★ 1

Absolutely terrible. My son plays soccer here he is only 3 and has asthma and bad allergies and we still did our best to make it to the practices and games which are inconveniently too early (9am). At the end of the season they are all supposed to get trophies and they apparently didn't have enough for the team so my son didn't get one. He already was having a bad day but he is only 3. They also didn't have the jerseys for several weeks and the kids were forced to wear extra large jerseys. Even when they came in, not a single one was 3t. The same people who coordinate the sports also coordinate the after-school program which we had issues with. Even the elementary school knows it's a mess and unstructured. After the experience with soccer, I will be canceling my membership at the gym. I only joined for the convenience but I can't support a business that is reckless with children this way. The only positive experience I had is the kids club. They are wonderful.

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★ 5

Wonderful staff and beautiful facility! Warm pool and I really enjoyed the swim!!

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★ 5

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★ 1

——————Update Review Summer 2025——————————-

I am writing this review as a deeply concerned and disappointed parent.

I enrolled my daughter in Camp Cassie, run by the YMCA in the Bar Glasgow area, and from the very beginning, I was fully transparent about her needs. My daughter is diagnosed with Stage 2 Autism and has a learning delay. I clearly communicated this during registration and discussed her mild behaviors: she is nonverbal, sometimes prefers to play alone, enjoys walking to self-soothe, and expresses joy by dancing or vocalizing due to her vocal cord condition. I also discussed the importance of a buddy system or one-on-one support, and I was initially reassured that such accommodations would be provided.

However, what followed was incredibly disheartening and discriminatory.

Before the camp even completed a full day, my daughter was dropped from the program. The stated reason? That she wanders off and does not participate in group activities. These behaviors were clearly explained ahead of time, and they are also common traits for children on the autism spectrum. It was clear that no real effort was made to accommodate her, nor was she given a genuine chance to adjust or be supported as promised.

What’s worse, when I came to pick her up — in the rain — all the children were outside and the staff could not locate my daughter. I was told they didn’t know where she was. I ended up searching for her myself, and found her alone on a basketball court, unsupervised and completely disconnected from the group. It was heartbreaking to see my daughter, who already struggles with social connection, being left behind and uncared for like she didn’t matter.

To make things even more frustrating, I had arranged for her therapist from Easterseals to coordinate scheduled therapy during camp hours — something that was discussed in advance. The YMCA never followed through or allowed the therapist a chance to reach out and support her, as if my daughter’s care plan was irrelevant.

This experience was not just a case of poor communication — it was blatant exclusion of a child with disabilities. YMCA and Camp Cassie clearly lack the staff training, compassion, and inclusivity needed to support children with special needs, even those with mild autism. Children like mine deserve support, not to be pushed out or treated like a burden.

As a parent, I want other families of children with special needs to be aware: Camp Cassie is not a safe or supportive environment for neurodivergent or disabled children. The lack of preparation, care, and follow-through was unacceptable — and deeply painful to witness.

I sincerely hope the YMCA reevaluates its commitment to inclusion, staff training, and the promises it makes to families — because what happened to my daughter should never happen to any child.

Source: Google

★ 5

Our ENTIRE experience at the Bear Glasgow YMCA is ALWAYS above and beyond excellent! Today we’ve had such a wonderful experience thanks to the exceptional lifeguard team — especially Auron! He’s incredibly attentive, patient with children, and respectful with every guest. I’ve noticed how thoughtfully he handles concerns in and around the pool, always choosing the right tone and approach. You can tell he genuinely cares about everyone’s safety and comfort. It’s refreshing to see someone so committed to their role. All of the staff here have been fantastic, but Auron truly stands out. Keep up the amazing work!

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★ 1

Rude and belittling front desk

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★ 5

This place has everything I love it. The staff is very nice

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★ 5

I usually go to the Middletown ymca but decided to try this one out. As a gay guy like myself I felt very accepted and welcomed by everyone. Got to work out with some cute twinks and jocks which was fun. Hit on a few guys in the locker room and also got their numbers which was a bonus!! Indoor and outdoor pools r very well maintained and clean. I enjoyed this one a lot more than Middletown one. I live a half mile from the Middletown one and this one about 15 minutes. I will drive 15 minutes rather then go to the Middletown one that’s always over run by rude teens and immature middle school boys running around naked in the locker room. This one feels a hell of a lot safer than Middletown . Definitely coming back again !!!!

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★ 1

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★ 5

The best Y in Delaware! Great community and staff!

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★ 5

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★ 5

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★ 5

As usual The Trunk and Treat was great this year, 2024. I always sign up for the trunk part. Why are the trunks not judged? Some of us really get into it. The kiddos are always so happy and having so much fun. Thanks for the candy. We ran out as is always the case. Wonderful job. Wonderful organization. Wonderful staff.

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★ 5

Melissa’s hot yoga class is everything during the weekdays! Thanks for having her.

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★ 5

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★ 3

So far it’s typical . I don’t like facilities that cater to children , usually facilities who work with children have a few if not all employees who treat them children like they are less than because they are children . My son is at summer camp here and so far only thing after 2 days here a lady said she had to hurry up and make my child slime because she wasn’t trying to have my child complain and hear him ask why everyone else got slime but he didn’t. Mind you think about paying for this service as an adult for yourself and you experience this yourself would you be ok with that yourself ? I wouldn’t go back . If you know how many people talk to children a way they wouldn’t talk to me then you know there is probably more to come here in this review 🙄. Having your child go to be with adults whom you never met is a very weird thing .. scary to say the least ! Just waiting for more rude comments to happen and then I’ll look elsewhere to send my money with my child . Sadly this is most facilities that cater to children . So they are a typical place .

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★ 2

Caution to Black families: if you visit the outdoor pool, make sure adults and guardians are also present. The lifeguards target Black children for playing in the pool and will kick them out. File a complaint with DE YMCA if this happens to you.

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★ 5

Talked to a manager today, it seem they understand part of my concern . I will work with management to get my kid more lessons, will update review again.

Update, my son has autism, the management here is willing to work with me to process with my son, thank you for the effort.

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★ 5

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★ 5

Great place and customer service my daughter love it here shout Mr Aj & Ms Ebony she loved the WOW PROGRAM with them this year thanks for all yall do I appreciate it a lot keep her busy☺️

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★ 5

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★ 5

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★ 4

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★ 1

Awful hours - they also look for any reason to close early/not open at all. Equipment is abused by children, and not maintained. Cardio equipment takes up most of the facility. Overpriced of you don't plan on using their "classes" , which also suffer from poor scheduling and staffing.

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★ 5

I absolutely love going to the Bear YMCA! Everybody is knowledgeable. Kelly M (Fitness Instructor) always made time to come over to say hi every time I was there. That was always very welcoming! Miss her, haven't really seen her in a while, hope to see her soon!

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★ 1

This gym sucks don’t go.

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★ 1

Worst customer service experience

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★ 5

Best kids zone! Very nice ladies. Heated yoga is very good, zumba!

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★ 1

These hours are complete garbage

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★ 1

Trainers just talk with each other the whole time and don’t really help you when you pay them. The gym equipment feels a bit old and one of the cable machines is always on its “rest day” making it impossible to use them. Overpriced, overrated, and unwelcoming.

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★ 4

I have visited YMCAs in the Southwest, the South, and the Midwest, but I've realized this Bear-Glasgow location is one of the best. Having been built in more recent years gives us an advantage. We have an indoor and outdoor pool (not as common as one would hope for), larger workout spaces than many YMCA's—even in heavily populated areas and a variety of programs. Now it is disappointing despite having mostly excellent interaction with staff members, that there are a couple of people who were not as welcoming. In general, I think they do an excellent job, and it seems most who work there enjoy helping people live a healthier life and recognize how important it is to the community. I know we are bound to encounter someone who may be negative or have poor interpersonal skills.

Back to the positives: the private swim lessons my two children had were excellent, a trainer who worked with me shortly after I was struggling with a new newly diagnosed autoimmune disease was compassionate while setting excellent goals for me to attain, the exercise equipment gets updated and so far any concerns I had over something working inefficiently has been addressed so this is where my family continues to work out. One of our sons uses his university gym while he's at school, but anytime he's home for a visit, he's ready to go back to the YMCA.

For me, I feel much more comfortable and accepted I don't worry about my physical limitations after illnesses and at times when I've struggled with my weight, I didn't feel uncomfortable coming in to work on getting my weight down. The people who show up at the YMCA are always a variety of sizes, shapes, colors, and capabilities! My attention recently shifted to the water classes to help me deal with mobility issues, autoimmune arthritis and chronic pain. I will be attending these more and appreciate not needing to find another gym. I just have to shift areas that I focus on in the gym now.

To me, this gym WOULD be a 5 star if the prices were more reasonable for a family and if they extended their outdoor pool times and the whole gym's closing times. I can remember when the outdoor pools were available for a longer time frame after their summer camp will use it in the morning, and I remember not long ago when they used to close at 10:00 p.m. At least adding that hour back or even more would do wonders for health and fitness conscious students, working individuals, or those who just prefer working out at night.

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★ 1

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★ 1

Certain people don't ever put weights back and no one says anything. It's called common courtesy to re-rack your weights.

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★ 4

Updated review: It seems as though the sauna has been successfully repaired and no longer experiences fluctuations. I have also overheard other members expressing their satisfaction with the improvements. In the past, when I was a member, the gym's weekend closing hours were set at 4 pm. While extending it to 6 pm is a step in the right direction, personally, I believe that 8 pm would be significantly more convenient. Nevertheless, I still firmly believe that this gym is one of the best in Delaware, and the staff members are truly exceptional.

This gym as the potential to be a 5/5 star. The equipment and gym space is decent. The pool, exercise classes, and kid activities are cool, I just never have used them personally. What makes this a 3/5 rather than a 5/5 is one, the cost. $85 for a single adult. For reference, edge fitness just increased their price to $40 a month. Second, the closing times. On weekdays they close at 9pm. That’s not rhe end of the world, but Extending it an extra hour would be nice. Weekend times are 6pm. 8pm would be a lot better. They also close the pool/sauna and basketball courts 15 mins early. Also not the end of the world just a bit annoying. Lastly, the sauna temp is never consistent. Some days you’ll get 160 degrees (too low) and rarely will you get the optimal temp of 175. If they changed those three things, this gym would be worth the $85 a month.

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★ 1

The staff were either unable or unwilling to stop criminal activities. Management refused to assist aggrieved patrons. What use to be a safe environment with diligent employees is now a haven for criminals.

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★ 1

118$ per a month it's like paying for frustrations and headaches very poor customer service up front.

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★ 4

I’ve been a member for quite a few years now, yes it is pricey, but it’s close, usually not crowded when I show up, and everyone is friendly. Would love if they installed EV charging in the parking lot, that would make it 5/5 for me

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★ 5

Been going here since I was 10. A decade later I’ll be 20. Friendly staff,nice atmosphere and great workout options. My happy place!

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★ 3

I had my child write to the pool. It started from 1. Since no one informs us, I think we pay directly as level2-3 and continue. When I went to talk for a higher level, they said we don't have a place and told me to wait for 2 months. I had my child registered elsewhere and bought it from here. I sent an e-mail about this issue but no one replied. Your child, who has lessons, can't go to the upper class with priority, it's a very silly system.

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★ 1

Every one is very polite but you WILL be ripped off. Good luck trying to cancel your membership. You have to fill out a huge form. Any chance that big annoying form is available on their website? HA! Don't be ridiculous. You need to contact someone so that then they can email it to you days later when it is at the bittom of your priority list...is that form in an editable format? Of course not! You have to print it out fill out an entire page of information THEY ALREADY HAVE then scan it and send it back to them.

This is not an accident, this is INTENTIONALLY designed to exhaust you so you stop mid point and get charged more money because you are living a life and get distracted from the 1000 hoops they make you jump through.

Absolutely infuriating, stay away unless you never intend to leave

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★ 1

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★ 1

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★ 1

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★ 5

A special thanks of appreciation to Lisha Fields! I would like to recognize the outstanding efforts so graciously given by Lisha Fields. She is a true gem and is committed to superb service and going above and beyond for the Bear- Glasgow YMCA members and families.

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★ 5

This ymca has everything you need from exercise machines to an outside swimming pool

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★ 1

The pool staff are vicious

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★ 2

My experience has been less than desirable. I have had two encounters with the front desk. The first one was back in the summer of 2021. The picture that was on file at the time was taken 10 plus years ago. The person at the front desk called my name after I checked in . I said yes, the person just looked at me and I walked in. But I knew she was questioning ny identify. I don't mind questions but tone and manner are essential to positive interactions. Most recently I got a new creditt card and didn't update my card with the front desk. Subsequently. my membership. was cancelled due to non payment. Which I wasn't aware of until I tried to check in the other day. A man behind the desk ,said , "Sheri, your not a member here". Then directed me to someone else to look into the issue . He picked up on the problem immediately, I needed to update my credit card. Why someone else didn't pick up on that is my question. That's not the real problem , the tone and manner of the man behind the desk was poor. I work for a communications company and that type of iinteraction with a. patron would result in immediate customer contact training.

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★ 5

I LOVE THIS YMCA!! i made so many fun memories there at the summer camp and i loved playing soccer & swimming here. it was so much fun like seriously send your kids here because i met so many cool people that i still talk to today and i just had so much fun. the camp counselors were cool to and they were really chill i also really liked my soccer coach and out team won he was a great coach. i made so many fun memories here and it’s a great place 1000/10 ymca

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★ 5

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★ 5

Great 👍 deals
Customer ✌ service

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★ 5

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★ 5

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★ 1

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★ 1

Way too many kids running around. Also, gym members pay all this money just for it to close at 4 pm on Saturday and 2 pm on Sunday. It’s be nice to actually enjoy the place on our days off

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★ 4

I like going there it’s nice. I would like it better if people that looked like me didn’t think it was their job to police black people. We pay our money to be there as well.. My son is 2 and doesn’t want to just be dropped off with strangers. I brought his stroller and was working
Out in the lobby where are all the machines are
6 feet apart and was told I couldn’t do that. I tried to ask why but evidently I pay full priced tuition for my family to just do as they say & for me to never enjoy my membership.

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★ 5

Great place to take your kids!

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★ 5

Taught me how to swim in a little over a session! Sandy and Sam are great instructors. Everyone is always so friendly!

We recently checked out the outdoor pool and wow! It’s beautiful!

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★ 5

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★ 1

I haven’t even been a member for 30 days when I tried to cancel my membership, but they are charging me for next month anyway! The membership is expensive and the equipment is dirty, the weight room is small, and the equipment I want to use is never available because of how crowded and small it is. Overall not a good experience. Never join the YMCA!

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★ 1

Summer camp prices are RIDICULOUS. $330/week for a child to go to summer camp at a community facility?! Financial aid is only available to people who make a certain amount of money. Oh yeah, and it's $245/month if you pay almost $100/month to be a member. Very disappointing.

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★ 1

I signed up for the YMCA in bear Delaware. The weight room was small, crowded and not very clean. Overall it was a bad experience. I haven't even been a member for 30 days, but when I tried to cancel my membership they said I will be charged for next month anyway. I am frustrated and regret signing up. Don't join the YMCA.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

this is our favorite ！

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★ 5

Great Team! Always there to help!

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★ 5

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★ 5

Awesome really needed that POOL EXPERIENCE

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★ 5

Great place for excercise, swimming, and camp for the kids.

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★ 5

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★ 5

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★ 5

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★ 5

Great small group exercise programs with motivated and knowledgeable instructors.

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★ 5

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★ 5

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★ 5

Very clean!!!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Perfect gym for the entire family!

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★ 5

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★ 5

Always a pleasant experience and Glasgow walking part is across the street to provide an alternative to a cardio workout

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★ 5

Clean & plenty of space to workout

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love that the entire family can be active unlike other places where only adults can work out

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★ 4

The YMCA Bear facility is terrific and I always praise it when discussing various gyms with others. However, as a 73 year old living on a fixed income, the cost is reaching the limit of my financial capability. Planet Fitness, here I come! Yuk.

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★ 5

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★ 5

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★ 5

Great place for someone who has a child

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★ 5

This area is broad and neat and well-equipped. The staff are very kind.
I recommend the very good place for your fitness center.

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★ 4

I like the convenience of the after school program. The coordinators for the school are caring of our kids and offer different activities each day. Their interaction with the children is hands on.

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★ 4

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★ 5

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★ 1

IT'S A SHAME that YMCA of DE doesn't participate in the AARP/United Healthcare "Renew Active" program. This program helps seniors of Delaware to stay active.
I'm the YMCA member for many years.
Last year AARP paid 50% of the membership fees.
This year AARP will pay 100% of the fee, but YMCA stoped accepting the program.
PLEASE RECONSIDER YOU DECISION and allow seniors to participate.

In response to your reply.
Please be informed, that AARP discontinued 50% reimbursement program and updated it to 100% reimbursement.
Unfortunately YMCA will not accept the new program leaving seniors without any financial help.
PLEASE start accepting the nee program from AARP.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I enjoy the atmosphere of the Bear YMCA nothing to complain about.

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★ 5

The Y is rich with diversity. They help underprivileged children and people of all ages who have disabilities. I like that my family interacts with people from different socioeconomic levels.

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★ 5

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★ 5

Always great! Staff is so nice and helpful. My kids love going there. Best YMCA I’ve ever been too!

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★ 5

There are alot of programs geared for seniors and all of the instructors we have dealt with thus far have worked with my wife on participating even though she is somewhat disabled. They instruct her to do exercises in another way that she can handle and still get the benefits.

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★ 5

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★ 1

Saw a lady from front desk take business items like toilet paper to her car. She also comes in at 4AM and doesn't let anyone inside until 4:30, even other staff.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

I have been a member at the YMCA for the past 20 years, I have been going to the Bear Glasgow Ymca as long as it’s been open. My family and I absolutely love the y and the staff! We are so lucky to have a place like this in our community.

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★ 5

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★ 5

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★ 5

This YMCA has so many programs and activities for different age people. The YOGA classes were great with very quality coaches and flexible time. We enjoy these very much!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great family center! There’s something for everybody, a huge array of classes everyday of the week. My friends and I meet for yoga multiple times a week, with various times and styles of classes from which we can choose from, with awesome instructors! I recommend trying out classes and joining!

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

They deserve 5 stars!!!

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★ 5

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★ 5

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★ 5

Activities are varied and keep the kids engaged.

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★ 5

My experience at the YMCA has been a wonderful opportunity! The staff are very nice and polite. The place is very clean and spacious. My son attended the camp at the YMCA and he had a wonderful exciting time. I would truly recommend anyone to come to this location to work out, enroll their children in the camp, go swimming, and do all of the other wonderful activities and recreational fun things that they have to offer. They are truly the BEST by far!!!!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I gave them five stars because they are they have earned every bit of it and more.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

We didn't use the inside facilities but the outdoor pools are great! My 9 and 3 year old both had a great time.

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★ 5

Great amenities and a friendly staff.

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★ 5

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★ 1

Unfortunately I’m gonna have to rate bear y a 1. I was charged for 2 months when I didn’t cancel my membership properly. Tried explaining that my Autistic daughter was on life support during that time and had a long hospitalization. They wanted me to produce proof to put me on a payment plan for 2 months of fees. Months I was stuck at numerous hospital. I ended up at Elkton Ymca because they were so much more sympathetic. This y is about the bottom line. They don’t care about people. The other day they denied my access to their facility even though my current membership is National 🤷🏽‍♀️. It’s a nice facility but they should take the Christian out the name!!

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★ 5

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★ 5

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★ 5

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★ 5

I recently left a review discussing my frustration with the new automation system at the Bear Glasgow YMCA but a Bear Glasgow YMCA representative left a voicemail that explained the situation to me as well as left me with a phone number that I could call. So I edited my review to reflect the satisfaction that I had with the clarification. It is refreshing to see an organization that is as committed to customer service like the Bear Glasgow YMCA. Thank you for the help, and I am loving the new training center!!!

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★ 5

The Facility Staff Is Awesome Very Knowledgeable Of What's Available To Assist You In Every Situation. This Facility Is Advancing Day By Day., i.e Newly Exercising Equipment Has Arrived And Installed Professional., More Inhouse Space Has Become Available For More Programs And Physical Activities On A Daily Basis.

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★ 5

Amazing instructors, employees and volunteers! I always feel welcome here. There is a great variety of spaces, so any workout that you're looking to do, you can do here, among wonderful people and a clean, up-to-date facility.

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★ 5

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★ 5

Very versatile and accommodating

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★ 5

I love the variety of classes offered .

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★ 5

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★ 4

We have been coming here for about 3 months now and our overall experience has been great, the only reason they don’t get 5 stars is for poor communication on certain things. Besides the communication problems this location services a LOT of youth activity in the gym and the pool. These a new facility been built for your extreme works it’s called the TXR Room I think!

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★ 5

The classes are pretty good and there are a variety of activities to choose from. The instructors are very friendly and they always encourage to five it our best shot and drive us to do better. The facility is clean and so are the shower rooms! Highly pleased and worth the cost for the whole family!!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this location and whats even better is the kids club. The hours for the kids club is convenient and they take real good care of the kids. They also offer a a paid service called parents night which is wonderful as well.

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★ 5

The YMCA Glasgow is a wonderful place to exercise with your family and friends! The instructors are plesant and very attentive to everyone's needs to make sure everyone is exercising at their own pace. The staff is friendly and promotes a good sense of community!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

$100 for a family, 2 adults and as many children as you have. this is literally the most amazing family center/gym ever.

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★ 5

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★ 4

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★ 5

The most friendliest and helpful staff EVER! A very clean facility.

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