★ 5

Wonderful, kind staff; delicious protein shakes and smoothies; and just an amazing gym! You’ll meet so many great people at the gym.

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★ 1

Please stop allowing women to dress inappropriately/filming men to post on tiktok in an effort to humiliate them. Nobody should be filming here, period.

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★ 1

Sorry you don't take cash as payment.
Cash has been king since America was founded.
Cash is no good here???
Place sucks.
Got laid off and want to pay my bill cash.
They don't accept cash.
Can't cancel because I am in a contract.
Should have read the reviews before I signed up.
Read the reviews before going here.
These dudes suck.
La fitness up the street takes cash and can cancel at any time.

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★ 5

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★ 2

I’ve never encountered such a lack of professionalism in club management as I have at The Edge Fitness in West Hartford. The immaturity displayed by both the manager and assistant manager reflects just how poorly this location is being run. It’s astonishing how leadership positions can be held by individuals who seem to have no understanding of professionalism, respect, or accountability. I recently came across a review for another Edge location that described its management as “incompetent with God complexes.” Honestly, that same description fits this club perfectly. The inflated egos, lack of courtesy, and overall disregard for member experience make it clear that strong leadership and genuine customer service are missing here.
Until the leadership culture changes, the club’s potential will continue to be overshadowed by poor management and unprofessional behavior.

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★ 2

Good luck trying to cancel your membership. I got pregnant and moved to another state and still gave me a huge issue when I wanted to cancel my membership.

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★ 5

I recommended Yvette’s strength classes. They are so challenging but in the best way possible, she also has the best playlist which always keeps the class pumped.

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★ 1

Worst Edge location ever! The front desk employees have terrible customer service they don’t even acknowledge or greet you when you walk in. Management is just as bad!!!! they avoid dealing with issues and make it nearly impossible to get a refund or a clear answer.
I’ve been to the Edge locations in Hamden, Bristol, Meriden and Orange and none of them compare to how poorly this one is run. West Hartford needs better management and staff training ASAP!!!!!!!!!!! It feels like they care more about taking your money than treating members with respect. Do better!

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★ 1

Nice gym overall. Well-equipped, and with friendly staff, but their sales tactic is awful. I pay for the highest-tier Strong membership only to bring a guest, yet every time I do, they’re made to wait and then pushed to a sales rep who has to sign them in on their computer using their email, then they haggle guest to sign up on the spot. After 10+ years of going to different gyms, I’ve never seen such an aggressive and unnecessary approach. A guest pass should be a simple scan and go, not a sales pitch. The gym itself is good, but this tactic leaves a bad taste in my mouth and makes me question renewing my membership.

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★ 5

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★ 1

Dishonest and Scam, signed up for a free trial and when I went in they lied and said they couldn’t offer it to me as listed on their website. Person who helped me was emotionless and dull

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★ 5

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★ 5

All of the staff are very helpful. There were two occasions I locked my keys in the locker and they helped me. Kyle is outstanding!

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★ 1

Would be the perfecttt gym if it werent always so cold and breezy. Makes it difficult to stay warm and sweat. Temperature is awful. If someone interrupts me to say hello which happens often. In less than a minute conversation I am freezing and have to warm up again.

Update 9/2025. Gym is still freezing and zero changes have been made since the company responded to my first bad review. And employees have told me settings here have remained the same. Disappointing. Everyone complains it’s too cold.

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★ 5

Plenty of machines and good variety. Classes look interesting but I don't use them. Really clean!!! Constantly cleaning machines and the locker room. Plenty of lockers and space in locq

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★ 2

I know this is a corporate thing and has nothing to do with the staff at this specific location, but the national guard ads are in extremely poor taste to have suddenly started running on the TVs right now of all times

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★ 5

Lots of equipment. Broken machines repaired promptly. Giant ceiling fans provide excellent air circulation all year round. The gym is well laid out, with sensible groupings of equipment. Great free weights section, with a bunch of full power racks, not just half racks. I've been lifting for over 55 years; Edge West Hartford is by far the best gym I've seen. Keep up the good work!

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★ 3

I was in search of a gym to join, and overall I’m giving this location 3 stars because the staff was genuinely amazing — very friendly and helpful.

That said, as a first-time visitor, I was completely thrown off by the gym itself. The equipment setup felt overwhelming, with machines packed in tightly, which made the atmosphere less welcoming. I also didn’t see a Smith machine (and if there was one, it wasn’t easy to find).

The equipment appeared a bit outdated, though still functional. Since I only had a guest pass, I didn’t get access to other areas of the gym, which made it difficult to fully evaluate the facility.

The daycare closed at 12 and reopened at 4:30 which left me working out with the after work crowd which was additionally overwhelming.

Overall, I did not feel the experience warranted me joining.

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★ 5

Great club. The staff is very friendly and they are always smiling.
The equipment is great and the club is clean.

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★ 1

The Edge Fitness Clubs as a whole are terrible. They have zero customer service. When you bring any concerns or request to them they brush you off, say they can’t do anything and to email their ABCFitness contact. The staff don’t know anything about the policy’s and give false information.

I signed up for a promotional 2 year contact, after 3 visits to their gym I decided it wasn’t the right fit for me. Overcrowded, no equipment available and the whole vibe of the gym is just for show. I asked to cancel my membership as I no longer wanted to go and wanted to sign up for kickboxing instead. They were incredibly unhelpful it was like talking to a brick wall, just all around no’s. I said fine and never returned. Later I moved apartments and asked to transfer my home gym to a closer location. They sent me a document to e-sign, signed it. And somehow the location was never updated. My partner did the same with his membership. He started going to the new location, months after he going almost everyday they have the audacity to say it’s not his home gym and kick him out. Ridiculous!!! After signing documents to change it they can’t get it right. I sent them a complaint….utter silence. The contract ended earlier this month, I selected do NOT auto-renew but come to find out they still charge me. I went
to the west Hartford location and they tell me I need to provide them 30 days written notice to ABC Fitness. I’m furious after months of trying to get this membership cancelled not one person mentions that come end of contract they still need 30 days notice to cancel. They do not care about people all they want is your money and their image. Would never recommend the Edge.

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★ 1

The worst gym when it comes to customer service. They are very unorganized as a management team. The equipment in the gym is fine, but if you need to talk about your membership, changing your payment method or anything requiring a human this gym is terrible. Canceling the membership is difficult, they love to charge you with fees on top of fees (and I’m not talking about the annual maintenance) If I could pay you random review reader $15 to not choose this gym, I would. Save yourself the trouble and workout anywhere other than the EDGE.

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★ 5

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★ 5

10/10 location motivational quote to read as soon as you walk in the gym and motivational speeches available from Patrick when needed. "No one's worn your shoes before, so how are you going to let them tell you how to wear them" - Patrick. Honestly I was low on energy and he could tell. Random epic quote and he was straight back to work while sipping his Ghost Energy drink available at all Edge locations 😮

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★ 1

Clean your showers, there is black mold in between the tiles in most showers. With how expensive and crowded you guys are, you’d think you would have better service.

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★ 5

Variety of exercise classes and equipment.

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★ 5

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★ 5

Really nice equipment, staff is super friendly and helpful. Seems like their hvac equipment produces 100% fresh air which is easily overlooked but crucial when lifting. The facilities were clean as could be as well....easily and hands down the best gym that I've been to in Connecticut.

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★ 5

Very packed during the week, but the equipment here are second to none!!

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★ 5

Great gym, great environment, and even greater staff. Thank you Ethan!

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★ 1

Machine number 207 cable is almost snapping I already told this and showed front desk 2 times. It’s been a month. Nobody even tagged him or fixed. And it’s almost snapping. SMH

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★ 5

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★ 1

Their cancelation policy is extremely deceiving and a terrible business model. DO NOT cancel through the website for it is false advertising. I recommend members call or go in person next time or they will continue to charge you monthly service because apparently the company does not get the emails from the website.

Other then that great atmosphere for a workout and good smoothies

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★ 5

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★ 5

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★ 5

Best gym ever best atmosphere, engaging employees. You get your money worth , so many class selections trainers are amazing!

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★ 5

It's a complete gym... I like it a lot ☆★☆★☆

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★ 4

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★ 5

Clean, organized, well equipped gym. It has everything you need and more. Stopped in from out of state while visiting the area and couldn’t have selected a better gym to get my workout in. Staff is awesome. Friendly, courteous, knowledgeable. If you’re looking for a great place to workout, this is it.

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★ 5

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★ 4

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★ 5

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Friendly inviting staff clean workout stations amazing sauna everyone respectful an amazing shake bar couldn’t ask for a better place to achieve your goals

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★ 5

Limpo, organizado sempre , e muitos equipamentos, obrigado.

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★ 4

A fine gym. Benches are slippery though which is not ideal

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★ 5

The vibe is different than other gyms. Lots of positive energies. Makes you want to workout harder. Super friendly staff and very tasty smoothies. Equipment is top notch and the place is immaculately clean.

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★ 3

I really like the edge, I do! But, the music in the gym is not diverse at all. Every day it is rock and it is blasting over my headphones. I love everything else but they need to cater to all groups, not just one.

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★ 5

I love the free weight equipment you have and how you keep the spaces clean,

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★ 1

Unbanned me

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★ 5

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★ 1

This is the worst gym I’ve ever been to. I’ve seen people vaping on the floor while working out, and many members set up tripods to film themselves. Regulars often leave heavy plates on the equipment without re-racking them. When I brought these issues to the staff, they showed no concern.

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★ 5

This is my gym, so of course I like it! But really, they keep it clean, they keep machines working, and they're not too pushy on the sales side. Overall, just a good gym to go to.

Just be careful! This particular location can get really busy at peak times. If you can go at off times, it's perfect!

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★ 5

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★ 5

It was my first time at West Hartford location and I loved it, very clean and welcoming staff but I came here for ES class with coach Eve she is absolutely the best!!! I feel challenged and satisfied when I leave after her work out. I would absolutely recommend Edge and coach Eve !If you want to be challenged and get in the best shape that you can, coach Eve is the one . I lost 30 lbs in one year and got six pack, she keeps me motivated to be my best and do better then I think I can sometimes!

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★ 1

This gym is quite frankly one of the dirtiest and low vibe environments I’ve been to for a workout. The women’s bathroom is not kept whatsoever, the wipes used to clean the machines are all over the floor in the main room, staff is not great at greeting and on more than one occasion, some of the members REEK of weed. Not upholding the standard of West Hartford in the least. Bristol much better. Get it together Edge.

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★ 5

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★ 3

It’s my second day signed up this week butttttt my first and second day there are men in the women’s 2nd floor area. I understand the woke culture but these are complete masculine men up here 😅 . I thought paying for the top tier package this was one of the features a woman section . Ladies I understand you love your man, I love mine too !! But I think it’s just out of respect for the other women that have expectations for it to be a woman section. The first night one and tonight’s there’s two, it multiplying like bunnies up here !
Other than that a great gym to work out at !

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★ 5

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★ 5

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★ 5

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★ 2

broke my contract, and they’re pretty rude

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★ 3

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★ 5

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★ 3

I'm not sure if this gym got new management but from 5 broken treadmills (weeks) until fixed, dusty towers, always out of wipes to clean machines, one pair of matching handles for cables, it sure hasnt gone unnoticed. I've been a member for 4 yrs and this is as bad as it's been IMO. Other than that great energy.

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★ 5

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★ 2

The gym is good in terms of the equipment but they have definitely overbook people … to the point you have to wait 15 - 20 min for a rack , a bench or a machine

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★ 5

I feel very comfortable in Edge Fitness Club West Hartford as the people are nice, the place is very clean, the locker rooms are safe, the amenities are a plus - sauna, hot waterbed massager, chair massager, new machines, spacious, nice employees, nice cleaning crew, etc.
Very much recommended

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★ 1

Goofy guy up front trying to charge me $15 for a day pass when I asked for the free trail. Scammers

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★ 5

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★ 5

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★ 5

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★ 1

Every day at least 4 machines out of service
And now The Sauna been 10 days broken
Do not sign up here this place not worth the money you pay.

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★ 1

Got scammed ; charged me 85$ before the new year now they trying to charge me 65$ not even a month into my membership. Not including my monthly membership. They’re trying to do this before it becomes a law that companies need to make it accessible to cancel the membership as easy as it was to sign up for it. Very shady and scummy. And then to cancel they wanna charge me that $65 even tho I chose the month to month option.

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★ 5

Great genuine experience with staff personal trainer Gianni. Very knowledgeable on nutrition/supplements and provided helpful recommendations to reach fitness goals! Appreciate his willingness to assist and check in on progress since he joined the team. It is nice to meet a coach who genuinely seems to care about his clients aspirations without trying to oversell the product. Highly recommend!

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★ 5

Super Clean..Super Friendly & Helpful..Best Classes & Instructors ..
Love the Sauna... Best gym ever...!!!

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★ 5

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★ 1

They are terrible at managing inventory. I’ve been going here since October they have been out of stock of chocolate protein twice. I was also mistreated when purchasing a shake I told the GM my concern and received no compensation. I recommend management retraining a customer shouldn’t leave unsatisfied.

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★ 3

Reasonable Gym, nothing too great and not completely a dud. Manager is not approachable or communicative/ responsive, staff is good. You go, do your stuff and come back. TV screens on the cardio machines do not work regularly and some channels especially CNN seem to be blocked purposefully. When asked about certain channels the response was "This is what it is". So a okay type of gym.

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★ 5

Great atmosphere to start the mornings

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★ 5

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★ 5

Tunometecabrasarambambiche

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★ 5

Nice Facility. Great Staff. Asia and Bradley are awesome!

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★ 5

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★ 5

The equipment is never out of service for repair, and the facility is always clean. The dry sauna seems to be fully operational. This is the best gym experience in the area.

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★ 1

A whole bunch of unprofessional, ignorant employees working there. Can't solve customer service, not even sure how they got hired with that nasty attitude towards customers. I'm still waiting for corporate to return my email with the complaint because even the manager doesn't do anything since they all are friends and cover each other and don't care about providing good customer service.

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★ 5

Great services, knowledgeable trainers, good selection of workout equipment. I've been a member since 2020

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★ 4

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★ 2

When my contract is up I’ll never come back to this gym again. It’s too damn packed and too damn small. They need to get a bigger space. Would not recommend

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★ 5

I love the Edge! It's such a great gym with friendly staff who answer all questions honestly and enthusiastically. The locker rooms are always clean. They also offer great classes and flexible membership options!

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★ 1

ONE of IF NOT THE WORST GYM I've ever enrolled in they will continue to take your money even if you waste your time sending emails & doing the most. DEFINITELY WOULD NOT RECOMMEND GO TO HEALTHTRAX OR SOMETHING

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★ 5

This place stay busy and packed.
Definitely can see people here are dedicated to their workouts routine and fitness.

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★ 5

Great staff , good materials ,come and see

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★ 5

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★ 5

James is a very effective personal trainer. He helped me get over a year-long plateau. Well-equipped location with friendly staff.

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★ 5

My work out in the Edge Club to me is a excellent experience every day shearing with the other members.

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★ 5

Es Un gym super equipado con todas las máquinas modernas y limpio ❤️

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★ 5

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★ 2

Imagine falling off the stair master and the staff seeing and not saying anything to you lol . There’s Like two guys that are cool the buff guy with the shorter dreads and Mike is cool. Everyone else weird vibez always.

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★ 5

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★ 4

Well been a member over 6 months and l feel stronger and look tone the people there are wonderful and the staffing and trainer are ever helpful with whatever you need so lmk happy to have join and it's still more to go

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★ 5

Staff is very friendly. Club is always clean and weights/machines are kept in working order. Good music and other members are always kind.

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★ 5

Best gym around i guess. Just always crowded, but it's a really professional environment and there's no shortage of amenities.

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★ 5

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★ 5

Overall 5 star to this gym. But today and on Sundays music is too loud to even hear my own music and or book. I always listen to books when I am working out and it’s very distracting and harsh to listen music that loud. It should not be too loud to bother clients. Hope this review will help management to reduce valume to normal as it is on other days. Thank you

I just adjusted to 5 star as the issue was addressed and I truly like this Gym.
Thank you

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★ 4

This is a nice gym that really focuses on self body improvement no gimmicks

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★ 5

The atmosphere of the gym is fantastic and the staff is nice and seem passionate about the gym. Anytime a piece of equipment is broken it is fixed in a very timely manner. Great gym for every type of gym goer.

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★ 3

For the short time I was there. I knew this place wasn't it for me. Too much traffic. Had also heard about contract closing issues from previous users that went there. Equipment and facility all looked nice, theater treadmill is a bit much hahaha.

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★ 2

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★ 5

The gym is always clean. It is very crowded. But, it is a nice change up if you’re looking to work out amongst people. The daycare is also very convenient.

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★ 1

Rude people answer the phone

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★ 1

Went inside to enquire about the membership options. Need to think about few things before making the decision. But the sales person was very pushy and kept asking why not. I felt very uncomfortable being inside with the sales people

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★ 1

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★ 5

Had the pleasure of working with James for Personal Training. Could not say anything negative about his coaching style as well as the rest of the Edge staff. James was very communicative, and always enthusiastic to help individuals reach their goals. Have been working out since the start of my military career and am still learning many things from James. James is very knowledgeable and passionate about his job and it clearly shows. Thank you Edge Staff and James for making this location one of the best.

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★ 1

The attitude I received from the manager Ashley was so out of line. I have been coming here for years and not once have I ever complained or had any problems. I have a guest pass and I come in with my sister. Not once has anyone asked me for her phone number for the guest pass. Today Ashley asked me for it, which was no big deal. However, when I asked if it was new because I have never been asked that before she just kept repeating herself what her phone number was with the worst attitude. I have never felt so uncomfortable before at the gym.

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★ 1

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★ 1

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★ 1

This place is very small a lot of the machine. It doesn’t work perfectly specially the spinning machine all the bottoms not working
The locker and restroom very dirty all the time
We have big issue with the parking lot. We cannot find space to park our car. We have to keep looking and 15 minutes just to find a parking lot
So many members and the place is very small
A lot of peoples sitting on the workout machine and playing games on the phone and we have to wait until they finish their games to use the machine and no one of the staff members talking to them
This is very bad
Do not sign up here

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★ 5

Chris’s classes are my favorite of the week!

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★ 5

Chris is fantastic! Love the 5:30 am classes!

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★ 5

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★ 1

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★ 1

If I could give less stars I would. I cancelled my membership for a few reasons, but a big one being my kids were constantly getting sick at the day care. They allow kids in with green snore dripping into their mouths, so EVERYONE gets sick. Every other week I wouldn’t be able to go because I’m not a jerk trying to get other people kids sick. But the staff is ultimately responsible for turning parents with sick kids away. But they don’t, and the workers bring their OWN sick kids in. But anyways that wasn’t even my biggest issue. I can understand that no one has a backbone anymore. The woman I spoke to about cancelling my membership did two clicks over the phone and said “all set! Just have to let you know you have to pay another payment due to your contract.” No problem for me whatsoever . But when the second payment came from my account 60 days later and I called they claimed my phone call never happened and they don’t cancel over the phone??? So how exactly was I “all set”. My boyfriend called multiple times, left messages for the manager to call him back 5 times. SHE never did. Not once. But the next time we’d call the employee would say, “oh yea I see a note here for you to get a call”. 4 months go by, we are still fighting with them to cancel. They said send an email FINALLY. My boyfriend did. At this point we are still trying to be patient and respectful to the staff. They used his email to cancel ONLY his membership when almost a dozen times we talked to staff in relation to 4 accounts. Never just one. They said because we didn’t respond to a corresponding email 3 accounts were active. The staff is very well trained to have each others backs and try and keep the customer confused and in contract. I finally went into the gym with my 2 toddlers to speak directly to a manager. She didn’t address any of the theft, any of the comments I made about the hundreds of 1 star reviews on google with people having my EXACT experience. She had her best politician face on. If I were her or an employee of this company I would be embarrassed, you guys aren’t getting paid enough to scam people the way you do. Unless there is some incentive for ripping off your customers and holding them hostage in a contract, because your staff is very much trained to do just that. Kind of wild for a minimum wage job. She made zero apologies, took no accountability for never calling back. Anyways, she was ever so gracious enough to refund one months worth of payments for 3 accounts. Supposedly. Because I was supposed to get that 2 days ago, just called and she was on vacation so now it’s Friday. Was not told last week that my refund would take longer to be processed per her vacation. Hope you had a great vacation while my credit card continues to gain interest on payments I didn’t authorize. I will spend my entire life recommending ANY other gym than this one.

Source: Google

★ 4

*revised post* I have recently been returning to this gym and I am happy to say they have done their best to keep up with the gym. Last time I went there were frustrations with organization of weights and gym in general. And I must say there has been a big turn around! numerous times I have seen staff assisting with re racking weights correctly for members (which is unfortunate) but the overall gym has drastically stepped up. Staff is always a pleasure to interact with and assist when needed. Thank you staff for all you guys do I am sure it is frustrating but I appreciate your work.

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★ 2

Negative:
-You'll find yourself waiting for equipment to use at peak hours
- There is minimum of a 1 year contract when signing up.
- There are an exorbitant amount of fees.... fees for changing your membership terms ($50), a yearly maintenance fee ($50), a fee for getting a new card ($5)... this gym is deceptively more expensive than advertised.
- Music is loud
- Some of the workers are impolite and appear uninterested
-I’ve had multiple pieces of gym equipment (straps, jump ropes, clamps, etc.) stolen from me over the past 2 years I’ve been going here
Positive:
- There's a wide variety of equipment to use
- It has decent amenities, shake bar, sauna, a women's only section and tanning bed
- Is kept relatively clean.

Source: Google

★ 5

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★ 1

This gym has the most invasive and predatory sales procedure ive ever seen. I went to the gym as a guest 2 times, after the first I was called 3 times, meetings were set up on my behalf to sign up for a membership. After the second time ive been contacted multiple more times, after hanging up on all calls I still get texts and calls daily. I was considering getting a membership but this completely predatory behavior has made me reconsider. Any other gym is a better option, do not go to this gym.

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★ 5

My every day place

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Edges the good place to start when you’re trying to get into shape they work with you and communicate step-by-step to get you started and make you feel very comfortable

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

nice place

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Indeed a 5 star

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★ 1

I’ve been going to this Edge with my sister who has the highest tier membership allowing one guest per day. Suddenly one day I was told I could no longer come in, as they proceeded to try and sell me a day pass.

1/5 stars what a scam. You don’t get what you pay for. Looks like I’ll be driving 35 minutes to UConn storrs where I can use a bigger and better gym with my undergrad pass.

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★ 5

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★ 1

Before joing beware in order to cancel your membership is a very long process. Not easy as once upon a time. Since gyms don't make a huge revenue they use this tactic to make money. Don't join this gym unless you plan to pay every month for life.

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★ 2

I felt that the front desk associates were socially awkward and slightly rude. I feel like they can benefit from customer service training.

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★ 5

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★ 5

One of the best fitness clubs I've been to in CT has everything except a pool

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★ 1

covered in frat boys and frat girls. over it. you guys don’t need to be working out anymore. stay home, go once a month at the most.

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★ 1

Impossible to cancel membership, even if you move and provide documents. You can call the parent company to cancel, but you can't speak to an agent and there are no cancellation options. You can email the parent company, but they will never respond.

Outside of not being able to cancel, and the joke of a customer service center, I would give the gym 3/5 - it's got great equipment but is always packed.

Update from edge fitness response: When signing up I knew I would move in ~6 months. The agent signing me up (I believe she was the manager) said that I could cancel prematurely provided that I submit documents proving a change in residence. Under those conditions I signed up, and here I am 3 months after moving and providing the necessary documents, still getting charged.

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★ 5

Super cool staff and people in general

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★ 1

I have been going to this location for over a year and I will be canceling my member membership !! They allow other members to touch your property when you leave it unattended for 2 mins . The manger absolutely did not help . I never been so disappointed in customer service like this . Don’t waste your money since there is a 2 min limit for others to get permission by the front desk staff to move your things !! Will be canceling my membership!!! This is not ok

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★ 3

So long as you're able to secure a squat rack, this is a great place furnished with all the bells and whistles you need for an amazing workout. Also, love the InBody scans.

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★ 5

One of my favorite edge locations. Very open set up. Clean sauna. Always open equipment at off peak times.

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★ 1

If youre going to bill me for a studio meant for women only and let men into with the disclaimer that these studios "arent available in CT" (despite this company being started in CT) then dont put the PRIVATE STUDIO attached to the WOMENS locker room. Im sick of men being in what is clearly supposed to be a women only space.

EDITED due to the response of the studio: do better. You're letting men into our locker room area who feel comfortable enough encroaching on that space. The womens locker room has a door around it for a reason. Make a second private studio for the men - boom. Problem solved.

Source: Google

★ 5

As a disabled individual, I will honestly say that the edge have the best leg equipment. 💪

Source: Google

★ 1

Please do your research about how predatory the edge is in the billing practices. You'll see their parent company ABC billing will do ANYTHING to take your money. I cancelled my membership and they sent me a FAKE refund amount. The manager who helped me gave me insane attitude for the mere attempt and getting my refund, and after the fake receipt of it there is nothing a person can do. My review here is not unique. Do your research before joining because they do not care about your nor will they do anything to remedy their practices.

Source: Google

★ 3

Staff/management. Purchased a shake at the counter. The staff member filled up a small 20 ounce cup. At least 1/4 of a shake was left in the blender. When I asked for the remainder of the shaken I separate cup, I was told that management was cracking down and they weren’t allowed to give me the rest of the shake that I paid for and preferred to dump it into the sink. Not only was it a waste of money, but also I didn’t get the nutrients as advertised. Maybe management should consider buying bigger cups if they’d rather dump out at paying customers shake.

Source: Google

★ 1

Awful customer service - I moved and it took me months to cancel my membership. Zero accountability from the team at Edge as they just pass you off to a third party company to cancel memberships. If there's any chance you may have to cancel in the future look elsewhere.

Source: Google

★ 5

Source: Google

★ 1

Horrible customer service to cancel a membership! Canceled last month, called again today because I was charged. Young man who answered the phone told me he could help me then put me on hold, after 10 minutes I hung up and called back. No assistance was offered. Asked for a manger, was told they were out of the building and the corporate person that was there is busy. Told him to get her so I can be assisted. Put on hold again for another 8 minutes. Called back. No answer for 20 minutes until a young woman answered the phone yelling at me that she just got off her lunch break and hung up on me. Guess what? I still don't have a refund! Don't waste your money on a company that lets their staff treat people like this! Horrific.

Source: Google

★ 5

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★ 1

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★ 5

Buenas instalaciones, buen ambiente y buena música. Tienen maquina de masajes y puedes ver películas haciendo cardio en bicicleta.

Source: Google

★ 5

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★ 1

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★ 5

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★ 5

Love this gym. Everyone has been so nice from the employees, trainers to other members. They offer a variety of classes and its very clean. At least West Hartford and Meriden are.

Source: Google

★ 5

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★ 5

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★ 5

This is a pretty dope Gym. Been attending with my girlfriend and we do enjoy the services and machines offered towards our workout experience. Definitely gonna continue attending.

Source: Google

★ 1

Again, very late to open. More than 30 people waited outside and in their cars today for almost half an hour before they open. This place is becoming ridiculous and seems to be run by children. Very unprofessional!

Source: Google

★ 5

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★ 5

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★ 1

Please hold your members responsible for social media postings that are inappropriate.
https://youtu.be/-qXA8-hXRr4?si=Pm_J9M_q-yURzjDf

Source: Google

★ 1

remove toxic people from your gym. as a man, i was accused of being a creep and was actually kicked out of the gym even though i wasn’t facing the girl nor was in the same section. how about you guys start acting like a business and not a bunch of 6th graders.

Source: Google

★ 1

No parking, ever. The staff plays their own music so loud that conversation means yelling and you can't hear your own music in your earphones. The staff also hates the members or are indifferent to them. Women have to pay extra for access to the secure "women-only" area. At night, this place turns into a club. For two hours before closing, staff yells into the loudspeaker that they will be closing in two hours and the place is vacuumed and 1/2 equipment becomes unusable. ALL DAY EVERY DAY THE HEAVY LIFTING EQUIPMENT IS OCCUPIED AND YOU HAVE TO WAIT, SOMETIMES OVER AN HOUR.

Source: Google

★ 4

Not a bad gym. Clean, new equipment, great amenities, friendly and helpful staff. My only complaint is how loud the music is. It’s like being in a night club. Even with apples noise cancelling AirPod Pro’s, I can still hear their music over mine. Not good.

Source: Google

★ 5

Source: Google

★ 1

Tried to use a free three day pass, staff was unwilling to work with us and had a lot of restrictions on the pass like not having a CT state ID, never had this happen in the past... was not let into the gym. Will never join an edge fitness if customer service is that difficult from the start. Mind you, I’m a doctor and avid weight lifter and have tried a lot of different gym locations in the past due to my work, front desk staff need to be better trained.

Source: Google

★ 1

Source: Google

★ 1

Incredible rude, misogynistic front desk staff. Would never pay money to use this gym. Management- do better with who you hire.

Source: Google

★ 5

Source: Google

★ 1

Deserves a 0/5, due to the horrendous service and snake oil business practices. Gym is beyond busy during the morning and afternoon. Trying to cancel a membership here is a nightmare, and take everything that a sale person here says with more than a grain of salt.

Source: Google

★ 5

Source: Google

★ 5

This is a very clean and spacious gym. Tons of different equipment and space to use. I signed up with one of their trainers, Brad Paradis, and have had really great results. Brad always has a great plan and is very personable. He takes into account my goals with everything we do. Really happy with the progress I’ve made with Brad in only 3 months and always look forward to our training sessions.

Source: Google

★ 2

Never said anything about the annual fee when signing up

Source: Google