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Gym Fitness center Personal trainerAbout the Club
The Edge offers extraordinary fitness facilities, innovative programming, and an energetic, friendly staff to ensure our members love coming to our clubs and enjoy their fitness experience!
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Reviews
Tony Mariapain
★ 5
Source: Google
Flavio Henrique Santos de Andrade
★ 5
Source: Google
Jennifer Haughton
★ 1
Very disappointed and terrible experience. I should be in a class I signed up for that wasn't even full only 23/25 enrolled instead I'm leaving because they allowed people into the class that were not signed up and there wasn't any equipment left for me to use. When I mentioned this to the front desk all I was told is sorry I'm alone. I pay extra for the classes, I've been to multiple locations and this is the first time I've experienced this and Iam extremely upset. Why do I pay more for a membership if others can just walk in? There needs to be better ways to regulate this or maybe I should downgrade my membership and take advantage like others. Do better Shelton Edge!
Source: Google
Maritza Rivera
★ 1
Extremely disappointing experience. I split my time between Florida and Connecticut, and was considering purchasing a weekly membership at The Edge whenever I’m in Connecticut. To test the waters, I signed up for their advertised 7-day free trial. That turned out to be a mistake.
By day two, I was repeatedly pressured to commit to a full membership even after clearly explaining my intention to use short-term weekly passes during my visits. Angelina made me feel uncomfortable and harassed, and ultimately told me I couldn’t continue the free trial unless I agreed to a full membership. This contradicts what’s stated in their promotional materials nowhere in the fine print does it say the trial is conditional on purchasing a membership.
A free trial should be just that free. This felt misleading and manipulative. Very disappointing.
Source: Google
Susan BENNE-hanson
★ 5
Source: Google
Johannes Gawu
★ 5
Source: Google
Sheila Dancey
★ 5
Excellent place to workout. Love the Edge Fitness, bathrooms and changing area is always clean.
Source: Google
Mark Smolen (Smolenator)
★ 5
Hello, I’m Mark and I just became a member of The Edge and I start with there personal trainer next week. I am a handicapped person and the staff has been nothing short of very professional and knowledgeable. Having look up my accident, the trainer has develop a routine that will accentuate my disability. It amazed me and confirmed I made an excellent decision! Thank and I look forward to working with you all!
Source: Google
Candida Innaco
★ 5
I encourage you to incorporate the Edge Fitness Clubs into your weekly routine. The staff is friendly, the facilities are clean with diverse machines and classes to suit many interests and fitness levels.
My trainer Matt Davis is knowledgeable, compassionate and professional. He has a vision for my fitness and health goals and safely guides me to reach my potential.
The whole experience has been motivating and supportive to me and I definitely have seen positive results. Highly recommend The Edge!
Source: Google
Ricky Alexander
★ 1
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Meghan Piatak
★ 5
Have been an Edge member for years because they offer a clean, friendly environment that helps me meet my goals. If you are looking for a wonderful gym, this one is it!
Source: Google
Edward Castillo
★ 5
Source: Google
Dawn Carlson
★ 5
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Jen O
★ 1
I’ve been a paying member and have always kept my membership up to date, but I can’t ignore the repeated poor treatment I’ve received—specifically from white employees at this location. At first, I tried to brush it off, thinking maybe I was imagining it, but the pattern has become too consistent.
For example, a white male employee once told me I wasn’t allowed to read the description on a machine because he was using it—even though I was just trying to understand how it worked. And nearly every time I come in, a white female employee stops me to “double check” my membership, even when it scans without any issues.
On the other hand, I never seem to have these problems when interacting with minority staff—they’ve always treated me with respect and professionalism.
As a minority myself, it’s disheartening to feel singled out or treated differently. I’m speaking up because everyone deserves to feel welcome and respected, especially in a place they’re paying to be in.
Source: Google
Frank Noia
★ 5
Great staff, covenant location!
Source: Google
karen nixon
★ 5
Lots of machines so you don't have to wait. Spotless and music is good. Overall, a nice place to go.
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scott westlund
★ 5
Source: Google
ashleymc010
★ 5
Source: Google
Jesse Dillon
★ 1
to much cell phone use machines. Example: 10 min. on machine sitting there. (8 reps. 1 set. light wieght. 1 min total time
Sitting there resting and texting 9 Min. total time. Then they go look in the mirror. FIX THIS
Source: Google
Viraf Commissariat
★ 5
Source: Google
David Weaver
★ 5
Source: Google
Jane Kunkel
★ 5
What can I say about the staff at the Edge of Shelton? The staff up front are always so pleasant welcoming you in and saying goodbye as you walk out. All the trainers are AMAZING. I love taking all the strong classes so much that i had to give up one of them because I work out too much. The edge is my home away from home.
But let's talk about Matt Davis. I have been training with him since he started, soon after my knee surgery. Three years later, he has helped my conquer anything and everything. I will always try something new.
With this all being said, i would not ever go to another gym. The Shelton Edge is my family.
Source: Google
Kris J
★ 5
One of the very best gyms in CT, Tyler is a great Manager. He is a very understanding and honest person with great interpersonal Skills and has a great attitude with Customers and pays great attention to customer understanding and details with great customer service. Frank is the most knowledgeable and understanding Trainer in the State of CT who is very knowledgeable with how to train different kinds of people. Frank pays great attention details and gives great and honest support throughout the Training Sessions. He has over 40 years of Training Experience and has a Extensive Knowledge in Nutrition Plans. As well as creating a meal plan that's greatly tailored to each individuals goals, with great expertise. I would highly Recommend this Gym to anyone looking for a knowledgeable and professional team with friendly, understanding and communication who understands all types of people, great people at gym. Everyone at this gym is very friendly and everyone is there for same reason to get healthy and be around amazing people. Look no farther get your membership to the best gym in CT at the Edge fitness shelton CT!
Source: Google
Patrice Lundgren
★ 5
Source: Google
Marilene Oliveira
★ 5
Love everything at edge in Shelton, I have Ben as my personal trainer, and it is a great adventure, to achieve my goals , and make work out as enjoyable as can be.
Source: Google
Ines Campanha
★ 5
I have Ben as my personal trainer and I loved, he is energetic, motivated, and help us with all our needs to reach our goals. It’s been fun working out at edge
Source: Google
Benjamin Jimenez
★ 5
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Janelle Smith
★ 5
Tyler is the best trainer ever! I look forward to our weekly workout sessions!
Source: Google
Ini Obot
★ 5
The Shelton staff was really nice. It was my first time attending a spin class and I asked the front desk. One of the workers personally escorted me to the class, which I greatly appreciated.
Source: Google
Thomas Newbold
★ 5
Really enjoy working with Frank. He pushes me but seems to know how much is enough.
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Andre Zanim
★ 5
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Bob Paternoster
★ 5
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Darrya Harris
★ 5
Edge Fitness in Shelton is where we go. Our trainer is Katelyn she is the best, she has a sweet personality and she knows how to work us out. The gym is well equipped but it gets very crowded during peak times, it’s best to go early morning or midday.
Source: Google
Justin G
★ 5
Katelyn Root has been a phenomenal personal trainer. She’s incredibly knowledgeable, but also cares about my progress in a very authentic and kind way. She puts a lot of work into designing & personalizing my workouts and also creates cool workouts for me in the app, and helps me stay motivated. I also attend her strength and burn classes.
Source: Google
Jason Smith
★ 5
Joining a gym was a life changing experience for me and adding the service of a personal trainer was the best decision I have ever made towards my health. I have no doubt that with my trainer Andrew, my fitness goals won’t just only be met but exceeded.
Not only is he knowledgeable, he motivates and pushes me towards new accomplishments and praises my small victories. And mostly important, he doesn’t make you feel like just another client but a friend at the gym. Not once have I dreaded a session, and that says a lot.
Source: Google
Alexis Giangrande
★ 5
Andrew Somohano is a smart, grounded, and seriously knowledgeable trainer who knows his stuff across a wide range of exercises. He’s detail-oriented without being overbearing, supportive without the clichés, and always tuned in to how you’re doing — physically and mentally.
He somehow makes tough workouts feel manageable (heck, sometimes even fun) and keeps the energy light without losing focus. You’ll work hard, you’ll probably laugh, and you’ll definitely learn more about what your body can do.
Highly recommend — just don’t challenge him to a form check unless you’re ready to get humbled. 10/10 would squat again. 🤣
Source: Google
Shawn Thompson
★ 5
I have been working with the trainer Andrew for the last six months, and it's been an absolute pleasure. I have lost weight and got stronger. Every week he changes up the routine to work different muscle groups and knows when to give you that extra push you need to get that extra rep, but also knows when it's time to cut back so you don't lose good form. I would highly recommend him for your health journey.
Source: Google
Megan B.
★ 5
The gym is good, but I’ve been doing personal training since January with Andrew. I’ve actually worked with other trainers in the past without significant results, and Andrew is by far the best and my favorite. He helped me lose the extra fluff, got me to all my goals, and got me feeling my best in just 4 months.
Source: Google
Samantha Melvin
★ 5
5 stars all around. The staff is seriously best. Andrew is the perfect trainer! Motivational and really knows how to get results. Love the classes too. Well done, Edge.
Source: Google
MD
★ 5
Andrew does a great job makes me sweat a lot 😓😓
Source: Google
Debbie Kuchmas
★ 5
The desk staff are very friendly and helpful. They make excellent shakes. Ben, our trainer is the bestest!!! He plans awesome workouts, is a great listener, patient, kind, and very knowledgeable about the body...physical and nutrition, stretches, and even provides custom workouts that we can do on our own. He's fun, laughs. Has a great smile. I can't say enough about him and how happy my husband and I are working on our new body and healthy habits. Thank you!! 😊
Source: Google
Brian Kuchmas
★ 5
My wife and I have been long time members of Edge Fitness in Shelton. We've taken classes, worked with various trainers, and taking part in challenges. Can be busy in here but we always manage to get a good workout in.
Update. Wanted to give a shout out to our trainer Ben Barrios! Excellent trainer. Takes time to explain what we're doing, adjusting so that we keep good form, pushes us to the next level. Helps with nutrition and calorie intake to ensure we get good results in our workouts and goals. We trust his direction simply because we see the results and consistent improvement!
Source: Google
Emma S
★ 5
Hands down the best part of the Shelton Edge experience is working with the trainer Ben. If you are looking for a dedicated, insightful and committed personal trainer, look no further. I've been training with Ben for a long time, but it takes no time at all to see he was MADE to be a trainer. I am confident he can help you achieve your fitness goals with stride! He doesn't just talk the talk, but he walks the walk; as a seasoned gym enthusiast, he makes great recommendations. He is able to easily relate to his clients at a high level. He can also push you in a practical, yet challenging and motivating way. Plus, Ben lives and breathes fitness and is constantly immersing himself in fitness content and research in order to better assist his current and future clients. Highly recommend the Shelton Edge but, most importantly, do yourself a favor and sign up with Ben.
Source: Google
Ayla Guldal
★ 5
Working with my personal trainer Benoni Barrios has been one of the best decisions I’ve made for both my physical and mental well-being. From the beginning, he approached my training with a level of care, knowledge, and personalization that’s hard to come by. I came to him dealing with a back injury and struggling with my mental health, and he took both into serious consideration when designing my program.
Ben never pushed me in a way that felt unsafe—instead, he focused on building strength and stability at a pace that supported my recovery. He’s incredibly knowledgeable about form and injury prevention, and I’ve felt totally supported every step of the way. Beyond the physical progress, his understanding and encouragement has helped me rebuild not just my body, but my confidence.
I always leave our sessions feeling stronger, clearer, and more empowered. If you’re looking for a trainer who truly sees the whole person and not just the workout, Ben is that person. I’m so grateful to be training with him.
Source: Google
annamarie rivera
★ 5
if you are looking for a solid environment with good personal trainers. This is your place. I have been training with Mark Troiano who is hands down the most knowledgeable, driven individual i've ever come across. Every one of his clients is results driven and have insane outcomes and that made me jump on board. Not only does he train you, he educates you way beyond the workout so you know why you're doing the workouts, learning what to eat, when to eat to optimize results.
Source: Google
Alayna Badeau
★ 5
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Jordan Ochoa
★ 5
It's the closest gym to me so it's convenient. On the small side compared to Edge's in neighboring towns. Easy parking. Maintenance and cleanliness are up to par. Can get busy at rush hour after work as with any other gyms.
Source: Google
Ervina Rekovic
★ 5
Source: Google
Nicole Ochoa
★ 5
Great Gym! Everyone is always welcoming.
Source: Google
brittany swiski
★ 5
We love the Shelton Edge! Staff is always so nice, from the cleaning crew to the child care staff (Josh and Mia!) and of course the front desk. The gym is always so clean too. Great atmosphere.
Source: Google
Jane Lafond
★ 5
Great service
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Gavil Powell
★ 5
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Austin Forlenzo
★ 5
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Danielle Lynn
★ 5
We love it here! My son absolutely loves coming!
Source: Google
Iris Lopez
★ 5
I’m been training with Benoni Barrios for almost 6 months now, and believe he is one of the most experienced & committed trainers around. I really enjoyed the variety & challenge he put me and I put my body to the max limit. Benoni is focused on helping me achieve my goals and makes every session challenging (& somehow fun). My fitness has increased noticeably and I’ve seen improvements in my ability to complete more my core exercises, lift progressively heavier weights & generally push myself harder throughout each session.
He is extremely reliable & punctual always set up & ready to start training ahead of time, with an exercise routine planned. I highly recommend Benoni Barrios Personal Training.
Source: Google
Nikki M
★ 5
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Brian Meraviglia
★ 5
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Richele Vescovi
★ 5
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Kerry Velez
★ 5
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Christine Scianna
★ 4
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Lady SpearingC
★ 5
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Julie Frascatore
★ 5
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Andre' Coulter
★ 5
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Trevor Kiman
★ 5
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John De Camps
★ 5
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madison ottaviano
★ 5
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Brian Valeriano
★ 5
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Luke Glendening
★ 5
Great customer service. Especially new clientele
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Brianna Jackson
★ 4
Aside from the increased annual fee, I have no complaints and honestly love this gym. Adrian and Frank are always so welcoming & happy to greet us all bright and early in the mornings!
Source: Google
chris tabacco
★ 5
Great environment and staff very supportive!
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patrick pichette
★ 5
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Evangeline Hazlett
★ 5
Excellent Experience
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Gabriella Basso
★ 5
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Eliana Nitkowski
★ 5
Shout out to all the amazing staff helping me start my fitness journey and to Dan for hooking me up with the best instructor I could have, Ben!
Best smoothies you'll ever taste, and a great environment to workout in. A safe space to go and workout no matter what mood you’re in. I’ve been coming here almost 6 months and it is worth it 1000%
Source: Google
Dan Kieltyka
★ 5
🐐
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Tabitha Gonzalez
★ 5
Clean location and friendly staff!
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Katie Wheeler
★ 5
Great experience! Very clean facility friendly employees
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Hailey Garcia
★ 5
Awesome atmosphere, always clean and super friendly staff. Always feel motivated and supported every time I walk in!
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Abreanna Rivera
★ 5
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Willy Stowell
★ 4
Friendly staff, new workout equipment, and more equipment.
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Liam Krasnowski
★ 5
10/10 would edge here again 👍🏻
Source: Google
darra mason
★ 5
Love this place… wonderful environment to work out in… friendly and clean atmosphere
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Sharon Jennings
★ 5
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bill olender
★ 5
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Frank mondo
★ 5
Angelina came up to me with respect and good customer service. Make her a manager.
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Anastasia Alcaraz-Sim
★ 4
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emmi flemmi
★ 5
Staff v polite kisses
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Denzel Moscova
★ 5
The Edge is HOME AWAY FROM HOME..
& what make this place so special - the people!
Anna-Marie’s a great leader & and has been there to help with any problem/issue I’ve ever had. Dan the Shake Man. Frank is as genuine as they come. Matt always finds a way to light a fire underneath me in the best way. Raheim has become a great person & friend since he’s started here.
Source: Google
Gina Basil
★ 5
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Matthew Gilbert
★ 5
I’ve been a member here since October of ‘22. I had previously known John Casten who is relentlessly energetic. I’ve since got to known Anna Marie ( A Riv ) who lives the brand and seems to love what she does. Collin, one of the up and coming front desk employees with intent to train, is a joy to walk in to every morning and even holds the door for me! Tyler is also there every morning consistently; the whole team ( trainers included) seem to practice what they preach !
Source: Google
Gustavo Silva
★ 5
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Janeth Ramirez
★ 5
I really enjoy this gym! It's comfortable, clean, and the staff is always friendly and helpful. They are always ready to assist with anything I need. I especially want to mention Raheim, who helped me with my membership to join the gym. He was very kind and attentive throughout the process. It's a great place to work out, and I definitely recommend it to others!
Source: Google
Adrianna C
★ 5
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Sean Cleary
★ 5
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aidan patchel
★ 5
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Ava Simon
★ 5
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Skylar Devesta
★ 5
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Makenna Egan
★ 5
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Ryan Bergers
★ 5
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Joe Naples
★ 5
Great gym, have all the equipment you need and very friendly staff.
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Jasiel Pereira Badaró
★ 5
Great place
Awesome staff and members
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Jenilo soares
★ 5
Great place to work out
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Nik N
★ 5
I love this place, it’s pretty clean. Staff is great. 👍
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Matthew Reis
★ 5
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Adam Cleri
★ 5
Excellent staff and trainers, and all the equipment I need.
Source: Google
Lucas Fagundes
★ 5
This is one of the best locations to go too.. Employees are always nice, gym is always clean and you can always do a workout without anyone interrupting you.
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tabitha ortega
★ 5
Adrian was super sweet!
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David Jennings
★ 4
Nice place. Clean. Recommend.
Source: Google
Jill O'Connell
★ 5
Everyone at the front desk is really friendly & welcoming! Shoutout Matt Davis for being an awesome trainer!!
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DJ Zero
★ 5
Great place
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Joseph A
★ 5
Dariana and Kat are super welcoming! Great place to workout
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Dodie Turcotte
★ 5
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Lea Thompson
★ 5
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Danny Pierro
★ 5
Friendly staff and clean atmosphere
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Marelyn Maces
★ 5
Super friendly and welcoming!!
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Samantha Maces
★ 5
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Aida D
★ 4
Great workout this morning. Love the classes! Great energy, great music, and great instructors! The 4 is because every location doesn’t have a Sauna otherwise I would have given it a 5 star.
Source: Google
Shawn Thompson
★ 5
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carol marinaccio
★ 5
My Edge membership has been the best investment life I have ever made. it has truly changed my life, because my trainer has been able to strengthen my body, my body and allow me to lose weight. Also, I have learned portion control and proper eating for my weight loss by using the MyFitnessPal. Therese’s help and guidance have helped Me to build confidence and self-esteem.
As well, as well as allowing me to focus on my journey and myself. Therese’s training and how she holds me accountable helped me compete in and win the Edge Challenge this past spring. I find that each and every staff member goes out of their way to make each client feel welcome and comfortable to participate in classes and use machines. I feel that the Edge ensures that all members it’s members feel heard and will address any needs, concerns for members and staff.
Source: Google
Angel Panton-Lula
★ 5
Best gym atmosphere. Members are mindful and staff is helpful.
Source: Google
Joe Salemme
★ 5
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Toby Giangrande
★ 5
Shelton Edge isn’t just the best gym in CT—it’s the Edge to be at, hands down. From the moment you walk in, the energy is electric. The staff truly makes the difference—Kat and Adrian are absolute rockstars. They’re knowledgeable, friendly, and genuinely care about your progress. You don’t just get a workout here—you join a community. Even the regulars bring a vibe that motivates you to push harder and have fun doing it. Whether you’re lifting, taking a class, or hitting cardio, Shelton Edge is where it’s at. Can’t recommend it enough!
Source: Google
Luis Soto
★ 5
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Jaden Mclellan
★ 5
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Craig Hoefer
★ 5
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Brandon Olson
★ 5
This gym gave me my start to helping me get my life back together. I’ve made a lot of good friends here and the staff here particularly Dan helped me feel comfortable and help keep me motivated and focused on my goals. Highly recommend this place!
Source: Google
Lindjana Kazaferi
★ 5
Staff is amazing
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Dan Bakota
★ 5
Great gym
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Lauren Haslam
★ 5
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Jazzmely Fajardo
★ 5
Amazing and clean
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David Rodrigues
★ 5
I love going to the gym ive been going here everyday for like 3 years better than Stratford thats for sure
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Sydney Burbank
★ 5
Dan and Nick are great!
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Couple o' Chops
★ 5
Dan is always hookin it up
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Sophia DiLeonardo
★ 5
Nick and dan make great shakes and is are always helpful! The whole Shelton edge team make this gym feel so welcoming! 🤩
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Dallas Curtis
★ 5
This is my favorite edge location-Dan is the man & Nick rocks. Some of the kindest people you’ll meet, and the facility is always in tip top shape
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Shane Cardoso
★ 5
Dan is super helpful I love it here
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Reed Clomiro
★ 5
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Nicole Szilagyi
★ 5
These people keep me sane
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Ava Proto
★ 5
Dan is great !! And makes the best shakes !
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Ally
★ 5
The front desk employees are beyond welcoming. Dan especially was extremely helpful with setting up my personal training. He was honest about which personal trainer would help me reach my goals and assisted me with the ongoing process. The employees take the time to get to know the customers and make the gym feel safe/fun. I would not even think about transferring locations.
Source: Google
Skmanga
★ 5
Have been a member for 2 years.
Friendly environment.
Great staff and trainers (shout out to Frank).
Will come again!
Source: Google
Ryan Gay
★ 5
Good front desk people
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joshua gzz
★ 5
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Joshua Pereira
★ 5
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María Martínez
★ 5
The staff is very friendly.
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Dawn Nicefaro
★ 5
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Ye Kicks
★ 5
Great service!
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Evelin Ortiz
★ 5
Frank has really helped me come a long way. He continuously motivates me to keep showing up no matter how late I am!
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Amar Franqui
★ 4
The Edge Fitness Clubs has been a great place for me to stay motivated, clean equipment, helpful staff, great atmosphere, comfortable environment and a supportive atmosphere that keeps me coming back!
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Luis Reyes
★ 5
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Tommie Siu
★ 5
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aryana franqui
★ 5
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Sami Sobh
★ 5
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Lincoln barbosa
★ 5
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Patrick Kmiec
★ 5
awesome
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Cam McMahon
★ 5
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Connor May
★ 5
Anna Marie was very helpful
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Tj Galich
★ 5
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Ala Ola
★ 1
If I could give zero stars, I would.
I moved out of state due to a job relocation, which is listed in the gym’s own contract as a valid reason for cancellation. I gave them notice ahead of time and haven’t used the gym in over five months. Despite that, they are still demanding that I pay off the cancellation fee immediately.
It took them at least 1 to 2 months to respond to my email request to cancel but they were quick to demand my money lol. Their customer service has been extremely unhelpful and dismissive. They don’t seem to care about your circumstances or their own policies. Gym contracts like this take advantage of people and make it as hard as possible to leave. I would not recommend signing up here unless you want to deal with stress, delays, and unnecessary fees.
Source: Google
Marina Golos
★ 5
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Deborah Fountas
★ 5
I've been an Edge member for 15 years. I love going to the gym and have met some great people, my gym fam.
I have worked with various trainers and have learned something from each and every one. And the Edge has some of the best trainers!
Then I met Mark.
Mark Troino is one of the best trainers I have ever worked with. Under Mark's guidance, I lost 23 lbs, dropped my body fat from 34% to 23%, and built some muscle. I am 68 years old and never thought it was possible, but pictures don't lie! What was really helpful is that after asking questions, he created a very detailed meal plan. That is exactly what I needed! He also taught me about exercise and why he had me doing certain moves as opposed to others. And his strong classes? Stellar! And challenging! I look forward to going to his classes every week, as well as having one-on-one sessions.
Mark would say I did this myself, and he's right. I didn't have to take his advice, listen to his instructions, I could have just continued on my path doing what I was doing,
But I did listen to Mark, I know what I'm doing now and on the right path. I'm the healthiest I've ever been! Thank you, Mark, for your guidance and for inspiring me to do better.
Source: Google
في الغويط Ayman Agamy
★ 5
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Hope Taylor-Williams
★ 5
I LOVE the Edge in Shelton!!! ❤️
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Olena “OleOle”
★ 5
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Greg Parrella
★ 5
Easy, cost effective, nice staff and personal training is wonderful.
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Gen Racer88
★ 3
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Chantal Lapin
★ 5
It's my home gym & I feel very comfortable there.
Source: Google
Kaliyah Christine
★ 1
I had the absolute worst experience with this gym, and after everything I went through, I wouldn't recommend this place to anyone. It’s beyond disappointing, and I honestly regret ever signing up. From billing errors to terrible customer service and an overall lack of professionalism, my experience was a complete nightmare. Here's what happened:
I initially signed up for a membership, but shortly after, I had to freeze my account due to a serious injury. When I called in to freeze my account, a staff member named Raheim assured me over the phone that I didn’t need to provide any documentation for my injury and that all I had to do was sign the freeze form he sent via email. I signed the form the same day, and I even received confirmation that they had received it. Everything seemed fine at first, and I thought I would be able to rest and recover without having to worry about getting billed while I wasn’t using the gym.
However, the next month, I was still billed. This was a mistake on their end, and I called multiple times over the following weeks to try and resolve it. Each time, I was told, “Call back in a week if the refund hasn’t hit your account,” or “The manager, Tyler, isn’t here today. Call back tomorrow.” I’d call back the next day, and Tyler wouldn’t be there. This went on for weeks. I finally managed to get in touch with Tyler, and he promised that the issue would be resolved in 3-5 business days. He also assured me at different times that he would call me back with updates or inform me what his supervisor had said about the refund. Needless to say, none of these promises were kept.
It was incredibly frustrating. I was the one always initiating contact, despite the fact that this billing issue was entirely their fault. After about a month of constant back and forth, I was finally able to get the refund processed. At that point, I was so fed up with the whole situation that I requested to cancel my membership. I signed a cancellation form the same day, and once again, I received email confirmation that my membership was cancelled. I thought that was the end of it, but unfortunately, it wasn’t.
The very next month, I was charged again—three times the monthly membership amount. My membership was one of the more expensive ones, so this charge totaled almost $200. At this point, I had already cancelled my membership and was assured that I wouldn’t be charged again. I was still recovering from my injury and absolutely did not want to deal with another round of frustrating calls to a gym I had already cut ties with. But of course, I had to.
Once again, I found myself calling week after week, being told I’d receive updates that never came. To make matters worse, at one point, I spoke to another manager named Annamarie about the refund I hadn’t received yet. Her attitude was appalling—rude, dismissive, and completely unhelpful. She even had the nerve to hang up on me mid-conversation when I was trying to get a resolution. If the issue was above her paygrade, she could have simply passed me along to someone who could actually help.
It took another month before I finally received my second refund. By this point, I was beyond frustrated. I also had them clear all of my payment information from their system because I never wanted to deal with them again. I thought that was the last of it, but of course, they reversed the first refund and charged me again. That was yet another hassle that took weeks to resolve.
This entire mess took over three months to sort out, and through all of it, I was the one constantly reaching out and initiating communication. Not once did I receive any proactive updates from management.
I genuinely enjoyed the facility and the equipment, but the management at this gym is completely unorganized, unprofessional, and terrible at problem-solving. After all of this, I would never spend another penny at this gym, and I would highly advise others to stay away if they value their time and money.
Source: Google
June Baker
★ 5
This is a great gym. Plenty of hours to get a workout in. Lots of equipment. Great classes. Instructors are helpful without being obvious. A good variety of classes. Gym is clean and the location couldn't be better.
Source: Google
MaryAnne Giangregorio
★ 4
Source: Google
miguel bayon
★ 5
Great place and plenty of parking. The staff is friendly aswell.
Source: Google
Rebecca Plantamura
★ 4
I do love the edge, but some of the classes are way over packed. People are supposed to sign up ahead of time and noone checks to make sure they are supposed to be in the class. It aggravates me so much!
Source: Google
John Marfiak
★ 5
Close to home and plenty of room to work out so you're not on top of each other like it used to be 30 or 40 years ago at other gyms. Everybody should go to a gym to work out no matter what their age or condition. You can take your time and get some results and feel better.
Source: Google
David L
★ 5
Cool,clean and friendly staff.. But temperature control inside is challenging ,because they fully blast the fans when temperatureus are cold. Makes you feel like the AC is on. Can be opposite on a hot, sunny day. Fans are off, like a sauna. It's funny how things like this make working out uncomfortable . I'm sure I'm not the only one, but 1 of the few to speak up about it .
Source: Google
ted McGann
★ 5
Source: Google
Tighe Jorgensen
★ 5
Source: Google
George peele
★ 5
Good workout and easy to get on equipment
Source: Google
Mary Scott
★ 4
Source: Google
Carlos Paucar
★ 5
It's my second home, but some new staff need to be more friendly at least a courtesy "Good morning"
Source: Google
Lori LeDonne
★ 5
Source: Google
Jose Dias
★ 5
Great place to work out, the staff if good and the manager is great.
Source: Google
Niko Valaris
★ 5
Plenty of equipment, clean, and not too crowded.
Source: Google
michael nealy
★ 5
There are number things that make the Edge in Shelton a great place to work out. The facility is immaculate both on the Workout floor and the locker rooms. In addition, the staff is helpful and always greet you with a positive smile.
Source: Google
Estefania Lara
★ 5
I love this gym!
Source: Google
ROSALBA ORTIZ
★ 5
Source: Google
Patrick Sullivan
★ 5
Its a nice facility with a friendly staff.
Source: Google
Jacob Cassidy
★ 2
Great people, always friendly
Dealing with customer service after needing to cancel was absolutely awful. Overcharged and wasted lots of time. Really a shame
Source: Google
Sasha P
★ 4
Source: Google
Anita Sluzewski
★ 5
Source: Google
Mara Skowronek
★ 5
Source: Google
Leonelncm
★ 5
Source: Google
Giovanni Fretes
★ 5
Source: Google
Isabelle Griffith
★ 5
Source: Google
Maureen Millward
★ 5
Source: Google
Jena Gambardella
★ 1
Source: Google
Kenneth Howell
★ 5
Source: Google
Michael Alterio
★ 1
I've visited the Edge Fitness Club in Shelton twice this past month, typically frequenting another location. My experiences here were mixed. On one occasion, a front desk staff member was quite rude when informing me that the gym was closing, not taking into account that I had my AirPods in and might not have been aware of the announcement. Their tone was rather presumptuous and unwelcoming. During another visit, I was disappointed to find that I couldn't access the room with the TRX bands, which are not available anywhere else in the gym. Despite efforts, the staff couldn't open the room, which was a letdown as I specifically wanted to use those facilities. It would be beneficial for members if the club either ensured access to this room at all times or provided TRX bands in a different area of the gym for broader availability.
Source: Google
Orly
★ 5
Source: Google
vee rrr
★ 5
Clean gym, nice staff, and respectful gymgoers. Would be better if they had expanded into the space next door in the years it was vacant especially because it can get packed. Derby, Stratford and Trumbull Edge gyms are way bigger
Source: Google
Ryan Nettle
★ 5
these two are the reason that i’m slaying my fitness goals
Source: Google