.

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★ 5

Love the atmosphere!! It’s competitive and fun

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★ 2

Nothing against the gym, but the people that go here have zero gym etiquette, hygiene and really make working out stressful AF. Gym itself was okay, not worth the day pass fee but it’s something if you need to workout.

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★ 5

The edge is amazing! Christian is the best! He showed me around and hes really patient with new customers!!

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★ 5

Christian Rich was awesome! Answered all my questions and made the process easy. I’m a new and happy Edge member!!!

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★ 5

Christian was very helpful, & respectful

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★ 5

Christian Rich was very kind, friendly and helpful .

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★ 5

Christian Rich was very helpful and friendly

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★ 5

Easy and quick sign up with good information thanks Christian!

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★ 5

Christian Rich

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★ 5

Very kind and nice best experience I have had at a gym with Christian Rich

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★ 5

Christian Rich, was amazing. He made things very easy for me to understand. He is great at his job.

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★ 5

Christian was great! Professional and kind. I appreciate being served so quickly.

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★ 5

I had such a great experience with Christian Rich!! He was super polite, had great energy, and made me super comfortable during my visit.

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★ 5

Christian Rich provided amazing customer service and was very accommodating!!

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★ 5

Christian Rich gave us amazing costumer service! Great person 10/10 experience. Very charming.

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★ 5

Amazing

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★ 5

Christian Rich was very helpful and good customer service!!

Source: Google

★ 5

I came to get a membership at the Edge Fitness club in Hamden today. Christian Rich was super helpful, made me feel welcome and explained all the membership options thoroughly. He was kind and patiently answered all my questions. Overall, this seems to be a fantastic gym, with helpful people and I’m excited to workout everyday. Christian Rich, you’re awesome! Thank you for a great experience as I start my fitness journey with you all.

Source: Google

★ 5

Christian rich and Ismail el -zowl we’re super helpful to me when it came to all of my questions I really appreciated how knowledgeable and attentive they both were I definitely had a good experience my first time at edge !

Source: Google

★ 5

Had such a great experience at the edge fitness clubs in Fairfield today. Sales associate Christian Rich was super kind and helpful and took care of any concerns I had.

Source: Google

★ 5

I got added to this great gym by the amazing Christian Rich himself I would definitely recommend going here if I could give 10 starts I would 😁

Source: Google

★ 5

I was helped by Christian Rich and he was so helpful introducing me to the gym and helping me get a membership

Source: Google

★ 3

Not attentive enough to customers at the shake bar. Standing around talking to each other or other customers who have their order. Please pay more attention and put the cell phones down you're at work. Thank you

Source: Google

★ 5

Christian rich was an Amazing help.

Source: Google

★ 5

Source: Google

★ 5

I just signed up to join the gym after many years of pure lack of motivation. It feels good to be here after my encounter with Christian Rich, one of the gym associates. This guy is friendly, personable, straight to the point, and most of all has a positive attitude and the right mindset. Looking forward to claiming healthy habits again here at fitness edge!

Source: Google

★ 5

He was amazing, super friendly and took care of explaining everything to me without leaving me any doubt.

Source: Google

★ 5

Clean, friendly atmosphere with lots of equipment and classes to choose from.

Source: Google

★ 5

Christian rich and Emily labwlis best helpers love em

Source: Google

★ 5

Easy access, plenty of space to workout, doesn't feel crowded.

Source: Google

★ 5

Christian Rich was so awesome he took care of all my concerns and was very helpful, he honestly made me feel comfortable even after talking about my weight which to me is a very uncomfortable topic even after my weight gain. He offered me a one on one session with a trainer to be able to assist my needs and goals and assist with showing me how to utilize some of the machines at the gym. I am so happy he is working at the gym, and look forward to more conversation… and the plus was the P&b shake!! Yay thank you for being so awesome!!

Source: Google

★ 5

Source: Google

★ 5

Been going to this gym for almost 2 years, have only had positive experiences with staff and other gym goers. Lots of equipment, clean, and everyone usually has good gym etiquette. Can get a little busy sometimes during the middle of the day

Source: Google

★ 5

J'aime l'assistance et Mr Christian Rich nous a bien acceuillis. Merci pour la bienvenue the EDGE Fitness.

Source: Google

★ 5

I love the customer service that I received on my first day of enrollment from Christian Rich.🫱🏾‍🫲🏼👍

Source: Google

★ 5

Christian Rich was so kind to me. He gave me all my options and made sure I understood everything. Keeping a smile while answering all my question. Truly an amazing employee!

Source: Google

★ 5

I joined the gym today and had a great experience. Christian Rich did a wonderful job explaining the different pricing options, giving a tour of the facility, and making me feel welcome. He also made me a delicious protein shake. Excited to get started at the edge hamden!

Source: Google

★ 5

I love that guy Jimmy Trolice and Zack Morello

Source: Google

★ 5

This place is super welcoming. There are so many different exercise programs for all levels of fitness. Friendlet staff, too 😊

Source: Google

★ 5

The edge fitness gladiators ground everything is well maintained friendly honest peaceful and safe where you can be yourself everyone is welcome..keep expanding new buildings new grounds and also creating jobs for everyone in the population that's the key edge fitness is saving lives let them know the way .. everything bright like galaxies stars ..look deep inside and you see the stars right inside edge fitness if you at planet fitness look into a transfer..

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 2

Depends on the day, but the front desk people are not as welcoming as a year ago. The front desk staff should be more welcoming and helpful when people sign in or ask questions. I feel like the front desk staff who were hired are more robotic, fake and don’t care for the sense of community gyms are suppose to have. Otherwise the trainers are very caring and helpful and there is many fitness equipment for various training goals.

Source: Google

★ 5

Great gym. Has everything you need plus more!

Source: Google

★ 1

Source: Google

★ 1

Their billing department is shady. According to their policy you can break contract if it is due to medical reason. We submitted doctors note for my son's knee injury along with the cancelation request. They still continued to charge us .

Source: Google

★ 3

I am a college student with essentially a week left on winter break. I was considering a membership for when I get back for summer break, so I got the 7-day pass that they advertise of the website. I drove to this location and was told they don't give "freebie" 7-days passes out to college students. I understand the premise of such a restriction; however, the website and subsequent emails I received omitted this fact. If I had known about this earlier, I wouldn't have gone out of my way to get a "7-day pass" and drive to this location. While I know it is up to each location's discretion, I would of liked to have known/have it listed somewhere on the website or emails about this restriction instead of having to go directly to the club to find this out. The associate at the desk was cordial and walked me through the different membership plans. Yet describing the 7-day pass as a "freebie" did not come across well. The pass is meant to give potential customers a trial run of the Edge before they pay a significant amount of money for a membership. Calling it a "freebie" insinuates that people (in this case me) are using it to their advantage. I am sure the associate did not mean that when using the term, but that is how I interpreted it in the moment. It did not sit well with me as that was not my intention. For people who submit their information for a 7-day pass, I would advise you to call your location first and confirm you meet the requirements to utilize a 7-day pass. Other than that the interaction was positive.

Source: Google

★ 1

Worst customer service

Source: Google

★ 5

Source: Google

★ 1

Probably the worst gym in the market. If you are in college and want a gym membership i suggest going somewhere else for your time there. I moved back home and they refused to cancel my membership. i have been trying to cancel my membership for 6 months now and I have been promised multiple times that my gym membership would be cancelled and they still continued to charge me even though i have emails confirming that they already cancelled it. this is the biggest joke of a business i have ever been involved with. They say one thing, and forget everything about it once you hang up the phone. might as well do push up in you living room and bicep curls with your groceries, it will save you from going crazy with this establishment trust me.

Source: Google

★ 5

Source: Google