★ 1

The Dover YMCA gym has several things that could be improved. First, the customer service. They didn’t manage my bank account change correctly, and I had to pay a percentage because of their mistake. Second, some of the machines are rusty, and the bars leave stains on your clothes. Lastly, if you go during certain hours in the morning or afternoon, it gets really crowded, and you have to wait to use the equipment.

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★ 5

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★ 5

Grew up here worked here had a family brought them here. I don’t have a bad thing to say.

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★ 1

Every time I’ve ever called this ymca NO ONE answers the phone. Who works at the front desk what am I paying a memebershio fee for if I can’t reach the center when I need help

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★ 5

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★ 1

Answer the phone.

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★ 1

Horrible, my daughter went there came back crying saying one of the people there miss abby told her she shouldn’t cry and called me to say that my daughter was being a bully to another girl by not letting her sit with them when in reality there was no room left. The counselors are nice though but fire the miss Abby women

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★ 5

I came here a few days ago to go workout and swim. The workout was nice and relaxing there was a few really cute guys I hit on in the locker room as well. Gotta love a good workout and some hot jocks and twinks. The pool was nice and warm and relaxing as well the chlorine wasn’t too bad. Usually indoor pools have a very strong smell, and it burns my eyes. This one did not. The only bad thing is when I got done and was getting changed in the men’s locker room a big spider 🕷️ dropped out of its web off the ceiling and took my BRAND NEW bathing suit and hung it in its web to dry. Now it got webbing on it and it’s gross so I let the spider have it. Can you take care of the spider problem and give me my bathing suit back?? Maybe you just have to ask the spider nicely it was scary so I didn’t wanna bother it.

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★ 5

I have disabilities that cause me to faint or have seizures. Because of that, I have a medical alert/response service dog .

The staff throughout the facility are EXTREMELY professional, accomodating, and helpful. Tonight, (02/24/2025) I had a medical episode and felt safe enough to pass out with my service dog tasking. I layed down in the hallway (on a super clean floor), and they respected the patches, checked on me, and left us so my dog could do his job. I recovered significantly easier and still got to go swimming instead of needing to leave.

AND THEN!!!! a lifeguard acted as a secondary handler, without missing a beat. I got to do a full swim workout, which has not been able to happen in 10 years!

I cried literal tears of joy in the locker room because it hit me that I am safe and comfortable enough at the Dover YMCA to have more independence! I'm gonna start tearing up thinking of it again 🥹😁. THANK YOU!

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★ 2

Whyyyyyyy do you close at 2pm on Saturdays knowing you’re a gym……

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★ 5

So friendly and not super crowded. I like it.

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★ 1

Started membership on 11/27 tried to cancel on 11/29 did not answer any emails or voicemails. Had 3 additional charges on my credit card after I sent the email to cancel. Told me I would have to pay for an additional month because I did not cancel by 11/20 when I did not start the membership until 11/27. Definitely trying to get money that is not owed to them. Do not provide them with your credit card number because you will be charged without your consent.

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★ 1

I signed up my son for swimming lessons. Every lesson we had there was a different instructor which I felt wasn’t ideal but not a huge deal. But then the past two lessons were canceled due to no instructor. They called me the first time to inform me but the second time they didn’t. So I (along with many others in the class) showed up and were waiting for 15 minutes before my mom asked the front desk if there would be an instructor. They eventually told us no and to leave our name with the front desk so someone could contact us regarding a refund or a make up class. That was a week ago and I still have not received a call. I’ve been trying to call to ask if there would be an instructor today before I show up for no reason and no one answers the phone. I really regret signing up for swim lessons here.

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★ 1

Today me and My gradaughter were in the gmy the lady come and say my Granddaughter couldn't work out l said we come here lot they never said I couldn't work out and My gradaughter was crying And I got mad and said look what I have to deal with My granddaughter was crying because they were judging for her age then we sham in the pool And i Said we come here because she's have ADHD

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★ 5

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★ 5

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★ 4

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★ 5

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★ 2

Does not accommodate disabled persons, there appears to be be insufficient staff, expensive if all you are using is the gym. Going to be looking for a more ADA friendly facility

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★ 4

Really nice gym, lots of equipment including punching bag and free weights. Nice pools too, with sauna and climbing wall over the water. Little bit pricey at $105 a month for 2 adults. Be nice if they had a gym only pass for cheaper.

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★ 5

My favorite place to workout, sauna, and swim. Awesome friendly staff that is always welcoming! There is such a good community of people that are interested in the same goal of being healthy!

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★ 4

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★ 5

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★ 5

My fiance and I decided to try out the guest passes and see if we wanted to commit to a membership. The front desk was immensely helpful and nice, getting us started. We went to the gym first. We couldn't get our bag to fit into the locker, and a very kind gentleman on staff spotted us and offered to have us store it into the office. He made sure to stress that we tell him when we leave, so he doesn't panic if it's gone. It was very much appreciated by both of us. The machines worked a bit different than the ones we used at our other gym, and he very respectfully asked if he could provide some pointers, which was nice. We don't get that experience elsewhere, so it's nice to know you're actually using it right!
We went to the 8 lane pool after, got some swimming in, and then to the sauna by the small pool. We could see kids getting their first swimming lessons, and everyone looked like they were having fun and learning without issue. Overall, I couldn't get over how clean everything was, and how nice everyone was. We are seriously considering the membership. Definitely recommend the place, it was a great time, and you get so much with the membership - even though it might seem expensive.

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★ 1

This is the third time that the membership has not been canceled.
I've had this twice with Dover Ymca, and I've paid a total of $400 for two months, $200 each. I got a refund once, and they said the manager would contact me, but they still haven't contacted me for three years.(You can find my previous review). Three years later, the same situation has happened again. I canceled my membership at Dover Ymca, but they charged me for 2 months' membership fee, and they told me to wait for the manager’s contact, but I didn't hear anything from them.
This is now their way of doing business, and I think it's almost fraudulent. I'm so stressed out. I'm even frustrated with this way of doing business. I had to wast of my time and money because of this horrible branch.
Still, they don’t pick up the phone, ignore my email.

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★ 1

$25 for a guest fee is outrageously expensive!!! I've been a YMCA member in NJ, CO, NY, FL, and DE. This is the most I've ever witnessed them charging to bring a guest! The staffs response was to sign up for a membership when I was in shock while my mom coughed over her social security money. It's hard to stay healthy when you can't afford to. Shame on you Dover YMCA, shame!!shame!!

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★ 2

A class was canceled without an early notice for the families aside from a written note by the desk that the pool was closed. 2 staff at the desk doing nothing could have called or email the families, saving our time and gas! Also, they did not plan on making up the missed class after an emails from the aquatics manager or head.Such a poor communication and management.

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★ 1

No one ever picks up the phone!!!

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★ 5

This is a wonderful establishment for families. There are many programs to participate in for people of all ages. I highly recommend Dover YMCA.

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★ 1

I tried taking my two little brothers with me as guest to play basketball and the staff were very rude. I do not recommend this YMCA at all. The worst one I’ve ever been to. The YMCA in Bear, Delaware was much nicer and very welcoming.

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★ 1

Where do I begin.......So I have been a YMCA MEMBER since the mid 80s and never had such a miserable experience with the YMCA. This year has been trying, but the YMCA has not made it easier. Last year, as the pandemic began I realized my bill went up from the YMCA, My wife works for a local hospital and we had a discount that the YMCA gave us for that......when pandemic began, it stopped...no prob. The hours to the YMCA changed, abruptly... No prob. Child watch care center was no more.....ok. No more basketballs were given. Ok. Then the "family pool" closed......alright. so that basically leaves families like mine, with small children, no options to visit the YMCA. I kept my membership in hopes of the YMCA keeping their word, but no. After realizing I hadbeento the YMCA maybe a total of 15 times in the last year, and paid over 1000$ in dues for the facilities to never be what they were, I was disappointed.....so I finally put in for termination of my membership, begrudgingly. I have old ties with the YMCA that kept me wanting to think they cared about the service they provided. But no. My membership is still active, 8 days after my termination request, 8 days after I spoke to Everyone at the branch with my concerns. Nobody cares. Shane, the membership coordinator was not helpful, nor was anyone else. I'm really disappointed. I could go on about the facilities, but I won't. Over it. Just cancel my membership,please. Theis YMCA is a racket and I have been a member in California, Pa, Texas and Delaware ✔️.....and never again will I use any YMCA, as I have the most sour taste, and the worst is that the staff, was not helpful I any way. They must hate their jobs, and I guess that explains why they can get no staff to work here, as they may have 3 regular employees who work there. R

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★ 5

Granddaughter going to summer camp - so much to do - arts and crafts, Gaga ball, games and the pool

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★ 1

No one ever answers the phone.

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★ 5

This is one excellent YMCA of Dover Delaware. All a part of PACAA. I love all Ys. I also commend Mary Servon for her years of going above and beyond.

VIVA LEADERS LOVE!!!!
VIVA PACAA!!!!

With Love From Theo!

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

As senior citizens, my wife and I REALLY appreciate the four lane pool. At 88 degrees (F), it is a wonder place to relax and do her physical therapy routine.

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★ 5

I have really become a serious member of the exercise classes over the last year.
I have had one on one training on all weight machines ( free)
I can't tell you how much I enjoy the 8 lane pool!!
I have gotten very healthy, lost a lot of weight, and increased my energy levels tremendously.
There is not a single instructor, life gaurd, front desk workers ( Steve who always makes me laugh) that I don't enjoy seeing daily.
All in all it has/ is a wonderful experience where I have made many lovely friends.
I feel like a ' fish out of water'.no pun intended now we have sadly had to close due to the Virus 😭
I would highly recommend the DOVER YMCA.
You will never know how healthy you can be until you try!!!

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★ 5

Lots of activities for the young and old. Staff friendly and helpful. Clean facility.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

We have been members for over 20 years. We like the various fitness classes and the gym and the swimming pool. I regularly go to Tia Chi, Zomba, yoga classes and use the GYM and swimming pool regularly. The staff are experienced and helpful.

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★ 5

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★ 5

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★ 5

Very thorough on the basics!! Extremely friendly!

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★ 5

SUE HERR-STAFF EXCELLENT FACILITIES-RYAN EXCELLENT MAINTENANCE-PROBLEM NOT ENOUGH HANDICAP PARKING-THANKS-ENJOY KEEPING HEALTHY.

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The environment is always friendly, clean and easily accessible. I participate in Yoga, Tai Chi, BodyFlow and Zumba. The instructors are fun, skilled and enjoyable to be around. I have not tried the gym or pool yet.

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★ 5

I love the different activities that are available. the camp counselors were very involved with the kids and I liked the sign in/out process.

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★ 5

They are a good ymac

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★ 3

Should stay open later on Saturdays

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★ 1

Please, be careful when you cancel the membership. They will not cancel your membership until you realize you keep pay your membership fee. This club is really horrible due to the membership service. I cancled membership, but they never canceled the service. I paid the fee for two months. And, never got refund. They told the manager will call you, but I never got called.
Also, this happened twice for me. Last winter, I canceled the membership, but they didn't cancel. This is their habbit. "Fortunately", I got refund previous one, but never got refund the second one.
So, I visited here several times. Waste time and money due to horrible staffes. Crazy!! I am so disappointed in this YMCA, dover.

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★ 5

I am glade I joined the YMCA. It was only for swimming lessons but I enjoy the gym as well. They are family friendly

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★ 1

Do not join if you have kids extremely disappointed in this place the youth gym is never open and open swim on school days is 715pm do not join the ymca if you have kids

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★ 4

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★ 5

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★ 5

It is very nice place to have many family members.

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★ 5

Amazing staff. Friendly. Very clean. Great programs. Fun group fitness classes.

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★ 4

Great staff!!!

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★ 5

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★ 5

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★ 5

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★ 5

Facility is clean and big. The staff are super friendly. The equipment is nice and they have two pools with a sauhna.

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★ 5

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★ 5

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★ 5

I like the classes and the staff. The gym has the right equipment. It is a very good Center.

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★ 5

Overall a great place for family and friends to hang out and have a good time

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Awesome staff and facilities. The instructors are amazing and we couldn’t be happier. I would recommend this YMCA to anyone!

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★ 5

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★ 5

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★ 5

Great placer to Work out and have fun with my family

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★ 5

Staff is very friendly, facility is top notch, and a great variety of programs for all age groups.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love it

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★ 1

One person can ruin the entire experience. Sheila at front desk..frumpy lil woman. Guess what? You really do have carts to carry supplies. Guess what else? You give the community group a bad image with your ugly sour face

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★ 5

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★ 5

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★ 2

The basketball courts are almost never open, which is the only reason why I got the membership. When you call and ask about open gym the staff lies and says there is none yet I have friends that'll go and it will be open. Plus the same people on staff always have an attitude.

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★ 4

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★ 4

All the instructors are positive and motivational. A great place to workout especially if you have a big family like I do. There is something for all age groups to do. I wish the daycare would be open from 1pm-4pm and the facility would stay open later on the weekends for people who get off work late along with given the youth a positive place to be on the weekend. All staff are friendly and genuine. I went from 420lbs to 350lbs in a year in this facility because of the various programs and encouragement of staff/members that make you feel welcome each time I entered the place!

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★ 4

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★ 4

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★ 3

The facility is well kept and they have a lot of up to date equipment. A nice play to workout and play a good game of ball or two. 3 stars because the staff is rude and tend to lie quite often.

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★ 4

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★ 3

The Y has a lot of great programs I specifically use them for my son's afterschool care and for summer camp. I am a single, full-time working mom so it's tough handling these things. But their billing practices are very inconsistent and sometimes downright offensive. I won't go into detail but me and other mothers have had same complaints if there were more convenient camps/daycares around I'd def change places. The counselors however are AWESOME so I give them much respect and appreciation. Staff was always nice.

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★ 5

Staff was super nice to our family and there were plenty around to answer our questions and provide direction. Locker room quite clean too. Free coffee such a bonus! Hope to have a long relationship with them.

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★ 4

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★ 2

The Ymca is a good place, the thing that I do not like is the hours. I have a job and school and whenever I am able to workout I can't because the gym is closed. I might switch to club fitness for the 24 hour service.

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★ 5

Best place in Dover to work out. And great programs for kids. Including swimming lessons, basketball lessons and more.

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★ 3

I initially joined the Y so that my kids could take swimming lessons there. I never thought I'd end up joining the Y myself. It's definitely not as fancy as the gyms I'm used to going to but their classes are amazing and instructors are dedicated. I love all the les mills classes; grit, body combat, body flow and body pump. The gym area is basic, plenty of cardio machines, weight machines and free weights area is small and limited.

The gym needs a major upgrade. Locker rooms and bathrooms are old. Kids area is simple, my 6 year olds hate it, it's prob better for toddlers and babies.

If you're in this area and need a gym, I'd definitely recommend this one. It does the job.

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★ 4

I absolutely love working out at the Y! Some of the staff could be a little friendlier. Most of them are amazing. The cost you pay is ridiculous, but in the end it's worth it. The hours of operation should be longer, especially for the price you pay!!!!!

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★ 4

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★ 2

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★ 5

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★ 3

Nice place for a family. My kids love the pool. The renovation and expansion are nice, but wish they would re-do the locker room for the small pool.

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