★ 5

I love this studio! Conveniently located and the instructors are great. I always make sure to take Gina’s classes, which are challenging and SO rewarding. Caitlin is also amazing and super knowledgeable. Highly recommend!

Source: Google

★ 4

I come to the studio to take Caitlin's classes. She is the best pilates instructor! Super knowledgeable; keeps changing up the movements so you are never doing the same thing over and over again. She also utilizes the reformer and the chair more than any other instructor. I love her. The studio should have her teach at least 5 days a week. Then they would have a full studio!

Source: Google

★ 1

My class with diamond was uncomfortable and unprofessional’ she was late to her own classes . She don’t not know how communicate with people , she did not make me feel motivated for class . I won’t be coming nomore for classes

Source: Google

★ 1

They advertise unlimited classes, but in reality, there are no classes available and if there is any they will cancel the class right before. The schedule is either empty or constantly "full," and it's nearly impossible to book anything. You're essentially paying for nothing. Save your money and look elsewhere

Source: Google

★ 1

I loved coming to this studio Caitlin, Paula(Gina), and Simone are all great instructors but the owner and management are running this studio very poorly. Terrible customer service.

This studio and the connected Georgetown location are short staffed and this has lead to a number of classes being cancelled regularly and limited class schedules. As I had an unlimited membership and with classes being cancelled so often I did not feel that I was getting the full value of my membership. Because of this, I reached out to the manager Angeleaza and the owner Will asking for either a discount for my membership or to be refunded for the two cancelled classes I was charged for. I thought this was reasonable. I can be held accountable for my cancelled classes but the cost of the unlimited membership should be adjusted until they are able to hold a consistent schedule. I will note that they continue to offer “guest passes” but these provide value to my guests not me. I did not want any more guest passes. I was told to downgrade or cancel my membership. How this situation was handled and the attitude I was met with on the phone by Will pushed me to cancel. I understand that unforeseen things happen, but as a paying customer I don’t believe the impact should be passed on to me.

Finally, maybe I am DC-Type A personality but 48 hours (often longer or not at all) to get an email response is crazy to me. I also find it odd that neither the owner nor the manager are able to teach classes themselves and step in with the instructors need coverage. I have been a member for less than 6 months and I believe 2 instructors have left.

Source: Google

★ 1

Absolute nightmare service and the most condescending owner you could ever imagine... I've generally had good experiences with many clubpilates locations before, but this location gave me such a hard time after an employee mistakenly gave me the wrong information about the cancellation deadline. Even though the owner knew the mistake was on his employee's end, he not only refused to help me get a refund but he also refused to apologize and tried to gaslight me into thinking it was my fault for trusting the employee word for word lol. Especially since he noticed that I was in my 20s on my contract, he tried to make some weird comment about how as a young woman this is a good lesson for me to learn to always read a contract instead of trusting an employee... like the mistake was fully on your end sir I hope he realizes how embarrassing his power trip is

Source: Google

★ 1

I have been trying to activate my membership (OnePass Select) since October 2024. I was told that only a manager can activate my membership. I have sent follow-up emails with no response and when I call no one answers. This is by far the WORST service I have experienced.

Source: Google

★ 2

This location is great. I really enjoyed classes with Keirsten; she is wonderful. I docked 3 stars though for the poor customer service experience I had while trying to cancel my membership. In June 2024, I cancelled my membership because I accepted a new job in another state. I cancelled in studio before a class and was told I’d have to pay for one more month but then my membership at this studio would be cancelled. Imagine my surprise when I was charged again in late August. I immediately called the studio to confirm my cancellation was processed and asked for a refund. The girl who answered said they’d look into it. I waited a day but hadn’t heard back, so I called again. The next girl says there’s a note about my first call on my account and the manager would call me back same day. She also gave me the studio email. I waited like 2 days before following up by email. I got a dodgy email response that amounted to “we’re sorry, we cannot help you at the moment.” I informed them I’d dispute the charge. As a courtesy I waited another couple of days, but then I finally disputed the charge. It’s unclear why a manager couldn’t contact me to resolve this issue in a more timely manner. Just be wary if you anticipate moving or cancelling your membership.

Source: Google

★ 1

I joined the studio years ago and took well north of 100 classes. Initially, my experience was wonderful: the classes were plentiful and the instructors were knowledgeable. But things went downhill very fast: the studio refused to offer more classes despite demand; getting into classes became exceedingly difficult because of the misguided waitlist program; and they were unable to retain their top instructors. When I offered feedback, I was shut down by management. I've now cancelled my membership.

Source: Google

★ 5

I’m a complete novice, and I took my first intro class tonight with a friend and loved every minute. From the preregistration to class, everyone was so kind, accommodating, and positive. The studio is calm, clean, and a perfect environment. I signed up for more classes and can’t wait to get stronger! Highly recommend this location. ✨

Source: Google

★ 5

Very kind and accommodating staff. I had a great time at my intro class.

Source: Google

★ 5

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★ 5

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★ 1

Beware if you try to cancel your membership; they lie and misrepresent information

Source: Google

★ 4

Excellent classes and teachers.

Source: Google

★ 5

Source: Google

★ 5

I have been a member of this Club Pilates location for nearly a year and I’ve waited long enough to observe and can finally post a review.
My experience has been nothing short of POSITIVE! The instructors are well trained, friendly, and very attentive to the clients’ need; they motivate you and offer suggestions/modifications when needed; they also teach in their own style.
I am seeing great results already in my overall strength, agility and balance with personal training and classes.
Stephanie, the Manager of the studio is very personable, efficient, accommodating and attentive to all clients’ needs—not just my own.

Source: Google

★ 2

Overall, the classes are good. You have to go to a particular trainer to get a good work out. The club should be more transparent when it comes to memberships. Was told when I first got my membership, I could cancel after three months. Now that I've cancelled my membership I have to paid for another month of classes, because I was unaware of the 30 day cancellation period. I also never received a signed copy of my membership via email or through the app. Now I am left with class credits I am unable to use because I no longer live near that location.

Source: Google

★ 5

Source: Google

★ 5

I loved my classes ! Thanks to my favorites teachers there!!

Source: Google

★ 5

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★ 5

I just started my pilates journey a few months ago and I have been so pleased with my experience at Club Pilates MVT! The classes are challenging and dynamic and the instructors are wonderful, supportive and helpful for whatever level you are at. The customer service and member support are also great and were honestly a significant deciding factor in me choosing this studio over another one. I highly recommend this studio !

Source: Google

★ 5

I used to go to the gym and always had a personal trainer. But for quite a while I was not motivated nor was my experience fun. Club Pilates is now my go to, to get my body back in shape. I not only enjoy the classes and feel challenged but the staff are super friendly and welcome you warmly, like a new friend every visit. Club Pilates in Mount Vernon Triangle is my new hobby💕

Source: Google

★ 5

The best Pilates studio I’ve ever been to! The instructors are all wonderful and the staff couldn’t be any nicer. If anyone is looking into Pilates 100% come here. The workouts are always different and it’s the perfect combination of difficult but still enjoyable. Could not recommend this studio more!

Source: Google

★ 5

The manager, Stephanie, and her whole staff have been SO inviting and an absolute pleasure to be around! The team is encouraging, friendly, and so knowledgable on how to help our bodies feel their best. I am very grateful to workout with lovely clients as well -- the atmosphere of a studio is the first impression of a facility... and they knocked it out of the park!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I absolutely love it. From the moment I walked in, I was very impressed by the friendliness of the two lovely ladies at the front desk (Leah and Julia), who kindly answered all my questions about the membership. Stephanie, the general manager, and her entire team are very nice and very accommodating. All instructors are excellent. The classes vary constantly, which makes it very interesting. It's a total body workout for the core, legs, arms, shoulders, back... even for balance and posture! It´s for all ages and levels. Take fully advantage of the unlimited membership.

Source: Google

★ 5

Nice workout with Clarissa Mount Vernon location in DC

Source: Google

★ 5

My experience with Club Pilates is the absolute best. The team is professionally, friendly, and very personable.

Source: Google

★ 5

Love the cleanliness, location and the people who work there like Stephanie. Nice to get back into the groove of things.

Source: Google

★ 5

Source: Google

★ 5

I sincerely enjoy going to Club Pilates. And kudos to everyone running this location because they’re a such a bright light. They do a wonderful job introducing the new members to the art of Pilates and encouraging without pressure to challenge yourself. It has been a practice I so look forward to every day.

Source: Google

★ 5

I signed up for Club Pilates while temporarily staying in DC and I must say it was the best experience! Whether you haven’t tried out reformer Pilates before or you are a pilates lover, it is great! The classes make much more use than just the reformer and there’s a class for everyone, if you hate cardio the reformer flow and control and balance classes are perfect for you and if you like cardio, you will love the cardio sculpt class that also engages your abs a lot! Regarding the staff, they couldn’t be more lovely! Every is super fun and nice and the instructors know what they’re doing! If you’ve been wanting to try it out, this is your sign to do so!!

Source: Google

★ 5

Club Pilates is so wonderful! Everyone who works here is so kind. The workouts are challenging while still being fun.

Source: Google

★ 5

Great instructors, Good vibes

Source: Google

★ 5

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★ 5

Source: Google

★ 4

Seen the advertisement on Instagram I knew I had to at least try this experience there was amazing the instructor was very patient and transparent about what we were doing I definitely will be going back and bringing friends

Source: Google

★ 5

It the best I like the first day ♥️♥️Club pilates

Source: Google

★ 5

The Mount Vernon Club Pilates studio has the most wonderful instructors and staff! I tried many studios across the country and this is by far the best! I have been looking for a place with this level of instruction and I am thrilled to have joined. The unlimited monthly plan is a great deal and I love the wide variety of classes that they offer and continue to update monthly. The level of cleanliness, hygiene and class size is also comforting when venturing back into the studio. I highly recommend for solid Pilates instruction and friendly staff.

Source: Google

★ 5

I’m so glad I found Club Pilates Mt. Vernon Triangle after moving to DC. I had done some pilates before but never with such variety since the studio uses so many pieces of equipment (Reformer, Pilates chair, springboard, TRX, Bosu balance trainer etc) that class never gets boring. The instructors are great at modifying exercises for each individual and there is always something else to work towards or add into your practice. Pilates has improve my posture, strength, and flexibility all while decreasing my neck and back pain from a previous injury.

I also have felt so safe working out at Club Pilates during Covid, in comparison to my apartment gym or another gym setting. You are never less then 6ft from someone else (often much further), the studio is always well sanitized and everyone wears their masks diligently.

Source: Google