★ 5

Staff is friendly and helpful. I look forward to coming here. Gym area is large with lots of equipment. Would love to see some hooks added to walls near equipment for coats and other belongings instead of putting everything on floors.

Source: Google

★ 1

The gym is new, the equipment is great! like the gym.

I had a particularly bad experience with the Personal Trainers here though. The entire personal trainer setup is like classic "bait and switch" scam. The duration and terms what they explain you verbally are completely different than what they sneak into the written contract (written contract is many times more than their multiple verbal confirmations).

When you raise a question, the staff at the front desk is not authorized as well to take care of things and that delays the overall query handling or even cancellation.

If you are thinking about singing any contract here, please do NOT sign anything till you have read the full contract in printed version.

Source: Google

★ 1

I know a lot of people that got hooked onto their marketing scam, promoting the “free” 1 or 2 month trial. Which automatically charges you the yearly fee of $85 along with another month of $16. No way to avoid these fees and they deceive their customers. I am truly shocked how they think this is ok especially for people that just wanted to try out the gym. Never will I invest my money into such a company.

Source: Google

★ 3

The new gym is a welcome addition, with plenty of squat racks and a ok selection of free weights. However, there are a few areas that should be improved.

First, there are too few of certain machines. For example, there’s only one main leg press and one leg extension machine, whereas most other gyms have at least two of each. These are almost always in use, which makes it difficult to complete a workout efficiently.

Another issue is how many machines are grouped into a single circuit area instead of being available as separate stations. This setup reduces the total number of accessible machines compared to other gyms.

It would also be nice if they added more plated hammer machines and T-bar row.

The guest policy feels unnecessarily strict. Guests must always present their ID at the front desk, which makes bringing a workout partner more complicated than it needs to be.

Lastly, the hours needed be better for weekends. Closing at 5 seems too early.

Overall, it’s an ok start for a new facility, but some equipment upgrades and policy adjustments would make a big difference.

Source: Google

★ 5

The staff is great, particularly Kevin and Caleb! We definitely need another Legg extension machine, though… Newbie to fitness like to sit there and Camp on their phone.

Source: Google

★ 5

Source: Google

★ 4

Deberían de marcar la diferencia y acomodar más los horarios y cerrar más tarde viernes sábados y domingos no todos tenemos los mismos horarios cómodos para ir eso los hará más populares y ayudarían a muchísima más gente a motivarse

Source: Google

★ 5

great workout environment with motivating staff!!

Source: Google

★ 1

I was one of the people involved in this incident, and let me be very clear the way we were treated at this location was unacceptable, discriminatory, and intentionally intimidating. We came to the gym to work out together using a workout we found on TikTok. We weren’t causing any issues, just trying to enjoy the facility like any other paying member.

Instead, we were targeted because of our bodies and appearance, followed around the gym for 30–60 minutes under the false pretense of “cleaning,” and treated like criminals. Caleb Anthony approached us aggressively, made false assumptions, and accused us of unauthorized training. He lied about corporate policies, refused to provide anything in writing, then went so far as to stalk our personal social media accounts. This is not gym supervision this is harassment.

What’s worse is how their public response completely sidestepped the actual misconduct. They didn’t address how long it took just to get in the gym that day, how uncomfortable we were made to feel, or how Caleb acted as if his 7 years in the position gave him the right to lie, harass, and discriminate. If that’s how a manager behaves, it says everything about the leadership at this location.

This wasn’t about rules this was about biased assumptions and a manager who decided to make an example out of us instead of treating members with fairness and respect. For a gym that claims to promote inclusivity and a judgment-free environment, this was the exact opposite.

Anyone reading this should be aware: this is how paying members can be treated if they don’t “fit” the image this manager assumes belongs. Caleb Anthony’s behavior was discriminatory and unprofessional, and the facility’s failure to address it directly is telling. We left feeling bullied, embarrassed, and unwelcome and that’s something no member should ever experience.

Optional Policy Add-On (to strengthen the argument)
Crunch Fitness’ Member Code of Conduct emphasizes:
• “Members should feel safe, respected, and free from harassment or discrimination.”
• “Staff are expected to uphold professionalism and communicate policies clearly and respectfully.”
• “No member shall be harassed or treated differently based on appearance, behavior, or assumptions.”

Source: Google

★ 3

The hours suck. Half the time I can go to the gym, its about to close or its closing at 5pm on a Saturday. Yet Planet Fitness is always open. Other than that, the gym is pretty great. People are the nicest.

Source: Google

★ 1

Subject:
Formal Complaint – False Assumptions, Misconduct, and Unprofessional Treatment at Crunch Fitness Brandywine (Delaware)

To Crunch Fitness Corporate,

I am writing to file a formal complaint regarding a disturbing incident at Crunch Fitness Brandywine, Delaware, involving two of your staff members, Caleb and Steph. I have been a respectful member who values the community and wellness environment that Crunch Fitness promotes, but what occurred was unprofessional, invasive, and based on false assumptions that directly affected my ability to work out freely and comfortably.

On the day of the incident, a staff member, observed and followed US for approximately 30 to 60 minutes under the pretense of cleaning. His conduct appeared more like surveillance than standard gym supervision, which made both myself and the people I was working out with uncomfortable. Shortly after, Caleb approached me while I was exercising with a friend and later my girlfriend. He incorrectly assumed I was a personal trainer and accused me of “training” others in the gym.

To be clear, I am not a certified trainer. I am a life coach and digital creator who enjoys working out with friends and family to stay motivated and focused on our health goals. I occasionally share general motivational or educational fitness content online as many members do but I have never charged for training or violated any Crunch Fitness policies. Caleb’s assumption that I was conducting unauthorized training was entirely unfounded.

What followed was unacceptable. Caleb falsely stated that another person I was “training” had come in, which was untrue. He later searched for and pulled up my personal social media profile, confronting me about it in person. This was an inappropriate invasion of privacy and completely beyond the bounds of professional conduct. He then told me I could not work out with my girlfriend or friends at all, citing a “corporate policy” that he refused to produce in writing. His actions not only embarrassed me but disrupted our workout and left everyone involved feeling uncomfortable and singled out.

This situation was not handled with fairness or respect. It appears that staff acted on personal assumptions rather than verified facts or written policy. As a paying member, I should not be subject to surveillance, public embarrassment, or false accusations.

I am requesting the following actions:
1. A formal review and written response from Crunch Corporate regarding this incident.
2. A clear explanation of company policy on members working out with friends or partners to ensure it is applied consistently and without bias.
3. Retraining of staff at the Brandywine location on professionalism, privacy, and appropriate member interaction.
4. A written apology acknowledging the mishandling of this situation.

I value Crunch Fitness and the principles it stands for, but this experience has shaken my trust in your staff’s professionalism and fairness. I expect a timely and thoughtful resolution.

Thank you for your attention to this serious matter. I look forward to your response.

Sincerely,
Darnell Williams

Source: Google

★ 5

Best staff you’ll find anywhere. The team here is beyond supportive—they make you feel like they’re not just helping you work out, but actually backing you to reach goals you didn’t even think possible. Every time I come in, it feels like they believe in me and want me to succeed just as much as I do. This isn’t just a gym, it’s a place that pushes you toward your dreams

Source: Google

★ 5

Top Tier Gym. Great Staff. Caleb the GM is the guy!

Source: Google

★ 5

This gym is the best!

Source: Google

★ 5

The employees at the front desk make me laugh

Source: Google

★ 1

Employees that work behind the desk are not welcoming. If you don’t like your job than leave.

Source: Google

★ 3

Clean space and new equipment! Hopefully they can increase the hours open especially on weekends!!!

Source: Google

★ 1

Source: Google

★ 5

Awesome equipment and staff

Source: Google

★ 5

Nice clean place :))

Source: Google

★ 5

Source: Google

★ 4

Nice gym, clean and very convinent for my schedule. The only thing is that the cable weights vs the free weights are not calibrated correctly.

5lbs on the matrix for lat flys shouldn’t feel like 25lbs. Free weights are correct, cables not so much.

Source: Google

★ 5

My friend works out here, it looks nice from what I've seen 😃

Source: Google

★ 5

Have been a member for only a week and already having a great time. I had my new member training session with Shane, and it was an excellent experience. Shane was very knowledgeable, patient, and motivating. He took the time to understand my goals and fitness level, explained everything clearly, and made sure I felt comfortable with each exercise. Highly recommend working with Shane if you’re looking for a trainer who’s professional, encouraging, and genuinely cares about helping you succeed!

Source: Google

★ 5

The gym is awesome friendly staff and clean! Ollie was great, extremely helpful in signing me up!

Source: Google

★ 5

Source: Google

★ 5

Amazing place!! Had a great workout and the staff was very welcoming. Brand new equipment and looks great. For sure will be back.

Source: Google

★ 5

Amazing gym, lots of space and machines, never too crowded, alex was very helpful with setting up my membership.

Source: Google

★ 5

I’ve been going to Crunch for two weeks and it’s been a great start. The gym is clean, well-organized, and has all the equipment I need without long waits, even during peak times. The staff are helpful and keep things running smoothly, and the atmosphere is positive without being over-the-top. It’s a solid place to get a good workout in, and I’m glad I signed up.

Source: Google

★ 5

Source: Google

★ 5

the front desk staff is super helpful and the gym and equipment is great

Source: Google

★ 5

Clean. Smells good. New equipment. Staff is kind 💪🏻

Source: Google

★ 5

The staff at the front are so fun and caring! Super happy to help for anything.

Source: Google

★ 5

I absolutely love Crunch Fitness Brandywine! The gym is always clean, the equipment is in great condition, and there’s a huge variety so I never get bored. The staff is super friendly and welcoming every time I walk in, and the trainers are knowledgeable and genuinely care about helping you reach your goals. The atmosphere is upbeat and motivating, and I always leave feeling better than when I came in. Definitely the best gym in the area!

Source: Google

★ 5

Seriously one of the best gyms I’ve ever been to! You can tell the PTs are super knowledgeable and actually want you to reach your goals! Atmosphere is amazing & a nice variety of equipment! The GM Caleb is super nice! Would recommend this gym to all my friends and family!!!

Source: Google

★ 5

⭐⭐⭐⭐⭐ Crunch Fitness – Absolutely Outstanding!

I’ve been to a lot of gyms over the years, but Crunch Fitness has truly set a new standard for me. The first thing you notice when you walk in is how spotless everything is—floors, locker rooms, and even the equipment are sparkling clean and clearly well-maintained. You can tell cleanliness is a top priority here, which makes the whole experience so much more enjoyable.

The equipment is top-notch—modern, well-organized, and in perfect working condition. Whether you’re lifting weights, hitting the cardio machines, or trying out something new, there’s never a shortage of options. Everything feels sturdy and reliable, and you can tell they take great care to keep it all in excellent shape.

And the staff—wow. Every single person I’ve interacted with has been friendly, knowledgeable, and genuinely welcoming. They’re always willing to help with a smile, whether it’s giving a quick tip on form, answering questions, or just creating a positive, upbeat atmosphere.

If you’re looking for a gym that’s clean, well-equipped, and staffed by truly great people, Crunch Fitness is the place to be. Five stars all the way!

Source: Google

★ 5

Being someone who has experienced the affects of a gym atmosphere that is conducive of growth and success, I can confidently say that this is one those gyms. Where the equipment is precisely calibrated and the community is collectively driven with their own pursuits, yet willing to cheer you on with yours. This is a space where all you have to do is walk in, and you’ll just want to naturally get better because you see everyone else striving to do the same. Whether you’re a beginner looking for a place to start your fitness journey, or an experienced gym-goer looking for a place to revitalize it… this is the place for you.

Source: Google

★ 5

Been at this location since they opened on August 1st and So far I love it. The members are courteous of 1 another and the staff are always pleasant and helpful it’s a very clean and what seems to be a smooth running operation. I’m look forward to seeing the growth in the months to come

Source: Google

★ 5

Such a great place with great and caring employees. The space is always clean and has great equipment, definitely recommend getting your membership with crunch!

Source: Google

★ 1

5:20 am and people are standing outside of the gym and sitting in their cars waiting for it to open. They are supposed to be opened at 5am. People have to get to work in the mornings! This is cutting into my limited workout time! Had I known no one would be here to let us in, I wouldn’t have got up at 4 in the morning! This is unacceptable and not a good look to members who just joined this new gym. Very unprofessional! Makes me want to go back to Planet Fitness, never had this issue there and the hours are much better there anyway. Very disappointing! Also they keep contacting my mother spamming her with text messages with my name attached. I never gave them my mother’s number. People are starting to leave as I’m writing this review because there still is no one here to let us in!

Source: Google

★ 5

Greg da best

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Got an older white woman harassing me during my lifts. It happened on Saturday morning 08-09-2025. The older woman appears to be 50~60 year old, wearing a white skin tight white short shorts, white colored skin tight tops / bra. It’s kinda disturbing. This location has Olympic barbell plates but you’re not allowed to do Olympic weightlifting tho. When I signed up, Emily who signed me up said “this is not planet fitness; of course, you can drop the weight”. I guess that was only to get me to sign up.

Source: Google

★ 5

The gym is great and has lots of awesome machines. The assistant manager Greg was super helpful! Will definitely be back

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Everything is clean and well maintained.

Source: Google

★ 5

great staff and gym

Source: Google

★ 5

love Crunch Fitness Brandywine! The gym is clean, the equipment is well-maintained, and the staff is super friendly and helpful. There are a ton of classes and plenty of space to work out without feeling crowded. Highly recommend to anyone looking for a new, fun, & welcoming gym environment!

Source: Google

★ 5

Great staff… super helpful

Source: Google

★ 5

Source: Google

★ 5

Amazing brand new gym! Kick off session was great!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love the hydro massage

Source: Google

★ 5

Source: Google

★ 1

Just left was standing around waiting to be serviced 2 younger ladies walked in the guts came running over to them Im still standing there Idt they may be senior friendly I walked out very disappointed

Source: Google